Development Officer Salary in Missouri, USA

Job DescriptionOver 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Workday HCM Sr Business Systems Analyst performs a wide range of activities that support the optimal use, functioning and data integrity of Workday. Residing within the Human Resources (HR) department and working closely with the IT Department, the position liaises across the HR teams to provide user support and education as well as feedback, analysis and reporting on data, workflow and system functionality for strategic business planning and decision-making.A successful HCM Sr Business Systems Analyst will have a solid foundation experience in Workday Core HR and Recruiting modules. Firsthand, production support experience with Workday configuration, implementation, reporting, and security administration is critical to the success of this role.This role will primarily focus on Workday Recruiting and Onboarding supporting the Talent Acquisition team, HR Business Partners, and our Financial Planning teams to support not only Talent Acquisition, but also our headcount planning reporting requirements.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Workday Recruitment and Core HCM HR Technology Production SupportSupport all enhancements as part of the production support teamWorkday, or other HR technologies, configuration experience for projects and/or production supportPerform testing activities to ensure development/configuration work meets user requirements, such as functional testing, end-user testing, developing testing criteria to drive test script.Create and support ad hoc reports, metrics and dashboardsComplete data audits to ensure the accuracy and integrity of HRIS informationResearch and resolve issues and errors related to data transfers from HRIS to other K12 systems or vendorsPartner with the IT Department in the design and development of system interfaces to support systems interoperabilityComplete user access audits to ensure HR data is appropriately restrictedExecute bulk employee changes via EIBWorkday Product Area Subject Matter Expert- Talent Acquisition (TA)Maintain expertise on new functionality/features/capabilities in Workday, wider industry, and technology trendsConfigure, test, deploy Workday business processes and make recommendations for improvement based on requirements and professional business knowledgeCreate reports, metrics, and dashboards to support the TA and Financial planning teams for position management and headcount planningCreate training materials for HR team and end users to improve training and operational procedures to increase efficiency and productivitySupport new systems and conduct user training in the use and features of systems and applications and other areas as needed(requirements, configurations, testing, training)Supervisory Responsibilities: This position has no formal supervisory responsibilities.Required Qualifications: 6+ years with Workday HCM8+ years of HRIS experience specification supporting Workday Recruiting and Onboarding5+ years working in/with Talent Acquisition teams supporting implementations and production supportMS 365; Web proficiency.Ability to travel 10% of the timeAbility to clear required background checkCertificates and Licenses: List OR None requiredPreferred Qualifications:· Bachelor's degree in human resources, Business Administration or Computer Science preferred· Exceptionally collaborative - able to bring together diverse teams with a common goal and drive to projects to time and completion· Demonstrated effective communication skills, facilitation skills, and the ability to deal with ambiguity in an environment with competing priorities· Naturally organized; strong systems thinker and planner, able to translate discussion and ideas into deliverables· Highly results oriented - proven ability to achieve results in a collaborative manner. Demonstrable tenacity, willing to do what it takes to get the job done· Experience with Global HCM ERPs (Workday, Oracle)· Knowledge of data privacy regulations· Extensive HR Technology management experience· Experience managing complex, multi-disciplinary projects· Adequate experience at a senior level leading a team· Experience working in an Agile Development environment· Strong project management skillsWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:This position is remote and open to residents of the 50 states, D.C. We anticipate the hourly range to be $75.00 per hour to $150.00 per hour. ​The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by lawJob TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionStride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.The Instructional Designer (ID) follows ID principles as defined by evidence-based practices and, where appropriate, the Company's style guidelines.This position designs bite-sized courses, modular lessons, and downloadable assets that meet subject matter learning objectives for teachers and school leaders. The designer is expected to draw upon the strengths of the existing team, contribute new ideas for product enhancements, and remain focused on quality and consistency.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Develops and revises storyboards, assessments and hands-on activities in collaboration with subject matter experts and/or other members of the design team;Creates a plan of action when presenting ideas for inclusion in the content roadmap;Edits courses and lessons for instructional soundness, pace of presentation, age-appropriateness, consistency of tone and style and general readability;Leverages content-building tools to create media (one-pagers, videos, etc.) that is integrated into online courses that are both responsive and accessible;Schedules regular meetings with subject matter experts to discuss needs and next steps regarding content for course development;Adheres to roadmap timelines for release of new courses;Consults with the rest of the team to discuss standards and consistency of content, style, visuals and PDFs that are coordinated across courses, units, and lessons;Runs accessibility testing of materials to ensure the content reaches a wide group of learners;Incorporates review feedback - both internal and external - for editing of previously released courses;Seeks to continue growing and developing by staying appraised of current research and new instructional design applications in the field.Supervisory Responsibilities: This position has no formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS: Certificates and Licenses: None requiredOTHER REQUIRED QUALIFICATIONS: Three (3) years of experience in instructional design or related fieldStrong technology and writing skills that leads to a "learner focus" by using media and design technique to meet deadlines with creativity, independence and high standardsDemonstrated ability to establish objectives, identify problems, analyze data and creatively deliver solutionsDemonstrated ability to work collaboratively on large-scale projects and adapt to new environments and meet new challenges head onMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.Ability to clear required background checkDESIRED QUALIFICATIONS: Bachelor's degree in Instructional Design or related fieldTeaching and/or curriculum development experienceExperience in DominKnow or another ID e-learning authoring tool (Articulate 360, Adobe Captivate, etc.) is preferred. Experience building inside a platform like WordPress will also suffice.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states and Washington, D.C.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $54,713.25 to $87,541.20. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The Missouri Behavioral Health Council (Council) represents over 30 behavioral health safety net agencies statewide. Council member agencies employ over 13,000 hard-working Missourians and serve well over 275,000 of our neighbors annually. The Council and its member agencies are nationally recognized for their work on integrated care, healthcare homes, disease management, crisis intervention team training for law enforcement, and other innovative work. Located in Jefferson City, Missouri, with a staff of 30 employees, the Council is a great place to work with excellent benefits.The CIT Training Specialist is a newly created position that will take direction from the Missouri CIT State Coordinator and serves as a first responder training expert focused on the Crisis Intervention Team (CIT) model working with the Peace Officer Standards and Training Program (POST) Continuing Law Enforcement Education (CLEE) assisting with local CIT councils statewide. This position will provide oversight and assist with the development and revising of curriculum and training for the following CIT courses: 40-hour Basic CIT, 8-hour Concepts, Dispatch/Telcom, EMS/Fire, Jail CIT, Military, Veterans, Youth CIT, De-Escalation, and Role-Play techniques. The position will be based at MBHC's office in Jefferson City, MO, and will require frequent travel. General job duties include setting meetings, preparing materials/presentations, conducting webinars, attending or conducting in-person training, meetings, and conferences, following up on action items resulting from meetings, and assisting with conferences when requested. As part of the Council team, the selected individual is also expected to assist other team members in their roles when needed and assist with Council-wide responsibilities such as assembling manuals, cleaning after training, preparing for meetings, and making the building and offices look sharp and well maintained.Job Specific Highlights include:Expand CIT TrainingDevelop review, and/or revise the following MO CIT Standardized training curriculum for councils to use statewide for consistency and branding.Develop CIT Recertification/Advance CIT Training Curriculum.Implement Regional Jail CIT Training.Assist with training for the online CIT Reporting System.Develop MO CIT Train-the-Trainer (TTT) Curriculum and CIT SeminarsDevelop a MO CIT TTT Curriculum to be shared during CIT Leadership Forums.Assist with one-day CIT seminars.Submit the application for Missouri to be a Council for State Governments (CSG) Law Enforcement-Mental Health Learning SiteSubmit application to CSG on behalf of MO CIT.Assist Statewide CIT Coordinator in implementation, if selected.Assist local stakeholders participating in the Sequential Intercept Model (SIM) Mapping sessions who have identified CIT training/expansion as a needed resource.Other duties as assigned.The position will require overnight travel to attend training and recruiting events.Job Requirements:CIT-trained and active commissioned or retired law enforcement officer.CIT instructor and experience with trainings.Experience with Peace Officer Standards Training (POST) and is familiar with Continuing Law Enforcement Education (CLEE) training and reporting requirements.Thorough knowledge and experience with Microsoft Word, Excel, PowerPoint, and Outlook for email and calendar.Excellent verbal and written communication skills (with customer service level attention).Ability to speak and present to large groups.Strong organizational skills and ability to quickly change tasks and priorities.Ability to work independently and as part of a team in a positive and professional manner.Represent the Council and MO CIT in a positive and professional manner internally and externally.Apply Now:To apply, please submit a copy of your resume to [email protected] by close of business June 7, 2024.recblid yy828255fv716ilo37vmjayhhgsmc8

Title: BA with Okta- OnsiteLocation: Chesterfield, VA, USALength: Long termRestriction: W2 or C2CDescription:** **Long term*** Onsite - in person interview6+years of experience to lead projects related to the creation and management of Okta user profiles and related workflows and interfaces for multiple VSP projects and performs user administration of Okta user profiles including user-groups and organizations; manages Okta user re-certification processes to ensure user lists are accurate. The incumbent will perform complex business analysis and technical tasks such as project planning, process improvement, writing requirements, system design, data analysis, interface analysis, and system rollout. Focus is to assist with the development of an Okta Customer Identity and Access Management (CIAM) solution. The incumbent will serve as the Team Leader for an Okta user profile management team. VSP’s Okta solution is integrated with DocuSign eSignature forms and workflows, and the incumbent will create DocuSign forms, workflows and interfaces to automate the management of user profiles. The incumbent will work with the VSP Information Security Officer (ISO) and VITA to develop new Okta user administration processes and forms. These duties involve the following: Leads the overall review, analysis and evaluation of current business systems; analyzes, recommends and implements process improvements; creates and evaluates user requirements and system needs; elicits requirements using various elicitation techniques such as Brainstorming, Data Mining, Document Analysis, and Interviews with users; produces requirements artifacts such as Field Definition Matrix, Business Rules, Interface requirements; performs gap analysis on existing requirements in conjunction with current business needs; contributes to and drives a collaborative effort to support organizational change management; facilitates risk analysis; participates in the creation and subsequent reviews of project test plans; leads all final user acceptance efforts with business stakeholders; defines roles and access rights needed for applications; represents VSPs interests with vendors and collaborates with them to help meet project needs; creates training materials and provides end-user training. Candidates for this position are required to have experience developing DocuSign eSignature forms and workflows, including experience customizing form behaviors using JavaScript. Also, candidates for this position should possess strong leadership skills, strong organization, administrative, analytical, problem solving and interpersonal skills; be self-motivated and able to develop rapport and positive working relationships with coworkers and the agency at large; be proficient in Organizational Change Management; have prior experience implementing cloud-hosted Software As A Service (SaaS) solutions; have an understanding of business analysis concepts such as identifying and interpreting risk assessments; be able to produce requirement related artifacts such as test cases, requirements traceability matrix, business rules, interface requirements, use cases, activity diagrams, error validations and role based system profiles; be able to manage security access and user profile management; be able to work collaboratively with various groups within VSP and VSP vendors to ensure requirements are vetted and documented; be able to analyze functional/nonfunctional system requirements; be able to re-engineer business processes; be able to identify how new applications and business processes will integrate with or replace existing business processes; possess excellent communication skills in English and the ability to communicate with internal customers in nontechnical terms; be proficient with Microsoft Products (Word, Excel, Visio, PowerPoint); be proficient in creating business and system requirements. Candidates should highlight any experience related to Okta user profile administration and working on criminal justice projects. The incumbent must work full-time onsite at VSP headquarters, North Chesterfield.

CompanyFederal Reserve Bank of St. LouisAbout Us When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future. The Federal Reserve System’s Information Technology organization (System IT) is a nationwide team that encompasses all IT functions and resources across the Fed. Together, we deliver technology solutions and services to support our 12 Reserve Banks, their associated Business Lines and the important mission of promoting a strong economy and a stable financial system. Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance. Overview The Deputy Information Security Officer will have direct responsibility for approximately 25 highly motivated and passionate Information Security practitioners, providing executive leadership oversight for Information Security services for the Federal Reserve Bank of St. Louis and Treasury systems. You will develop and align the District’s security strategy and security control improvement initiatives with business strategies and objectives, and define and advise on security controls for our systems as we migrate and operate in the cloud. You will represent the 8th District on the Federal Reserve System’s Cyber Security Leadership Team and engage in workgroups to help influence and drive security improvements across the entire Federal Reserve. The Deputy ISO will advise business stakeholders up to and including executive leadership and Board of Directors on material cyber security risks facing the Bank and System. You will report to the Vice President, Information Security & Enterprise Services.Responsibilities Oversee and lead Information Security services delivery for quality, efficiency and risk management including: threat monitoring, incident response, SAFR and FISMA risk management process, security architecture, awareness and compliance, vulnerability management of Bank and Treasury systems and applications.Support 8th District business strategies through relationship building, providing direction on security consultations and security control implementations. Communicate risk posture to senior stakeholders, including quarterly presentations to the First Vice President, Management Committee, and Board of Directors. Advise business lines on non-compliance and security risks under SAFR and FISMA risk management frameworks.Serve as a member of the IT Division Officer team, including participating in division-wide strategic planning and management and metrics. Sponsor Division Objectives and Key Results (OKRs). Lead talent management discussions, advocating for rising high-potentials and leaders.Actively participate in system Information Security groups representing the 8th District. Planning and serving on high priority initiatives to improve the security posture of the Federal Reserve System. Foster and build strategic relationships with peer ISOs and NIT service partners.Communicate security risk events, incidents and scenarios to senior executives up to and including the CIO, First Vice President, Management Committee, and Board of Governors.Command security incident response activities, including authorizing disabling of access for personnel, negotiating with business leaders, system partners and outside law enforcement.Coordinate District Insider Risk Management Response Team, including leading monthly discussions, record minutes and action items, document decisions and directing cyber security investigations.Lead and coach skilled Information Security professionals and leaders through talent management, performance and career development conversations.Qualifications Bachelor’s degree in a technology or business discipline or commensurate experienceHolds an industry recognized certification in the Information Security field10 years of progressively responsible experience, including 5 years of leadership of Information Security or Information Technology services, inclusive of responsibility for staffing decisions, mentoring, and performance evaluationsKnowledge of NIST security frameworks, risk management principles, and Federal Reserve applicable or equivalent regulatory requirementsKnowledge of cloud and application security practices preferredOutstanding communication skills, including translating technical security topics and risks into business termsAbility to handle highly sensitive incidents and navigate a crisis during a security incidentA demonstrated commitment to diversity and inclusion Travel (15%)Ability to obtain a Top Secret Security Clearance, which requires U.S. CitizenshipTotal Rewards Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance: Generous paid time off Flexible on-site work arrangements Tuition & Training assistance/reimbursement 401(k) match & Annuity/Pension fund Top-notch health care benefits Child and family care leave Professional development opportunities And more... At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture. The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryExecutiveWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Privacy Notice

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.About the OpportunityThis is a brand new role at Cribl! We are looking for a Learning & Development Sr. Manager to play an integral role in creating and driving the Learning & Development strategy and executing programs that enhance the skills, performance, and career growth of our employees at all levels. This role is responsible for fostering a culture of belonging, celebrating differences, and high-performing teams, all while preserving and cultivating Cribl's unique culture. The position will also work closely with Senior Leaders and People Business Partners to consult on team effectiveness, facilitate core curriculum workshops and measure the overall effectiveness of our L&D programs. This role does not have direct reports and will report to the Director of Talent Success (Employee Experience, DEI, and Learning & Development). Peers on the team include ERG and Employee Experience Program Managers.What You'll Accomplish Develop and implement learning and development strategies to drive results and business outcomes at Cribl for our Senior Leadership and Individual Contributor populations. Oversee the Peer Manager Coaching Cohort program, ensuring its continuous improvement and scalability. Develop and facilitate workshops Partner with PBPs and business units to enhance team effectiveness. Partner with the Director of Talent Success and Chief People Officer to run our annual Manager Summit. Evaluate and own our Learning tech stack. Work with our ERG Program Manager and ERG Leads to design and facilitate bespoke workshops for our ERG members and allies. Key Accountabilities: Program Management: Lead the design, implementation, and scaling of L&D programs that embed our values and are designed to scale. Collaboration: Partner with internal stakeholders, including People Business Partners and business units, to identify L&D needs and tailor programs accordingly. Strategy Development: Create and execute a long-term L&D strategy aligned with Cribl's talent strategy and business goals. Facilitation: effective and concise storytelling, able to hold space for people at all levels to learn and grow. Executive Coaching: ability to coach leaders - from new managers to executives. Team Effectiveness: Consult with teams across the organization to improve performance, enhance team dynamics, and resolve any roadblocks to effectiveness. Metrics & Evaluation: Establish metrics to measure the effectiveness of L&D initiatives and use this data to continuously improve our programs. Continuously evaluate new technology and tools to scale our learning programs. What You'll Bring Proven experience scaling L&D programs in a fast-growing tech company. Excellent collaboration and stakeholder management skills. Strong strategic thinking with the ability to translate strategy into executable plans. Adept in facilitating workshops and coaching both individuals and teams. Ability to analyze L&D metrics and use data to inform decision making. Familiarity with modern L&D practices and trends in the tech industry. An understanding of DEI principles and how to build L&D programs that minimize bias. A love of music, icebreakers (our team is the best at these), and laughing. Oh, and also you kind of have to love goats. Seriously. A Quick Note from the Director of Talent Success (the hiring manager) Transferable skills are important to me so if you don't have every single one of the above qualifications listed or don't have a traditional L&D background, please still apply! Humility, a sense of humor, and proactive ownership are what I'm most interested in on my team. I am a mom to three young kiddos and strongly prioritize my family time - please apply no matter your situation. And know that work life balance and my team not burning out are high priorities for me. Deliver excellence, let go of the rest. We have the most fun job on the People team (in my biased opinion!) - it's our job to always keep that in mind and deliver excellence but to not take ourselves too seriously. The Talent Success team was created in July of 2023 so is not yet a year old. You'll be joining a new-ish team at Cribl and get the opportunity to build, grow, and leave a legacy here. Let's GOAT! Salary Range ($141,000 - $201,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonusBring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

Job DescriptionSUMMARY:The Creative Design Intern is responsible for helping create innovative and engaging animation and graphic design content, mainly for K-12 learners.They will be assisting and learning to create animations and/or produce motion graphics in support of video and interactive web component production to facilitate student learning in an online environment. In this role, the Creative Design Intern will communicate and collaborate with the broader Visual Design, Instructional Design, UX and Curriculum Development teams on digital content production for instructional pieces and other digital efforts.ESSENTIAL FUNCTIONS:Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.Creates and prepares animated content and materials as needed for curriculum development and visual designWork with Creative Design, Curriculum Development and Product Innovation leads to deliver various graphic design and/or animated assets for K-12 learning materialsDemonstrates an understanding of the business, needs and business goalsExecutes tasks by utilizing various technologies and platforms specific to the business in addition to creative and design programsProvides additional support to the Creative Design and Curriculum Development teams as neededMINIMUM REQUIRED QUALIFICATIONS:Current or rising college student pursuing a BS/BA or MS/MA degree in Graphic Design/Media, Animation, Product Design, UX Design, or a related fieldOTHER REQUIRED QUALIFICATIONS:Excellent design sense, particularly in areas of animation, character rigging and motion graphicsExtensive experience with the Adobe Creative Cloud suite, particularly Illustrator, Animate and Character Animate, Photoshop, After Effects and/or PremiereExtensive experience with Blender, Maya and/or equivalent animation softwareAbility to execute creative ideas into practical solutionsObservational and listening skillsSelf-motivation and excellent problem-solving skillsDetail-oriented and organizational skillsPassionate about creating well-designed products for educationAbility to listen effectively, respect others' perspectives and contributions, and offer and accept constructive feedbackOnline design portfolioIllustration skills a plusExperience with UX design a plusAbility to work remotely with a good internet connectionAbility to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a home-based position.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range· We anticipate this position will pay between $14.42 to $21.64 per hour. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeIntern (Fixed Term) (Trainee)The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThe Product Marketing Senior Director will be responsible for the strategic planning and overseeing the execution of marketing campaigns that promote and drive enrollment for K12's industry-leading online schools, and increase awareness, engagement, and retention of families. Reporting to the Vice President of Product Marketing and Innovation, you will be highly knowledgeable about our product offerings, how they compare to competitor products, and how they meet the needs of specific audiences. You will be a champion for our customers and prospects' needs and drive the development of new features/services to continually enhance the Product-Market fit. You will work across the organization and with outside vendors, leading a team to ensure the continued growth of Stride's K12 business line. Our diverse team values your contributions, thrives on collaboration, and celebrates successes together.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Product Marketing Senior Director will be responsible for the strategic planning and overseeing the execution of marketing campaigns that promote and drive enrollment for K12's industry-leading online schools, and increase awareness, engagement, and retention of families. Reporting to the Chief Marketing Officer, you will be highly knowledgeable about our product offerings, how they compare to competitor products, and how they meet the needs of specific audiences. You will be a champion for our customers and prospects' needs and drive the development of new features/services to continually enhance the Product-Market fit. You will work across the organization and with outside vendors, leading a team to ensure the continued growth of Stride's K12 business line. Our diverse team values your contributions, thrives on collaboration, and celebrates successes together.ESSENTIAL FUNCTIONS:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.Develop and execute product marketing campaigns to drive awareness, enrollment, engagement, and retention of families. This includes development of a testing agenda, briefing creative teams (internal and external) and Demand Gen teams (internal and external), and driving analysis/reporting to effectively evaluate product performance.Manage a team focused on developing a deep understanding of our product offering and audience needs to ensure that all marketing initiatives showcase our products in the most compelling waysCreate marketing campaigns with the goal of customer acquisition, leveraging product, audience, and market insightsLead strategy for go-to-market plans by working across MarComm, Demand Generation, and Customer ExperienceWork with internal and external Creative teams to develop compelling messaging and with Analytics team to evaluate program/campaign performanceDevelop A/B testing and optimization plans to continually improve our product-audience fitMonitor trends across education landscape to identify opportunities to drive business goalsServe as a credible subject matter expert with a working knowledge of areas of responsibilityForge strong relationships with internal teams and external organizationsEnsure thorough, timely and accurate stakeholder communicationsCoach, lead, manage, and inspire a high-performing results-oriented team.Supervisory Responsibilities:This position manages a team of Product Marketing Managers who are entry to mid-career level.MINIMUM REQUIRED QUALIFICATIONS:8+ years of Marketing experience OREquivalent combination of education and experienceExperience marketing a digital/online product or serviceCertificates and Licenses: None required.OTHER REQUIRED QUALIFICATIONS:Ability to build, lead, manage and coach a diverse teamStrong project management and organizational skills with attention to detailExcellent presentation skills with ability to leverage technology effectivelyExcellent interpersonal and collaborative skills with ability to build strong working relationshipsAbility to prioritize effectively and manage competing priorities to deliver and drive resultsHigh level of quality and accountability for work productAbility to travel 10% of the time (minimal if any, such as team events, conferences)Ability to clear required background checkDESIRED QUALIFICATIONS: Education marketing experienceWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $134,141.25to $240,149.50. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThe Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Maintains knowledge of K12 products and understands the enrollment processes related to supported schools in order to serve as a subject matter expert managing changes and updating key information for teams;Understands, analyzes and writes data, processes and requirements in order to address performance gaps. Assists the call center in implementing enhanced processes, procedures and training based on deep back-end system knowledge.Reports pertinent metrics to the appropriate partnering teams to advise on customer trends in requests for support, disruptions in service of platforms or applicationsOversee the overall performance of designated service and support teamsActs as the point of contact for escalations and takes ownership of ensuring issues are seen through to resolutionDetermines areas of opportunity for improvements to the experience of engagement with service and support teamsCollaborates with internal and external teams to understand enhancements to systems, platforms or applications that impact the customer experience to support the needs of all end-usersLead and motivate service and support teams to meet and/or exceed key performance metrics and service level agreementsChampions and coaches on the engagement with service and support teams to ensure all are trained to follow established processes; and to address situations where processes and procedures are not being followed or need adjustment.Works closely with multiple support and operations organizations to collaborate, make recommendations, and implement strategies / projects to improve all customer's experienceContinually enhances skills and shares knowledge gained with Supervisors and ensures communications are shared with agents;Collaborates with business operations to forecast, implement and track against departmental goals;Participates in the development of business plans and ensures the department meets/exceeds budget;Supervisory Responsibilities: Directly supervises 8 or more Full-time Equivalent (FTE) regular employees and/or contractors. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.MINIMUM REQUIRED QUALIFICATIONS: Bachelor's degree ANDFive (5) years of management experience working in a high volume, hands-on call center OREquivalent combination of education and experienceCertificates and Licenses: None required.System Requirements:Our work from home membersarerequired to have andmaintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred. OTHER REQUIRED QUALIFICATIOS: Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.Physical requirements:sedentarywork, fluent typing, listening, speaking, extensive reading, repetitivemotions, and extended computer usage.Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Strong verbal and written communication skillsConsultative approach to customer serviceStrong problem solving and analytical skills with a solutions-oriented approachAbility to work independently and within a team-oriented environmentResilient and contributes to fostering positive team moraleAbility to prioritize effectively and manage competing priorities to deliver and drive resultsHigh level of quality and accountability for work productAbility to maintain a professional home office without distraction during our hours of operationAttend virtual training via webcamAbility to travel 10% of the time (minimal if any e.g. team building event)Ability to clear required background checkDESIRED QUALIFICATIONS: Salesforce ExperiencePrior Stride/K12 Enrollment Center ExperiencePervious customer service or sales experience with proven record of achievementPrevious experience in a call-center environmentExperience with Stride/K12 Systems such as TotalView Suite, SAMS, Calabrio, etc.WORK EVVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is a remote position and open to residents of the 50 states, D.C.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $88,740. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThe Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Maintains knowledge of K12 products and understands the enrollment processes related to supported schools in order to serve as a subject matter expert managing changes and updating key information for teams;Understands, analyzes and writes data, processes and requirements in order to address performance gaps. Assists the call center in implementing enhanced processes, procedures and training based on deep back-end system knowledge.Reports pertinent metrics to the appropriate partnering teams to advise on customer trends in requests for support, disruptions in service of platforms or applicationsOversee the overall performance of designated service and support teamsActs as the point of contact for escalations and takes ownership of ensuring issues are seen through to resolutionDetermines areas of opportunity for improvements to the experience of engagement with service and support teamsCollaborates with internal and external teams to understand enhancements to systems, platforms or applications that impact the customer experience to support the needs of all end-usersLead and motivate service and support teams to meet and/or exceed key performance metrics and service level agreementsChampions and coaches on the engagement with service and support teams to ensure all are trained to follow established processes; and to address situations where processes and procedures are not being followed or need adjustment.Works closely with multiple support and operations organizations to collaborate, make recommendations, and implement strategies / projects to improve all customer's experienceContinually enhances skills and shares knowledge gained with Supervisors and ensures communications are shared with agents;Collaborates with business operations to forecast, implement and track against departmental goals;Participates in the development of business plans and ensures the department meets/exceeds budget;Supervisory Responsibilities: Directly supervises 8 or more Full-time Equivalent (FTE) regular employees and/or contractors. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.MINIMUM REQUIRED QUALIFICATIONS: Bachelor's degree ANDFive (5) years of management experience working in a high volume, hands-on call center OREquivalent combination of education and experienceCertificates and Licenses: None required.System Requirements:Our work from home membersarerequired to have andmaintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred. OTHER REQUIRED QUALIFICATIOS: Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.Physical requirements:sedentarywork, fluent typing, listening, speaking, extensive reading, repetitivemotions, and extended computer usage.Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Strong verbal and written communication skillsConsultative approach to customer serviceStrong problem solving and analytical skills with a solutions-oriented approachAbility to work independently and within a team-oriented environmentResilient and contributes to fostering positive team moraleAbility to prioritize effectively and manage competing priorities to deliver and drive resultsHigh level of quality and accountability for work productAbility to maintain a professional home office without distraction during our hours of operationAttend virtual training via webcamAbility to travel 10% of the time (minimal if any e.g. team building event)Ability to clear required background checkDESIRED QUALIFICATIONS: Salesforce ExperiencePrior Stride/K12 Enrollment Center ExperiencePervious customer service or sales experience with proven record of achievementPrevious experience in a call-center environmentExperience with Stride/K12 Systems such as TotalView Suite, SAMS, Calabrio, etc.WORK EVVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is a remote position and open to residents of the 50 states, D.C.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $88,740. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)