Sales Operations Manager Salary in Massachusetts, USA

We are seeking a dynamic and strategic Sales Enablement Manager to join our team to help drive the success of our sales organization, which includes our post-sale Customer Success team. In this role, you will equip our selling and customer success professionals with the knowledge, tools, and resources they need to excel and exceed their targets. You will also play a crucial role in helping build out and operationalize tools, SOPs, metrics and other sales and customer value measurement programs. You will collaborate closely with cross-functional teams, including sales, marketing, and product, to develop and execute comprehensive enablement programs that empower our sales professionals to deliver exceptional customer experiences and drive revenue growth. The Sales Enablement Manager will focus on sales engineering and customer success and work proactively with senior management to identify business challenges, prioritize these challenges, define the scope and approach for the solution and execute those activities. This position reports to Head of North American Sales Ops and works under the Sales Enablement Team Lead.As a member of the sales enablement team, you will: Work alongside Sales, Marketing, Sales Operations, and leadership to develop strategy and execute enablement initiatives and projects Improve onboarding and accelerate ramp time of our selling professionals, with a focus on sales engineering and customer success Measure and report on onboarding and enablement initiatives and their impact on effectiveness and productivity Assist in the deployment and ongoing support of a sales enablement platform for content access and engagement as well as onboarding, learning, and coaching Collaborate with product marketing and others to develop resources and tools such as customer success plays, presentations, and demo scripts Build and maintain project documentation and standard operating procedures Drive adoption and execution of agreed upon best practices Develop online and in-person training, learning paths, and certifications to drive sales and customer success management readiness Work with leadership to plan impactful sales events and trainings To be successful in this role, you'll need: 5+ years of experience leading enterprise-wide business programs Experience supporting a global sales team ( preferred ) Experience with Sales and Marketing domain areas strongly preferred (e.g. sales, sales operations, training, use of sales tools) Experience with CRM and sales tools such as sales enablement platforms, learning platforms, and sales engagement software Excellent oral and written communication skills Strong project management skills We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States. About InterSystems Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com .

Business Operations ManagerPH--Job ID: 2024-9554Type: Regular Full Time# of Openings: 1Category: BCIPhilippinesOverviewWHO WE ARE: Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. POSITION SUMMARY:This role supports business operation process management. Therole ensures the team is equipped and run smoothly on a day-to-day basis. ResponsibilitiesBusiness Process Management Monthly ReportsBasic legal agreements review upon assignmentManage legal agreements routing system, process and contract filing managementManage and ensure compliance on company seals usage policy for Microsoft and other affiliates.Manage other corporate information, litigation, and legal documents filing and archiving.Support outside counsel management.Operations ManagementDeliver excellence in budget planning management as year marked during the planning cycle. Owing the rhythm of business check points (as defined by MS) and recommend proactive course correction if required.Deliver excellence in compliance for department spending, including but not limited to employee T&C and membership fees for CELA managed industry, non-profit, or public associations.Deliver excellence in department purchase order process.Deliver excellence in department interns and its internship management.Deliver excellence in CELA internal or external event support, upon request. Key Tasks Processing Support Contract for Post ValidationSupport Accreditation RequirementsSupport Payment Collection RequirementsFacilitating Workshops / CSU EventsPO Creations (Initiate PO request creation)Review and processing of PO and quotations.Processing of Admin-related DocumentsProvide administrative support to the teamPreparation of Certifications for CSU Workshops Qualifications 2+ years of related experience in business operation managementWith program or project management experience is preferred.Good planning skill with strategic thinkingSelf-driven with very good communication and business analytical skill Bachelor’s degree or equivalent work experienceFluent in English Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination. PI241508810

As a Clinical Operations Manager, you will be responsible for leading new customers - innovative health systems in the US - through the onboarding and implementation process and setting them up for success.This role requires an understanding of remote patient monitoring and how technology interacts with clinical workflows at large health systems. An understanding of virtual care at home is an added bonus. This role also requires a strong communicator who can build relationships and trust with customers quickly, while gaining buy-in from key stakeholders.What you’ll do• Own a portfolio of large health system customers leading the implementation project and cross-functional team members.• Build and maintain high levels of customer engagement, satisfaction and buy-in during implementation by over-communicating and collecting feedback.• Partner with sales, customer success, product, engineering and supply chain teammates to scale Current Health's solution and support operational consistency across the customer base.• Co-develop and rollout customer-facing materials, documentation, and implementation assets to optimize Current Health's onboarding process.• Contribute to other internal projects that enhance our customer experience and patient care.• Manage go-live escalations and mitigate risks by reporting challenges and working cross-functionally to develop proactive solutions.• Be a Current Health product expert. Understanding the product and services in detail so that you become a partner for your clients as they go live on Current.• Inform Current’s business strategy, product roadmap, and service delivery by sharing feedback internally and integrating the voice of the customer in everything we do.Basic QualificationsMinimum 3 years of experience working in a related clinical setting Minimum 2 years of experience driving commercial client success strategiesAvailability and willingness to travel up to 40% requiredPreferred Qualifications Clinical Degree OR equivalent combination of education and/or experience​​​​​​Experience working for a Medical Device, Health IT, or Digital Health companyWhat’s in it for youWe’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:• Competitive pay• Generous employee discount• Physical and mental well-being supportAbout usBest Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE Reasonable AccommodationBest Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at [email protected]. Learn more about: Online “Know Your Rights” Posting and Pay Transparency Nondiscrimination Provision HERE

InterSystems HealthShare is a family of solutions focused on harmonizing data from across disparate organizations and applications and making that data available for a wide variety of consumers across the healthcare ecosystem, from clinicians, to patients, care managers, researchers and data scientists. The Pre-Sales Project Manager takes a lead role in shaping bids and defining scope in a fast-paced, customer-facing environment. They act as a bridge between Professional Services, Product and Sales teams and are an expert at safely projecting effort and cost whilst presenting the company and product in the most beneficial way to solve particular customer problems. Key Responsibilities: Act as the primary point of contact for prospective and existing clients, presenting our services and capabilities in a compelling and professional manner. Lead non-technical discovery sessions to understand client needs and business objectives, ensuring alignment with our service offerings. Respond to RFPs, specifically addressing professional services questions with accuracy and strategic insight. Develop and present rough orders of magnitude estimates for project implementation costs based on initial discovery outcomes. Collaborate with sales and technical teams to ensure proposals and project scopes are accurate and feasible. Facilitate effective communication between clients and project teams, ensuring expectations are clearly set and met. Participate in ongoing professional development to stay current on industry trends and best practices. Qualifications: 5-10+ years of relevant experience Proven background in professional services, with recent experience in a consulting or client-facing role. Exceptional presentation and communication skills, capable of engaging effectively with diverse audiences. Strong analytical skills with the ability to provide high-level estimates and project insights. Experience in preparing detailed responses to RFPs and in facilitating initial project scoping. Demonstrated ability to work collaboratively with sales and technical teams. We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States. About InterSystems Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com .

Requisition ID #: 852AJoin a USA Today Top Workplace!Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.The Robert E. Morris Company is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts.Our customer base is located in the New England states plus northern New Jersey and eastern New York, including the New York metropolitan area and Long Island. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help customers "do more with less."Summary ofResponsibilities:The Associate Capital Sales Account Manager (Associate) will be responsible for prospecting, forecasting, demoing, and closing business in their assigned territory alongside, and with the support of, the Capital Sales Account Manager assigned to that territory. The Associate will work with a mentor (Capital Sales Account Manager) for the first 12-24 months of employment to learn our business and build relationships with customers, builders, and internal stakeholders. They will be expected to learn and meet all of the essential functions listed below prior to transitioning and being promoted into a Capital Sales Territory of their own within 12-24 months.What You Will Contribute: Manages time and schedule on a daily basis to ensure territory is effectively covered and supported. Responsible for the understanding, coverage, and development of the market within assigned territory and/or accounts.Meets or exceeds all activity standards for prospecting calls, appointments, presentations, proposals and closed orders. Assists in developing annual business plans and sales strategies for the territory that ensures attainment of company sales goals and profitability; assists in implementation of marketing plans as needed.Initiates and coordinates development of action plans to penetrate new markets.Provides timely feedback to management regarding activity, goals, and performance.Ensures customer commitments are executed as planned to ensure complete customer satisfaction.Exhibits ownership of customer related problems and coordinates with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.Interacts with customers and engineers on pre-sale activities including customer visits, evaluation of opportunities, machine assessment and recommendations, part processing recommendations and development of turnkey proposals.Develop and maintain partner relationships with our machine tool vendors and other third-party vendors.Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Participates in meetings, seminars, and training sessions to stay apprised of new developments in field.Maintains an in-depth technical knowledge of product lines represented by the company.Educate prospects on the benefits of our products.Integrates sales and individual activity into CRM system (Salesforce). Forecasting, Lead Management, Sales Activity Management.Other Functions:Perform related duties as requiredThe duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.Qualifications & Competencies: High school diploma/GED is required; Associate's and/or Bachelor's degrees are preferred.Minimum of 2 years of previous capital sales, B2B sales, or other relevant sales experience with successful track record is required.Intermediate to advanced proficiency in Microsoft Office Suite is required. Proficiency in SalesForce.com is a plus. Proficiency required to transition into Capital Sales Account ManagerAbility to use mathematics to solve problems.Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.Ability to work in a fast-paced environment and manage multiple priorities.Ability to think quickly, assess a situation and make a sound decision.A valid driver's license is required.Ability to travel up to 50% of the workweek; some overnight travel required.Must have access to reliable transportation. Solid written and verbal communication, listening, organization and priority setting skills required.Ability to resolve conflicts.Ability to perform job with integrity and values consistent with the Morris Group ValuesWhat's in it for You:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:Competitive starting salary•Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance•Paid Time Off, starting with 23 paid days off in your first year.•10 Company Paid Holidays•401(k) retirement plan with company contribution•Tuition reimbursement•Employee appreciation events and perks•Employee Assistance ProgramMental and physical requirements:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged period of times. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations.Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Join our Sales team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!Position: Manager, Sales Operations & CapabilitiesDepartment: SalesWork Location: Marlborough, MA, Hybrid (work 3 days onsite)Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.What you will be doing:The Manager, Sales Operations & Capabilities is responsible for supervising unique projects including off shelf displays, (in-store point of purchase fixtures?) Multi and special packs, customer exclusive products, and internal rework logistics during the lifecycle from start to finish of the project. Provide leadership in ensuring best in class tools, policies, and plans to advance Helen of Troy's sales operations and capabilities across a broad spectrum of NA RMO retail customers. This work is strategic and non-routine providing direction to numerous internal support functions including purchasing, supply chain, finance, creative, and brand management, as well as working with third-party vendors and manufacturing.Manage Sales Operations protocols to support growing sales and profitability - streamlining and improving processes, enhancing productivity, and recommending solutions.Collaborate across Business Units to develop efficiencies and best practices in overall Special Projects process.Participate in initial concept discussions, collaborate with cross functional departments including MS&P, sales managers, planning team, finance and purchasing to ensure all project requirements are captured and documented.Prepare project scope documents including estimated costs for labor and or components, and timing. Note assumptions and where there is uncertainty in the quoted costs and lead times. Submit to MS&P and Sales owners for approvals.Maintain accurate and effective ongoing communication with the project initiator and cross functional departments to ensure all project requirements are initiated, on track and within budget. Keeping them informed of critical dates and project progress.Source required materials such as corrugated packaging, display panels labels, and other packaging materials. Establish consistency and recommend cost cutting measures to improve profitability.Acquire brand approval on all creative and copy prior to production, advise third party vendors of any changes throughout the process.Supervise both manufacturing and fulfillment activities to ensure quality and deadline requirements are met while the project is actively being worked.Responsible for keeping the NA RMO Sales team advised of and responding to any major sales issues relating to customer orders, product allocations, out of stocks and delivery problems pertaining to special project inventory.Build and maintain a project tracker with all current project details, keeping projects on time and within budget. Call out project expenses and gaps to management and finance as necessary.Leads internal rework projects serving as primary contact in scheduling and relaying details to the brand team, sales and warehouse team.Supervise and handle special project aging inventory run through, both components and finished goods. Including the obsolete inventory destruction authorization process.Maintains the status spreadsheet with all current reworks and costs. Sends the monthly report to the Finance Department to bill back factories, as needed.Keep complete project records, providing reports on expenses, inventory and process gaps as requested.Skills needed to be successful in this role:Knowledge of manufacturing, supply/demand planning, warehousing, transportation, and shipping including international shipping - Imports and/or Exports.Demonstrated skills in driving continuous improvement in the areas of responsibility to drive transition to "best in class" organization.Highly developed interpersonal, verbal/written skills, and negotiation skills.Demonstrated ability to work well with all levels of management with consistent energy, enthusiasm, and integrity.Project management skills, working across Business units to acquire the information needed to meet deadlines.Confident decision-maker and thrive in a multifaceted, fast paced, constantly changing environment.Minimum Qualifications:Bachelor's Degree3+ years of experience in Sales Management, Operations, Customer Service or equivalentMust be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)Authorized to work in the United States on a full-time basisPreferred Qualifications:Master's DegreeKnowledge of Oracle, Business Objects and EDIBenefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.#li-ke1#LI-HYBRID For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , Glassdoor , Facebook , Instagram and Twitter . Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis. We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, and Drybar® - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

Senior Operations ManagerIntertek Building and Construction is searching for an Senior Operations Manager to join our Building Science Solutions team in our Boston office. This is a fantastic opportunity to grow a versatile career in Building Enclosure Consulting! Duties: Follow and enforce safety and compliance requirements and company policies. Manage Building Science Solutions projects within assigned region(s). Manage an operating unit with P/L responsibilities including financial forecasting, and responsibility to meet monthly and yearly revenue and profit budget. Lead in business development, recruiting, marketing, and sales efforts. Manage financial processes (e.g. expense accounts, timecards, POs) Lead forensic investigation and litigation support for envelope failure projects. Lead technical efforts in Building Science Solutions, Laboratory and Field Testing groups. Write and execute building enclosure commissioning plans, specifications and testing protocols. Develop remedial work recommendations and plans for existing building projects. Prepare complete construction document packages for new and restoration projects. Prepare accurate and concise reports for assigned projects. Perform reviews of architectural drawings, shop drawings and submittals pertaining to the building envelope. Project management, including planning, budgeting, scheduling, staffing, execution, and reporting. Monitor contract requirements, invoicing, and maintain acceptable profit margins. Consistent and professional interaction and communication with clients and project team. Prepare proposals and lead efforts to develop relationships with new clients. Participate in Building & Construction leadership activities, including planning, goal setting, standardization, process development, etc. Maintain high business and technical integrity. Manage day to day operations, including employees and staff. Requirements: Bachelors degree in engineering, architecture or a masters degree in business administration required 7+ years of P/L management/operations experience within the engineering, commercial construction or laboratory industry required Experience with managing, leading, and developing staff, both technical and administrative required 10+ years' experience in building envelope systems (preferred) Professional Engineer or Registered Architect License or ability to achieve license within six months (preferred) Extensive knowledge of the building envelope, including wall cladding systems, fenestration systems, waterproofing, roofing, etc., and their installation means and methods, preferred. Local and overnight travel, as required for assigned projects and tasks. Ability to read and understand architectural drawings and specifications. Ability to independently perform office tasks and physical labor tasks. Ability to manage projects and internal project team on all sizes of projects. Ability to perform work from ladders, boom-lifts, roof levels, etc. Extensive technical competence and ability to effectively communicate with clients, designers, contractors, and coworkers, both in writing and orally. Ability to develop and maintain good rapport with clients, designers, contractors, etc. Strong planning and organizational skills, with the ability to meet changing and strict deadlines. Sound computer skills (Microsoft Office Suite and AutoCAD). Valid driver's license and a clean driving record required Why work at Intertek?Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .What we have to offer:When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.#LI-SM1Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

Position SummaryThe Pharmacy Operations Manageroversees and maintains the effective everyday function of the pharmacy department in accordance with established policies and procedures and state and federal regulations. Specific areas of oversight include compounding practice, hazardous medication handling, and controlled substance diversion monitoring. Ensures that established institutional guidelines and policies are adhered to. Actively participates in the professional development of staff. Serves a liaison between the pharmacy and medical and nursing departments. Has authority in the absence of the Director of Pharmacy to make departmental decisions. Performs all other duties as assigned by the Director of Pharmacy.Essential Functions1. Supervises the activities of Clinical Pharmacists and Certified Pharmacy Technicians/Internsa. Monitors compliance with established policy and proceduresb. Oversees scheduling of pharmacy staffc. Manages and approves time-off requestsd. Provides guidance and redirection to staff in cases of policy and procedure lapses and non-adherencee. Develops and implements staff corrective action plans as requiredf. In the case of staff shortages, may function in the capacity of Clinical Pharmacist.2. Monitors Drug Distribution a. Ensures efficient and accurate drug distribution to patient care units, surgical areas, and outpatient clinicsb. Monitors compliance with established drug distribution quality assurance measures, including barcode scanning compliance, outdating activities, and stock out incidence. c. Ensures that staff conduct timely ADS refills and outdated medication removald. Monitors code card tray exchange program. 3. Maintains the pharmacy in state of regulatory compliance a. Ensures controlled substance handling, storage, and inventory activities comply with state and federal laws and regulations b. Implements mechanisms to actively monitor for controlled substance diversion. Ensures clinical pharmacists complete follow up on controlled substance discrepancies in a timely fashion.c. Coordinates the MEE Controlled Substance Oversight Committee.d. Ensures that pharmacists and technicians adhere to institutional controlled substance policies and procedurese. Reports all suspected controlled substance diversion to the Director of Pharmacyf. Reviews results from all controlled substance audits and quality assurance mechanisms for accuracy. g. Reports anomalies and lapses in recordkeeping to Director of Pharmacy Assists and promotes staff developmentCoordinates the interviewing, hiring, and training of pharmacy staff.Communicates and trains pharmacy staff on updates made to pharmacy policiesEnsures pharmacist complete monthly regulatory competency assignmentsParticipates in pharmacy management meetings with the Director of Pharmacy Precepts APPE students, provides administrative pharmacy rotation experiences.Assists in training pharmacists and technicians on features of the pharmacy systemReviews medication errors with staff members and devises corrective action plans to avoid recurrence Communicates changes in clinical practice and pharmacy procedures Participates on institutional committees and task forcesServes as a voting member on the MEE Pharmacy and Therapeutics Committee Coordinates CSOC committee meetingsCoordinates the MEE Hazardous Medication CommitteeParticipates on other institutional committees as needed6. Engages in professional self-development.Completes required continuing education credits annually.Attends professional meetings (at least one annually).Attends classes, conferences, or other meetings to enhance professional knowledge.Attains / maintains professional certifications (ex. BCPS (Board Certified Pharmacotherapy Specialist))7. Promotes Professional Behavior and Developmenta. Assists in training and orientation of new employees and students.b. Provides outstanding customer service to patients and employees.c. Demonstrates empathy and kindness to fellow coworkers and internal and external customersd. Effectively troubleshoots problems (including systems downtime) and implements short-term solutions as required based on professional judgment.Organizational Requirements:1. Communicates appropriately using good interpersonal skills.2. Serves, manages, and supports internal and external customers.3. Participates in performance improvement activities.4. Participates as a team member and is accountable for own work responsibilities.5. Motivates staff to provide effective clinical care to all patientsRegulatory Compliance1. Complies with all State and Federal rules, regulations and laws which govern the practice of pharmacy.2. Charge and credit all medications appropriately, as per departmental and institutional policies.3. Completes annual MEE/MGB regulatory compliance trainingQualifications Minimum Education and ExperienceGraduate of an accredited College of Pharmacy with a PharmD degree and 3 years of pharmacy management experience ORBachelor of Science (Pharmacy) plus 5 years of hospital management experience Licensed as a Pharmacist in the Commonwealth of Massachusetts in good standingWorking ConditionsWorks within the Pharmacy Department and routinely will be on patient care areas to deliver medication information and assess medication usage data.Occasionally exposed to infectious diseases, carcinogenic, hazardous and sensitizing medications and chemicalsWorks under constant time constraints and deadlines.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Reporting to the Ambulatory Administrative Director, the ambulatory Practice Operations Manager is responsible for the direct management of the surgical scheduler staff, indirectly the ambulatory support staff and operational management of the Operating Room (OR) for Gynecology (GYN) surgical divisions within the Department of Obstetrics and Gynecology. Practice Operations Manager is responsible for all Human Resources components across 9 divisions on the main campus and satellite locations in collaboration with the Practice Management team. Drawing upon a broad understanding of hospital practices and policies and displaying a high degree of initiative and independent judgment, the manager will continually assess and direct a wide range of programmatic issues directly related to daily operations.PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.A. OPERATIONS - Operating Room for GYN surgical divisions Oversees all day to day operations related to Gynecologic OR surgical scheduling for 6 divisions (CIRS, Gyn Onc, MIGS, General GYN, BOGG and Urogyn) across 3 OR sites (BWH, BWH Foxboro and Faulkner). Direct management and oversight for all surgical scheduling functions outlined by the surgical schedulers:a. Books all surgical cases requested by the division, which can include coordinating with the Operating Room teams and Weiner Center (perioperative) teams at multiple Brigham locationsb. Obtains and scans any necessary consents, and relevant insurance or medical documents that may be required for Surgical cases.c. Coordinate with different departments and divisions for scheduling joint cases, scheduling consults, and utilization of assigned Operating room blocks.d. Trains back up Surgical schedulers within their division and cross covers other OBGYN division surgical schedulers.e. Verifies Insurance coverage and requests Prior Authorizations when required, including informing patients, documenting authorization details, and payment collection if appropriate. Manages escalations for missing surgical authorizations, ensuring providers complete required documentation. f. Review copay collection, efficiency of collection, nature of denials and ensure improvement of collecting surgical copay collections in the division.Responsible overseeing coverage for scheduled and unscheduled time off amongst the surgical scheduler team. Available to cover in urgent operational occurrences.Responsible for OR reporting and tracking which includes department and division block allocation and utilization, surgical scheduler productivity and all other related reporting. May also receive direction from Department Administrator or Chair relating to Perioperative operations and processes to impellent or communicate across the surgical divisions and surgical schedulers.Demonstrates and mentors staff members to be patient centered within their interactions, customer service, general communication and emphasizing good organizational skill management.Maintains positive relationships with all providers and meets with them on a regular basis concerning OR surgical scheduling and OR provider experience. Shares information as appropriate with schedulers at private / affiliated practice offices.Responsible for all surgical scheduler's unit orientations, training, and visitor management. Implements process improvement strategies while engaging staff members to enhance and improve efficiencies.Holds regularly scheduled work-team meetings and maintains minutes.Responds to and advises on a variety of inquiries and applies knowledge of established operations.Responds to and resolves immediate problems within the department. Reports on-going problems to the Ambulatory Administrative Director.Represents the department at various meetings and hospital forums.Ensures staff proficiency in all hospital based and approved systems.Determines implements and evaluates any and all needs of the OR management.As part of the Ambulatory Practice Manager team is subject to covering and owning all Practice Manager related job duties across the department. B. Human Resources (HR) - Ambulatory Divisions Direct management for the ~7 Program Coordinators / Surgical Schedulers staff. Indirect management for HR components for ~100 ambulatory support staff. Responsible for all HR components in collaboration with Practice Manager(s) and Medical Director(s) for direct and indirect reports in ambulatory divisions under the Practice Management group. HR duties include but not limited to payroll, recruitment, onboarding/offboarding, mentorship, corrective action, annual reviews. Design, implement and continuously refine onboarding programs within ambulatory OBGYN practices for each role group. Ensures proper orientation schedules are established, monitors progress, and partners with Practice Managers to ensure competencies / role expectations are met. Escalates concerns as necessary, coordaining with HR and Ambulatory Administrative Director, as appropriate.Proactively identifies development opportunities / performance concerns, and develops mitigation plans. Leads HR-related projects or system-level changes impacting ambulatory support teams across the department. Ensuring ambulatory management team is aware of changes impacting operations/finances. Represent the department at various meetings and hospital forums, as assigned. Partners with HR, Practice Manager(s) and Medical Director(s) to manage corrective action for support staff. Including exploratory conversations, documentation, employee conversations, and maintains necessary HR records. Ensures employee files are complete, in accordance with hospital and regulatory requirements. C. Billing OperationsWorks closely with hospital admissions, managed care, coding team, and professional billing to capture all surgical copay, deductible and all other applicable charges. Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff. Responsible for escalated billing matters related to surgical cases which include missing payor required forms, denials, peer to peer reviews, prior authorization issues and all other billing components for financial clearance. D. Regulatory Compliance and ActivitiesWorks with Ambulatory Administrative Director and Practice Managers to maintain a state of regulatory compliance and Joint Commission readiness in all practices.Qualifications QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Bachelor's degree required, Master's degree highly preferred. Minimum of 3-5 years in operational/practice management in a clinical setting at an academic medical hospital. Minimum of 3-5 years people management experience with ~20+ direct reports. Exception: Internal department managers or leaders Strongly preferred bilingual in second language (Spanish, French, Arabic etc..)Knowledge of business environments, sales and/or customer service experience EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

GENERAL SUMMARY/ OVERVIEW STATEMENT:At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake.We are a scientific, clinical and academic power house with a long history of firsts - architects of innovation for life.Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life.Giving.Breakthroughs. Join us.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Coordinate and expedite throughput activity on behalf of patients who seek care in the Emergency Department. • Have final accountability and authority regarding patient flow and reacts to the immediate operational needs of the department. • Supervises and directs other members of the Emergency Department interdisciplinary team to assist in the coordination and advancement of care throughout the patient experience.• Collaborate with other departments such as housekeeping, escort and admitting to coordinate resources to facilitate and maximize throughput.• Evaluate capacity of services and is accountable for facilitating the appropriate response to volume demands.Qualifications • Graduated from an approved school of nursing, BSN required. MSN preferred. CEN preferred.• Current license to practice as a registered nurse in the State of Massachusetts.• Extensive knowledge of patient flow and emergency department operations.• Continually update clinical knowledge & skills through formal and informal education and review of the current literature.• Proven ability to work well independently, possess sound decision making skills and work effectively when required to make and facilitate complex decisions.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.