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Zone Manager Salary in Austin, TX

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Project Manager, Civil Engineering
CobbFendley, Austin
Since 1980, CobbFendley has been committed to providing innovative engineering and surveying solutions with the goal of bettering communities. Our multi-discipline approach allows for the efficient completion of projects through experienced staff who focus on client communication. We are always seeking talented and qualified professionals to enhance our ability to provide clients with exceptional service.Are you ready to Join Our Block and advance your career?At CobbFendley, people are our most valued resource. We offer a(n):Effective 2024, CobbFendley is proud to announce that FMLA-eligible employees will receive fully paid leave in the amounts of eight (8) weeks for maternity cases and two (2) weeks for paternity or adoption cases. CobbFendley pays for the entire cost of this benefit.Competitive compensation package with comprehensive benefits including 401(k) Matching and Profit-sharing Contributions; Employee Stock Ownership Plan (ESOP); Health, Vision, and Dental Insurance; Short-Term and Long-Term Disability Insurance; Employer Funded and Voluntary Life Insurance; Tuition Reimbursement; and Continuing Education ProgramsExtended office closure from December 25 through January 1 to relax and enjoy the holidaysProfessional and personal growth through innovative in-house training and collaborative resourcesCommunity service opportunities through the CobbFendley Cares Committee, focusing on STEM Education, Hunger Relief, and Sustainable SolutionsCobbFendley is seeking a Project Manager in our Austin, Texas office.QUALIFICATIONSThe successful candidate’s most important qualifications include the following.Bachelor’s degree in Civil Engineering or a related field of study from an ABET accredited institution.P.E. License in the State of Texas preferred.Must have 3 years of experience as a Project Manager for Civil Engineering activities.Must have 7 years of total experience in the civil engineering industry.General working knowledge in AutoCAD Civil 3D or Microstation/Geopak.Demonstrated ability to produce construction plan sets independently.Experience utilizing VantagePoint as a project management tool considered a plus.Ability to work independently; well-developed time management skills, especially the ability to complete high-quality, detail-oriented deliverables on tight timelines amid competing client deadlines and requirements.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Identify complex problems and review related information to develop and evaluate options and implement solutions.Understand the implications of new information for both current and future problem-solving and decision-making.Motivation to work in a dynamic environment with strict deadlines.Desire to collaborate with professionals and clients to increase your industry knowledge and grow in your career.Commitment to perform responsibilities consistent with industry standards to achieve department and company goals.Interest in developing relationships with clients, partners, and local organizations to remain a trusted resource in the community.Strong Communication and organizational skills and attention to detail.Experience in Austin, a plus.ESSENTIAL FUNCTIONSProvides Civil Engineering and oversight services for projects to CobbFendley clients.Coordinates and performs technical work related to new utility installations and state and/or federally funded Civil Engineering adjustments and relocations.Requires coordination with private entities and governmental agencies.Schedules, conducts, and attends utility meetings, public utility meetings, one-on-one utility meetings, and TxDOT/County/Municipality coordination meetings.Oversees the preparation of utility agreement assembly packages.Prepares and reviews plans, specifications, and estimates to confirm compliance with guidelines, rules, and regulations.Assists with determining eligibility and betterment ratios.Prepares documents required by 23 CFR Section 645.Coordinates field investigating requests.Conducts on-site field visits, working with major utility companies and various pipeline companies, as well as state agencies and municipalities.Familiarity with the TxDOT ROW Utility Manual and Texas Administrative Code Utility Accommodation Rules, knowledge of principles of utility coordination and associated terminology.Directs as-built record drawing requests from various utilities as required for use in project designs.Oversees collection and maintenance of electronic files for projects and utility drawings.Oversees development of client exhibits (KMZ & other GIS platforms) which define project scope of work.Oversees development of Civil Engineering matrices and exhibits.Keeps abreast of project changes through active client communication.Assists in developing CobbFendley’s Civil Engineering efforts, including developing procedures, systems, and methods for project delivery.Applies technical expertise and be able to work with a project team on conventional and unconventional projects.Develops and maintains project schedules.Learns and maintains knowledge of client standards, rules and requirements for planning, construction, and documentation.Manages project deliverables, budgets, invoicing, and collections.Keeps abreast of requirements of various permitting entities and any permitting or agreement requirement changes.Directs the submittal of permits and agreements to agencies.Assist in the preparation of client scope and fee proposals.Supervises the tracking of permit and agreement submittals and approvals through internal spreadsheets.Updates project specific trackers.Assists with resolution of problems identified in unapproved permits and agreements. Performs independent research and delegates changing priorities.Research ongoing/future CIP projects for various cities/counties within project boundaries.Interfaces with clients to ensure excellent service and explore opportunities for additional assignments such as utility design, SUE, Survey, and utility easement acquisition.Travels to CobbFendley offices, project locations, existing/potential clients’ offices as needed.Maintains a professional attitude and fulfills responsibilities with integrity.Motivated to work in a dynamic environment with strict deadlines.Works with minimal supervision and reviews design drawings, permit drawings, agreements packages, and GIS geodatabase deliverables (QA/QC).Works in a collaborative team environment, perform self QA/QC of work, and QA/QC of other team member’s work.This is a non-supervisory position; however, may assign, review, and monitor the work of other team members.Responds to questions from Project Engineers, CAD Technicians and GIS Technicians.Committed to perform responsibilities consistent with industry standards to achieve department and company goalsInterested in developing relationships with clients, partners, and local organizations to remain a trusted resource in the community.Represents CobbFendley at client meetings and performs client coordination.Contributes and engages in the utility industry including relevant conferences and technical committees.Adheres to CobbFendley’s safety standards to uphold a safe and efficient environmentIf and when the duties and responsibilities change and develop, the job description will be reviewed and subject to changes of business necessity.PHYSICAL REQUIREMENTSSitting and/or standing for extended periods of time.Mobility within the office including movement between floors and workstations.Repeated motions (e.g., typing, reaching, bending, lifting, and carrying).Communication with other employees and clients.ENVIRONMENTAL FACTORSMost work is performed in a professional office environment. Some trips to client offices and job sites for observations will be required.Job site observations factors could include: walking and climbing on uneven surfaces, exposure to outdoor environments and extreme weather (heat and freezing temperatures), noise exposure, driving for extended periods of time, exposure to allergens (e.g., pollen, dust, cedar, sumac, poison ivy), exposure to construction and traffic work zones, possible hand and power tool use, and extended periods of Personal Protective Equipment use.Extended use of electronic devices (e.g., computers, printers, copiers, scanners, plotters, and telephones).Use of cutting tools and equipment (e.g., plotting equipment, rotary paper cutter).EXPECTED HOURS OF WORKThis is a full-time position. Days and hours of work are Monday through Friday, 7:30 AM to 4:30 PM CST.EQUAL EMPLOYMENT OPPORTUNITYAt CobbFendley, we are an equal opportunity employer, interested in qualified candidates with the requisite employment authorization eligibility to work in the United States. All candidates are considered regardless of race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.EEO is the Law (English)EEO is the Law (Spanish)EEO is the Law - Poster SupplementMISCELLANEOUSPre-Employment Screenings.All offers of employment at CobbFendley are contingent upon the prospective employee passing a drug screening, physical exam (if applicable), and various background verifications (including but not limited to 10-year history of the county, state, federal, and a 5-year history of motor vehicle records).Work Authorization + Sponsorship.Cobb, Fendley & Associates, Inc. participates in E-Verify. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). The E-Verify system uses federal databases to rapidly validate individual identities and work eligibility from the information gathered in the Form I-9. CobbFendley will not sponsor applications of work visas. We understand that this could affect your decision to apply with these conditions in mind.External Recruiting Agencies.CobbFendley does not and will not accept unsolicited resumes under any circumstances from independent recruiters, recruiting agencies, or similar entities. Recruiting activity on behalf of a candidate does NOT constitute CobbFendley's acceptance of terms and conditions without prior contractual agreements signed by authorized CobbFendley personnel. Unsolicited resumes through any channels including cold calling, emails, applications, social media messaging, etc., will not be reviewed.
Project Manager, Utility Coordination
CobbFendley, Austin
Since 1980, CobbFendley has been committed to providing innovative engineering and surveying solutions with the goal of bettering communities. Our multi-discipline approach allows for the efficient completion of projects through experienced staff who focus on client communication. We are always seeking talented and qualified professionals to enhance our ability to provide clients with exceptional service.Are you ready to Join Our Block and advance your career?At CobbFendley, people are our most valued resource. We offer a(n):Effective 2024, CobbFendley is proud to announce that FMLA-eligible employees will receive fully paid leave in the amounts of eight (8) weeks for maternity cases and two (2) weeks for paternity or adoption cases. CobbFendley pays for the entire cost of this benefit.Competitive compensation package with comprehensive benefits including 401(k) Matching and Profit-sharing Contributions; Employee Stock Ownership Plan (ESOP); Health, Vision, and Dental Insurance; Short-Term and Long-Term Disability Insurance; Employer Funded and Voluntary Life Insurance; Tuition Reimbursement; and Continuing Education ProgramsExtended office closure from December 25 through January 1 to relax and enjoy the holidaysProfessional and personal growth through innovative in-house training and collaborative resourcesCommunity service opportunities through the CobbFendley Cares Committee, focusing on STEM Education, Hunger Relief, and Sustainable SolutionsCobbFendley is seeking a Project Manager – Utility Coordination in our Austin, Texas office.QUALIFICATIONSThe successful candidate’s most important qualifications include the following.Bachelor’s degree in Civil Engineering or a related field of study from an ABET accredited institution.P.E. License in the State of Texas preferred.Must have 3 years of experience as a Project Manager for Utility Coordination activities.Must have 7 years of total experience in the civil engineering industry.General working knowledge in AutoCAD Civil 3D or Microstation/Geopak.Demonstrated ability to produce construction plan sets independently.Experience utilizing VantagePoint as a project management tool considered a plus.Ability to work independently; well-developed time management skills, especially the ability to complete high-quality, detail-oriented deliverables on tight timelines amid competing client deadlines and requirements.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Identify complex problems and review related information to develop and evaluate options and implement solutions.Understand the implications of new information for both current and future problem-solving and decision-making.Motivation to work in a dynamic environment with strict deadlines.Desire to collaborate with professionals and clients to increase your industry knowledge and grow in your career.Desire to mentor and train young professionals and staff on project team.Commitment to perform responsibilities consistent with industry standards to achieve department and company goals.Interest in developing relationships with clients, partners, and local organizations to remain a trusted resource in the community.Strong Communication and organizational skills and attention to detail.Experience in Austin, a plus.ESSENTIAL FUNCTIONSProvides utility coordination and oversight services for projects to CobbFendley clients.Learns and maintains knowledge of client standards, rules and requirements for planning, construction, and documentation.Manages project schedule, deliverables, budgets, invoicing, and collections.Keeps abreast of project changes through active client communication.Assist in the preparation of client scope and fee proposals.Applies technical expertise and be able to work with and mentor a project team on conventional and unconventional projects.Keeps abreast of requirements of various permitting entities and any permitting or agreement requirement changes.Schedules, conducts, and attends utility meetings, public utility meetings, one-on-one utility meetings, and TxDOT/County/Municipality coordination meetings.Coordinates and performs technical work related to new utility installations and state and/or federally funded utility adjustments and relocations.Requires coordination with private entities and governmental agencies.Oversees the preparation of utility agreement assembly packages.Coordinates field investigating requests.Conducts on-site field visits, working with major utility companies and various pipeline companies, as well as state agencies and municipalities.Familiarity with the TxDOT ROW Utility Manual and Texas Administrative Code Utility Accommodation Rules, knowledge of principles of utility coordination and associated terminology.Directs as-built record drawing requests from various utilities as required for use in project designs.Oversees collection and maintenance of electronic files for projects and utility drawings.Oversees development of client exhibits (KMZ & other GIS platforms) which define project scope of work.Oversees development of utility conflict matrices and exhibits.Prepares and reviews plans, specifications, and estimates to confirm compliance with guidelines, rules, and regulations.Directs the submittal of permits and agreements to agencies.Supervises the tracking of permit and agreement submittals and approvals through internal spreadsheets.Assists with resolution of problems identified in unapproved permits and agreements. Assists in developing CobbFendley’s Utility Coordination & Engineering efforts, including developing procedures, systems, and methods for project delivery.Performs independent research and delegates changing priorities.Research ongoing/future CIP projects for various cities/counties within project boundaries.Interfaces with clients to ensure excellent service and explore opportunities for additional assignments such as utility design, SUE, Survey, and utility easement acquisition.Travels to CobbFendley offices, project locations, existing/potential clients’ offices as needed.Maintains a professional attitude and fulfills responsibilities with integrity.Motivated to work in a dynamic environment with strict deadlines.Works with minimal supervision and reviews design drawings, permit drawings, agreements packages, and GIS geodatabase deliverables (QA/QC).Works in a collaborative team environment, perform self QA/QC of work, and QA/QC of other team member’s work.This is a non-supervisory position; however, may assign, review, and monitor the work of other team members.Responds to questions from Project Engineers, CAD Technicians and GIS Technicians.Committed to perform responsibilities consistent with industry standards to achieve department and company goalsInterested in developing relationships with clients, partners, and local organizations to remain a trusted resource in the community.Represents CobbFendley at client meetings and performs client coordination.Contributes and engages in the utility industry including relevant conferences and technical committees.Adheres to CobbFendley’s safety standards to uphold a safe and efficient environmentIf and when the duties and responsibilities change and develop, the job description will be reviewed and subject to changes of business necessity.PHYSICAL REQUIREMENTSSitting and/or standing for extended periods of time.Mobility within the office including movement between floors and workstations.Repeated motions (e.g., typing, reaching, bending, lifting, and carrying).Communication with other employees and clients.ENVIRONMENTAL FACTORSMost work is performed in a professional office environment. Some trips to client offices and job sites for observations will be required.Job site observations factors could include: walking and climbing on uneven surfaces, exposure to outdoor environments and extreme weather (heat and freezing temperatures), noise exposure, driving for extended periods of time, exposure to allergens (e.g., pollen, dust, cedar, sumac, poison ivy), exposure to construction and traffic work zones, possible hand and power tool use, and extended periods of Personal Protective Equipment use.Extended use of electronic devices (e.g., computers, printers, copiers, scanners, plotters, and telephones).Use of cutting tools and equipment (e.g., plotting equipment, rotary paper cutter).EXPECTED HOURS OF WORKThis is a full-time position. Days and hours of work are Monday through Friday, 7:30 AM to 4:30 PM CST.EQUAL EMPLOYMENT OPPORTUNITYAt CobbFendley, we are an equal opportunity employer, interested in qualified candidates with the requisite employment authorization eligibility to work in the United States. All candidates are considered regardless of race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.EEO is the Law (English)EEO is the Law (Spanish)EEO is the Law - Poster SupplementMISCELLANEOUSPre-Employment Screenings.All offers of employment at CobbFendley are contingent upon the prospective employee passing a drug screening, physical exam (if applicable), and various background verifications (including but not limited to 10-year history of the county, state, federal, and a 5-year history of motor vehicle records).Work Authorization + Sponsorship.Cobb, Fendley & Associates, Inc. participates in E-Verify. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). The E-Verify system uses federal databases to rapidly validate individual identities and work eligibility from the information gathered in the Form I-9. CobbFendley will not sponsor applications of work visas. We understand that this could affect your decision to apply with these conditions in mind.External Recruiting Agencies.CobbFendley does not and will not accept unsolicited resumes under any circumstances from independent recruiters, recruiting agencies, or similar entities. Recruiting activity on behalf of a candidate does NOT constitute CobbFendley's acceptance of terms and conditions without prior contractual agreements signed by authorized CobbFendley personnel. Unsolicited resumes through any channels including cold calling, emails, applications, social media messaging, etc., will not be reviewed.
Senior Project Manager, SUE
CobbFendley, Austin
Since 1980, CobbFendley has been committed to providing innovative engineering and surveying solutions with the goal of bettering communities. Our multi-discipline approach allows for the efficient completion of projects through experienced staff who focus on client communication. We are always seeking talented and qualified professionals to enhance our ability to provide clients with exceptional service.Are you ready to Join Our Block and advance your career?At CobbFendley, people are our most valued resource. We offer a(n):Effective 2024, CobbFendley is proud to announce that FMLA-eligible employees will receive fully paid leave in the amounts of eight (8) weeks for maternity cases and two (2) weeks for paternity or adoptions cases. CobbFendley pays for the entire cost of this benefit.Competitive compensation package with comprehensive benefits including 401(k) Matching and Profit-sharing Contributions; Employee Stock Ownership Plan (ESOP); Health, Vision, and Dental Insurance; Short-Term and Long-Term Disability Insurance; Employer Funded and Voluntary Life Insurance; Tuition Reimbursement; and Continuing Education ProgramsExtended office closure from December 25 through January 1 to relax and enjoy the holidaysProfessional and personal growth through innovative in-house training and collaborative resourcesCommunity service opportunities through the CobbFendley Cares Committee, focusing on STEM Education, Hunger Relief, and Sustainable SolutionsCobbFendley is seeking an experienced Senior Project Manager in our Austin, Texas office.They will manage geospatial elements, or relevant tasks of various projects involving SUE, Survey, Broadband, or Utility Coordination. It is anticipated that work will mostly involve public and private utilities. The successful candidate will use their skill and experience to improve efficiency of existing projects and develop new business opportunitiesQUALIFICATIONSThe successful candidate’s most important qualifications include the following.Recent and relative experience in SUE, Survey, UC and Broadband projects.Knowledge and understanding of ASCE SUE standards. Knowledge of Utility Accommodation Rules in Texas is also a benefit.Recent experience using geospatial tools to capture, categorize and represent utility data is GIS based platforms.Strong understanding of and experience with creating and managing web-based GIS through Esri and/or other web-based GIS software such as OSPInsight, 3GIS, Cartegraph or similar.Experience using the above tools for inventory analysis and asset management.Experience working on projects that involve 3D mapping (of utilities in particular)Experience of projects using unmanned aerial vehicles to gather data using aerial imagery and LiDAR.Experience working with plan and profile construction drawings associated with roadway and underground utility improvements within public rights-of-way, records research and permitting.Knowledge of Trimble Business Centre and Trimble Access.Knowledge of AutoCAD, MicroStation, including Geopak and Axiom, and other relevant engineering and administrative software.Motivation to work in a dynamic environment with strict deadlines.Desire to collaborate with professionals and clients to increase your industry knowledge and grow in your career.Commitment to perform responsibilities consistent with industry standards to achieve department and company goals.Interest in developing relationships with clients, partners, and local organizations to remain a trusted resource in the community. ESSENTIAL FUNCTIONSDevelop relationships with clients, partners, and local organizations to remain a trusted resource in the community.Use geospatial knowledge to add value to existing service lines.Use geospatial skills and experience to develop standalone GIS projects.Use of GIS tools to assist in identifying opportunities for funding and grants.Ability to work with processed survey data files and communicate issues with Registered Professional Land Surveyors.Manage office and field staff schedules to meet client deadlines. Ability to receive, assess, and respond to calls from the field supervisor outside of normal office hours.Perform and submit monthly project invoicing (reviews and approvals). Write invoice progress reports.Perform independent research and delegate changing priorities.Work with minimal supervision and deliver accurate work product.Adhere to CobbFendley’s safety standards to uphold a safe and efficient environment.Maintain a professional attitude and fulfill responsibilities with integrity.If and when the duties and responsibilities change and develop, the job description will be reviewed and subject to changes of business necessity.PHYSICAL REQUIREMENTSSitting and/or standing for extended periods of time.Mobility within the office including movement between floors and workstations.Repeated motions (e.g., typing, reaching, bending, lifting, and carrying).Communication with other employees and clients.ENVIRONMENTAL FACTORSMost work is performed in a professional office environment. Some trips to client offices and job sites for observations will be required.Job site observations factors could include: walking and climbing on uneven surfaces, exposure to outdoor environments and extreme weather (heat and freezing temperatures), noise exposure, driving for extended periods of time, exposure to allergens (e.g., pollen, dust, cedar, sumac, poison ivy), exposure to construction and traffic work zones, possible hand and power tool use, and extended periods of Personal Protective Equipment use.Extended use of electronic devices (e.g., computers, printers, copiers, scanners, plotters, and telephones).Use of cutting tools and equipment (e.g., plotting equipment, rotary paper cutter).EXPECTED HOURS OF WORKThis is a full-time position. Days and hours of work are Monday through Friday, 7:30 AM to 4:30 PM CST.This position may include the need for overtime hours.This position’s hours fluctuate based on department needs.EQUAL EMPLOYMENT OPPORTUNITYAt CobbFendley, we are an equal opportunity employer, interested in qualified candidates with the requisite employment authorization eligibility to work in the United States. All candidates are considered regardless of race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.EEO is the Law (English)EEO is the Law (Spanish)EEO is the Law - Poster SupplementMISCELLANEOUSPre-Employment Screenings.All offers of employment at CobbFendley are contingent upon the prospective employee passing a drug screening, physical exam (if applicable), and various background verifications (including but not limited to 10-year history of the county, state, federal, and a 5-year history of motor vehicle records).Work Authorization + Sponsorship.Cobb, Fendley & Associates, Inc. participates in E-Verify. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). The E-Verify system uses federal databases to rapidly validate individual identities and work eligibility from the information gathered in the Form I-9. CobbFendley will not sponsor applications of work visas. We understand that this could affect your decision to apply with these conditions in mind.External Recruiting Agencies.CobbFendley does not and will not accept unsolicited resumes under any circumstances from independent recruiters, recruiting agencies, or similar entities. Recruiting activity on behalf of a candidate does NOT constitute CobbFendley's acceptance of terms and conditions without prior contractual agreements signed by authorized CobbFendley personnel. Unsolicited resumes through any channels including cold calling, emails, applications, social media messaging, etc., will not be reviewed.
Technical Program Manager, ML / AI
Meta, Austin
Are you looking to shape the future of computing?Reality Labs (RL) is bringing together cutting edge research and engineering to deliver products and experiences for the future of immersive computing and connecting humans with entertainment, information and each other. Reality Labs is building software for all realities - augmented or virtual - for billions of users across the globe. Our team is expanding and we're looking for an experienced Technical Program Manager (TPM) who will play a key role in defining and driving highly complex, cross-functional feature sets. We are looking for TPM with a proven track record of developing and shipping high quality machine learning or GenAI technologies, APIs, services and integrating them to products and experiences. This role will have the opportunity to work closely with world-class ML, Infra and Experience teams and leaders across the organization to develop and deliver Embodiment / Avatar technologies into our AI Agents / GenAI. Technical Program Manager, ML / AI Responsibilities: Bootstrap programs in ambiguous areas, requires managing multiple cross team interdependencies.Understand technology requirements, roadmap, dependencies, evolution, and develop a plan for mitigating risks and delivering features that meet the requirements across multiple products.Demonstrate end-to-end ownership and thought leadership across multiple teams and influence program direction and plans.Establish expertise in the technology area, becoming the go-to escalation point for execution, leader for driving visibility across the program, and orchestrator for managing the integration across your program area.Drive technical excellence within the team, coordinating and contributing to engineering deliverables including architectural diagrams, specifications, launch criteria, and test plans.Work cross-functionally to develop best practices and development processes in a quickly-changing and dynamic environment, drive impact through deployment of key initiatives and garner adoption of those processes. Minimum Qualifications:B.S. in Computer Science or a related technical discipline, or equivalent experience.7+ years of technical program management, software engineering, or systems engineering experience.Experience building Machine Learning technologies, and shipping them into products.Demonstrated experience leading execution across highly ambiguous, complex products and programs, with experience making technical and product tradeoffs balancing business needs and technical constraints. Knowledge of user needs, gathering requirements, and defining scope.Experience operating autonomously across multiple teams, demonstrating critical thinking, and thought leadership.Experience in leading complex execution across multiple teams in different time zones, anticipating roadblocks and creating a path forward.Analytical and problem-solving experience with large-scale systems.Effective communicator who can translate high-level goals into tangible action plans, and vice-versa & expertise communicating with technical and non-technical stakeholders. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
Customer Success Manager, US REMOTE
Samsung SDS America, Austin
Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.
Sr. Technical Program Manager, Stores Defensive Security
Amazon, Austin, TX, US
DESCRIPTIONAt Amazon, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as Amazon’s requires the applied skills of experienced and innovative Technical Program Managers to tackle challenges at Amazon scale.We are seeking an exceptional Senior Technical Program Manager to join the Amazon Defensive Security Team. Our ideal teammate possesses a natural curiosity, sharp analytical skills, and is excited to drive process improvements on behalf of customers. We are looking for an individual that can lead operational initiatives, build and maintain strategic relationships with partners, define and implement repeatable processes, and deliver results against Amazon's dynamic security landscape. If you’re passionate about solving security problems at scale and want to join a fast-paced organization with global impact on millions of customers, then we’d like to talk to you.As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You will be comfortable working across time zones and through ambiguity. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.You will partner with Vulnerability Management, Incident Response, Legal, Product, and Engineering teams to evaluate and develop security reporting and collaborate on cross-organizational programs. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity.10003ASKey job responsibilities- Develop and execute project plans with an impact across Amazon business units to drive security excellence across vulnerability management, incident response, and secure software development.- Lead initiatives aimed at identifying and eliminating security risks for Amazon across subsidiaries and business lines- Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment- Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers- Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals- Demonstrate the ability to break abstract goals into attainable, measurable work items- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized roadmapA day in the lifeOn any day, this role may be coming up with ways to iterate on our existing processes, providing input for or drafting technical documents, executing on currently running mechanisms, or addressing incoming requests to the team.About the teamThis role is part of the DefSec Operations teams that supports Vulnerability Management and Incident Response teams in Business Operations, Operational Excellence Programs, and Security Team Onboarding. We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | New York, NY, USA | Seattle, WA, USABASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of analytical, quantitative, communication, and presentations experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition- 5+ years of technical program management experience working directly with security engineering teamsPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive businesses and reporting to senior leadership- Experience working with Vulnerability Management and Remediation Teams- Experience working with Security Incident Response TeamsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Manager, Insurance Operations - Austin
MMC, Austin
Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world's most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.Marsh is seeking candidates for the following position based in the Austin Lakeline office (hybrid, with three days a week in the office):Insurance Operations Manager - Surplus Lines and Placement Data ManagementWhat can you expect?The Insurance Operations Manager works closely with department supervisors, specialists, Zone leadership, and the compliance team to ensure tax filings are completed on time and in compliance with individual state requirementsResponsibility for leading a dedicated team of Insurance Operations Supervisors and Specialists who support over 200 brokers, and who will manage queues of quotes, requests, and inquiries, ensuring data is interpreted and entered correctlyCollaboration with the Marsh Compliance team to raise issues leading to potential state audits and assist in data collection, both of which are key functions of this roleResponsibility for managing projects within the Marsh Middle Office team, including weekly quality reviews and ongoing follow-up with brokersCommunicating feedback within your team; providing senior leadership with transactional updates, trends, and issues; and evaluating/resolving any escalated service issuesContinuously identifying areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiativesWhat is in it for you?A leadership position at a Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge, and enhance your skillsA collaborative, uplifting, fun environmentA convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food serviceCompetitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Employee Stock Purchase program, tuition reimbursement, and a generous paid time-off allowance); plus a 401k with a fixed company contribution AND a company match, after one year of serviceWe will count on you to:Manage a team of 5 supervisors, including coaching and on-going personal development, conducting performance reviews, and ensuring the consistency, quality, and accuracy of work being completedKeep current on pending and actual changes to regulations, and assist in identifying knowledge gaps throughout our US brokerage population, leveraging specialists to train where necessaryConduct monthly compliance review sessions; communicate fines and penalties resulting in errors from the department or delays from brokers to senior leadership; and partner with finance and approve check requests for tax and penalty paymentMaintain and consistently review staffing needsCoordinate outstanding tax issues/remediation efforts within assigned geographiesActively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into productionWhat you need to have:Strong operational background (ideally in the insurance industry)Minimum 5 years of department management experience in an office environment, with experience managing projectsExcellent written and oral communication skills - able to clearly articulate issues, problems and resolutions within this fieldSoft skills: Influencing/persuasiveness - can explain why a process or rule needs to be followed and gain colleague support/change behavior as a result; Quality & Compliance - high ethical behavior; understanding of rules and why they need to be followed, but flexible enough to know when a solution is workable; Drive and self-motivation - able to work independently, follow through on a task/complete a project/meet a deadline; Managerial aptitude - desire to coach, mentor, and develop the team you are supervisingIntermediate Microsoft Office proficiency - knowledge of basic Excel formulas and pivot tables, Word, PowerPoint, and OutlookWhat makes you stand out:Bachelor's degree + minimum of 5 years of insurance experience a huge plusHolding a current Property & Casualty and Surplus Lines LicenseTechnical reporting capabilities - ability to analyze data from multiple sources, pull out pertinent data and collate into a reportExperience in Commercial Lines InsuranceExperience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be doneMarsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.#LI-TS1