Customer Experience Manager Salary in Austin, TX

WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: Answer incoming calls immediately and with a smile Manage incoming customer communications (email, text messages, phone calls) Record call information accurately such, as referring vet information Ensure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks Offer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quickly Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's care Always find a creative way to say yes to our customer's needs Focus: Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team Update or provide feedback to the nurses and doctors about customers needs Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs Educate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's care Ensure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospital Participation: Identify creative opportunities for customer participation in a valuable and safe way Celebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: 2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: Industry-leading compensation 401K w/ company match Health, Vision, and Dental Insurance Paid parental leave - 10 weeks of paid leave at 100% of regular salary Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career! Flexible work schedules for a true work-life balance Something new every day - you'll never be bored in emergency medicine We build our hospitals from scratch. You'll be using all of the latest equipment and technology. Generous employee pet discount Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc! Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Guest Experience Manager(Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we're here to celebrate your growth. We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve. Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic. Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role: Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

Guest Experience Manager(Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. The Role: Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

Company DescriptionLegendairy Milk is a company based in Austin, TX, dedicated to providing products and services related to birth, breastfeeding, and child-raising. Our mission is to support new and expectant parents and their babies throughout this exciting time.We are seeking an experienced, results-driven Lifecycle and Customer Loyalty Marketing Manager responsible for driving the strategy and execution of our Lifecycle channels to deliver an exceptional experience for customers. As a key member of our team, you will play a pivotal role in driving customer engagement, retention, and loyalty within our business. The ideal candidate will have 5-7 years of relevant experience, with a strong background in lifecycle marketing, process design, analytics, and a passion for women's health. This role reports directly to the Director of Growth and will support all Omni-channel brand initiatives including DTC, Amazon, and Retail (Wal-Mart and Target).Lifecycle Marketing Manager Key Responsibilities:Own the execution of our email and SMS strategy, loyalty program, and subscription business.Lifecycle Strategy: Develop/execute comprehensive lifecycle marketing strategies to drive customer acquisition, retention, and LTV, owning the lifecycle sales calendar, exceeding revenue, engagement, repurchase, subscription adoption & churn goalsTesting and Optimization: Implement A/B testing and experimentation to continuously improve the effectiveness of email and SMS campaignsSegmentation and Personalization: Develop and refine customer segmentation strategies based on behavior and engagement metrics, ensuring personalized messaging that resonates with different audience segmentsDrive Email & SMS Innovation: Ensure marketing campaigns engage and convert target audiences, optimizing message content, timing, and segmentation to achieve high open and click-through ratesAnalytics and KPIs: Utilize data-driven insights to continually refine and optimize lifecycle marketing campaigns, closely monitoring KPIs to ensure maximum impact and ROIReporting: Manage reporting requests and ongoing analyses for campaign performance, key insights, and strategic learning and lend strategic expertise to significantly grow SMS channel revenue and other Lifecycle KPIsCross-Functional Collaboration: Collaborate closely with other departments such as creative, product development, content, and customer support to ensure a cohesive customer journey and consistent messagingCompliance: Ensure all email and SMS marketing practices adhere to relevant regulations and best practices.Technical Guidance: Provide and facilitate the resolution of CRM platform issues, expediting requests from across the organizationUphold high standards for marketing, creative, and copy in all Lifecycle programs and maintain a relentless focus on creative testing (e.g., images, copy, CTAs) - establishing a feedback loop to optimize results with the creative teamProduct Marketing Support Responsibilities:Assist with the execution of marketing objectives, strategies, promotions, and annual plans for products and brands.Support the Product Marketing Manager in managing the marketing launch calendar, budget, and forecasts.Participate in ideation sessions and stage gates for new product development.Collaborate with the Sales Team (Retail/Wholesale) to ensure that business objectives are met and that our strategies and programs are effectively implemented to increase distribution.Create sales materials and consumer promotion/product launch materials.Manage the development and implementation of the launch kit for all new product launches, working hand-in-hand with Marketing and Product Development teams.Assist in monitoring performance measurements to ensure sales growth objectives are accomplished.Requirements:Must be Located in Austin, Texas.Bachelor's degree in Marketing, Business, or a related field5-7 years of experience in lifecycle marketing, with a proven track record of leading lifecycle departments in a B2C business (preferably in the wellness industry), encompassing strategy, messaging, segmentation, optimization, and A/B or multivariate testingProficiency in a contemporary CRM platform, demonstrated by a track record of successful multi-channel, multi-touch campaignsA metrics-driven mindset, with the ability to frame project work within a business impact context and the skill to share this perspective across the teamMS Excel Expert - Experience in data analysis and manipulation using tools to derive meaningful insightsExceptional oral and written communication skills, coupled with the ability to influence and collaborate effectivelyA "no task too big or too small" mentality, reflecting your willingness to tackle any challenge with enthusiasm and determinationInnovative mindset with a passion for staying up-to-date with industry trends and emerging technologiesDetail-oriented, organized, and able to manage multiple projects simultaneouslyExperience with e-commerce, marketing automation platforms, and project management tools: Shopify, Klaviyo, Smile, and other key tools.BenefitsCompetitive Salary $90,000-110,000 (based on experience)Hybrid work environment (minimum 2 days in the office), but must be located in or around Austin, Texas.Paid time off (PTO)Paid annual company holidaysMedical, Dental, and Vision Insurance100% Company paid Life Insurance and Short-Term Disability CoveragePaid Parental leaveEmployer matching 401K participationProduct samples and discountsFun company social gatherings

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

The Digital Customer Success Manager is a key part of SailPoint's CSM team. This individual is responsible for monitoring and responding to questions from customers, partners and internal teams using a ticketing system, as well as focusing on at risk engagements and taking action to bring them back to good health. This role is all about client satisfaction and is not a quota carrying sales position.Description: • Provide guidance to (customers, partners and internal teams) related to SailPoint's products, services and internal processes.• Research a variety of product/process/services related documentation and formulate clear answers that offer clarity & help remove roadblocks. • Capture account updates related to the customer tickets being answered.• Own temporary account assignments for at risk clients needing additional care.• Help validate and update account renewal commitments.• Participate in campaigns to uncover account status updates and follow up on responses.• Travel: Estimated travel from 10% to 15%.Within the first month:You will be trained on internal SailPoint processes and products and join other CSMs on customer calls. Within 4-7 weeks, you will have customer introductions as the point of contact and familiarize yourself with different departments like support, product management, development, and sales on behalf of the customer. You will have demonstrated responsiveness and accountability to customers.Within 3 months:You will have received 1/3 or more of your book of business and have guided customers towards identity objectives through recurring touch point meetings. You will have gathered a high-level understanding of the product portfolio, the value proposition, and how customers are using products.Within 1 year:You will have successfully received your entire book of business and all accounts while identifying referenceable customers.About you:• You have an authentic desire to help customers, enjoy working in a fast-paced environment, and thrive in a first come / first serve ticketing system.• You have 1-3 years of experience in a corporate setting and customer-facing role.• You enjoy learning technical concepts and pride yourself on well crafted, written communication that simplifies the complex.• You are process driven and enjoy building and maintaining a knowledge base of frequently asked questions & answers across a wide variety of topics.• You set proper expectations; and can effectively mediate and resolve problems.• You have a strong sense of ownership and are exceptional at following through on tasks.• You are naturally motivated to improve inefficiencies and like collaborating with co-workers to build better processes. • You know how to get the job done while making work fun for yourself and your co-workers!#LI-AS1SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.Job Title:Real Estate & Customer Experience CoordinatorCompany:PrologisA day in the lifeAs a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 7.7 million square feet of industrial buildings in the Central Texas (Austin & San Antonio) market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they'll balance multiple priorities and respond to internal and external customer needs. This role will be based in Austin, TX.Key responsibilities include:Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs.Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.Assist with the customer move-in/move-out process to include transfer of utilities, welcome packages, etc.Assist with annual operating expense reconciliationCoordinates and maintain vendor contracts and payments.Review and post monthly rent charges. Prepare annual payment schedules for tenant distribution.Maintain and update accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.Enter work order tickets and process accounts payable in various programs.Process expense reports for Maintenance Technicians and RECX leaders.Work with property manager (Real Estate & Customer Experience Manager), maintenance technician, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.Travel to San Antonio market monthly or as needed.Building blocks for successRequired:3+ years of experience in administrative role, customer service, real estate or related field. Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.Good mathematical and analytical skills.Ability to take initiative to own tasks in a fast-paced environmentProficient knowledge Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).Positive, proactive work ethic and attention to detail.Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.Preferred:Valid driver's license and the ability to travel to multiple properties.Knowledge of CRM systems as Yardi and PeopleSoft. Familiarity with real estate processes, documentation, leases, and property management responsibilities.Hiring Salary Range of: $26-$31 per hour. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.#LI-JM1People FirstEach of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.Employment Type:Full timeLocation:Austin, TexasAdditional Locations:

Who You'll Work WithSlalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We empower our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing access to niche and hyper-specialized expertise.We are looking to add a passionate Senior Consultant or Principal AEM Architect to our Global MarTech team. The Position Responsible for understanding business problems and architecting solutions on an enterprise product platform Interpret how to best apply the out of the box product to provide a solution; including finding alternative approaches that best leverage the platform Use Agile techniques and are a part of a larger, cross-functional team Architect and Implement the Adobe Platform to solve customer needs Learn new platform capabilities and clouds to stay on top of the ever-growing product ecosystem Position Requirements Ability to customize workflows and integration with other enterprise systems Understanding of the declarative limits of the platform and knowledge of where and how code should be developed Have implemented intermediate-level user stories with little or no additional oversight according to the enterprise products best practices Experience developing and architecting applications, templates, and components for the AEM product, including exposure to AEM 6.x Development background and experience with Java, JavaScript, HTML, and CSS Proven AEM Architecture experienceAEM certifications are a strong plusOccasional travel as needed by client About UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. The targeted base salary range for a Senior Consultant for this position is $110,000 to $203,000 and the targeted base salary for a Principal for this position is $122,000 to $225,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position.#LI-TM6

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!The Customer Data Platform (CDP) Manager will drive SCI's vision and implementation of a CDP. They will manage the roadmap and discovery for a groundbreaking product that will span multiple customer touchpoints and customer segments, coordinating efforts between IT partners, marketing technology leaders, Digital products, and stakeholders across the company. Marketing analytics and CDP at SCI are poised to make a significant impact on the consumer experience around death care as we are preparing to deploy personalization and data at a scale never before seen in the industry. This position will play a vital role in creating enhanced, personal, and exceptional experiences for families across North America by developing a deep understanding of business processes across Sales, Marketing, and Operations to enable data-driven targeting, reporting, and automation via the CDP. This role will influence sales results by enabling Marketing leadership to analyze and deploy personalization in an omni-channel environment.JOB RESPONSIBILITIESServe as a subject matter expert on the CDP, including teaching, training and documenting platform features and usability as well as remaining apprised of CDP trends and developmentsDrive growth and impact of the CDP with a focus on generating both financial return on technology investments and improvements to customer satisfactionMaintain internal stakeholder relationships, and serve as the primary day-to-day contact with CDP vendor and marketing teams. Work cross-functionally to continuously expand usage and engagement so that SCI leverage the CDP to its highest potentialCoordinate and oversee the process of implementing the CDP platformOversee CDP Data Science teamDevelop a backlog of CDP enhancements and manage prioritization with the CDP vendor and internal stakeholdersManage program accessibility, settings, internal user support, and training to drive utilizationDevelop and maintain governance procedures to support users and consumer experiencesEvaluate changing organization capabilities and tools to identify new ways for the CDP to provide richer analyses or empower greater customer engagementEnable Marketing analytics implementation and operationsOversee customer acquisition and engagement campaign ideation, development, and executionThis is not intended to be an all-inclusive list of the essential functions or duties related to this jobMinimum Requirements Education Bachelor's degree in Marketing, Computer Science, Statistics, Mathematics, Economics or a related disciplineExperienceA minimum of 3 years in sales & marketing or Digital technologies, IT, or equivalent experience in a related field.Knowledge, Skills and AbilitiesResults-oriented collaborative team player with a keen ability to demystify data and streamline processes.Experience coordinating technical product design and internal user management involving customer-facing applicationsExpert user of CDP platforms (Treasure Data Preferred)Salesforce CRM experience a plusExperience developing integration technologies within data platforms to support customer experience strategies and solutionsData visualization experience in tools such as PowerBI or TableauUnderstanding of identity resolution strategies and solutionsExperience with both API and batch integration approachesAwareness of agile development and support methodologiesExperience organizing and facilitating discovery and business requirement captureStrong cross-functional collaboration experience with the ability to manage conflicting priorities across partnersWorking knowledge of data pipelines, data warehousing, and data lake principlesProficiency in SQL/Query languagesAbility to manage multiple projectsHigh attention to detailWork Conditions Work EnvironmentWork indoors during all seasons and weather conditionsLimited amount of travel to the corporate offices required if working remotelyStandard business dress is required. Work PosturesSitting continuously for many hours per day, up to 6 hours per dayPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking a number of evenings every month, beyond "standard" hours

DESCRIPTIONThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Vendors on the Amazon Store, ensuring Vendor satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Vendors; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Vendors to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Vendors experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Vendor business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth:- Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve the end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit impacted Vendors.- Analyze data and trends to identify, action, and/or influence long term to maximize potential for your assigned portfolio of Vendors.- Act as a strategic and influential partner for your Vendors. Proactively seek out new opportunities for customers and Vendors. Create tailored solutions and recommendations where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach.- Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Vendors to find joint areas of opportunity that drive customer success with Amazon.- Possess the ability to manage and deliver against complex account goals where strategy is not always defined. Make tradeoffs between short term customer needs and long term strategic investment.- Implement and track metrics to record the success and quality of your portfolio of Vendors. Use these metrics to guide your work and uncover hidden areas of opportunity.Vendor Relationship Management:- Build effective working relationships with your Vendors; be a trusted advisor and a business advocate.- Deliver timely, accurate, and professional operational support to all Vendors in your portfolio within a specified service level.- Drive optimal program satisfaction and Customer Success Manager satisfaction.- Liaise with other partner teams and coordinate cross-functionally to resolve Vendor issues and questions quickly, and with high quality.- Play a “consultant” role with oversight of key strategic activities that are underway for the Vendor. Follow up, escalate, and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a large customer set.- Educate Vendors on how to drive incremental growth on Amazon through frequent education on tools, policies, products, and programs. Maintain in-depth knowledge in these areas to keep Vendors informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence:- Act as a thought leader in defining success criteria and understand business needs of Vendors in an ever-changing business environment.- Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.- Assist with the definition and design of tools, standard operating procedures, and processes of Vendor services.- Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products.- Aggregate themes and data to advocate as the voice of the Vendor with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr. Customer Success Mgr, a typical day might include:- Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Vendor(s) in your weekly call.- Educating a new contact at your Vendor on how to better leverage Amazon tools and systems.- Deep diving and resolving an item buyability issue that was surfaced by your Vendor.- Following up with internal Amazon teams who you are dependent on to deliver tasks for your Vendor(s).- Meeting with your Retail Category Manager to understand Category strategy and discuss your Vendor’s role in their strategy.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Vendors services in one of five major categories: (1) A designated Sr. Customer Success Manager(2) Strategic business advice (3) Support (4) Operational execution(5) Programs, Pilots, Betas, and Advanced Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Manager supporting Vendors within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Vendors supported by this role may span numerous Brands, end Customer segments, and product categories.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | New York, NY, USA | Santa Monica, CA, USABASIC QUALIFICATIONS- Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.- Education: Bachelor's degree- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.- Communication: Excellent verbal and written communication.- Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.- Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the normPREFERRED QUALIFICATIONS- E-Commerce experience.- Retail experience.- Strong attention to detail with a proven ability to effectively manage multiple projects and priorities in an ambiguous, fast-paced/deadline-driven environment.- Able to root cause issues and identify scalable solutions to address. - Experience with partnering cross functionally to drive results including continuous improvement initiatives. (process improvement techniques such as Kaizen, Lean Manufacturing, Six Sigma, PDCA, DMAIC)- 4+ years’ experience in account management, marketing, buying, or customer success delivery in related industries like retail, telecom, technology or hospitality. - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Excel, Microsoft OneNote, and Microsoft SharePoint.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.