Collection Manager Salary in Southfield, MI

The Collections Specialist will perform collection activity for accounts assigned. They will work effectively with the General/Facility, Sales Representative, and branch personnel by providing them status of collections. They will provide excellent customer service to both internal and external clients.Key Responsibilities:• Analyze and reconcile accounts monthly and resolve any outstanding issues• Manage and execute accounts collection process as approved by management including making phone calls or mailing letters• Escalate unresolved issues to team lead or collections manager as needed• Reports monthly to collections manager outstanding collection accounts and issues• Maintain detailed customer information on delinquent accounts including contact information• Meet or exceed objectives and collection goals• Analyze and maintain unapplied cash and credit balances with cash applications• Conduct customer research for unresolved accounts• Ability to excel in fast paced environment• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances• Follow company polices, procedures and directives from supervisors/managers• Perform other duties and responsibilities as required or requested by management.Knowledge, Skills, Abilities and Competencies:• Associate's degree from two year College or technical school or equivalent combination of education and experience• 3-5 years experience in commercial collections, account receivable and customer service• Working knowledge of Microsoft Office-Outlook, Word and Excel• Knowledge of AS400 software system and Soft Pak• Excellent customer service and phone skills• Ability to resolve customer complains and questions• Ability to effectively communicate with others verbally and in writing• Close attention to detail and good organizational skills• Good interpersonal skills.We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

The Customer Retention Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Commercial and Industrial Lines of Business.Key ResponsibilitiesMaintain and retain existing customers by building long lasting business relationshipsEffectively support the retention process when needed in both a sales and customer service capacityRespond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retainedPerform contractual resign of agreements with existing customersMaintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needsNegotiate with all customers to retain the relationship and associated revenue during pricing initiativesMaintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customerIncrease company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activitiesPartner with Customer Service and Operations department, as neededPerform site visits as requiredResponsible for an effective and collaborative hand off process from new account attainment to existing account developmentResponsible for creating and managing an account penetration plan that is in line with the company's growth objectivesUtilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunitiesResponsible for achieving and/or exceeding monthly retention and growth quotaAssist accounts receivable with collection efforts and activitiesPerforms other job-related duties as assignedQualificationsHigh School Diploma or GEDFive (5) or more years' experience of consultative sales or customer retention experienceMicrosoft Office experienceSalesforce or other CRM experienceValid state-issued driver's licenseKnowledge, Skills, & AbilitiesAbility to generate and manage leads, opportunities, and contract negotiations to close businessEffective influential, selling, and closing skillsAbility to read, write, and comprehend reports and associated documentsAbility to understand and follow oral and written instructionsAbility to prioritize workload and meet time sensitive deadlinesStrong work ethic, demonstrating integrity, trust, and maintain confidentialityStrong interpersonal skills, including effective presentation and listening skills.Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer serviceExcellent analytical, attention to detail, and problem-solving skills#GFLTaleWe thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

GFL Environmental is looking for an Accounts Receivable Reconciliation Administrator to join our team out of our Southfield, Michigan office! Responsible for monitoring the AR Reconciliation shared mailbox and the AR Escheatment mailbox and manage tasks as required. Processes payment transfers and bad debt recovery transactions. Requests refunds and may call external customers to validate basic information such as address or payment details. Works closely with the Collections and Cash team and other internal organizations. Provides excellent customer service to both internal and external clients.Key Responsibilities:Monitors shared and escheatment mailboxProcesses bad debt recovery transactions and monitors for completenessProcess payment transfersProcesses refund requests and monitors for completenessAssists in the Escheatment process as assignedSpecial projects as assignedFollow company policies, procedures, and directives from supervisors/managersPerform other duties and responsibilities as required or requested by managementKnowledge, Skills and Competencies:One to Three years experience in account receivable and customer service Associate degree (AA) from two-year College or technical school or equivalent combination of education and experience Excellent customer service and phone skillsAbility to excel in fast paced environmentAbility to effectively communicate with others verbally and in writingClose attention to detail and good organizational skills Good interpersonal skills#GFLTalentWe thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

We are searching for a Collections Manager to continue to build and develop a growing Collections Department. The position is hands on and will be responsible for performing, administering, and coordinating all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients and internal business partners. The Manager must have excellent communication skills with clients and team members. The candidate must be able to enthusiastically lead and mentor a new team within our growing and exciting organization.Key Responsibilities:Manage, mentor and train the Collections team including multiple SupervisorsEnsure the Company's collection procedures are followedCommunicate with branch location managers to keep them informed of their AR statusMonitor customer accounts for non-payment, late payment and other irregularitiesAttend meetings and update management on overdue accountsRecommend that accounts be shifted to a collection agencyRecommend bad debt write-offsRecommend process improvements to allow for increased efficiencies and reduction of Aged ARKnowledge, Skills, Abilities and Competencies:Must be able to work a flexible schedule5+ years of experience in collection and credit work, with at least two years in a supervisory or managerial positionBachelor's degree in Accounting or related field and/or equivalent experienceComputer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail requiredSelf-starter with the ability to manage multiple tasks and meet deadlinesProven interpersonal, organizational, analytical, leadership and problem solving skillsAble to work efficiently as a part of a team as well as independentlyProven ability to multi-task & ability to prioritize tasksPossess strong logic, and ability to take initiativeAbility to work cohesively with other GFL Collections teams, as well as Billing and Cash Apps to increase cash flow and reduce overall DSO#GFLTalenWe thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]