Escalation Manager Salary in San Francisco, CA

Job DescriptionJob Overview:The Access and Reimbursement Manager (ARM) plays a pivotal role in securing and maintaining patient access to Biogen MS therapies by engaging with Key Neurology Accounts and TOUCH Authorized Infusion Providers. This role demands expertise in reimbursement and payer access, coupled with a deep understanding of local marketplace dynamics. The ARM collaborates across all levels of healthcare providers and systems, driving innovative strategies to optimize patient access and enhance outcomes. Responsibilities include implementation of patient access strategy, site of care management, and resolving complex reimbursement issues. The ARM serves as a key liaison between internal teams and external stakeholders, ensuring alignment and execution of tactical plans.Principal Responsibilities:Neurology Account Engagement:Develop business plans for Priority Accounts in collaboration with matrix team.Conduct Biogen Portfolio Overviews to enhance revenue optimization and improve provider and patient satisfaction.Deliver provider education through ARM-led and Peer to Peer programming.Infusion Site Management:Develop regional infusion site strategy and oversee its implementation.Ensure compliance with REMS program, medical and site of care policies, including REMS certification.Provide education and support on billing/coding, coverage/payment, and clinical aspects of MS therapies.Patient Access & Provider Reimbursement:Navigate patient services escalations and resolve complex reimbursement issues.Initiate and maintain patient access to Biogen therapies across the MS portfolio.Cross-functional Leadership & Collaboration:Analyze business trends and opportunities as part of the Regional Director Leadership Team.Lead regional initiatives related to patient access and collaborate with local field teams and patient services.Provide ongoing education on services, solutions, and access across the matrix team.Who You Are:The ideal candidate is a detail oriented and analytical with exceptional interpersonal and presentation skills, adept at navigating complex, matrixed environments with ease. They excel in strategic business planning, leveraging their strong written and verbal communication abilities to drive impactful results and foster organizational success.QualificationsMinimum Experience Requirements:Minimum 5-7+ years of pharmaceutical/biotech experience.Track record in field reimbursement, clinical education, or pharmaceutical sales/management.Experience navigating complex accounts.Strong presentation and communication skills.Knowledge of Managed Care and patient privacy laws.Valid driver's license.BS/BA Required, MBA Preferred Candidates must live within the assigned territory; Northern CaliforniaKey Competencies:Customer Focused: Prioritizes patient, payer, and physician needs, fostering strategic relationships.Problem Solving: Demonstrates creative problem-solving abilities and innovative thinking.Manages Complexity through Collaboration: Integrates complex information and maintains connections with stakeholders.Healthcare and Reimbursement Business Acumen: Stays updated on healthcare policy, payers, and market trends.Engaging Others Through Effective Communication: Delivers persuasive presentations and builds effective relationships.Impact and Influence: Executes influence strategies to advance shared business goals.Additional: The ARM will be field based and require significant travel that may extend from 40-80% depending on the territory geography, customer requirements, meetings and required training.The ARM must demonstrate a long-term track record of adherence to Corporate Compliance Policies.Additional InformationThe base compensation range for this role is $150,000 to $217,500. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen's LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.Why Biogen?Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients' lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.PDN-9ba72efd-2eb4-4498-84a6-c300f81b0593

Meta is seeking a results-driven Business Development Manager to help drive the partnership and deals with one of Meta's top partners in the mobile ecosystem. The Alliance Partnerships team is responsible for managing some of Meta's key relationships and is the primary point of contact for both our internal and external stakeholders across Meta's Family of Apps and Reality Labs. This position requires high levels of creativity, strategic thinking, troubleshooting and leadership skills as you will be driving some of our top partnership initiatives while working cross-functionally with our Product, Engineering, Marketing and Legal teams. Business Development & Partnerships Manager, Alliances Responsibilities: Set and drive partnership strategy for a top mobile OEM across key product pillars.Operate as part of a small, SWAT team to push forward partnerships and sign deals across a significant surface area coverage for Meta's Family of Apps and Reality LabsMaintain direct and active relationships with partner companies, serving as an escalation point of various issuesWork cross-functionally to lead projects around long term product, policy, legal, marketing strategy around key initiatives that span all Meta propertiesDevelop complex relationships and drive deals to resolution through both internal and external communicationsRepresent Meta in external meetings with executives, both internally and externally Minimum Qualifications:BA or BS Degree10+ years of work experience in product/platform, partnership or technical experience in consumer technology and mobile focused companies5+ years of partner facing experienceExperience working on highly negotiated and complex deals Preferred Qualifications:MBA or Masters' Degree preferredExperience to define, develop and lead large programs in a fast-paced, rapidly changing environmentStrong product sense and understanding of mobile product and technical mattersExceptional collaboration and relationship-building skills - with the experience to develop working relationships at all levels of management, both inside and outside MetaExecutive presenceUnderstanding of Meta's strategic and competitive position About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

DESCRIPTIONAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.Amazon Music Program Management team is currently seeking a motivated and talented Principal Program Manager to drive large, complex, and multi-functional product development programs. This role presents a remarkable opportunity for high visibility and regular interactions with the leadership team of Amazon Music.Key job responsibilitiesAs the ideal candidate, you will bring a proven track record in software delivery program management with a focus on process excellence. Thriving in ambiguous situations, you possess a strong commitment and exhibit a customer-obsessed mindset. Your dedication to understanding and exceeding customer expectations will be a driving force in your approach.Taking complete ownership of the program and its objectives, you will showcase your expertise in effectively managing programs from initiation to completion. Clear and effective communication skills will be vital in collaborating and engaging with stakeholders at all organizational levels. You will drive data-driven decision-making to effectively manage escalations, dependencies, competing priorities, and deliverables.Success in this position calls for a strong ability to think strategically while remaining grounded in the realities of business goals. You will play a pivotal role in developing innovative solutions and translating them into actionable implementation plans that are measurable and aligned with the overall program objectives. Emphasizing customer obsession, you will ensure that the program delivers value and meets the needs of our customers at every stage. This position also requires strong cultural and thought leadership, driving innovation and fostering a progressive organizational culture.We are open to hiring candidates to work out of one of the following locations:San Francisco, CA, USABASIC QUALIFICATIONS- 7+ years of cross functional project delivery experience, or a MBA and 5+ years of cross functional project delivery experience- Experience owning program strategy and end to end delivery- Experience managing, analyzing and communicating results to senior leadership- Experience using data and metrics to drive improvements- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirements- Experience owning/driving Product delivery roadmap strategy and definitionPREFERRED QUALIFICATIONS- Experience in large scale organizational transformation and change managementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

RESPONSIBILITIES:Kforce has a client that is seeking a Professional Services Program Manager in San Francisco, CA.Summary:We are seeking a results-driven resource manager to manage resourcing, capacity planning, and quality checks for our projects. You will be determining personnel requirements, performing pattern recognition, and providing ongoing support to Professional Services business leads. This is a highly collaborative role that will interface with multiple teams and geographies within our organization.Responsibilities: Professional Services Program Manager will ensure that the professional services consultants, engineers, and 3rd party delivery partners are successful via proper resourcing of engagements Understand our customers' needs and match them to the availability and skillset of our consultants, engineers, and 3rd party delivery partners Provide a governance framework for resource management that includes weekly status updates, proactive progress checks, issues escalation and gauging the general health of the professional services engagements Work with cross-functional teams to identify resource gaps based on demand forecast and make hiring recommendations accordingly Monitor employee utilization, workload, and overtime hours and report to professional services leaders Mitigate resource concerns by reallocating resources, adjusting goals, or assigning additional staff Maintain a skills matrix for all consultants and establish training plans for the 3rd party delivery partners As a Professional Services Program Manager, you will collaborate on resource management with adjacent departments and internal stakeholders Document processes and maintaining records Keep informed on labor and immigration laws and trends in resource managementREQUIREMENTS: Bachelor's degree in Human Resources Management, Business Management, or similar At least 5 years of experience in resource management in a similar industry Experience in managing budgets In-depth knowledge of applicable labor laws Proficiency in PSA (Professional Services Automation) software and CRM software Excellent interpersonal and communication skills Exceptional organizational and time-management skills High sense of urgency Must work GMT (+1) hours - This is non-negotiable The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

We're the team that drives our strategic and program investments to enhance and advance mitigation against violations of Meta's IP policies and procedures. We are responsible for upholding protection of IP on Meta's platform, tackling complex legal issues through product-driven and programmatic strategy, and navigating the changing landscape of free speech on the Internet. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Meta's 3 billion users and the broader rightsholder and regulatory community.As a Program Manager within our global Intellectual Property (IP) Operations team, you will set vision, goals and priorities for key program investments for anti-piracy, address new and emerging risks, and bring a product-driven and strategic mindset to balancing legal and regulatory obligations with upstream solutions to anticipate and prevent bad actors. A strong candidate will be highly effective at cross-functional leadership, influencing strategy, and ensuring strong workflow health and operational excellence. Program Manager, IP Operations Responsibilities: Continue to build out and strengthen our anti-piracy program to deliver on effective and innovative risk mitigation, including strategies tackling highest risk areas, live piracy, and operational health.Drive and enable vision, strategies and roadmaps for overall anti-piracy investments and align to broader organizational goals and priorities for our global IP program.General program management to identify opportunities and see challenges before they arise, predict roadblocks, create strong integration and cross-functional approaches to risk mitigation, and pitch in to advise, steer and/or execute on plans as needed.Ideate and inform development of team goals. Work with team members on strategies for executing, measuring progress and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven approaches to tackle piracy at scale.Develop, lead, and influence solutions, including operational and technical developments, that enable sound and robust protection of IP/copyright between users, partners and rights holders with key cross-functional partners, including Product, Engineering, Legal, Policy.Expertly negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to drive IP/anti-piracy recommendations, and influence partners to implement our recommendations.Align and support operational readiness needs, workflow change delivery and program consultation as related to the anti-piracy problem space and workflows.Hold stakeholders, at every level, accountable when schedule or progress on operational readiness is in jeopardy while maintaining respectful relationships in difficult situations.Drive effective, concise and persuasive program communications, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups.Understand Meta's strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized best in the industry. Minimum Qualifications:5+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operationsProven time management and organizational skillsExperience driving collaboration of cross-functional teams, coordinating effectively, and inspiring othersExperience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear prioritiesExperience in controlling risk and setting prioritiesExperience in critical thinking and weighing the pros and cons of solutions to problems before choosing the right way forwardExperience communicating effectively via various formats, timezones and audiences, including within operations teams and across with key stakeholders and senior leadership Preferred Qualifications:Strong product-driven mindset in addressing risk and problem spaces at scaleExperience & expertise working with IP or other legal/compliance areas (bonus if specific to anti-piracy, content protection and rights management)Experience resolving and communicating about issues with both technical and non-technical audiencesExperience influencing across functional organizations and/or teams with varying priorities or business goalsExperience working across global regions About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

Sienna Charles, the premier luxury lifestyle company featured in magazines such as Forbes is looking for a Travel Agency Customer Service Manager who is as passionate as we are about creating incredible travel experiences for our elite clientele. You will have the responsibility to oversee and execute the company's day-to-day operations of our exclusive travel and lifestyle customer services team.Our ideal candidate is organized, tech savvy, customer service oriented, has remotely managed a team of at least 20 agents, and has extensive experience with project management tools and dashboards. Ideally, you've managed a small international team of customer service representatives and have previous experience meeting strict timelines.Key Responsibilities:Team and Project Management: Responsible for all day-to-day operations related to client travel and concierge requests, setting and maintaining team schedules, ensuring client deadlines are met or exceeded, providing quality control to ensure standards are always met. Updating internal dashboards to keep all personnel up to date on statuses and next steps.Coaching and Development: Conduct regular coaching sessions with the team to ensure they are able to execute at the highest standards. Provide performance reviews and feedback to continually improve the teams' performance and confidence.Process Improvement: Partner closely with the team to proactively identify and prioritize opportunities for process improvement, including requests to the technology team to improve and optimize the workflows and dashboards. Create future processes and standards for your team based on data as we continue to learn and improve.Problem Solving: Ability to think creatively, to manage exceptions and issues as they arise from the team and client situations. You will be the primary point of escalation for questions and concerns from the team and be responsible for assisting in finding and creating solutions to challenges.Ability to effectively solve tasks primarily via email, chat, and through Monday.com.Persona Fit:If the below describes you well and are attributes that come naturally to you, this would be a good indicator that you are right for the role.Customer Centric: You are focused on making sure the client's experience is the best it possibly can be...and more.Character and Culture: Relatable and engaging personality, enjoys working with others, and has strong written and verbal communication skills. Practices a high level of discretion and maintains confidentiality with our clients and team.Attention to Detail: You are obsessed with making sure every piece is where it needs to be and can't let something go until you know it's perfect.Prioritization and Efficiency: Strong sense of urgency; you can determine what to focus on first and can work both quickly and efficiently to maintain multiple deadlines.Ownership and Management: You see your role as more than a job and look for ways to go above and beyond to improve the process continuously. You stay on top of all tasks and know how to organize, maintain and prioritize your day.Requirements:5 + years of management experience with a record of keeping your team focused and on track. Experience in managing and scaling contact volume.Tech savvy with reporting analytics, CRM, Monday, Zendesk, and others.Ideally experienced in a company with high-level B2C services in a similar industry: private banking, hospitality, fashion, or others with high-level elite clientele.Results-driven, self-motivated individual with the ability to multi-taskStrong cross-functional communication skills, verbal and writtenExperience driving projects, prioritizing tasks from start to finish, and leading cross-functional teams to completionCreative and strategic thinking skills, specifically regarding client advocacy and retentionTrack record of training and empowering employeesFlexible Schedule Availability - to include some weekend availabilityAbility to work with team members from around the globe, and on different time zonesFluent EnglishTimezone:Sienna Charles is based in EST timezone, and this role would require working primarily in EST business hoursWhy Sienna Charles:Sienna Charles offers a fast-paced and engaging workplace with a strong passion for learning and improvement. This position provides the opportunity for you to work directly with the CEO and COO, and will have a significant impact on the company's direction and growth.

Company DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!Job DescriptionYour CareerAs a Systems Engineer Manager, you are the technical leader for your District's Systems Engineering team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what platforms to deploy. Your guidance, expertise, and mentorship of your team of SEs will keep them ahead of the latest cyberthreats and relevant to our customers' business outcomes. Your role will specifically be focused on leading a team that serves US healthcare providers throughout the territory. You and your team will lead with patient outcomes and patient safety as their ultimate priority.We are looking for a leader to develop our sales teams, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on product improvements based on your customer base. Your team, in partnership with sales account managers, will displace competitive technologies, build market share within your enterprise accounts, and most importantly, help your client sleep at night as they secure their digital footprint.Your ImpactRecruit and hire new systems engineers into the district, hiring the best talent in the industryResponsible to train, mentor, and coach systems engineers, keeping them engaged and successful in their careers Support your systems engineer team in complex evaluations, problem-solving and challenging customer environmentsDevelop relationships with channel partners and their technical teams, to ensure they can support our customer installationsProvide technical leadership in customer interactions, including sharing security trends, strategies, and insight to be an active part of the selling processAct as a senior systems engineer on occasion, to enhance coverage, or on strategic opportunitiesAct as an escalation point for pre-sales and post-sales technical issues that arise Build and maintain relationships with key customer executives to augment account teams with defining plans to drive more businessTo be our "Field CTO" for strategic customers' leadershipLead conversations about industry trends and changes to the security landscape Discuss competitive products in the marketplace and positions ours as the best alternativeDeliver confidential product roadmaps Coach account teams on crisp and effective 'proof of concept' testing in strategic opportunitiesMaintain a general understanding of competitor selling strategies50% travel within the regionQualificationsYour Experience2+ years experience as a pre-sales System Engineer ManagerExperience as a Senior System Engineer or Consulting EngineeringExperience serving healthcare providers and a familiarity with healthcare-specific technologiesIndustry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer baseStrong communication (written and verbal) and presentation skillsQuota driven attitude focused on client's best solution by being a trusted advisorAdditional InformationThe TeamAs part of our Systems Engineering team, you'll support the sales team with technical expertise and guidance when establishing trust with key health systems. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve complex cyberthreats.Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $218,600/yr to $300,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.