Customer Experience Manager Salary in Orlando, FL

Provide overall leadership to entire project teamManage and develop assigned staff toward maximum job performance and career potential.Build and maintain rapport with architects, subcontractors, and vendors.Understand and administer contract and subcontract agreements.Establish, communicate, and implement the Project ScheduleManage budget and financial reportingInterpret and analyze reports to ensure adherence to project budget.Manage the Quality Assurance/Quality Control program.Provide leadership in risk evaluation, contract negotiations, and fee and pricing decisionsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.6+ years' experience in Commercial Construction Project ManagementBachelor's Degree in Construction Management or related field strongly preferredOSHA certification preferredProficient in project management softwareEffective communication skills, both written and verbal

Customer Account Manager - DisneyOrlando, FL, USA Req #30558Friday, March 29, 2024Who We Are: Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance. What We Offer: Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes: Total Wellness Programs including health, dental and vision plans 401K program with healthy company match Supplemental Life Insurance Three weeks of vacation pay, and 11 company paid holidays* Tuition reimbursement Employee Assistance Programs (EAP) Competitive compensation C oke Florida is looking for a Customer Account Manager (CAM) based out of our Orlando area facility working with Disney. What You Will Do: As a Coke Florida Customer Account Manager, you will be responsible for identifying and maximizing opportunities with customers. The CAM develops and successfully sells customer business plans and promotional plans that align with and support the customer's and the Coca-Cola Beverages Florida system's business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and by building enduring relationships penetrating multiple levels within the customer's organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Coca Cola Beverages Florida's culture. Roles and Responsibilities: Develop a customized yearly business plan addressing the critical needs of the customer while delivering Coca-Cola Beverages Florida system budgeted profit and volume Develop collaboratively with customers and/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and the Coca-Cola Beverages Florida system Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan Sell-in and implement local, regional or national marketing strategies Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments and establishing goals against assigned metrics Work with Category Management to gain key market and customer insights and turn insights into specific actions that will positively influence the customer's buying patters Negotiate contracts for new business and renegotiate contracts for existing business Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues For this role, you will need: Bachelor's degree 5+ years in consumer goods industry Previous experience managing multiple key accounts Experience working with Nielsen and other syndicated data Experience in developing successful annual business plans and price/package for retail customers Change agent who thrives in a fast pace, ever changing environment Strategic Selling, Conceptual Selling, Account Management Consumer goods and Beverage Industry knowledge Customer focused Bilingual preferred Experience influencing effective negotiation and selling with retailers Additional qualifications that will make you successful in this role: Strong communication skills (Listening, Speaking, Writing, Inquiring) Previous experience within category management is highly desired Strong negotiation, collaboration, and analytical skills Food Service on Premise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Other details Job Family Commercial Leadership Job Function Customer Management Pay Type Salary Apply NowinitStaticMap(true); Coke Florida is looking for a Customer Account Manager (CAM) based out of our Orlando area facility working with Disney. What You Will Do: As a Coke Florida Customer Account Manager, you will be responsible foridentifying and maximizing opportunities with customers. The CAM develops and successfully sells customer business plans and promotional plans that align with and support the customer's and the Coca-Cola Beverages Florida system's business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and by building enduring relationships penetrating multiple levels within the customer's organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Coca Cola Beverages Florida's culture. Roles and Responsibilities: Develop a customized yearly business plan addressing the critical needs of the customer while delivering Coca-Cola Beverages Florida system budgeted profit and volume Develop collaboratively withcustomersand/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and the Coca-Cola Beverages Florida system Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan Sell-in and implement local, regional or national marketing strategies Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments and establishing goals against assigned metrics Work with Category Management to gain key market and customer insightsand turn insights into specific actions that will positively influence the customer's buying patters Negotiate contracts for new business and renegotiate contracts for existing business Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues For this role, you will need: Bachelor's degree 5+years in consumer goods industry Previous experience managing multiple key accounts Experience working with Nielsen and other syndicated data Experience in developing successful annual business plans and price/package for retail customers Change agent who thrives in a fast pace, ever changing environment Strategic Selling, Conceptual Selling, Account Management Consumer goods and Beverage Industry knowledge Customer focused Bilingual preferred Experience influencing effective negotiation and selling withretailers Additional qualifications that will make you successful in this role: Strong communication skills (Listening, Speaking, Writing, Inquiring) Previous experience within category management is highly desired Strong negotiation, collaboration, and analytical skills Food ServiceonPremise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred Orlando, FL, USA

Are you a Relationship Builder, Service Oriented, Driven? Then guess what….. We are looking for you!!! We are looking for you to help us deliver exceptional experiences as a Sales Manager with TTEC in Orlando, Florida. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we’re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we’re not one for keeping the status quo. But just because we’re busy, it doesn’t mean we don’t know how to have fun. We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements. We’re also big on taking time out for professional development and giving back. So, if you’re looking for a work-life full of purpose, passion and career potential, keep reading… As a TTEC Customer Experience Champion, You’ll Enjoy: - Regular schedule Monday to Friday, no weekends shifts - Career-growth and lots of learning opportunities for aspiring minds - Fun, talented and witty teammates - Business casual dress code - Knowledgeable, encouraging, and present leadership - Family-friendly environment - Free-spirited, theme-based employee events - Diverse and community-minded organization - And yes…all the competitive pay including commission, performance incentives, and benefits you’d expect What You’ll be Doing: Manager II As a Sales manager you will lead a sales team by providing guidance, training, mentorship, set sales quotas and goals, creative strategies, analyzing data, and team building activities. As a Sales Manager you will be responsible for the following: Team’s performance, development, mentoring, and coaching to meet and continuously improve both TTEC and client metrics. Focusing on team performance by providing motivation and support that will bring success in attaining targets and goals. Being accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, empower, monitoring calls, team meetings, and one-on-ones. You must be visible on the floor and available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Lead staff in accordance with policies and procedures of TTEC. Supporting the client by meeting /exceed client expectations ensuring billable hours are on track and teams’ attainment of hitting goals. May have additional project and/or initiative work benefiting the entire site. Key Performance Objectives 1. Achieve 100% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm) 2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, available for team’s questions, issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building) 3. Improve the key success metrics associated with quality and goals. 4. Deliver excellent customer service and communication. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus) 5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Tracks TTEC University completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to Manager Is, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability) 6. Ensure team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail) Basic Qualifications Strong understanding of TTEC’s business, core values, and goalsStrong verbal and written communication skillsAbility to lead and partner successfully with staff and chain of commandProficient English, both written and verbalGreat interpersonal skills Open, honest, and empathetic manner when dealing with peopleStrong attention to detail and desire to follow proceduresHigh customer service orientationWorking knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quicklyHigh level of integrity, honesty, and judgmentAbility to manage multiple, complex, on-going tasks and projects Preferred Qualifications Knowledge of call center businessStrong coaching skillsData analysis and reportingAction planningApply Today: 1. Click on the Apply Now button. 2. You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. 3. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you’re a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in retail, restaurant or hospitality, we believe you have the skills it takes to join our team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

DESCRIPTIONOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.We are open to hiring candidates to work out of one of the following locations:Orlando, FL, USABASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) * Excellent customer service, communication, and interpersonal skills * A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

DESCRIPTIONThis role can be based in any location that is within driving distance of a Customer Experience Operations (CXO) facility or Amazon Corporate building.As the first ever customer facing services program within Amazon, CXO is a growing business unit that provides attended pickup and returns solutions across the US. The CXO portfolio of locations includes but is not limited to spaces inside Whole Foods Markets, stores in select higher education campuses, and retail locations around major metro areas. CXO operates over 300 assisted pickup and returns locations in the United States and has extensive expansion plans for 2023 and beyond. The Operations Support Specialist role is focused on providing our field leaders with new and incredibly fast resolution speeds for scheduling issues. This role will play a critical role in reacting to same-day scheduling issues that create potential for operational closures that can impact customer experience. Our team is focused on streamlining and centralizing repetitive tasks that our field leaders action upon and this role will be a key cog in our commitment to removing such tasks.Key job responsibilitiesA successful Operations Support Specialist will be able to adjust to the following job description and requirements but not limited to the following tasks:- Demonstrate the ability to work independently without continued guidance- Respond to escalations within a timely manner and demonstrate a sense or urgency during tight timelines- Demonstrate knowledge and use of departmental resources, policies and procedures.- Demonstrate clear written and oral communication to teammates, manager, and field operators (customer)- Demonstrate the ability to recognize work related tasks with the greatest importance and prioritize tasks accordingly- Demonstrate the ability to use multiple computer websites/programs to deep dive issues (i.e. scheduling website, slack, excel)- Proactively communicate system and process issues to management- Fulfill all required job functions as detailed belowA day in the lifeRoles within the team will vary and may include some or all duties below.1. Monitor Communication tools for potential scheduling escalations (i.e Slack/Sim)2. Investigate scheduling escalations utilizing a set of process paths to determine which steps (if any) must be taken3. Process paths can include sending communications to employees, posting new shifts, communicating with field managers, etc.4. Provide communications to associates regarding how/when to operate tools5. Follow up on pending and outstanding issues6. Provide teammates with a detail of what outstanding issues still require support7. All other duties as assigned About the teamCXO LTS Team: Our mission is to provide unparalleled support to the field team through our labor, tech-support, and standardization services. We strive to offer all-inclusive solutions, including program development and real time assistance. Our Northstar is ensuring our field leaders can get back the bandwidth to focus on the basics of developing their people and ensuring their sites offer exceptional customer service. Our commitment to this goal drives us to ask the important question of “what’s not working” or “what can work better” and provide the best possible centralized, streamlined, or automated solution.We are open to hiring candidates to work out of one of the following locations:Atlanta, GA, USA | Boston, MA, USA | Los Angeles, CA, USA | New York City, NY, USA | Orlando, FL, USA | Philadelphia, PA, USA | Portland, OR, USA | San Francisco, CA, USA | Seattle, WA, USA | Washington, DC, USABASIC QUALIFICATIONS- High School/GED Degree or above- Proficient user of Microsoft Excel/Word/Outlook- Prior experience with communication tools such as Slack- Prior experience in a fast paced work environment where high performance is expected on short deadlines- Prior experience communicating (verbal and written) with teammates- Prior experience with managing timelinesPREFERRED QUALIFICATIONS- A completed Bachelor’s Degree from an accredited university- 2+ years of leadership experience- 1+ years of prior technical/customer support experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $73,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Guest Experience Manager(Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we're here to celebrate your growth. We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve. Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic. Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role: Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.Job SummaryPerforms inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.Duties And ResponsibilitiesPerforms Post Closing Customer Visits (PCCVs) and any other inspection as per departmental and Company standards. May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required.RequirementsMinimum Education/Experience:High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.SkillsComputerWritten & VerbalCustomer ServiceCompetenciesCustomer FocusApproachabilityListeningTime ManagementComposureConflict ManagementPerseveranceProblem SolvingWork ConditionsSome exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.BenefitsM/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.#IND123

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!The Customer Data Platform (CDP) Manager will drive SCI's vision and implementation of a CDP. They will manage the roadmap and discovery for a groundbreaking product that will span multiple customer touchpoints and customer segments, coordinating efforts between IT partners, marketing technology leaders, Digital products, and stakeholders across the company. Marketing analytics and CDP at SCI are poised to make a significant impact on the consumer experience around death care as we are preparing to deploy personalization and data at a scale never before seen in the industry. This position will play a vital role in creating enhanced, personal, and exceptional experiences for families across North America by developing a deep understanding of business processes across Sales, Marketing, and Operations to enable data-driven targeting, reporting, and automation via the CDP. This role will influence sales results by enabling Marketing leadership to analyze and deploy personalization in an omni-channel environment.JOB RESPONSIBILITIESServe as a subject matter expert on the CDP, including teaching, training and documenting platform features and usability as well as remaining apprised of CDP trends and developmentsDrive growth and impact of the CDP with a focus on generating both financial return on technology investments and improvements to customer satisfactionMaintain internal stakeholder relationships, and serve as the primary day-to-day contact with CDP vendor and marketing teams. Work cross-functionally to continuously expand usage and engagement so that SCI leverage the CDP to its highest potentialCoordinate and oversee the process of implementing the CDP platformOversee CDP Data Science teamDevelop a backlog of CDP enhancements and manage prioritization with the CDP vendor and internal stakeholdersManage program accessibility, settings, internal user support, and training to drive utilizationDevelop and maintain governance procedures to support users and consumer experiencesEvaluate changing organization capabilities and tools to identify new ways for the CDP to provide richer analyses or empower greater customer engagementEnable Marketing analytics implementation and operationsOversee customer acquisition and engagement campaign ideation, development, and executionThis is not intended to be an all-inclusive list of the essential functions or duties related to this jobMinimum Requirements Education Bachelor's degree in Marketing, Computer Science, Statistics, Mathematics, Economics or a related disciplineExperienceA minimum of 3 years in sales & marketing or Digital technologies, IT, or equivalent experience in a related field.Knowledge, Skills and AbilitiesResults-oriented collaborative team player with a keen ability to demystify data and streamline processes.Experience coordinating technical product design and internal user management involving customer-facing applicationsExpert user of CDP platforms (Treasure Data Preferred)Salesforce CRM experience a plusExperience developing integration technologies within data platforms to support customer experience strategies and solutionsData visualization experience in tools such as PowerBI or TableauUnderstanding of identity resolution strategies and solutionsExperience with both API and batch integration approachesAwareness of agile development and support methodologiesExperience organizing and facilitating discovery and business requirement captureStrong cross-functional collaboration experience with the ability to manage conflicting priorities across partnersWorking knowledge of data pipelines, data warehousing, and data lake principlesProficiency in SQL/Query languagesAbility to manage multiple projectsHigh attention to detailWork Conditions Work EnvironmentWork indoors during all seasons and weather conditionsLimited amount of travel to the corporate offices required if working remotelyStandard business dress is required. Work PosturesSitting continuously for many hours per day, up to 6 hours per dayPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking a number of evenings every month, beyond "standard" hours

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. $500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible. As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. What your day-to-day will look like: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you’ll need to excel: At a minimum, you’ll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .