Division Director Salary in New Hampshire, USA

Roanoke CollegeVice President for Student SuccessRoanoke College is a nationally ranked residential liberal arts college in Salem, Virginia. The Roanoke College experience is enhanced by its setting on a breathtakingly beautiful campus only minutes away from the scenic Blue Ridge Mountains and the city of Roanoke. The college celebrates a welcoming environment that has served the local region and beyond for nearly 200 years. Roanoke College is a place where every student who works hard has the opportunity to succeed. At Roanoke, students find a community that champions potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving them the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society's most pressing needs. Roanoke College is building momentum, adding new undergraduate and graduate programs, always enhancing the student experience, and continuing its success with NCAA Division III athletics.The PositionReporting to the president and serving as a member of the president's cabinet, the vice president for student success and the Roanoke experience (VPSS) champions a "student-ready, student-first" culture at Roanoke College, providing vision and strategic leadership for a comprehensive, integrated, and inclusive student-success ecosystem. The VPSS will join an eager, innovative, and collaborative leadership team to chart a dynamic future for Roanoke College. This includes fostering partnerships across campus to design experiences, environments, and support services that foster holistic learning and development, well-being, belonging, and success across the arc of the student experience. The VPSS will work especially closely with faculty in the design of the Roanoke experience, supporting the foundational role they play in students' lives, learning, and success at the college. The VPSS will also lead a recently created division designed to bring together student-supporting units from across campus to create synergy, collaboration, and innovation around student success; develop cross-functional competency; and build logical succession pathways for department leaders. Functions within the division include new-student and transition programs; academic support services (accessibility services, tutoring, and academic coaching); identity-based programming and support; advocacy, student conduct, and crisis management; residence life and housing; health and well-being; campus activities, student organizations, and leadership development; campus safety; civic engagement; spiritual life; and purpose, life, and career exploration. The VPSS will serve as a pivotal institutional change agent and strategic partner for other senior leaders to develop transformative learning experiences that meet the needs of today's and tomorrow's students and increase engagement, retention, and graduation rates among all students The VPSS will be expected to work across divisions and reporting lines to ensure that every decision and action align with our commitment to enhancing the student experience and academic excellence.QualificationsA master's degree in a relevant field and significant experience in higher education administration, including student affairs/student success units, are required. A doctorate is preferred. The ideal candidate will possess significant experience fostering learning and success among special student populations, including student-athletes and first-generation, transfer, international, underserved, and underrepresented students; expertise leveraging technology solutions, data, and metrics to inform strategies around student success, coordinated care, and engagement; and an entrepreneurial spirit, a disposition toward creative problem-solving, a willingness to take measured risks, and an abiding love for students and their learning.Application ProcessReview of applications will begin May 8, 2024, and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at https://spelmanandjohnson.com/search-open-positions/. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email [email protected] is commensurate with experience. The Commonwealth of Virginia does not require public salary disclosure. For more information, please contact Spelman Johnson.Visit the Roanoke College website at http://www.roanoke.eduRoanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.Roanoke College values diversity in its community.Any form of discrimination, lack of respect, or act of intolerance against any person or organization based on race, religion, ethnic background, gender, gender orientation, or disability is in contradiction with college principles and unacceptable. Roanoke College does not discriminate against students, employees, or applicants on the basis of race, color, gender, creed, religion, age, sexual orientation, marital status, national or ethnic origin, disability, or veteran status.Copyright ©2022 Jobelephant.com Inc. 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Associate Director, AP Permissions & LicensingCollege Board - AP&ILocation: NYO or Remote, must work full time from the United States of AmericaType: This is a Full-time position requiring work hours in Eastern time zoneAbout the TeamAP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. The AP program is continuing to rapidly expand its development of instructional and assessment products under the leadership of the growing Assessment Production team. The team currently consists of 13 talented and collaborative professionals with expertise in a variety of domains and will continue to expand over the next year.To support the continued production of high-quality teacher- and student-facing materials, the AP Program is looking fill the role of Associate Director, AP Permissions.About the OpportunityThe Associate Director, AP Permissions & Licensingwill secure third-party copyright permissions primarily for all AP assessment products across all courses, as well as other curricular products in the AP division. This position will work closely with AP Permissions staff, content teams, and project managers managing each course's assessment production efforts to build and execute a copyright plan that balances the needs and priorities of various stakeholders.As Associate Director, AP Permissions & Licensing, you are an integral member of the cross-functional team building and delivering AP Exams. You are a collaborative, insightful, and highly-motivated professional, with a keen eye for detail and a passion for educational opportunity. You are not shy about researching texts and images, contacting rightsholders, and working with external vendors.In this role, you will:Report to the Director, AP Permissions & Licensing.Research and clear permissions for AP Assessments (50%)Review stakeholder requests for use of third-party content and make determinations about permissions, fair use, and public domainFacilitate permissions requests with rightsholders when needed; ensure that we are seeking the appropriate rights needed; handle all correspondence with rightsholders from request through contract signature and paymentAdhere to agreed-upon schedules to ensure that permissions deadlines are met; propose alternative pathways and solutions when permissions are not able to be securedSupport communications for AP Permissions & Licensing (40%)Partner with AP content teams and course project managers to ensure copyright tracking for all current projects is up-to-date and provides all needed information such as credit linesLiaise with Assessment Production project managers to ensure that permissions requests are submitted with proper timing in the process and documentationReport on progress, at regular intervals, in writing and via scheduled meetings; ensure that all team members are aware of potential risks and propose alternative solutionsMake informed, independent judgment calls on permissions and content issues; escalate issues and steer to higher-level resolution when neededReceive reports on AP content posted online without permission, handle removals, and maintain correspondence in Copyright Violations email inboxProcess Development and Improvement (10%)Collaborate with peers within and outside the broader AP Assessment Production team to document and iterate on current permissions management practicesShare recommendations for process and tool improvements on an ongoing basisAbout YouYou Have:Bachelor's degree (required)Experience with copyright permissions and / or licensing required.Understanding of copyright including public domain and fair use, and the process of requesting permission from rightsholders.A detail-driven, process-oriented mindsetExpertise in Smartsheet , MS Excel and item bank management.Ability to process and distill large volumes of data and draw insightful conclusions to drive decision-makingExcellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationWillingness and ability to travel domestically 1-2 times per quarterAre eligible to work in the USA for any employerAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $40,000 to $80,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1

Vice President, AP Instructional DesignAdvanced Placement & InstructionRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time positionAbout the TeamThe College Board's Advanced Placement and Instruction division (260 staff) develops and administers coursework taken by more than 3 million students worldwide each school year, and the related subject-matter exams utilized by more than 4,000 colleges and universities for course placement and awarding of college credit. These include credit and placement examination programs like CLEP and ACCUplacer; Advanced Placement (AP) and Pre-AP courses in 40+ disciplines; and associated teacher professional learning programs. The Advanced Placement Program is the largest offering in the division's portfolio, and currently has five departments: Curriculum and Assessment, which develops the course frameworks, designs the exams, and guides the grading and scoring process; Delivery, which manages the annual cycle of transactions with schools - from student registration to exam administration, scoring, and score reporting; Access, which focuses on expanding availability of AP and Pre-AP courses, participation among traditionally underserved students, and supporting teachers; Strategy, which measures and evaluates the program's components and leads the development and implementation of strategic initiatives; and Digital, which leads product development of the Bluebook digital assessment platform, manages the implementation of digital testing for AP Exams, and provides instructional resources via AP Classroom.This Vice President will establish vision and strategy for the instructional design of AP courses, with a focus on relevance and student engagement while maintaining alignment with standards for college credit. To this end, the Vice President will develop and lead a new department within the AP Program, the Instructional Design department.About the OpportunityThe AP Instructional Design department will lead the researching, prototyping, and developing of instructional and design requirements for new AP courses and for revisions to expand reach and relevance. This includes analyzing and identifying options for course content, the role of projects and project-based learning in the course or exam, requirements from colleges and state standards, and features that will enhance career readiness and active learning. To do this you will develop and lead approaches such as, but not limited to, the following:Generate clear and nuanced options for new content by casting a wide net to surface competing priorities and opportunities; drawing upon relevant research and cognitive science; identifying and evaluating trade-offs between competing priorities; and applying deep personal expertise in curriculum design and instruction.Envision and build new instructional models that make AP more relevant and engaging to broader groups of students and makes good instruction easier for teachers.Develop and refine instructional components for new content and build a team able to do this well, ensuring exemplary design that can be applied at scale.Run the governance processes (including managing a Project Management Office) to develop and launch new content across AP divisions. Your Instructional Design department will enact these responsibilities across four design phases:Analysis phase. Your Instructional Design department will partner with the Strategy department and the College Board's Learning & Assessment division to conduct curricular and field research. You will generate options and identify trade-offs in various curricular and assessment choices we could make for content, instruction or teacher training and support.Prototyping and testing phase. The Instructional Design department along with the Strategy department and the Learning Engineering department will develop prototypes based on the success of the research phase to inform requirements for the new content and lead the decision-making process on whether to move forward to content development.Planning and project management phase. The Instructional Design department's Project Management Office (PMO) will partner with the Curriculum and Assessment, Delivery and Access departments to build a high-level, integrated launch plan and will then manage the project plan across departments to ensure the successful launch of new content.Content review phase. Your department will partner with Curriculum and Assessment to review the content created by content experts and confirm alignment with the requirements. Additionally, in partnership with both Curriculum and Assessment and Access Departments, you will approve any refinements or changes to the requirements and jointly approve content for launch.Specific Responsibilities include:(While the role will evolve to reflect the vision and strategy of this Vice President, a possible breakdown of responsibilities is provided here.)Curricular Research and Analysis (20%)Guide the work of curriculum analysts in evaluating higher education content scope and standards, secondary education state standards, and other considerations essential to defining options for AP course curricula and assessments.Develop a summary of the leading options for the new content, delineating which objectives each option best serves.This work will be done for all new AP courses, for major redesigns focused on expanding the reach and relevance of the course, and as requested by the AP Curriculum and Assessment department, for AP subjects with specific needs for such analysis. Prototyping, Testing, and Developing Requirements for New Content (20%)Develop prototypes of various components of a new AP course or a new AP resource for educators. These components could include a project; a sample course topic; a roster of course skills; a pedagogical / instructional approach for one segment of the course; an approach to integrating an industry-recognized credential; or an approach to AP teacher training.Test prototypes and secure feedback partnering with the Strategy department and the Learning Engineering department in the College Board Learning and Assessment division.Develop a set of high-level specifications or requirements for the new content and facilitate approval of those requirements from the other AP departments that will receive and act on those requirements to develop, launch, and manage the ongoing delivery of the new content.Guide the AP Leadership Team and the College Board's Office of the CEO through a process to reach a decision on whether to green light the new content for full development and launch in partnership with the Strategy Department.Planning and Project Managing the Launch of New Content (20%)Guide a Project Management Office through the process of collaborating across all AP departments to develop a high-level project plan for the development and launch of new content or instructional approaches.Establish and manage project governance for development and launch of new coursework, ensuring appropriate visibility and collaboration and readiness across all teams, inside and outside of AP, on whom the launch will be dependent.Reviewing and Approving New Content (10%)Review new content and confirm fulfillment of the content requirements, or to align on needed revisions to those requirements that become clear during the development or piloting processes, in partnership with the Curriculum and Assessment and Access departments.Leadership, Team Management, Public Representation, and Field Work (30%)Effectively manage a high-performing, remote team of 10 curricular researchers, instructional designers, and project managers, ~5 of whom are direct reports, to enable growth and success in accomplishing annual goals.Provide the leadership necessary to deliver results across the team, including modeling and exemplifying the essentiality and value of collaboration across College Board teams and divisions.Build and drive a performance-based culture and actions to support an inclusive and engaged team.Establish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data.Represent the AP Program in presentations to teachers, professors, administrators, and policymakers, particularly at conferences and events where the focus is on curriculum and instruction.Partner with the Access department and State and District Partnerships colleagues to observe classrooms testing and implementing new content.About YouYou will be someone who relishes the opportunity both to 1) work at the macro-level in developing an overall vision and strategy for how the College Board should develop new AP courses and revise existing AP courses in ways that support teachers and students in focusing on what matters most in a particular discipline, and 2) adapt such vision and strategy in a flexible and creative way to the details and nuances of specific disciplines and subject matter. You will be able to work across a wide range of disciplines - the arts, humanities, mathematics, sciences, and world languages - to help your team craft detailed specifications that will enable content experts to design and develop relevant, engaging, college-level content for AP teachers and students efficiently and effectively. You will also be a stickler for detail and precision, with a focus on paring and shaping what will most enable a broad range of teachers and students to succeed in challenging coursework. You will be able to make tough decisions to remove content that is cherished by some, as you seek to remove from AP courses any valid perceptions of "mile-wide, inch-deep" while preserving alignment with colleges' requirements for credit and placement.You will value deeply the input and expertise of the other AP departments and will collaborate with them to achieve these shared requirements for AP content and support their implementation. You have:15+ years of directly related experience in teaching and learning, and 5+ years in a leadership position directly supervising cross-disciplinary instructional design and academic leadership.Deep understanding of instructional design across disciplines, and relevant research on relationships between instructional design and student outcomes.A near-obsessive attention to detail in content, recognizing the impact of specific words and phrases on what and how we signal our instructional priorities and values.Creativity in finding information and in developing answers to questions about what is and should be taught and learned in college-level instruction in a broad array of disciplines.An openness to feedback from peers, staff, and senior management; you are curious rather than defensive, eager to understand others' perspectives.A proven track record of developing, coaching, training, and retaining top talent with high levels of engagement.The ability to empower others and effectively delegate work with accountability.Excellent communication, negotiation, and interpersonal skills.Ability to thrive in a fast-paced, high-stakes, and dynamic environment and lead through change.Exceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the future.Experience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholders.The ability to communicate effectively with subject-matter experts across disciplines.Experience leading high-visibility projects from start to finish with measurable results.Fluency with data and confidence in making data-driven decisions.A passion for education and the impact that educators have on students.The ability to travel, at least once a month.Eligible to work in the United States of America.About Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks.This is approximately an 8- to 10-week process.About Our Benefits and CompensationThe College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining nonprofit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $184,000 to $270,000. The College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary. Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that the College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more.Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility.A job that matters, a team that cares, and a place to learn, innovate and thrive.You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-Remote#LI-CW1

College Board - College Readiness Assessments / Institutional Assessment Management100% Remote (anticipated travel of 2-3 times/month)About the TeamThe College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9). The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, career, and college. We are committed to working with states, districts, schools, and community organizations to bring the opportunities that the SAT Suite provides to all students. As of Spring 2024, our assessments are now fully digital.Within CRA, the Institutional Assessment Management team is focused on day-to-day programmatic ownership of our in-school model that offers the full SAT Suite to students during the school day. Through deep understanding of the market dynamics of our States, Districts, and Schools, our seven-person team drives the use of the SAT Suite as a large-scale assessment at the state and district level. About the OpportunityAs Director, Institutional Assessment Management, you will play a critical role in the continued evolution of the digital SAT Suite. You will manage the day-to-day institutional purchasing policies and processes, business proposal development, and product functionality to support the use of the SAT Suite as a large-scale assessment at the state and district level. You are self-motivated and will use your proven ability to execute and move projects forward as you develop, influence, and implement strategies to secure new business and retain current customers. You will work closely with other College Board divisions like State and District Partnerships, Operations, Technology, Communications, Assessment Design and Development, Psychometrics, Research, and Legal.In this role, you will:Client Engagement and Business Development (65%)Build and maintain deep relationships with the largest state/district customers of the SAT SuiteSupport implementation of institutional purchasing models, policies, and processesSupport and implement a plan to ensure K-12 stakeholders are provided with information, communications, resources, and training to support their use of the SAT Suite of Assessments in collaboration with other teamsSupport and craft business proposals for competitive RFPs and RFIsInternal Collaboration and Product Development (35%)Develop and demonstrate a deep, thorough knowledge of College Board's SAT Suite of Assessments including program features, policies, platforms, systems, and dataProvide market intelligence to support general product development, roadmap prioritization, and administration policiesOrganize and facilitate cross-divisional meetings with key stakeholders to prioritize and manage the delivery of psychometric and assessment design related resources and reportsMaintain a deep level of knowledge related to education policy at the federal and state levels, with an emphasis on assessment, accountability, privacy, and fundingAbout YouYou have:7+ years of relevant and progressive experience in education or a related fieldDirect experience in strategic client engagement, product management, consultative sales and/or federal/state accountability ideally focused on products within the K-12 education spaceDeep knowledge of assessments; experience with College Board SAT Suite preferredDemonstrated experience collaborating in a cross-functional environment, managing expectations with internal and external stakeholdersPassion for education and deep commitment to the College Board's mission of promoting educational equity, access, and excellence for all studentsDemonstrated ability to build deep and meaningful relationships that influence others to action Strong organization and prioritization skills and the proven ability to move forward multiple time-sensitive projects in concert, both independently and as a member of the teamAdept problem-solving skills, including using data to inform decisions and actionsAbility to travel 2-3 times a month to external client sites and College Board officesBachelor's degree requiredAuthorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-MS1#LI-REMOTE

Director, K-12, Strategic Account Manager , NortheastCollege Board - State & District PartnershipsLocation: Remote (preferred based in states PA & NY)About the TeamThe Northeast K-12 team at College Board is a dynamic, high-energy team focused on expanding opportunity for students by partnering with educators in high schools, school districts, and state departments of education. We sit within State & District Partnerships (100+ staff), a highly engaged group that works to provide opportunities to students through promoting the use of College Board programs and services including assessments (SAT, PSAT, & AP), BigFuture and College Board Search.About the OpportunityAs a Director of K-12, you are directly responsible for managing relationships with key stakeholders at schools, districts, states, and/or associations within an assigned territory. Your ability to build deep and meaningful relationships within this community plays a critical role in the region's and the division's ability to meet goals related to expanding access to College Board programs. When K-12 leaders in your territory have the information they need to select and implement College Board programs that will best serve their students, it's because of your expertise, clear communication, ability to analyze and distill data, and skill to build strategic partnership plans that advance student success.In this role, you will:Develop Strategy and Approach to Partnerships with Districts and/or States (50%)Proactively apply understanding of full K-12 educational landscape in your assigned territory to develop & execute a state or district strategy plan in consultation with the Regional Vice President, K-12 Executive Director, Senior Director, and other departments, as necessary. This may include serving as a state lead in 1 or more complex or priority states. Consistently build and maintain account management planning processes and business review with each assigned accountDeeply understand state- and district-specific opportunities and problems to provide data-driven, personalized solutions that meet state and district needs, with the goal of maintaining and growing business across your assigned territoryIndependently analyze and identify trends using College Board data sources in an assigned territory to develop recommendations for strategy that align to the larger state and regional goalsIndependently develop & execute account and state (where applicable) strategies balancing a growth orientation with a focus on service-model implementation, and guiding/directing peer or junior colleagues where appropriateWork in partnership with regional staff members on strategies for increasing volumes, driving growth and ensuring the appropriate training and/or implementation plans are executed onSet and track progress towards meeting ambitious goals that expand post-secondary opportunities for studentsDevelop and deliver a secure sales pipeline by using data strategically to align College Board programs/services with state/district partner prioritiesPlan & conduct in-depth, sometimes customized, workshops and professional development programs for K-12 constituent groupsManage implementation of state contracts and service/support models when applicableManage Complex External Relationships and Internal Relationships (30%)Build and maintain strong relationships with appropriate contacts/decision-makers at external organizations, superintendents, and key state agency or district staff in large and complex districts and/or states to drive yield and adoption across states and influential districts.Partner with colleagues both within region and across SDP to strengthen collective work (e.g., identify interdependencies and strategic opportunities)Based on your portfolio, provide coaching and support to junior staff members on account strategyExecute Internal Processes & Manage Regional Projects (20%)Utilize Salesforce CRM for account management, to monitor progress toward goals, to manage state/district account plans, and for proactive opportunity and task managementLead or manage divisional or regional projects assigned by leadershipAbout YouYou have:At least 8 years of relevant and progressive experience in education or a related field; direct experience in assessment, curriculum, or student achievement initiatives strongly preferredA passion for education and deep commitment to the College Board's mission of promoting educational equity, access, and excellence for students of all backgroundsAchievement orientation, with evidence of setting and attaining goalsA demonstrated ability to build deep and meaningful relationships, to influence others to action, and to effectively handle multiple situations simultaneouslyExcellent verbal and written communication skills, including developing and leading presentations, and ability to analyze and succinctly summarize key data points to present key findings to constituentsStrong organization and prioritization skills and the proven ability to move forward multiple time-sensitive projects in concert, both independently and as a member of the teamStrong computer literacy, including Microsoft applicationsA willingness & ability to travel extensively, at least 40% but may vary based on territory assignmentA valid driver's license and willingness to driveA Bachelor's degreeExperience using customer relationship management system like Salesforce (preferred)Benefits and CompensationThe hiring range for a new employee in this position is $80000 to $130000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

Senior Director, AP Course Product ManagerCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).Type:This is a full-time positionAbout the TeamAP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. The AP program is rapidly expanding its development of instructional and assessment products with the launch of new AP courses and revision of current AP courses. To support the high-quality production of teacher- and student-facing materials for the STEM AP courses, the AP Program is looking to fill the role of Senior Director, AP Course Product Manager.About the OpportunityThe Senior Director, AP Course Product Manager will lead end-to-end product development of assessment course supports for courses undergoing course revision, course update, or new course launch partnering with other AP Program teams. These supports include the development and build of formative assessment items, practice exams and student practice in alignment with the course framework. In addition to leading the development of assessment course supports, the Sr. Director, AP Course Product Manager will also develop the processes needed to oversee the course supports developed for course revisions, monitoring and triaging roadblocks that could impact the schedule or scope for a successful launch.The Senior Director should have product management experience, including digital resource development, to help across all STEM courses as they undergo updates under our course and exam development roadmap. This position will partner closely with most AP Program units, particularly Curriculum and Assessment, AP Classroom, and Access.In this role, you will:Course Product Development (50%)Serve as the primary steward of the suite of assessment supports required for the launch or revision of any STEM AP course. The suite of supports will be built in collaboration with members of the Curriculum and Assessment and Access teams and includes AP Daily instructional videos, formative assessments, student practice and other assessment supplements to the Course and Exam Description.Partner with the AP Classroom development team to build course support products in alignment with the digital requirements of the platform.Facilitate the development of, review of, and finalization of all course support materials created in collaboration with the content experts on the Curriculum and Assessment and Access teams.Collect and distill feedback from external stakeholders (teachers, students, higher education) who pilot or will help develop early versions of course resources to help establish requirements.Provide in-depth reviews of content provided by external creators, suggesting applicable improvements related to content clarity and appropriateness for the intended audience.Design and develop ancillary assessment supports, such as AP Student Practice, as needed and scoped to support a particular AP course in collaboration with the Access team.Guide recommendations for operational improvements to AP course support offerings, including partnerships and student and teacher resources that will optimize successful teaching and learning.Product Management (30%)Oversee end-to-end implementation of requirements, development milestones, and training for subject matter experts related to the development of assessment products and publications.Provide course product subject matter expertise for use in professional learning and teacher communication efforts in the AP division.Project Management (20%)Develop the processes and project management tools needed to oversee the course supports developed in alignment with the revision of an existing AP course, coordinating collaboration with multiple partners on other AP Program teams.Share recommendations for process and tool improvements on an ongoing basisAbout YouYou have:7+ years of relevant experience, such as (but not limited to) working as a product manager, content publisher, or high school teacherExperience in the design and implementation of instruction and/or assessment products as well as experience with instructional design and content development requirementsProven ability to manage and/or launch new projectsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentStrong organizational and time management skills with a process-oriented mindsetExcellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationBachelor's degree is required OR Master's Degree in teaching of a STEM discipline in the AP portfolio or a Master's Degree in instructional/assessment designWillingness to travel 3-4 times per yearYou must be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $120,000-180,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.#LI-REMOTE#LI-NM1

Assistant Director, AP Assessment Production ManagementCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).Type: This is a full-time positionAbout the TeamAP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. The AP program is continuing to rapidly expand its development of instructional and assessment products under the leadership of the growing Assessment Production team. The team currently consists of 24 talented and collaborative professionals with expertise in a variety of domains that are integral to the assessment production process and will continue to expand over the next year.To support the continued production of high-quality teacher- and student-facing materials, the AP Program is looking fill the role of Assistant Director, AP Assessment Production Management.About the OpportunityAs the Assistant Director, AP Assessment Production Management, you will have an eye for anticipating needs, proactively identifying and resolving logistical and administrative issues, initiating and improving processes related to contracting and disbursing payments, and managing team meetings and other special projects to maximize the team's effectiveness. Your bias for action, organizational skills, inquisitiveness, and collaborative spirit will allow you to flourish as a hands-on contributor in this capacity.In this role, you will primarily be responsible for:Contracts and Payment support (50%)Initiate, coordinate, and track execution of contracts for external contractors through a systematic processDesign, develop, and manage a recruitment and tracking log for the external contractors engaging in projects across various workstreams in the AP divisionInitiate, track, and execute accurate and timely payments for external contractorsProvide suggestions to enhance and improve existing contracts and payments processes, collaborating with colleagues who are responsible for contracting and payments for other functionsProduction Management support (30%) Assist with the coordination and certification of AP Exams, maintaining confidentiality and exercising superb judgment while handling secure test contentAggregate and share progress / status reporting on a variety of core initiatives for senior leadership and other stakeholdersSupport the team with special project related tasks as neededMeetings and Logistics support (20%)Manage the logistics for in-person and remote meetings for the broader Content Production and Product Management team, including booking space, accommodations, coordinating meals, and other activitiesEnsure communication of meeting details to team membersProvide support by answering any questions and mitigating issues related to meetingsAbout YouYou have:2-3 years of relevant experience in a fast-paced environment; education industry experience preferredStrong organization and prioritization skills and a proven ability to move forward multiple responsibilities in concert, both independently and as a member of a teamStrong attention to detail and impeccable follow-throughExcellent verbal and written communication skillsAdept problem-solving skills, including using data to inform decisions and actionsA passion for supporting educational and career opportunities for millions of studentsThe ability to travel at least 4-6 times per yearAuthorization to work in the U.S.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $48,000 to $80,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-MR1#LI-Remote

Senior Director, AP Course Product Manager- World LanguagesCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).Type:This is a full-time positionAbout the TeamAP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. The AP program is rapidly expanding its development of instructional and assessment products with the launch of new AP courses and revision of current AP courses. To support the high-quality production of teacher- and student-facing materials for the World Languages AP courses, the AP Program is looking to fill the role of Senior Director, AP Course Product Manager.About the OpportunityThe Senior Director, AP Course Product Manager will lead end-to-end product development of assessment course supports for courses undergoing course revision, course update, or new course launch partnering with other AP Program teams. These supports include the development and build of formative assessment items, practice exams and student practice in alignment with the course framework. In addition to leading the development of assessment course supports, the Sr. Director, AP Course Product Manager will also develop the processes needed to oversee the course supports developed for course revisions, monitoring and triaging roadblocks that could impact the schedule or scope for a successful launch.The Senior Director should have product management experience, including digital resource development, to help across all World Language courses as they undergo updates under our course and exam development roadmap. This position will partner closely with most AP Program units, particularly Curriculum and Assessment, AP Classroom, and Access.In this role, you will:Course Product Development (50%)Serve as the primary steward of the suite of assessment supports required for the launch or revision of any World Languages AP course. The suite of supports will be built in collaboration with members of the Curriculum and Assessment and Access teams and includes AP Daily instructional videos, formative assessments, student practice and other assessment supplements to the Course and Exam Description.Partner with the AP Classroom development team to build course support products in alignment with the digital requirements of the platform.Facilitate the development of, review of, and finalization of all course support materials created in collaboration with the content experts on the Curriculum and Assessment and Access teams.Collect and distill feedback from external stakeholders (teachers, students, higher education) who pilot or will help develop early versions of course resources to help establish requirements.Provide in-depth reviews of content provided by external creators, suggesting applicable improvements related to content clarity and appropriateness for the intended audience.Design and develop ancillary assessment supports, such as AP Student Practice, as needed and scoped to support a particular AP course in collaboration with the Access team.Guide recommendations for operational improvements to AP course support offerings, including partnerships and student and teacher resources that will optimize successful teaching and learning.Product Management (30%)Oversee end-to-end implementation of requirements, development milestones, and training for subject matter experts related to the development of assessment products and publications.Provide course product subject matter expertise for use in professional learning and teacher communication efforts in the AP division.Project Management (20%)Develop the processes and project management tools needed to oversee the course supports developed in alignment with the revision of an existing AP course, coordinating collaboration with multiple partners on other AP Program teams.Share recommendations for process and tool improvements on an ongoing basisAbout YouYou have:7+ years of relevant experience, such as (but not limited to) working as a product manager, content publisher, or high school teacherExperience in the design and implementation of instruction and/or assessment products as well as experience with instructional design and content development requirementsProven ability to manage and/or launch new projectsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentStrong organizational and time management skills with a process-oriented mindsetExcellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationBachelor's degree is required OR Master's Degree in teaching of a World Language discipline in the AP portfolio or a Master's Degree in instructional/assessment designWillingness to travel 3-4 times per yearYou must be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $120,000-180,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.#LI-NM1 #LI-Remote

Director, Product Development and EditorialCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)Type: This is a full-time positionAbout the TeamThe Advanced Placement Content and Assessment Publications team supports College Board in serving more than seven million students a year as they prepare for a successful transition to college through programs and services in college readiness and college success - specifically through the Advanced Placement (AP) Program. With more than 38 courses in a variety of subject areas, we are committed to promoting innovation, equity, and excellence for generations of students.The AP Content and Assessment Publications team develops a variety of publications from course descriptions to practice exams for teachers of the forty AP subject areas (comprising curricula in mathematics, arts, English, science, world languages, and social sciences) and resources related to the development of new AP courses. We are a close-knit, dedicated team with a track record of success in producing products and publications for a variety of audiences, including students, parents, educators, member organizations and staff.About the OpportunityAs the Director, Product Development and Editorial, you will guide the launch of new and revised AP courses by shaping and managing various products and publications (e.g., Course and Exam Descriptions, Lab Manuals, Practice Exams). You will guide the content creation conducted by other team members, vendors and/or consultants as needed. You are a driving force in the team's efforts to meet deadlines and refine processes. You will ensure that AP Program policies, processes, information, and resources are communicated clearly, accurately, and consistently.In this role, you will:Content Development and Management 50%:Manage and collaborate with Program Staff and Subject Matter Experts on the creation and development of new and revised curriculum and assessment products and publications for select AP classesImplement and adhere to processes and timetables, editorial guides, review and quality control protocols, and other standards needed to ensure uniform and high-quality product development and deliveryProvide guidance on design and formatting of publications as needed; previous experience using Adobe InDesign is strongly preferred.Develop standards and enforce consistency in instructional practice, structure, design and terminologyProject Management 50%:Work with other teams across the AP division in developing requirements and resources to ensure alignmentEnsure all products are fair, bias-free, and in alignment with AP Course and Exam Descriptions (CEDs) and other relevant documents and standardsAssist in a variety of program management tasks related to AP publications and communications, including tracking and monitoring program publication budgets; coordinating program components with other departments/divisions/consultants; preparing reports and recommending adjustments in policies and procedures, and supporting efforts to continuously improve communications planning, content development, and production and distribution processesAbout YouYou have:Minimum of four years effective and relevant work experience in publishing in an editorial or design capacityExperience in managing content across multiple channels (print and digital media) preferredExperience in the development of curricula or instructional materialsAbility to work independently and as part of a teamStrong organizational, time and task management skills and the ability to move forward multiple projects in concert while meeting timelines, both independently and as a member of the teamAdept problem-solving skills, including using data to inform decisions and actionsExcellent verbal and written communication skills, including facilitating meetings and presenting remotely and in-personBachelor's degree in Communications, Publishing, English or related fieldWillingness to travel 3-5 times per year or < 15% for in-person meetings/gatheringsAuthorized to work in the United States About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market. The hiring range for a new employee in this position is $80,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary. Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria. Your salary is only one part of all that College Board offers, including but not limited to: A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.#LI-REMOTE#LI-NM1

Assistant Director, Accommodations Customer CareCustomer EngagementLocation: Remote About the TeamThe Operations Division at College Board is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 55-person Customer Engagement department is a combination of teams that supports our key constituents: students, parents, educators, and our state partners that represent approximately 2 million contacts per year. This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.About the OpportunityAs the Services for Students with Disabilities (SSD) Customer Care Assistant Director, you will apply your superior case management skills and proactive outreach in support of a mission-critical operational function. You will be responsible for managing escalated cases, email responses, and certain SSD-specific procedures. You will ensure that these cases are resolved within the specified guidelines and policies of the SSD Program. You understand the importance of asking probing questions to pinpoint a customer's needs and for guiding customers to the policies and resources needed to resolve their questions and challenges. The SSD Customer Care team handles College Board's escalations for students with disabilities. This group of students, parents, and educators comprise a group that presents sensitive, nuanced, and complex issues for resolution. This team will deliver high quality customer service across all College Board programs. The SSD Customer Care Assistant Director temporarily reports to the Senior Director, Operational Effectiveness but will ultimately report directly to the Director, SSD Customer Care.In this role, you will:Provide Customer Service (50%)Become well-versed in College Board SSD policy and processes that impact accommodated students, parents, and educators and the operational procedures necessary to resolve customer escalations.Establish a strong relationship with SSD Program and SSD Experience.Communicate complex SSD Program policies effectively, via email response as well as in written case status format.Work within aggressive timelines and with extremely sensitive conversations regarding accommodations for students with disabilities.Apply strong decision-making skills on and strong judgment about how to address complex requests and to de-escalate difficult customer interactions.Handle high volume caseloads while ensuring that cases are accurately researched and closed out within established timelines.Learn multiple customer service and operational system applications required to manage escalated SSD customer service cases.Take a hands-on approach to determine root cause analysis of escalations.Provide support of other work across the organization as needed to support shared goals.Execute SSD Operational Processes & Recommend Process Improvements (35%)Manage cases and execute SSD pre-administration processes that meet service level agreements.Provide status on customer inquiries and trends within escalation categoriesIdentify opportunities to improve customer relationships through optimized systems, training, and feedback mechanismsSustain continuous dialogue with colleagues in SSD Customer Care, SSD program and SSD product owner to identify issues and execute process improvements, quality checkpoints to ensure the highest quality service in supporting these processes.Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience.Execute selected SSD post-administration processes.Complete Special Projects (15%)Manage other self-assigned projects that arise through digital transformation and organizational method changesAbout YouYou have:3-5 years experience leading and navigating complex customer issues and resolving those cases3-5 years experience providing high quality support while managing assigned cases within service level agreementsStrong organizational and prioritization skills and the proven ability to move forward within multiple projects in concert, as a leader, independently, and as a member of the teamFamiliarity with accommodations and/or disabilities a plusAdept problem-solving skills, including using data to inform decisions and actionsA proven ability to not only build and manage customer relationships but also to build strong relationships across internal teams that may have conflicting prioritiesThe ability to collaborate and provide guidance to teammates on complex casesThe ability to navigate a rapidly evolving landscapeKnowledge of Microsoft Office tools: Word, Excel, PowerPointThe ability to travel to in-person events 4-6 times a yearEligibility to work for any employer in the USAAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $40,000 to $70,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1