Customer Experience Manager Salary in Indianapolis, IN

Innova Solutions is immediately hiring a Customer Service Rep. II.Position Type: Full Time, Contract to possible hire Duration: 8+ months Location: Remote Shift/Schedule:Schedule: 8am-5pm Mon- Fri As a Customer Service Rep. II, your responsibilities:Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High school diploma or GED preferred. 2-4 years customer service related experience required. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Thank you! SAKSHI KHANDELWAL Associate ? Recruitment PHONE: (+1) 210-461-5280 or Text me at (+) 210-399-1223 EMAIL: [email protected] RANGE AND BENEFITS: Pay Range*: $15.00/hr to $19.00/hr *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their field Recent Recognitions: • One of the Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) • ClearlyRated® Client Diamond Award Winner (2020) • One of the Largest Certified MBE Companies in the NMSDC Network (2022) • Advanced Tier Services partner with AWS and Gold with MSWebsite: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

About UsIntersurgical Inc. is a global leader in medical device manufacturing. We partner with providers, manufacturers and other organizations to supply innovative airway and medical devices that impact the lives of patients every day.Driven by our commitment to supply high quality medical devices, our team works to deliver best in class products to over 60 countries worldwide.Our CultureAt Intersurgical Inc., we celebrate our culture of collaboration and communication. We believe in a workplace where everyone can be their full, authentic selves.We welcome and encourage those with diverse perspectives, veterans, and individuals with disabilities to join our team. We are an ambitious and innovative company and look forward to the unique experiences and different points of view you'll bring to the table while fostering a spirit of communication.PurposeAs the Customer Service and Invoicing Coordinator, you will be responsible for ensuring the smooth processing of customer orders and invoices. The Customer Service and Invoicing Coordinator role is essential in providing exceptional support to our valued clients. You'll have the opportunity to learn from the individuals that have played a part in building the business while helping thousands of people worldwide.Responsibilities:Process customer orders accurately and efficiently, ensuring adherence to company policies and procedures.Coordinate with various internal departments, including sales, production, and shipping, to prioritize and manage order fulfillment.Respond promptly and professionally to customer inquiries and concerns via phone, email, and other communication channels.Generate accurate and timely invoices based on order details and pricing agreements.Ensure customer payment information is accurately recorded and up to date, and coordinate with the finance department regarding any payment discrepancies.Collaborate with logistics teams to monitor shipment status and provide clients with timely updates on delivery schedules.Maintain comprehensive and organized records of customer interactions, transactions, and inquiries.Other duties as assigned by the manager/supervisor.What We're Looking forHigh school diploma or equivalent; additional education or certification in a relevant field is a plus.Proven experience in a customer service or invoicing role, preferably within the medical device or healthcare industry.Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.Excellent communication and interpersonal skills, with a customer-focused approach.Proficiency in using customer relationship management (CRM) software and invoicing systems.Basic knowledge of accounting principles and experience working with financial documents.Ability to work independently and collaboratively in a fast-paced, team-oriented environment.Strong problem-solving skills and the ability to handle challenging customer situations with professionalism and empathy.RequirementsMust be able to speak, read and write EnglishMust be able to sit, stand and/or walk for extended periods of timeTemperature controlled facility with office and light manufacturing environment; non-smoking; safety hazards minimal with daily use of some chemicals; company provided smock and hairnet mandatory in all controlled production areas.Intersurgical Inc. is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.BenefitsWe are passionate about the well-being of others and that begins with caring for our people.???? Competitive salary???? Multiple opportunities to be challenged and step up your career in a fast-growth company???? 401k match & profit sharing????? Paid Vacation and holidays???? Medical, dental, and vision benefits???? Much more...

Job Opportunity: HVAC Sales Manager ElitAire - Indianapolis, IndianaAre you a driven Sales Manager? Are you a strategic thinker with experience building and developing your own team? Can you bring an innovative approach to the development of new sales territories? Do you have Commercial HVAC experience or knowledge? If so, then we have an exciting Sales Manager opportunity for you.As the HVAC Sales Manager, you will be responsible for the development and growth of a successful sales team, while being responsible for identifying and building new business and managing existing accounts. ElitAire is expanding into the Indianapolis market, and you will play a critical role in building our brand presence.ESSENTIAL DUTIES AND RESPONSIBILITIES:Hire, train, and develop a Sales Engineer team and determine territories.Develop at 12-to-24-month plan and budget.Set goals and workflow to lead to successful acquisition of customers.Manage CRM system for sales team.Leverage existing customer network to develop campaigns for prospects and leads.Implement and manage account specific strategies to target new accounts and increase business in existing accounts.Effectively develop relationships with customers at all relevant levels.QUALIFICATIONS:Engineering degree; required7-10 years of Commercial HVAC industry sales experience; required5 plus years of Sales team leadership/management experience highly preferredProven track record of leading and implementing effective sales processesB2B experience; requiredHighly organizedExcellent problem-solving and time management skillsHighly Effective communication skillsJoin ElitAire, where our commitment to both customers and our team defines our success. We prioritize people and deliver top-notch sales, service, and controls to the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana. Since 2008, we've grown from 7 employees to a thriving team of approximately 95, and we're on a robust trajectory of expansion.This is an exciting opportunity to do something extraordinary: Join a growing team that delivers engineered solutions for sustainable design and energy efficient HVAC systems. Come join us by applying online by emailing !Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

Innova Solutions is immediately hiring for a Customer Service Rep II Position type: Full-time Contract, potential contract to hire. Duration: 6+ months Location: Indianapolis, IN - Remote. Position: Customer Service Rep II Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High school diploma or GED preferred. 2-4 years customer service-related experience required. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you! Rajesh chitrada [email protected] (+1) 213 - 797 - 4291 PAY RANGE AND BENEFITS: Pay Range*: Between $19.00/hr. to $21.07/hr. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

DescriptionJob Title: Customer Care Representative I Location: This position will work a hybrid model (remote and office) . The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at 220 Virginia Ave, Indianapolis, IN 46204 . This position will have on-site training and require you to be in the Indianapolis, IN office. Hours: 8:30am-5:00pm EST during training and 9:00am-5:30pm EST after training Must have 100% attendance during the first 90 days of training. Start date: 6/3/2024. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone's life and help make healthcare easy, apply today! *$500 Sign on Bonus Included How you will make an impact: • From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues. Here's what Elevance Health offers: • A career path with opportunity for growth • Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance. At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful. Minimum Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: • The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred • A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred • Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred • Flexible and quick learner, willing to adapt to changing customer and business needs preferred • Bilingual (Spanish) preferred For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

About Our CompanyLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.General Position SummaryWe are seeking a motivated and organized individual to join our team as an Experiential Marketing Manager. This role will be responsible for managing various scaled events across all marketing functions, including relationship management with key stakeholders, ideation, execution of planning, milestone tracking, and facilitating effective communication among team members. The ideal candidate will have a strong background in project management, excellent organizational and communication skills, and the ability to coordinate multiple tasks efficiently.Principle Duties and ResponsibilitiesEvent & Project ManagementExecute a variety of scaled events, both small to large, domestically, and internationallyAbility to own and manage all necessary steps for various projects while delegating support to marketing channelsLead projects independentlyIdeate & create new opportunities to engage with customers to increase traffic flow, conversion, and sales within brick & mortar storesCommunication FacilitationFoster collaboration among team members to meet project objectivesAct as a central point of contact between sub-teams and the Sr Campaign Manager, Collabs, Specialty InitiativesFacilitate regular updates on project status, challenges, and achievementsEnsure effective communication across all levels of the organizationLead a team internally and work with external experiential agency for supportAdditional Principal Duties and ResponsibilitiesCalendars and Milestone TrackingOwn the Experiential Marketing Calendar and work cross functionally with marketing channels to support events domestically & internationally across all business functionsEnsure calendars are up to date based on grand opening dates, collaboration launches, tradeshows, key sporting moments, player appearances and moreCoordinate Project TimelinesDevelop and manage project timelines, ensuring timely delivery of project deliverablesMonitor and track project milestones, fostering collaboration among teams to achieve project goalsProcess ImprovementEncourage a culture of continuous improvement by seeking feedback from team members.Identify opportunities to enhance processes and workflows for increased efficiency.Job Required Knowledge & SkillsStrong organizational and communication skills.Proven experience in project management.Ability to coordinate and manage multiple tasks simultaneously.Preferred Job Required Knowledge & Skills4-6 years of experience working in experiential marketing and/or event managementReports ToSr. Campaign Marketing Manager Collabs, Specialty Initiatives#LI-TC2EEO Statement:Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.Notice to Applicants:In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.Need accessibility assistance to apply?Applicants who require accessibility assistance to submit an employment application, please email us at [email protected]. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.Req ID: 17930 Location: Corporate Office

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:This is an exciting opportunity for individuals looking to own a fast growth segment of the global Peer to Peer business while working for an international brand true to a clear vision and purpose.Job Description:Meet our team:The Consumer Commercial team is a highly strategic team of general managers, visionaries, operators obsessed with driving growth! With a great balance of short term and long term levers, playing to win and managing daily P/L drivers, the team is a well rounded set of self starters placed at the center of driving consumer experiences for the PayPal customers globally. Your way to impact:You will oversee the P&L results and growth strategy, including key business drivers such as marketing, pricing, and risk management. You will collaborate closely with the product development team to craft a product strategy and roadmap, informed by customer needs, competitive insights, and commercial impact. Leading high-priority strategic initiatives, you will deliver tangible value to both our customers and the company. Your focus will be on expanding consumer growth globally by identifying and analyzing geographic trends, which will be integrated into our global Peer to Peer strategy and go-to-market plan.In your day to day you will:Work with the team on setting vision, growth objectives, and execution of those initiatives for Peer to Peer businessOwn the Peer to Peer P&L outcomes, including marketing outcomes, GTM, pricing optimization, and investment managementBe responsible for partnering with the product development team to drive the product strategy and roadmap based on customer needs, competitive trends and commercial impactAnalyze, quantify, and articulate trade-offs of product roadmap features with deep attention to detail and passion for creating delightful customer experiencesDrive growth internationally by identifying and analyzing customer, financial, and geographic trends and translating them into the global Peer to Peer strategy and planDefine key metrics and lead the execution of initiatives to improve those key metrics over timeWhat you need to bring:8-10 years in commercial roles at technology companies preferably, and familiarity with FinTech products and conceptsExperience in navigating complex organizations; start-up experience a plusDeep understanding of payments, fintech, peer to peer, relevant market trends and new products/technologiesStrategic and analytical thinking with an excellent ability to deal with complex topics and to use data to drive strategic objectives and prioritiesTrack record of delivering tangible results (proven experience delivering against a P&L is desirable)A BS/BA is required; MBA or MS preferredWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Additional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is$82500 to $187990Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

Customer Service SupportIndianapolis, INSalary: $40k+Customer Service Support member needed for a purchasing and marketing cooperative in Indianapolis, IN. Reporting to the DC Operations Manager, the CSS helps to support the customer service team, the sales team, and cooperative members. Processing RMAs (Return Materials Authorization) is a large component of this position. The CSS must work in a timely manner and be a self-starter who can work solo. Experience and knowledge of RMA, freight claims, and order entry processes are must-haves for this role. 2+ years of experience in a customer service or call center environment are needed. Salary for this position will be $40k+.If you are highly organized and fit the qualifications apply today and let's talk!