Customer Experience Manager Salary in Milwaukee, WI

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.

The Manager Employment and Training Services implements strategy for Employment, Training, and Individual Placement and Support Services. Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs.RESPONSIBILITY LEVEL:Implements strategy for Employment, Training, and Individual Placement and Support Services. Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. This includes support for program delivery of Workforce Training, Mission intake and outreach as well as support for the advancement of delivery infrastructure including process management, quality initiatives and training. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.PRINCIPAL DUTIES:1. Support advancement of program delivery infrastructure including project management, process management, outcome management to ensure quality services, continuous process improvement, and enhanced Mission impact and profitable growth for the company. Manage Workforce Development activities to ensure quality for internal and external customers.2. Manage the caseload distribution and oversight of Employment, Training, and IPS services. Provide case management support such as counseling, advocacy and assistance in problem solving and maintain appropriate client records, billing, monthly progress reports, job orders, case notes and retention reports.3. Lead and support the identification and development of new market opportunities and advancement of programs from conception to implementation in Employment Services, Training and Individual Placement and Support services.4. Communicate regularly and serve as a liaison with internal and external customers, funding sources and other agencies and community organizations.5. Market Goodwill programs through Mission Intake and Outreach area, transition and provider fairs, employer outreach, site visits, forums and other events to provide education on services and support business development activities throughout Goodwill.6. Support and Coordinate team integration activities and establish strong working relationships with other Goodwill departments, including Mission Services and Mission Operations to maximize outcomes and effective use of resources and advancement of Workforce Development strategic priorities.7. Conduct regular management audits of performance levels, space and equipment utilization, fidelity compliance and budgetary achievement of assigned service areas and projects.8. Investigate and keep current information and resources regarding labor market, employment trends, Americans with Disability Act (ADA) and other community and training resources.9. Monitor and report on a monthly basis program outcomes, success stories, and financial performance to manage programs to achieve or exceed objectives.10. Monitor program compliance, funding contracts, grants and reviews. Ensure quality service for internal and external customers and work to increase efficiency through continuous process improvement.11. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team. 12. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.13. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.14. Responsible for completing other duties/responsibilities as assigned.REQUIREMENTS:1. Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.2. Must have a valid Driver's License, a vehicle, and insurance coverage.3. Work Experience working with diverse populations including severe chronic mental illnesses and supervising staff members or leading a team.4. Experience with Microsoft office required.LEADERSHIP COMPETENCIES:1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.2. Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.CORE CULTURAL COMPETENCIES:1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.PHYSICAL/SENSORY DEMANDS:Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Reach: Extending upwards or downwards to retrieve objects. Stoop, kneel, crouch or crawl: Positions self to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold, etc.). Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals or high places. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.(SEW)

Our client is one of the nation's leading manufacturing companies, based in the Milwaukee area. This employer is currently interviewing qualified candidates for a key position on the customer service team.The Customer Care Representative will respond to lower-level inquiries via phone and email. This may include escalating requests and concerns to department managers or team leads as appropriate. This person will enter customer information into the database, maintain accurate contact lists and create filing systems for various reports. It is essential that this person ensures customers receive a timely and quality response to their inquiry.Responsibilities:customer information into the databases.questions and facilitating closure to low level customer concerns/dealer matters.and interaction with all levels of internal stakeholders using a professional concerned demeanor.incoming calls, leveraging systems, and internal and external stakeholders questions.the seasonal increase in call volume.the contact lists and filing system.or reconciling various reports, and providing information by answering questions/requests.The Customer Service Center (CSC) operates during evenings and weekends. Successful candidates should be ready and capable of working a flexible schedule, which includes both evening shifts and Saturdays. Qualifications:High School or equivalent experience.Two or more years of customer service experience in a call center environment.Strong interpersonal, verbal, and written communication skills.The ability to work a flexible schedule, including evenings and Saturdays.

Center 3 (19075), United States of America, McLean, VirginiaManager, Information Security Office (ISO) ConsultantAt Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with Cloud Service technologies like Storage Services, Security & Access Control Management, Container Services, and API Implementation and Management. You are familiar with various Cloud computing models to include IaaS, PaaS, and SaaS along with their architectural differences. Security is essential to what we do here, from protecting our customers to our associates.Responsibilities:Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User Access ManagementServe as an expert in Capital One's Information Security capabilities, solutions, policies, procedures and standardsInfluence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processesEscalate and manage cyber security riskProvide ad hoc support on special Information Security hot topics for the businessProvide regular updates to executive leadership with your line of business on the overall Information Security health and risk environmentWork with line of business leadership to anticipate their objectives and needs to better serve the line of businessAbout You:You have a desire to work in a very fast moving, forward leaning, and modern computing environmentYou have a deep passion for Securing modern computing platformsYou have a strong desire to continually learn about new technologiesYou possess strong conceptual thinking and communication skillsYou are able to work well under minimal supervisionYou are a demonstrated leader with team-oriented interpersonal skills and the ability to interface effectively with a broad range of people and roles, including upper management, IT leaders, and technology vendorsYou maintain calmness and clarity of thought under pressure and ability to maintain confidentialityYou have a deep understanding of strategic business objectives and the ability to drive results toward those objectivesBasic Qualifications:High School Diploma, GED, or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 2 years of experience providing guidance and oversight of cyber security conceptsAt least 2 years of experience performing security risk assessments or security architecture reviewsPreferred Qualifications:Bachelor's Degree3+ year of experience in securing a public cloud environmentProfessional certifications such as AWS Certified Solutions Architect or Certified Information Systems Security Professional (CISSP)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

If you're a motivated self-starter with a passion for driving business growth and customer satisfaction, we want to hear from you! Apply now to join our dynamic team and make a significant impact in a rapidly evolving industry.Job Details:Drive customer service excellence, marketing strategies, and brand awareness.Develop marketing strategies and ensure top-notch customer service.Identify new market opportunities and collaborate with commercial resources.Requirements:BS/BA in Sales, Marketing, or related field.Minimum 5 years of experience in customer service, sales support, or strategic marketing.Experience in the energy, utility or oil and gas space preferred.Strong leadership, communication, and project management skills.Proficiency in Microsoft Office Suite and CRM.Ability to travel domestically and internationally (~10-15%).*Sponsorship is unavailable at this time.

IT PROJECT MANAGER OPPORTUNITY FOR ELKAY INTERIOR SYSTEMSCan be hybrid out of our Milwaukee Corporate Office or Remotewww.elkayinteriorsystems.comWe are thinkers, innovators, and builders crafting extraordinary interior environments. Are you ready to join us?At Elkay Interior Systems (EIS), we work side by side, dare to reimagine the future of design and manufacturing, innovate nonstop, and put our people first. Recognized globally for their creativity, craftsmanship, and talent, our people enrich every project and partnership they serve.We provide a relaxed and flexible workspace inspired by our creative people. You'll play an essential role in keeping us at the forefront of global innovation and customer satisfaction. Join our thriving creative community where your ideas make a difference.OPPORTUNITY SNAPSHOT:The IT Project Manager is responsible for managing the entire lifecycle of the EIS information technology project portfolio and ensuring that projects are completed both on time and on budget. The role will serve as an opportunity to advance PMI (Project Management Institute) principles and EIS operational visibility to technology projects.A DAY IN THE LIFE:Coordinate project timelines, resources (IT and operational), equipment, software, schedules, etc.Construct and communicate project plans, status reports, escalations, roadblocks, and overall progress on the project to stakeholders.Facilitation of project meetings and sharing documentation (minutes) to project team members and sponsors.Manage project risks and assist with construction of mitigation strategies to overcome or avoid risks.Prepare, document, and manage project milestones to ensure that deliverables are approved and agreed-upon to minimize or eliminate scope creep.Escalate and inform project team and stakeholders/sponsors of any project changes or issues.Construction of standard documentation that can be re-used for future projects like meeting minute templates, project status reports, lessons-learned, etc.Provision appropriate access to project team members to documentation repository for project plans, schedule, status reports, and other project-related documents.Coordinate and report out on user acceptance testing (UAT) progress and roadblocks.Construction of testing scripts for software upgrade projects that can be repeated with minimal effort.Collaboration with third-party vendors that provide software or solutions that aid in the project.Coordinate and report out on user acceptance testing (UAT) progress and roadblocks.WHAT YOU NEED TO SUCCEED:Bachelor's degree or minimum 1-3 years' experience in Information Technology project management or related field.PMP certification preferred, but not required.Demonstrated project management process and software experience.Effective written, verbal, and interpersonal skills.Strong communication skills needed to successfully interact with all levels of the organization as well as third party vendors.Strong organizational skills and attention to detail.Ability to work independently and in a team environment.Self-motivation necessary.Strong documentation skills for taking meeting minutes, providing updates/status reports, explaining issues and workarounds, and presenting alternative solutions or changes in project scope.Ability to construct repeatable processes so that projects can be completed efficiently, and plans can be re-used in the future when applicable.Results-oriented, execution mindset.Next-level thinker with focus on creating efficiency and continuously improving.Benefit Overview:Competitive Medical, Dental & Vision PlansCompany Paid Long and Short-Term Disability PlansPaid Company Life Insurance PolicyAttractive Paid Time Off (PTO) Policies401K Program with Company Match2 Volunteer Days each year (16 hours)11 Paid Holidays per yearTuition Reimbursement ProgramWellness ProgramIt is the policy of Elkay Interior Systems to comply with all state and federal equal employment opportunity laws and regulations. EIS is committed to giving fair and equal treatment to all individuals. This policy applies to all matters relating to employment including, but not limited to, hiring, placement, promotion, transfer, demotion, recruitment, advertising or soliciting employment, training, compensation, selection for training, layoff or termination, and social or recreational programs. Equal opportunity, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, or veteran status, is company policy.

Qualifications:We are looking for a Digital Product Manager to lead our team in developing and managing our website and mobile app. The ideal candidate will have experience in digital product management, with a strong understanding of back-end and front-end programming languages. They should be able to develop data pipelines that can be used to track, analyze, and improve our digital products. The candidate should have excellent analytical, organizational, and communication skills for working with a team to interpret large amounts of data. They should also have experience in usability and customer-focused design.How you'll make an impact and gain experience:As the Digital Product Manager, key responsibilities include (example bullets follow):• Oversee the development and management of our website and mobile app.• Assist in user research and usability studies, collaborating with designers, developers, and research teams throughout the process.• Participate in market research, validation, and white space analysis to identify opportunities for new or existing features and functionalities.• Develop data pipelines that can be used to track, analyze, and improve our digital products.• Partner with business owners and agile product teams to build roadmaps that will be reflected in the company's broader portfolio planning.• Ensure exceptional user experience by evaluating, refining the process, and supporting ongoing optimization testing.• Identify opportunities to develop new or improve existing online products and features.• Understand the technology stack and level of effort.• Set project execution priority based on organizational need and roadmap.

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Roundy's merged with The Kroger Company in 2015. Today, we're proudly serving Roundy's customers in over 140 stores under the retail banners Pick ‘n Save and Metro Market in Wisconsin and Mariano's in Illinois.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Roundy's family!If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.Minimum - High School Diploma or GED - 6 months related experience or training; or equivalent combination of education or experience - Effective interpersonal and customer service skills- Good math skills (ability to add, subtract, multiply and divide)- Sound judgement/decision making skills- Friendly, approachable/outgoing demeanor/team player- Ability to work in a fast paced environment- Good oral and written communication skillsDesired - Familiar with Microsoft Office Word and Excel- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation- Determine work priorities and task lists to consistently maintain adequate front end conditions- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste- Communicate pricing and signage discrepancies to the pricing coordinator- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity- Must be able to perform the essential job functions of this position with or without reasonable accommodation

A top commercial flooring company is currently looking for a highly skilled Account Manager/Project Manager to join their growing team. You will work with clients to specify products and installation services for specific projects. This person will also present products/services to architects, designers, and other end users. You will develop, analyze and call on leads provided by sales management and other sources. Additionally, you will continually prospect for viable new accounts while developing a key awareness of what is happening within their marketplace.ResponsibilitiesActively prospect for and develop customers.Work with suppliers, architects, designers, building owners, facility management and general contractors to choose products that fit their budget.Cultivate relationships within all customer target markets that have use for our products and services.Give presentations to all clients to educate them on flooring, installation and maintenance, providing specifics on how Spectra can be a value-added choice on their projects.Representatives ensure that all of the appropriate system requirements and paperwork is accurate and are responsible for the profitability throughout the life of the project. This includes: contracts, change orders, purchase orders, quotes with material and labor pricing on projects, etc. Representatives work effectively with internal staff, such as scheduling, purchasing and project coordinating to solve problems and ensure that the jobs are installed properly.Oversee the projects are managed in the field in conjunction with all installation focused associates and subcontractors.RequirementsPrevious sales experience or building science/construction management or advanced commercial floor installation experience is required.Knowledge of the commercial floor covering industry and knowledge of commercial flooring products is preferred.Previous experience selling in a comparable industry to commercial flooring is preferred. Candidate already living within or familiar with the market territory preferred.Preferred: A bachelor's degree in marketing, building science, construction management or business is preferred.Must be able to read and comprehend blueprintsMust have a valid driver's license and be able to operate a motorized vehicle.High School Diploma/GED is required.For additional information on this opportunity, please contact Nathan Horrocks directly at [email protected]. Thanks!All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Job Title: Configurable Business ManagerCompany: Western Building ProductsLocation: Milwaukee, WISummary: The Configurable Business Manager will play a crucial role in optimizing our configure, price, and quote (CPQ) processes to facilitate the seamless customization of our products for our customers. This role is responsible for the implementation, configuration, and maintenance of our CPQ system (OneSource) to ensure accurate and efficient quoting processes.You will collaborate with cross-functional teams, including Sales, Product Management, Customer Service, Operations, and Systems, to gather requirements and deliver solutions that streamline the quoting and proposal generation processes.Duties and Responsibilities include the following. Other duties may be assigned.Stay current with CPQ industry best practices and emerging technologies.Identify and implement opportunities for process improvement and efficiency gains in CPQ workflows.Work closely with Sales to understand the customer experience of OneSource as a customer-facing tool and enhancements to improve their experience.Coordinate with Product Management and Sales for catalog enhancement, changes, or new product launches.Oversee testing of OneSource to support platform upgrades, catalog projects, and new product launches.Supervise the management of user/group security settings, product catalogs, and configuration rules within OneSource.Administer consistent catalog update schedules and provide clear communications to minimize disruption to all customers.Provide training to internal and external customers as needed to maximize the advantages of OneSource.Engage with Operations and Systems by understanding how information flows from OneSource to other systems and communicate with managers of those systems when changes are required.Act as the main point of contact for OneSource related inquiries and issues.Manage the scope, priority, and timelines of OneSource related projects to meet business requirementsIdentify and maintain key performance indicators (KPI's)to maximize OneSource functionality and utilization.Act as the main point of contact between Western and Paradigm Software to maximize use of the software platform capabilities and understand the impact of upgrades on the OneSource product.Supervisory Responsibilities:Directly oversees employees within the OneSource team. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications:To perform this job successfully, an individual must have strong understanding of CPQ tools, systems, and configurations. Must be able to perform each essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education/Experience:A thorough knowledge of company policies, company processes, and product, along with the market and application of the product, are a must. In addition, experience leading teams and developing people is required.Knowledge, Skills, and Other Abilities:Excellent communication and interpersonal skills while demonstrating trust and respect for othersAbility to train, mentor, and motivate staffHas a flexible style, is receptive to change, adjusts with easeAction oriented, drives to achieve, pursues opportunitiesWritten and oral communication skillsAbility to multi-task, allocates time efficiently to the most important issues.Western Building Products is a 100% employee-owned company with competitive benefits.Retirement funded entirely by company contribution; 10-25% of W2 earnings.Monthly bonus/incentive opportunity based on profit.Comprehensive and affordable health care for you and your family (medical, dental, vision).8 holidays per calendar year.Paid Time Off (PTO) earned from first day.Life, Short-term, and Long-term disability coverage at no cost.Employee Assistance Program (EAP)Growth and Development opportunities.