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Technical Support Specialist Salary in Denver, CO

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SENIOR SPECIALIST, CLIENT TECHNOLOGIES
Denver Public Schools, Denver
Please apply directly to the DPS website from a laptop/computer to be considered by the Hiring Manager:https://ltmwebprod01.dpsk12.org/ltmprod/xmlhttp/shorturl.do?key=LZTEMILY GRIFFITH TECHNICAL COLLEGETraditional 235 work days per yearFTE: 1.0Salary Range: $67,106 - $80,527**Please note: Applications will be received until May 21, 2024. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org.** Essential Functions and Objectives:Provides leadership and focus to the team and senior level consultation to IT users for all aspects of end-user computing. Coordinates the efforts of Client Technology Specialists and contract technicians to provide onsite, online, and phone based support to student, teacher, and administrative staff computers and technology as well as enterprise school information systems. 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Installs and troubleshoots client-based and client-server-based student educational software and systems.- Identifies LAN and WAN networking problems across all 8 layers of network topology and escalates problems to the Network team in a timely and accurate manner. Configures network printers with the proper TCP/IP settings (e.g., IP address, subnet mask).- Performs continuous real-time updates, completions, and escalations of all service-request tickets if necessary, using SQL-based CRM (customer relations management) system.- Oversees account creation and deletion, password resets, user security and environment configuration. Troubleshoots and provides basic user training in specific areas of the student information system. Develops online and hard copy documentation for software applications and enterprise systems (e.g., use guides, quick-reference guides, training videos).- Prepares and manages the distribution of communications from the team to college staff. Provides continuous real-time verbal and written communication of software and hardware news, issues and problems to all CRM team members, LMS (learning management system) and SIS (student information system) team members.- Troubleshoots Mac and PC clients and servers hardware components and peripherals, and non-computer devices (e.g., printers, Promethean boards, N-Computing systems) in schools and administrative buildings. Develops PC and Mac disk images and deployment strategies for automation of operating system installation. Utilizes remote support applications (such as LANDesk) for software push functionality. Assists with end-user maintenance tasks, such as hard drive defragmentation and user file backup to the NAS (network-attached storage) home folder. Optimizes operating system settings for maximum computer performance and usability. Installs RAM memory, hard drives, CD/DVD drives and peripherals.- Develops queries and filters for data mining of specific information in student information systems. Develops scripts for automation of repetitive tasks (e.g., LDAP object creation/deletion, printer assignments for client computers).- May lead computer support personnel as assigned.Knowledge, Experience & Other Qualifications:- Three to five (3-5) years of IT work experience in supporting desktop software and hardware with previous experience supporting diverse user groups in an education environment preferred.- Experience troubleshooting, isolating and diagnosing problems with proven skills needed to quickly learn new systems and applications.- Strong attention to detail.- Effective verbal and written communication skills with the ability to discuss and resolve issues at a technical or non-technical level, depending on the audience.- Ability to plan, prioritize and organize project work, at times with interruptions.- Ability to work independently, make decisions and complete assignments.- Works collaboratively with others on a team and with staff at all levels in all departments.- Ability to interpret, adapt and occasionally deviate from established practices and procedures for new situations and problems.- Knowledge of a variety of software and applications: Microsoft Windows, Mac OSX, PC and Mac office productivity suites, web browsers, educational apps, enterprise apps, and web apps. PC and Mac hardware, printers, peripherals, specialized hardware systems (e.g., NComputing systems, Promethean boards).- Knowledge of Mac servers, virtual PC servers, enterprise systems (particularly the student information system, learning management systems and customer relationship management systems).- Knowledge of network connectivity, network device configuration and troubleshooting.- Ability to provide own reliable transportation to perform work across multiple campuses.Education Requirements:- High school diploma or equivalent required.- Must have a valid Colorado driver's license or be able to obtain a Colorado driver's license within the state's required time frame for new residents and meet the District's insurability requirements.Additional Information:- Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129- Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397- Compensation Structures: http://thecommons.dpsk12.org/Page/244- Employee must live and work with a permanent home address in Colorado while working for Denver Public SchoolsAbout Denver Public Schools:Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students. DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org. Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors
Technical Project Management Curriculum Writer/Subject Matter Expert (Talent Pool - Contract)
Chegg, Inc., Denver
Job DescriptionWho We Are Chegg Skills/Thinkful is a new type of school that brings high-growth tech careers to ambitious people everywhere. We provide 1-on-1 learning through our network of industry experts, hiring partners, and online platform to deliver a structured and flexible education to help upskill and reskill the workforce. We offer programs in tech and tech adjacent fields, such as AI, cybersecurity, web development, data science, data analytics, UX design, and project management, as well as power skills and leadership disciplines like sales and frontline management. Job Description We are looking for a Technical Project Management subject matter expert/curriculum writer to join us in creating curriculum content on the topic of Technical Project Management. In this role, you will work with an Instructional Designer to produce written content for curriculum designs, images, videos, assessments, learning objectives, and other educational content to support student learning. These materials will be used to support our students as they master the core skills of Technical Project Management. Our Talent Pool Our talent pool is for qualified candidates not necessarily seeking immediate employment however, open to being considered for a position when it becomes available. There is no need to follow-up on your application. Our recruiters will review resumes on a regular basis to determine and notify candidates if their qualifications match the requirements for the role. Responsibilities Consistently deliver content that meets set criteria and is on time to support our program launch roadmap Create new and revised lesson content for the online program curriculum Use AI platforms like ChatGPT to generate content and then review and validate that content for accuracy and relevance Validate and refine the list of objectives, skills, and topics taught in the curriculum Create assets to support lesson plans, student activities, and written curriculum content such as: Formative and summative assessments Individual projects and presentations Video scripts for topic and demonstration videos Visual assets and/or reference images (diagrams, charts) and sample templates as needed Iterate on deliverables based on user and instructional design feedback Requirements 3+ years of hands-on experience in technical project management (TPM) Demonstrated subject matter expert in project management and technical project management Previous experience developing TPM curriculum materials for adults in topics like: Predictive and agile methodologies Tools, artifacts, frameworks, and software Roles, responsibilities, and career trajectories Interacting with technical and non-technical stakeholders Projects within IT, software development or technical contexts Collaborative (e.g., you enjoy partnering with people and have excellent project management skills and follow through) Excellent writing skills (e.g., you can produce high-quality prose as well as high-quality presentations. You have a gift for writing about complicated concepts in a beginner-friendly way, and can appropriately scaffold content for beginners) Comfort with scripting and recording demo videos Capable of remote work. You enjoy collaborating and partnering with people in a remote environment and have excellent project management skills and follow through. Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel) Ideally available 20-40 hours per week, but do not hesitate to apply if you have less availability Ideal Skills Experience in Instructional Design Experience with Adult Learning Theories Experience using AI platforms like ChatGPT Experience using project management software like Jira Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos) Editorial experience and skills Compensation and Benefits Compensation range between $40-$120/hour. Final rate will be determined at hire, and will depend on many factors, including program domain, market demand, expertise, location, etc. Contract position with a collaborative team Ability to work remotely with flexible hours Why do we exist?Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.Video ShortsLife at Chegg: http://youtu.be/Fwf90zgaOLACertified Great Place to Work!: http://reviews.greatplacetowork.com/cheggChegg Corporate Career Page: https://jobs.chegg.com/Chegg India: http://www.cheggindia.com/Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careersChegg out our culture and benefits!http://www.chegg.com/about/working-at-chegg/benefits/http://techblog.chegg.com/Chegg is an equal opportunity employer
Business Support Specialist
Volt, Denver
You deserve the job you loveVolt is immediately hiring for Business Support Specialist In Wilmington, Delaware. As a Business Support Specialist you will: You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers. Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system & scheduling service. This is an excellent opportunity to work in a world-class organization as part of a high-profile project. Learn current support processes and tools (SAP based) for communication/ticket management Learn how the current processes work and what needs to adapt Perform testing of the new Customer Communication/Ticket Management (SAP based) tools May serve as a liaison between Information Technology, user groups and functional departments. Help deploy training for the support staff in upcoming releases Provide "on-the fly" support for functional application software and business processes during release phase Collaborate closely directly with customers when required Feedback status updates (challenges, successes, change requests, etc.) to the project team Support any subsequent rollouts and enhancement rollouts across the globe This is a full time contingent opportunity.The ideal candidate will have: Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields) Experience of operating in a laboratory and/or project management capacity desirable. Superb communication and people skills - able to communicate with stakeholders at all levels. Ability to work as part of a multicultural, cross-country team. Excellent time management skills. The ability to organize and prioritize your workload effectively. A strong valuation of processes and the ability to follow them accordingly with good attention to detail The ability to set customer expectations and balance customer requirements with business needs Pay Rate: $22.00 - $24.50 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. __PRESENT__PRESENTJob ID : 423989
Senior Engineer - Water Reclamation - Technical Leader/Specialist
CDM Smith, Denver
Why CDM Smith?Check out this video and find out why our team loves to work here!Join Us! CDM Smith - where amazing career journeys unfold.Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.Job DescriptionCDM Smith is one of the world's top design, program management, and construction management firms, providing innovative and creative solutions for our clients and assisting them in achieving successful outcomes on their water, infrastructure, environmental, and transportation programs.We are looking for a senior-level engineer who has extensive experience in leading multi-discipline, water reclamation projects, to fill the role of Project Technical Leader (PTL) to advance our growth in the marketWith high-level goals provided, leads teams to create water and wastewater treatment facilities, water and sewer systems, pipelines, pump stations, remediation sites, solid waste facilities, etc. engineering designs of moderate to high complexity to meet client project requirements. Drive the project's technical vision. Drive the technical accuracy of all work products. Mentor and develop technical project staff.Reviews draft designs and reports for compliance with federal, state and local regulations and signs off on completed designs.Ensures that firm policies and practices are followed on all designs.Performs site reviews and studies, as needed, to ensure designs are aligned with location specifications.Updates design requirements as necessary.Performs water quality analyses and modeling.Contributes to firm's TKM by developing white papers and technical design documentation of new or special case designs, studies, etc.Submits technical papers and designs for publishing to technical journals.Collaborates with sales staff to create proposals in response to current and potential client requests for proposal (RFPs).Reviews draft proposals for adherence to firm, industry, state, local and federal regulations and best practices.Meets with current and potential future clients to review their current and future design needs.Attends conferences, symposia, etc. to improve the visibility of the firm's products and services in collaboration with applicable sales staff.May act as a point of contact for external client and related industry contact.Collaborates with clients and government officials to clarify technical questions provides updates to project management as necessary. Performs other duties as required.Provides technical guidance and training to more junior staff.Mentors more junior staff and develops them for future growth within the discipline and firm.May supervise the work of junior engineers on project work.Minimum QualificationsBachelor's degree in Civil, Environmental or Chemical Engineering or related discipline.Professional engineering (PE) license.10 years of related experience.Equivalent additional directly related experience will be considered in lieu of a degree.Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.Preferred QualificationsExperience in multiple project delivery types such as design-build, design-bid-build, etc.Masters DegreeAmount Of Travel Required10%Skills And Abilities Comprehensive knowledge and multi-discipline experience in planning, designing, and managing large-scale projects. Strong self-leadership and interpersonal communication skills with the ability to interact with clients and employees effectively, persuasively, and tactfully at all levels. Ability to leverage a matrix organization to build relationships and drive desired results Ability to understand highly complex technical, professional, and business materials.EEO StatementWe attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status or any other characteristics protected by applicable law.Background Check and Drug Testing InformationCDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.Agency DisclaimerAll vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.Pay Range Minimum$111,220Pay Range Maximum$189,057Additional CompensationAll bonuses at CDM Smith are discretionary and may or may not apply to this position.Business UnitTSUGroupWSOAssignment CategoryFulltime-RegularEmployment TypeRegularVisa Sponsorship AvailableNo - We will not support sponsorship, i.e. H-1B or TN Visas for this position
HVAC Field Support Specialist-Denver
Vertiv Corporation, Denver
POSITION SUMMARY The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert. RESPONSIBILITIES Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products Coordinate, supervise and perform factory Start Up of key products Participate on New Product Development (NPDP) teams: Provide serviceability feedback to engineering during the design process Review and contribute to technical training material Review and contribute to technical manuals Provide feedback to the factory for potential product quality and reliability issues Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available. QUALIFICATIONS High School Diploma or GED 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment EPA refrigerant license certification Completion of all available Product Training Classes, especially iCOM, and new products Excellent customer service, communication and diplomacy skills Highly Proficient with electrical / electronic test equipment Proficient with technical schematics and diagrams 'Craftsman' level brazing skills Ability to perform any repair or modification to Liebert precision cooling equipment Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag Experience with CANBus communication Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator Familiarity with the new DA125 and the principals of pumped refrigerant economization PHYSICAL & ENVIRONMENTAL DEMANDS While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. Extreme cold (below 32*) Extreme heat (above 100*) Noise Level (Medium / High need to shout to be heard) Working around moving machinery (fork-lifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) Work outdoors (no effective protection from weather) WORKING CONDITIONS: 75% Travel is required. Ability to work unusual hours such as weekend and nights based on customer requirements May have on-call responsibility. Driver's license and passport are required Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.