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Technical Support Engineer Salary in Denver, CO

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Technical Project Management Curriculum Writer/Subject Matter Expert (Talent Pool - Contract)
Chegg, Inc., Denver
Job DescriptionWho We Are Chegg Skills/Thinkful is a new type of school that brings high-growth tech careers to ambitious people everywhere. We provide 1-on-1 learning through our network of industry experts, hiring partners, and online platform to deliver a structured and flexible education to help upskill and reskill the workforce. We offer programs in tech and tech adjacent fields, such as AI, cybersecurity, web development, data science, data analytics, UX design, and project management, as well as power skills and leadership disciplines like sales and frontline management. Job Description We are looking for a Technical Project Management subject matter expert/curriculum writer to join us in creating curriculum content on the topic of Technical Project Management. In this role, you will work with an Instructional Designer to produce written content for curriculum designs, images, videos, assessments, learning objectives, and other educational content to support student learning. These materials will be used to support our students as they master the core skills of Technical Project Management. Our Talent Pool Our talent pool is for qualified candidates not necessarily seeking immediate employment however, open to being considered for a position when it becomes available. There is no need to follow-up on your application. Our recruiters will review resumes on a regular basis to determine and notify candidates if their qualifications match the requirements for the role. Responsibilities Consistently deliver content that meets set criteria and is on time to support our program launch roadmap Create new and revised lesson content for the online program curriculum Use AI platforms like ChatGPT to generate content and then review and validate that content for accuracy and relevance Validate and refine the list of objectives, skills, and topics taught in the curriculum Create assets to support lesson plans, student activities, and written curriculum content such as: Formative and summative assessments Individual projects and presentations Video scripts for topic and demonstration videos Visual assets and/or reference images (diagrams, charts) and sample templates as needed Iterate on deliverables based on user and instructional design feedback Requirements 3+ years of hands-on experience in technical project management (TPM) Demonstrated subject matter expert in project management and technical project management Previous experience developing TPM curriculum materials for adults in topics like: Predictive and agile methodologies Tools, artifacts, frameworks, and software Roles, responsibilities, and career trajectories Interacting with technical and non-technical stakeholders Projects within IT, software development or technical contexts Collaborative (e.g., you enjoy partnering with people and have excellent project management skills and follow through) Excellent writing skills (e.g., you can produce high-quality prose as well as high-quality presentations. You have a gift for writing about complicated concepts in a beginner-friendly way, and can appropriately scaffold content for beginners) Comfort with scripting and recording demo videos Capable of remote work. You enjoy collaborating and partnering with people in a remote environment and have excellent project management skills and follow through. Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel) Ideally available 20-40 hours per week, but do not hesitate to apply if you have less availability Ideal Skills Experience in Instructional Design Experience with Adult Learning Theories Experience using AI platforms like ChatGPT Experience using project management software like Jira Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos) Editorial experience and skills Compensation and Benefits Compensation range between $40-$120/hour. Final rate will be determined at hire, and will depend on many factors, including program domain, market demand, expertise, location, etc. Contract position with a collaborative team Ability to work remotely with flexible hours Why do we exist?Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.Video ShortsLife at Chegg: http://youtu.be/Fwf90zgaOLACertified Great Place to Work!: http://reviews.greatplacetowork.com/cheggChegg Corporate Career Page: https://jobs.chegg.com/Chegg India: http://www.cheggindia.com/Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careersChegg out our culture and benefits!http://www.chegg.com/about/working-at-chegg/benefits/http://techblog.chegg.com/Chegg is an equal opportunity employer
Technical Support Engineer
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Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.Why You'll Love This Role Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. We are accepting applicants in Canada and the United States As An Active Member Of Our Team, You Will... Develop a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. If You Got It - We Want It BS degree in Computer Science or similar degree, or equivalent work experience. 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. Passionate about working on complex technical issues. Expert-level troubleshooting, problem-solving skills, and critical thinking. Excellent client-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. You currently live in Canada or the United States Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies Regex and JS experience is a Plus Salary Range ($82,000 - $158,500) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.#LI-MV1 #LI-RemoteBring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
Engineer-Pipeline (Mechanical Integrity - PSM) - Denver, CO
Kinder Morgan, Inc., Denver
Position Description This position offers a hybrid work schedule(M-W in the office and Thur-Fri remote) and is also eligible for a 9/80 work schedule. Kinder Morgan is currently seeking a Fixed Equipment Mechanical Integrity (MI) Engineer to support the Mechanical Integrity Department. Some of the key responsibilities include but are not limited to:Actively develop/evergreen Mechanical Integrity procedures that support and assure compliance to all company policies and procedures.Manage Mechanical Integrity inspection contractor(s) for respective areas. This includes QA/QC of inspection documentation.Provide engineering support with PSM Mechanical Integrity requirements (inspections and repairs to pressure vessels/piping) for various processing units.Evaluate equipment problems and conduct root cause failure analysis investigations on failed equipment, develop action plan to eliminate repeat failures, and implement corrective actions, as necessary.Work with operations to identify key areas for Mechanical Integrity improvements and develop action plans to drive higher asset availability.Provide technical support for capital projects with engineering expertise for specification, design, and construction of projects in accordance with company requirements, industry standards and regulatory codes.Contribute to the effective use of CMMS(Maximo) and IDMS(PCMS) software to improve fixed equipment availability.Optimize preventative maintenance tasks and activities, identify gaps, and develop corrective actions plan, drive implementation and evaluate improvement performance.Provide technical support for Federal, State, and internal audits.Work with company and non-company personnel, take direction from manager(s), focus attention on details, follow work rules, and adhere to work schedules.Promote open, ethical, and continuous communications between various departments, customers, and personnel.Business travel outside your responsible area may be required and could be up to 20% of time. Position Requirements Education:Bachelor's degree in Mechanical Engineering or a similar technical degree. Experience/Knowledge:Minimum of 5 years of experience with fixed equipment in petroleum, natural gas, or petrochemical industry required; 7 years+ preferred.Familiarity and understanding of the OSHA 1910.119 PSM and EPA 29 CFR Part 68 Risk Management Standards with emphasis on Mechanical Integrity requirements.Natural gas process facility equipment design and evaluation experience, both existing and new facilities.Working knowledge of Microsoft Office software applications, Microsoft Outlook, PCMS, and CMMS software.Candidate should be knowledgeable in API 510, 570, 653, ASME PCC/BPVC & Pressure Piping Codes, ASTM, as well as API 579/ASME FFS. Competencies/Skills/Abilities:Strong presentation and report writing skills.Strong communication and interpersonal skills; ability to interface with a diverse range of personnel with varying disciplines, backgrounds, and experience levels.Strong customer focus in dealing with Project Management, Environmental Health & Safety, Operations, Contractors, Suppliers and other internal and external groups.Ability to develop, read, and interpret mechanical blueprints and diagrams, including flow charts, cause/effect diagrams, and Piping and Instrument Drawings (P&ID's). Certifications, licenses, registrations:Possess and maintain a valid driver's license and meet company insurability requirements. The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned. The successful candidate will be required to clear a drug screen and a complete background check, after an offer has been extended and prior to being employed. Pay range: $99,300 -$144,400 per year. This position includes a discretionary annual incentive plan. Job level and pay commensurate with experience and skill set. Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans. Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status. EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Technical Support Engineer
GoodWe, Denver
About GoodWe:GoodWe, founded in 2010, is one of the top 5 leading global solar inverter and battery storage companies. Our team at GoodWe USA Inc. is growing quickly and we need support in service. This is a unique opportunity to enter the quickly growing renewable energy market.Job Summary: Responsible for analyzing remote failures, if they are hardware failures, settings issues, etc., troubleshooting, and replicating issues. Focus area will be residential, additionally, will support commercial. Formulate technical issues and communicate with R&D colleagues in our corporate headquarters. The candidate will provide technical support in the North American market. The work environment is 5 days in the office, and the candidate is based in the Denver area. Travel expected to be 10-20%. Responsibilities:1. Service and support on solar inverters and battery energy storage systems.2. Conduct testing in laboratory and installations.3. Conduct beta testing.4. Design and plan test and test procedures to verify product and system capabilities.5. Solve technical escalations, analyze problems and describe them.6. Perform firmware upgrades on different subcomponents.7. Reporting.8. Write and define engineering change requests.9. Working closely with HQ for escalations.Qualifications1. At least a B.S. degree in Electrical Engineering.2. Excellent English communication skills. Mandarin is a plus.3. Spanish is REQUIRED.3. Good MS Office skills, in particular EXCEL MS.4. Hands-on experience with board design and testing and interest in lab work.6. Desired is training (college classes) in power electronics, understanding fundamentals of IGBT.7. Above average analytical skills, interest in fast paced environment.8. Communicates well and ability to articulate complex technical content.Personal attributes1. Communication skills.2. Self-starter.3. Strong hands-on skills.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offParental leaveVision insuranceLife InsuranceExperience level:Graduated student. Schedule:Monday to FridayWork setting:OfficeAbility to commute/relocate:Aurora, CO 80011: Reliably commute (required).Willingness to travel:10-20% (Required)Work Location: Aurora, CO 80010