Educational Administrator Salary in Boston, MA

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Summary:Mass General Brigham (MGB), a not-for-profit academic health system, seeks a Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO) to lead nursing and patient care initiatives. Reporting to the EVP/COO, the SVP/CNO collaborates with Brigham Sites and MGB leadership, focusing on innovation, quality, and efficiency in nursing care. Responsibilities include oversight of financial performance, patient satisfaction, diversity, equity, inclusion, and adherence to regulatory standards. As a key operational leader of the largest clinical workforce across the organization, has a keen focus on the quality, efficiency, and effectiveness of nursing care and implementation of innovative new care models. Collaborating with nursing leaders across MGB on standards and practices, the SVP/CNO has responsibility for all nursing practice within the organization. Through secondary reporting to the BWH and BWFH Presidents, the SVP/CNO is accountable for quality, safety, education, scholarship, and Magnet designation. Further, the SVP/CNO shares accountability with the senior leadership team for the institution's financial performance, patient satisfaction, and promotion of a healthy workplace environment that cultivates a just culture of diversity, equity, inclusion, mutual respect and collaboration. With other members of the leadership team, assures that interdisciplinary, expertly proficient, compassionate care is provided to patients, regardless of site of care or ability to pay.Within MGB, the Brigham sites include Brigham and Women's Hospital (BWH), Brigham and Women's Faulkner Hospital (BWFH), Brigham and Women's ambulatory sites, and Brigham and Women's Physicians Organization (BWPO) (collectively the "Brigham Sites"). Brigham is an academic medical center that serves patients from New England, throughout the United States, and from 120 countries around the world, through clinical services at our hospitals and 150 outpatient practices with more than 1,800 physicians and 4,000 nurses. The Brigham conducts the second largest hospital-based research program in the world, with an annual research budget of more than $630 million. As a major Harvard Medical School teaching affiliate, the Brigham is a cherished training ground for physicians, nurses, and allied health professionals, with 1,500 graduate medical education trainees in over 140 of the most sought-after training programs in the world. While all senior leaders have a role to play in advocating for patients and patient care, the SVP/CNO must embrace the opportunity to lead the institution's initiatives in the monitoring, continuous improvement, and overall excellence in patient care, focused on patients' and clinicians' needs. This effort is at the heart of our work and the SVP/CNO must be a visible and vocal champion of efforts to consistently improve.We place great value on being a diverse and inclusive community. We are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in our local and broader communities. We have a dedicated focus on equity. Thus, we believe equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and ground-breaking healthcare and research. The SVP/CNO advances a culture of fairness, opportunity, and excellence by ensuring organizational accountability to the MGB goals for diversity, equity, and inclusion, and delivering the system United Against Racism strategy locally.The SVP/CNO, through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents, directs the activities of direct patient care providers across the Brigham Sites. Specific areas of responsibility include Nursing (at all patient care sites) and Patient Care Services (ie, Nutrition Services, Chaplaincy, Interpreter Services, and Rehabilitation Services). In collaboration with the Chief Medical Officer, the SVP/CNO assures delivery of high-quality care with specific emphasis on patient safety. In addition, the SVP/CNO is responsible-directly, or in partnership with senior leader colleagues, the Department Chairs, and/or clinical leaders-for a number of ongoing, broad organizational requirements, including:• Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;• Ensuring that all educational programs meet institutional and outside regulatory requirements;• Ensuring that all research initiatives are appropriately supported;• Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO; • Managing all operating and capital budgets for the Brigham within the purview of the SVP/CNO; • Leading the management team within the SVP/CNO's enterprises toward attainment of identified short- and long-term goals; • Advancing the institution's commitment to diversity, equity, and inclusion;• Developing and executing plans designed to achieve organizational strategic objectives; and Collaborating with other institutional leaders to meet MGB strategic goals and objectives.Reporting to the EVP/COO, the SVP/CNO is ultimately accountable for the overall administrative and strategic leadership, operating results, and cost center financial performance of the applicable areas, and serves as an institutional leader across the Brigham Sites. Key Duties and Responsibilities:Leadership & Strategy: - Partners with EVP/COO to establish and achieve the vision, mission, and goals. - Develops and implements professional practice models and clinical standards. - Sits on the MGB Chief Nurse Council, fostering collaboration with peers. - Develops vehicles for encouraging communication within and across departments, between nursing and the Massachusetts Nursing Association (MNA), and among nursing and medical staffs/physician leadership and administrative leaders. - Serve as a critical leader in MGB's Enterprise Asset Management efforts - leading performance improvement initiatives, presenting data and trends Brigham-wide, and working to optimize volume, utilization, and year- over-year performance.Patient Care, Quality, and Service Excellence: - Shapes a nursing culture emphasizing excellence, participatory decision-making, and research-based practice. - Ensures evidence-based patient care, patient- and family-centered approaches, and compliance with standards. - Leads initiatives to improve care systems, patient outcomes, and quality. - In partnership with the Chief Medical Officer and the BWH VP of Quality, develops systems and oversees processes to ensure the highest quality of patient care delivery. - Ensures compliance with accreditation, regulatory, and licensing standards; coordinates the assessment, planning, implementation, and evaluation of nursing care; and monitors nursing and patient care standards with respect to organizational quality guidelines.Financial Management: - Actively manages funds under the SVP/CNO's purview. - Engages in philanthropy efforts to support nursing and overall organizational goals. - Partners with constituents to prepare and justify annual budgets. - Responsible for the cost center fiscal management of all areas of responsibility. - Establishes and achieves financial goals and measures, monitors, and ensures the on-going financial performance. - Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resource), supplies, service contracts, and professional services agreementsSystem Engagement: - Develops and manages programmatic initiatives for care model development, cost reduction, and network development. - Supports MGB's Sustain initiative and leads standardization efforts.Human Resources Management: - In alignment with MGB and its associated sites, develops, supports, and manages coordinated programmatic initiatives for care model development, care delivery improvement, cost reduction, administrative alignment, and network and business development. - With counterparts across MGB, assesses the market's need for clinical services. Monitors and evaluates the adequacy of planned and existing services and ensures the development of programs and services to respond to the market. - As requested, leads and supports elements of MGB's Sustain initiative, focused on fiscal sustainability and reduction of total medical expense. - Supports implementation of Enterprise Asset Management across the system. As a role model and teacher to others, active participant in rationalizing where care is delivered, and supporting the development of predictive capabilities. - As a part of Mass General Brigham initiatives, leads standardization efforts aimed at cost savings, efficiency and best practices for patient care.Education: - Assures development and implementation of clinical orientation programs. - Promotes educational programs and professional development for nursing staff. - Supports the academic mission by actively collaborating on programs for nursing students, house staff, medical students, and allied health professionals.Research: - Leads research programs supporting patient care and evidentiary practice. - Facilitates grant acquisition for research initiatives. - Participates in the dissemination of new knowledge by participating in local, national, and international forums for research.Other: - Oversees general administrative matters and serves as a stand-in for EVP/COO. - Leads or participates in special projects as needed. - Develop letters, presentations, announcements, and other communications; all documents must be of the highest caliber of refinement and professionalism.Qualifications Minimum Job Qualifications:- 10+ years of leadership experience, with progressive management responsibilities, required.- Licensed as a professional nurse in MA, NEA-BC required, and a Doctorate in Nursing.- Experience in an academic medical center with a focus on education and research.- Membership in appropriate professional organizations.- Demonstrated track record of successfully leading teams.- Experience working in a labor/union environment and with negotiating nursing contracts required- Experience working in a highly matrixed organization / environment required.Knowledge, Skills, and Abilities:- Outstanding leadership, results orientation, organizational skills, and collaboration.- Business acumen, initiative, effective communication, program implementation, and project management skills.- Confidence in complexity and ambiguity, judgement, teamwork, and technology competency.Direct Reports:- Chief Nursing Officer & VP of Patient Care Services, BWFH- Deputy Chief Nursing Officer & VP of Nursing, BWH- Associate Chief Nursing Officer, Center for Nursing Excellence- Senior Director, NPs- Director, Magnet Program- Executive Administrator - Nursing PCS Finance and Operations- Executive Director - Ethics Service- Senior Consultant & Project Manager (2)- Other operational leaders defined by EVP/COOWorking Conditions:- Full-time, on-site position with occasional travel.- Flexibility for evening and weekend work.System and Fiscal Responsibilities:- Accountable for budget performance and compliance with standards.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

DescriptionLeadership ProfileDean, School of Nursing The MGH Institute of Health Professions (IHP), an independent, interprofessional graduate school founded by Massachusetts General Hospital and the only degree-granting member of the Mass General Brigham health system, invites applications for the position of Dean of its School of Nursing (SON). The faculty and staff of the SON are a strong and dynamic community of educators, scholars, clinicians, and administrators dedicated to excellence in research, clinical care, and nursing education. The school community also embraces principles and practices of justice, equity, diversity, and inclusion. Nursing students learn to provide holistic person-centered care, delivered in team-based environments and in a diverse and rapidly changing society.This role presents a unique leadership opportunity, as the successful candidate will lead a school nestled within a world-class integrated health system that is renowned for delivering exceptional patient care, leading innovative research, and serving as the teaching hospitals for Harvard Medical School. The IHP School of Nursing is defined by its close connection with Mass General Hospital and other members and affiliate organizations within the health system. This unique positioning paves the way for the successful candidate to design and implement program and initiatives that lead to transformative advancements in education, research, and service. OpportunitiesAfter over fifty years as a clinician, health care administrator, policy advocate, and educational leader, Professor Ken White is retiring as Dean of the SON. Dean White further strengthened the school’s relationship with Mass General Hospital to enhance clinical placements, provide scholarships, and expand the number of SON graduates joining the Mass General clinical family across the hospital’s many care units. Under his leadership, the school also designed an innovative pilot program to prepare nurses for the Martha’s Vineyard Hospital, a rurally located member of the Mass General Brigham health system. He also advanced a healthy community initiative committed to justice, equity, diversity, and inclusion. In 2023, the National League for Nursing named the IHP School of Nursing a Center of Excellence in Nursing Education.The next Dean of Nursing is positioned to build on prior successes and develop an aspirational vision for the school and support the IHP’s latest strategic plan https://www.mghihp.edu/about/mission-vision/strategic-plan-priorities. In particular, a new leader would have the opportunity to:        Develop a vision for the future of nursing education and research and implement a plan for achieving it.        Demonstrate commitment to advancing justice, equity, diversity, and inclusion (JEDI) initiatives including the recruitment of faculty and staff members from minoritized groups and mutually beneficial relationships with community organizations.        Strengthen academic-clinical partnerships to expand the quality and quantity of experiential placements for learners.        Promote community and wellbeing among faculty and staff and advocate for sufficient resources for them to fulfill their responsibilities.        Leverage interprofessional collaboration to reduce silos and increase efficiency.        Nurture nursing research, catalyze research teams, and provide professional development for all faculty members.        Diversify revenue sources through enrollment management, philanthropic giving, and/or external grants. BostonThe IHP campus occupies 180,000 square feet across seven buildings in the historic Charlestown Navy Yard, set along the beautiful Charlestown waterfront and overlooking downtown Boston, Massachusetts. Boston is a nexus for higher education, healthcare, and technology industries, boasting three dozen colleges and universities and twelve teaching hospitals within its metropolitan area. For the last two years, WalletHub, a personal finance publication, has ranked Massachusetts first among all 50 states in key indicators of livability. Conde Nast Traveler recently ranked Boston as one of the world’s top 30 greatest cities and the 6th best big city to live in the United States.   Mass General BrighamThe IHP proudly continues the legacy of the Boston Training School for Nurses, founded in 1873 at Mass General Hospital. By the time of the IHP’s founding in 1977, the training school was the oldest continuously operating diploma nursing school in the United States. When Mass General Hospital formed a partnership with a cross-town academic health center, Brigham and Women’s Hospital, the IHP became the sole degree-granting entity in an integrated healthcare system. The system has since expanded to include Spaulding Rehabilitation Network, numerous community hospitals, a health insurance plan, home healthcare services, diagnostic centers, community practices, and more. Now named after its founding institutions and home to 80,000 employees, the Mass General Brigham system is the largest private employer in Massachusetts. Mass General Brigham is also the largest hospital system-based research enterprise in America with an annual research budget of $2.5 billion. The School of Nursing’s position within this leading health system affords unparalleled opportunities for academic-practice partnerships, research collaborations, and workforce development initiatives. Massachusetts General Hospital As the IHP’s founder, Mass General Hospital (MGH) provides an exemplary environment for cutting-edge teaching and research along with numerous opportunities to serve and create value for the local and regional communities that our institution serves. The Dean of Nursing has pivotal roles not only in the Institute’s School of Nursing but the broader MGH community. The Dean holds important roles within the hospital’s nursing leadership as a member of the MGH Chief Nursing Officer Council and serves as the MGH Associate Chief Nurse for Academic Affairs.    MGH Institute of Health ProfessionsThe IHP is a not-for-profit health professions school accredited by the New England Commission of Higher Education. Approximately 1500 students are enrolled across three schools in post-baccalaureate, master’s, and doctoral programs in audiology, genetic counseling, health administration, healthcare data analytics, health professions education, leadership in nursing education, nursing, occupational therapy, physical therapy, physician assistant studies, rehabilitation sciences, and speech-language pathology. The overall graduation rate for matriculated students in 97%. In addition, nondegree students pursue online science prerequisites and continuing education and professional development. Students are supported by 260 FTE faculty, staff, and administrators. The operating budget of the IHP is $76.5 million in FY23 with an endowment of $50 million. The research enterprise includes 71 active grants with a total value of $44.6 million. For seven consecutive years, Insight Into Diversity has recognized the IHP with the Health Professions Higher Education Excellence in Diversity award. The Chronicle of Higher Education honored the IHP as a “Great College to Work for” for over a decade.  The IHP has announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the IHP community to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus environment and better support the diverse communities the school serves. This initiative complements a commitment from MGB to stand “United Against Racism,” which holds leadership accountable for mitigating the harms of racism in patient care, workplace culture, and community health.  School of NursingThe Dean of Nursing provides strategic, academic, and administrative leadership for the faculty, staff, and students within the School of Nursing. The Dean reports to the Institute’s Provost, Vice President of Academic Affairs, and Chief Academic Officer. The Dean also serves on senior councils for the IHP, including its Academic Leadership Council, Executive Council, and the Academic and Student Affairs Committee of the IHP’s Board of Trustees. The Dean will be guided by the school’s mission: “Through excellence in education, research, scholarship, clinical practice, and service, the School of Nursing cultivates a community grounded in social justice, equity, and inclusion to prepare graduates to lead interprofessional, holistic healthcare in a rapidly changing world.”  Academic programsSON offers degrees at the bachelors, masters, and doctoral levels as well as certificates and non-degree offerings. In FY23, more than 600 students were enrolled across three degree programs, including the accelerated bachelor of science in nursing (the largest program), the direct-entry master of science in nursing (the second largest), and the doctor of nursing practice. US News & World Report ranks the master’s program third in Boston and #61 in the country. The direct-entry master’s class of 2025 achieved a 100% first-time pass rate on the National Council Licensure Examination. The DNP program is the top-ranked in Boston and #67 in the country. In 2024, SON launched an online master’s of science in nursing education for bachelor-prepared nurses. The incoming Dean will have the opportunity to assess all degree and continuing education offerings and determine how best to position the SON for future academic success and strong enrollment.Faculty and staffThe Dean will be able to rely on the talents of 54 faculty members and 11 staff members. Fifteen current and former faculty have been recognized as Fellows of the American Academy of Nursing. Four are distinguished practitioner fellows of the National Academies of Practice. Reporting directly to the Dean include the following:        Associate Dean for Academic Affairs        Assistant Dean for Administration        Assistant Dean for Student Success        Director of Community Engagement         Director of the Center for Climate Change, Climate Justice, and Health        Director of Faculty Development        Senior Executive AssistantThe school community and Dean are further supported by the Institute’s centralized support teams and offices, which includes Development and Alumni Affairs; Enrollment Services; Faculty Affairs; Human Resources; Office of Justice, Equity, Diversity, and Inclusion; Library; Operations and Information Technologies; Research Administration; Strategic Communications; and Student Affairs and Services.Research and funded projectsThe SON has established a reputation for healthcare workforce development and educational research. Faculty within the school currently hold over $10 million in federal training grants. These projects are advancing critical shortages and skills gaps within the healthcare workforce while expanding care for vulnerable populations. In the HRSA-funded Integrated Healthcare Partnership: Bridging the Behavioral Health Gap grant project, the team has developed longitudinal immersive, team-based clinical experiences for graduate psychiatric nurse practitioner students, who provide care for vulnerable, high need populations in underserved communities in the greater Boston area. In the HRSA-funded Impacting Health in Partnership: Nurses on the Move Towards Health Equity and Climate Justice project, nursing faculty lead interprofessional mobile health services to mitigate health-related consequences of COVID-19, climate change, and environmental health inequities within marginalized populations. In 2023, SON received nearly $6 million from the U.S. Department of Labor to train nurse educators and help address national nursing shortages, making it the only educational institution in New England funded to build up and diversify the nation’s nursing pipeline. In this project, more than 220 nurse educators will be trained within the MGB healthcare system and across other academic and healthcare partner institutions within the region. Nursing faculty members also received over $1 million from the Commonwealth of Massachusetts to train 140 nurses over two years to provide in-home care for children and adults who require intensive, continuous skilled nursing support in order to remain at home. Community engagementThe IHP’s IMPACT Practice Center, clinical education and pro bono center on campus, houses the Ruth Sleeper Nursing Center for Clinical Education and Wellness. The Nursing Center is a nurse-led screening, referral, education, and support resource for Charlestown and Greater Boston-area residents. Free support services are provided by MGH Institute nurse practitioner students under the supervision of licensed nursing faculty. A mobile van, designed to eliminate transportation-related access to care barriers, enhances the adult primary care services offered through the Sleeper Center by allowing prelicensure and advanced practice nursing students to engage directly with communities at client residences and various community-based sites. The Center for Climate Change, Climate Justice, and Health engages in education, scholarship, and advocacy to lead nurses and other health professionals to address the health effects of climate change.  FinancesThe SON’s annual operating budget is developed by the SON Dean in consultation with the IHP’s administrative leadership. The annual budget and long-range financial planning are aligned with the IHP’s strategic goals and are based on enrollment projections, faculty and staff requirements, and strategic initiatives. The Dean also collaborates with the other academic deans and administrative leaders to help establish tuition and fee rates. Tuition and fees are the largest revenue source for the SON, which totaled $26 million in FY23 and was accompanied by over $4.4 million in financial aid, tuition awards, and preceptor educational vouchers. The largest expenses for the school are salary and fringe benefits. The SON is also supported by several endowed funds and other gifts.  QualificationsQualifications and personal characteristics The ideal candidate will demonstrate the following competencies, knowledge, skills, and abilities.Education and licensure         An earned doctorate from an accredited institution with at least one graduate degree in nursing (Ph.D. is highly desirable).         Currently licensed or eligible for licensure as a registered nurse in Massachusetts         Track record of achievement in education, scholarship, and service, which supports appointment as Professor within the SON. Professional experience         At least five years of experience as a senior administrative leader in higher education (e.g., dean, associate dean, department chair; leadership role in academic nursing or higher education administration).         Successful leadership with a record of consistent performance and skilled administration with the ability to steward financial resources, fundraise, lead growth and entrepreneurial pursuits.          Commitment to a culture of trust, transparency, accountability, and fairness in administration and school governance.         Effective recruitment, retention, and development of faculty, staff, and students.         Knowledge of the administrative operations of academic nursing programs.         Experience in the development and successful implementation of academic programs in nursing and/or other health professions.         Knowledge of accreditation standards and a track record of successful outcomes with quality assurance for academic nursing programs.        Familiarity with the U.S. healthcare system and emerging trends, operations, and current issues.  Personal characteristics         Strategic thinker         Transparent and persuasive communicator        Effective collaborator and consensus builder         Passionate teacher, mentor, and coach        Skilled organizer who can navigate complex, dynamic environments        Reflective recipient of critical feedback in the service of continuous quality improvementElaine Tagliareni, EdD, RN, CNE, FAAN, Professor and Director of Faculty Development in the School of Nursing ([email protected]), and Peter Cahn, PhD, Associate Provost for Academic Affairs ([email protected]), are chairing the search and are available to answer questions from potential applicants. For consideration, please submit a CV and cover letter describing your relevant experience and qualifications and how they would support your success in the Dean role through the MGB careers portal or directly to Jihan Scimemi, executive talent acquisitions partner for Mass General Brigham, at [email protected]. The search committee will prioritize candidates whose credentials are received by April 15 with an anticipated start date after July 1, 2024. Primary Location: MA-Charlestown-MGH IHPWork Locations: MGH IHP (MGHCharlestownIHP)36 First AvenueCharlestown, 02129Job: Education - OtherOrganization: Massachusetts General Hospital(MGH)Schedule: Full-timeShift: Day JobEmployee Status: RegularJob Posting: Mar 4, 2024

Education Programs Coordination (50%)Principal Duties and Responsibilities:Create, Monitor and track documentation of all fellowship educational activity including didactics, curriculum, resident evaluation, semi-annual program director meetings, semi-annual Clinical Competency Committee meetings, surveys, case logging, duty hour monitoring, etc., to assure compliance according to ACGME regulations.Coordinate educational events such as resident orientation and graduation activities, teaching conferences, group interview sessions, Clinical Competency and Program Evaluation Committee meetings.Attend ACGME-regulated meetings, take minutes, prepare evaluations, presentations for review.Assist with application review and recruitment process for residency and fellowships.Assist administrator with annual ACGME update preparation and document collection.Manage fellowship recruitment, including processing and assessing applicants and coordinating interview dates with both faculty and applicants.Support for special projects and educational activities: assist with special projects, as requested. Will include coordination of special events such as meetings, dinners, interview sessions, orientations or graduation activities, and surgical statistics regarding admissions, discharges, deaths and complications, database entry and processing of educational program data.Other projects and reporting functions as assigned by Senior Operations Manager, Education Programs Manager, and Program DirectorAdministrative Support (50%)• Perform administrative duties under minimal supervision at the highest proficiency level.• Provides direct support to Thoracic Surgery Faculty and Senior Operations Manager• Work is highly complex, non-repetitive and often project oriented.• Ability to problem solve and determine best course of action with little direction.• Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, apply knowledge as appropriate with little direction from Supervisor.• Track expense budgets, perform basic bookkeeping tasks and create financial reports.• Assist with training and orienting staff as needed.• Provide cross coverage as needed.• Follow HIPAA guidelines for the management of patient privacy and confidentiality.• Other duties, as assigned (listed below) Administrative Functions1. Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, BWPO, DFCI and other Network Sites. This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.2. Maintains schedule for faculty including coordinating patient clinics and operating room schedule with all meetings at BWH, satellite offices and outside engagements.3. Handles all telephone calls and messages having to do with the Faculty's administrative practice, triaging calls, as necessary, to appropriate personnel.4. Receives and sorts all mail for faculty.5. Maintains and organizes filing system for faculty.6. Composes routing correspondence to patients and physicians. Abstract basic information from patient records and other files.7. Prepares various types of medical and administrative correspondence including dictated medical staff notes, memoranda, reports, letters and schedules. Composes, proofreads, and edits as necessary8. Coordinates meetings using appropriate internal hospital resources whenever possible.9. Works as a team member with all staff in the Division to ensure smooth operation of the Division, including participation in staff or faculty meetings, taking minutes, and preparing agendas.10. Prepares, submits, and follows up on check requests, work orders, and resource booking requests to ensure completion.11. All other duties as needed and requested by the Operations Manager and the Senior Administrative Director.12. Performs all other duties related to the surgeon's administrative practice at the Brigham and Women's Hospital, Dana-Farber Cancer Institute, and other satellite offices including faxing, filing, photocopying, scanning, completion of forms and routine mailings as required. Travel13. Makes frequent travel and housing accommodations for various meetings and speaking engagements, including processing and tracking of travel reimbursements for visiting physicians and foreign dignitaries.14. Monitors surgeon's travel, lecture, and vacation schedule.15. Plan meetings and conferences, which may also require tracking of budgets or the ability to compose minutes.Credentialing and Licensure17. Monitor surgeon's state license and credentialing, and renews when necessary.18. Maintain surgeon's current CV information.Special Projects19. Coordinate any special functions, including but not limited to recruitment activities and visiting professorships, requested by the surgeon, which includes booking hotel conference/function rooms, catering and entertainment.20. Monitors and maintains budget for any special projects or events planned by the Surgeon.21. Helps organize and maintain of vendors and speakers for various divisional meetings including but not limited to the Quality Assurance Meeting.22. Run work-related errands as they arise for faculty.23. Any projects assigned by the Senior Operations Manager or Administrative Director.Qualifications Skills/ Abilities/ Competencies Required:Ability to effectively respond to time sensitive and confidential issues.Excellent organizational skills with the ability to oversee multiple projects at the same time and the ability to function well under deadlines and heavy work volume.Excellent interpersonal skills and flexibility.Strong communication (oral and written) skills with all levels of employees.Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary.Initiative and ability to work both independently and as a member of a functional team.Maturity to work effectively with all levels of faculty, administration, and staff in situations where one must be courteous but firm in seeking information or compliance with educational program needs.Detail oriented.EEO Statement EEO

The Practice Coordinator is primarily responsible for coordinating new patient appointments and surgical appointments for the Department of OBGYN, Gynecologic Oncology division. The Practice Coordinator is also responsible for a variety of supervisory, administrative, and practice-specific programs and functions. He/ She reports to the Practice Manager(s) and is under the general direction of the Department Administrator and Medical Director(s).In Accordance with all BWH established policies and procedures, the Practice Coordinator will communicate respectfully and professionally with all new patients calling the ambulatory practices and triage and book patient appointments appropriately as well as analyze trends in location, service and provider demand.CUSTOMER SERVICE:Coordinates all registration and visit-related activities for new patients to the practices.In collaboration with the Practice Manager(s), serve as point person for patient satisfaction efforts and improvement initiatives.As a member of the ambulatory practice leadership team, the Ambulatory Practice Coordinator is responsible for ensuring all patients and family members are attended to in a professional and compassionate manner.Serves as patient liaison to communicate patient needs and feedback to appropriate clinical team members.Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing.Processes new patient referrals as appropriate, which may require interaction with the referring physicians' offices, insurance, patient access services, and managed care personnel.Obtains referrals for patient appointments not acquired the Patient Service Center and processes payment for self-pay patients. Provides information to new patients to ensure a smooth transition from referral call to registration to billing/ financial counseling. Serves as an administrative lead to ensure that all new patient experiences are optimal given our current resources. Coordinates and facilitates collection of patient feedback through focus groups and/or patient surveys.Works in conjunction with Practice Manager, Practice Leadership, and Patient & Family Relations to ensure patient complaints are responded to in a professional and timely manner through service recovery.Reviews and modifies all patient information and educational materials, brochures, display boards, packets, and websites regularly and as needed.Identifies system and/or organizational barriers to patient care and recommends strategies to improve access.Collects, prepares, and analyzes reporting data related to quality of patient care services and patient satisfaction.Provides statistical data points for provider visits to ensure clinical sessions are in concert with the Medical Director's guidelines and with their patient panel requirements.Maintains providers schedule templates in the scheduling system for all practice providers sessions, including continuity clinics, evening clinics and IVF schedules. Develops and leads projects aimed at improving the patient experience and patient satisfactionAssists Practice Manager with new employee on-boarding assignments and orientation.Maintains hospital customer service standards with particular attention to teamwork and patient-staff interactions.Attends management and leadership meetings as necessary.Operates independently within established guidelines for the majority of duties. All other duties as assigned.OPERATIONS:Develops and maintains systems for collecting, analyzing and reporting measures of productivity, efficiency, and quality of patient care.Monitors physician clinic schedules and coordinates schedule modifications to meet patient needs.Contributes to the development and maintenance of unit-based policies and procedures related to the quality and efficiency of practice operations.HUMAN RESOURCES:Collaborates with Practice Manager(s) in the supervision of the performance and daily activities of all ambulatory practice secretaries and receptionist.Coordinates and oversees orientation of new secretarial support staffPromotes professional growth in practice support staff by developing and conducting customer service related educational programs.Oversees practice secretary scheduling in conjunction with the lead secretary.Co-leads bi-monthly staff meetings with secretarial support staff with Practice Manager.Qualifications Bachelor's Degree Required1 to 2 years of healthcare or customer service-related experienceFluent in English, Recommended fluency in SpanishSupervisory experience strongly preferred.Strong analytical, organizational, interpersonal, and demonstrated customer service skills required.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

New England Board of Higher Education (NEBHE)Boston, MAPosition Title: Project Manager, New England Prison Education Collaborative (NEPEC)Reports To: Director of Transfer InitiativesSalary Range: $75,000 - 87,000GENERAL SUMMARY:??The New England Board of Higher Education (NEBHE) seeks a dedicated Project Manager to lead the New England Prison Education Collaborative (NEPEC). Under the guidance of the NEBHE President & CEO and the Director of Transfer Initiatives, this role involves implementing and driving the success of NEPEC. This transformative partnership provides incarcerated individuals in New England with high-quality, workforce-aligned educational opportunities. NEBHE values diverse experiences, including those of individuals the criminal legal system has impacted, and actively encourages applications from those with such lived experiences.NEPEC will build upon the work and specific recommendations of The New England Commission on the Future of Higher Education in Prison, a 9-month regional endeavor funded by Ascendium Education Group. NEPEC will seek to ensure that every incarcerated person in New England has access to high-quality, workforce-aligned, equitable postsecondary opportunities with a wide range of educational pathways. To those ends, it will catalyze states' work to increase the availability of affordable, high-quality prison education programs, supporting collaboration within and across states to accelerate progress, build capacity and share resources via three multi-state projects over five years:Prison Education Community of PracticeHigher Education Engagement InitiativesNew England Higher Education in Prison (HEP) Data and Research CollaborativeNEBHE BACKGROUND:Established in 1955 by six visionary New England governors, NEBHE is a regional compact that works across New England to help leaders assess, develop, and implement education practices and policies of regional significance; promote regional cooperation that encourages efficient sharing of education resources; and strengthen the relationship between higher education and the regional economy. Based in downtown Boston, NEBHE is a nonpartisan, nonprofit organization.ESSENTIAL JOB DUTIES: Management & Coordination Lead the development and launch of NEPEC, a formal six-state collaborative vehicle for achieving the Commission's aimsPlan, assign, review, and coordinate complex, large-scale, multistate projects and technical assistance efforts supporting prison education programs (PEP), often requiring complex political judgments, a high degree of responsiveness to constituents, and a mature sense of organization priorities and concernsOversee the development and execution of work plans, staff assignments and standards of quality to ensure all projects are completed and aligned with intended grant outcomesServe as the primary point of contact for NEBHE with The Educational Justice Institute at MIT (TEJI) for coordination and collaboration in co-directing NEPECAdvise the NEBHE President & CEO and Director of Transfer Initiatives on PEP-related policy, program and administrative mattersStakeholder Engagement & SupportDirect and oversee primary NEBHE engagements with key PEP stakeholders in each New England state and across the region to guide the development of NEPEC, including: corrections commissioners, prison education administrators, state legislators, people with lived experience in prison education programs, postsecondary institution leaders and faculty members, state higher education executive officers, business and workforce development leaders, subject-matter experts, scholars and policy innovatorsOversee the planning, promotion, and execution of convenings (communities of practice, NEPEC meetings, advisory committee meetings, webinars, conferences, and other events), including invitations, logistics, promotion, creation of materials and follow-upsOversee the development and dissemination of Request for Proposal (RFP), application review, and grant award processes to support effective sub-granting of resources to states and key collaborators, providing adequate accountability, outcomes, and reportingGrant ManagementOversee the execution of grant-funded projects and ensure that deliverables are achieved, working collaboratively with staff, partner organizations, consultants, and other contributorsManage grant budgets, in collaboration with the NEBHE Chief Financial Officer and Business Operations ManagerEnsure the completion of all grant reporting requirements, including grant narratives required for mid-term and final reports to funder(s)Resource DevelopmentOversee the development of data-driven, research-based content and resources to support key grant-related deliverables, including policy and research reports and presentations, data briefs, and best practice tools to inform the work of state PEP coalitions, postsecondary institution leaders, state policymakers and other key stakeholdersCommunicationsIn collaboration with the NEBHE Director of Communications and Marketing, oversee development of a regular communications strategy to the networks of varied collaborators and stakeholders to support system-level change, effective collaboration, engagement and awareness of NEPEC-related information and activitiesRepresents NEBHE and NEPEC at relevant higher education in prison events throughout New England and nationallySupervisory ResponsibilityThe position will require supervision of at least one full-time staff member, 1-3 interns, and consultants.QUALIFICATIONS & SKILLS:RequiredA bachelor's degree with significant experience in project management, particularly in education, social justice, or related fields.5+ years of relevant, progressive work experience in higher education, prison education, workforce development, state policy or similar fields including experience supervising full-time staff??Expert on significant issues and challenges impacting the success of prison education programsGrant administration experience including the management of substantial, multi-year grants and budgetsStrategic planning experience, e.g., developing unit initiatives for complex stakeholder groups and planning complex projects from start to finishStrong computer and technology skills, including working knowledge of Office 365, Teams, project management tools (e.g. Hive) and data visualization tools (e.g. Power BI)Demonstrated success navigating complex, sometimes challenging working environments and seeking consensus among people with differing viewpoints and prioritiesCommitment to continued learning and the advancement of diversity, equity and inclusion; understanding of, or willingness to learn about, the sensitivities involved in communicating about higher education in prison to a wide variety of stakeholders, including people that have been directly impacted by the criminal legal system. ???PreferredSubstantial knowledge of state corrections, legislatures and intergovernmental policy processesExpertise in higher education in prison and federal regulations related to the restoration of Pell GrantsKnowledge of, and experience with, postsecondary education credentialing work, such as credential transparency, industry-recognized credentials, micro credentials and badging, etc.We welcome applicants with lived experience in the criminal legal system to apply.BENEFITSMedical and dental insuranceLife and disability insurancePaid holidays and vacationRetirement planFlexible hybrid work environment (with three required in-office days per week)Occasional overnight travel within and beyond New England is requiredWORKING CONDITIONS/PHYSICAL REQUIREMENTSMore than half of the time spent in a normal office setting, not subject to extremes in temperature, noise, odors, etc.Prolonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesCONTACTInterested applicants should submit a cover letter and resume or CV on LinkedIn or via an email to [email protected] using the subject line "NEBHE Project Manager, New England Prison Education Collaborative."

Who we are looking forThe State Street Alpha Professional Services team is looking for qualified individuals with a strong background in business operations, project management, database analysis, workflow design, system flows and business architecture in order to create client solutions and execute the implementation of the industry's first ever front-to-back client servicing platform.Why this role is important to usThe team you will be joining is a part of the Alpha Professional Services - the Client Integration Group. Our group works with many other areas of State Street Corp. to deploy the Alpha Platform to many of the investment industry's larger firms. The Alpha Platform is the first open front-to-back platform providing our clients with solutions for front office, middle office and back office needs. What you will be responsible forAs Alpha Professional Services Lead you willDrive a global rollout of Jira and Confluence including creation / management of a standardized client deployment plan, client task workflows, customized client fields and standardized management reports and dashboards.Meet with internal stakeholders to identify potential Jira projects and implement them creating efficiencies in the client deployment process.Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.Conduct training for employees and new hires on the tool set regarding how to use the tools, new functionality, etcProduce regular progress/status reports on the global rollout of the toolsetServe as the first point of contact for our Alpha team for issues, questions, clarifications about Jira/ConfluenceNavigate complex client relationships, build strong business relationships and manage expectations with client stakeholdersContribute to the definition of a standard implementation framework and continuous improvement of the model to drive efficiencies as adoption increasesBecome a product and platform SME on State Street's front-to-back platformWhat we value Experience in the financial business / investment industryExperience in administering program / project / product management toolsExperience as a Jira / Confluence administrator or super-user. Experience with advanced JIRA / Confluence concepts like project plan creation, workflow rules, roles and entitlements, centralized management reporting and etc. Education & Preferred QualificationsBachelor's degree or higher.7+ years of financial industry experience across front office functionality along with middle (IBOR) and back office systems, services and data domains.Extensive knowledge of advanced Jira / Confluence concepts and functionality. Client engagement and expectation management across the project life cycle. Being able to create, drive and execute deliverables pertaining to the creation / deployment of standard Alpha implementation plan.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careersSalary Range: $120,000 - $202,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

WHO ARE YOU? As the Channel Administrator & Support Specialist (CASS), you have a desire to provide best-in-class front-line service to VHL's customers, particularly those working through our digital channel partners. You value the relationships you build and always want to ensure that a customer's experience is positive and seamless.WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE ROLE ABOUT? As a front-line concierge for our company, you are responsible for providing top-tier customer assistance. You proactively manage administrative efforts related to these digital channel programs, acting as the primary liaison between various stakeholders, including channel partners, bookstores, customers, and internal VHL teams. The CASS ensures smooth operations, accurate tracking, and fosters transparency through data reporting.WHY IS THIS EXCITING? VHL is a growth organization and this newly added position will be an ambassador of the company while also being a key player in achieving our strategic goals. Each day will present new challenges and you will serve both as an internal knowledge expert around program operations and as the primary point of contact for external inquiries and needs.IN THIS ROLE YOU WILL: Proactively coordinate workflows, system updates, data, and stakeholder communications throughout the digital channel programs' adoption lifecycleSupport pre-sale coordination around channel program adoptions with operational partnership for VHL SalesManage channel data to ensure accuracy, enable transparency, and maximize VHL cross-team knowledge around program operations and outcomesLead communication between channel partners, account/bookstore contacts, and VHL Sales representatives to ensure seamless and successful customer outcomesYOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE) Bachelor's degree minimumMinimum of 2 years of experience in a customer or sales support, service, or success-oriented roleSolid general computer skills with programs such as Microsoft Office, Zoom, and Google ChromeExperience using a CRM and navigating various web-based systems or third-party customer portalsFlexibility to accommodate seasonal changes in responsibilitiesExceptional communication, active listening, planning and organization, time-management and follow-through skillsIDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE) 1+ years of experience working on proactive, multi-stakeholder projects preferred1+ years of experience working with Microsoft Excel-based data reports preferredExperience using SalesforceLOCATION - Hybrid Boston/Remote This role is a Hybrid Boston, MA/remote work arrangement during the work week and requires three days of in-office time (Tues/Thurs minimum). Our office is located at 500 Boylston Street, Boston, MA. Candidates must reside locally and within a reasonable distance to the office to be considered. Relocation assistance is not available for this role. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, PTO, and paid holidays. Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.PI240044332

Come join our team and play a pivotal role in promoting and ensuring an environment where human subject research is conducted according to the highest standards! Our TeamOur Human Research Affairs Compliance and Education Office was established in June 1999 as the Quality Assurance/ Quality Improvement (QA/QI) Program within the Office of Human Research Affairs at Mass General Brigham. We provide education and support to our research community and conduct both routine and for-cause compliance audits of human subject research studies across all our institutions. We ensure compliance and optimal conduct of human research with relevant federal, state, and local regulations, Good Clinical Practice, and institutional policies. We collaborate closely with our clinical research investigators and staff, our Institutional Review Board Office (IRB), and Research Compliance offices. Our team is also responsible for oversight of Clinical Trials.gov registration and reporting by investigators across our system.Role OverviewThe Senior Education and Compliance Specialist will develop and implement quality system-wide human research education initiatives and serve as the Protocol Registration and Results System (PRS) administrator for ClinicalTrials.gov registration and results reporting for Mass General Brigham Investigators.This role is responsible for the knowledge and application of research regulatory requirements, quality assurance/quality improvement, and health sciences research to advance our organization's mission. This role requires comprehension of research study design, excellent judgment, and decision-making in applying federal requirements to novel research constructs and incorporating those into educational initiatives. The ideal candidate will have a passion for creating engaging and effective learning experiences, a strong understanding of instructional design principles, and the ability to work collaboratively with stakeholders and subject matter experts to develop high-quality training materials.This role will also interpret NIH, FDA, International Committee of Medical Journal Editors (ICMJE), and other federal requirements along with our organization's policies to make independent decisions regarding federal registration and results reporting of clinical trials critical for our compliance with federal law and regulations. Principal Duties and Responsibilities• Oversee the development and implementation of quality system-wide human research education initiatives through partnership and collaboration with representatives from our Member entities. • Support the development of strategy and handle implementation for current and future system-wide clinical research education programs• Assist in the management of our organization's Education Advisory Committee - working with our Research Compliance Office and clinical research representatives from each entity to create and coordinate programs and subcommittees.• Work with subject matter experts (SMEs) and conduct thorough needs assessments to identify learning gaps, objectives, target audience, and training requirements across all of our entities to meet the need for enterprise-wide clinical research education.• Use evidence-based practices to design, develop, and deliver instructional materials, including eLearning courses, instructor-led training, videos, and other multimedia content• Implement instructional strategies and knowledge transfer solutions for instructor-led, web-based, virtual classroom, mobile, online, and blended learning delivery• Create and edit multimedia elements, such as graphics, animations, and videos, to enhance the learning experience• Apply adult learning and design principles to create engaging learning activities, course content, material/multi-media• Develop storyboards, scripts, and outlines for training materials to guide the development process• Design innovative, engaging, and effective SCORM-compliant courses • Monitor the effectiveness of implemented education initiatives and develop and implement improvement strategies to enhance learner's experiences• Produce course outlines or other educational material based on program objectives to system-wide affiliates, investigators, etc.• Regularly assess education offerings at external academic research institutions to compare them with our organization's offerings.• Assist with the development, implementation, and maintenance of electronic systems to support ongoing Compliance and Education Office activities• Partner with our Digital Team to develop new and enhance existing modules and/or forms in the Research Electronic Data Capture (REDCap) system• Remain current with human research training requirements and trends in clinical research to ensure the human research education program meets the needs of our research community• Assist with the development and maintenance of the C&E Office department website and act as the Clinicaltrials.gov PRS Administrator• Assist with the development, production, and distribution of the C&E Office communications about C&E and HRA activities and education• Act as an education and compliance expert concerning ClinicalTrials.gov and the corresponding federal regulations, Institutional Review Board (IRB) requirements, and our policies and procedures. Develop and coordinate procedures and programs to enhance investigator understanding and compliance with ClinicalTrials.gov regulations and requirements.• Review new protocols and identify which protocols require registration in accordance with FDAAA-801, NIH, CMS, International Committee of Medical Journal Editors (ICJME), or other policies or regulations.• Work jointly with other departments such as IT to enhance existing ClinicalTrials.gov notification systems and develop reports/metrics/tracking mechanisms to review, and monitor records for compliance.• Design and implement a communication plan for facilitating researchers' compliance with ClinicalTrials.gov registration and reporting requirements. Notify investigators of non-compliance and raise persistent non-compliance to HRA leadership.• Identify gaps in knowledge; develop, implement, and evaluate educational programs and materials aimed at enhancing the efficiency and compliance of ClinicalTrials.gov registrations and results reporting at our institutions.• Generate and maintain internal policies and SOPs intended to forge institution-wide compliance with ClinicalTrials.gov. This will include the development of recommendations for corrective actions and ensuring appropriate follow-up.• Interact with appropriate entities or agencies to resolve ClinicalTrials.gov-related compliance problems.• Serve as a Liaison with NIH ClinicalTrials.gov team to support ClinicalTrials.gov across our organization• As appropriate, participate in the National Clinical Trials Registration Taskforce and other ClinicalTrials.gov conferences, meetings, and working groups.• Provide outstanding customer service to investigators and research teams in response to access requests, password reset requests, requests for training or assistance in updating records, requests for clarification, and resolution of problems.• Use/s Mass General Brigham's values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation, & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement, & Personal Growth, Teamwork & Collaboration• Other responsibilities as assignedQualifications Qualifications• BS required; Master's degree in related field preferred (e.g., M.Ed., MS, MSN, MSW, MPH, MPA, MSCI);• Minimum of 3-5 years of proven experience in a research setting with exposure to research protocols and knowledge of related regulations, along with knowledge of curriculum development, Learning Management Systems, and adult learning principles• Proficient in the full suite of Microsoft Office and the ability/affinity to learn new technology applications.• A combination of education and experience may be substituted for requirements.Skills, Abilities, Competencies• Possess strong interpersonal skills to effectively connect with cross-functional teams, including staff at all levels of the organization• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within internal and external individuals associated with our organization• Excellent verbal and written communication skills, including public speaking.• Strong analytical, critical thinking, problem-solving, and negotiation skills• Ability to effectively handle multiple, simultaneous projects and establish priorities• Ability to be flexible and adapt to shifting priorities• Ability to effectively conduct meetings, both formal and informal• Excellent time management skills• Requires minimal direction from leadership and possesses the ability to learn quicklyEEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Outpatient Psychiatry Department at Massachusetts General Hospital is seeking a full-time Psychiatric Nurse Practitioner to provide clinical services embedded within a team-based care treatment team. The team will consist of a psychiatrist, a psychologist, a nurse practitioner, a social worker, and a medical assistant. The team will function within a general psychiatry outpatient clinic, serving the mental health needs of patients under the care of MGH primary care physicians. The Psychiatric Nurse Practitioner (NP) develops, implements and evaluates a program of specialized health care for the patients serviced including performing diagnostic evaluations and medication management. The Psych NP promotes a collaborative relationship and effort between members of the team, continuity of patient care and efficient use of resources. The Psych NP serves as a role model for professional nursing practicPRINCIPAL DUTIES AND RESPONSIBILITIES:Provides direct care to a select patient population in collaboration with the physician.Performs and records the patient history and physical exam Reviews findings with the collaborating physician as appropriate Consults medical providers as appropriate. Utilizes advanced practice knowledge to identify, prevent or solve complex and/or recurring patient care problems. Follows and manages patients (in collaboration with TOP team) enhancing continuity of care. Performs (oversees/assures completion of) specialized procedures particular to the select population mutually agreed upon with collaborating physician and as per department guidelines. Performs medically delegated aspects of patient care as agreed upon by nursing and medical administrators according to practice guidelines. Collaborates with office staff and physicians to facilitate a comprehensive plan of care and coordinate resources. Writes orders which are in accord with current clinical and hospital guidelines and policies. Maintains and practices in accord with Psych NP guidelines per state and hospital regulations.Participates in shared pager coverage model for nights and weekends along with other Psychiatric Advanced Nurse Practitioners across the Department Provides consultation to other clinicians on the team, as well as to those within the department.Serves as a resource to staff in area(s) of expertise. Serves on appropriate intra and interdepartmental committees. Participates in the development of formal and informal educational programs for office based clinical support staff.Develops educational programs within area of expertise. Collaborates with team members, office staff, administrators and departmental colleagues to meet staff and patient educational needs. Monitors patient outcomes in accordance with defined standards of patient care.Collaborates with interdisciplinary team members to plan, implement and evaluate pertinent change in practice and health care delivery. Identifies system-wide factors contributing to undesirable outcomes, such as complications, increased length of stay and over utilization of services. Facilitates patient movement through the system and efficient use of resources through interdepartmental collaboration. Supports research efforts to advance knowledge and to promote evidence based practice.Evaluates own practice and program effectiveness.Identifies pertinent nursing and health delivery problems for investigation. Evaluates current research findings for clinical specialty and determines applicability to practice. Assists nursing and medical colleagues in research efforts. Responsible for own professional growth and maintenance of required credentials.Maintains the standards and educational requirements specific to the position,certification and licensure. Identifies own learning needs and goals. Takes responsibilities for leadership and participation on committees and task forces within the department and the hospital. Maintains and updates clinical knowledge and skills based on current health care practice/research.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Relying on advanced training in psychodynamics, pathophysiology, physical assessment, pharmacology, treatment intervention, the psych NP provides an assessment and assistance with establishing comprehensive plans that address a broad range of concerns for the patient with psychiatric disorders: 1) Complete biopsychosocial and psychopharmacological evaluations 2) Develop treatment plans based on assessments and provide appropriate treatment 3) Maintain working relationship with patient and/or family while maintaining appropriate professional boundaries 4) Maintain effective working relationships with collaborative leadership teams and interdisciplinary health care teams and appropriate community providers 5) Document in the medical record according to departmental policies and procedures A qualified candidate must demonstrate strong interpersonal communication, conflict resolution and organizational skills.WORKING CONDITIONS:Provision of episodic, consultative, and recurring care to adult patients (including geriatric and those with substance use disorder) in the outpatient psychiatry clinic located in the Wang building and via telehealth platforms.Qualifications Valid Massachusetts RN licensure in good standing Master's degree in Nursing Valid Massachusetts Psychiatric Nurse Practitioner licensure in good standing. Buprenorphine Waiver required (or willingness to acquire waiver in first 90 days). Current federal and state controlled substance certification/registration or eligibility. Previous Psych NP experience preferred Previous psychiatric nursing experience required.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Senior Nursing Director - Care Coordination / Full Time / 40 HoursGENERAL OVERVIEWBrigham and Women's Hospital is seeking a Senior Nursing Director, an outstanding leader, to lead all aspects of Nursing Care Continuum Management for BWH and BWFH.As a leader of the Nursing Care Continuum Management (CCM) division, the role reports to the Senior Vice President Patient Care Services, Chief Nursing Officer, the Deputy Chief Nursing Officer/VP Nursing, and Vice President of Clinical Operations and Care Continuum for practice professional standards, quality, and safety. With 24-hour accountability the Senior Nurse Director (SND) in collaboration with the service, team, and departmental colleagues, assures that competent, compassionate patient care is consistently provided for patients and families in inpatient, outpatient, and community settings within the division. They participate in the development, refinement, communication, and actualization of the BWH and BWFH Department of Nursing (DON) vision, professional practice model, and relationship-based care delivery system. The SND is responsible for nursing practice, quality measurement and improvement, education and professional development, clinical information systems, fiscal oversight/planning and human resources related matters, patient care within the division of Care Continuum Management leadership development, and strategic planning. The SND of Care Continuum Management, is responsible and accountable for the overall clinical and administrative leadership of RN Care Coordination (RNCC). This role will directly supervise and manages staff within Nurse Care Coordination. The scope of responsibility includes professional nursing care coordination practice, human resource management, educational development, research, continuous improvement, utilization management, DRG program and MGB, Brigham (BWH and BWFH) network initiatives. This position will work in partnership with the executive director of post-acute strategy and complex care, senior medical director of clinical operations and executive administrator of care continuum management.At the Brigham, we place great value on being a diverse and inclusive community. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and groundbreaking healthcare and research.Principal Duties and ResponsibilitiesEmulates leadership principles and DON voice represented by the Professional Practice Model (PPM): Compassion, Knowledge, Excellence, Collaboration and Relationship-based care with care of the patient, family, team, and nurse.A. CompassionEstablishes and maintains an environment that is supportive of professional nursing practice.Serves as a clinical leader/coach/mentor to nurse leaders within the division/departments.Attracts, retains, and develops the most promising leadership team.Identifies, encourages, and provides mechanisms through collaborative governance.Provides leadership to nursing and clinical leadership staff in the selection, evaluation, promotion, and termination of employees.Participates in development, implementation, and monitoring of performance standards and performance management systems to assure continuous improvement on the quality of service and care.Demonstrates personal commitment through quality job performance, a sense of responsibility for high achievement, awareness of current events throughout the hospital, and positive promotion.Demonstrates a commitment to the success of the organization through enthusiastic, positive, and inspirational interactions with others and continuous role-modeling of the behaviors consistent with the mission, vision, and values. B. KnowledgeHas significant clinical and management experience related to nurse CCM, particularly supporting workflows, critical issues, and staff development.Has experience of case management standard processes and optimized workflows.Participates in formulating the department's, Patient Care Services and the organization's vision and strategic plan.Communicates and operationalizes the strategic plan and can link the plan to tangible outcomes.Uses management information to determine trends, forecasts, and marketing strategies, which have implication for the institution's operational and strategic direction.Develops and maintains an operational plan based on the Hospital and DON mission and strategies.Develops and takes part in creating systems to monitor the patient care environment, knowledgeable about and mindful of relevant regulatory compliance. Including environment of care plan to ensure a safe, infection-free, and efficient area forpatients, visitors, and employees.Assures regulatory compliance through leader and staff education and participation in continual readiness initiatives/ programs.Assures development and implementation of educational and professional development programs, which meet the needs of leaders and staff.Provides leadership support for and participates in the expansion of nursing and other clinical research programs.Applies research findings in developing practice standards and guidelines.C. ExcellenceSets RNCC practice standards, monitors and evaluates the quality-of-care coordination delivered in accordance with established Departmental, Professional, and Regulatory standards. Ensures ongoing sustainability with process improvement projects.Considers opportunities for improvements in clinical workflows, potential efficiencies, and guides RNCCs in improvement activities.Develops and sustains a collaborative environment that is patient-focused and supports excellence in care coordination and interdisciplinary care.Facilitates communication of information between staff, administration, clinical services, and departments. Ensures regular communication with department, service-line leadership to receive and respond to feedback bi-directionally.Identify trends in patient progression opportunities and raises to leadership.Participates in institutional, community, state, national, and/or professional organizations concerned with care coordination and health care issues.Collaborates with the Professional Development Manager for CCM to identify learning needs of staff and provide for continual learning and development of staff to meet innovative practice standards.Hold regular cadence of staff meetings to receive and respond to feedback.Hold regular meetings with department/service-lines related to case management concerns.Works in collaboration with the Executive Director of Post-Acute Strategy and Complex Care related to appropriate critical issues to complex care team and identifies learning opportunities for RNCCs for complex patients.Establishes and evaluates annual departmental goals in conjunction with other departments.Contributes to development and integration initiatives.Demonstrates and promotes a professional practice environment that recognizes excellence in clinical nursing practice; participatory decision making around practice issues and the work environment; research and theory-based practice; care delivery systems and human resource development and management.Provides input into development and implementation of information systems to support patient care. Provides formal and informal opportunities for feedback regarding professional development to leaders and staff and to develop personal professional development goals.Accountable for contributions to planning, implementing, and evaluating the DON Quality Plan, inclusive of nurse sensitive indicators and patient satisfaction metrics.Supports and emulates an environment focused on quality and safety with a just culture. Participates in review process and improvement measures.Actively participates in the quality improvement programs, assuring clear articulation of the quality agenda by all staff in their patient care area(s) and/or specialty patient populations.Develops, revises, or reviews all policies and procedures related to service area. Has intimate knowledge of policies and procedures and monitors staff compliance.Organizes and directs workflow, solves intra and interdepartmental problems that inhibit workflow and quality, motivates employees to optimal performance, and acts as a resource to staff for clinical, ethical, or system issues.D. CollaborationCollaborates with the executive director of post-acute strategy and complex care, senior medical director of clinical operations and executive administrator of care continuum management to support entire care continuum management team.Represents the team of nursing with senior management, department administrators, and medical leadership.Actively builds inter-professional relationships to assure dialogue around patient care and issues to enhance outcome driven patient care.Participates in and works jointly with the Nurse Executive Board.Seeks resources/acts as a liaison for nurse leaders within the designated departments/division.Collaborates with Human Resource leaders/staff re: personnel management as appropriate.Collaborates in division wide recruitment and retention strategies and planning.Represents DON and provides leadership on various hospital and nursing committees.Collaborates with colleagues on clinical research studies.Administrator on call duties approximately every 6 to 8 weeks to address issues raised from providers, RN's or outside agencies during evening and off-shift hours, including weekends.E. Relationship Based CareIn partnership with the Assistant Nurse Director, Professional Development Manager and Director of Utilization Management supports the RNCCs with development, day-to-day management and critical issues.Interviews and hires department nursing personnel considering hospital goals, departmental needs clinical expertise, team temperament, diversity, and in accordance with collective bargaining agreement.Assures that all employees are oriented to the Hospital, Department, and assigned Clinical Service and that appropriate documentation of competency is completed.Assures timely completion of competency evaluation and performance appraisal in collaboration with Professional Development Manager.Creates an environment that celebrates the professional growth of nursing practice.Responsible for creating and maintaining a caring, therapeutic, healing, patient- and family-centered care environment.Assures the presence of interventions to promote/assure a patient and family centered healing environment.Assures appropriate staffing plans and budget to meet patient care needs on a continuous basis.Promotes an inclusive environment supportive of a patient- and family- centered care for a diverse community. F. Financial Planning and ManagementContributes to the preparation and monitoring of personnel, supply, and capital budgets for Care Continuum Management in collaboration with Administrative Director.Collects and analyzes data regarding financial plan variances and develops plan to correct or makes sound proposal for adjustments to financial plan.Assesses the need for adjustment for resource allocation based on changes in patient populations, clinical programs, length of stay, costs of care and payer regulations.Educates staff regarding department and hospital budgets in order to promote awareness of individual accountability and responsibility for department fiscal management.Seeks staff input and makes recommendations for system and process changes to support improvement efforts.Uses hospital and service-line outcome data to assess and improve care coordination performance.Determines resources that are needed to meet patient care and quality of work-life goals in joint effort with the clinical and administrative leadership team.Collaborates with inter-professional team in developing financial plans for new and existing programs.Provides leadership to clinical and nursing management staff in the development and management of capital and operational budgets.Allocates and monitors resources to achieve productivity, customer service and staff development goals.Participates in determining and managing nursing resource requirements and plays an active role in recruitment, retention, and growth of programs that meet these requirements.Qualifications QualificationsCurrent registration in nursing in the Commonwealth of Massachusetts.MSN (or) DNP (or) PhD, (or) a BSN with a Master's degree in a related field, required.Current certification in case management or nursing administration is required or to be attained within two-year period from date of hire. Certification must be maintained while employed in this position.Minimum of 3-5 years' experience in nursing administration within an academic medical center preferred.Skills and Abilities RequiredMust have demonstrated ability in management of diverse activities pertaining to patient care service line or clinical competence in nursing practice.Expert interpersonal and communication skills.Must possess analytical abilities necessary to organize, to supervise and to evaluate the work of others; to develop and to administer policies, procedures, budgets, and use current concepts of nursing practice.Supervisory Responsibilities: Position may include supervision of nursing directors, assistant nursing directors, nurse/flow/operations managers, professional development managers, and other levels and roles of technical and support personnel.Accountability: Reports to the Deputy Chief Nursing Officer/VP of Nursing and VP of Clinical Operations and Care Continuum Management for operational elements. Reports to the Senior Vice President and Chief Nursing Officer for quality and professional development.Working Conditions: Works in a variety of patient care environments throughout the institution. Will require visits to patient care units and to community agencies. This includes travel to off campus locations such as Chestnut Hill, Foxborough, and other current and future Brigham (BWH and BWFH) licensed and/or affiliated practices with procedural service offerings.EEO Statement At the Brigham, we place great value on being a diverse and inclusive community. Brigham and the Department of Nursing are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.