Desktop Support Analyst Salary in USA

Innova's direct client is seeking a Desktop Support Technician to join their team in Phoenix, AZ. This is a long-term contract with potential for extension/FTE. On-site Mon-Fri 8am-5pm. Assists management by providing technical support and day-to-day work direction to technical team. Maintains information technology service, functionality and end user satisfaction by coordinating, monitoring, and assisting with the resolution of escalated questions and more complex problems. Essential Job Results: Assists management by providing technical support and day-to-day work direction to technical team. May assist in scheduling and coordinating workflow. Provides customer service by assisting internal and external customers with technical problems and information requests. Delivers reliable high-performance applications and technical services. Follows-up with customers to ensure satisfactory resolution. Provides technical expertise in assigned areas by troubleshooting and solving problems with vendors and systems. Enhances automation processes and coordinates with internal departments to recommend systems or production environment modifications or other corrective actions as appropriate. Facilitates smooth departmental operations by serving as a subject matter expert. Oversees proper problem escalation, notification and follow-up and ensures continuity of service levels and system functionality. Contributes to team effort by communicating with information systems contacts, other departments and/or property owners/management. Helps resolve database related customer service issues. Provides accurate documentation of issues and activity by monitoring and maintaining a trouble shooting tracking log. Participates in special projects as assigned. Protects the Company by handling business sensitive information with appropriate confidentiality. Experience/Education/Skills Minimum 4 years related experience in desktop role. Associates Degree in Computer Science, Data Processing or related field or an equivalent combination of education and experience. May require, A+, Net+, two Microsoft (MCP), CCNA, MCSE/MCSA or other certifications Advanced proficiency in Microsoft Office Suite. May require technical skills in any combination of Networks transmitting Voice/Data/Fax, LAN/WAN communications, TCP/IP, and a working knowledge of telecommunications or other information systems equipment Strong customer service skills. Provides guidance and work direction to others. Works under general supervision and exercises some independent judgment/discretion. Sound knowledge of relevant policies, procedures and guidelines specific to the job. Sound technical know-how to meet job standards. Strong verbal and interpersonal skills with ability to interface with both internal and external customers and departments to coordinate information and resolve problems. Strong customer service and follow-up skills. Applies experience to troubleshoot and resolve non-routine problems in area of specialty. Understands process and workflow. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. PAY RANGE AND BENEFITS: The targeted hourly range is $24-25/hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Desktop Support SpecialistReq number:R2199Employment type:Full timeWorksite flexibility:OnsiteJob SummaryAs a Desktop Support Technician, you will perform a variety of general support tasks within an established IT infrastructure.Job DescriptionWe are looking for a Desktop Support Analyst. This position will be full-time and onsite. This is a long-term assignment.What You'll DoProvide VIP Support for client's executivesPossesses technical acumen to independently navigate and troubleshoot basic technical issues. Collaborate with the IT department when necessary to address more complex technical challenges.Facilitate seamless execution of executive meetings by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a smooth and productive meeting experience.Demonstrate exceptional communication skills, both written and verbal. Act as a liaison between executives and The IT Org.Display confidence and professionalism when interacting with executives and team members. Handle sensitive and confidential information with discretion.Take a proactive stance in identifying opportunities to improve processes and enhance efficiency. Anticipate needs and provide solutions before issues arise.Demonstrate a strong desire and eagerness to learn. Stay abreast of industry trends and best practices. Adapt quickly to new technologies and tools as needed.What You'll NeedExcellent written and verbal communication skills.Strong organizational and time-management abilitiesTechnical proficiency with a willingness to expand knowledge as needed.Ability to handle high-pressure situations with grace and professionalismSelf-motivated with a proactive approach to problem-solvingPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Desktop Support CoordinatorReq number:R2188Employment type:Full timeWorksite flexibility:OnsiteJob SummaryResponsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requestsJob DescriptionAs a Desktop Support Coordinator, you will provide on-site end user support to PC, device, and peripheral issues, as well as resolve connection issues via phone and email. This position will be full-time and onsite.What You'll DoResponsible for providing on-site computer/tablet/peripheral technical support.Answer inquiries; resolve computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person; and walk user through problem-solving process.Identify and escalate situations requiring urgent attention and notify primary Deskside team when problems are reported based on a specific work activity or location.Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.Responsible for imaging computers, encrypting hard drives, and deploying new/re-imaged computers.What You'll NeedRequired:3+ years' professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support.3+ years' professional work experience supporting and troubleshooting PC's running Windows 10.3+ years' professional work experience troubleshooting Dell pc hardware issues.3+ years' professional work experience supporting trouble shooting PC peripheral devices.3+ years' professional work experience with the most recent version of the Microsoft Office Suite3+ years' professional work experience imaging computers and physically setting up computers/monitors such as SCCM.3+ years' professional work experience using remote assistance tools such as Quick Assist or GoToAssit.3+ years' professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint).3+ years' experience with user friendly customer service skills.Preferred:Experience with hard drive encryption tools such as BitLocker.Experience with Absolute Computrace.Physical Demands:Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Location: 5 days/week on site West Chester, PADuration: 6+ month contractPay: 20-25/hr W2We are seeking a dedicated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will be responsible for providing technical assistance and support to our internal users, ensuring their desktop and laptop systems, software applications, and peripherals are functioning effectively. The ideal candidate will possess strong problem-solving skills, excellent customer service, and a passion for resolving technical issues in a timely manner.Required:Proven experience as a Desktop Support Analyst or similar role, providing technical support to end-users in a corporate environment.Strong knowledge of desktop operating systems, including Windows and macOS, as well as Microsoft Office suite and other common business applications.Experience with hardware troubleshooting, including desktops, laptops, printers, and mobile devices.Familiarity with remote desktop support tools and ticketing systems for incident management and tracking.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill HR by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future™

STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. The Deskside Analyst role is an exciting opportunity to be a part of a Global Support Team supporting a local TV station in San Diego. The role is 1st/2nd line deskside support break/fix and will demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. This is a technical role requiring expert knowledge of the core Microsoft O365 products and experience in laptop/desktop/Mac and Mobile. This position would suit self-starters excited about technology and able to find answers to resolve complex technical issues. This role reports into the Service Delivery Manager, while operating as the single corporate representative supporting the site, the successful candidate will have local colleagues supporting other elements of the broadcast technologies within the locale.If you're the "go-to" type of technical support lead that everyone looks up to and you can resolve issues with a great customer-service focus, we would love to hear from you! Responsibilities ????Break/Fix support of IT issuesConfigure, install, monitor, and maintain client desktop software and hardware; support mobile workforceProvide on-the-spot training to end users on all system related needsDeliver exceptional customer serviceUnderstand Team targets and deliver to them Identify process improvement opportunities and feedback to the management team Collaborate where required on service improvement plans and operational projectsRequirementsExperience with common technologies including Windows, OSX, Office 365, AD, mobile, etc.Relevant IT support experience Service Now or Ticketing Software experienceRelevant experience of performing and managing to clearly defined SLA targets Preferred qualificationsSomeone who genuinely puts their customer first A team player who acts in the interest of all A passionate and motivated individualAwareness of ITIL fundamentals An excellent communicator, able to confidently communicate in person with customers Someone who can balance the requirements of a high demand/high criticality environmentAdditional DetailsThe base range for this contract position is $22 - $32/per hour, depending on experience.Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.BenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAbout UsSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

Desktop Support SpecialistReq number:R2324Employment type:Full timeWorksite flexibility:OnsiteJob SummaryAs a Desktop Support Technician, you will perform a variety of general support tasks within an established IT infrastructure.Job DescriptionWe are looking for a Desktop Support Analyst. This position will be full-time and on-site. This is a long-term position.What You'll DoProvides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment.Be responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools.Staff a walk-up IT Support Desk several hours a week for in-person user support.Troubleshoot hardware and software problems for PC and Mac users.Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection software, etc.Additional duties as assigned.What You'll NeedExperience supporting the following Microsoft Office suite, Windows OS, Microsoft Edge/Internet Explorer/Google Chrome, A strong customer focus and skills in delivering desktop support required.Excellent communication skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Desktop Support AnalystUS-VA-RichmondJob ID: 2024-5327Type: Regular Full-Time# of Openings: 1Category: Information TechnologyEFWOverviewEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including:Paid vacation, sick time, and holidays401(k) plan with company matchMedical, dental, and vision insuranceShort- and long-term disability plansLife and accidental death & dismemberment insuranceJob referral bonus programResponsibilitiesUnder the direction of IT Management the Desktop Support Analyst is responsible for providing technical hardware and software support for end users from support staff to top executive management. Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team.Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team.Assist in technical upgrading and maintaining of entire desktop systemsInstall, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers.Receive and respond to incoming calls, pages, and /or emails regarding desktop problems.Track distribution and disposition of desktop peripheral equipment and softwareSupport and promote company core values.Comply with Company C-TPAT and TSA security procedures.Must be able to work extended hours, weekends and holidays based upon business need.Regular attendance is required.Perform other duties as assigned.QualificationsEducation/ Experience & Qualifications: Minimum of at least one acceptable technical certification and/or Bachelor's degree (or equivalent) in related field plus 3-5 years of related IT experience. However, a combination of experience and/or education will be taken into consideration. Technical aptitude and experience as it relates to PC hardware and LAN technologies Experience with Microsoft Windows 7 and MS Office are highly desirable Experience with VOIP (Polycom phones) and iPhones is desirable Demonstrated track record and eagerness to learn new technology Demonstrated technical aptitude and knowledge Demonstrated solid customer service skills Strong quality focus with good follow-through and accuracy Demonstrated self-starter and independent worker Team oriented focus Attention to detail and organization skills Solid interpersonal and communications skills Must be mentally and emotionally capable of handling a high stress environment. Must be eligible to work in the United States. Must possess intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Proven competence to communicate clearly and persuasively with all levels of an organization required. Proven ability to handle difficult conversations. Honest, sincere and consistent in communications. A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must. Very strong problem solving and analytical skills and should be a methodical and systemic thinker.The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority.Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.Ability to plan, organize and manage multiple projects and set priorities. Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. Periodic travel up to 25% required. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran. PI239660753

**This position will be working on site** Our client in the on the east side of Cleveland is looking for a Desktop Support Analyst. This is a 6+ month contract position. The qualified candidate will be: Responsible for providing various IT support functions and will work directly with employees to set up new PC's and assist with support desk ticket resolution. Customer service mindset. Excellent problem-solving ability. Strong interpersonal, verbal, and written communication skills. Ability and discipline to follow standards, procedures, checklists, and design documents. Detail oriented with the ability to work independently/ self-starter. Strong prioritization and time management skills Experienced to expert knowledge of the support process for the main technologies in our environment, including Windows 10, Office 365, Active Directory, PC/Laptop hardware, mobile devices, PC imaging. Some server experience with installation, patching, and troubleshooting. We are looking for someone that is looking to grow in the company and enjoys technology. If qualified and interested, please submit a resume and rate expectations using the link below .Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Our client is a Houston-based, privately held consulting, back-office outsourcing, and IT outsourcing firm that delivers services exclusively to the upstream and midstream oil and gas industry. They are known as one of the oil and gas industry's leading partners and support clients of all sizes through every stage of their company's lifecycle. They are looking for a Support Analyst III to join their team.The person in this role is expected to demonstrate daily the appropriate analytical, problem-solving and organizational skills to fulfill the responsibilities outlined below and generate quality results. Strong time management, written and verbal communication skills, including the ability to communicate with individuals at all levels of the organization, are essential along with the ability to work as part of a team. All members of the team are expected to actively participate in the team environment, communicate with our customers in a professional and service-oriented manner and identify process improvement and optimization opportunities. As the company continues to grow, members must be able to handle changing priorities, new challenges, and multi-tasking.Responsibilities: Work directly with customers on system and application support issues and service requests.System support and application support are highly focused on Oil and Gas applications/services.Align service-delivery capacity to business demands, while managing customer expectations and striving to ensure satisfactory outcomes.Coordinate with team members to ensure the timely resolution of incidents.Ensure customer satisfaction by maintaining service status updates.Order, process, configure, deploy, manage, and maintain equipment and inventory.Use knowledge and judgment to diagnose issues and problems as they are reported into the Service Desk and resolve these issues as quickly and efficiently as possible.Install and maintain hardware deployments.Provide desktop and infrastructure support as needed.Coordinate with carriers, service providers and vendors to correct issues.Develop, manage, and maintain vendor relationships.Provide technical assistance during mergers and acquisitions.Develop and maintain support and operational processes.Configure and maintain management and monitoring systems.Plan, execute and support office moves.Maintain hardware inventory and asset management.Support Oil and Gas field personnel including those on drilling rigs and remote production offices.Qualifications:Bachelor's degree or equivalent experience.Houston-based, able to travel to remote locations occasionally.Minimum of 5 years in an IT Support/Analyst role.Basic to intermediate networking skills: VLAN configuration.Switch and router configuration.Routing protocol configuration (RIP, IGRP, EIGRP.)Proficient scripting/development skills in PowerShell and Visual Basic.Proficient administration abilities in either Office 365, Azure, AWS, and other cloud hosting services.Windows Server 2012 or later.Active Directory Services.Monitoring and alerting system configuration and management.Networking protocols and components (DHCP, DNS, etc.)Virtualization technologies including VMWare, Hyper-V and VDI.IT Security technologies (Defender, etc.)Proficient in Microsoft Office.Oil and gas industry experience is preferred.Ability to work in a fast-paced, high-energy technical environment.High attention to detail.Advanced analytical and problem-solving skills.Strong work ethic and excellent organizational skills.Exceptional oral and written communication skills.

Join our Retail Enterprise Technology Team and embark on an exciting journey to revolutionize retail through the power of technology. In this role, you'll be responsible for supporting the implementation, maintenance, and optimization of various technology solutions within retail environments. Whether it's managing the roll out of our point-of-sale systems, providing frontline support to retail operations, or managing vendor relationships you'll play a vital role in enhancing the overall efficiency and customer experience of retail operations. Support the technology infrastructure within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Dillons family!Minimum - Any experience in supporting a specific technology domain or system.- Knowledge of Microsoft products.- Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles- Communication skills to effectively share information with business leaders and stakeholders- Ability to articulate technology information to all levels of the organization- Administrative and project management skills- Ability to collaborate in a team environmentDesired - Associate Degree a technology discipline or related certifications- Any experience as a project manager- Any retail technology knowledge- Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware- Support and oversee technology deployments from end to end spanning multiple disciplines- Facilitate project completion within each discipline to manage hardware installations, vendor partnerships, milestones, and enterprise rollout schedules- Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers- Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action- Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations- Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards- Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth- Coach and provide technology expertise to end users to create collaborative solutions- Identify efficiencies that enable process improvement, change management, and growth within enterprise locations- Provide annual infrastructure refresh needs, manage expenses, and identify cost savings- Travel independently to enterprise locations- Must be able to perform the essential job functions of this position with or without reasonable accommodation