Operational Analyst Salary in USA

Plateau Software IncDescription:Operation Research System Analyst (ORSA)Description:Plateau GRP is seeking an Operation Research System Analyst (ORSA) to formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision-making, policy formulation, or other managerial functions. May collect and analyze data and develop decision support software, services, or products. May develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation. Provide structured analysis and strategic assessment during the development of strategic planning, command strategy, posture, readiness, risk assessments, and operational return on investments that support evidence-based recommendations to and decisions by government senior leaders. Duties and Responsibilities Include (but are not limited to):Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision-making, policy formulation, or other managerial functions. May collect and analyze data and develop decision support software, services, or products. May develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation. Provide structured analysis and strategic assessment during the development of strategic planning, command strategy, posture, readiness, risk assessments, and operational return on investments that support evidence-based recommendations to and decisions by USSOCOM senior leaders. The Contractor shall perform tasks such as: Support assigned Operational Planning Teams (OPTs), Crisis Action Teams (CATs), and other boards, bureaus, centers, cells and working groups (B2C2WG) as needed.Support the development of USSOCOM strategic documents by providing ORSA expertise, document preparation and coordination, data collection and analysis, and seminar/symposium, conference, and wargame support. Provide technical expertise and capability for conducting ORSA projects, which are studies and analyses efforts using ORSA methods and tools in support of joint planning and contingency operations (refer to Joint Publications 3-0 and 5-0). Execute high-visibility, urgent, and critical ORSA projects, requiring a variety of ORSA methods and tools. Such projects may be very large, extremely complex and of major importance to national security. Apply operation research methods to identify and solve real-world problems for USSOCOM. Exercise sound military and analytic judgment in applying standard professional ORSA practices. Be creative and innovative in selecting and applying methods and tools to solve problems, enhance performance, or increase efficiency and effectiveness. Use statistical analysis, simulations, stochastic and deterministic modeling, or other methods to analyze information and develop practical solutions to fit specific situations. Perform analysis of program/project performance and design of experiments. Understand and explain underlying, unique, and very difficult to define relationships that may require unconventional approaches or the application and adaptation of sophisticated analytical techniques producing original results. Develop analytical approaches and supporting processes to address a wide variety of ambiguous, complex, compounding problems given only a skeletal framework or foundation for departure characterized by either their expansive breadth or depth where analytic precedents and guidelines often do not exist. Design, develop and advocate for new analytic capabilities and technical improvements consistent with evolving requirements within the command (e.g., data mining and analysis, systems analysis, social analysis, wargaming, survey design and analysis). Communicate with, prepare correspondence and presentations for, and advise senior leaders. Analyze USSOCOM strategic documents alignment with the national-level strategic guidance and direction, including the Unified Command Plan, National Military Strategy, Defense Planning Scenarios, Contingency Planning Guidance, and other relevant national strategic documents. Research and analyze various Department of Defense (DOD), Interagency, Service, and Combatant Command policies, strategies, and concepts associated with USSOCOM strategy and missions. Develop an assessment plan and provide analysis for USSOCOM plans, to include the campaign plans, the Special Operations Forces Enterprise Plan, global campaign plans, and posture plans. Provide analysis for strategic planning meetings, briefings, seminars, and strategy war games. Conduct and prepare executive-level, research-based strategic level studies, assessments, and papers to analyze, assess, and synchronize command strategic documents and processes. Develop and maintain a methodology and structure for implementing DOD and USSOCOM advancing analytics (ADVANA) and/or other data management systems (DMS); develop and maintain the processes and structure for incorporating ADVANA and/or other DMS to support USSOCOM J5 analysis and assessment efforts. Prepare assessment products for 1- and 2-star Joint Planning Board, 3-star JCS led OPSDEPs and 4-star TANK. Brief senior leaders on assessment and strategic questions. Collaborate across USSOCOM enterprise on studies and research conducted for this PWS. Assist on measuring performance, effectiveness, and overall objective ratings. Conduct studies, research, assessments, and wargames that support USSOCOM decision making with evidence-based and data-driven analyses. Requirements:Required Skills & Experience: Optional Specializations (One or More Areas Preferred): 5+ years in SOF; PSYOP; MILDEC; CWMD; CYBER; AT/FP; SNA; Special Programs; Interagency Experience, Intelligence, CCMD. 10-15+ years operations research systems analyst (ORSA) experience. Education & Certifications: Civilian Education: MA/MS Preferred Disciplines: Social Sciences, Public Policy, Applied Statistics, Operations Research, Systems Analysis; OR Military Education: CGSC Equivalent or Higher (SAMS or equivalent; War College or equivalent; JPME II). MS degree or higher in Operations Research Security Clearance: An active Top Secret SCI security clearance is required.Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EOE Statement: Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at [email protected] Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)PI238704160

Focusing on the firms assets throughout Texas and multiple other states the asset manager will be responsible for the day to day operations of all multifamily assets. Having a hands on approach to this is key and the asset manager will be required to make regular site visits. Alongside this your dial roels and responsibilities will include but not be limited to: Maximize total ROI for all assets and assessing where to add value and improvements to current and existing assets. Provide direction (leadership) and oversight of business plans, budgets, forecasts, leases, analysis and approvals. Working in a collaborative fashion with third-party property managers, lease administrators, leasing agents, legal counsel, auditors and accountants. Works with construction management to create a vision for the capital improvements to the asset Tracks lender mandated reporting and covenants such as debt service ratio coverages. Develop and distribute periodic asset management reports to investors, consultants and other partners Negotiate third party contracts. Participates in the annual budget process. Analyze weekly and monthly operating reports from property managers Understand different financial evaluation methods related to valuation and performance of real estate (such as IRRs, NPVs, WACCs, etc.) Analyze market and submarket comps and track against portfolio performance Prepare reports for lenders, institutional partners, and the Investment Committee using PowerPoint and Adobe suite Manage asset management files and records Work with Acquisitions team to develop asset business plans Assist the Director of Asset Management Ensure adherence to policies and procedures to maintain effective internal controls Assist in operational takeovers and property manager transitionsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Based out of their Austin HQ the successful asset manager must have strong hands on asset management, value add and leadership experience. Alongside this you must possess: Bachelors degree in finance, accounting or real estate focused industry1-4 years of Multifamily real estate asset management experience. Strong lease administrative and hands on asset management experience. Experience with managing over a significant portfolio of Class A multifamily Assets Financial modelling and excel capabilities Experience in site leadership managing over property managers, vendors and maintenance professionals on multifamily sites

Focusing on the firms assets throughout Texas and multiple other states the asset manager will be responsible for the day to day operations of all industrial assets. Having a hands on approach to this is key and the asset manager will be required to make regular site visits. Alongside this your dial roels and responsibilities will include but not be limited to: Maximize total ROI for all assets and assessing where to add value and improvements to current and existing assets. Provide direction (leadership) and oversight of business plans, budgets, forecasts, leases, analysis and approvals. Working in a collaborative fashion with third-party property managers, lease administrators, leasing agents, legal counsel, auditors and accountants. Works with construction management to create a vision for the capital improvements to the asset Tracks lender mandated reporting and covenants such as debt service ratio coverages. Develop and distribute periodic asset management reports to investors, consultants and other partners Negotiate third party contracts. Participates in the annual budget process. Analyze weekly and monthly operating reports from property managers Understand different financial evaluation methods related to valuation and performance of real estate (such as IRRs, NPVs, WACCs, etc.) Analyze market and submarket comps and track against portfolio performance Prepare reports for lenders, institutional partners, and the Investment Committee using PowerPoint and Adobe suite Manage asset management files and records Work with Acquisitions team to develop asset business plans Assist the Director of Asset Management Ensure adherence to policies and procedures to maintain effective internal controls Assist in operational takeovers and property manager transitionsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful asset manager must have strong hands on asset management, value add and leadership experience. Alongside this you must possess: Bachelors degree in finance, accounting or real estate focused industry1-4 years of industrial real estate asset management experience. Strong lease administrative and hands on asset management experience. Experience with managing over a significant portfolio of industrial assets Financial modelling and excel capabilities Experience in site leadership managing over property managers, vendors and maintenance professionals on industrial sites

CrowdStrike, Inc.Full timePosted YesterdayR17787#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the RoleWe are looking for an Internal Audit (IA) Senior Analyst with strong operational audit experience to join our growing and dynamic organization. This position will help design, build, and execute a world-class IA program that works closely with business units and leadership to safeguard and enable organizational value.This role will be accountable for major operational audit functions across the organization and providing advice as well as recommendations on effective internal controls and potential risks. The person who fills this role is expected to execute IA audit efforts around frameworks such as COSO, NIST, etc. The role requires a highly skilled and ambitious professional who can appropriately align and balance internal audit responsibilities with a strong business acumen mindset. What You’ll NeedBA/BS degree in accounting, finance, business administration, information technology, information systems or similar fields3+ years of experience in business and technology operational audit, IT governance risk and compliance, or related areas within the technology industry with relevant certification(s), such as CIA, CPA, CISA, PMP or CFE (or in process to attain certification)Knowledge and experience with information security standards (ISO 27001), governance frameworks (COBIT, NIST), and regulatory compliance (SOX, SOC2, GDPR, PCI-DSS, etc.)Knowledge of risk assessment methodologiesExcellent work ethic - able to work independently or with other departments cross-functionally and take ownership of assigned projectsOutstanding project management skills, situational awareness, and problem-solving aptitudeMaster relationship builder: Exceptional verbal, written, and interpersonal skills with an ability to develop trust among key stakeholders and deliver value-add insightsDetail oriented with high standards for quality and accuracyAnalytical mindset with ability to think critically and solve complex problems while utilizing data analysis techniques and tools to evaluate and monitor financial and operational risksStrong team player that excels at working with othersComfortable working in a fast-paced, virtual, and multinational environmentBonus PointsBig 4 public accounting experience operating in a regulatory environment, and/or international experience is strongly preferredProven experience working with audit software and computer-aided auditing, continuous monitoring, and data analytic tools (Tableau, Alteryx, Excel Macros, etc.)Familiarity with Large Language Models (LLMs) operational structure and experience using Artificial Intelligence tools for audit procedures#LI-RC1#LI-JC3Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected]?, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $65,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.PI238927454

Global Dimensions is a HUBZone, service disabled, veteran-owned small business based in Fredericksburg, VA. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence (analysts, CI, HUMINT, SIGINT, etc.). Global Dimensions is currently seeking Somali OLAs (Level 3) for positions in Columbia, Maryland.Requirements Must be a US CitizenMust have a current TS/SCI Clearance10 yrs full-time experience or 14 without degreeBachelor's degree or 4 additional yrs of work experienceILR Skill Level 3 in Audio or Graphic10 yrs in crypto language processing, related language, and/or crypto experienceRelated Language Experience: (In target language) oral translations, non-crypto audio/graphic translations, doc exploitation, formal teachingCrypto Experience: target development, network analysis, drafting intel reports, speaker/language identification6 of 10 yrs in crypto language processing - above (OLA 2) plus QC'ing, and mentoring6 of 10 yrs in has to be in the required language(s)If candidate has worked with multiple languages4 of 6 yrs performing crypto language processing3 of 6 yrs simply translating, transcribing, and gisting1 yr experience QC'ing at ILR level 3 in target languageNo more than 3 of 10 yrs reporting as primary duty1 of 6 yrs in target language has to be within 6 yrs of resume submissionGlobal Dimensions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Equal Opportunity Employer/Veterans/Disabled.

Global Dimensions is a HUBZone, service disabled, veteran-owned small business based in Fredericksburg, VA. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence. Global Dimensions is currently seeking Chinese-Mandarin OLAs (Level 2) for positions in Columbia, Maryland.RequirementsMust be a US CitizenMust have a current TS/SCI Clearance4 yrs full-time experience or 6 without degreeAssociate's degree or 2 additional yrs of work experienceILR Skill Level 3 in Audio or Graphic4 years performing crypto language processing - above (OLA 1) plus report drafting2 yrs primary duty: translating, transcribing, and/or gistingNo more than 1 of 4 yrs reporting as primary duty2 of 4 yrs experience has to be within 4 yrs of resume submissionGlobal Dimensions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Equal Opportunity Employer/Veterans/Disabled.

Please Apply on the City of Gainesville's Website: Gainesvillefl .govMake a difference in the community you live in! As a Community Builder an employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.Job Details:Are you an individual that possesses strong technical skills? Do you consider yourself extremely proficient with computers? Do you enjoy helping others that are lesser skilled in the realm of IT? Would like to apply your .IT skills to a technical department that specializes in utilities?This internship could be for you!Gainesville Regional Utilities' Energy Delivery Department is seeking to fill qualified IT Support Intern vacancies. These highly motivated, responsible individuals will work as IT Support Interns on various IT related projects within the department.The nature of this work involves monitoring, configuring, and supporting the SCADA/OMS systems, help desk and customer support; assisting, creating and implementing documentation for processes and procedures. The ideal candidate will possess excellent communication skills, the ability to interpret and work from technical manuals, the ability, and willingness to solve hardware and software systems issues with assistance and to observe all proper and safe work practices including use of tools, communication and testing equipment to ensure the safety of systems, hardware for self an others.To be considered for these positions candidates must be currently enrolled in an institution of higher education and possess at least a 2.0 GPA as a minimum requirement.Preferred Requirements include:Interns actively engaged in hands-on experience in at least one of the following, configuration of computer systems, networking_ devices or some programming language training, customer support and help desk and a 3.0 GPA. Interns should be currently enrolled in an AS or Bachelor's degree program.Additional essential job functions will be discussed at the interview and may include but are not limited to the following:• Assisting Technical Systems Analyst with creating real-time html reports based on information from sql server, writing queries in sql server, and retrieving data from mongoDB.• Assisting Configuration Management Specialist with documenting all changes to the configuration of assets via baselining of computer systems, switches, routers, and firewalls• Assisting with Asset management functions i.e. Inventory control and asset tracking within the Configuration Management Database (CMDB) within ChangeGear• Assisting Systems Engineer with configuration, administration, management of computer systems and workstations.• Acting as first point of contact to log, classify user queries, requests, and problems in support of the various computer, network and associated peripheral equipment.• Troubleshooting, isolating and determines root cause to resolve routine and intermediate level user queries, requests and issues using established checklists and guidelines.• Performing end user assistance by phone, in person or via remote desktop applicationNOTES:• Proof of on-going education must be provided at job offer appointment.• Internship may extend beyond more than one semester• Hours will be 20-30 hrs. per week• May require sedentary work, such as sitting at a desk, for prolonged periods of time.Job Description:The City of Gainesville serves its citizens by providing police and fire protection, code enforcement, land use planning, road and traffic light system maintenance, parks, recycling services, small business development and cultural events, to name just a few.To be eligible for a City of Gainesville Internship, you must be currently enrolled in an institution of higher education and possess at least a 2.0 GPA.In addition to our competitive pay -- if you are a paid Intern -- and a great work environment, our Internship Program offers many benefits such as introducing students to government service via practical work experience with a flexible schedule, making available a network of professionals in each student's chosen career field and allowing students to apply their academic knowledge in the "real world."

Title: AnalystStart Date: ASAPDuration: 12 month contractPay Rate: $60 - 70/hrLocation: Downtown, Chicago or Houston, potentially some travel between HOU and CHI on requestWork Schedule: Hybrid - 1 day in officeMust Haves:3+ years of experience as a with business analysis or project managementExperience within the airline industry with knowledge on airport operationsExperience working on projects that contain HOT Files and ECR FilesExperience with SHARES or PSSDemonstrated project planning and executionDay-to-DaySupports development and implementation of solutions to improve processes for below-the-wing activities and airport tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. The current project is enhancing the EMD HOT File process to allow Miles and Money on the same transaction and to allow the rate of exchange. This role includes experiences across the ramp airport journey, including planeside, transfer and sortation of bags, and during IRROPs scenarios.ESSENTIAL DUTIES AND RESPONSIBILITIES• Collaboratively support key projects that improve the employee experience and drive customer satisfaction within the airport experience• Design and deliver solutions that bring an innovative approach and consider practical limitations• Manage project timeline and budget commitments effectively• Support testing strategy for new processes and tools• Keep leadership informed of project health through regular status updates and contribute in the development of executive level presentations• Regularly spend time in the field to gauge operational needs and build relationships with AO leaders to ensure priorities are appropriately aligned• Collaborate with training, change management, and communications teams to develop and deploy informative and actionable materials to support project updates and deploymentsBenefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Analyst I or II (Utility Metering Infrastructure) **Date:** Apr 25, 2024 **Location:** New Orleans, Louisiana, United States **Company:** Entergy **Posting End Date:** **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **This position may be filled as an Advanced Grid Ops Analyst I or II depending on the qualification level of the applicant.** **Job Summary/Purpose** The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration and device performance. Examples of advanced grid devices include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. AGOAs will monitor and analyze event and alarm data and provide the first tier response from a control center environment. Working closely with network and data integrity analysts, Advanced Grid Ops Analysts will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks or IT systems. Incident tickets will be routed to the appropriate group to resolve—i.e. telecom field resources, OpCo servicemen, IT support, etc. AGOAs are also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. For example, Advanced Grid Ops Analysts will be supporting resources in the AMI Operations Center (also known as “AMOC”) responsible for day-to-day monitoring and maintenance of revenue meter reliability in an AMI operational environment. During both deployment and steady-state, individuals in this role will ensure that meter reads are consistently communicated between the devices (meters) and the head-end system, and that any issues or incidents preventing communication or data are triaged and addressed in a timely manner. The Advance Grid Ops Analyst will manage connected-grid devices and the software platforms that are integrated with them. Tasks include: + Daily analysis of device events and alarms in order to identify trends and address the most critical issues requiring resolution + Implementation of processes and procedures to ensure that devices are operating and communicating data securely + Remote device analysis and incident response coordination + Responsibility for decision to deploy field resources to replace inoperable equipment and determination of appropriate resources and prioritization + Device service management and device configuration management—including developing implementation plans for deployment of programs or firmware to a high volume of devices + Significant collaboration with telecom and IT operations resources to coordinate incident response—i.e. “is it the network, the system or the device?” + Utilization of analytics and data computation tools in order to perform high volume service and event management—i.e. Spotfire, Tableau, Cognos, Excel, Informatica, etc. **Job Duties/ Responsibilities** + Support the resolution of incident and problem management between operations center (i.e. AMOC) and field services teams, monitor field service requests and give direction on troubleshooting-related work orders. + Assist in the analysis of device communication routes and reliability; troubleshoot unreachable devices and issue device configuration files remotely. + Monitor device management systems—i.e. AMI head-end system—for events and alarms, triage actionable activities. + Conduct investigation of relevant device events and alarms, ensure that device-related incidents are resolved in a timely and consistent manner; provide technical support after-hours or on holidays if required. + Capture incident and problem management learnings as knowledge management use cases for training and archival purposes. + Adhere to standard Service Management (problem, incident, and knowledge management) processes. + Develop and implement plans for changing device configuration across a large volume of devices—i.e. 1 million meters. Manage risks, issues, and schedule during the execution of device change control activities. + Leverage data analytics to develop and optimize reports and dashboards for executing newly created or modified procedures. + Test new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc. Participate in change management planning and execution activities in support of these initiatives. + Collaborate with peers in data integrity, network, IT and lab engineering roles to develop solutions and execution plans for complex issues—i.e. security threat diagnosis, network performance optimization, persistent problems with a device platform, etc. + Track device events and alarms over pre-determined time frames to identify trends, conduct complex modeling, forecasting, and variance analysis to identify operational efficiencies. + Develop relevant operational reports to demonstrate trends in device and network events and incidents and assist in the proactive identification and resolution of incidents, with the goal of maintaining reliable device—i.e. advanced meter—communication at all times. **Minimum Requirements** **Minimum education required of the position** + Bachelor's Degree in a technical or business related field required or equivalent work experience. + **Desired** : Master's Degree. Bachelor’s degree in business, database management, management information systems preferred. **Minimum experience required of the position** + **Advanced Grid Ops Analyst I** - 0-2 years of professional experience + **Advanced Grid Ops Analyst II** - 2-4 years of professional experience + Professional experience in a control/operations environment **preferred** —i.e. telecom, energy or utilities operations **Minimum knowledge, skills and abilities required of the position** + Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, and PowerPoint. + General knowledge of database-related concepts and internet-of-things (IoT) concepts. + Competency performing data entry and system monitoring. + Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines. + Ability to handle potentially sensitive customer and operational information and interact with data that impacts customer bills. + Ability to develop reports and dashboards using enterprise analytics tools. + Ability to develop new processes and procedures to optimize performance and adapt to changing business expectations. **Any certificates, licenses, etc. required for the position** + ITIL Certification Preferred \#LI-TM1 **Primary Location:** Louisiana-New Orleans Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 114585 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** . **Pay Transparency Notice:** Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Testing, Database, Firmware, Data Entry, Technical Support, Technology, Administrative

Analyst III or Sr. (Utility Metering Infrastructure) **Date:** Apr 25, 2024 **Location:** New Orleans, Louisiana, United States **Company:** Entergy **Posting End Date:** **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **JOB SUMMARY/PURPOSE** + The Senior Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. Examples of advanced grid devices may include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. The AGOA will monitor and analyze performance data for complex, automated, and integrated grid technology capabilities from a control center environment. For devices that are providing data to critical processes (like metering), the AGOA will work to ensure the timeliness, completeness and accuracy of the data being delivered. They will investigate process and technology exceptions—some of which must be resolved in a same-day timeline. Timely resolution of issues which impact electrical service to Entergy’s customers may require the AGOA to work on weekday evenings or Saturdays. The AGOA will also perform analysis to drive long-term investments in mesh network coverage. + Working closely with IT operations, network engineers and business stakeholders, the Advanced Grid Ops Analyst will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks, IT systems or company data. They will coordinate the resolution of issues by initiating incident tickets and/or field service work orders so that the appropriate groups can take action—i.e. telecom support, utility servicemen, IT support, customer service, back-office, etc. The AGOA is also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. The AGOA will need to resolve exceptions that result from the execution of configuration changes. + The Senior AGOA provides subject matter expertise for the business processes that are enabled by utility technology platforms along with the architecture of the technical solutions that enable them. They will identify and implement process improvements using data insights and automation technology—including ideation, requirements definition and development of technology improvements. During projects to implement new or enhanced technology, they will develop and execute test scripts. They also will coordinate incident response when core operations have been impacted—engaging appropriate IT support teams and communicating across the enterprise with key stakeholders. In addition to developing effective process documentation and providing training to peers, they will produce metrics on core processes. The senior AGOA will present content to leadership on a regular basis—including performance trends, progress on continuous improvements and root cause analysis for major incidents. **JOB DUTIES/RESPONSIBILITIES** + Responsible for timely resolution of issues that impact electric service to customers—i.e. troubleshooting any failure of remote connect/disconnect of advanced meters and trouble-shooting of integrated solution capabilities + Investigation of problematic devices—including coordination of work by other teams and any follow-up required for resolution; engaging partners in field services, IT, lab, telecom, back-office and customer service as needed + Resolving exceptions encountered during configuration changes to connected devices—i.e. meter metrology and firmware changes + Identifying problems with core IT systems and networks and engaging the appropriate technical teams to collaborate on trouble-shooting and drive resolution; driving IT partners to outcomes that meet the needs of our customers + Capturing incidents and problem management learnings as knowledge management use cases for training and archival purposes + Following established and approved procedures; contribute findings and experience towards updates to existing procedures; adhering to standard Service Management (problem, incident, and knowledge management) processes + Developing and implementing plans for changing device configuration across a large volume of devices—i.e. one million meters; managing risks, issues, and schedule during the execution of device change control activities + Monitoring the performance of robotic process automation tools—aka bots—and ensuring that those solutions have adequate controls for quality assurance; troubleshooting issues and resolving exceptions + Leading the development and optimization of reports, dashboards and automation tools for the purposes of realizing desired process outcomes—leveraging tools like Python and Microsoft Power Apps + Testing new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc.; participating in change management planning and execution activities in support of these initiatives + Collaboration with peers across the enterprise to help develop solutions for complex issues—i.e. network performance optimization, human performance improvements, improved safety outcomes, IT system performance improvements, etc. + Tracking device events and alarms as needed over pre-determined time-frames to identify trends; conducting complex modeling, forecasting, and variance analysis to identify operational efficiencies involving devices—i.e. advanced electric meters—into priority categories; triaging actionable issues + Developing business processes and standard operating procedures; leading workshops to critically examine processes for integrity and efficiency; refining and creating new processes and procedures as necessary + Training peers and process stakeholders on process execution and use of applicable technology; serving as subject-matter expert for business processes being executed + Coordination of incident response—making operational decisions based on incident scope/severity, engaging appropriate teams across the utility/IT and communicating impact to stakeholders + Providing knowledge and insight on utility processes leveraging technology—supporting both continuous improvement and IT project efforts; communicating the impact of technology problems and enhancements to stakeholders so that effective business decisions can be made + Presenting operational performance to management regularly **MINIMUM REQUIREMENTS** **Minimum education required of the position** + Bachelor's Degree in science, engineering, math, business, or information technology required or 8 years of equivalent work experience. + Master’s Degree preferred. **Minimum experience required of the position** + **Analyst, III:** At least 4-6 years of professional experience; professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations + **Analyst, Sr** : At least 6 years of professional experience; professional experience in a control/operations envrionment preferred—i.e. telecom, energy or utilities operations **Minimum knowledge, skills and abilities required of the position** + Ability to work rotating Saturday shifts (from 8am to 4pm)—typcially one Saturday every 6-8 weeks; ability to work evening hours, weekends and holidays as needed to meet customer expectations + Effective written and verbal communication; ability to execute complex procedures and solve problems via critical thinking + Capable of learning to effectively work in all systems supporting utility operations—i.e. AMI Head-end System (HES), Meter Data Manager System (MDMS), Customer Care System (CCS), Enterprise Asset Management system Maximo, Geographical Information System (ArcGIS), Storm Assist, etc. + Ability to work independently without continuous oversight + Ability to investigate and resolve technical/data issues impacting the successful operation of connected devices—including remote operation and usage data capture for advanced meters + Analytical skill set with advanced knowledge and capability in Microsoft Office: Word, Excel, PowerPoint + General knowledge of database-related concepts and internet-of-things (IoT) concepts + Compentency performing data entry and system monitoring to assure data and transaction quality that impacts financial operations like customer billing + Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines—including incorporating cost/benefit and operational risk analysis into decisions and recommendations + Ability to handle sensitive customer and operational information + Advanced knowledge of the various failure modes for advanced meter technology preferred—including identification and resolution paths + Basic understanding of enterprise/solution architecture preferred + Technical capability across multiple pillars of operational work—including automation, configuration management, and troubleshooting of connected devices + Ability to train peers in a similar work function + Able to present to management on core processes; able to identify/present solutions for performance/quality issues **Any certificates, licenses, etc. required for the position** + ITIL Certification Preferred **OTHER ATTRIBUTES** **Functional Knowledge -** Knowledge (advanced) of utility operations, information technology service delivery model, metering, telemetry, intelligent electronic device (IED) or internet-of-things (IoT) concepts preferred; knowledge of the technology behind the operation and remote control of internet-enabled devices preferred; knowledge of mesh network concepts preferred **Business Expertise** - Understanding of the utility business model preferred; advanced understanding of utility operations field practices preferred; understanding of ITIL practices preferred; understanding of how devices and their data are being used throughout the enterprise preferred **Leadership -** Ability to organize and lead a team of peers and/or stakeholders to solve challenging problems; capable of thought leadership on core technology and processes **Problem Solving -** Ability to identify problems and actively seek solutions both independently and engaging others for help; ability to identify and prioritize activities and tasks within a set of predefined constraints; ability to analyze data, identify trends, and determine the likely causes of problems **Impact -** Responsibility for device data collection, device performance and proper execution of automated business processes—i.e. meter-to-cash; responsible for understanding the proper operation of technical solutions and processes to ensure the best value to the customers and organization **Interpersonal Skills -** Ability to communicate clearly in person, over the phone and in writing; ability to problem-solve in a team environment; ability to transfer knowledge and train colleagues who are new in position \#LI-TM1 **Primary Location:** Louisiana-New Orleans Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 114587 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** . **Pay Transparency Notice:** Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Testing, Firmware, Solution Architect, QA, Quality Assurance, Technology, Quality