Applications Support Analyst Salary in USA

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labeling is accurate.Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In 2020, Eurofins generatedtotal revenues of EUR € 5.4billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins BioPharma Product Testing has delivered expert scientific support to companies working to improve human and animal health. As a member of the Eurofins BPT team, you will work alongside respected technical experts dedicated to scientific excellence in a process driven regulatory compliant environment.Job DescriptionEurofins BPT-Columbiais looking for anApplication Support Analyst,to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hardware. This includes troubleshooting and configuring applications and software for all internal customers, and being responsible for assisting in the design, delivery, and/or improvement of software applications. Also includes troubleshooting computer problems within the laboratory.Responsibilities include:Provides the technical knowledge needed for implementing and maintaining business and laboratory software as assigned. Some applications will be controlled by 21 CFR Part 11 regulations.Attends training as needed to stay current with assigned applications.Works with providers and outside consultants to leverage technical expertise to support current applications.Assists in providing training to staff on the use of laboratory applications.Assists in the installation, configuration, unit testing, and maintenance of application software and/or data collection devices.Assist in the setup and configuration of laboratory computers.Maintains good working relations with various groups (information systems, operations, quality assurance, and general administration) as it relates to all assigned applications.Reviews, tests, and/or assists in administering configuration of application products (releases, product changes, service packs, upgrades, security, and critical fixes).Is an active member of the implementation team on user requirements, configuration, and implementation of applications within 21 CFR Part 11 regulations.Assists in defining and developing requirements for data collection, calculation, review, and reporting of laboratory data suitable to facilitate and enhance laboratory operations within 21 CFR Part 11 regulations.Performs other related duties as required and directed.The ideal candidate would possess:Familiarirtywith validation procedures required by CGMP and/or GLP.Clear understanding of the regulations in relation to 21 CFR Part 11.A general understanding of applications and instrumentation utilized in the laboratory.Previous experience in laboratory operations and computer science related activities is preferred.QualificationsMinimum Qualifications:Bachelor's degree in Computer Science, or other directly related field and two years of relevant experience, or 6 years of relevant experience in lieu of degree.Authorization to work in the United States indefinitely without restriction or sponsorship.Additional InformationPosition is full-time, Monday-Friday, 8 a.m.-4:30 p.m., with overtime as needed. This position is 0 on-site. Candidates currently living within a commutable distance of Columbia, MO are encouraged to apply.As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and PTO, and dental and vision options.To learn more about Eurofins, please explore our websitewww.eurofinsus.com.We are looking forward to receiving your application including your expected salary and possible start date via our career website.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

DescriptionSummary:The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice.Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting.Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations.Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual.Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions.Adhere to organization standards for system configuration and change control.Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.Collaborate and develop strong relationships with end user communities, customers and business partners.Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.Share industry best practices from vendors with Operational Leaders.Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.Follows strict change management processes ensuring proper approval, testing, and validation of system changes.Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience.Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions.Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work.Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed.Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties.May be required to work additional hours as needed during critical problems.Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application.Performs other duties as assigned.Requirements:Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphsAbility to adjust to and implement changeProblem Solving skillsMultitasking skillsWork as a team memberProficient in Microsoft applications including Word, Excel, and PowerPointExcellent customer service skillsHighly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and educationStrong organizational skills in managing multiple priorities5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projectsDevelops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and writtenAssociated certifications on area of focus, preferredFor Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version trainingWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

OVERVIEW: The Application Support Analyst supports users of the MarketProminence application by providing solutions to client enhancement requests or application issues. The Application Analyst will be required to demonstrate the aptitude to become an expert user in the modules of MarketProminence. The Application Analyst will also be testing and document new version s of software releases. The Application Analyst is responsible for ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis. You will be required to track detailed information about each customer's service or support request and document the diagnostic steps as they troubleshoot the reported problem.  Research is often required to find the correct solution.  Constant communication with customers and other team members is essential to be successful. Position Duties:  Triages software issues and resolve or escalate to other teams as required. Track, triage and resolve reported software application defects and support client configuration questions Prepares and helps resolve escalated JIRA ticket events. Monitor and log Tickets and Client Accounts and product specific knowledge repository Defined response to SLA’s (Service Level Agreement) Complete ticket management with escalation and service level reporting Root Cause Analysis and Incident Analysis/Trending Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements. Coordinate configuration and/or code deployments as necessary Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies Other duties as required by manager  Requirements: Technical experience or training in information technology or information systems Previous work experience in a fast-paced customer centric service setting Healthcare SaaS or health insurance industry experience a plus Excellent verbal and written communication skills Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution Ability to write and communicate application problems with software developers and internal personnel as needed Strong attention to detail Strong customer service-oriented phone skills Technical Requirements: Specialized experience working with database driven applications and business driven customization in a Software application environment. Some basic experience with relational databases, Oracle Database, SQL or Crystal Reports is required Education Requirements: Bachelor’s Degree in Computer Science preferred but will consider combination of experience and education COMMITMENT TO DIVERSITY & INCLUSION: We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.  For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement  Benefits Snapshot: Medical, vision, and dental plans for full time employees 401(k) offered with a generous match Benefits begin on first day of the month following employment    Exercise/Health Club reimbursement opportunity  Monthly dependent care reimbursement opportunity  Short Term and Long Term disability  Basic Term Life and AD&D Insurance  Paid Time Off 15 days Paid Time Off   13 Company Paid Holidays   3 Personal Days   2 Community Service days

DescriptionSummary:The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice.Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting.Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations.Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual.Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions.Adhere to organization standards for system configuration and change control.Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.Collaborate and develop strong relationships with end user communities, customers and business partners.Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.Share industry best practices from vendors with Operational Leaders.Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.Follows strict change management processes ensuring proper approval, testing, and validation of system changes.Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience.Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions.Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work.Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed.Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties.May be required to work additional hours as needed during critical problems.Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application.Performs other duties as assigned.Requirements: Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphsAbility to adjust to and implement changeProblem Solving skillsMultitasking skillsWork as a team memberProficient in Microsoft applications including Word, Excel, and PowerPointExcellent customer service skillsHighly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and educationStrong organizational skills in managing multiple priorities5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projectsDevelops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and writtenAssociated certifications on area of focus, preferredFor Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version trainingWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

About Oliver WymanOliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].For more information, visitwww.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.Job Overview:The Information Technology Services department is searching for an application support analyst to support the many applications within the environment, including SalesForce, CRM, Intranets, KNOW, Gdrive, OneDrive, Slack, Teams etc. They will work closely with the regional staff, the business systems analysts and developers to ensure the solution is working acceptably. Additionally, they will work to ensure that we are able to maintain the existing environment and plan for future enhancements.This is a hybrid role that requires 3 days per week in the NYC office. There is no option to be fully remote.Scope of Activities:Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team.Initial focus will be on several business critical systems such as Microsoft Dynamics CRM applications and other business critical resources. Related responsibilities include:Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff.Collect regional client requirements with application functionality identifying areas for customizations/custom development.Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications.Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed.Monitor Service Now for any tickets/requests that get assigned to our groupDrive issue resolution, develop business knowledge and apply technical alternatives.Respond quickly in a rapidly changing business environment.Research and participate in training and stay current on client/server related issues and technologies.Perform other duties as assigned.Constantly monitor and report on any service issues to ITS LeadershipWork closely with Business System Managers on projects, testing and rollouts of new applicationsSkills and Credentials:Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study, or equivalent experience.Strong facilitation and consensus building skills.One to two years of application support experienceMicrosoft Dynamics experience preferredExposure to multiple, diverse technologies and processing environments.Exceptional interpersonal skills, including teamwork, facilitation and negotiation.Strong leadership skills.Excellent analytical and technical skills.Excellent written and verbal communication skills.Excellent planning and organizational skills.Familiarity with basic graphical modeling approaches, tools and model repositories.Ability to translate business needs into requirements.Ability to manage multiple projects.Characteristics:Respected as a technologist.Influential in the organization and a team player.Highly supportive of the business and of its ideals and strategies.Results oriented.Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.The applicable base salary range for this role is $65,000 to $100,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Job ID: 493487 ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.Position OverviewOldcastle Infrastructure Inc. (OII) is looking for a knowledgeable application support analyst to provide in-application support for our business system users. In this role, your duties will include collaborating with colleagues, providing a high level of customer service to system end users, thoroughly understanding and documenting the challenges facing system users, and performing in depth troubleshooting. You will also work closely with other IT support and analyst personnel to ensure system stability and availability. To ensure success as an application support analyst, you should possess experience in providing application support, functional/technical trouble shooting skills, strong knowledge of multiple business applications and processes, and the ability to learn new technologies quickly.Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Provide software application support under the supervision of the Application Support Lead. Consult with the service desk, business solutions team, other IT teams, and internal system users to improve application usage and performance. Investigate and resolve application issues in a timely manner. Keep a record of any application configuration changes, follow all change management policies, and coordinate system updates with users. Document support processes and train other team members to ensure cross functional support. Provide front line support to clients and colleagues in other departments. Work across business and IT teams to solve application issues. Perform analysis on software application functionality and suggest improvements as needed. Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities.Education/Experience A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar. Demonstrable experience as an application support analyst in a related field. At least 5+ years of increasingly responsible experience in information technology technical application support. Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams. Project management experience is preferred. Knowledge/Skill Requirements Exceptional ability to provide front-end support to internal business application users. Knowledge of core business processes such as order to cash, procure to pay, record to report, and plan to produce. Hands-on experience in major Enterprise Resource Planning (ERP) Systems: Microsoft Dynamics AX, Oracle NetSuite, SAP S/4 HANA. Hands-on use of IT Service Management Platforms such as ServiceNow. Working knowledge of IT support processes such as Incident Management, Change Management, Problem Management, and Request Management. Advanced proficiency in determining the causes of application errors, duplicating the errors and working with technical development to resolve application issues. Exceptional communication and customer service skills. Knowledge of SQL and relational databases a plus. Ability to read through log files a plus. Proficient with Microsoft Office products such as Excel, Word, and Outlook. Works well with other IT teams to investigate and troubleshoot issues. Work and Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for extended periods of time. Ability to safely lift up to 50 pounds. Preferred office location for this position is Atlanta, GA. Work location will be primarily remote/work from home; however presence in the Atlanta, GA office may be required from time to time. Ability to travel (overnight) as required based on business needs up to 10%. Ability to drive up to 4 hours for onsite services and meetings. Must pass background check, alcohol and drug testing. The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables. Work Environment Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 17, 2024 Nearest Major Market: Atlanta Job Segment: Technical Support, ERP, Test Engineer, Help Desk, Information Technology, Technology, Engineering

Vertiv is hiring an Application and Development Support Analyst in Anderson, SC to support Configure One. This person will work with internal resources & collaborate with other functional teams to implement new products in C1, this includes product logic, attributes & inputs needed to create accurate configurations, quotes and all relevant information related to the product, perform constant maintenance on the product, including cost & price data provided by the Global Offering manager. Performs customer support and troubleshooting assistance for end-users. Prospective candidates must be able to document implementation data & troubleshooting in a clear and concise manner. The candidate must possess excellent customer service and communication skills and have the technical aptitude to master a complex, web-based software application. Experience with web development and/or scripting languages (HTML, JavaScript) would prove very beneficial. This position requires strong collaboration across the Busbar LOB, including Americas, EMEA and APAC regions, where the busbar product lines need C1 implementation. This will require an understanding of the local product requirements, offering and attributes (cost, price, currency, etc.) RESPONSIBILITIES Implement new product lines into C1 according to offering manager/engineer specifications. Maintain all the information up to date for all configurations, including and not limited to cost & Price data. Create all the necessary outputs related to the product, including quotes, tech submittals, BOM, Drawings. Provide user training and troubleshooting support to C1 users. Coordinate and support Go Live events for new products in C1. Product Maintenance in C1 that may include new versions, improvements, or data updates. Write operational documentation as well as research, design, write, and test plans. QUALIFICATIONS Bachelor's Degree Preferred 5+ Years of experience maintaining ERP Systems Experience with HTML, Javascript, ERP, CPQ, and CRM systems. C1 Preferred. Strong working knowledge of Microsoft Office including MS Access, Excel, Outlook, Word PHYSICAL & ENVIRONMENTAL DEMANDS No special physical demands TIME TRAVEL REQUIRED 10% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than $5.5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Colson Group USA is an operating unit of Colson Group the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer. Colson has an opening for an Application Support Analyst for Epicor ERP. This position can either be located in St. Joseph, Michigan or Chicago, Illinois. Scope of Job The Application Support Analyst will provide general application support (access, issues, and ad hoc requests) across several applications - including Epicor ERP, Salesforce, Qlik - as well as participate in business analysis and testing of active projects. Primary Responsibilities Manage and respond to application support tickets.Monitor system processes and troubleshoot as necessary.Document and test business requirements for application changes.Ensure compliance with IT Standard Operating Procedures

The Challenge: The Marine Corps has a need for an information technology integration team to support operations in garrison and tactical environments. Support services for the Microsoft Office 365 applications will enable greater capability and utilization as I Marine Expeditionary Force (MEF) and the USMC fully utilize cloud platform services. In addition, these efforts will reliably integrate command, control, communication, and computer (C4) systems and support information exchange requirements across the I MEF Command Element and Major Subordinate Commands (MSCs) and provide staff support on Command and Control (C2) system operations, coordination and execution in support of the Marine Air Ground Task Force (MAGTF) .What if you could use your knowledge and experience with Information Technology to aid in these efforts?Build Your Career: At JCTM, we know the power of knowledge and experience combined with integrity and resolve. When you join JCTM, you are joining a team that empowers people, does what is right, and believes that every ‘JCTMer’ has a role in helping manage our culture.Challenging projects: The successful Microsoft Application Support Analyst on our team will provide technical support and training of O365 applications such as: Teams, SharePoint Online, Outlook, OneDrive, Power Apps, and Power Automate. You will work with the sections to conduct business analysis and process improvement to advise best business practices through implementation of Office 365 solutions and on-premise SharePoint 2013/2016 environments. Additionally, you will:Integrate within the project and change management lifecycle of I MEF to promote and integrate new technology and initiatives mandated by USMC and DODImplement SharePoint Online and On-Premise solutions using both Out of the Box (OOTB) solutions, custom designed web parts, pages, views, lists and document librariesProvide a persistent and adhoc O365 application and on-premise SharePoint support before, during, and after exercises and in support to deploying and deployed forcesProvide technical support in the development of customized SharePoint web parts using HTML, PHP, XML, C++, PERL, VBA, Access Basic, Visual Basic, Microsoft Scripting, MS SQL, JavaScript, CSS, and SharePoint Designer.Support a service desk and trouble ticket resolution, executing up to (50) service tickets per week, providing support to customer and resolving 75% of tickets each week.Meaningful work: Use your skills, knowledge, experience, and drive to empower change and facilitate training within the United States Department of Defense (DoD). Your work will directly support the safety and security of our Nation.State-of-the-art technology: Broaden your capabilities while working directly in support of the DoD – optimizing emerging technologies and methodologies for successful employment at multiple echelons.New skills: Alongside a myriad of technical and functional experts, you can gain practical experience with advanced technologies, emerging tools and concepts, and strategic level implementation.Room to grow: You’ll be inspired to grow your career and become a key contributor to the company’s processes and strategic goals through your alignment with mentors and collaborative colleagues.You Have:SECRET Clearance Microsoft 365 Certified: Fundamentals (Exam MS-900) or Amazon Web Services (AWS) Cloud Practitioner Certification.2+ years of experience in building client-side SharePoint solutions using JavaScript, jQuery, CSS, HTML.4+ years of experience working directly with clients, developing and executing SharePoint, O365 project plans.3+ years of experience in managing, training personnel and documenting O365 environments and developed applications.Possess one of the following Microsoft certifications:Microsoft 365: Managing MS Teams (MS-700)Microsoft 365: Power Platform Functional Consultant Associate (PL-200)Microsoft 365: Power Platform App Maker Associate (PL-100)Microsoft 365: Identity and Services (MS-100)Compensation & Benefits:The salary range for this position is $68,000 to $86,000 annually. The listed salary range expresses what JCTM reasonably expects to pay an employee for this position. The specific salary the employee receives will be based off experience, education, location, clearance level (if applicable), and the specific government contract with which this position aligns (if applicable).JCTM's employee benefits include healthcare, dental & vision coverage, life insurance, short-term and long-term disability, paid time off, 401K with employer match & profit sharing. More details about JCTM's benefits can be provided by JCTM's Human Resources department.Clearance: Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; U.S. SECRET clearance is required.JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation. PI240041366

DescriptionSummary:The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.Responsibilities:Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.Adhere to organization standards for system configuration and change control.Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.Collaborate and develop strong relationships with end user communities, customers and business partners.Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.Share industry best practices from vendors with Operational Leaders.Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.Follows strict change management processes ensuring proper approval, testing, and validation of system changes.Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership.Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties.May be required to work additional hours as needed during critical problems.Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.Performs other duties as assigned.Requirements:Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphsAbility to adjust to and implement changeProblem Solving skillsMultitasking skillsWork as a team memberProficient in Microsoft applications including Word, Excel, and PowerPointExcellent customer service skillsHighly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and educationStrong organizational skills in managing multiple priorities3+ Years of experience2+ years within healthcare, business, or information systemsSolves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine casesWorks under minimal supervision, uses independent judgment requiring analysis of variable factorsCollaborates with senior team members to develop approaches and solutionsMentors and may train team members within own functional or applicationAssociated certifications on area of focus, preferredFor Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)Certifications or Proficiencies must stay current by maintaining new version trainingWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. 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