Desktop Engineer Salary in Cambridge, MA

Responsibilities Location Cambridge, MassachusettsUS Job ID REQ-052298 Key Responsibilities:Document procedures, policies, troubleshooting and best practicesExecution of Peer reviews of PerkinElmer related checklists for Commissioning, Decommissioning and AIQ tasks. Escalates IT issues that are not resolved via regularly identified support channels.Manage ServiceNow requests and incidents to SLAActs as an interface between client, business and corporate IT teams.Conduct daily ticket scrums Provide weekly/monthly/quarterly/yearly agreed upon governance reports Conduct regular 1-1s with team membersWork collaboratively with the account and product managersImplements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation Implements customer specified benchtop computing design and processesAdministers and assures connectivity of customer's Windows based platformConduct and maintain inventories of client systems Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipmentImplements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely mannerActs as the technical support contact for instrument vendorRepairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teamsProvides technical support for new system validations and change management effortsCreate and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the clientEnsure weekly Engineer reports are received by COB on the last business day of the weekActs as client Liaison for software/hardware related inquiries Participate in client team meetingsHire new staff, perform regular performance reviews, provide coaching as requiredWork with Delivery and Product Managers to develop and grow the service Provides support across all PerkinElmer Enterprise practices as required Act as the technical expert to handle escalations and be a mentor to junior team membersComplete administrative tasks to maintain compliance with PerkinElmer time and attendance standards and ensure employee completion Critical Skills:Excellent customer service skills complimented by an ability to listen to and interpret client requests.Ability to troubleshoot complex instrument and technology issues.Strong verbal and written communication skills.Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.Knowledge of laboratory safety practices.Basic Qualifications:Bachelor's Degree5+ years of relevant technical experience in lab IT or regulated IT environment2 + years of supervisory experience in ITPreferred Qualifications:Experience in a Lab GxP environment if applicableExperience with scientific instrumentationExperience in SOP creations and change control management if applicableExperience as team lead in an IT environmentOther Requirements:Must be able to remains in a stationary position more than 25% of the timeThe person in this position needs to occasionally move inside and outside labsFrequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printerThe annualcompensation range for this full-time position is $99,840.00 to $149,760.00 The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PDN-9b6ad194-46fe-41dc-8adb-ee8d55451c59

Harvard UniversityPosition Title: Senior Systems AdministratorReq ID: 65639BRSchool or Unit: Harvard University Information TechnologyDescription: Position DescriptionHarvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!This position will support applications and systems within HUIT's Operational Technology portfolio. Operational Technologies (OT) are technologies that monitor or control things in our physical environment. They include such things as: building management systems, industrial control systems, lab monitoring and control systems, etc. This position is part of a team providing support for existing OT systems, and involved in deploying new OT systems. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical systems and ensuring the highest levels of availability, performance and security.The Senior System Administrator is responsible for building and maintaining servers relating to the central Building Management System environments of the University which now includes two major systems: Siemens Desigo CC and Schneider EcoStruxure. Principle Responsibilities: Build-out and maintenance of a large number of servers (over 50 servers), for all BMS production and test environments including: All BMS server components, Automated patching server, and encryption/certificates/CRLs to secure all environments Microsoft Remote Desktop Services deployment Integration and management of the OU for the new BMS systems in University AD Coordination with business stakeholders, highly technical colleagues, and working with third party technology teams Investigation and resolution some of the most complex technical issues we have in HUIT- OT infrastructureTypical Core Duties: Participate;in the 24/7 support rotation and support activities as needed to ensure that customer service levels are met. fully in software development life cycle Research, design, and implement technical solutions to deliver business requirements Identify opportunities to improve and simplify applications portfolio and implement related enhancements Contribute to creation and maturing of software development best practices and new technologies Draw on relationship and technical skills to act as technical liaison to internal and external clients and to mentor junior staff Abide by and follow the Harvard University IT technical standards, policies and Code of ConductBasic Qualifications Minimum of five years' post-secondary education or relevant work experienceAdditional Qualifications and SkillsRequired:Demonstrated experience;with infrastructure support related to network, server admin, operating system support and hardware experience in managing complex Windows server environments, including: AD/GPOs, complex certificate chains, scripting (Powershell, etc.)log aggregation/SIEM tools a plus (e.g. Splunk) TCP/IP networking knowledge: networking topology, protocols and services (e.g., TCP, UDP, DNS, DHCP, ACLs, etc.) Good leadership skills and solutions oriented Excellent interpersonal and communication skills Detail oriented and diligent Some exposure to public cloud technologies (e.g. AWS, Azure) Preferred:Experience with Building Management and telemetry, physical security technologies, data acquisition software, security cameras, etc., and a programming or scripting languageEntrepreneurial by nature with a strong sense of ownership Higher education experienceWorking ConditionsWindows System Administrator Certification a plus Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred Working ConditionsWork may be performed in an office setting or in various building environmentsWalking to various worksites may be requiredParticipate in the 24/7 support rotation, onsite work is necessary primarily in emergency situations as neededAdditional InformationPlease provide a cover letter with your application.Please note:Harvard University requires pre-employment reference and background screening. We are unable to provide work authorization and/or visa sponsorship. This position has a 180-day orientation and review period. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Accessibility:Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.About UsMore about HUIT:Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.HUIT's core values are: User-focused Collaborative Innovative Open IT Academy (designed for IT Staff):HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/BenefitsWe invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include: Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.Department Office Location: USA - MA - CambridgeJob Code: I0758P Applications Professional IVJob Function: Information TechnologyWork Format: Hybrid (partially on-site, partially remote)Sub Unit: ------------Salary Grade: 058Department: Technology Partner ServicesUnion: 00 - Non Union, Exempt or TemporaryTime Status: Full-timePre-Employment Screening: IdentitySchedule: Participate in the 24/7 support rotation, onsite work is necessary primarily in emergency situations as neededCommitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.PI239883776

Harvard UniversityPosition Title: Maintenance OperatorReq ID: 65596BRSchool or Unit: Campus ServicesDescription: Job SummaryEnergy & Facilities (E&F) operates and manages Harvard's energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center. E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services. Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.Position DescriptionDuties and Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems. Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment. Interprets mechanical plans and prints and updates as necessary. Monitors, queries and reports on the status of building systems managed by DDC technology. Initiates follow-up actions as required. Provides responsive customer support in all phases of building maintenance and operations. Assists and advises customers on maintenance solutions and provides follow-up on progress and status of work. Performs other core skills of the trades and related duties as required. May be assigned to work independently or as part of a multi-trade team under the guidance and direction of the Area Supervisor and/or Working Foreperson. Basic QualificationsBasic Qualifications: Five years related experience in the maintenance and operation of complex building system infrastructure. Must possess a current State HVAC license (or equivalent). Must possess a valid driver's license.Additional Qualifications and SkillsAdditional Qualifications: Must be knowledgeable and experienced in the installation, operation, trouble-shooting, maintenance and repair of all types of commercial building heating and cooling systems. Must observe and comply with all standard safety codes and practices, perform work in accordance with recognized trade and University standards. Must be able to read and interpret detailed plans, specifications, operating manuals and other written materials associated with this trade. Must be able to effectively communicate with peers and customers.Technology Skills Required: Basic proficiency and understanding of Windows based software applications. Demonstrated proficiency with electronic mail, MS Office, and related desktop and handheld devices and applications required. Familiarity with smartphone technology and willingness to expand skills with handheld device use as required.Special Requirements: Must supply a complete set of hand tools. Required to wear/use appropriate safety clothing/equipment at all times. Required to wear to properly wear a uniform and maintain a professional image at all times.Working Conditions Must possess a current State HVAC license (or equivalent). Must possess a valid driver's license.Additional InformationEmergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.BenefitsWe invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:Paid Time OffHealth and Welfare.Work/Life and WellnessRetirementTuition Assistance ProgramTuition ReimbursementProfessional DevelopmentCommuting and TransportationHarvard Facilities Access, Discounts and PerksDepartment Office Location: USA - MA - CambridgeJob Code: 269000 Maintenance OperatorJob Function: FacilitiesWork Format: On-SiteSub Unit: Energy & FacilitiesSalary Grade: 000Department: Facilities Maintenance OperationsUnion: 42 - Int Un Oper Engineers Loc 877Time Status: Full-timePre-Employment Screening: Criminal, DMV, Drug Testing, Employment, Identity, License/Cert.Schedule: Sunday: 3:00pm - 11:00pm Monday: 3:00pm - 11:00pm Thursday: 11:00pm (Wed) - 7:00am (Thu) Friday: 11:00pm (Thu) - 7:00am (Fri) Saturday: 7:00am - 3:00pmCommitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.PI239911671