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Revenue Manager Salary in Buffalo, NY

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Food & Beverage Director Buffalo Marriott LECOM HARBORCENTER
Shaner Hotel, Buffalo
ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location: In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
Catering Sales & Event Planning Manager
Rich Products Corporation, Buffalo
Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events; Cookie Patisserie & Bakery, your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.The many entities of REG are owned by Rich's, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.To learn more, visit www.richentertainmentgroup.com.PURPOSE STATEMENT The Catering Sales & Event Planning Manager is one of two positions that will promote, sell, design, and manage events at The Powerhouse by The Rich Entertainment Group. This individual will actively generate sales leads through direct sales efforts, manage new client relationships, revenue management and work closely with all CFS departments to deliver a positive customer experience.KEY ACCOUNTABILITIES/OUTCOMES Sales* Respond to inquiries that come in through the Website and Weddingwire.com.* Schedule & Execute Venue Tours.* Create Proposals when required/requested.* Drive profits by collaborating on creating innovative & unique upsell items.* Provide exceptional customer service.* Build & maintain relationships with key clients.* Continuously work towards reducing cost & increasing profits.* Co-contributor to analyze & formulate annual A.O .P.* Stay up to date on all current event trends.Management* Manage events day of.* Oversee & develop Event Coordinators.Event Planning/Execution* Meet with booked clients to plan all event details.* Conceptualize new designs, execute, and train others to execute.* Key contributor for custom menu planning.* Co-lead capital purchaser.* Create floor plans for events.* Book talent, including musicians, bands, and disc jockeys if required.* Contact clients, update, and confirm details to finalize BEOs (Banquet Event Orders).* Schedule and execute wedding ceremony rehearsals and day of execution.* Coordinate and monitor event timelines and ensure deadlines are met.* Manage correspondence.* Coordinate event logistics.General* Support Director of Catering & Event Design.* Formulate and adhere to set budget.* Prepare presentations.KNOWLEDGE/SKILLS/EXPERIENCE * Bachelor's degree in business or Event Management preferred; HS Diploma required.* 5 - 7 years Foodservice/Catering Experience.* 3 - 5 years of supervisory experience.* 3 - 5 years of outside sales experience.* Experience with developing creative menu selections.* Strong knowledge of Microsoft Office (PowerPoint, Excel, Word, Teams).* Highly professional demeanor.* Demonstrated ability to problem solve in a fast paced, time sensitive environment.* Strong organizational & time management skills.* Strong knowledge of all catering equipment and usage.* Strong planning and organizational skills.* Demonstrated exceptional customer service skills.* Strong leadership, communication, and team management skills.* Creative and innovative event presentation skills.* Self-motivated.* Knowledge of wine & food pairing.* Unrestricted Driver's License.#LI-JH3COMPENSATIONIn accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"),reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.Annual Range/Hourly Rate$60,000.00-$62,000.00Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at [email protected] you need assistance completing this application or to otherwise participate in the application process. PDN-9b76d494-686d-46ac-b760-6ed97faedf08
Overnight Valet/Bellman | Buffalo Marriott LECOM HARBORCENTER:
Shaner Hotel, Buffalo
ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities Responsible for performing all the functions of the bell staff during the overnight shift. Including, transporting guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications Valid driver's license in the state of hotel's operations. Excellent driving record. Must be 21 years or older. Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Part-time Pay: From $16.50 USD/ hour. Plus tips. Work Location: In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes
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Culture Index is looking for Visionary Strategic Executive Consultants. The primary focus of Culture Index is to guide companies on a path to a powerful Business Culture, as well ensure their success by increased revenue and profit, higher employee engagement, lower employee turnover, and overall organizational scalability.Top performing organizations require real data and analytics to make real decisions which includes all decisions on their human talent. The Culture Index approach is simple and straightforward.If you possess the following characteristics:A bold, tenacious, persistent work ethic.Enjoy solving problems with data and analytics?Possess a strong sense of urgency, enjoy variety, and mobility?Interested in owning your own consulting company?Becoming financially independent is a major motivator?Position Overview:Culture Index Strategic Executive Consultants provide Executives and Line Managers with solutions to companies that experience pain with onboarding, managing, motivating and retaining their workforce. We are not HR consultants. We share our data and analytics with goal oriented companies, making sure they fit the "Right People in Right Jobs".Top performing organizations require real data and analytics to make real decisions which includes all decisions on their human talent. The Culture Index approach is simple and straightforward.Please apply with your resume attached and we will be in contact.For more information about our company, please visit our website.https://www.cultureindex.com/
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ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities: Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Qualifications: Minimum one year of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time Pay: Starting at $18 per hour. Salary based on experience. Work Location: In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
Valet / Bellperson | Buffalo Marriott LECOM HARBORCENTER
Shaner Hotel, Buffalo
ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities: Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications: Valid driver's license in the state of hotel's operations. Excellent driving record. Must be 21 years or older. Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Part-time and Full-time Pay: $15 per hour, plus tips Work Location: In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
Senior Technical Applications Trainer
Roswell Park Cancer Institute, Buffalo
Title: Senior Technical Applications TrainerJob Type:RegularCompany:Roswell Park Cancer InstituteDepartment: Information TechnologyTime Type: Full timeWeekly Hours: 40FTE:1Shift: First Shift (United States of America)Summary: Leads the training effort in support of revenue cycle/registration applications (Athena/IDX). Meets with business leads and/or project managers to complete training needs analysis, designs training plans, develops and delivers training content and courses to ensure training needs are being met. Oversees training efforts and content development to ensure the delivery of highly effective and engaging training material, while also providing leadership and guidance to other department trainers and coordinators.Salary range for this position is $73,641 - $93,374 annually which includes a comprehensive benefits package.Qualifications:Required Education and ExperienceEducation and ExperienceBachelor's degree and the equivalent of five (5) years of full-time experience in training, training needs analysis, and/or organizational development.NOTE:Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.Preferred Qualifications:The ideal candidate will have prior training experience, knowledge of revenue cycle workflows, prior Workday LMS an Athena IDX experience, an understanding of clinic registration/scheduling workflows and excellent communication and public speaking skills.Equal Employment Opportunity StatementRoswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.Reasonable Accommodation RequestRPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.Our Core ValuesRPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.Historical Compensation Information Statement Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].
Sales Manager (711182)
Placement Services USA, Inc., Buffalo, NY, US
1. Provide management support to sales representatives and freight agents to ensure they possess the proper knowledge to help support our customers and work with them on setting sales and shipping quotas.2. Provide coaching, mentoring and timely feedback to our sales reps about the company’s transportation management and freight broker-related services as well as impart this knowledge to our customers when needed.3. Research logistics and shipping demand in various markets, develop and implement sales strategies based on corporate sales goals and objectives.4. Analyze market trends and metrics as it relates to company’s shipping and logistics products using DAT and Truckstop database.5. Determine suitable sales and marketing channels to pursue based on anticipated and historical industry segment demand.6. Cultivate and maintain ongoing business relationships with key shippers and distributors and their management through periodic business development meetings and updated economic analysis on new market developments.7. Conduct customer and sales revenue analysis and reporting using CRM software HubSpot.8. Lead strategic planning sessions with key shippers and partners on how to position our product offerings in the marketplace against key competitors.9. Manages the sales and logistics teams responsible for the transportation and shipping functions within all in-region distributors, their corporate personnel, as well as their key staff.10. Analyze the impact of marketing campaigns on new customer acquisition and retention programs.11. Manage Customer relations including the introduction of new freight broker-related services and develop customer retention policies and sales incentives based on future projections and sales opportunities.May Telecommute.Will travel 20% within the U.S. to meet with sales representatives and clients.Requires four (4) years of experience in the job offered or related. Experience must have included:a) Experience with US and Canada freight brokerage laws including transportation law, freight logistics, taxes, and tariffs.b) Analyzing market trends and metrics using DAT and Truckstop database.c) Leading group management and strategy development meetings.d) Conducting customer and sales revenue analysis and reporting using CRM software HubSpot.e) Leading strategic planning sessions with key shippers and partners.f) Developing customer retention policies and sales incentives in the freight and shipping industry based on future projections and sales opportunities.Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #711182 in the subject line.
Relationship Banker
Five Star Bank, Buffalo
Title: Relationship BankerRequisition ID: 5001Location:Buffalo, NY, USCategory:Regular Full-TimeJob Class:RetailPosted_Date:YesterdaySalary_Range:$17.00 To 24.00 HourlyDescription:The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.Position Title: Relationship BankerReports To: Senior Branch Manager or Branch ManagerDepartment: Retail BankingFLSA Status: Non-Exempt Purpose: At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will use your expert knowledge of financial products and services and an advice-led approach to deliver personalized financial solutions and build lasting relationships. As a Relationship Banker, you will drive productive sales and service activities, develop new business by educating existing and potential clients and exemplify Five Star Bank’s HEART values. Supervisory Responsibilities:Degree of Supervision Received: Minimal to ModerateSupervision Received (title): Senior Branch Manager or Branch Manager Degree of Supervision Given: NoneSupervision Given to (Titles): N/A Essential Functions:Demonstrated knowledge of all bank products and services and ability to accurately process deposits and lending applications and account opening transactions.Achieves individual and team goals.Engages consumer and small business customers through proactive advice-led consultation.Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Identifies financial needs and recommends personalized solutions of products and services.Proactively engages prospective consumer and small business customers within the market.Collaborate with business partners and refer opportunities to mortgage, wealth, insurance and commercial banking.Assists in community events and actively participates in and supports FSB sponsored community initiatives, activities and programs. Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.Maintains knowledge of regulatory compliance and completes assigned compliance training.Introduces customers to alternative banking solutions including mobile banking, digital banking, and ATMs/ITMsApplies knowledge of bank policies and procedures to resolve customer account issues appropriately and efficiently.Supports daily operations as required.Assist occasionally with transactional service transactions. Responsible for accurately processing transactions for customers (e.g. deposits, loan payments, cashing checks, redeeming bonds) in a courteous and professional manner. Participates in cash and negotiable instrument control measures including cash management, shipping and cash ordering, vault currency, vault balancing, and vault related controls as assigned.Performs operational duties as required including fill change and/or currency orders, issue cashier’s checks and money orders, process night deposit bags and ATM deposits, balances ATM and resolves ATM discrepancies, settle and balance cash advance machine. Maintains responsibility for a cash drawer and follows proper balancing procedures.Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications – Education and Prior Experience:Required:Education: High School Diploma, GED or equivalent experiencePrior Experience: Minimum 1 year (preferably in financial services) of sales and customer service experience. Managing new and existing customer relationships, achieving revenue goals through advice-based customer consulting, and building referral sources. Preferred:Education: Associate degree or higherPrior Experience: Minimum 2+ years in financial services of sales and customer service experience. Managing new and existing customer relationships, achieving revenue goals through advice-based customer consulting, and building referral sources. Competencies:Excellent communication skills - in person and over the phone - with proven ability to personalize features and benefits of products/services to customers with varying needs.Demonstrated knowledge of bank products and servicesStrong advice-led consultative approach to engaging customersDemonstrated ability to prospect and network to acquire new customers. Experience fostering and developing strong customer relationships.Experience with banking systems and platformsStrong desire to improve the financial well-being of customers by providing education and advice.Excellent interpersonal and communication skillsA self-starter and strong organizational skills with the ability to multitask and prioritize.Ability to thrive in a team environment.Ability to learn and utilize new technology effectively and efficiently. Physical Requirements:Able to regularly stand for prolonged periods of time.Able to regularly lift 1-10 lbs., occasionally lifting to 30 lbs. Able to travel between office locations.Extensive computer usage is required.Moderate to extensive phone usage is required.Ability to perform repetitive motions. Other:Work schedule: Varies with office needs and may include evenings and weekends.Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements. This job description is not exhaustive. The Relationship Banker may be required to perform other duties as assigned.PI239998194