Scheduling Manager Salary in Boston, MA

OVERVIEW: A full-time Program Manager is being hired to manage activities, build and maintain program workflows, and oversee the work of clinical research coordinators for a program of community-engaged, behavioral health research in aging and dementia. This role reports to the study PI in the Department of Psychiatry and will work in close collaboration with investigative team.This role involves work on two programs funded by the National Institutes of Health (NIH) and Patient Centered Outcomes Research Institute (PCORI) that are conceptually aligned on the central theme of community-engaged, community-partnered, behavioral health and interventions research among diverse older adults and their caregivers who are affected by cognitive issues and/or Alzheimer disease or other dementias. The first program is a NIH-funded Alzheimer's Resource Center for Minority Aging Research (RCMAR), entitled Mass-ENVISION (Massachusetts Center for Alzheimer and dEmeNtia behaVIoral reSearch In minOrity aging), which focuses on recruitment, training, mentoring, and sustaining research career success of under-represented biomedical research scientists (per NIH definition) in behavioral interventions for people affected by Alzheimer disease and related dementias. The second is a PCORI-funded, community-partnered study that will test comparative effectiveness of two widely used behavioral interventions to address physical functioning (mindfulness-based cognitive therapy plus walking vs. active living every day) among community-based Black older adults with co-morbid chronic pain and early cognitive decline. Both are planned to run for 5 years, with the potential for renewal of the RCMAR.This role may be ideal for individuals who have a Master's or above and who are highly interested in community-engaged research, community-based interventions, behavioral health, social and behavioral interventions, health equity, and aging and dementia research. This position would provide the opportunity to work with leaders in psychiatry in one of the premier departments for psychiatry research in the world, as well as to collaborate with diverse groups of community partners in Greater Boston.This full-time position could accommodate a flexible schedule, including hybrid/primarily remote work, a diversity of content interests, and the opportunity to work with experts in the fields of behavioral health interventions, aging, dementia, and community-engaged research. The position would also create opportunities for continued skills advancement and professional development in study and program management.PRINCIPAL DUTIES AND RESPONSIBILITIES: Please note, the functions below are representative of major duties that are typically associated with this position. Specific responsibilities may vary based upon study needs. Similarly, not all duties that have been outlined will be assigned to this position.Program ManagementStudy OperationsCreate and manage study deliverable timelines according to programmatic and/or sponsor-specified milestones.Work closely with PI(s) and investigators to ensure that the work is completed in an accurate and timely fashion.Create systems for ensuring and maintaining compliance with applicable federal regulations, IRB requirements, and institutional policies and procedures.Conduct and/or supervise other research staff in preparing, submitting, amending, maintaining, and following study protocols.Create and/or supervise systems for maintaining program information and study databases.Create and/or supervise systems for quality monitoring and assurance.Coordinate study activities and function as a resource for all study issues.Study CommunicationsDevelop and manage program communication plans Provide supervision in aspects of the data collection process, including mailings, email communications, and electronic questionnaires.Maintain and/or collaborate with appropriate Research Management staff on updated Biosketches and Other Support documents of personnel.Draft and/or maintain and format Biosketch narrative content of personnel.Draft and/or submit Progress Reports and Just-In-Time requests for funding agencies.Communicate with MGB Research Management, other relevant MGB offices (e.g., Supply Chain, Clinical Trials Office, etc.) and scientific collaborators and/or sponsors.Manage processing of MGB study agreements.Manage processing of MGB innovations documentation, as applicable.Financial ManagementPrepare budgets and budget components for research sponsors, including foundation and federal funding sources, for ancillaries to the parent studies (e.g., research Supplements).Prepare materials for submissions for post-award processes, including revised budgets and components and progress reports.Manage personnel allocations, including updating, tracking and ensuring proper reporting of effort of study personnel.Track and monitor study charges/expenses to conduct study activities, including interface with relevant institutional offices (e.g., supply chain, research finance)Use most up-to-date approved MGB templates for all finance management and reporting activities.Personnel Management• Serve as point person, under supervision of PI(s) and designated investigators, hiring of staff• Be responsible for day-to-day activities of assigning work projects, monitoring the rate of completed work of all the project staff, and directly supervising and evaluating the work of the project staff and serving as back-up.Qualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Required:Strong communication and organizational skills. Ability to make decisions and solve problems quickly and independently. Strong interpersonal skills, ability to effectively interact cross-functionally and collegially.Ability to delegate tasks and supervise others.Ability to work independently to resolve technical problems.Strong attention to detail in all aspects of work.Proficiency in Excel, Word.Preferred:Experience of at least 2 years working in clinical research and program management and/or grant coordination in research settingsKnowledge of MGB (MassGeneralBrigham) systemsKnowledge of grants submission and/or post-award grants management processes.Proficiency in use of meeting scheduling software and/or tools (e.g., Outlook, Zoom, Teams).EDUCATION:• BA/BS or other bachelor's degree required.• MS/MA/MPH/MPP or other Master's equivalent or above degree preferred.EXPERIENCE:• Healthcare and/or not for profit background preferred.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

As the Construction Project Manager, you will:Establish the project control plan. Control the rate of production and quality on all projects, their associated cost and expected receipts.Establish base line and monitor construction schedules. Insure construction schedules are adhered and deadlines met.Secure building permits, licenses and occupancy certificates.Monitor/control construction through administrative direction of on-site Superintendent to ensure building the project on schedule and within budget. Investigate potentially serious situations and implement corrective measures.Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with client and Architect. Review job cost reports and maintain accurate and timely indicated cost reporting.Coordinate meetings with Owner's representatives, Architects/Engineers for obtaining approvals to jointly discuss procedures, progress, problems and scheduling.Assist in preparation of bid day information.Author and issue meeting minutes promptly.Schedule and assist in progress meetings with Trade Contractors and Construction Superintendents.Secure scheduling for equipment, material, shop drawing submittals and deliveries.Assume additional responsibilities or special projects as neededMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Construction Project Manager will have:Bachelor's Degree in Construction Management, Engineering, Building Construction Technology, or related field preferred3-5+ years of experience (as a PM)Custom residential project experience requiredProject experience in Boston is a plusAbility to plan, organize, and coordinate multiple projectsWorking understanding of ProcoreStrong communication and interpersonal skills

Project Manager - Custom Homes - Responsibilities:Establish the project control plan. Control the rate of production and quality on all projects, their associated cost and expected receipts.Establish base line and monitor construction schedules. Insure construction schedules are adhered and deadlines met.Secure building permits, licenses and occupancy certificates.Monitor/control construction through administrative direction of on-site Superintendent to ensure building the project on schedule and within budget. Investigate potentially serious situations and implement corrective measures.Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with client and Architect. Review job cost reports and maintain accurate and timely indicated cost reporting.Coordinate meetings with Owner's representatives, Architects/Engineers for obtaining approvals to jointly discuss procedures, progress, problems and scheduling.Assist in preparation of bid day information.Author and issue meeting minutes promptly.Schedule and assist in progress meetings with Trade Contractors and Construction Superintendents.Secure scheduling for equipment, material, shop drawing submittals and deliveries.Assume additional responsibilities or special projects as neededMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Project Manager - Custom Homes - Successful Candidate:Bachelor's Degree in Construction Management, Engineering, Building Construction Technology, or related field preferred3-5+ years of experience (as a PM)Custom residential project experience requiredProject experience in Boston is a plusAbility to plan, organize, and coordinate multiple projectsWorking understanding of ProcoreStrong communication and interpersonal skills

DescriptionManager, Learning & Development About A&M Alvarez & Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With more than 9,000 professionals based in locations across 6 continents, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value. Position Overview A&M Tax is seeking a Learning & Development Manager to oversee and execute all aspects of L&D programs, both in person and virtual. The ideal candidate has a passion for L&D management and the organizational skills required to manage training events seamlessly. This position reports directly to the Director of Learning & Development. Responsibilities: Oversee and execute the logistical planning and delivery of a national conference, including, but not limited to:Budgeting, processing invoices and budget-to-actual analysisAssisting with venue selection and contractingWorking directly with the venue to ensure a smooth execution of the conference, including classroom needs, food and beverage orders, audio visual needs and event orders.Preparation of registration information and siteDrafting communicationsMonitoring course registrationOrdering and shipping suppliesCoordination of onsite logistics and teamCoordination with vendors and instructorsPlanning non-learning events such as evening events, off-site events, dinners, etc.Manage post-event activities, including gathering feedback, analyzing evaluation metrics and suggesting improvements for future events.Manage virtual learningOversee scheduling of webcasts, communications, credit issuance, posting of recordings, etc.Maintenance of Learning Management System (LMS) or other system of record, including, but not limited to:Obtaining and entering course/curriculum informationCreating learning objects and curriculumsMonitoring course registrationsRegistering instructorsUpdate/make changes as neededSupervise and ensure accuracy and completeness in Continuing Professional Education administration and reporting.Own vendor relationships, review and analyze contracts and document process and procedures.Assist with reporting and analysis of learning metricsResponsible for management of Learning Coordinator including scheduling, managing, coaching and developing and providing feedback.The L&D Manager will also work on special projects related to learning strategy and collaborate with other People Team members on projects. Qualifications 5+ years of relevant experience (experience in professional services industry preferred).A bachelor's degree (B.A. or B.S.) from four-year college or university.Experience with event planning and coordination.Experience in large, matrixed and global organizations preferred.Proficient in Microsoft Office Suite with expertise in PowerPoint, Excel and SharePoint, as well as the ability to adapt to new software programs.Knowledge of administration of Learning Management Systems. Experience with Docebo a plus.Strong skills in:Project managementOrganization and time managementWritten and verbal communicationTaking initiative and contribution of new ideasRelationship buildingCross-team collaborationEffectively interacting with all levels of Firm management and staffProblem solvingAdapting to changing prioritiesWillingness to travel as neededThe salary range is $95,000 - $110,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.#LI-NS1

Location: Boston, MADescription: Position Overview: We are seeking a talented and experienced Production Manager to oversee our food manufacturing operations. The Production Manager will be responsible for managing all aspects of production, including planning, scheduling, and coordinating activities to ensure the efficient and safe production of our food products. The ideal candidate will have a strong background in food manufacturing and a proven track record of success in managing production teams and processes.Key Responsibilities:Plan, organize, and coordinate production schedules to meet customer demand and ensure on-time deliverySupervise and lead production teams, including hiring, training, and performance managementEnsure that production meets quality and food safety standards, including adherence to regulatory requirements (e.g., FDA, USDA)Monitor production processes and identify opportunities for improvement in efficiency, quality, and cost-effectivenessCollaborate with other departments, such as quality assurance, maintenance, and supply chain, to ensure smooth production flowManage inventory levels to ensure that raw materials and finished products are available for production and shipmentPrepare and maintain production reports and records to track progress and performanceImplement and enforce safety protocols and procedures to ensure a safe working environment for all employeesQualifications:Bachelor's degree in food science, engineering, business administration, or related fieldMinimum of 5 years of experience in food manufacturing, with at least 2 years in a supervisory or managerial roleStrong knowledge of food manufacturing processes, equipment, and regulatory requirementsExcellent leadership and communication skillsStrong analytical and problem-solving abilitiesProficiency in Microsoft Office and production management software Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

As the Construction Project Manager, you will:Establish the project control plan. Control the rate of production and quality on all projects, their associated cost and expected receipts.Establish base line and monitor construction schedules. Insure construction schedules are adhered and deadlines met.Secure building permits, licenses and occupancy certificates.Monitor/control construction through administrative direction of on-site Superintendent to ensure building the project on schedule and within budget. Investigate potentially serious situations and implement corrective measures.Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with client and Architect. Review job cost reports and maintain accurate and timely indicated cost reporting.Coordinate meetings with Owner's representatives, Architects/Engineers for obtaining approvals to jointly discuss procedures, progress, problems and scheduling.Assist in preparation of bid day information.Author and issue meeting minutes promptly.Schedule and assist in progress meetings with Trade Contractors and Construction Superintendents.Secure scheduling for equipment, material, shop drawing submittals and deliveries.Assume additional responsibilities or special projects as neededMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Construction Project Manager will have:Bachelor's Degree in Construction Management, Engineering, Building Construction Technology, or related field preferred3-5+ years of experience (as a PM)Custom residential project experience requiredProject experience in Boston is a plusAbility to plan, organize, and coordinate multiple projectsWorking understanding of ProcoreStrong communication and interpersonal skills

GENERAL SUMMARY/ OVERVIEW STATEMENT:The mission of the Center for Clinical Investigation (CCI) is to strengthen the culture for clinical research at the Brigham and Women's Hospital, by building services helpful to clinical investigators and facilitating the success of individual investigators. Working very independently and under very general supervision from a manager, provides support to clinical research studies. May be responsible for the following activities: making independent judgment of study related visits on the outpatient floors, advising study teams of the implementation of the research visits, scheduling potential participants for clinical trials, maintaining and updating data generated by the study, and overseeing the work of more entry level staff. Under supervision of the CCI Outpatient Manager, the Research Program Coordinator is responsible for overseeing the scheduling, tracking, and collection of data for research subjects in the CCI outpatient units, maintaining unit readiness for visits, optimizing CCI resources in support of visits, and assisting as needed on special CCI projects. PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Receive outpatient research scheduling requests via e-mail and schedule subjects appropriately, based on the availability of rooms at the Research Outpatient Center at 221 Longwood (ACC), Clinical Trials Center (CTC) and the Clinical Trials Hub (CTH) as well as the Medical Research Lab (MRB)a. Assist inpatient scheduling activities including monitoring requests via e-mail; tracking progress and assisting CCI Nurse Manager or inpatient unit coordinator to facilitate the process. b. Provide scheduling support to the Tower 9AB Research Unit Coordinator, as needed. c. Communicate with study teams and CCI administration regarding scheduling discrepancies and issues. d. Respond to all visit requests within 24 hours.2. Greet outpatient research subjects at the ACC, check subjects in and out, notify investigators/study that subjects have arrived, and facilitate visit to ensure quality and a positive experience.a. Collect subject information at the time of check in and update subject record.b. Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.c. Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.3. Maintain outpatient rooms and ensure that necessary supplies/linens are available for all research studies. a. Assist in monitoring relevant expiration dates and established maintenance schedules. b. Assist in maintaining medical supply inventories, including monitoring relevant expiration dates.c. Order all administrative and processing supplies for the outpatient units. Track all supplies and ensure stocking is adequate and consistent.4. Perform receptionist, clerical and other functions as needed to support the efficient operation of the practice, unless such duties are specifically prohibited or by any relevant statue or regulation or unless such duties require other certification or training which has not been achieved.a. All other projects and assists with other administrative and research operational duties on an as needed basis, in a manner consistent with BWH etiquette.b. In conjunction with the CCI Administrators, continuously assess and improve the efficiency of systems and processes.c. Maintain a current knowledge of Federal (HIPPA, GCP, FDA, etc) State, and Hospital Laws, Regulations, and guidelines governing human subject research: attends educational and professional seminars.d. Assure Compliance with BWH, JCAHO, NCRR, OSHA, DPH, and state and federal regulations.5. Assist in the compilation and preparation of data as requested from internal and external constituents. a. Verify check in and out times.b. Support census activities.c. As assigned, assist in the creation of monthly reports of usage at the CCI's Inpatient and Outpatients Units.d. Work with CCI groups to complete all reporting requirements related to the Harvard Clinical and Translational Science Center.6. Undertake special projects assigned.Qualifications QUALIFICATIONS:B.A or B.S required. Health Care Administration background strongly preferredRelevant experience in academic health center is preferredKnowledge of and experience with research related activities preferred.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short-and long-term objectives.Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital leaders, division faculty and support staff, representatives of other BWH offices, collaborating institution officials, granting agencies (NIH, industry and foundations) representatives, and vendors.Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the program.Interpersonal relationship skills needed to motivate others and work with many hospital -wide department heads, administrators, and physicians in a positive and collegial fashionEEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Position description:Oversees the work of Scheduling Engineers on one or more projects. Prepares and maintains schedules, develops and reviews project baselines, monitors and tracks progress. Supports the project(s) in all other aspects of scheduling analysis and special studies. Supports business development and marketing activities as they relate to proposed project scheduling.Reports to: Project manager, project executive, operations manager.Responsibilities:Prepare summary and detail level schedules.Develop full CPM logic generated baseline schedules for projects.Perform monthly progress updates and create target comparison and periodic look-ahead schedules.Monitor and track progress at detailed and summary level.Participate in all project schedule reviews as required.Participate in Business Development and company marketing activities in the development and preparation of proposal presentations, including developing preliminary bar chart schedules and staffing charts.Provide support and training in the use of project and scheduling software to office and jobsite staff. Conduct schedule and work in place reviews.Further develop the department in regards to implementing the scheduling process utilizing the preferred scheduling tool and enhancing the training curriculum to reflect employee feedback and as the technoligy evolves. Ultimately providing the business unit's projects and staff with highest level of scheduling procedures and methods.Perform quarterly audits of project teams and individual staff advancement and commitment to performing scheduling at the highest level. Track development costs as it relates to time and material allocation to support projects and business development needs.Qualifications:Bachelor's degree plus a minimum 6 years' construction experience or equivalent combination of education, training and/or experience with Primavera software applications on projects; large project experience is desirable. Additional experience in project engineering and field supervision is also desirable. Demonstrated knowledge building construction, materials, systems, market conditions and trade practices. Proven written and verbal communication skills; proficiency with computer applications, including Microsoft Office suite. Physical demands:Performance of duties will occasionally require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction.Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performing this job requires use of hands to finger, handle, or feel objects, tools or controls, sit, talk and hear, stand, climb, balance, stoop, kneel, crouch, or crawl.Employee must occasionally lift and/or move up to 75 pounds.Work environment:While performing the duties of this job, the periodically works on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock.The noise in these work environments is usually moderate to very loud.*May perform other duties as necessary or assigned.

Position: Project ManagerLocation: Boston, MA (Remote, Part-Time - 1 to 2 days a week)Length: 6+ monthsJob Description:Our client is currently looking for a Part-Time Project Manager who will drive implementation excellence and efficiency by managing operational tasks associated with programs. Operational tasks include (but not limited to) project scheduling, internal and external communication, and initial project setup. The Project Manager will regularly interact with customers, ensuring they have program and timeline clarity as they move from phase to phase in their implementation.Essential Duties and Responsibilities (but not limited to):Drive program operational efficiency and excellence.Write and send implementation program communication.Confirm program participation that aligns to their established timelines thereby driving high participation in managed and cohort programs.Field questions, concerns, and requests on implementation timeline, routing to Professional Service leaders or Pod leads as appropriate.Assist in project setup and maintenance, driving accurate salesforce project data.Maintain operational program documentation in close collaboration with other Professional Services leadership and Pod leads.Qualifications:Bachelor's degree from a 4-year university or a related field.Strong communication skills, both verbally and written.3 years of experience managing operations with efficiency and attention to detail.3 years of experience in customer-facing communications is preferred.Ability to make complex decisions and recommendations under limited direction while in collaboration with others.Ability to multi-task in a fast-paced environment.Salesforce or enterprise CRM experience is a plus.POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.Make this your next career move as one of our many long-term contractors or employees!Work as our full-time employee with full benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher pay rate if you don't need the benefit package.Come see why DPC has achieved:4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 'Employee's Choice - Best Places to Work' by Glassdoor.Voted 'Best Staffing Firm to Temp/Contract For' six times by Staffing Industry Analysts as well as a 'Best Company to Work For' by Forbes, Fortune and Inc. magazine.www.LoveYourJob.comJob #16662

About UsMass General Brigham Medical Group (MGBMG) is the community-based ambulatory practice for Mass General Brigham (MGB). Focused on high quality, low cost, and innovative ambulatory care, MGBMG stems from MGB's unified system strategy to bring health care closer to patients while lowering total health care costs. MGBMG provides a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across eastern Massachusetts and the surrounding region.We aspire to be people's first choice for health and care- rooted in well-being and kindness - by bringing world-class care closer to home (or at home!) and being the bridge to world-renowned hospitals and research when needed.We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization. Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGBMG, we are:Bravely Human: We approach our work with empathy, vulnerability, and kindness.Clearly Honest: We seek to provide clarity amongst our teams and patients.Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.The Opportunity: Scheduling Specialist, Virtual Relationship CenterWhy This Role Is ImportantUnder the direction of the Senior Clinical Manager of the Virtual Relationship Center, the Scheduling Specialist will manage incoming phone calls, referral and order management from both patients and referring providers interested in accessing care at MGBMG and perform a complete patient registration as part of the scheduling process. The key role of the Scheduling Specialist is to ensure that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a fully remote telephone-based position; there is no face-to-face interaction with patients or other customers. The schedule for this position will be Monday to Friday 8:30am-5pm.What You'll Work OnFunction as the face of departments to initiate and coordinate registration and scheduling for new patient appointments.Document all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a patient registration number and scheduling of an appointment.Answer telephones, triage calls, take accurate and detailed messages using professional and courteous customer service techniques.Provide basic information and instructions to patients regarding the practices. Arrange for transport, interpreter, and other services as required by the patients.Ensure that the medical records are available to all health care providers.Completely and accurately transcribe calls, referrals, and scheduling information in appropriate systems.Provide excellent customer service to both internal and external customers of the MGBMG ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.Maintain confidentiality and privacy consistent with HIPAA guidelines.Keep supervisor informed of issues, especially as they relate to the interaction of the department with MGBMG practices.Perform other duties as assigned.Qualifications About YouHigh School Diploma or equivalent required, Associate Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program, preferred. Completion of a certified Medical Terminology course, preferred. 1-3 years medical office or health care or other relevant experience required. Basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality. 1 year of Epic experience strongly preferred. Prior customer service work experience, specifically in a contact/call center environment, preferredPreferred Experience We Hope You HaveService mentality, flexibility, and interest in working in an environment that promotes innovation and a culture of excellenceComfort using new technology and softwareA kind and compassionate individual who employs professional interpersonal skillsHigh tolerance and comfortability with ambiguity and shifts in responsibilities and processes.