Customer Experience Manager Salary in Arizona, USA

What you will doThis position exists within the Customer Success Management function of the Connected Services Business Unit. This role will be responsible for implementing and managing a robust Voice of Customer (VoC) program, including working with the regional teams to ensure consistency in customer surveys, interviews, and social listening, as well as managing the consolidation of results across targeted customers, their personas and their journeys.As a CX Analyst, you will work with the regional sales teams to monitor, capture and analyze customer conversations and interactions, as well monitor social media platforms for competitive intelligence to glean sentiment and other valuable insights related to connected services. You will also implement processes and technology to aggregate and consolidate VoC data to provide a more holistic view for use in product development, monetization, and marketing activities. Additionally, you will leverage operational systems and data to understand how targeted personas are behaving throughout their journey and the issues they are experiencing.The ideal candidate for this role will have strong analytical skills, knowledge of customer research methods, and experience in conducting surveys, interviews, and focus groups. Familiarity with social media platforms and social listening tools, as well as experience with data visualization and reporting tools, is also required. Excellent communication and presentation skills, strong collaboration skills, and a customer-centric mindset are essential for success in this role.How you will do itImplement and manage a robust Voice of Customer (VoC) programSupport regional teams in capturing customer feedback through surveys, interviews, and social listening, and consolidating that information forManage customer research methods to capture qualitative and quantitative insightsIn collaboration with the regional teams, create Voice of Customer (VOC) interviews, guides, survey questions and feedback forums to effectively capture customer insights including pain pointsMonitor and analyze customer conversations and interactions on social media platformsImplement processes and technology to aggregate, consolidate and integrate VoC data for use by key stakeholdersLeverage operational systems and data to understand customer journeys and issuesShare consolidated insights and recommendations with key stakeholders, and support the regional teams .Gather user feedback and data to make data-driven decisions for product improvements.Conduct market research and competitive analysis to identify trends, customer preferences, and potential opportunities for differentiation.Stay informed about emerging technologies and industry advancements relevant to connected services.Collaborate with customer support teams to address customer issues, feedback, and inquiries related to connected services and products.Develop strategies to enhance customer engagement and satisfaction.Potentially up to 30% travelWhat we look for Bachelor's degree in business, product management, engineering, or a related field (Master's degree is a plus).3-5 years of work experience in the Customer Experience field, including CX research, program design, measurements and journey mappingKnowledge of customer research methodsExperience in conducting surveys, interviews, and focus groupsFamiliarity with social media platforms and social listening toolsExperience with data visualization and reporting toolsExcellent communication and presentation skillsCustomer-centric mindsetWhat you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Guest Experience Manager(Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. The Role: Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

DESCRIPTIONThe Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon. • Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment. • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set. • Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. • Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Tempe, AZ, USABASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Bachelor's degree or equivalent.• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.PREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.• Communication and presentation skills.• Effective territory/account management. • Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.- Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Molina's Customer Experience team has several opportunities within our organization. Molina supports members and providers for different lines of businesses across multiple states. We are committed to providing excellent customer service to our members and providers. We have competitive benefits along with a clear career path to allow growth within 6-8 months. This role is a remote position and salary will be based on experience you bring to Molina!Molina is a fast-pace, energetic organization and is committed to caring for our customers. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiencesJOB DESCRIPTIONJob SummaryProvides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.KNOWLEDGE/SKILLS/ABILITIESSupport Inbound/Outbound phone calls from Members or Providers on routine or simple issues.Conduct varies surveys related to health assessments and member satisfaction.Accurately document pertinent details related to Member or Provider calls.Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.Able to proactively engage and collaborate with varies Internal/ External departments.Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.Ability to effectively communicate in a professionally setting.Preferred Systems Training:Microsoft OfficeGenesysSalesforcePegaQNXTCRMVerintKronosMicrosoft TeamsVideo ConferencingCVS CaremarkAvailityJOB QUALIFICATIONSREQUIRED EDUCATION:HS Diploma or equivalent combination of education and experienceREQUIRED EXPERIENCE:1-3 years Sales and/or Customer Service experience in a fast paced, high volume environmentPREFERRED EDUCATION:Associate's Degree or equivalent combination of education and experiencePREFERRED EXPERIENCE:1-3 yearsBilingual English/Spanish or any Native American languageTo all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.#PJCC Pay Range: $11.09 - $24.02 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Guest Experience Manager(Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. The Role: Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

Guest Experience Manager(Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we're here to celebrate your growth. We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve. Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic. Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role: Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

OE Customer Quality Manager  What you will do  In this position, the successful candidate will be responsible for the management and leadership of Customer Quality Projects focused on battery quality for automotive OE Customers. Provide oversight on Quality projects ensuring customer expectations are properly captured and submissions comply with expectations  How you will do it The Customer Quality Manager supports the CBUs to understand the OE customer's strategic Quality Projects initiatives, identify resources, current gaps and project performance requirements.  The Customer Quality Manager is the functional liaison between the customer and Clarios; as well as the coordinator and contributor in leading the development of Customer Quality Project and proposals.  Manages the Customer Quality Projects scope and Statement of Work (SOW), including timeline, meeting key milestones, using critical path management including Customer Communication.  Plan and execute a robust risk management process to include identification, qualitative and quantitative risk analysis, mitigation and contingency planning. Draft project plans mutually agreed by Clarios multi-functional team & customer to achieve Customer Quality Projects launch performance metrics and manage scope changes (internal & customer).  Manage execution and communications within Clarios functional areas (e.g. engineering / manufacturing, engineering/ sales) activities to assure timely resolution to customer quality project needs and concerns.  Plan & conduct Customer Quality Projects Reviews and Gate Reviews as planned, ensure participation by relevant sponsor and stakeholders, report summary program status on monthly basis (QOS) including timely Customer communication and updates.  Maintain organized Customer Quality Project History documentation. Ensure all documents and evidence are created, completed and filed.  Provide customer responses in a positive and professional manner per customer expectations.   Work with plants and cross functional teams in development of presentations required for customer report outs.     Effectively communicate in clear and concise manner to all levels of the organization. Drive accountability and motivate internal team to achieve desired results.  Support problem solving and input on preventative/corrective action.   Facilitate implementation of consistent plant read across actions.  Provide oversight and drive compliance to Customer Specification Requirements. Support scheduling and customer on-site visit /audits of manufacturing process.  What we look for University Degree in Engineering or foreign equivalent, technical degree or related experience.  +10 years of of experience in engineering development and product launch in manufacturing industry and preferably in automotive. 5+ years of experience in Automotive, Automotive Systems, Electrical or Battery Systems. Experience in Program management Experience in automotive OE customer development processes,  Customer specific requirements (OE) such as Q1, BIQS, SQAM, and ANPQP. Experience with managing multiple programs concurrently. Strong people management skills. Strong written and oral presentation skills. Travel expectation is approximately 40% of time between Milwaukee and other Clarios sites (US and Mexico)  What you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.Why you'll love this role: Cribl is looking for a senior web marketing hero to take Cribl's website experience to the next level, through UX planning, interlock to product experiences, personalization, conversion rate optimization and behavioral analytics. This person is a self-starting, data-driven, revenue-centric marketer who understands how to plan and manage agile rollouts for new web initiatives, and apply an experimental mindset to drive insights, roadmaps, and business results. The ideal candidate will be well versed in modern digital web stacks, UX design methods, obsessive about measuring results, and proven in their ability to roll up their sleeves to get work done. As an active member of our team, you will: Provide lead governance of user experience on cribl.io - assisting with a redesign of UX and IA as part of a web refresh, providing ongoing testing and optimization, and leading project-based UX design and content development for new pages, tools, content offers and digital experiences. Applying experimentation to test and optimize templates, navigation and specific pages - feeding this back to both frontend and CMS development, and business/content stakeholders. Drive web cohesion to product experiences by constantly optimizing the path to product demo and trial, and community engagement - being the key interface with Technical Marketing and Engineering resources for planning across subdomains to drive a compelling experience and holistic look and feel. Interlock with Marketing Operations and Demand Gen to drive personalization into the web experience as part of an intelligent multichannel approach (drawing on first- and third-party data - using personalization engine tools interlocked to MAP/CRM/CDP, demonstrating increases in engagement and conversion. Drive site wide conversion rate optimization through experimentation with calls to action and journey logic. Own the site chat bot strategy, implementation, ongoing optimization - liaising with Sales Development Reps to ensure strong utilization, meetings booked and conversion efficiency. Own reporting for the user experience through application of GA4, behavioral analytics tools, CRM waterfall data, and Bizible attribution data. Work with our US based web agency & existing Sr Web Manager for implementation to frontend and CMS. Provide ad-hoc backup for web administration across frontend and CMS, as required. Manage associated budgets and finance admin If you've got it - we want it: At least 8-10 years of experience in web and digital marketing, with 3-5 years specifically within a software company, ideally targeting IT or Security in large enterprises. Demonstrable experience across the web stack, including analytics (GA4, behavioral analytics tools), personalization and testing (Mutiny/VWO/Optimizely), design (Figma), chatbots (Qualified/Drift), content serving tools (PathFactory/Uberflip), demo tools (Demostack/WalkMe/Navattic), headless CMS (Contentful/Contentstack/Sanity) and Google Tag Manager. Knowledge of tools like 6sense, Demandbase, SFDC, Marketo & Bizible a plus Commitment to stay at the front of the industry regarding digital trends, continuously bringing outside perspectives and best practices. Strong analytical skills, and proven track record in making data-driven decisions to continually optimize performance and determine future work and investments. Expertise in performance analytics, A/B testing, and conversion rate optimization. Big picture thinking, and meticulous attention to detail - ability to quickly understand overall business objectives, create a well-aligned execution plan with clearly defined metrics and KPIs. Exceptional communication, collaboration, project and budget management skills. Can clearly articulate ideas, frame problems and offer solutions. Effective time management skills and the ability to multi-task: calm under pressure and aggressive timelines. Highly motivated, driven and self-starting individual. Ability to effectively manage relationships in a remote environment - excelling in collaborating and engaging via tools like Slack & Jira. Salary Range ($130,000 - $160,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.Bring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

Summary:Responsible for email and Customer Relationship Management to drive consumer retention and conversion initiatives to support our e-commerce business and brand growth. The CRM Manager develops strategic and tactical plans across multiple channels and site experiences that drive sustained and profitable business growth. This person will partner with other department team members and channel managers to optimize the execution of efforts.Core Duties and Responsibilities:Support e-commerce businesses through profitable customer retention strategiesManage and execute life-cycle retention strategies across several sites and marketing channels.Collaborate with marketing, product development, and customer service teams to develop and report on Consumer Insights using data-driven segmentation and customer journey strategies across all marketing channels.Develop, publish, and track the progress of a framework for improving customer retention, improving customer satisfaction, and increasing customer lifetime value.Support traditional acquisition channels by developing audience-based testing plans, helping optimize, track, and own customer-level performance.Serve as the technical expert for marketing technology, including email, SMS, CDP, and Google AnalyticsAssists and directs relevant workflow. Plans work for timely completion. As needed, assists with production. Makes suggestions for improvement. QualificationsAbility to strategize cohesive customer acquisition and retention strategies based on in-depth knowledge of marketing channel dynamics, including search, display, email, and mobile marketing channels.Deep knowledge of key digital and customer marketing KPIsExperience with tools such as Klaviyo, Yotpo (Loyalty Programs), Shopify, Google Analytics, etc.Comfort participating in weekly, monthly, and quarterly business reviews to develop proactive and reactionary marketing initiatives.2-4 years of digital marketing and e-commerce experience, with a demonstrated background in segmentation and channel management and a track record of driving business growth.Highly analytical and comfortable with setting targets and creating forecasts.A 'customer-centric' mentality and experience driving audience-based initiatives.An innate curiosity and ability to breakdown complex analysis into concise, straightforward recommendations and marketing initiativesExperience working with data visualization.Demonstrated time management skills with the ability to prioritize multiple work streams.Preferred Educational Requirements:Bachelor's degree in business, marketing, or communicationDisclaimerThis job description indicates the general nature and level of work expected.It is not designed to cover or contain a comprehensive listing of duties and responsibilities of employees assigned to this job. Employees may be asked to perform other duties as required.

What does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As the Sales Consultant – Appliance Outlet you will: Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.Ensure inventory and merchandising standards are maintained in outlet store area.Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.What are the Professional Requirements of a Sales Consultant – Appliance Outlet?Basic QualificationsAbility to work successfully as part of a teamAbility to work a flexible schedule inclusive of holidays, nights and weekendsPreferred Qualifications3 months experience working in customer service, sales or related fieldsBest Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.