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Incident Manager Salary in Arizona, USA

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ATSU - Environmental Health and Safety Manager
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It requires executing responsibilities related to Fraud Incident Management, communicating with appropriate stakeholders, identifying potential issues, and escalating matters as needed. 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And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 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Data Center Physical Security Manager, US ADC Data Center Security
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You will also be responsible for managing onsite security forces. You must obsess over internal and external customers and successfully deliver support and services in an environment where priorities shift extremely fast. 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We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We are open to hiring candidates to work out of one of the following locations:Phoenix, AZ, USABASIC QUALIFICATIONS - Current, active US Government Security Clearance of TS/SCI with Polygraph - 4+ years of experience acting in a Program Security Officer, Security Specialist, or a Security Manager capacity in which duties required interpreting and implementing requirements within the personnel, industrial, and physical security disciplines and overseeing security operations. - 4+ years of experience demonstrating knowledge of physical security best practices to include, but not limited to: application of physical security systems, investigation techniques, management of contract security guards and incident management and workplace safety. - 4+ years of data-driven decision makingPREFERRED QUALIFICATIONS - Strong attention to detail and analytical skills. - Proven ability to work collaboratively in a team environment. - Bachelor’s degree or equivalent training and experience. - Experience with secure facility requirements along with ICDs, NISPOM, NIST standards and other government regulations related to classified program management and the handling of classified material. - Entrepreneurial spirit with the ability to drive program security projects independently. - Demonstrated ability to adapt to new technologies and can learn quickly. - Driven to provide your internal and the external customers with responsive and unparalleled support and you are dedicated to meet and fulfill the customer’s expectations. - Desire to step outside the box and your comfort zone to take ownership of projects and domains not in your range of expertise. - ASIS CPP, PSP, PMI PMP or other related certifications. - Experience in access control and video surveillance systems (e.g. LENEL). - Experience overseeing security operations personnel. - Excellent verbal and written communications skills. - Well versed in the use of Microsoft Office tools. - Experience in dealing with security vendors and contractors. - Experience in running meetings. - Ability to influence others in helping you achieve your security excellence goals. - Strong attention to detail. - Meets/exceeds Amazon’s leadership principles requirements for this role. - Meets/exceeds Amazon’s functional/technical depth and complexity for this role.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Manager, Safety
Medical Transportation Management, Phoenix
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Regional Environmental Manager , Environmental Assurance and Protection
Amazon, Tempe, AZ, US
DESCRIPTIONOur team is seeking a Regional Environmental Manager (REM) for North America Amazon Logistics Extra Large (AMXL) Delivery Stations who will support the Amazon operations in the United States and Canada. This REM leads a team providing technical support, tactical execution, and delivery of a strategy for future expansion across multiple facilities around the United States and Canada. **This role will sit onsite. The REM will travel up to 50%.Key job responsibilities- Manage and execute multi-site responsibilities to comply with air emissions, storm-water, waste, wastewater and other environmental related laws, regulations and permits. This includes required Federal, State and local reporting such as USEPA EPCRA/SARA Form R and Tier II, state mandated permit reporting and other required reporting as needed.- Manage and execute business conformance with Amazon Global Environmental Management Systems policies through effective execution of Amazon Geo-Specific Operational Environmental Procedures.- Monitor and provide guidance on site performance against applicable environmental regulations, programs, and Amazon global policies.- Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required environmental training.- Provide strategic environmental support and regulatory review for future business growth and expansion.- Partner with operations support team and the R&D in supporting the change management process.- Analyze environmental metrics and review weekly and monthly trends to determine where improvements are needed.- Measure and analyze sites’ performance against published requirements in environmental policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.- Insist on the highest standards to ensure protection of business risks. -Oversee work performed by relevant contractors and consultants.- Build collaborative relationships with various stakeholders to ensure risks are identified early and managed in a timely manner.- Conduct risk assessments and audits as necessary.- Establish project milestones for plan development and permitting. - Assist sites with record keeping and periodic reviews to ensure record retention requirements are met.- Ensure compliance calendar regulatory requirements.- Ensure equipment that requires environmental PMs is appropriately logged and tracked.- Develop relevant environmental procedures as dictated by business and regulatory needs. Train and monitor to ensure proper execution.- Assist sites with action plan development for any deficiencies noted from trends, audits and inspections.- Evaluate and develop process improvements for identified risks.- Facilitate root cause analyses for all environmental incidents and recommend appropriate corrective actions for network implementation.- Show initiative to identify and implement corrective actions to eliminate any observed non-compliance or potential non-compliance situations.A day in the lifeYou will report through the Amazon Environmental Assurance & Protection (EAP) team to partner with the operations leadership teams to execute company environmental procedures and ensure compliance with all applicable country/location specific Federal, State/Provincial and local laws & regulations. Utilizing risk assessments and compliance evaluations, you will lead continuous improvement initiatives to minimize environmental impacts, and communicate and implement best practices. About the teamThe Environmental Assurance and Protection team protects Amazon businesses and supports the needs of our customers by proactively mitigating environmental regulatory risks and protecting the environment.We are open to hiring candidates to work out of one of the following locations:Tempe, AZ, USABASIC QUALIFICATIONS- 5+ years of directly managing and responsible for multiple large projects experience- Bachelor's degree- Experience and strong technical background in relevant fields of automated or non-automated material handling equipmentPREFERRED QUALIFICATIONS- Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field- Experience in Lean Management, Six Sigma and other operations engineer toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $95,700/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
ITSM - Change Manager
The Judge Group Inc., SCOTTSDALE
Location: Scottsdale, AZSalary: $50.00 USD Hourly - $70.00 USD HourlyDescription: Our client is currently seeking a ITSM - Change Manager This job will have the following responsibilities: Conduct change management review meeting twice weekly Share daily Operational review of changes Publish communication for potential customer impacting changes Track past due change tasks Ensure changes comply to standards Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams. Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics. As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps. Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product. Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing. Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met. Support, promote and ensure consistent alignment to IT standards, processes, and tools' Provide on call support for change management and rotational for incident management. Provide backup support for Release Management Qualifications & Requirements: This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management. Minimum one year experience in Incident Management. Minimum one year experience in Release Management. Two or more years of knowledge and experience with ServiceNow ITIL Foundations Certification required. Excellent written and verbal communication skills, including process documentation. Strong analytical skillset required. Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements: This position requires a high school diploma or GED. Bachelor's degree preferred IT Infrastructure Library (ITIL) Foundations certification required. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Microsoft Identity Manager Architect/Sr Engineer :: Remote
Strategic Systems Inc, Phoenix
Job Title: Microsoft Identity Manager Architect/Sr Engineer Duration: 18 Months Location Remote Detailed Job Description - highlight 3-5 Must Haves.• Supporting customers with building, deploying, operating, and optimizing complex enterprise environments • Provide best practice guidance on setting up and maintaining a solid MIM environment • Communicating strategies, tactics, remediation etc. with C-Suite executives and stakeholders • Develop and implement support strategies to reduce incidents, increase availability, or accelerate deployments • Lead critical situations including documented action plans and updates for stakeholders • Initiate and participate in triage and post-incident meetings to resolve customer problems • Conceptualize, lead and drive Architectural Design Sessions (ADS), Proof on Concepts (POC) and establish best practices on Deployment Planning Sessions (DPS) Primary work includes: • Standard Product Work Shops - Training • In-Depth Product Reviews - White Board (Chalk Talk) Sessions • Health Checks / Assessments • Post Operational Review of Product Implementations • Product Upgrade / Migration Assessments • Systems Performance Reviews • Act as the primary onsite technical contact, providing customer visibility, technical support, and problem resolution for corporate customers Required Experience: MIM and Active Directory Services • Advanced understanding of organizational units and directory structure, common object types (user, group, contact, etc.), commonly used attributes, permissions and inheritance Microsoft Identity Manager 2016 Sync • Fluency with common management agent types (ADDS, SQL, MIMMA), synchronization (CS MV CS), attribute flow precedence and AADConnect Microsoft Identity manager 2016 Service/Portal • Understanding of traditional (policy driven) and scoping filter based inbound/outbound synchronization rules, criteria-based sets, workflows, specifically action workflows • Well versed in set transition and request based management policy rules and MIM self-service password reset (SSPR) Troubleshooting/Performance • Solid understanding of search requests and how MIM processes requests and scaling • Understanding of IIS, SQL (instances, basic permissions, aliases, etc.), PowerShell scripting • Fundamentals for Windows Server environment (event logs, running processes, etc.
Information Technology Infrastructure Manager
Insight Global, Tempe
Position: IT Infrastructure ManagerDuration: 6 Month Contract to HireLocation: Hybrid in Tempe, AZ (3 Days on Site, 2 Days Remote)Pay Rate: $50-$58 Hourly Based on ExperienceLooking to Hire RIGHT AWAY!!Qualifications:5-10+ years of IT Experience (Infrastructure Project Manager, Network Project Manager, etc.)Experience with Network, Compute, Servers, Data Centers, Connectivity environmentExperience to manage Project with multiple stakeholders in MS Projects or similar tools (specific activities or plans)Knowledge of ITIL functions (Incident Management, Change Management, Knowledge base and Problems Management, IT Asset and License Management, Service Level Management)Knowledge of Networking, Servers, Collaboration (Video, Voice Services, Polycom, Cisco)Should be able to manage and maintain reports on activities (ie: ServiceNow) present observations, track initiatives, prepare metrics, and maintain IT inventory levelsManaging projects, Strong Leadership, and Vendor Management - Collaborative approach with vendor-partners to ensure accountability and performanceRequires compelling team Leadership - Comfortable leading remotely and in personPlusses:Previous Network Engineer experienceImproving and Creating SLA's & following up on KPI'sExperience with PLC (Programmable Logic Controllers)Any Certifications such as: ITIL v3, Cloud (IAAS, PAAS, SAAS), Linux/Windows Server, Microsoft Defender for Endpoint, CCNP, CCIE WirelessSecurity Technologies such as, IPSec, VPN, Routers, DNS, DHCP, Virtual Machines, Active Directory Policies, Collaboration Technologies.Experience with SRE - Site Reliability Engineering practices and development servicesDay to Day:Support and manage in-house IT technology equipment and IT assets across both automated and non-automated service center facilities. These include all applications supported in the Automated Service Centers, Service Operation Model and Financial Management about the technology. The current Peripheral components (Material-handling equipment & Logic Controls) as well part of the scope of this role based on the Service Management framework used in Business IT. This position will capture and analyze application incidents needs to support the business flow/procedures. Role acts as a main point of escalation manager for hardware and applications of service center facilities on site to the relevant central core support and build teams.Lead the IT staff and service delivery partners providing the following Technology support to the enterprise: IT Automation Service (e.g., Conveyor, Dim Weight, Xray) Business IT Peripheral Services (BIT A&P). This role is responsible for assuring the integrity of the BIT A&P services and ensuring that it aligns and meets overall IT strategy and business objectives / goals.Ensure high levels of customer satisfaction, demonstrating that the internal organization and service providers are meeting the customer's requirements regarding performance, Service Level Agreements (SLA/OLA) for new and existing services. Monitors and addresses Service Level Agreements (SLA/OLA) performance, issues and exceptions and drives Service Improvement as required.Lead talent planning, career development mentoring, coaching and feedback to team members and remote employees while evaluating team member performance leading to high performance teams.Drive an optimal balance between employee experience, applying the appropriate risk management discipline, and financial efficiency/effectiveness in employee engagement to achieve strategic goals.KPI definition, creation, implementation, monitoring and improvements to Automation Services based on ITIL framework.Document, maintain and uphold procedures for logging, reporting/ monitoring of failure incidents.Accurately document instances of IT hardware failure, repair, installation, and removal.Liaise with cross-functional teams on providing recommendations on IT Peripheral assets.Provide impact assessment, collaborate on technical design and solutions with relevant partiesManage internal/external hardware and software vendors providing support Automated Service Centers:Oversee MDF/IDF Telecom rooms of the Service CentersManage Automation components remotely (e.g., Server, tethered Scanners and Xray machines Scanner of Automation)Manage the Integration of Weigh scales, IT scan devices with IT Network componentsManage the material handling equipment PLC
Process Manager
ScaleneWorks People Solutions LLP, Scottsdale
Under minimal supervision, The ITSM Sr. Process Specialist - Proactive Problem Manager will manage all activities in the lifecycle of proactive problem management. The Problem Manager is responsible for working with Process Managers and stakeholders to identify improvement opportunities and bring understanding and discipline to these processes through quality control, training, and documentation. Location Type: On-site (hybrid schedule)Develop a solid proactive problem management process.Review system and logs to analyze data and identify areas of opportunity to fix issues before they become service impacting.Engage regularly with stakeholders to gain a deep understanding of problem areas and coordinate investigations to bring resolution.Track identification and resolution through regular and frequent reporting.Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.Develop and document training material for Proactive Problem Management Best Practices and other processes and lead the delivery of training presentations to IT teams.As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.Create and maintain documentation for new and existing processes, including but not limited to workflows, procedures, policy statement.Participate in requirements gathering for enhancements to processes or new features/functionality using the ITSM software product.Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services.Support, promote and ensure consistent alignment to IT standards, processes, and tools.Three to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes. Additional experience with other ITSM processes including incident management, change management, reporting and performance analytics, is preferable.Three or more years of knowledge and experience supporting an ITSM software product, preferably ServiceNow.Experience with monitoring tools, (SiteScope, NNM, Splunk, Netbrain, Dynatrace)ITIL Foundations Certification required.Advanced knowledge of proactive problem management methodologies.Excellent written and verbal communication skills, including process documentation.Strong analytical skillset required.Ability to work independently and in a team is vital.Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements:A Bachelor's degree in Computer Science, Information Technology or related field or equivalent work experience.IT Infrastructure Library (ITIL) Foundations certification required.Work Days:Normal work days are Monday through Friday.Work Hours:Normal work hours are 8:00 a.m. to 5:00 p.m.