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Customer Experience Manager Salary in Alpharetta, GA

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Andritz Inc., Alpharetta
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.Do you enjoy the challenge of managing, designing, and delivering electrical and controls brownfield projects? Are you passionate about leading people?We are currently seeking a Manager - Electrical & Controls to lead a small team of automation engineering professionals in Alpharetta, GA. This key position requires a combination of skills including business development, project management, and technical leadership.What You Will Be DoingHere's an overview of your responsibilities and how you can leverage your expertise: Provide project management, leadership, and technical guidance to a team of industrial automation engineers and project stakeholders; Assign, coordinate, and review the technical work of project teams; Oversee project coordination to ensure accurate billing, time accounting, and financial reporting; Consult and negotiate with customers to prepare specifications, explain proposals, and present engineering reports; Lead large capital project development, including feasibility studies, project scope definitions, preliminary engineering designs, and capital cost estimates; Assist with the assessment, evaluation, establishment, and development of opportunities in the assigned industry(ies)/business areas; Support the growth of the business by assisting with the execution of sales growth strategies; Build, lead and develop a team of professionals; including recruitment and selection, training, and performance management; Network with industry groups and professional organizations to establish the presence and reputation of the Company; Ensure that the activities adhere to the quality standards established by the Company; Embody, demonstrate, and reinforce the ANDRITZ values. What We Have to OfferIn exchange for your commitment, we offer the following: Paid maternity program to support employees during this significant and exciting life event A dynamic, collaborative and innovative work environment where your expertise and ideas are valued Training and mentorship opportunities and financial support for professional development and certifications, including a LinkedIn Learning license Clear career paths for career growth, internal promotions, and opportunities to take on more responsibilities Compensation that increases with technical capability and expertise and a comprehensive benefits package, including company-matched 401k Competitive paid-time-off policies that includes vacation, paid holidays, and sick days A positive and collaborative culture that focuses on our core values and behaviors Company swag shop offering a range of ANDRITZ-branded merchandise to cultivate team spirit and pride Regular company events and social activities to foster camaraderie A remote and/or hybrid work environment to promote work-life balance What We're Looking ForWhen selecting candidates, we will be looking for the following essential skills, abilities, and experience: Bachelor's degree or diploma in electrical engineering Minimum of 10 years' experience in industrial automation engineering, preferably in consulting Previous leadership or management experience desired Ability to inspire, motivate, and empower team members to achieve their full potential. Registered, or eligible for immediate registration as a PE an asset Site audit, commissioning, construction, and start-up experience; Proven ability to successfully manage and deliver electrical/controls projects; Experience in pulp & paper, mining, and/or chemical industries; Strong interpersonal, verbal, and written communication skills (English); Practical knowledge of North American standards; Legally authorized to work in the United States; Ability and willingness to travel to domestic and international sites. Other valued, but non-essential skills, abilities, and experience include: Pulp & Paper or Lime industry experience Consulting engineering experience; preferably in industrial engineering We look forward to receiving your application and exploring the opportunity to work together!PPADN1 PPADU1 PPADR1All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Requisition ID: 12832 Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta
Customer Service Rep - I
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Customer Success Manager (Remote US)
Profisee Group Inc, Alpharetta
Mission - Why We Exist, What We Do, and Why We Need You \n\nProfisee exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. Profisee is a growing Microsoft top-tier partner focused on data management solutions in general and, more specifically, in the area of Master Data Management. \nReporting to our Vice President of Customer Success, the Customer Success Manager (Remote) will be responsible for helping existing customers maximize their usage of Profisee's Master Data Management (MDM) Platform, resulting in customer retention, expanded deployments, and enthusiastic customers helping to promote Profisee. \nIn coordination with various value-added resellers (VARs), you will manage approximately 50-60 enterprise software accounts that span different customer segments (strategic, develop, sustain), that are in different points in their customer journey are using Profisee under different license models (SaaS, subscription and perpetual) and deployment models (SaaS, Platform-as-a-Service within the customer's cloud tenant, IaaS within the customer's cloud tenant, and on-premise). Your a ccounts will span multiple industries. \n\n Only candidates based in the United States will be considered for employment. \n\nYour Performance Objectives - What You Will Accomplish \n\n Objective #1: Platform Adoption:\nYou will work across Profisee teams, functions, and our VAR partners to ensure that both new and existing customers are leveraging Profisee to deliver tangible business value: increased revenue, decreased cost, or decreased risk. New customers: You will engage with day-1 customers as the advocate to ensure that project planning, kick-off, requirements documentation, implementation, and go-live remain on track. Although not responsible for the delivery of those actions, you will ensure that the cross-functional teams who are responsible are tracking, and alert leadership to potential risks or delays. 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Fully understand Profisee's customer segmentation model (strategic, develop, sustain) and the corresponding expected activities by motion (new customer, upcoming renewal, steady state) for each segment, and how it applies to each account in your territory. Invest time with your CSM peers, your VP of customer success, and other internal teams to research and understand the segment, current motion, and implementation/adoption status of each existing account in your territory. Develop your prioritized existing account engagement plan based upon customer segment. \nIn 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts. \nEstablish a cadence with existing customers based on segmentation. Understand and document the current utilization of Profisee within each existing customer. For day-1 new customers, you'll be aware of the implementation status and progress toward Go live and ensure implementation and go-live objectives are metMap out key Profisee stakeholders within each customer account and document in Salesforce. Understanding key customer initiatives and priorities that could benefit from the Profisee platform. Sharing use cases and insights with customers to improve a customer's understanding of how they could expand their utilization of Profisee. Build relationships across the Profisee team such as the Presales Team, Value Consultant, product, support, strategy and other team members to bring expertise and value to our.\n\nCompetencies - What We are Looking For \nMinimum five Years Customer Success Experience: with Enterprise Software, Ideally SaaS in the IT sector. The ideal candidate will have demonstrated experience in delivering customer success to enterprise software customers. This will include managing 20 to 75 high touch accounts, in addition to providing examples of helping customers navigate through journey and adoption of complex software solutions, resulting in documented business outcomes, customer satisfaction and high retention.\nExecution: You can demonstrate skills, experience, and results where your planning, organization, team coordination, and follow through were pivotal to customer's success in deploying and utilizing enterprise software. Even with multiple competing priorities, you are able to prioritize your work, ensure flawless follow-through, and escalate for assistance where needed. You should have experience in coordinating teams (think program management) to respond to critical customer escalations and issues. You have tenacity and can break through obstacles and barriers to ensure our customers can realize their desired results. Your customers see you as a trusted advisor who will get things done. Basic understanding of business functions, core IT systems: This is a role for an experienced customer success professional who has helped customers realize value from enterprise software investments. You will already understand the basics of a modern enterprise IT ecosystem and have worked with customers across different industries thereby having gained a basic understanding of how enterprise technology supports core business functions. Motivated and Accountable: You have no problem planning the work, working the plan, and proactively communicating your progress along the way. You can tell us about times when you have rolled up your sleeves, taken ownership of a body of work, and delivered the results despite the obstacles encountered along the way. Kind, humble, and fun: You are the kind of person that values and enjoys working with peers and colleagues, who is always ready to lend a helping hand, and who instinctively goes the extra mile. Profisee has an amazing corporate culture - we want you to love working for Profisee, and to be someone who your peers enjoy collaborating with, spending time with, and investing in.
Guest Experience Manager
CAVA, Alpharetta
Guest Experience Manager(Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we're here to celebrate your growth. We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve. Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic. Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role: Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member
Sr. Program Manager
LocumTenens.com, Alpharetta
The Senior Program Manager is primarily responsible for managing the activity and performance of the Venn program(s) with key client(s) identified by management. This role will serve as the point of contact and liaison to the client, suppliers and the Vendor Management Systems (VMS) partner(s). Responsibilities include managing the provider placement process between the Suppliers and the Client; communicating, supporting and directing the activity of Suppliers; maintaining and causing updates with VMS; providing reporting and analytics as defined by the Venn procedures and/or client statement of work; conducting business reviews with Client. Additional responsibilities include servicing and further developing existing businesses, seeking opportunities for continuous process improvement, as well as providing strategic sales support and intelligence gathering for Clients and the Venn.Job DescriptionRoles and ResponsibilitiesServes as liaison between client and key Suppliers.Works with Client to understand and document needs and upcoming demand.Communicates full details of Client, processes, and staffing needs with Suppliers.Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need.Ensures facilitation of all workflow steps occur within the VMS and are progressing timely.Helps train and support all users of the VMS and Venn program.Reviews provider presents to ensure all requirements have been fulfilled and complete.Constant communication with the Suppliers and external clients.Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement.Ensure compliance with all contracts and key performance indicators.Works with VMS partner to ensure effectiveness, support, and evolution of capabilities.Creates a monthly overview of account activity.Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve.Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities.Conducts review sessions with Suppliers regarding performance, utilization, upcoming needs, and continuous process improvement.Meets regularly with client and suppliers to provide status updates and feedback on providers.Participates in meetings with the executive team and provide updates on the client programs.Provides good customer service, handles escalated concerns and when necessary directs each to the appropriate parties.Conducts client activities and calls (minding client protocols) to ensue adoption within program.Maintains existing client accounts, by managing their needs and providing top-tier customer service.Communicates regularly with current clients to discover new needs and grow current accounts.Assists in the ongoing evolution of the Venn organization.Provides internal strategic sales support and intelligence gathering for sales targets.Works with leadership to develop and implement program roadmaps and business plans for clients.Assists with RFP requests for new Venn business.Leads training of new associates within division.Serves as an escalation contact on the team for internal and external issuesSkills, AbilitiesAbility to create and implement client execution strategies. Relationship and business development skills. Ability to interact at all levels of the business. Excellent communication, negotiation, and presentation skills. Ability to prepare correspondence, proposals, contracts, price quotes, and bids. Expert in managing and coordinating projects. Attention to detail and strong organizational and multitasking skills. Excellent interpersonal and public relations skills. Knowledge of company products. Industry knowledge preferred but not required. Strong understanding of healthcare recruiting processes and strategies. Strong user experience with Excel, Word, PowerPoint, and VMS platforms. ?Education/License/Certification• Bachelor's degree preferredExperience Required• 5+ years of account management experience with 1+ year with MSP or large client. • Previous locum tenens experience preferred. • Healthcare sales experience preferred but not required.
Customer Service - Banking
Staff Financial Group, Alpharetta
Job Title: Customer Service Representative (Banking)Job Overview:We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our banking department. The ideal candidate will be responsible for providing exceptional service to our clients, handling account-related inquiries, and assisting with account opening and closing procedures.Responsibilities:Provide excellent customer service to clients through various channels, including phone, email, and in-person interactions.Assist clients with inquiries related to account opening, account closures, and general banking transactions.Process account applications and documentation efficiently and accurately.Educate clients on banking products and services, helping them make informed decisions.Resolve customer issues and complaints in a timely and effective manner.Collaborate with other departments to ensure smooth account transactions and resolve complex issues.Stay updated on banking policies, procedures, and regulatory requirements.Qualifications:High school diploma or equivalent; degree in business, finance, or related field is a plus.Proven experience in customer service, preferably in a banking or financial services environment.Strong communication and interpersonal skills.Knowledge of banking products and services.Familiarity with regulatory requirements related to banking transactions.Attention to detail and accuracy in handling customer information.Ability to multitask and work in a fast-paced environment.Proficiency in basic computer applications and banking software.
Assistant Office Manager
Matt Cresap State Farm Insurance, Alpharetta
Company DescriptionMatt Cresap State Farm Insurance is a multi-office State Farm Insurance agency located in Alpharetta and Roswell, Georgia. We offer and provide customer service for auto, home, and financial services products. Our focus is to help people manage the risk of everyday life, recover from the unexpected, and realize their dreams. Our agency was established in 2011 and has quickly become one of the top 1/2% of performing State Farm agencies in the United States. We are the largest State Farm agency in Alpharetta and opened a second location in 2022.TrainingNo experience is required, training is provided.Role DescriptionThis is a full-time, on-site role in our Alpharetta or Roswell, Ga offices for an Assistant Office Manager. The Assistant Office Manager will be responsible for helping to manage our customers including a variety of tasks, such as answering phone calls, making outbound phone calls, assisting with customer service, and providing office administration support.QualificationsExcellent communication skills, both written and verbalExperience in providing administrative assistance, overseeing office equipment, and office administration supportStrong customer service skills and experienceProficiency in Microsoft Office Suite and ability to learn proprietary softwareAttention to detail and ability to multitask in a fast-paced environmentAbility to work independently and as part of a teamHigh school diploma or equivalent required, college degree is a plus Experience in the insurance industry is a plus, however we no experience is requiredThis employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.
People Services Manager
Medicus IT, Alpharetta
Join Our Team as the People Services Manager at Medicus IT!People Services Manager (Alpharetta, GA)Are you ready to lead the charge in shaping the future of our workforce at Medicus IT? We're seeking a dynamic and visionary People Services Manager to spearhead our HR department, driving strategic initiatives and fostering a culture of excellence.About Us:At Medicus IT, we're not just a technology company-we're a community dedicated to empowering healthcare organizations with cutting-edge IT solutions. Our mission is to revolutionize the healthcare industry by providing innovative technology services that enhance patient care, streamline operations, and drive growth.Role and Responsibilities:HR Department Management: Lead, mentor, and empower a team of HR professionals, fostering a collaborative and high-performing work environment. Provide guidance and direction in the execution of HR policies, programs, and initiatives, ensuring alignment with organizational goals and values. Oversee the day-to-day operations of the HR department, including resource allocation, workload management, and performance evaluations, to drive efficiency and excellence in service delivery.Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention. Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs. Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management. Conducts research and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system. Monitors and ensures the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management. Develops and implements departmental budget. Facilitates professional development, training, and certification activities for HR staff. Handles discipline and termination of employees in accordance with company policy. Performs other duties as required while building out the team. Qualifications:Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to adapt to the needs of the organization and employees. Ability to prioritize tasks and to delegate them when appropriate.Thorough knowledge of employment-related laws and regulations. Proficient with Microsoft Office Suite or related software. Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems. At least seven years of human resource management experience required. Bachelors degree in Human Resources, Business Administration, or related field required; Masters degree preferred. SHRM-CP or SHRM-SCP preferred. Alignment with Medicus IT's core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity and Encouraging Improvement and Innovation Additional Notes:Resilience: Demonstrated ability to thrive under pressure during periods of heavy workload and in critical business scenarios.Self-Motivation: Innately driven to excel in a fast-paced and dynamic environment, consistently delivering results with minimal supervision.Adaptability: Proven capacity to effectively multitask and swiftly adapt to changes, ensuring seamless transitions and optimal performance.Communication and Interpersonal Skills: Exceptional ability to articulate ideas clearly and concisely, coupled with strong interpersonal skills to foster positive relationships across all levels of the organization.Organization and Attention to Detail: Adept at maintaining impeccable organization, ensuring accuracy, thoroughness, and consistent monitoring of work for quality.Dependability: Reliable and trustworthy, with a commitment to following instructions and responding promptly to management direction, contributing to the overall success of the team.Physical Requirements: Capable of working at a desk for prolonged periods and utilizing a computer extensively. Must also be able to lift up to 25 pounds when necessary to fulfill job duties.Why Join Us?Impact: Make a meaningful impact on healthcare organizations nationwide by leveraging your expertise to drive strategic HR initiatives.Innovation: Join a team that values innovation and encourages creativity, where your ideas will shape the future of our organization.Collaborative Culture: Work alongside talented individuals who are passionate about making a difference and supporting one another's growth.Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.Benefits: Enjoy competitive compensation, comprehensive benefits, and a supportive work-life balance.Medicus IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Manager - Electrical Power Systems Engineering (Protection & Controls)
Andritz Inc., Alpharetta
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.Do you enjoy the challenge of managing, designing, and delivering electrical power systems brownfield projects? Are you passionate about leading people?We are currently seeking a Manager - Electrical Power Systems Engineering (Protection & Controls) to lead a small team of engineering professionals in Richmond, BC. This key position requires a combination of skills including business development, project management, and technical leadership. The preferred location for this position is Richmond, however, we will welcome highly skilled and experienced candidates in Prince George, or Nanaimo as well. What You Will Be DoingHere's an overview of your responsibilities and how you can leverage your expertise: Provide project management, leadership, and technical guidance to a team of industrial electrical power systems engineers and project stakeholders; Assign, coordinate, and review the technical work of project teams; Oversee project coordination to ensure accurate billing, time accounting, and financial reporting; Consult and negotiate with customers to prepare specifications, explain proposals, and present engineering reports; Lead large capital project development, including feasibility studies, project scope definitions, preliminary engineering designs, and capital cost estimates; Assist with the assessment, evaluation, establishment, and development of opportunities in the assigned industry(ies)/business areas; Support the growth of the business by assisting with the execution of sales growth strategies; Build, lead and develop a team of professionals; including recruitment and selection, training, and performance management; Network with industry groups and professional organizations to establish the presence and reputation of the Company; Ensure that the activities adhere to the quality standards established by the Company; Embody, demonstrate, and reinforce the ANDRITZ values. What We Have to OfferIn exchange for your commitment, we offer the following: Paid maternity program to support employees during this significant and exciting life event A dynamic, collaborative and innovative work environment where your expertise and ideas are valued Training and mentorship opportunities and financial support for professional development and certifications, including a LinkedIn Learning license Clear career paths for career growth, internal promotions, and opportunities to take on more responsibilities Compensation that increases with technical capability and expertise and a comprehensive benefits package, including company-matched 401k Competitive paid-time-off policies that includes vacation, paid holidays, and sick days A positive and collaborative culture that focuses on our core values and behaviors Company swag shop offering a range of ANDRITZ-branded merchandise to cultivate team spirit and pride Regular company events and social activities to foster camaraderie A remote and/or hybrid work environment to promote work-life balance What We're Looking ForWhen selecting candidates, we will be looking for the following essential skills, abilities, and experience: Bachelor's degree or diploma in electrical engineering Minimum of 10 years' experience in electrical power systems design Previous leadership or management experience desired Ability to inspire, motivate, and empower team members to achieve their full potential. Registered, or eligible for immediate registration as a PE an asset Site audit, commissioning, construction, and start-up experience; Proven ability to successfully manage and deliver electrical power systems projects; Experience in pulp & paper, mining, and/or chemical industries; Strong interpersonal, verbal, and written communication skills (English); Practical knowledge of North American standards; Legally authorized to work in the United States; Ability and willingness to travel to domestic and international sites. Other valued, but non-essential skills, abilities, and experience include: Pulp & Paper or Lime industry experience Consulting engineering experience; preferably in industrial engineering Salary range: $120,000 to $145,000 based on a 37.5 hour work week.We look forward to receiving your application and exploring the opportunity to work together!PPADN1 PPADU1 PPADR1All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Requisition ID: 10512 Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta