Escalation Manager Salary in Texas, USA

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

DescriptionWHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOAs a Project Manager, you will be overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. In addition, the Project Manager will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management processes and procedures.Day-To-Day Responsibilities: Be a subject matter expert with contractual documentation to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars) Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources, and Third Party resources (as needed). Identify and manage project risk, resolving all project related issues with team or through escalation to management. Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks. Facilitate project material/equipment orders. Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management. Provide and review status/progress reporting of all projects internally and externally. Raise any issues to management at this time for escalation. Managed and verify quality of work performed by internal and/or subcontracted resources. Raise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVI-SPL financially. Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures. Gather and supply AVI-SPL Service teams with applicable close-out documentation for future reference. Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of on-time delivery, quality, communication, responsiveness and problem solving. Respond to communications from customers regarding problems or concerns in a timely and professional manner. Steer project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals. Travel to various job sites as required.WHAT WE'RE LOOKING FORMust-Haves: Proven project management and team leadership experience. Demonstrated management of multiple projects using sound time management skills with an exceptional eye for detail. Effective communication and interaction skills. Creative problem solving and investigation skills to identify complex problems and generate solutions. Understanding of all revenue, budget, margin and financial variance factors of assigned projects. Demonstrated experience managing projects in the Audio Visual, Construction, Technology or related industry. Demonstrated knowledge of technical, contractual, and construction documents. Proficiency with Microsoft Office (Word, Excel, Outlook), Microsoft Project (or other project scheduling software). Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.Nice-To-Haves: Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction, Technology or related industry. Comprehension of AV system functionality and installation processes and techniques. Formal education in Audio Visual, Construction, Technology or related field. Minimum of a High School Diploma or equivalent.WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

College Board - FinanceRemoteAbout the TeamThe Procurement team at College Board is a group of 10 highly skilled professionals who support the purchasing needs of all divisions across the organization. Our extensive category coverage encompasses a wide range of areas such as contingent workforce, building and construction projects, enterprise software systems, contact centers, custom consulting engagements, and cloud services. Our category managers work directly with leaders from all parts of the business to help define and deliver College Board products and services. We are transforming our business at a rapid pace and the Procurement team plays a crucial role in shaping and driving this change. About the OpportunityAs one of our Category Managers, you will be responsible for executing vendor relationship, strategic sourcing, and contract management activities in support of multiple College Board divisions. You will implement sourcing strategies, engage in comprehensive industry and supplier research, manage the bidding and RFP process. You'll oversee vendor selection, contract negotiations and supplier performance management activities to secure competitive pricing and favorable terms. To ensure success, you will collaborate closely with College Board Programs and Service units to competitively source products and services in support of our mission and financial objectives. Your strategic and proactive mindset, coupled with operational excellence, is the key driver of success in this role.In this role, you will:Collaborate with business partners to drive value (40%)Collaborate within the Procurement organization and support divisions across College Board in identifying and securing service providers to meet their business prioritiesPartner with business unit stakeholders to identify vendors and determine work streams where price competition would be beneficial and coordinate RFI's, RFP's and RFQ's to ensure ideal vendor selectionBring industry benchmarks, expertise, knowledge of trends, and other third-party data to prepare for vendor selection and negotiationExecute agreements and manage vendors (40%)Lead vendor negotiations to ensure that College Board contracts at competitive prices and favorable terms with an emphasis on the current supply baseManage the process to review and negotiate contract documents, coordinating resources in Legal, Governance, Risk and Compliance and CB business units; Review and redline terms and conditions to ensure maximum value and minimum riskAnticipate and manage contingencies and dependencies, ensuring proactive planning and real-time analytical thinking during intense periods of deliveryOwn and manage critical vendor relationships for timely issue escalation; Work with vendors to resolve performance issues and drive improvements as necessaryImprove our support and performance (20%)Utilize P2P tools like Workday, Concur and Strategic Sourcing to establish and help improve operational processes from project intake to invoice approvalsPractice continuous improvement and strengthen the value proposition for internal clients and improve key performance as measured by KPIs that are important to key constituentsAnalyze division spend data to and identify and generate cost savingsAbout YouYou have:7+ years of procurement-related experience and expertise working in evaluating contractual terms and conditionsStrong industry experience and track record of evaluating contractual terms and conditions, negotiating with multiple service providers (e.g., supply chain, consultants, hardware/software providers, social media influencers, large contact centers, print & publications, marketing services, online advertising, photography/videography, and promotional products)Superior quantitative and qualitative analytical skillsProven track record of negotiating large multi-year contracts and negotiating with various vendors essential for delivery at high scaleExcellent interpersonal skills and the ability to foster positive and productive working relationships at all organizational levels and vendor communityInitiative and an ability to work in a self-directed environmentExperience with contract management, P2P systems, and toolsA bachelor's degree in business, management, finance, supply chain management or related work experience preferredProficiency with Microsoft Office (MS Word, Excel, Access, PowerPoint)Ability to travel 4-6 times a yearYou must be authorized to work in the USAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process#LI-NB1#LI-REMOTE

Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM's with their engineered production material specifications, fulfillment, and quality requirements. Program Manager Description: The ideal Program Manager role will preferably possess a bachelor's degree and/or have a combination of supply chain knowledge and relevant experience in a customer-facing role. A qualified candidate should possess the ability to lead customer business review presentations on a variety of topics which may include but not limited to, on time delivery, sales trends, obsolesces inventory, cost saving initiatives, fulfillment solution projects, scope expansion and any other projects. It addition, the Program manager must be able to perform the following tasks:Oversee supply chain including manage customer relationships to grow our business, guarantee parts are ordered timely to insure on-time delivery, identify key parts for overseas COGS deflation and own execution on deflationary efforts, drive process improvements, insure prompt payment on invoicing. Review customer forecast and usage through data analysis to show current trends and predict future trends in order to prepare correct stocking levels with taking lead time into consideration. Manage discrete, ILM, VMI and/or consignment inventory programs while consistently improving the fulfillment process. Develop target customer service levels and team goals; position team to achieve goals. Provide technical and product knowledge support to supplier and customer base though coordinated quarterly access / dead Stock discussions to ensure account is properly maintained. Handle escalations our customer may experience to resolve shortages and possible line down issues. In some cases, the Program Manager may have management responsibilities of a small team of Inside Sales Representatives and/or Project Managers. Program Manager Requirements: The Program Manager should preferably possess a bachelor's degree and a minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end to end delivery. The ideal candidate should possess the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executive. Benefits: Gexpro Services offers a comprehensive benefits package that includes:Competitive compensation plus annual bonusFlexible work schedule, currently hybrid because of global pandemic Medical, dental, vision, life insurance and pet insuranceFlexible Spending AccountsEmployee assistance program and Health wellness programs 401(k) immediately with a competitive match. Several paid holidays and paid time off that includes personal, sick and vacation time.DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job."Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!Purpose of Job:The Manager, AR Shared Services is responsible for the management coordination of the day-to-day activities of the Accounts Receivable (AR) Department and its Team Members. This includes oversight to ensure timely, accurate billing, cash/payment application, and collections & deduction management of Interstate Batteries' (IB) centrally billed National and Regional Account customers.Job Components:Provide daily management to 8-10 AR Associates, ensuring team service level commitments and financial goals are achieved.Develop, educate, train, and communicate department policy and procedures.Lead change to drive efficiency in daily processes and procedures; partnering with your team and the business to implement improvements that are measured & sustained through relevant KPIs.Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.Create and maintain business process flows and other training materials to aid in the associates' understanding of current and proposed processes, including escalation paths and clearly defined RACIs (Responsible, Accountable, Consulted, and Informed).Balance and prioritize assigned accounts within the team to ensure collection of outstanding debts in accordance with credit terms & financial targets.Build and maintain a strong knowledge of customer policies and practices, including optimizing the use of existing customer portal capabilities.Manage the reconciliation of customer statements/billings ensuring customer issues and questions are resolved timely.Ensure associates are cross trained; allowing for stability and flexibility as required by the business.Partner with the commercial teams to define, design, and test processes/systems related to the onboarding of new volume or customers.Own Service Now cases for AR; maintaining service levels and assisting with Team member questions.Ensure files, approvals, and supporting documentation are in accordance with policies and procedures.Develop and build strong working relationships with the business ensuring accurate and relevant data is shared timely.Foster and build a team environment; encouraging collaboration & the use of Visual Management tools to highlight progress against daily, weekly & monthly targets.Actively participate in cross-functional Customer Experience continuous improvement events as a subject matter expert (SME) for the National Account Customer (NAC) central bill Order to Cash (O2C) transaction cycle. Assist and prepare presentation materials and lead routine update meetings with key business stakeholders.Qualifications:Bachelor's Degree from an accredited college/university, Accounting preferred5+ years of prior related experience preferredTeam Leader: ability to collaborate and build relationships within their team and other Interstate teamsDemonstrated exceptional oral, written, and active listening communication skillsStrong Microsoft Excel and Word skillsSelf-motivated, results-oriented, enthusiastic individual who will interact with a variety of customers and internal teamsIntermediate or advanced skills in large ERPs, SAP preferredStrong knowledge of creditor terms and terminologyExcellent attention to detail, accuracy, and organizational skillsExcellent interpersonal, coaching, training, verbal and written communication skillsHigh degree of integrityScope Data:Reconciliation of NAC accountsAR management of IB's NAC centrally billed customer portfolio consisting of ~1.2M billed invoices and over $1B in annual receivablesEffective cross-functional relationship building across IB key process stakeholdersDetailed understanding of accounts receivable best practices & business process flowsInteract professionally with business owners/partners, customers, and cross-functional team membersExemplify Interstate Batteries' Purpose and ValuesInteract professionally with fellow Team Members and other IB departmentsMust be able to work in a "Team oriented" environmentWork Environment:Ability to sustain posture in a seated position for prolonged periods of timeRegularly required to use hands to grasp or handle and talk and hearSpecific vision abilities include close vision, depth perception, and ability to adjust focusAbility to occasionally lift and/or move 20+ lbs.Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

*6-month contract, with potential for a permanent conversion As Program Manager on the Commercial Digital team, you will partner with business and technical teams to drive the delivery of innovative digital solutions for our Institutional & Specialty Sales and Service teams with an initial focus that includes the ES&S (Ecolab Sales & Service) and ECOLAB3D platforms. This individual is an integral member of the digital leadership team for those platforms and more. Ecolab Sales & Service (ES&S) is Ecolab's internal global platform to enable our field service and sales teams to work more efficiently and effectively to deliver world class experiences for Ecolab's customers. It is a mobile first application built on Salesforce and other supporting technologies, featuring enhanced scheduling and routing capabilities, in-app ordering, and other impactful sales and service call features. ECOLAB3D is Ecolab's proprietary data and analytics platform. It utilizes numerous data sources to generate actionable insights for Ecolab's external and internal customers. These insights are focused on improving customer performance and outcomes as part of improving the overall Ecolab customer experience. What You Will Do: Program Management Work with delivery teams to identify high-level milestones Regularly collaborate with the delivery team leads and coordinate cross-project activities Work across teams to identify, track, and manage key dependencies Maintain and report regular status on a consolidated RAID (risks, actions, issues, and decisions) log Monitor and provide visibility on status of development backlog, release progress and other key program/health metrics Drive resolution and communication on key high impact cross team issues/risks Act as escalation point and/or drive resolution on higher impact issues/roadblocks Assist with resource planning and budgeting activities Review, refine and drive team adherence to standards and processes Identify, raise, and track improvement opportunities Build a culture of strong engagement, accountability and high performance across functions and delivery teams Build digital project competencies and attract, mentor and groom digital talent Minimum Qualifications: 10+ years of significant work experience 3 - 5+ years of project management experience in a fast paced IT/Digital environment 3+ years of experience with Agile software delivery methodologies Bachelor's degree in computer science, project management, or equivalent Preferred Qualifications: 1+ years of experience working with the Salesforce.com platform Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP) Certified Project Management Professional (PMP) A solid understanding of IT systems, networking, and computer software Excellent verbal, written, and presentation skills Effective leadership skills with the ability to motivate teams Logical problem solver who can operate under constraints Strong organizational skills with the ability to manage multiple tasks and competing priorities

DescriptionSummary:This position is responsible for managing daily activities as assigned by System Director or Director related to providing operational support on managed care contracts. The candidate will be responsible for working directly with managed care payers and PFS to resolve claim payment and administrative escalations occurring with managed care contracts. Responsible for the mentoring and training of team members as needed, providing subject matter expertise to improve efficiencies and results. The candidate will work collaboratively with Vice President Managed Care, Managed Care Team, Revenue Integrity, and PFS management.Responsibilities: Assists the point person" to the hospital leadership teams and business offices for the assigned CHRISTUS region(s) for all managed care related aspects, including contract performance and operational issues Carries out appropriate managed care related education and training including roll out of new payor contractsAssists in payor/plan dispute resolution projects or any other special projectsResponsible for coordinating payer credentialing & re-credentialing activitiesWorks with the hospital business offices with regard to tracking and reducing managed care denials and underpayments, including restitution or other prompt pay penaltiesKnowledge of Federal and Texas general regulatory environment related to managed care and participates in legislative advocacy activities as appropriateMonitor implementation managed care contracts for all CHRISTUS Health ProvidersDevelop payer performance and monitoring toolsConduct data analyses/reports to the assigned System Director or Director on payments and operational issues associated with Managed Care contract languageRequirements:Bachelor's Degree preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Uniformed position at all times. Security Manager is a working supervisor who is responsible for planning, implementing, administering, supervising, and assuming responsibility for the Security Department activities to provide a safe and secure environment for patients, visitors, and employees on hospital property. May be responsible for multiple CHRISTUS Health locations. The Security Manager must have flexibility in hours and be able to rotate between facilities including travel whenever necessary.Responsibilities:Supervises the activities of the employees of the Security Department and demonstrates professionalism.• Reports to the Director, Security Operations on a weekly basis with a professional working relationship.• Prepares work schedule and schedules time off in accordance with departmental and CHRISTUS policy; assures appropriate work coverage.• Reviews time sheets for accuracy and turns in to payroll on a timely basis. Verifies time sheets, justifies overtime, and approves time sheets.• Conducts Associate performance reviews in accordance with CHRISTUS Health policies and procedures in a timely manner ensuring fairness.• Counsels Associates and recommends disciplinary action if need arises.• Interviews and recommends candidates for employment in accordance with established policies and procedures.• Conducts departmental staff meetings and offers on the job training on a continual basis to officers/staff.• Tracks Associate performance in areas of patrol/enforcement/report writing, customer service functions, and directs improvement as needed.Prepares, implements, and adheres to the department budget.• Works with Director, Security Operations to accurately complete the departmental budget within specified time frame for capital equipment, supplies/other expenses, and staffing.• Monitors approved departmental budget and hours.Performs follow-up investigations on all incidents pertaining to location security. Reports any safety and fire hazards to the appropriate department. Plans undercover internal investigations as need arise.• Conducts follow up investigations on variance reports concerning losses, accidents, injuries, and requests by Quality Assurance, Risk Management, Administration, and Human Resources.• Conducts inspections of various departments along with a member of the Safety Committee to expose any safety or fire hazard.• Conducts new Associate orientation.Performs miscellaneous duties.• Procures supplies, equipment, and maintenance or replacement of equipment.• Develops/implements departmental policies and procedures manual.• Keeps up to date on new laws and regulations in the field of law enforcement through contacts with the appropriate local Police Department and local law enforcement agencies. • Creates a welcome atmosphere, answers telephone, relays messages, and maintains open channels of communication.• Is responsible for parking and traffic control. Keeps up to date Associate vehicle stickers and records.• Maintains appropriate departmental records and reports.• Performs duties of Security Officer as need arises.• Makes recommendations to Director, Security Operations in the area of security, loss prevention, and equipment.• Reviews and approves departmental reports.Assumes responsibility for self-regarding knowledge of policies, manuals, and communications. Takes responsibility for self-growth and job improvement.Education/Skills: Bachelor’s degree preferred or a Bachelor’s degree in Criminal Justice/Law Enforcement/Security Management preferred or equivalent security experience, preferably in healthcare setting. Experience:Five years of experience in law enforcement and/or security with supervisory experience. Must have a thorough knowledge of applicable state laws. High code of ethics, honesty, and courtesy. Must be able to remain rational and calm under stress. Required to demonstrate proficiencies in all patient age categories. Must be capable of managing multiple tasks simultaneously. Excellent written and verbal communication skills (English). Licenses, Registrations, or Certifications:Must be a current Level 3 Security Officer (Texas) prior to hire or appointment.Must complete IAHSS Supervisors Course within one (1) year of appointment or hire. Required to obtain professional certification of CHPA or CPP within one year of appointment. Successful completion of all pre-employment and post offer assessments to include the Minnesota Multiphasic Personality Inventory -2 (MMPI-2-RF-PCIR); the California Psychological Inventory (CPI); the Police and Public Safety Selection Report (PPSSR); the Personal Experience Inventory (PEI) and a clinical interview by a third personal psychologist. Will be required to take random drug test screening. Must have/maintain valid driver’s license. Prior to their date of hire and may not wear their weapon on duty until 1) the officer’s commission card is active 2) the officer’s commission card is in the possession of the security officer 3) the CHRISTUS Vice President of Security has issued a letter of authorization to carry a CHRISTUS Health Security assigned weapon while on duty to the officer. Only weapons assigned by CHRISTUS Health Security may be worn while on duty. Verbal De-escalation training must be completed within 60 days of hire. Must obtain Basic Life Support (BLS) within 60 days of hire from the American Heart Association. Expandable Baton training, defensive tactics training, firearms training, weapon qualification, and firearms retention training must be completed prior to letter of authorization to carry is issued. Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).