Hotel Manager Salary in Texas, USA

Job Description Summary The Housekeeping Manager works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.Job Description Special Qualifications, Education or Licenses: High school diploma or equivalent vocational training certificate.3-5 years experience in a similar position in an upscale Hotel.Ability to communicate in English both verbally and in writing.Compute basic arithmetic to include percentages.Knowledge in a second language, is preferredPrevious guest relations training and experience. Essential Elements: Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.Exert physical effort in transporting up to 200 pounds to and from work area. Reach overhead an entire arm's length.Ability to stand and walk continuously.Ability to bend, squat, kneel, and reach.Ability to lift and move up to 50 pounds.Ability to hear guest voices through a closed door.Ability to work with chemicals (i.e., cleaners, disinfectants) and with prolonged exposure to water.Ability to move freely within work area.Perform job functions with attention to detail, speed and accuracy.Prioritize, organize and follow up.Follow directions thoroughly.Understand guests' needs.Uphold and exemplify Sonesta Service Excellence.Work cohesively with co-workers as part of a team.Work with minimal supervision.Maintain confidentiality of guest and associate's information and pertinent hotel data.Ascertain departmental training needs and provide such training.Direct development and performance of staff; follow up with corrections when needed.Work well under pressure of organizing and attaining production schedules and timelines.Give credit and highlight others' success.Prepare and administer timely Performance Evaluations according to hotel standards.Ability to comprehend P & L, budget reports, and write commentary.Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and manuals.Maintain complete knowledge of correct maintenance and use of equipment. Leads/Participates in Rooms Preventive Maintenance Program.Anticipate guests' needs and respond promptly to guests' requests.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Review the daily activities, such as House count , Forecasted covers for each outlet, Catering activity, Purchases, Meetings, Appointments, VIPs/special guests.Ensure that staff reports to work as scheduled. Document any late or absent associates.Coordinate breaks for staff.Inspect grooming and attire of staff; rectify any deficiencies.Monitor staff performance and ensure all procedures are completed according to department standards; rectify deficiencies with respective personnel.Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.Foster and promote a cooperative working climate, maximizing productivity and associate morale.Provide feedback to staff on their performance; handle disciplinary problems and counsel associates according to Hotel standards.Interview and hire new personnel according to Hotel policies and standards.Prepare daily/weekly payroll reports.Document pertinent information in the logbook and follow up on items notated during other shifts.Input and access information is stored in the computer and/or point of sale system.Plan and conduct monthly departmental meetings and Daily Shift Meetings (DSM).Maintain complete knowledge at all times of the status of hotel room count, group arrival, VIPs, special events, and staff job responsibilities.Assign designated keys, radios, and beepers to assigned staff. Maintain an accurate record of this and ensure the security of the keys.Inspect guest rooms, guest corridors, elevator foyer area, vending area, and service area, including linen closet, staff restroom and storage area, and dry-cleaning and laundry areas.Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.Maintain the lost and found section within the housekeeping area.Enforce safety standards, including blood-borne pathogens training and immunizations, MSDS training, and proper lifting techniques.Stock all housekeeping areas with supplies.Contact outside services if necessary.Operate within budget guidelines.Coordinate special projects.Review all out-of-order rooms daily with respective departments to determine the most current status and re-confirm the estimated return date to inventory.Attend designated meetings.Maintain and follow OSHA regulations/MSDS.Responsible for overseeing the implementation of hotel-wide standards.Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Train and enforce standards in accordance with Standards Manual.Any other duties reasonably assigned by the Director of Housekeeping. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job Description Summary Are you passionate about hospitality, eager for growth, and ready to have fun while making a difference? Join our Sonesta team as a Hotel Operations Manager and become part of a dynamic company committed to your development and success. Embrace the spirit of hospitality with us, where every day brings new opportunities to grow personally and professionally while creating unforgettable experiences for our guests. Let's build a vibrant future together!The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.Manage the front office and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.Responsible to manage all approvals, billing, and collections of hotel's Accounts Receivables.Prepare Month End Reporting for the preparation of hotel financial reports.Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all areas of the hotel. Establish, implement, and inspect that procedures to ensure all guest rooms and public areas are clean and in proper condition to meet guest expectations and brand standards.Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.Manage both the daily execution of the breakfast, to ensure standards of operation and quality and guest satisfaction are maintained. Ensure the shoppe convenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.Ensure the proper process is in place to manage and report on department expenses. Work with the General Manager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeeping departments. Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment. Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Front Desk, Food and Beverage and Housekeeping departments. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the three departments.Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the Front Desk, Food and Beverage and Housekeeping departments. Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Attend Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Enforce hotel standards, policies, and procedures are in place within the operations departments.Act as "Manager on duty" as required.Regularly sell hotel rooms through direct client contact.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.This position will primarily work evening and weekend shifts.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel Administration, Business Administration or related field preferred.Two years of previous supervisory experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Will be exposed to commercial cleaning chemicals.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to obtain a ServSafe certification.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Annual Salary: $45,000 Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job Description Summary The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta's marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.Manage the direct sales activities of the hotel in partnership with the hotel's Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area. Directly supervise the hotel's Director of Sales and partner with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.Regularly sell hotel rooms through direct client contact.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company's guest recognition program (Travel Pass) and the proper use of all logo and graphics standards. Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company. Work with the Finance Department on the identification of variances and communication to ownership on the hotel's financial condition.In partnership with the hotel's assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel. In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel's annual capital and operations expense budget to improve and maintain the facility for guests and ownership.In partnership with the hotel's assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Enforce hotel standards, policies, and procedures are in place within the hotel departments.Act as "Manager on duty" as required.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel Administration, Business Administration or related field preferred.Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Will be exposed to commercial cleaning chemicalsCarrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel and to provide exceptional levels of service throughout our guests' stay.The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team and bell staff. The Front Office Manager will ensure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.Your Role:• Always manage all aspects of front office operations. • Oversee schedules of team members being made correctly to ensure proper coverage. • Monitor the performance of AFOMs and recommend corrective and disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures. • Alert senior management and partner with them for potentially serious issues. • Ensure all staff are professionally trained by the AFOMs and have the tools and equipment to conduct their job functions effectively. • Ensure guests receive prompt, professional attention and are greeted upon arrival.• Respond appropriately to guest complaints and ensure the Implementation of appropriate service recovery gestures to ensure total guest satisfaction. • Ensure service is up to par and expectations met for VIPs, or special needs or requests and follow up on execution. • Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. • Partner with AFOMs to manage labor costs and expenses within budget. • Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes, and specifications. • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. • Conduct inspections of the front office and immediate public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. • Train appropriate staff to serve as a central communications point during emergencies/crises. • Promote teamwork and quality service through daily communication and coordination with other departments. • Partner with DOE in ensuring all team members have access to and use HOT SOS for work orders.• Will serve as manager on duty as required.

Job descriptionJob SummaryThe Manager of Master Associations, (MMA), is a collaborative and performance driven leader working with the Board of Directors of Master Associations, Commercial Accounts, real property ownership, affiliated HOA communities and their respective Board of Directors and municipalities as appropriate and needed.This position will primarily be engaged with significant shared funding capital project management. This entails clear communication with all stakeholders while navigating both the capital budgets and the perimeters of the Governing Documents of project participants. Within the role of a capital project management, the MMA will be responsible for the monitoring of all contracts to ensure quality work is performed on budget and in a timely manner, either directly or through an Engineering Firm serving as an Owner's Representative.Strong communication written and verbal skills are critical, including public speaking to a variety of senior stakeholders and owners.Job Duties and ResponsibilitiesBoard MeetingsAttends all board meetings, providing an agenda, status of prior meeting action items, meeting materials and new business recommendations.Manages the annual meeting and open board election process incorporating:Notice of meeting/election per Governing DocsCall for candidatesDistribution of proxy ballotsCoordination of candidate bios and introductionsPreparation of annual meeting slide deck, in cooperation with each board officerPromote casting of ballots and meeting attendance in advance, seeking to meet quorumPre-meeting proxy ballot countCoordinate meeting processIn-meeting final ballot countLiaison with any and all affiliate HOA and commercial space boards and related committees, meeting on a regular schedule basis to provide resources and open communication channels with the board.Financial ManagementProcess and properly code all invoices from vendors and service provides via StrongRoomOversee timely and accurate ADP payroll processing each pay periodReview and analyze monthly financial statements to ensure accurate and timely reportingPrepare a monthly Variance Report, describing all material variances to budget and the underlying reasonsPrepare a draft annual Master operating budget for board's review and approval, according to the Governing DocsAssist Somerset with coordination of state and federal tax filingsAssist Somerset in securing engagement letters from the board by which to conduct the annual third part CPA audit of the HOAEnsure capital project expenditures are coded toward Replacement Reserves as appropriateFacility ManagementReview and oversee a Preventive Maintenance schedule that covers all key assets including mechanical, electrical, plumbing, infrastructure, electronic systems, security access and building infrastructure. The GM reviews worked performed with the Chief Engineer and then reports progress to the board during the monthly board meeting.Responds to repairs and maintenance items that occur with the Chief Engineer with all master associations and commercial accounts.Oversees project management via the annual Reserve Budget.Review the Reserve Study annually and make recommendations for modifications.Walk a portion of your building and parking lot daily, preferably with your Engineer, so that by the end of each week, you have seen and assessed the complete building, garage and grounds. This will give you the opportunity to stay ahead of any developing issues, create opportunities to see and visit with residents and communicate to your staff that you are paying attention to the details.Project ManagementAttend all project meetings and coordinate follow through with the board of directors for all master associations and commercial accounts.Provide work product and information to Engineering Firms, Attorneys and Contractors as needed.Coordinate project funding via Special Assessment and bank loan program, acting as liaison with Somerset corporate office and centralized Accounting.Participate with external project update reporting mechanisms and address follow through on the part of management as appropriate.Point of contact and liaison for all Master Association capital projects.Oversee RFP and bidding process, making recommendations to the Master and HOA boards.Creates capital project budgets, obtaining approval from the Master board.Ensures QA and RFP specs are adhered to by the general contractor for all projects.Reviews and gain approvals for construction related project draws to contractors.Lead homeowner communications on all project status reports and updates.Coordinate access and informational messaging with homeowners when project work intersects with individual homeowner units.Oversee in-house Engineering Department as it supports and interacts with project personnel.Solicits 3 bids on all contracts and service agreements before presenting and recommending options to board.Administration & OperationsResponsible for maintaining a consistent level of cleanliness during capital project work.Ensure contract employees sign in and adhere to onsite contractor rules and regulations.Assists board with annual insurance quotes, comparisons and selection of appropriate carrier(s).CommunicationsManage board member communications, assuring all members are aware of issues, concerns, projects and all relevant matters, as they arise.Provide board members with sufficient advance notice as possible, and provide as much information that is available, to assist board with decision making.Support TownSq application and training across all system users.Assemble and share a weekly update report to the board of directors, with bullet points of action items accomplish, and a status of those projects still in progress.If notification of negative news is necessary, consult with Somerset management and the board, prior to sending.While working on major projects or extended matters, take the time to communicate what you and your team are doing, enabling residents the chance to understand that work is in progress. The absence of communication creates the assumption that nothing is being accomplished.Knowledge and SkillsProven ability to generate a high level of board satisfaction at a sustained level.Professional communication skills that are effective at all levels of the organization as well as our clients, board members, vendors, bankers, attorneys, contractors and strategic partners. Proficient in written, verbal and public delivery of communication.Confidentiality and discretion in the performance of all duties and responsibilities.Solid knowledge of Accounting, Financial statements and Managerial reports.Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, etcKnowledge of Facility Management, including Preventive Maintenance, Work Orders, Operations, Capital Project oversight and Reserve Study management.Detail orientation with strong follow up skills, establishing accountability.Clear analytical and problem-solving ability, the decisions of which may impact several stakeholders.Proactive analysis of related information and options on each topic, enabling you to come to the board with proposed solutions and options vs. just identifying a problem exists.Education and Experience Bachelor's Degree preferred. 3-5 years of Property Management experience at property level. Project management experience required for capital projects Financial acumen is needed for the capital budget process and project funding. Home-Owner Association (HOA) condominium experience or from a closely related industry such as Hotels & Resorts, Apartments or Commercial property management.Working Conditions Typical office environment On-site tours of existing buildings Construction sites Light travel will be required Ability to attend evening HOA board meetingsJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceExperience level:3 yearsSchedule:8 hour shiftMonday to FridayAbility to Relocate:Austin, TX: Relocate before starting work (Required)Work Location: In person

The Company:Sungrow Power Supply Co., Ltd. ("Sungrow") is the world's most bankable inverter brand with over 405 GW installed worldwide as of June 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. With a strong 26-year track record in the PV space, Sungrow products power over 150 countries worldwide. Learn more about Sungrow by visiting www.sungrowpower.com.The Position:Manages the company's lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security procedures. Duties also include handling special administrative projects. Software skills are required, as well as Internet research abilities and strong communication skills. This position is on-site position and will report to Office Manager.Essential Duties and Responsibilities:• Act as key contact point for different departments for training coordination, customer visit and team visit in Houston, TX office.• Take responsibility and perform responsible and complex administrative work utilizing independent judgment and initiative.• Manage the orderly and efficient day to day running of the office.• Coordinate and organize administrative work, office activities, and operations.• Manage office supplies to support the office's requirements, including food and drinks, and placing orders as necessary.• Coordinate all general office communications through MS TEAMS, Outlook, and general postings.• Operate office equipment such as conference room technology, copiers, scanner, fax, postage machine.• Periodically checking and distributing incoming office/business mails to right department.• Oversee the office appearance and cleanliness. Prepare the office for the day and closing.• Coordinate meetings and conferences, including room reservations and catering arrangements.• Collect visitors' information (US colleagues, customers, HQ colleagues) from different departments, offer helpful information about visitor guidance (i.e., employee apartment, hotel, restaurant, etc).• The job description is not an all-inclusive list of functions and tasks. May help Office Manager and team for special projects.Minimum Requirements:• A minimum of a bachelor's degree is required• 2+ years' experience in customer service, administrative, or similar role• Experience in property management a plus.Competencies• Must be a self-directed and proven professional who thrives in a fast-paced, multi-tasking, ever-changing environment.• Must have the ability to meet/exceed deadlines.• Must possess strong relationship-building, problem-solving and analytical skills.• Ability to work independently and take initiative on projects AND also be able to collaborate as a team player.• Excellent MS computer skills (Excel, Word, Power Point, Publisher and Outlook).• Ability to maintain confidentiality and establish credibility.Travel• 15% based on business needsWork Location and Status:• Full time, Houston, TX• No visa sponsorshipCompensation:• Compensation commensurate with experience• Competitive benefits package and employee programs• Strong personal and company growth opportunitiesSungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.

Job summarySupports the Director of Sales and Marketing in marketing and advertising efforts for the hotel and Pecan Grill with a strong emphasis on social media. Other focuses include print and digital advertising, broadcast advertising, website management and email campaigns.Summary of essential job functions1. Manage all social media and assist with advertising campaigns for hotel and restaurant. Social media platforms include Facebook, Instagram, Pinterest etc. 2. Build and execute social media strategy through competitive research, platform determination, benchmarking and audience identification3. Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action4. Organize and maintain file system, back up media content daily5. Works with Director of Sales and Marketing, Food and Beverage Director and General Manager to create a social media strategy that collaborates with marketing, PR and advertising campaigns6. Analyze and report social media actions on a monthly basis for successes and new opportunities. Stay current on industry trends7. Monitor customer review sites and respond as needed8. Compose and type routine correspondence- daily tasks, weekly strategy notes9. Develop and maintain marketing calendar10. Design advertisements and all hotel collateral 11. Manage content and images of OTA sites- Trip Advisor, Expedia, Booking.com, etc.12. Manage hotel responses for all OTA review sites- Trip Advisor, Expedia, Booking.com, Facebook, Google, etc.13. Update hotel website to reflect current packages, specials and events14. Available to attend hotel events as needed for photographs, social media promotions. Some events take place on weekends and during home football gamesEducational/Experience Requirements1. Any combination of education and experience equivalent to graduation from high school, or any other combination of education, training, or experience that provides the require knowledge, skills, and abilities2. College degree preferred3. At least one year of hotel experience preferred4. At least one year social media marketing experience. Experience including but not limited to Facebook, Instagram, Google+, Twitter, YouTube, Pinterest and more5. Excellent consulting, writing, editing and communication skills6. Photography and Adobe Graphic Design experience preferred. Video editing for short reels also a plus.

Due to a recent promotion, Our Downtown Austin all suites' properties are currently seeking a Complex Sales Manager! The sales manager will be booking groups for the education, sports, and entertainment market segments. The ideal candidate will have 2+ years sales experience within the Austin Market.The DoubleTree Suites by Hilton Hotel Austin , our 188 all suites hotel is located 1 block west of our State Capitol in downtown Austin and is also within walking distance to The University of Texas, downtown business and entertainment districts and 20 minutes (11 miles) from Austin Bergstrom International Airport. We are also convenient to IH35 and Dell Seton Medical Center.The Embassy Suites Austin Downtown - South Congress , our 262 key all suites hotel is our guests' home away from home in the ''Live Music Capital of the World''. In addition to Austin's world famous Sixth Street Entertainment district (heart of the live music scene), enjoy an eclectic mix of antique stores, galleries, museums, restaurants and taverns in the West End Market and Warehouse districts. Tour the Capitol and Governor's Mansion or visit the LBJ Library. Attend UT Austin Longhorn sports events or walk to County and Federal Courthouses.Hilton was recently rated by Great Place to Work and Fortune as #1 in the US! Come work for our award-winning brand!What will I be doing?AsComplexed Sales Manager between two properties you will be responsible for securing groups and conventions by building and establishing relationships with customers. Hilton is looking for dynamic individuals who are well rounded and business minded. The sales office in a hotel is a fast paced, everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality. Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. POSITION STATEMENTThis role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market. Customer and Account Management: Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market. Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs. Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. Prospecting: Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals. Create and execute plan to shift share from your competitors. Engage in outside sales activities to uncover needs, build relationships and to win new business. Negotiations: Negotiate contracts and commission agreements with end user customers and intermediaries. Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. #LI-JW1The BenefitsWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment. Go Hilton travel discount program: 100 nights of discounted travel per calendar year Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay. Career growth and development Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Inclusive family-building and fertility benefits Expanded bereavement leave. Adoption Assistance program Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Complimentary meals in the cafeteria while on shift Complimentary parking

General Manager - Dallas, TXCatch Hospitality Group has an excellent career opportunity for individuals that have a true passion for hospitality, an unrelenting drive to provide exceptional experiences, and devotion to cultivating team culture by way of mentorship and development. Benefits:and well-rounded training programcareer development and growth opportunitiesemployee discounts on dining, retail, amusements, and hotelshealth benefit plans to suit your needsvision, voluntary life, short term disability, flexible spending accounts and 401 (k)sick leavevacationdiscretionary bonus potentialSummary: This leader will be responsible for mentoring and developing all FOH management/hourly employees as well as ensuring consistency in all restaurant operations and driving overall positive culture on a daily basis.Requirements:At least 5 years of Management experience, with at least 2 years as General Manager in an upscale / fine dining establishment.Strong knowledge and attention to detail on Front of House operations including staff supervision, inventory controls and food / labor cost, and product quality.Strong communication, leadership, and conflict resolution skills.Stable and progressive work history; Strong work ethic.Essential Duties and Responsibilities (other duties may be assigned):Function as the management representative chiefly responsible for the day-to-day supervision of all Front of House.Directly supervise and oversee the work of all employees, including the Front of House Managers, and hourly employees. Schedule all Front of House employees. Interview and hire Front of House staff based on the Corporate's assessment of labor allocation and budget.Plan the work of all Front of House employees, assign work, prioritize work of personnel, and make changes to assignments and priorities based on an independent assessment of the restaurant's needs, the present volume of business, peak periods, the receipt of new inventory, the sales and merchandizing opportunities perceived, and other factors deemed pertinent.Approve time records and overtime requests of restaurant personnel to meet the restaurant's needs.Manage the restaurant and the quality of work performed by all subordinates. Ensure proper hygiene of workers, cleanliness of the restaurant, and compliance with all applicable health standards.Responsible for compliance with Occupational Safety and Health Standards and company safety rules within the restaurant.Implement and enforce company policies against unlawful harassment and discrimination within the restaurant and coordinate with other management representatives to achieve compliance with the company's equal opportunity standards.Manage all allocated cost projections and forecasts set forth by corporate.Direct subordinates in the receipt, inventorying, stocking, organizing, and proper storage of food products, cleaning the restaurant, and performing housekeeping tasks. Direct subordinates in the receipt, inventorying, stocking, organizing, and proper storage of food products, cleaning the restaurant, and performing housekeeping tasks.Evaluate and review the performance of Front of House personnel both formally by conducting "one on one" evaluations and informally on a quarterly basis with all salaried.Utilize discipline and counseling, as part of managerial discretion, as a personnel tool, with an understanding of the ranges of the various disciplinary actions available, such as verbal or written reprimands, suspensions, demotions, and terminations.Re-train employees as necessary and appropriate and orient new employees regarding company and restaurant policies and procedures and expectations regarding performance.Coach employees to improve and maximize performance, commitment to the company, and commitment to quality and service.Teach and motivate employees regarding customer service skills, techniques, knowledge of product, and performance standards.Stimulate productivity and solid performance by restaurant personnel through strong leadership, effective planning of work, administration of fair standards, solid management techniques, and promoting employee morale and commitment.Maintain knowledge and understanding of employment laws, such as employment discrimination, anti-harassment, safety, wage-hour, and immigration laws, to fulfill management duties in a fair and lawful manner.Is capable of mentoring and leading subordinates in an inspiring and constructive manner, with the ability to teach Front of House operations to managers and hourly employees. A complete understanding of restaurant financials as it relates to revenue, costing, labor, controllables, non-controllables, and the ability to affect change in all areas, to increase sales and productivity.

Job Description Summary The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta's marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.Manage the direct sales activities of the hotel in partnership with the hotel's Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area. Directly supervise the hotel's Director of Sales and partner with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.Regularly sell hotel rooms through direct client contact.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company's guest recognition program (Travel Pass) and the proper use of all logo and graphics standards. Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company. Work with the Finance Department on the identification of variances and communication to ownership on the hotel's financial condition.In partnership with the hotel's assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel's annual capital and operations expense budget to improve and maintain the facility for guests and ownership.In partnership with the hotel's assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Enforce hotel standards, policies, and procedures are in place within the hotel departments.Act as "Manager on duty" as required.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel Administration, Business Administration or related field preferred.Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Will be exposed to commercial cleaning chemicalsCarrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.