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Voice Engineer Salary in Oklahoma, USA

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Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.Your key responsibilitiesAnalyze and extend the application and technical architectureProfiling services and databases to maximize performanceDesign and implement telemetry and monitoring tools to: monitor service health including CPU and memory; trace data as it flows through system; track message volume, sizes and throughput; identify hotspots in performanceSupport other teams' integrations with the platform3rd tier production supportSkills and experience that will help you excelBachelor's degree in computer science or related field (e.g., mathematics, physics, engineering, finance)At least 8 years of software development experienceFull software lifecycle experience: source code control, release/dependency managementOutstanding technical communication skillsCompetent in an object-oriented and scripting languageExperience designing RESTful APIsExperience with database systems, specifically MSSQLExperience in cloud technologies such as Microsoft Azure, AWS, Google CloudExperience with application containers such as Docker and KubernetesWe'll support youOur culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need to accelerate your professional growth.At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.About MSCIMSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.To all recruitment agenciesMSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.Note on recruitment scamsWe are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
Global Success Lead
Cyberark, Oklahoma City
Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About this role: CyberArk is looking for an experienced cloud best practices expert who is strategically minded, has excellent analytical thought process, and grounded in practical experience with Cloud and Development technologies. As Global Success Lead you will be the focal point for post-sales success of the Cloud business line. Your ultimate responsibilities will be ensuring all post-sale teams understand and support the priorities of your business line and driving customer satisfaction, product adoption and growth in your respective product lines measured by key metrics such as customer satisfaction, customer health, and gross and net retention.The Global Success Leadis a global, strategic, and highly visible role that requires deep understanding of the customer base and experience with the relevant technologies end users utilize every day. In addition, this person actively manages the post-sale priorities and initiatives while building relationships across the organization and utilizing their skills to influence and drive results.What you will do: Go-To-Market (GTM) Leadership Serve as a key member of the GTM team for your business line, helping shape and influence product and GTM strategy based on your expertise and knowledge of relevant cloud technologies and end user's daily requirements. Align with Product Marketing and Voice of Customer teams to understand, listen and respond to customer insights. Partner closely with BI and CS Operations to define and measure key metrics and develop a deep understanding for the post-sales health of your relevant product lines as you become the "Go-To" for details thereof. Represent the Customer Success organization in greater GTM meetings and strategic decisions, requiring lock-step alignment with CS leadership. Connecting the Field and Product Build deep and mutually constructive relationships with Product and Development teams, representing the customer experience in product roadmap discussions based on deep understanding of customer and end-user needs. Partner with Product Management to continuously improve products and bring Voice of Customer and Voice of Employee insights into the organization, driving and influencing product roadmaps. Developing Customer Retention & Growth Strategy Drive continuous improvement for the end-to-end product specific customer lifecycle, including onboarding, implementation, adoption through to retention and expansion. Define use cases and strategies to drive value realization for customers by advising and enabling Customer Success to aid customers with adoption. Identify systemic and/or critical issues related to product or processes and drive actions to prevent future problems. Customer Success Leadership: Work to ensure long-term success of customers; strategically partnering cross functionally with relevant leaders in support, services, training, customer success management, and renewals. Develop a deep understanding for the health of customers, renewal risk, and forecasting for your relevant products and work with relevant teams and partners to create plans and methodologies to mitigate risk, increase adoption, unlock value. Support and advise on the creation of necessary collateral to facilitate cross-sell/up-sell, delivery, and enablement. Drive the development of enablement pathways and curriculum to enable Customer Success on current products and support the same for future releases. A successful Global Success Lead for Cloud has strong knowledge of cloud service providers, relevant certifications and is well versed in infrastructure as code tools such as Terraform. They have familiarity with cloud monitoring and logging services, orchestration technologies, and the day-to-day of Cloud Infrastructure Engineers, Cloud Security Architects, and other relevant roles.What you need to succeed: 5+ years' experience working with cloud computing platforms, with relevant certifications being a plus 5+ years combined work experience managing the post-sale experience in support of Cloud Infrastructure, Cloud Service Providers, Cloud Sales Engineering environments Experience with cloud security best practices and understanding of compliance frameworks relevant to cloud computing (e.g., ISO 27001, SOC 2, GDPR). Bachelor's degree required; professional degree preferred Demonstrated track-record of successful collaboration across multiple organizations to achieve desired outcomes. CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The salary range for this position is $110,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-JH1