Customer Engineer Salary in Indianapolis, IN

Location: Remote EST hoursWe are seeking a skilled DevOps Engineer with expertise in Microsoft Azure to join our team. The ideal candidate will be responsible for implementing and managing cloud infrastructure, CI/CD pipelines, and automation processes to support our development and operations teams. If you have a strong background in Azure services, infrastructure as code, and a passion for improving deployment efficiency and reliability, we want to hear from you.Required:Proven experience as a DevOps Engineer or similar role, with a focus on Microsoft Azure.In-depth knowledge of Azure services such as Azure App Service, Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure SQL Database, and Azure Storage.Experience with CI/CD tools such as Azure DevOps, Jenkins, or GitLab CI/CD.Proficiency in scripting languages such as PowerShell or Bash for automation and infrastructure provisioning.Strong understanding of containerization technologies such as Docker and orchestration tools like Kubernetes.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future™

The Customer Success Coordinator (CSC) is a customer- and partner-facing role focused on the overall onboarding experience of the Scale Computing Platform system, which supports our customers' needs. The CSC is a cross-functional position within the Support and Services team, collaborating with numerous internal departments, including Operations, Sales, Business Systems, and Quality Engineering, to deliver a high-level implementation experience with our customers and partners.We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.Great candidates will look like this: Enjoy troubleshooting and problem-solving analyticallyA team player who can work well within the team and collaborate cross-functionally, especially in a remote environmentAn excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-personUnderstands the use of a CRM for business processesA motivated self-starter who thrives on prioritization and follow-through Passionately creative in mindset and has the ability to adapt quickly to evolving business needsResponsibilities:Organize and maintain the Services Queue on a daily, weekly, monthly, and quarterly outlined schedule.Responsible for maintaining and facilitating customer-facing communication regarding new system implementation, customer feedback reporting, and customer onboarding experience development.Communicate all service customer escalations to applicable internal team members in order to resolve issues.Helps coordinate and organize workflow for the team in regard to Services, communicating any updates to the daily process performed by the Technical Engineers.Partners with the Operations team regularly to ensure all onboarding experiences are clearly communicated between the departments, potential issues are communicated, and the Services Queue is up-to-date with Opportunity and Fulfillment information. Participates, tracks, and executes Service and Support Projects as needed.Work with internal groups (Support and Services, Operations, Sales, Business Systems, Quality Engineering, and others) to communicate all Service escalations to applicable internal teams in order to resolve issues and escalations.Coordinates with customers to schedule Services, communicate all onboarding expectations, and update current portal information as needed.Conduct periodic project calls to run through basic onboarding expectations, shipment communication, Service flow, scheduling, and any other knowledge transfer of the implementation process.Follow up with technical engineers consistently regarding cases and assist in balancing the services' caseload. Requirements:3-5 years of Customer Service experience, Bachelor's degree or equivalent work experience Strong Microsoft Office skillsPositive attitude and growth mindsetTakes initiative and delivers results with minimal supervisionStrong analytical skills & attention to detailAbility to manage and prioritize projects and ticketing systems with a Team and external CustomersAbility to clearly & concisely communicate in the English language, written and verbal, with excellent grammar and with users in different roles and with varying skill setsOther useful skills/experienceExperience with a CRMExperience with SalesforceThis is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.

Project EngineerDriven by Vision | Industrial-Strength Construction |Powered by PassionOVERVIEWAre you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construction company seeking a Project Engineer to join the team. Are you ready to start your construction career with a leader in the industry that has 68 years of success? This position provides you the opportunity to learn and gain experience while contributing to the delivery of large-scale industrial construction projects.You will be part of a top-performing project team and report to an experienced Project Manager. This highly visible position regularly interacts with project managers, site supervisors, and company operations leaders. Come learn from the best!RESPONSIBILITIESAs a Project Engineer, you will:Learn and become proficient in functions within the Project Controls department.Become knowledgeable in the functions of the Estimating department.Learn and be able to perform the functions within the Purchasing and Tool & Equipment.Understand the commercial terms and conditions for projects.Understand and gain exposure to craft labor agreements.Understand and gain exposure to various contract strategies and types.Participate in Construction Operations Meetings.Perform accounting system functions.Actively participate in customer entertainment and develop relationships with customers.Attend Risk Management training to understand levels of risk that the company will accept.Learn to perform safety audits and perform at least one per week.Participate in company Safety Incentive programs and in daily safety planning activities.Participate in Quality Action Teams and actively seek areas where we can improve day to day operations and procedures.Understand the company Marketing Plan and assist in pursuit of projects.Communicate, through the appropriate channels, any observations of noncompliance with the Guiding Principles and Core Values of the company.REQUIREMENTS AND QUALIFICATIONSBachelor's Degree in Construction Engineering, Construction Management, or a related field is required.We will train an entry level graduate and/or hire an experienced industrial construction project engineer.BENEFITSCompetitive Pay with BonusPTO and paid holidays401K/Profit Sharing with company matchMedical, Dental and Vision InsuranceLife, AD&D and Disability benefitsPet InsuranceTuition ReimbursementPaid Volunteer Time OffABOUT USBMWC tackles the world's toughest and most daunting industrial construction challenges. Our work encompasses an array of industrial sectors, including aerospace, chemical, electric power, food and beverage, oil and gas, pharmaceutical and biotechnology, and semiconductor.As one of the premier specialty construction companies in the country, our employees enjoy a focus on growth and development, work/life balance, and one of the best safety records in the industry. We are 100% management-owned, making our employees' development and advancement paramount to our success.

Job DescriptionProcess EngineerLocated in Indianapolis, INFisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With an unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivaled expertise. We are exclusively focused on serving the packaging and distribution requirements of clients across the world. Whether planning, packaging, labeling, storing, or distributing important supplies, Fisher Clinical Services has been committed to delivering the highest possible value while ensuring alignment to the highest level of quality, performance, reliability and sustainability standards.Location/Division Specific InformationThermo Fisher Scientific run's the World's largest clinical packaging operation. Our Clinical Trials facilities are strategically placed around the world to accommodate local and regional sourcing needs. Join us to help serve millions of our global clinical trials patients!How will you make an impact?The Process Engineer will mentor and support in the diagnoses and resolution of software, instrument, and process problems to maintain system readiness of both manufacturing packaging equipment and data historian network. You will ensure site compliance and all vital activities are performed on time to keep equipment in working status. What will you do?As a member of the Engineering team you will provide daily support to the Packaging Operations Department with continuous improvement projects, machine solving, and onboarding of assets and new technology.Core ResponsibilitiesIdentify, define, and action long-term continuous improvement projects through partnership with the site leadership and Operations team.Evaluate process improvements to reduce cost, improve efficiency, and improvement quality.Identify, evaluate, and implement process improvement methods for improving worker efficiency, reducing cost, and reducing waste of materials and utilities such as restructuring job duties, reorganizing workflow, relocating workstations and equipment, and purchase of new equipment / technology.Lead multiple project engineering driven assignments and the associated project schedules, from start to finish with sound project management methodologies.Collaborates with Production to modify workflow barriers and arrangements to increase throughput.Evaluates and drive engineering project initiatives to reduce setup time, increase machine speeds, reduce labor hours, reduce reject rates, and improve quality.Provide technical specifications and supporting documentation for Engineering project designs, and machine upgrades.Complete deviation investigations, change controls and corrective/preventative actions.Review and approve Engineering and Validation documents.Serve as site system administrator for all automated equipment and routine maintenanceHow will you get here?EducationBachelor of Science Degree in Packaging, Mechanical, Industrial, Electrical Engineering or another scientific subject area from an accredited College or University requiredExperience5 Years Engineering experience in relevant GMP, pharmaceutical or food industry requiredKnowledge, Skills, AbilitiesExperience with designing, programming, modeling, and testing of automated systems including robotics and clinical packaging equipment to ensure code and configurations meet specifications and validation requirements strongly preferred.Prior experience working within GAMP 5 and GMP environments strongly desired.Ability to configure process control system software and recipes and collect/format process data to support production or quality department requests.Well versed in process improvement, industrial design applications that pertain to a job shop environment.Experience with blister machines, bottling, carding, labeling, and syringe assembly preferred.Must be results oriented and comfortable training, mentoring, and coaching peers and multi-functional team members.Possess analytical skills in Lean Manufacturing, Six Sigma, and Single Minute Exchange of Dies (SMED) to enhance quality, reduce rejects, and streamline processes.Experience with failure analysis and reliability engineering preferred.Have strong technical writing skills with experience writing Requirement Specifications (Design, Functional, User), FMEAs, FAT/SAT/Commissioning Protocols, SOPs and Work Instructions desired.Experience with PLC Automation control system start-ups, loop tuning, solving, and control system modifications is desiredExperience developing sophisticated process control applications applying a mixture of programming formats including sequential function charts, function blocks and PLC ladder logic preferredBenefits• Medical, Dental, & Vision benefits - Effective Day 1 • Paid Time Off & Holidays • 401K Company Match up to 6% • Tuition Reimbursement - Available after 90 Days! • Employee Referral Bonus • Employee Discount Program • Employee Recognition Program • Charitable Gift Matching • Company Paid Parental Leave • Career Advancement OpportunitiesAt Thermo Fisher Scientific, each one of our 100,000+ extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.com EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during your application.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

LHH is seeking a Manufacturing Engineer for a Direct Hire, Permanent Placement position with a client just west Indianapolis area. If selected, you will join an organization which truly cares and places its employees first. In this role, you will design and develop new tools used for manufacturing fixtures and parts. The compensation is commensurate to 2-4 years' experience and will range between $75-85,000 per year, medical insurance plans, Paid Time Off, and a 401K plan with a company match.***H1B/Visa Sponsorship or transfers are NOT available for this position***RESPONSIBILITIESEnhance, refine, and streamline plastic manufacturing procedures, encompassing structural molding and plastic injection molding. Execute validation and verification processes to guarantee uniform product quality and compliance with industry benchmarks.Will develop custom tools and product design concepts based on customer requirements. This position will require you to work closely with customers to manage tooling and other design projects and complete drawings based on customer review and approval.Assist plant management by internally managing and reviewing prototype completion as well as reviews with the customers.Work with customer to develop proposals and designs for customer review and approval.Coordinate with shop floor personnel to get prototypes developed and built.Correctly develop complete 3D models of product with proper manufacturing methods in mindDesign products using Autodesk, AutoCAD, SolidWorks, Siemens NX, and/or Catia.QUALIFICATIONSBachelor Degree in Engineering is highly preferred (with preference toward Mechanical Design)A minimum of 2+ years of hands-on experience troubleshooting production issuesAbility to read blueprints and use quality control tools.Efficiency in medical device manufacturing facilities adhering to ISO 13485 and GMP processes is a plus.Strong attention to detail and accuracy, self-motivated, and strong organizational skillsStrong communication skills; written and verbal.Extensive knowledge of ERP system software and Microsoft Office (especially Excel)If you or someone in your network fit this profile and would like to apply for this Manufacturing Engineer Job, please submit your application alongside your resume using the link in this posting.***H1B/Visa Sponsorship or transfers are NOT available for this position***To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records.

Job Title: Process EngineerLocation: Indianapolis, INIndustry: Aerospace ManufacturingJob Description:Theoris Services is assisting our client in their search for a Process Engineer to add to their growing team near Indianapolis, Indiana. You will be working side by side with the quality engineer, taking orders from customers, getting the first prints, and taking care of the project until final production.Responsibilities:Focus on new product introduction.Responsible for entire manufacturing process.Manage project deadlines.Work on cross-functional teams to ensure everything is up to par.Requirements:Prior experience as an aerospace engineer.Experience with new product development.Customer quality assurance experience.Proficient with PPAP ElementsDimensional inspection experience.Ability to read blueprints and specifications.3D modeling experience.Bachelors Degree in a relevant subject area.Ability to manage projects against deadlines by creating plans.About Theoris:Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Job DescriptionThe Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Required Certificates and Licenses: None Required.Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.Job Description:The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.Performs replacement analysis making recommendations to both positively impact K12 and our agents.Manages third party mailing house vendor.Develops and manages agents' success measurements and evaluates workflow metrics to conform to policies and procedures.Coordinates and manages computer return pilot programs as requested.Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.Provides daily and weekly reports to senior management.Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.REQUIRED QUALIFICATIONS:Bachelor's Degree orThree (3) year of experience in operations, enrollment, reclamations, or other relevant work OREquivalent combination of education and experienceAbility to clear required background check.DESIRED QUALIFICATIONS: Management experience: coaching and motivating remote workforce, caseload management.Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.Ability to maintain a professional home office without distraction during our hours of operation.Attend virtual training via web cam.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $46,269.75 - 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Certificates and Licenses: none requiredResidency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C. NOTE: We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements. Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software. Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies. Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer. REQUIRED QUALIFICATIONS:High School Diploma OR Currently pursuing a BS/BA or MS/MA degree) OR Equivalent combination of education and experience System Requirements:Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS:Prior experience with K12/Stride Previous customer service work Previous experience in call-center environment Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquette Strong verbal and written communication skills Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) Ability to maintain a professional home office without distraction during our hours of operation Attend virtual training via web cam Expertise in PC and Internet applications and use Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Proficiency in web-based applications (Salesforce experience a plus) Consultative approach to customer service Strong problem solving and analytical skills with a solutions-oriented approach Ability to work both independently and within a team-oriented environment Resilient and contributes to fostering positive team morale Ability to prioritize effectively and manage competing priorities to deliver and drive results Ability to own and execute projects Ability to respond appropriately to feedback and guidance Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to travel 10% of the time (minimal if any e.g. team building activity) Ability to clear required background check Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!Location/Division Specific InformationThermo Fisher Scientific run's the World's largest clinical packaging operation. Our Clinical Trials facilities are strategically placed around the world to accommodate local and regional sourcing needs. Join us to help serve millions of our global clinical trials patients!How will you make an impact?The Process Validation Engineer will mentor and support in the diagnoses and resolution of software, instrument, and process problems to maintain system readiness of both packaging equipment and data historian network. You will ensure site compliance and all vital activities are performed on time to keep all validated systems in a validated state. In this role, you will also create and implement the site's validation strategy. What you will doAssess and define assigned validation projects. Liaise between engineering and quality assurance throughout validation lifecycle of packaging equipment and data historian network.Develop validation strategy based on URS and pFMEAWriting, reviewing, and implementing project validation protocols for standard & customized systems.Raise discrepancies and closeout test documentation.Prepare validation summary reports for completed protocolsConduct deviation investigations, such as validation failures, complaints, and hold investigations. To Identify & implement the appropriate corrective actions.Applying structured problem-solving tools, work with Operations to resolve technical issues and rationalize impact to validated state.Author operational guidance documents (SOP/WI/JA/FORM) and conduct trainingsTravel to support FAT executionsPartner with quality assurance team to participate in internal and external audits to defend equipment validation packages including calibration and maintenanceHow you will get there:Education:Bachelor of Science Degree in Engineering or another scientific subject area from an accredited College or UniversityExperience:Minimum of 3 years of validation experience in a regulated industry or equivalent validation experience that included the development and execution of FAT, SAT, and IQ/OQ protocols required.Experience with DeltaV or similar automation system preferred.Experience working with Trackwise, Maximo, and other electronic document management systems preferred.Experience applying Data Integrity Principles (ALCOA) as part of standard work preferred.Experience with computer systems validation, cleaning validation, and environmental monitoring preferred.Demonstrated understanding of cGMP, GDP, and regulatory requirements for automated systems, CPPs, and CQAs, pFMEAsKnowledge, Skills, AbilitiesGreat teammate who enjoys working on a dynamic team and making an impactDriven to successfully evaluate risks, opportunities, and roadblocks to make the best decisions to achieve your goals and the team's goals.Diligent collaborator whose comfortable influencing, informing, and instructing peers and members of the leadership team throughout all levels of the organization.Hands-on engineer with comfortability being present in and working in and around manufacturing areas and equipment.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. 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Job Responsibilities:Document Control: Oversee document control procedures, including document creation, review, approval, and distribution, ensuring accuracy, completeness, and compliance with regulatory standards.Batch Record Review: Review batch records, production documents, and associated records to ensure adherence to standard operating procedures (SOPs) and regulatory requirements.Quality Investigations: Lead and participate in investigations of deviations, out-of-specification (OOS) results, and non-conformances, employing root cause analysis techniques to identify corrective and preventive actions (CAPAs).Change Control Management: Manage change control processes, assessing proposed changes for potential quality impact, and ensuring appropriate documentation, evaluation, and approval in accordance with established procedures.Supplier Quality Management: Collaborate with procurement and supplier management teams to establish and maintain supplier quality agreements, conduct supplier audits, and ensure supplier compliance with quality requirements.Validation and Qualification: Participate in validation and qualification activities for equipment, processes, and systems, ensuring compliance with regulatory expectations and industry standards.Training and Development: Develop and deliver training programs on quality systems, procedures, and regulatory requirements to ensure awareness and competency among manufacturing personnel.Risk Management: Apply risk management principles to assess, mitigate, and control quality risks associated with manufacturing processes, products, and systems.Continuous Improvement: Identify opportunities for process optimization, quality enhancements, and efficiency improvements through data analysis, trend monitoring, and performance metrics.Regulatory Compliance: Stay abreast of evolving regulatory requirements, guidelines, and industry best practices to ensure ongoing compliance and readiness for regulatory inspections.Audit Support: Support internal and external quality audits, regulatory inspections, and customer audits by providing documentation, conducting walkthroughs, and addressing audit findings in a timely manner.Qualifications:Bachelor's degree in pharmaceutical sciences, chemistry, chemical engineering, or a related field. Advanced degree preferred.Proven experience in quality assurance roles within the pharmaceutical or biotechnology industry, with a strong understanding of cGMP regulations and quality management principles.Excellent analytical, problem-solving, and decision-making skills, with the ability to effectively prioritize and manage multiple tasks in a fast-paced environment.Strong communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.Certification in quality management (e.g., ASQ Certified Quality Engineer) or relevant professional certifications (e.g., Six Sigma, Lean Manufacturing) is a plus.???? Contact your Recruiter:For more information about the role and to express your interest, you can reach out to our recruiter, Lauren Keltz, directly:???? Email: [email protected]???? Phone: 339-800-4995???? About Harba Solutions:Harba Solutions is a leading scientific services firm operating across a range of scientific industries including pharmaceuticals, biotechnology, medical devices, contract research organizations, and agricultural sciences. With a substantial network of qualified scientific candidates and ongoing interactions with emerging talents, we specialize in effectively placing scientific professionals in roles encompassing laboratories, chemistry, biology, and quality-focused disciplines, to name a few. Backed by strategic investors, our core values of commitment, work ethic, team and self-ownership, craft mastery, and pursuit of success shape our mission. Explore the opportunities at Harba Solutions and become part of the evolution of scientific services.