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Service Engineer
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It requires the ability to Support our Global Service network and help build a world-class field engineering organization.Essential Duties and Responsibilities:Includes the following essential duties and responsibilities (other duties may also be assigned):On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally Provide 2nd line support to the reseller/distributors in all aspects of customer support Have a very high level of enterprise solution product knowledge Work with Technical Account Manager, Service Manager, and Product Manager to define service programs Provide and contribute information such as fault triage and training materials Run tests and simulations at our facility to assist with problem-solving Travel to the field to train and or resolve customer issues Train new service engineers Able to work under Technical Account Manager direction and take ownership of customer base Demonstrate ability to be self-sufficient in the field Able to defuse challenging situations Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations Determines requirements and/or root cause of technical issues by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems The ability to produce meaningful reports and metrics is a plus Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed Travel is required (up to 25%) Qualifications:Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred 5+ years of experience in servicing complex X86 systems and parts Will consider Associates Degree in electrical technology, electronics, or equivalent military experience Work experience in a large enterprise or certification in Windows and Linux environments is a plus Emphasize break/fix experience and on-site customer service experience Hands-on experience with servers (Supermicro, EMC, DELL, HP) The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines Strong written and verbal communication skills, project management skills, solid time management skills Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies Must possess an excellent ability to create plans and follow up on planned actions Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions Individuals must be able to work effectively in a high-pressure environment Full professional proficiency in English (read/write/speak) Must be punctual and detail-oriented Familiarity with Linux is a plus Salary Range$70,000 - $100,000**The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programsEEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Job Req ID: 24319About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:This is a full-time position within the Supermicro Global Service Team: Weehawken, NJ. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.Essential Duties and Responsibilities:Includes the following essential duties and responsibilities (other duties may also be assigned):On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally Provide 2nd line support to the reseller/distributors in all aspects of customer support Have a very high level of enterprise solution product knowledge Work with Technical Account Manager, Service Manager, and Product Manager to define service programs Provide and contribute information such as fault triage and training materials Run tests and simulations at our facility to assist with problem-solving Travel to the field to train and or resolve customer issues Train new service engineers Able to work under Technical Account Manager direction and take ownership of customer base Demonstrate ability to be self-sufficient in the field Able to defuse challenging situations Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations Determines requirements and/or root cause of technical issues by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems The ability to produce meaningful reports and metrics is a plus Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed Travel is required (up to 25%) Qualifications:Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred 5+ years of experience in servicing complex X86 systems and parts Will consider Associates Degree in electrical technology, electronics, or equivalent military experience Work experience in a large enterprise or certification in Windows and Linux environments is a plus Emphasize break/fix experience and on-site customer service experience Hands-on experience with servers (Supermicro, EMC, DELL, HP) The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines Strong written and verbal communication skills, project management skills, solid time management skills Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies Must possess an excellent ability to create plans and follow up on planned actions Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions Individuals must be able to work effectively in a high-pressure environment Full professional proficiency in English (read/write/speak) Must be punctual and detail-oriented Familiarity with Linux is a plus Salary Range$70,000 - $100,000*The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Service Engineer
Crawford Thomas Recruiting, Scottsbluff
Service EngineerDirect HireSalary 30k-60kHastings, NEJob Summary: Responsible for servicing office machines efficiently, maintaining customer relations, and completing documentation promptly.Repair/SupportPrimary Job Duties/Responsibilities:Troubleshoot electronic, mechanical, software, or copy quality issues onsite or in the shop. Diagnose machine network connectivity problems and offer support. Manage assigned territory for timely service. Train key operators at machine installations and report information to dispatch.Customer RelationsAddress and resolve customer concerns promptly. Report unresolved concerns to the Service Manager.DocumentationPrepare accurate work orders and obtain customer signatures. Submit work orders after service calls and record meter readings.Work Area/Tool Kits/VehiclesMaintain work area, tools, and vehicles in a clean and orderly manner. Ensure proper inventory of tools and supplies in vehicles.SalesPromote sales of maintenance agreements, machine supplies, and digital connected machines. Provide leads for new machine sales and market services.TrainingAttend required training seminars and service meetings for updates.QualificationsOther Duties As AssignedHigh School Education Technical Degree in Electronics/Computers/Basic Networking preferred A+ Certification desired Good verbal and written communication skills Excellent customer relation skills Accuracy skills Ability to lift 60 pounds as needed, with cart or assistance 75% - 100% of time spent traveling/servicing office machines Current driver's license and good driving record
Service Engineer
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Job Req ID: 24315About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:This is a full-time position within the Supermicro Global Service Team. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.Essential Duties and Responsibilities:Includes the following essential duties and responsibilities (other duties may also be assigned): • Knowledge of rack elevations / cable mapping for the installation for customer solution projects. • Assist / support the deployment of server, storage, and networking equipment. • Perform physical installation, rack and stack, cabling, and networking of data center hardware. • Coordinate with the engineering team to ensure seamless integration of hardware solutions. • Collaborate with the engineering team to ensure proper hardware deployment according to specifications. • Conduct quality checks and test system functionality post-installation. • Provide frontline technical support to end-users via phone, email, and ticketing system. • Diagnose and troubleshoot hardware, software, and network-related issues. • Escalate complex problems to higher-level support teams when necessary. • Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.Qualifications:• 5 years of experience in servicing complex X86 systems and components. • Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering • Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components. • 5 years of experience in servicing complex X86 systems and components. • Minimum two years of experience with Customer Support. • Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues. • Ability to solve problems and make decisions as necessary. • Ability to work in a challenging, dynamic, and fast-paced environment. 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The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.Salary Range$70,000 - $100,000**The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Service Engineer
BC Forward, Redmond
Service EngineerBCforward is currently seeking a highly motivated Service Engineer remote opportunity.Position Title: Service EngineerLocation: RemoteAnticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 2 MonthsJob Type: Full time ContractPay Range: $36 to $38Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Requirements:Job Description:Title: Service Engineer Location: Remote Duration: 2 Months (Potential chances for extension)Summary:The main function of a Service Engineer is to design, develop, implement, test, and maintain business and computer applications software or specialized utility programs including mainframe and client/server applications, and major enhancement of existing systemsJob Responsibilities:Fine-tune and improve a variety of sophisticated software implementation projectsGather and analyze system requirements, document specifications, and develop software solutions to meet client needs and dataAnalyze and review enhancement requests and specificationsImplement system software and customize to client requirementsPrepare the detailed software specifications and test plansCode new programs to client's specifications and create test data for testingModify existing programs to new standards and conduct unit testing of developed programsCreate migration packages for system testing, user testing, and implementationProvide quality assurance reviewsPerform post-implementation validation of software and resolve any bugs found during testingQualifications:Bachelor's degree in a technical field such as computer science, computer engineering or related field required0-2 years' experience requiredA solid foundation in computer science, with strong competencies in data structures, algorithms, and software designlarge systems software design and development experienceExperience performing in-depth troubleshooting and unit testing with both new and legacy production systemsexperience in programming and experience with problem diagnosis and resolutionCandidate Requirements Years of Experience Required: 0-2 overall years of experience in the field.Degrees or certifications required: No degree is required to be eligible for this role.Disqualifiers: Lack of experience with Azure Technologies and C Sharp.Best vs. Average Experience with Azure, DevOps, build pipelines, CI, CD, UMM, infrastructure as code is another term we look forPerformance Indicators: Deadlines and quality of work.Top 3 Hard Skills Required + Years of Experience Minimum 0-2 years' experience maintaining web services deployed in an Azure cloud environment.Minimum 0-2 years' experience troubleshooting outages and operational issues using established procedures.Minimum 0-2 years' experience with Azure monitoring and incident management (IcM) procedures.Minimum 0-2 years' experience with DevOps code, which means experience with maintaining a service operational.Minimum 0-2 years' experience with NetMinimum 0-2 years' experience with C sharp and AzureBenefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 221698 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Salary DetailsThis salary was provided in the Job Posting.$36-$38Hourly SalaryJob SnapshotEmployee TypeContractorLocationRedmond, WA (Onsite)Job TypeInformation TechnologyExperienceNot SpecifiedDate Posted04/23/2024