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Customer Engineer Salary in Sunnyvale, CA

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Software Engineer III
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Customer ServiceMasters: Computer SciencePrimary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.Hello, Silicon ValleyYou don't have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.
(USA) Senior Software Engineer - FE Platform
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That said, here are some things you'll do:Build reusable React components with modular CSS, manage data on the client with Redux, use react query, and GraphQL.Measure and resolve performance bottlenecks, using tools like Chrome DevTools, Lighthouse, WebPagetest, or custom tooling.Refactor or improve existing code. We constantly find ways to improve all of our JavaScript code and you are all aboard.Work closely with our product, design, and UX teams to create amazing and intuitive experiences that make it effortless to connect different apps together.Help put tools, processes, and documentation in place to improve our code quality.Demonstrate technical expertise in solving challenging programming and design problemsReview code written by other team members or other teams.Ship to hundreds of thousands of users every day while having lots of autonomy in terms of code and feature ownership.Help out with our Node-based developer platform.Share what you know and learn either one-on-one or with lightning talks to the group.Work boldly with a sense of urgency; embrace mistakes, learn from them, and drive the team toward successWhat you will bring:4+ years of experience in object-oriented design and software development4+ years of experience in building responsive, single page web applications using modern front-end JavaScript technologies like React, Angular, Vue, etc.Thorough understanding of React, Node.JS and its core principles4+ years of experience in creating and/or consuming RESTful web servicesExcellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiencesExpertise with unit testing & Test-Driven Development (TDD)BS/MS in computer science or equivalent work experienceAbout Walmart Global TechImagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.Flexible, hybrid work:We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.Benefits:Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer:Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .The annual salary range for this position is $136,000.00-$200,000.00Additional compensation includes annual or quarterly performance incentives.Additional compensation for certain positions may also include:- Regional Pay Zone (RPZ) (based on location)- Stock equity incentivesMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.Option 2: 5 years' experience in software engineering or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area.Primary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.Hello, Silicon ValleyYou don't have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.
Embedded Software Dev Engineer, Project Kuiper Customer Terminal Software
Amazon, Sunnyvale, CA, US
DESCRIPTIONProject Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. You will design, craft, and deploy reliable embedded software for large quantity of consumer electronic products. Kuiper is breaking new ground with every device we design, and you will be an integral part of bringing this family of products to customers.Key job responsibilities· Develop embedded software for terrestrial devices within the Project Kuiper system.· Participate in all phases of SDLC including requirements gathering, design, code, test, and code/test coverage.· Developing embedded software in assembly, C, C++, Rust or other languages· Have experience with real-time embedded software philosophies and practices · Have expertise with Linux and RTOS· Review schematics, logic analyzer, and embedded software (bare-metal) trouble-shooting techniques.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeAs part of our BSP software engineering team, you will design and implement embedded software used in the Project Kuiper products. You will work in a collaborative environment with teams inside and outside of Amazon. You will craft your software from requirements, designs, code, test, to product deployment. You need to be flexible and responsive to changing priority issues. About the teamThe Kuiper Customer Terminal Software Team supports the devices that connect our customers to the Kuiper network. We provide software for both applications and the underlying Linux system. We work hand in hand with hardware, product and operations teams to deliver a great experience for our customers.We are open to hiring candidates to work out of one of the following locations:Sunnyvale, CA, USABASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,000/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Data Centre Engineer
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Chief Engineer
Cushman & Wakefield, Sunnyvale
Job Title Chief Engineer Job Description Summary The Sr. Chief Engineer is responsible for the effective daily leadership of his/her staff, managing the engineering program to the highest level of quality work and customer service as well as the administration of the engineering department in alignment with the management team, the C&W engineering platform, and client expectations. The Chief Engineer will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsible for planning, implementing, coordinating, and supervising all mechanical operations, maintenance, communications, energy management, and manpower development programs for assigned properties. The Chief Engineer may be required to perform limited hands on operational duties Job Description GENERAL Monitors operation s and maintains refrigeration, water cooling and air conditioning equipment; boilers, heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment; reviewing logs as necessary to assure proper operation of equipment; responsible for reporting any problems/malfunctions on an as need basis. Performs preventive maintenance (PM) tasks when required . Oversees repair and PM of HVAC systems , determines frequency of repair and/or P M for HVAC systems Ensures the availability of an adequate inventory of tools and other supplies to operate the building. Specific duties include but are not limited to- preparing and submitting purchase orders requests, developing sources for stock materials, and performing periodic checks of inventory levels and equipment conditions. Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings. Supervise and manage engineers and maintenance staff including hiring, training, and personal development Ensure that the SOPs for the facilities are well-understood amongst the maintenance who perform work on the building's critical infrastructure. Overs ees all capital improvements SAFETY Identif ies safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment. Implement, administer, and manage safety training program. Ensur es that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building's infrastructure. Responsible for alerting management of building discrepancies. Maintain s all infrastructure and compliance documentation for the building , including up-to-date building drawings and single lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law. TRAINING Provides training and support aimed at expanding the capabilities of the operations staff. Specific duties include , but are not limited to , demonstrating the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety and troubleshooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance. Ensures 100% on-time accomplishment of required training, for self and direct reports by assigning and tracking. FINANCIAL Partner with manager to meet financial targets and to create and administer the operating and capital budgets. Any and all other duties and tasks assigned. MINIMUM REQUIREMENTS 7+ years of related work experience in a commercial property setting or any similar combination of education or experience Vocational/Technical training certificate Appropriate license/permit for trade as may be required , i.e. Journeyman or Master Electrician License or City License s Universal Technician for CFC's depending on market licensure requirements Financial knowledge necessary for reading and understanding budgets, budget variances and basic reporting as required by management Familiar with Energy Management System s (EMS ) and Building Management Systems (BMS) Basic Computing Skills in Outlook, Excel & Word Ability to read and interpret construction drawings and OEM manuals WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to c ommunicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 30-40% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $87.16 - $87.16Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Applications Engineer
Intuitive Surgical, Inc., Sunnyvale
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of PositionWe are seeking an engineer to support the Intuitive Surgical team focused on new product development tools and process. The engineer in this position will help develop, verify, and deploy new engineering tools (for internal use) and processes in compliance with established Design Control DOPs and associated processes. The ideal candidate is a quality focused self-starter with excellent problem-solving skills, a keen attention to detail and a passion for software architectures and processes. The candidate must have a functional understanding of Medical Device regulations and experience implementing compliant requirements management or test management processes and automation tools.Essential Job DutiesSupport validation testing of Design Control Tools and Processes by following testing strategy and writing test cases to ensure design requirements are met.Design and implement UI features and ancillary scripts using Python, JavaScript, SQL and VelocityTest and debug scripts, queries, dashboards, and reports from toolsWork with cross-functional teams to identify pain points, inefficiencies, and potential areas of design control gaps.Collaborate with business stakeholders to understand requirements and translate them into solutions to deliver approved tools and process improvements/optimizations.Enterprise-wide tools development, verification, support, and training.Configuration, maintenance, and administration of corporate Design Controls tools and data content.Develop tools, templates and optimized workflows that improve product development productivity.Support compliance with global medical device deliverables including submissions and DHFs.Develop and assist in delivery of training to help drive adoption of Design Control processes and tools across the company.User support for documentation and traceability reports for regulatory submissions. Qualifications Required Skills and ExperienceBasic Understanding of Medical Devices Design Controls regulations (FDA CFR/QSIT, MDR, ISO 13485, ISO 14971)Programming skills in Python, JavaScript, Velocity, SQL, and/or HTMLBasic understanding of database architecture and design strategyRequirements Management excellence to help translate technical details into unambiguous, testable, reusable requirements and specificationsUnderstanding of multiple technology areas (software, mechanical, electrical, biomedical, clinical, robotics, test automation, etc)Ability to help end users from cross functional teams to efficiently create fully documented, robust, and reliable medical devicesDetail-oriented and quality focused with excellent investigative skillsStrong communication skills with experience in training end users including developing training content and addressing user support questionsRequired Education and TrainingBachelor's Degree in Engineering/CS related field required. Master's degree preferred.1-3 years of previous related experience in medical device development, applications engineering, systems engineering, software development, requirements management, test management, and/or regulatory documentationExcellent verbal and written communication skillsExcellent planning and time management skillsHighly proficient in Word, Excel, Visio, and PowerPointWorking Conditions Set Schedule (on-site 3+ days per week) Preferred Skills and Experience Proficiency in Oracle/AgileExperience with using automated test execution tools such as but not limited to MF ALMExperience with using Application Lifecycle Management (ALM) Tools such as Polarion, MKS/PTC Integrity, DOORS, HP ALMAdditional specialized training in a discipline such as software engineering, test engineering, quality, risk management, or regulatory compliance.Knowledge of Part 11 compliance for electronic signature and digital records Additional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.Base Salary Range Region 1: $100,300 USD - $135,700 USD Base Salary Range Region 2: $85,300 USD - $115,300 USD Shift: Day Travel: 10% of the time Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
Principal AI Engineer - Marketplace
LinkedIn, Sunnyvale
LinkedIn is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid or remote work options, meaning you can work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together, or this role can be performed remotely in most locations in the country of employment.The mission of the Marketplace AI team is to help LinkedIn's members seek job opportunities, customers to find best candidates while creating economic value to the platform. This team is at the center of the largest LinkedIn business line to drive billion-dollar-level business impact and hundreds of millions of members find their next job, a complex problem-space with exciting opportunities to revolutionize the digital job marketplace. We develop cutting-edge AI technologies with a wide range of technologies such as deep learning, generative AI, large language models, recommender systems, ranking, search, advertising, auction theory and much more in our solutions, and support many areas of member and customer success within LinkedIn including Jobs-You-May-Be-Interested-In (JYMBII), Job Search, Jobs Notifications, LinkedIn Coach, etc. We are closely partnering with many products, engineering and infrastructure teams to build the next generation AI-first product experience for our members. As a Principal AI Engineer, you will be one of the overall technical leads of Marketplace AI, covering a broad area of marketplace AI solutions that optimize for member, customer and platform values. You will guide the team on the next-generation digital jobs marketplace, advancing state of the art machine learning algorithms to help build the next-gen AI models to power various marketplace pillars. You are expected to deliver significant AI-powered marketplace improvement and have a direct impact on LinkedIn's top line metrics. You will closely work with product and engineering partners (at the level of Senior Directors+ and Principal Engineers+) to define and shape product and technical strategies for LinkedIn's iconic jobs business. You have the opportunity to directly influence LinkedIn's senior leadership (including C-level executives) with your technical expertise. You will be able to work with other senior leaders and senior individual contributors across LinkedIn to shape the company's culture and values. You are also highly encouraged to have a strong external presence and publish/present your innovation in top tier conferences and journals. ResponsibilitiesDeliver impact by driving innovation while building and shipping software at scaleProvide architectural guidance and mentorship to up-level the engineering organizationActively improve the level of craftsmanship at LinkedIn by developing best practices and defining best strategiesDesign products/services/tools and code that can be used by others while upholding operational impact of all decisionsIdentify problems and opportunities and lead teams to architect, design, implement and operationalize systemsWork closely with and influence product and/or technology partners regularly to help define roadmapResolve conflicts between teams within the organization to get alignment and build team cultureReview others' work and share knowledgeBasic QualificationsBA/BS Degree in Computer Science or related technical discipline or equivalent practical experience 10+ years of industry experience in software design, development, and algorithm related solutions10+ years experience programming languages such as Java, C/C++, Python, etc. 5+ years in an architect or technical leadership positionPreferred QualificationsPh.D. in Computer Science, Machine Learning, Statistics or related fields12+ years' experience in software design, development, and algorithm related solutions 7+ years in an architect or technical leadership position5+ years experience in Hadoop, Cosmos, Spark or MPI with solving big data problems5+ years experience in SparkML, TensorFlow or PyTorch with solving AI problemsStrong academic credentials with publications in tier-1 journals and conferencesStrong experience in designing and optimizing AI solutions for multi-sided marketplaces such as Advertising and E-commerce.Experience in designing and optimizing recommender and/or search systems that create highly personalized experiences for LinkedIn's members and scale to solve complex business problemsExperience in leading large scale development projects from concept to multiple releases in productionExperience of technical leadership guiding and mentoring top engineering and operations talentExperience leading high-impact, cross-company initiativesExperience with deep learning, LLMs, graphs/graph mining, ranking, auction theory, optimization, CausalML.Expert in Advertising, Generative AI, Information Retrieval, Knowledge Graph, Natural Language Processing, Computer Vision techniques.Demonstrated ability to work with peers in engineering and product management across teams to set technical and product directionsSuggested Skills:Technical LeadershipMachine LearningAlgorithmsLinkedIn is committed to fair and equitable compensation practices.The pay range for this role is $207,000 to $340,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefitsEqual Opportunity Statement LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1C_QxVTbg?e=5hfhpE. Please reference https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:-Documents in alternate formats or read aloud to you -Having interviews in an accessible location -Being accompanied by a service dog -Having a sign language interpreter present for the interviewA request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job Candidates This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice
Analytics Engineer (Customer Support)
Meta, Sunnyvale
The Business Enablement Team (BET) within META Reality Labs is looking for a Data Analytics Engineer with deep technical and functional understanding and expertise of supply chain for the consumer electronics industry with an emphasis on Enterprise Customer Service. Enterprise Customer Service is a function within the Customer Inventory Operations in Reality Labs that is responsible for providing support to customers across different regions and countries, ensuring that their needs are met and their issues are resolved efficiently. This function typically involves managing customer inquiries, complaints, and feedback through various channels such as phone, email, chat, and social media. The goal of CS Global operations function is to enhance customer satisfaction, build brand loyalty, and improve overall business performance by providing high-quality customer service on a global scale. Some of the key performance indicators that this function is responsible for are Average Resolution Time (ART), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Net Promoter Score (NPS), Social Media Metrics, Customer Churn Rate, First Contact Resolution Rate, Customer Retention Rate (CRR), Customer Acquisition Cost (CAC) among others. The candidate must have excellent technical data analytics skills, such as SQL and Python, and have business acumen as it pertains to logistics and fulfillment. Excellent communications skills and an aptitude for close collaboration with business leadership, data engineering and solution teams are a must.As a data analytics engineer on the BET team at Meta, you can help build cutting-edge full-stack technologies that will transform the way people and businesses connect and communicate. You'll help develop industry-leading solutions that power next-generation, large-scale platforms to help connect billions of people around the world. Analytics Engineer (Customer Support) Responsibilities: Design, develop, integrate, maintain, build, and launch collections of data models, queries, reports and visualizations that support multiple use cases for Enterprise Customer Support.Leads data and analytics within Customer Service and XFN squads, engineers, business owners, solution leads, and data scientists to understand data needs, representing key data insights in a meaningful way.Collaborates with data architecture teams to conceptualize multiple large-scale projects, while evaluating design and operational cost-benefit tradeoffs within systems.Conduct unit tests and develop database queries to analyze the effects and troubleshoot any issues.Optimize pipelines, dashboards, frameworks, and systems to facilitate easier development of data artifacts.Mentor team members by giving/receiving actionable feedback. Minimum Qualifications:Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.5 years of work experience in data analytics.Experience working with operations functions, preferable in the customer support operations space.Experience with SQL, ETL, data modelling, and at least one programming language (e.g., Python, C++, C#, Scala, etc.).Experience in developing and working with data visualization tools creating data driven dashboards and analytics. Preferred Qualifications:Experience working in the high-volume consumer electronics industry.2+ years of experience with Agile and scrum project management techniques.Experience with one or more of the following: data processing automation, data quality, data warehousing, data governance, data privacy. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].