Desktop Engineer Salary in USA

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Visa sponsorship not available.Cognizant is seeking a Desktop Support Engineer in Jeffersonville , GA. Role DescriptionContracting at Cognizant will see you working with the world's leading companies to improve everyday life. Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them. Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world. Skills & Requirements• Diagnose and troubleshoot technical issues like computer issues , printer support including account setup• Having Experience in Configuring Handled Zebra Devices• Performs problem solving and assistance on various software applications and hardware systems• Provide technical support to Mobility devices and tablets• Provide IMAC support (install, move, add, and change )• Install and configure hardware and software• Address user tickets regarding hardware, software and networking• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.• Handling the inventory and preparation of new and/or old equipment• Knowledge of Microsoft software products required, MS Office Suite, Windows operating systems and NT.• Knowledge of PC components and their respective interface requirements.• Knowledge of Microsoft software products required, MS Office Suite, Windows operating systems• Resolving desktop/laptop/printer issues• Customer handling skills• Good technical skills to handle this roleBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1160256 - Mohit Goyal

DESCRIPTIONDo you have a passion for innovation and building technologies that make large-scale clouds more reliable, efficient, and scalable? Would you like to work within the most advanced and scaled clouds that support the most critical workloads for the US Intelligence and Defense communities? Do you want to build automation that will influence the national security and defense mission agency partners of AWS? Amazon Web Services (AWS) is seeking an ADC Engineer to take the lead of solving some of the toughest operational challenges in some of the most sensitive and mission critical clouds. WorkSpaces is leading the cloud desktop revolution and we are looking for engineers who know how to design and maintain highly scalable software services. We care deeply about the user experience our customers have when they interact with their WorkSpace. This includes how long it takes to launch, how long it takes to log in, and how the in-session interaction feels. We must provide a secure and highly available WorkSpace to meet expectations. The ideal candidate for this role will be motivated by building the solutions and tools to handle these challenges at cloud scale. The candidate will have a strong technical background, be detail driven, and have excellent problem solving abilities. You will be comfortable designing, building, deploying, and operating. He/she will be responsible for systems functionality, performance, and configurations issues. He/she will demonstrate sound knowledge of Unix and Scripting concepts and theory, and have experience participating in systems deployment and support. It is important that you can earn trust of your peers and stakeholders through your body of work and day to day interactions. This role requires ambition, thinking big, self-motivation, and the ability to thrive in a fast-paced, collaborative, and startup-like environment.If you've ever wanted to show the impact one motivated engineer can have and you want to work in an environment that will expose you to the absolute bleeding-edge of what's possible technologically, this is the position for you. The candidate should be open to new challenges, be extremely good at multi-tasking, prioritization, possess innovative, creative, and self-directed qualities, and be a great team player. If you’re a customer-focused Systems Engineer who would like to contribute to a critical success story, we would love to hear from you!If Arlington, VA:This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. Key job responsibilities- Drive the stability and sustainability of these next-generation systems and discover innovative ways to scale and operate them reliably as we expand. - Collaborate with systems and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them. - Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally. - Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.- Challenge and be challenged, to create and to innovate. We are inventing and supporting real things for real people – not presentations. This must excite you. - Be a builder. We pride ourselves on being multitalented and flexible, and we look for the same in our potential candidates. A day in the lifeHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.We are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamWorkSpaces is leading the cloud desktop revolution and we are looking for engineers who know how to design and maintain highly scalable software services. We care deeply about the user experience our customers have when they interact with their WorkSpace. This includes how long it takes to launch, how long it takes to log in, and how the in-session interaction feels. We must provide a secure and highly available WorkSpace to meet expectations. The right candidate for this role will be motivated by building the solutions and tools to handle these challenges at cloud scale.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Herndon, VA, USABASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- Bachelor's Degree in Computer Science, Mathematics, Engineering or other technical degree OR 5+ years experience in DevOps, Systems Engineering in lieu of degree- 2+ years deploying and operating large scale software services on Linux (or related Unix distributions)- Proficiency in one or more of Perl, Python, Ruby, Bash or Java- Current, active US Government Security Clearance of Top Secret or abovePREFERRED QUALIFICATIONS- Master's Degree in in Information Technology / Engineering, Computer Software / Engineering or another or related technical discipline- 8+ years’ experience with systems software and systems architecture (preferably Linux or related UNIX operating systems)- Hands-on experience managing efforts in Linux / Unix (or Windows) environments, distributed systems and/or developing large-scale web applications as well as strong understanding of database technology- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.- Strong distributed systems, web services design and implementation experience.- Experience in the development and rollout of technical operations processes and new services- Experience automating software deployments and following a continuous delivery and deployment model- Experience with DNS, DHCP, SSH, HTTP, TCP/IP and other common network protocols- Experience with system analysis and troubleshooting in large-scale Linux environment- Meets/exceeds Amazon’s leadership principles requirements for this role- Meets/exceeds Amazon’s functional/technical depth and complexity for this roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve problems with desktop computers, laptops, printers, and other peripherals.Install, configure, and upgrade operating systems and software applications. Set up and maintain user accounts, permissions, and passwords. Perform routine maintenance tasks such as applying patches, updates, and antivirus software to ensure systems are secure and up-to-date. Monitor system performance and conduct regular backups. Diagnose and resolve technical problems and escalate issues to appropriate personnel when necessary. Analyze system logs and identify potential issues proactively. Maintain accurate records of support requests, repairs, and solutions provided. Document procedures and guidelines for troubleshooting common technical issues.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Level 2 or level 3 helpdeskDesktop Engineer who can help set up, and profile machines, and someone that is willing to move equipmentSet up new laptops - update with windows, MS Teams, ect.Desktop imaging SCCMFinancial Service experience is a plus!

Pixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists.The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support, collaboration with internal and external teams to provide support where needed and exploring process improvements. The Global Information Technology team partners with stakeholders and technologists to provide all necessary equipment and systems to enable the most effective & efficient work experience for Pixelogic employees, whether on-site or remote.Responsibilities:Provide Help Desk/Service Center style support, monitoring inbound technical support requests, calls, and tickets for all employeesManage support issues from start to resolution, escalating only when necessaryCollaborate with other technology teams as needed to determine the best solution to challengesPartner closely with IT and technology teams to assure consistent support methods and policies across sitesWork closely with employees, and business units to better understand evolving workflows and related hardware needsProvide support for onboarding, provisioning, entitlements, and tech training for new hiresInstallation of desktop hardware including workstations, displays, tablets, and related peripheralsInstall/support a wide array of software, both internally developed and third partySupport multiple hardware and operating system build processes including Mac, iOS, and Windows, as well as correlating software & accessoriesBasic support of server infrastructure & network equipmentBasic support of A/V & media systemsWork with studio leadership to continually improve tech support procedures and policies. Create thorough documentation of processes and procedures leveraging centralized knowledge base (i.e., Zendesk, Confluence, ManageEngine)Maintain a flexible schedule including possible night or weekend work, as neededRequirementsMinimum 2 years' experience with technical support or user support, preferably in a production settingWorking knowledge of Mac OS, iOS, and Windows operating systemsFamiliarity with Linux desktopFamiliarity with remote desktop technologies, such as Teradici and RDPFamiliarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systemsProficiency with productivity applications such as Microsoft Office, and administration of these systemsProficiency with common video conferencing platforms such as Zoom, Google Chat and MS TeamsAbility to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, etc)Strong analytical problem-solving skillsExcellent communication skills and a strong customer service orientationHighly self-directedHighly self-motivatedManage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, diverse, and dynamic production environmentAbility to lift heavy equipment (50 lbs.+)Install, configure, and maintain desktop/laptop computers and mobile devicesPreferred Qualifications:Strong familiarity with computer hardware and componentsA+ or similar systems administration certificationStrong Macintosh/Windows system administration skillsAdministration of tracking and configuration management systems, such as: Manage Engine, Jira, Jira Service Management, ZendeskFamiliarity with common systems tools and protocols (BIOS, DNS/DHCP, LDAP, Active Directory)Required Education:BS or BA degree in Information Technology, Computer Science, or related technical field, or equivalent professional experience

Essential Job Requirements: Develop and implement automated solutions for deploying software packages, application patches/updates, and workstation images.Engineering and support of the Windows 11 Upgrade process.Oversee the lifecycle management of global standard desktop and laptop models.Maintain desktop images and modify Microsoft Endpoint Configuration Manager (MECM) task sequences as required.Provide Level 3 support for escalated end-user issues.Manage Microsoft and third-party patch deployments.Package, test, and deploy new applications, as necessary. Skills, Knowledge, and Abilities: Minimum of 5 years of Endpoint Engineering experience in an enterprise environment.At least 5 years' experience with Windows 10/11, Active Directory S\structure, and managing Group Policies.Minimum 3 years' experience with Azure, M365, and Intune.Expertise in MECM administration, Patch Management (including BIOS and firmware updates), Imaging, Scripting, MSI, Packaging, & Automation.Proficiency in administering and deploying software using Intune/MECM in a global environment.Basic Database Administration skills, particularly with SQL Server.Strong knowledge and experience in automation and scripting (PowerShell).Exceptional interpersonal and organizational skills, with an ability to coordinate multiple activities in a purposeful environment.Effective communication skills, both written and oral.Client service attitude and ability to work well with diverse groups.Experience in legal technology is a plus.Preferred exposure to iManage or any other Document Management System (DMS).Ability to work independently on assignments while providing regular progress reports.

Responsible for providing a deep understanding of concepts related to VDI, Windows Server/Desktops, Linux based OS and other application and desktop virtualization concepts; Troubleshoot and resolve virtual desktop/application issues across development, testing, and production; Design and deploy infrastructure supporting virtual desktop infrastructures across multiple data centers and cloud instances; Encourage an environment of sharing and teamwork among the team; Stay current with systems technology best practices and changing technologies to maintain domain expertise and recommend enhancements or changes; Support communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues, additionally being able to reach across organizations to assist resolving issues; Provide guidance to less or equally experienced engineers and assist when and where necessary.Work Schedule: 40 hours per week/8 a.m.-5 p.m./M-F.Job Location: Ft. Worth, TXBachelor’s degree in Computer Science, Computer Engineering, or related field, plus 5 years of experience as Engineer, Administrator, or any occupation in which the required experience was gained, and demonstrated experience in: VMware vSphere, VMware Horizon, VMware App Volumes, VMware DEM; Microsoft Azure; IGEL; ControlUp; Active Directory; Group Policy Management; PowerShell; Windows Batch Script; Windows 10; Flexera Admin Studio; Install Shield; GitHub; VMware Workspace One; Windows Server 2019.Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #2312089 in the subject line.Thank you.

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.Virtual Desktop EngineerThe Virtual Desktop Engineer is directly responsible for all endpoint technology needs for Group 1001. The primary focus will be to engineer physical and virtual endpoint devices, including product selection, engineering/architecture, implementation and operational support. This person will own the designing and implementing of end-user computing solutions that enhance productivity, security, and user experience.Principal ResponsibilitiesDevelop and maintain a strategic vision for end-user computing within the organization. This includes understanding business needs, user requirements, and industry trends.Create comprehensive solution designs that address user experience, security, scalability, and performance in collaboration with other architects and stakeholders to ensure alignment with overall IT architecture.Architect, design, implement and operate DaaS solution/s for the organization.Optimize Azure Virtual Desktop performance, scalability, and security.Provide end-users with a consistent and efficient physical and virtual endpoint experience.Drive physical device product selection process, ensuring devices align to business needs and are tuned for peak, efficient performance.Define standards for managing end-user devices.Continuously monitor and optimize device performance, ensuring seamless user experienceCollaborate with security to implement and manage appropriate security measures.Participate in the evaluation and definition of the User Experience, specifying standards for how applications and desktops should perform, anticipating user interaction with upgrades and patch management, optimizing user interfaces, and ensuring intuitive, elegant system design and optimal supportability.Demonstrate expert-level proficiency with key technologies to be supported, including willingness and ability to develop expertise in new technologies as needed.Drive innovation and continuous improvement of the end user computing environment.Evaluate the impact of relevant emerging technology and business trends.Provide technical and operational governance across the firm's end-user computing environment.Drive the endpoint computing space to simplify endpoint management, strengthen security posture and reduce overall costs.Qualifications:Bachelor's degree required or equivalent professional experience.10+ years of direct, technical experience required.Expert experience with Windows or Mac (or combination of both)3+ years of engineering experience with Windows 10, Azure, Intune, and M365Experience with Azure Virtual Desktop, Zscaler, PowerShell, Terraform, IntuneStrong working knowledge of automation and scripting in the endpoint computing spaceVirtual desktop and DaaS implementation experienceExperience and understanding of hybrid Azure AD Join and co-managed endpoint environments.Excellent communication skills and ability to effectively communicate technical concepts to non-technical people.Customer service attitude and ability to work well with other groups.Excellent analytical and problem-solving skills with a history of hands-on, detail orientationCompensation: Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $101,600/year in our lowest geographic market up to $250,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Benefits Highlights: Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options, enroll for Basic and Supplemental Life Insurance, Short and Long-Term Disability, as well as other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Employees (and their families) are eligible to participate in the Company's Employee Assistance Program. Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. #LI-AS1 #LI-REMOTE

Job DescriptionCWS is seeking a Systems Engineer to leverage engineering best practices within design, administration, installation and support for systems/server, software, and security. You will be responsible for the maintenance and troubleshooting of Virtual Desktop images (VDI) and end user devices by deploying updated images and troubleshooting issues for individual users. You will gather requirements and develop plans for deploying new applications to systems and create automated processes for deployment.The contractor will support OFR's efforts to engineer, build, configure and maintain the OFR's Windows end user systems, including VDIs and laptops, following best practices to better ensure that OFR designs, deploys and sustains secure, high quality, highly available information technology solutions that align with operational objectives. The contractor will be involved in project work, and Tier 2 escalation support for our current staff.Duties include but not limited to: MS Office 365 administration - Intune/Autopilot experience preferredProvide daily operational support for Microsoft Windows operating systems and applications.VDI management, administration, and troubleshooting (Horizon/Citrix/HyperV)Provide support to remote users.Assist with VDI/Laptop maintenance and provisioning.Monitor applications and Windows operating system performance and analyze and document problems.Desktop/Laptop deployment, management, and troubleshootingProviding end users support, monitoring, tests, and troubleshooting hardware and software issues. Recommending and scheduling necessary repairs.Performing root cause analysis of issues and providing recommendations to improve efficiency and resolve problems.SCCM administration, including patching, package prep and deployment and reporting.Collaborate with system administrators, engineers, and the client to ensure proper integration of applications.Systems administration of Windows systems using PowerShell, scripting, and automationDocumentation, development of system diagrams and SOPs Conducting integration testing, transition and acceptance and training from the Engineering phase to the production phase. Key Tasks and ResponsibilitiesAbility to work both independently and as an effective team member in a team environment.Participating in the evaluation, selection, development, and integration of new end user devices (laptops) and applications.You will be responsible for the maintenance of Virtual Desktop images (VDI) and end user devices by deploying updated images and troubleshooting issues for individual users.You will gather requirements and develop plans for deploying new applications and create automated processes for deployment.Involves an in-depth understanding of the overall infrastructure and ability to provide remote troubleshooting and resolution.Installing, configuring and supporting Windows applications on Windows 10/11 desktop systems, both virtual (Horizon) and physical (laptops).Diagnose system hardware, software, and operator problems.Provide advanced troubleshooting on complicated IT issues.Provide support for software applications.Strategize and execute periodic patching activities including vulnerability remediation using SCCM.Creating, testing, and coordinating the implementation of Group Policy objects and experience with AD monitoring toolsVDI image creation and deployment VM templates, VMware Horizon ViewAdministration of Active Directory (including group policies for security settings on Windows 10/11 OS)Working closely with the infrastructure team and fellow engineers to shape and execute our infrastructure strategy.Required Education & Experience 5 or more years of IT experienceExcellent troubleshooting skillsExcellent working knowledge of personal computer and peripheralsExperience in systems operations and maintenance.Working knowledge of Windows 10/11Working knowledge of Microsoft Office applicationsExcellent client service, interpersonal and communication skillsSelf-starter able to handle multiple tasks and deadlines with minimal supervision.Experienced in application deployment automation (app packaging) for Microsoft App-V, VMwareThinApp, Citrix Streaming, or similar technologiesExperience with technical planning, engineering, deployment, and support of both, physical and virtual desktop (VDI) environmentsExperience with Windows PowerShell scripting.Hands on experience with server related technologies and techniques at the Tier-2 or 3 supportlevels.Must have experience in the following desktop technologies:SCCMMS Windows 10 or higher OS (preference for 11)Dell Data Protection Encryption Enterprise Edition/WinMagic - a plusSkilled in Windows 10/11 OS deployment, management, and configurationSkilled in Windows 10 to Windows 11 upgrades and supportSkilled in using Active Directory Group Policies to manage and configure security settings onWindows 10/11 OS as well as general Active Directory administrationExcellent written and verbal communications skillsCertification RequirementsPreference given for Microsoft certificationPreference given for VMWare certificationPreference given for Citrix certificationSecurity Clearance Able to obtain a Public TrustMust be a U.S. citizenOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)D.C. - Hybrid - Onsite 3 days a week or as needed.Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at 314.952.5138 or [email protected]

Design and implement solutions for device enrollment, endpoint mgmt., policy configuration, & app deployment using Microsoft Intune and Microsoft Defender for Endpoint Management.Provide Tier 2 support in a Microsoft Windows environment running M365 and Intune.Oversee the stability, design, and best practice of the Valley endpoint management environment.Implement the overarching Digital Workplace strategy focused on enhancing the technology experiences for our employees and clients.Partner with Workplace Operations to ensure that customer feedback on user experience and technical implementations is under a continuous improvement strategy.Engineer Digital Workplace solutions that are client-focused based on experiences and ease of use.Oversight/coordination/governance of monthly run activities including but not limited to software deployment, packaging. vulnerability management, and all other aspects of associate engagement.Ensure transition or implementation timelines and milestones are met with minimal disruption to business.Establish performance metrics gathering standards to ensure vendor performance is closely monitored and evaluated.Developing automation and scripts using PowerShell, Python, or other scripting languages.Lead the triage and management of Group Policies applied to workstations.Desktop Image Management and Provisioning.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.5 to 10+ years of proven professional experience and expertise managing end user compute environments for large financial institutions.5 to 10+ years supporting complex end user compute environments, focused on delivering Digital Workplace excellence and optimization.The ideal candidate is a current leader or senior practitioner in Client Engineering or Workplace Technology for financial firms or managed service providers.Experience in banking industry would be beneficial but not required.Experience with Autopilot for device provisioning.Experience managing and supporting MacOS environments with Intune.Windows Group Policy management, the core concepts of AD hierarchy, user and computer policies, and best practices.Must Haves: Financial services or banking industry experience Autopilot and IntuneStrong understanding of Group Policy Supported MacOS

DescriptionSummary: The Information Technology Engineer II (Enterprise Storage Engineer II) is a strategic position providing the highest level of technical skill and expertise in Storage Engineering as well as a tactical position involved with the execution of Storage Networking operations. The Information Technology Engineer II is responsible for full life cycle management of the storage environment including requirements gathering, design, implementation and support. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical Storage Area Networking (SAN), Network Attached Storage (NAS) and other storage related environments.The Information Technology Engineer II will design and build solutions based on business requirements, enterprise architecture, and knowledge of appropriate systems and system software. Provide knowledge and leadership in emerging storage technologies such as IT business continuity, replication, encryption, de-duplication, storage virtualization, thin provisioning, virtual tape, storage resource management (SRM), and database cloning.Day to day activities include storage provisioning, performance tuning, problem solving, capacity planning, adding volumes, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, and addressing compatibility issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for storage technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.Responsibilities:Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Strategy & Planning – Plans and coordinates the future state of the storage network for CHRISTUS information management. Works with Solution Architects to define system standards. Designs storage solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering - Analyzes Storage Network configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the storage network; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems.System Integration – Integrates storage network components, subsystems, and facilities into the existing technical environment; assesses storage systems interoperability, replication, operational recoverability and impact on other systems; installs, configures, and verifies the operation of storage network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.System Management – Designs, implements, and oversees a proactive process to collect and report data and statistics on the storage environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the storage network; provides training to IM associates and clients as neededTraining & Certification - Maintains in-depth knowledge and current certification in storage technologies including but not limited to the Storage Network Industry Association Storage Networking Certification Program (SNCP) and vendor certifications for HP, EMC, McData and Cisco storage area networking products.Performs other duties as assigned.Requirements:Bachelor’s degree in Computer Science, Engineering, Math or related field or equivalent experience (5 years) required. Extensive technical knowledge of Storage Area Networks and Storage Engineering to include: Interoperability, fiber infrastructure, replication, operational recoverability, storage masking, fiber channel transitions, fabric switches and remote sources. Extensive technical knowledge of File, Block and Object based storage systems.Knowledgeable in HA and BCP concepts (RAID, SPOFs, etc). Experience with VMware virtualization technologies. Experience with EMC Replication Manager or HP Continuous Access is required.In depth knowledge of electronic hardware to the component level as it relates to Data Center operations in general and Fiber Channel specifically.In depth knowledge of Network-attached Storage platforms.In depth knowledge of Storage Area Network from specific detail about components and software to then extend and include an overall view the requirements for storage across the corporate enterprise.Hardware/Software experience with one or more of the following models is required:EMC Time Finder, SRDF or equivalent software.Must have worked with Storage Administrator software and have administered a SAN and be able to tune and configure SAN storage systems as required to meet the demands of dynamically changing database and site storage requirements. Working knowledge of EMC Symmetric product lines such as PowerMax.Brocade, CISCO, Aruba director level fabric switches In-depth knowledge of EMC, HP or Pure storage product lines. Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, Active Director/LDAP, Provisioning windows Share and NTFS permissions, Linux/Unix file permissions, internet and intranet technologies; email, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.Basic Understanding of Cloud Compute TechnologiesA total of five (5) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.Minimum of five (5) years of experience engineering solutions and instrumentation for EMC and/or HP Storage Area Networks (SAN) for mission critical, enterprise applications and databases.Minimum of three (3) years of experience in data lifecycle management systems (Storage Essentials, or comparable) in enterprise scale environment with multiple storage tier levels.Minimum of three (3) years of experience engineering solutions related to storage operational and disaster recovery data replication and/or storage virtualization technologies.Prior experience in a health care systems environment is a plus.One or more of the following storage networking certifications required:EMC Certified Professional/Engineer HP Certified SAN Engineer/ArchitectSNIA Storage Networking Certification as an SCP, SCSE, SCA, or SCSN-E At least one of the following certifications recommended:OS Engineer (Microsoft, UNIX or Linux)Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. 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