Escalation Manager Salary in Raleigh, NC

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking a Senior Active Directory Engineer in Raleigh, NC.Role DescriptionThe Senior Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the organization. Resolves and appropriately completes assigned tasks and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Partner with fellow IAM resources and business teams to implement new software solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, system security and policy configuration.This role requires an in-depth knowledge of Active Directory, Federation, Windows Server, Windows security, Virtual Directory solutions and related technology.• Identify opportunities to innovate, extend and enhance service delivery everywhere possible.• Own Root Cause Analysis and Problem Management for Microsoft Active Directory environment.• Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.• Serves as the first line of escalation support for domain technology issues that cannot be resolved by the service desk or server operations support.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.• Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.• Improve existing processes to existing solutions or documentation.• Provide training as required.• Manage customer satisfaction through effectively communicating and managing customer expectations.Skills & Requirements• B.S. degree in a computer science, information technology, computer related discipline or 5+ years IT work experience in a global information technology infrastructure environment.• Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.• Expert knowledge in administering Active Directory (AD) and GPO's.• Expert knowledge of AD, ADFS, PKI in Windows Server.• Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows landscape.• Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies• Minimum 7 years overall IT experience with 3-5 years of experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.• Must show a progressive advancement in responsibility including deep troubleshooting technical skills.• Must have an understanding of how to identify and instill industry best practices.• Ability to translate technical issues into understandable business language for end users.• Team Player with proven leadership, communication, organizational, and strong interpersonal skills.• Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges.• Self-motivated, with keen attention to detail and excellent judgment skills• Ability to establish new standards for quality, performance or productivity• Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers as needed• Able to integrate and apply feedback in a professional manner• Able to prioritize and drive to results with a high emphasis on qualityBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1160486 - Samantha Stolte

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:The PayPal Global Professional Services team is responsible for providing technical consulting, solutioning, and integration services for the implementation of PayPal's payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. We are currently seeking a Senior Manager of North America Channel Partners Solutioning. The Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB's and Enterprise customers, allowing PayPal to grow at scale. This position requires excellent interpersonal, communication, and leadership skills. The ability to build rapport and establish credibility with external customers, multiple internal stakeholders across the organization and levels is essential. In addition, a strong technical command of Internet technologies and software integrations that leverage APIs is required in conjunction with the ability to push creative thinking beyond the boundaries of existing practices and mindsets. This is a hands-on, leadership, and management role, with a high touch interaction of cross functional stakeholders.Job Description:PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.The PayPal Global Professional Services team is responsible for providing technical consulting, solutioning, and integration services for the implementation of PayPal's payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. We are currently seeking a Senior Manager of North America Channel Partners Solutioning. The Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB's and Enterprise customers, allowing PayPal to grow at scale. This position requires excellent interpersonal, communication, and leadership skills.The ability to build rapport and establish credibility with external customers, multiple internal stakeholders across the organization and levels is essential. In addition, a strong technical command of Internet technologies and software integrations that leverage APIs is required in conjunction with the ability to push creative thinking beyond the boundaries of existing practices and mindsets. This is a hands-on, leadership, and management role, with a high touch interaction of cross functional stakeholders.This role will require the ability to achieve results through others as well as the flexibility to operate in fast-changing environment. Maintaining visibility of all work streams and metrics across multiple business operations activities is a key part of this role. In addition, this individual will also need to have a critical eye for assessing new and existing products' readiness for ease of integration for our Channel Partner customer's platforms. Payments business acumen across all PayPal segments as well as an understanding of how to define performance indicators will be imperative to success. Collaborating across PayPal to drive the Professional Services initiatives in conjunction with the PayPal long range strategy will also be required.Responsibilities: Lead a team of solution architects and engineers that service our North American Channel Partner market.Develop the NA Channel Partner long term solutioning strategy that aligns our customer needs with the strategic vision of our PayPal product, technology, and enterprise teams.Develop integration solutions, including solution designs, prototypes, and custom code. Work with our strategic partners to insure product adoptions and implementations of the PayPal best practice experiences.Manage customer technical escalations and insure timely service restorations.Manage and meet key performance indicators such as revenue, integration quality, customer satisfaction, expense, staff utilization and turnover.Execute strong business practices to drive effective use of consulting methodologies within the team to achieve and exceed customer expectations.Deliver business intelligence and platforms to report on operational effectiveness and customer execution.Support employee and customer engagement activities, change management and culture change activities.Support the voice of the leader to drive consistent messaging and execution across all PS teams.Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant solution is compliant with our PayPal principles.Mentor and guide our solutioning team members and develop our next generation of leaders.Required Knowledge, Skills, and Abilities:You must be a proven performer and self-starter who use extensive experience and judgment to plan and accomplish goals and is ready to work in a dynamic environment.Highly organized and able to function at the strategic level to establish context and sound reasoning for decision making. Able to translate high-level direction and ideas into specific plans and actions.Unique balance of business management, technology and communications experience.Strong communication skills and organization skills. Collaborates with and achieves actionable results through others. Able to manage others through influence to effectively achieve outcomes. Builds rapport, strong and sustainable relationships and interacts within all levels of the organization.Effective at meeting facilitation for small and large groups.Handles complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands on the operations.Ability to analyze and interpret KPIs looking for trends.Strong executive presence and the ability to collaborate effectively with a Director and above audience internal and external to PayPal. Ability to "hold their own" in discussions with external partners and internal counterparts.Good business acumen of the payments industry and how it intersects with other industries, which can result in collaborative market entry opportunities.Track record working effectively with others in a global organization, while managing partner relationships.Experience working with partners in multiple geographic areas.Experience managing mid-size to large engagements, managing deliverables from design through development and implementation.Ability to develop and implement long-range staffing plans.Minimum Requirements:Bachelor of Science in Computer Science.5+ years in a high paced software development environment.5+ years professional services or consulting experience.4+ Experience in global payment products and business solutions.Excellent management, communication and leadership skills.Ability to mentor, coach, and grow a talented team.Ability to leverage strong technical and business expertise to deliver payment solutions.Proven record of successfully delivering with people of disparate backgrounds and job functions.Track record of successfully delivering complex integrations on time and in budget.Preferred/Plus:Master of Science or MBA.3 years large Partner sales experience.Additional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.

Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus

College Board - FinanceRemoteAbout the TeamThe Procurement team at College Board is a group of 10 highly skilled professionals who support the purchasing needs of all divisions across the organization. Our extensive category coverage encompasses a wide range of areas such as contingent workforce, building and construction projects, enterprise software systems, contact centers, custom consulting engagements, and cloud services. Our category managers work directly with leaders from all parts of the business to help define and deliver College Board products and services. We are transforming our business at a rapid pace and the Procurement team plays a crucial role in shaping and driving this change. About the OpportunityAs one of our Category Managers, you will be responsible for executing vendor relationship, strategic sourcing, and contract management activities in support of multiple College Board divisions. You will implement sourcing strategies, engage in comprehensive industry and supplier research, manage the bidding and RFP process. You'll oversee vendor selection, contract negotiations and supplier performance management activities to secure competitive pricing and favorable terms. To ensure success, you will collaborate closely with College Board Programs and Service units to competitively source products and services in support of our mission and financial objectives. Your strategic and proactive mindset, coupled with operational excellence, is the key driver of success in this role.In this role, you will:Collaborate with business partners to drive value (40%)Collaborate within the Procurement organization and support divisions across College Board in identifying and securing service providers to meet their business prioritiesPartner with business unit stakeholders to identify vendors and determine work streams where price competition would be beneficial and coordinate RFI's, RFP's and RFQ's to ensure ideal vendor selectionBring industry benchmarks, expertise, knowledge of trends, and other third-party data to prepare for vendor selection and negotiationExecute agreements and manage vendors (40%)Lead vendor negotiations to ensure that College Board contracts at competitive prices and favorable terms with an emphasis on the current supply baseManage the process to review and negotiate contract documents, coordinating resources in Legal, Governance, Risk and Compliance and CB business units; Review and redline terms and conditions to ensure maximum value and minimum riskAnticipate and manage contingencies and dependencies, ensuring proactive planning and real-time analytical thinking during intense periods of deliveryOwn and manage critical vendor relationships for timely issue escalation; Work with vendors to resolve performance issues and drive improvements as necessaryImprove our support and performance (20%)Utilize P2P tools like Workday, Concur and Strategic Sourcing to establish and help improve operational processes from project intake to invoice approvalsPractice continuous improvement and strengthen the value proposition for internal clients and improve key performance as measured by KPIs that are important to key constituentsAnalyze division spend data to and identify and generate cost savingsAbout YouYou have:7+ years of procurement-related experience and expertise working in evaluating contractual terms and conditionsStrong industry experience and track record of evaluating contractual terms and conditions, negotiating with multiple service providers (e.g., supply chain, consultants, hardware/software providers, social media influencers, large contact centers, print & publications, marketing services, online advertising, photography/videography, and promotional products)Superior quantitative and qualitative analytical skillsProven track record of negotiating large multi-year contracts and negotiating with various vendors essential for delivery at high scaleExcellent interpersonal skills and the ability to foster positive and productive working relationships at all organizational levels and vendor communityInitiative and an ability to work in a self-directed environmentExperience with contract management, P2P systems, and toolsA bachelor's degree in business, management, finance, supply chain management or related work experience preferredProficiency with Microsoft Office (MS Word, Excel, Access, PowerPoint)Ability to travel 4-6 times a yearYou must be authorized to work in the USAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process#LI-NB1#LI-REMOTE

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Visa sponsorship not available.Our client is seeking a Director, Applications Engineering in Raleigh, NC.Role DescriptionDirector of people, projects and process, driving results through inspired leadership and a focused and disciplined approach to product development that is consistent with best practices. He/she must be technically sound, provide clear vision and develop a team that is an outstanding resource to the organization. Possessing excellent interpersonal skills and leadership presence, the Director will proactively develop strong relationships across functions within the company.• Responsible for all aspects of project development and product maintenance over the entire product life cycle (initiate, plan, execute, control, support) - includes product launch activities.• Product Release Management for all departmental products and projects• Responsible for departmental financial management and resource management, including staffing profile currency and interdepartmental reviews• Provide mentoring and coaching to employees• Ensure software development best practices are followed consistently across the teams, including estimation, design reviews, security considerations, code inspections, quality assurance, planning activities and set software engineering standards where gaps exist.• Must be able to develop and understand the system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team.• Responsible for assembling project teams, facilitating assignment of individual responsibilities, identifying appropriate resources needed and developing schedule to ensure timely completion of releases that include enhancements, maintenance and support.• Schedule and facilitate project reviews.• Manage relationships within project teams; between project teams and functional groups; between project team and senior management; and between project and the customer, whether internal or external.• Create project plans; issues list, action items, status reports as well as adhere to internal project methodologies• Identify and resolve project issues and risks, including tracking, escalation and mitigation• Manage, integrate and balance resource requirements across multiple projects without adversely impacting deliverables, timelines or quality• Report project progress to senior management and stakeholders, identifying issues and resolutions• Supervise performance and professional development for technical members of team• Build good team atmosphere by developing positive working relationships with team members and other departments• Coordinate recruiting, hiring and performance evaluation requirements• Implement and support company objectives and decisions• Oversee and perform Project Development Manager duties as needed• Estimate tasks• Work closely with Application Architects to ensure development teams follow architecture guidelines and best practices.• Work with Application Architects in identifying services with a holistic view of projects• Assist in creating pre-coding review• Review use of technology by project teams• Attend key design reviews• Analyze requirements• Foster a cultural environment of teamwork and innovation within and between teams• Provide technical leadership across Railinc projects• Present projects and at the enterprise level to business, executive and technical personnel• Manage training opportunities for technical staff• Timely delivery of projects/releases to commitments/ plans• Common usage of technology and methodologies• Adoption of recommendations• Exposure and influence across technical and business community• Measurable objective metricsSkills & Requirements•Strong interpersonal, communication, organization and planning skills• Must possess initiative with strong analytical and problem-solving skills• Capable of managing multiple projects in a fast-paced cross-functional development environment• Working knowledge of Microsoft Word, Excel and Project• Works effectively with all co-workers; team player.• Communicates effectively and in a professional manner• Works under heavy deadlines and is subject to extreme workloads• Bachelor's degree in Computer Science or related discipline• Minimum of five to seven years technical experience• Demonstrated proficiency, understanding and currency with technological advancements and development practices• Minimum experience of 3 years of managing Application Development team• Agile Methodologies (or similar Development Methodologies)• Java - Managing Java development teams• Previous hands-on Object-Oriented Development experience is required - object inheritance, encapsulation and object reuseBenefits/Other Compensation:Medical, Dental, Life Insurance, 401K.Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1161079 - Cindy Martinez

1099 or Corp to Corp 12 month plus contract Requires Coding test and two rounds of interviewsMust be USC, GC, or Perm residentThe Technical developer is responsible for building and delivering premiere self-service tools as part of the Platform Engineering team. They are a working manager, developing software in tandem with their team. They have an extensive background in front-end development, managing the full Software Development Lifecycle, and can develop and operate in the full stack. They are adept at delivering under tight deadlines and leveraging an agile development process where the process is a means to a high quality, customer delighting result.They excel at dealing with ambiguity and taking concepts from a white board to a full story driven Kanban board. They can lead a small team and maximize the results of the team - keeping the team on track, focused, and working to each team member's strengths. They have experience delivering complex applications incorporating CI/CD practices all in the AWS cloud.They consistently are looking for the best way to develop, architect, and deliver. They establish guidelines and methods and processes that help the team scale and deliver with greater velocity.Essential functions:Manage team workload balancing the demands of stakeholders and customers. Develop software stories primarily in Front-End development technology stacks. Architect complex solutions delivering effective designer/developer workflow. Remove ambiguity by driving to clear definition of features and tasks for clear direction in projects. Write stories, epics, and tasks and manage JIRA Kanban board. Participate in team meetings, daily standups, 1:1s to develop team membersManage the infrastructure and deployment of all Tools apps, APIs, Services, and Reports. Innovate - consistently look for new ways of delivering tools at scale and speed. Drive quality of delivery through test automation and APM Provide second level escalation and on-call support for tools platform. Develop comprehensive KPIs and metrics to measure team projects and deliverables. Go to resource for all questions front-end development and self-service tools. Work with the Head of Platform Support and Operations to establish an operations and support plan for self-service tools. Establish team member PMP targets and development plansRequirementsSkills and abilities:Extensive expertise with AWS services including CloudFront, CloudFormation, Lambda, ElasticSearch, Kinesis, Step Functions, DynamoDB, API Gateway, S3 Deep understanding of ReactJS and experience using ReactJS including the Hooks API. Able to develop at a high level and lead a small team through architecture, requirements definition, definition of done, quality testing, best practices, and scale. Excellent communicator. Able to get the most from a team and ability to listen. Gauge the pulse of the team and build a plan. Able to develop APIs and deliver those with high quality and scale, including well written developer documentation. Build CI/CD pipelines, deploy infrastructure, setup test automation, develop APM tests, and establish KPI dashboards. Able to "look around the corner" and anticipate the future - what might go wrong, etc. Ability to manage dependencies and design them out if needed. Extremely responsive - able to deal with difficult problems impacting multiple customers with creativity, insight, and calm. Able to keep the greater goal of all digital platforms in mind when executing strategies and projects. Establish a highly effective designer/developer workflow optimizing the full SDLC for tools development.

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.Job Title: Field Access Manager, SoutheastLocation: Raleigh, NCThe Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.Members of the Field Access Management (FAM) team will be responsible for the following:Key member in optimizing the experience for both the patient and the accountIdentify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma productsFAMs will educate and support accounts by:Deliver information and education on Galderma's patient support services and product access to solve complex reimbursement challengesSupport the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account ManagersAdhere to complex compliance business rules to ensure patient confidentiality and access to careResolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experiencePartner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journeyAct as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapyEducate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programsMinimum Education, Knowledge, Skills, and AbilitiesMinimum Requirements:Bachelor's degree in relevant field required5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred2+ years in a reimbursement or access role supporting prescription based productsProven experience successfully launching new to market specialty products and resolving difficult access challengesUnderstands utilization management tools, prior authorizations and appealsAccount management experience preferredCross-functional experience required, proven track record of collaboration and coordinationExceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customersComprehensive analytical/strategic thinking skillsAbility and confidence to work effectively and with a sense of urgencyAdaptability, resilience and tenacity and ability to quickly pivotProficient in English, MS Office; especially Word, Excel, and PowerPointWhat we offer in returnYou will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.Next Steps If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.The next step is a virtual conversation with the hiring manager The final step is a panel conversation with the extended teamOur people make a differenceAt Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.Employer's Rights:This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

NOTE: This is a 100% remote position. Candidates will have to work on EST hours.One of our clients in Norfolk, Virginia is looking for a QNXT Benefits Configuration Analyst with the following skills and experience:MUST HAVE : FL Medicaid experience.Required Skills and Experience:QNXT Benefit Configuration background and management exp specific to QNXT Benefit Configuration-(Front End )Experience with QNXT migration or implementationsActual exp designing benefits.May have started as an Analyst and moved into management.Exp with Commercial Benefit ConfigurationExperience managing/leading a team (hiring, turnover, being an escalation point)Exp leading over effort (looking at things high level, attending meetings, making schedules, management reports, etcEnd to End Claims processing Knowledge.Good experience with SQL Queries Management of people and dealing with escalation and turn over.Leads over the efforts; Manager role, would look at things high level and attending meetings, pay attention to schedule.Work with resources is they have questions with stuff.Ensure in testing phase, things going well, putting together management reports. Management, coordination, good working with other people. Ensuring things going in right direct.Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™