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Escalation Manager

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Manager

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Software Manager

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Transaction Manager

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ERS Senior Manager Commissioning Operations - (Remote)
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DESCRIPTIONHave you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised, what it cost Amazon, and what kinds of systems & processes must be running behind the scenes to power the whole operation?In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks. The Program Manager, will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon. Key job responsibilitiesThis role's scope will include conducting and interpreting analytical deep dives into Vendor data and metrics to develop strategy, improve performance, and grow volume. The PM will coach team members though the application of data-driven action planning, utilization of self-service resources, and implementation of mechanisms. The PM will measure and communicate the results of your programs to stakeholders to ensure we are deploying meaningful and measurable actions focused on long-term outcomes. Finally, the PM will directly outreach to vendors to root-cause and execute scalable solutions to improve performance.A day in the life-Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our largest marketplace, North America. -Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches -Manage, execute and report to leadership by owning a specific program with scope and impact across North America -Conduct deep dives using various data analytical methods to derive meaning from data and present to senior leadership through formal document with proposed next steps -Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledge-Through controlled trials and pilots, develop programs to be automated by working cross-functionally with Data engineering and Product teamsAbout the teamThe North America Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We strive to make everyone on and associated with the team feel welcome and have fun together.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 2+ years of data analysis experience- Bachelor's degree in business, engineering, operations, supply chain, transportation logisticsPREFERRED QUALIFICATIONS- 2+ years of vendor management experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of statistical concepts, sampling techniques, hypothesis testing, probability etc.- Ability to understand and execute statistical analysis tools and methodologiesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Program Manager-Leadership Development (Part-time, remote)
IMPACT Group, Nashville
IMPACT Group is a certified woman-owned career management company that focuses on leadership and career development, relocation, and outplacement solutions. Our global team of 300+ are united on one idea: People can succeed, on all levels of personal and professional development. We are focused on empowering leaders and employees to move through their careers and embrace a clear path forward. We are an expert when it comes to leadership development solutions for executives, rising leaders, and women. The Leadership Development division of IMPACT Group partners with companies of all sizes - large and small, national, and global - to give people the knowledge, skills, and tools to develop and grow.IMPACT Group's mission is to make a positive impact on the lives we touch. Our business model emphasizes the importance of showing value to clients while providing the highest quality of services available to developing leaders and transitioning employees and their families.We are seeking an experienced program manager with a proven ability to strategize and execute high-level program initiatives. The ideal candidate has a strong talent for project coordination and delegation. Ultimately, the program manager seeks to optimize productivity and nurture program success from start to finish. The program manager oversees the planning, executing, and tracking of leadership development programs purchased by our clients for their employees. Programs are typically cohorts of employees who are rising women, rising leaders, high-potential employees, etc. Delivery of programs can be virtual via videoconference tools and/or in person.This job is remote, requires being within 30 minutes proximity to a major airport, and can be located in the following states: FL, GA, IL, MI, MO, NC, TXPlanning the ProgramUnderstand project scope and budget.Work with clients on which employees are participating in the program.Create program timelines.Engage staff resources needed to work on programs including but not limited to coaches, facilitators, and instructional designers.Create rate cards for paying staff for working on the program.Applies knowledge of instructional design and adult learning theory to create virtual webinars, facilitator guides, participant guides, coaching guides, and PowerPoint slide decks.Coordinate with clients and staff on program launch/kick-off and other onsite events if applicable.Define the program controls, processes, procedures, and reporting to manage the program.Designate program milestonesExecuting and Tracking the ProgramManage the daily life cycle of the program.Monitor progress to ensure milestones are being met.Manage risks and issues that occur throughout the life of the program and take measures to correct them when they occur.Manage the staff resources across the project ensuring they are delivering quality work on time and according to project scope.Communicate with client stakeholders about the progress of programs, milestone completion/participant success, roadblocks, and how it got back on track.QualificationsAt least 3-5 years of experience managing and/or training/leadership programs.Organized and able to manage multiple, competing priorities.Excellent influence skills - able to influence others in an organization up, down, and sideways.Skilled in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams.Experienced in web meeting tools such as Teams and Zoom.Able to travel overnight in the United States.Coaching experience, facilitation experience, and instructional design skills are highly regarded.Ability to travel to client locations roughly 15%.Credentialed coach through the International Coaching Federation highly regarded.Check our website at www.impactgrouphr.com to learn more.
Customer Success Manager, US REMOTE
Samsung SDS America, Nashville
Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.
ERS NETA Testing Project Manager - Remote
Vertiv Corporation, Nashville
POSITION SUMMARY Plans, directs, and coordinates activities of designated large-scale projects. May be overseeing a single or multiple projects as the situation allows. Will be responsible for ensuring the goals and objectives of projects are accomplished within prescribed time frame and profitability by performing the following duties, personally and through assigned Field Engineers and Technicians. RESPONSIBILITIES Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Confers with Service Center Manager or Region Director to outline work plan and assign duties, responsibilities, and scope of authority. Establishes work plan and staffing for each phase of project and arranges for assignment of project personnel. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews status reports and other documentation prepared by project personnel, clients and other contractors and modifies schedules or plans as required. Prepares and presents project reports for management, client, or others. Gathers and develops back-up material for change order requests. Confers with project personnel to provide technical advice and to resolve problems. Coordinates project activities with clients and other contractors (as required). Direct supervisory responsibility for Field Engineers and Technicians during the time frame they are assigned to projects. Develops large-scale project management processes and routines for use throughout the Company. Mentor junior personnel and teaches good project management practices. QUALIFICATIONSMinimum Job Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge of the National Electric Code and various industry standards such as OSHA and NFPA. Proficient with MS Word, Project, Excel, Power Point, Latista, Google Docs and other project management software and applications. Willing to work flexible hours, weekends, if required. Requires work in a service center or field environment, including extensive computer and telephone use. Requires excellent verbal and writing skills to communicate effectively with clients and their representatives, contractors, field engineers, peers and management. Requires mature judgment, responsible for assigned projects and supervises, organizes and directs the work of others. Requires high degree of communication, supervisory and organization skills. Willing to work flexible hours, weekends, holidays and night work. Must be available for out- of-town and/or international travel of up to 25%. Regularly required to stand, walk, use hands and fingers, talk and hear. Frequently required to sit, and work at computer. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Ability to lift and/or move test equipment weighing up to 100 pounds. Valid Driver's License. EDUCATION AND CERTIFICATIONS Graduate Engineer BSEE or BSME and five years of experience in Project, Construction, or Facilities Management. OR Graduate of applicable Electrical Technical/Trade School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience PHYSICAL REQUIREMENTS N/A Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.ENVIRONMENTAL DEMANDS N/A TRAVEL TIME REQUIRED Up to 25% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. The anticipated pay range for this role in the State of Washington locality is between $40 to $50 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO (accrued up to 15 days the first year), holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The anticipated pay range for this role in the Colorado locality is between $38 to $48 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The estimated deadline to submit an application for this role is 4/22/2024 date, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated pay range for this role in the California locality is between $42 to $52 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
Tenant Improvement Project Manager
Hill International, Inc., Nashville
Job DescriptionHill International is seeking a Tenant Improvements Project Manager in Nashville, TennesseeQualificationsMust have a minimum of 8 years' Construction Tenant Improvements, Retail, Restaurants experience.Strong communication skillsBachelor's degree in architecture, engineering, urban planning, construction management or a related field preferredResponsibilitiesCoordinate any TI requirements that impact the Base building with Base Building Architect. Issue any related CO's to the Base Building Contractor, and work with SW to insure funding is by the tenant.Help Coordinate Tenant work with Clark schedule. Including, ID Schedule windows for any TI work needed prior to turnover or in spaces outside of their control ( Elec, Data, Tel Rms, etc..)Walk thru and help document Tenant acceptance of space, and any temp services needed to perform their work.Schedule pre-construction meetings with Base & tenant contractors. Interface with base buildings General Contractor to coordinate and then oversee tenant contractors conformance with; access/schedule to Elevator, Loading Dock, Staging, Access, trash dumpsters, etc.Set Manage and Minute Coordination meetings with Tenants for each building. Reviewing Base Schedule, Tenant schedules/install, and the coordination of TI work with Base Work. See attached example.Assist in Coordination of TI submittals and coordination with base building systems,Coordinate TI TCO's with Base Building work..Assist with any construction phase close out documentation required by lease About UsHill International, with more than 3,200 professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, dispute resolution, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest construction management firms in the United States. For more information on Hill, please visit our website at www.hillintl.com .Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.Hill is a proud member of the Global Infrastructure Solutions, Inc. family of companies. Learn more about GISI at www.gisi.com .Hill International is an Equal Opportunity Employer/Minority/Female/Veteran/DisabledNote: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.IER Right to Work PosterE-Verify Participation Poster
Senior Growth Marketing Manager- Remote
UX Hires, Nashville
Senior Growth Marketing Manager- RemoteOur client is simplifying the chaos of the events industry through powerful, easy-to-use technology and is seeking a rockstar to join their growing team.Reporting to our Director of Marketing, this person will oversee and optimize paid media campaigns, email automation, and website conversion rate tactics, with a laser focus on growing the pipeline of qualified leads for our sales team. They will work closely with the broader marketing team, including content, design, and marketing operations, to scale the production of performance-optimized assets and develop a close relationship with senior sales stakeholders. This position requires a strategic thinker, a diligent planner, a rigorous analyst, and a deep marketing channel expert.Our client has been voted DC's Best Startup and one of "DC's Coolest Places to Work".Primary Responsibilities Include:Develop, implement, and continuously optimize lead gen-focused paid media and email automation strategiesDetermine the optimal way to allocate budget across media channels (new and existing), campaigns, objectives, and ad unitsCollaborate with Sales to develop an annual marketing promotion calendar, dutifully considering both seasonal and evergreen promotionsRigorously analyze website analytics to understand the strengths & weaknesses of our marketing site and ensure we are constantly testing new ways to optimize conversion rateCollaborate with content & design stakeholders on ad creative, email content, website assets, and other critical deliverables, providing detailed briefs and strategic feedbackDeliver monthly reports that show how we're performing to plan, identify key performance drivers, and propose new opportunities based on deep analysis and channel expertiseWhat You'll Need:6+ years of marketing experience in B2B SaaS, with a significant portion in lead generation or growth rolesExperience running and maintaining paid media campaigns, email automation, and website conversion rate experimentsDemonstrated track record of growing an inbound pipeline with quality leads who convert into customersDeep knowledge of marketing and business analytics and the ability to configure/pull insightful reports independentlyExperience with budget planning, forecasting, and optimizing for cost-per-action targetsAn experienced point of view on how content/creative and messaging impacts performance and the ability to clearly articulate that point of view to writers & designersProven success in roles where you were largely or solely responsible for hitting goalsPreference may be given to applicants with:Experience working at a startup (preferably under 50 employees)Experience working closely with members of a sales teamExperience with the following tools: Hubspot, Google Analytics, FullStory, MixPanel, Segment, Supermetrics, Confluence, Google Workspace (Docs, Slides, Sheets)Benefits:Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D)Unlimited PTO401k (with matching)Commuter Benefits ($100/mo)WFH Flexibility (depending on tenure and target hitting)Passionate, caring, and enthusiastic coworkers
Digital Marketing and Web Content Manager
Meharry Medical College, Nashville
The Digital Marketing and Web Content Manager is responsible for supporting the organization's digital strategy and optimizing its presence across a variety of digital platforms. This position is responsible for developing content strategy for the School of Medicine and the Meharry Medical Group websites and other digital platforms. This position will be responsible for developing a strategic marketing plan for the Meharry Medical Group and the School of Medicine. This position will own and manage the overall vision for digital and traditional marketing within the School of Medicine and Health Services; executing strategic marketing tactics for the Academic and Clinical departments while providing oversight of web content. social media, clinical marketing, academic content and other areas.Daily OperationsResponsible for the implementation of an optimal digital marketing approach for the communication need, including web content development, web design, user-experience (UX), social media, and email marketing.Responsible for formalization of overall content strategy, accounting for SEO research and UX principles across all channels to support site growth, engagement, acquisition and referrals. This requires collaboration with the Director of Marketing and Communications and other stakeholders for alignment of content channels, initiatives and production.Develops project plans for site enhancements, optimizations and content contribution.Develops site optimization plan, including introduction of new tools, enhancements and new content in-line with peer sites and industry best practices.Manage development, implementation, and ongoing execution of a digital community strategy; including how to engage users and fundamentally impact their relationships with the school of medicine and health services.Lead digital community-building through social media channels and the web including Facebook, Twitter, LinkedIn, Instagram, and others such as bloggers, aggregators, etc., using innovative and strategic thinking.Responsible for management of all digital channels. Oversee editorial strategy and voice (of the content through the channels).Manage constituent complaints and reputational issues and other high priorities on digital channels.Partner with internal stakeholders such as product and program managers and campus partners to achieve goals and to ensure coordination.Partner with the Office of Clinical Affairs on patient recruitment strategy and marketing techniques.Work with partner agencies to use the various modes of communication, distribution, advertisements, and marketing tools on all social media platforms.Develop well-written and visually appealing content to drive engagement.Track and analyze compiled data across institutional accounts to measure the effectiveness in distributing information. Report on and make recommendations to management on refinements to social media use.Stay abreast of emerging social media platforms and recommend areas in which the programs can effectively grow and leverage its reach.Performs other related duties as assigned.Required SkillsUnderstanding of social media metrics and how to report back on them in a meaningful and insightful wayExceptional editorial writing skills and proficiency in editing, with top-notch grammar skillsHigh attention to detail & qualityRequired Education and ExperienceBachelor's degree and five years of relevant experience; or a combination of education and relevant experience. A degree in marketing, journalism, communication, or public relations is a plus.Proven experience in collaborating with a creative and multi-media team to create engaging content, nurturing social communities, handling crisis communications, and managing contract and part-time talent. The ideal candidate will be creative, organized, and highly collaborative.5+ years managing the strategy for social channels with proven experience in planning, delivering, and measuring social campaignsExperience with building and managing a websiteExperience working with Adobe and other graphic design softwareBackground in PR/Comms and leveraging breaking news or stories for social engagementExperience in using social media management tools. (Bonus if it's Khoros!)