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Escalation Manager Salary in Nashville, TN

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We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.€34.2bn global revenue +12% organic growth 135 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. 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For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
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Amazon, Nashville, TN, US
DESCRIPTIONOur Global Customer Fulfillment (GCF) finance teams predict the global product mix for our online store, source the products, and predict what consumers will want in each geography.We are seeking an experienced Finance Manager to be the trusted finance partner. Experience with this team opens up several career opportunities across Amazon, e.g. senior roles supporting different business lanes, project management roles, and/or management opportunities locally, regionally, and globally.This role will partner closely with a broad range of Finance and business leaders in Operations, HR, Technology, and Retail; as well as with research scientists, technical product managers, and software developers. This role will design, develop, and maintain performance measurements and reporting on strategic input drivers to continuously improve the economics of the business.The successful candidate will have demonstrated an ability to influence business owners, support thoughtful decision-making, and adapt to a rapidly evolving environment. Regular collaboration with executives and various business units across Amazon will allow you the opportunity to exhibit your verbal and written communication skills. A typical day in this role, provides an opportunity to improve and create new measures for site productivity, innovate creative solutions utilizing large scale data mining tools, identifying high priority work/projects to maximize results for key stakeholders, and solve complex problems affecting company-wide strategic decision-making.Key job responsibilities- Utilizing solid financial knowledge and business acumen to build financial models, interoperate data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon which may have global impact- Responsible for delivering weekly/monthly financial close, planning, forecasting, budgeting, and consolidations utilizing financial systems and advance excel functions- Create effective business partnership, manage competing priorities, and providing guidance during unexpected events- Intuitively utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience, to articulate complex finance issues- Collecting and analyzing quantitative data to develop relevant reports leading to cost reductions- Manage a direct report and take part in hiring, developing, and mentoring activities while you seek value, and leverage diverse perspectives- Proactively identify opportunities to resolve finance defects and improve, scale, or simplify finance tools across teams and organizations.- Contribute to work life harmony by becoming a positive, collaborative, and effective influencer to new team members as an indicator of operations excellenceWe are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Bellevue, WA, USA | Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- BA/BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, and Computer Science)- 5+ years of finance experience, or Master’s degree and 3+ years of finance experiencePREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,100/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Risk Manager, Emerging Markets, CA, MX, BR
Amazon, Nashville, TN, US
DESCRIPTIONAmazon’s Supply Chain Loss Prevention Execution (SCLPE) team is seeking a highly skilled, influential, and motivated Risk Manager to join our dynamic and growing team. As the Risk Manager, Emerging Markets you will play a critical role in building and managing loss prevention strategies and programs associated with our operations in emerging markets. This position offers a unique opportunity to contribute to the growth and success of Amazon’s rapidly expanding transportation network.The ideal candidate will be bi-lingual Spanish and English. Will bring a Bias for Action, and have experience in program or project management to support the Sr. Risk Manager, Emerging Markets in the build out of loss prevention initiatives across Amazon’s emerging markets.Key job responsibilities- Develop Standard Work and optimize strategies and processes for Amazon’s Emerging Market loss prevention team.- Collaborate with cross-functional teams, including Legal, Operations, Finance, Tech, and Compliance, to drive risk awareness and implement effective risk management practices across emerging markets- Utilize data analytics and reporting tools to identify trends, insights, and potential areas of risk, providing regular updates and recommendations to leadership- Researching industry trends and best practices for risk management and mitigation- Independently manage projects as assigned- Travel domestically and/or internationally up to 25% of the timeA day in the lifeAs a Risk Mgr, Emerging Markets you will be tasked with building programmatic Loss Prevention solutions for our business stakeholders, as well as creating and implementing Standard Operating Procedures in the Emerging Markets.About the teamThe SCLPE team uses a start-up mentality to innovate and make an impact beyond our team and our organization; positively impacting the Amazon Transportation network. We call on our ingenuity to invent novel ways to address and mitigate risk across Amazon’s complex and rapidly growing transportation platforms. SCLPE supports the execution and expanding of loss prevention processes by creating loss prevention standard work, developing network delivery solutions and escalation paths for customers and account managers, identifying applicable metrics to identify theft/ fraud, investigating theft/ fraud cases and building new programs to incorporate loss prevention and security standards.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Nashville, TN, USA | Seattle, WA, USA | Tempe, AZ, USABASIC QUALIFICATIONS- Bachelor’s degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field from an accredited university.- 3+ years of product or program management in the supply chain or loss prevention industry - 3+ years of coordinating with cross-functional teams to develop, implement, and measure programs- 3+ years of experience with MS Office Professional Suite, including Excel- Proficient in spoken and written Spanish PREFERRED QUALIFICATIONS- MBA or MS in related field- Proven experience working with global stakeholders to solve complex logistics challenges, specific to Mexico, Canada and/ or Brazil- Experience with loss prevention, transportation and/or the supply chain- Familiarity with regulatory environments and challenges in emerging markets- Experience with analytical tools such as SQL, QuickSight, or MS Excel- Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives- Executive level written and oral communication skills- Proficient in spoken and written PortugueseAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Banking as a Service (BaaS) Relationship Manager - (Hybrid/Remote)
Emprise Bank, Nashville
At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
Program Manager, Escalations Management, Amazon Freight Partner
Amazon, Nashville, TN, US
DESCRIPTIONWould you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? If you have strong customer focus, great instincts, and a drive to build new mechanisms that enable program scale, you may be just right for this Senior Program Manager role on the AFP Marketing, Acquisition and Experience team. Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. Our team is looking for a Senior Program Manager who can build and scale mechanisms to manage intake of issues impacting the partner experience. You will work with stakeholders on requirements definition to improve partner experience. The ideal candidate is resourceful, customer-focused and has outstanding communication skills and the ability to build strong relationships with key stakeholders. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. They will need to both think strategically and manage tactical details. Key job responsibilitiesThis role requires building mechanisms for communication and working models across teams, and will require the ability to influence others. Job responsibilities include: * Establish mechanism for reporting and managing issues, ensuring a timely resolution* Own the knowledge management process, ensuring documentations are accurate and up-to-date* Define and drive service level agreements (SLAs) to meet expectations and maintain high-quality* Identify and document use cases, proving insights to tailor unique needs* Define the communication strategy ensuring clarity, consistency, and a positive experience* Develop a standard suite of responses and templates for handling inquiries, ensuring uniform communication* Define clear escalation paths for issues* Collaborate with stakeholders to manage SLAs and responses to issues* Work closely with stakeholders to provide valuable feedback and insights for feature enhancements* Build and maintain data collection, establish reporting structures and dashboard.We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree or equivalentPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.