Applications Support Analyst Salary in Indianapolis, IN

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Technical Support AnalystReq number:R2468Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Technical Support Analyst you will be responsible for providing support to our client's application or software issues within Linux servers, databases, and other critical systems.Job DescriptionWe are looking for a Technical Support Analyst to provide L3 support to our client. This position will be a full-time, 3 month contract (possibility of being contract to hire) and remote.This position will be Tuesday - Saturday, 12 am ET -8:30am ET.What You'll DoResolve process, application and software issues within Linux servers, databases and other mission-critical systemsCommunicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leadersTest fixes and perform post-resolution follow-ups to ensure problems have been adequately resolvedWrite technical procedures and documentation for the applications including operations, user guide, etc.Perform routine maintenance and updates on applications and serversUse knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possibleEnsure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolvedIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problemsWhat You'll NeedRequired:Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experienceUnix and Linux Command Line experience/knowledgeLevel 3 support experienceAbility to prioritize workExcellent analytical and problem-solving skillsExhibit punctuality and communicate effectivelyPreferred:Knowledge of databases (SQL Server)Exposure to C/C++Scripting and automationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Operations AnalystReq number:R2061Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Business Operations Analyst, you will be responsible for application administration, and system configuration, and may assist with the identification and documentation of ITIL service management processes. The Business Operations Analyst will work closely with other members of the IT Service Management support team, process SMEs, and business partners to ensure operational efficiency and contribute to ongoing strategic initiatives.Job DescriptionWe are seeking a Business Operations Analyst to serve as a point of contact for our business teams and will provide support for various IT Service Management systems and processes. This is a full-time, remote, and long-term contract.What You'll DoAdminister, configure, and maintain systems and/or processes that support IT Service Management and other business systems to ensure optimal functionality and performanceCollaborate with stakeholders to understand business requirements and implement solutions within various systemsAssist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirementsPerforms process analysis, process mapping, and root cause analysis to clarify business needs and challengesDocument and maintain business system documentation and records.Contribute to the development and maintenance of process documentation and training materialsAct as a point of escalation for complex issues, collaborating with team members to resolve challengesWhat You'll NeedRequired:Bachelor's degree and 5+ years of experienceExperience with content management systems, including configurations and administrationUnderstanding of ITSM applications and processesExperience with service management processesStrong problem-solving and analytics skills to assist with developing technology solutions that solve business problems quicklyCommunicate well both verbally and in writingTeam player, solid work ethic, flexible, able to change direction quicklyGreat organizational skills and attention to detail, ability to juggle and prioritize multiple tasks simultaneouslyPreferred:Experience with the ServiceNow platform, including configuration and administrationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Location: Indianapolis, INSalary: $110,000.00 USD Annually - $140,000.00 USD AnnuallyDescription: We have a client located outside of Indianapolis , IN looking to hire a Sr. Business Application Analyst. This individual must be well versed in Microsoft Dynamics 365 (D365). This person will be asked to work closely with the Finance & Operations department, so having extensive experience with D365 FO is a requirement for consideration. In this role you will be asked to support all personnel using and optimizing the organizations ERP systems. You will be asked to support daily operations, manage support tickets, and implement new system functionality. The ideal candidate will have extensive knowledge of manufacturing, supply chain management and ERP systems with an eagerness to support and collaborate peers. Responsibilities include but are not limited to: Supporting all activities related to cross-functional business units leveraging organizational supply chain management applications that include ERP systems and supplementary systems. Have excellent communication and customer service skills and ample experience supporting cross-functional departments and internal users. Create technical documents and work closely with the development team to implement new system functionality. Provide testing for new system functionality and/or customizations. Help train internal users on D365 FO and other ERP applications functionality and processes. Lead and cross-train junior/mid-level resources and help to inject new ways of thinking into the business. Strong ability to effectively communicate with technical and non-technical users across multiple departments. Strong background and experience with Microsoft Dynamics ERP (D365 Finance and Operations - formally AX) Background and experience working with data management and business intelligence tools (Power BI, Power Apps would be ideal) Strong knowledge and experience with ERP, WMS, MRP, PLM and other supply chain centric IT systems. Willingness to travel up to 25% (overnight travel) This opportunity offers a competitive salary (120-150K) and an incredible launch pad for continued growth and success. The company is family focused, flexible and offers great benefits. Please apply to learn more! Interviews happening immediately. Candidates must be eligible to work in the US without sponsorship. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst I in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst I position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst I will also have the opportunity to participate in company-sponsored training with the SAS Institute.HSAG offers:A comfortable work-life balance, including half-day Fridays and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package that includes medical, dental, vision, tuition reimbursement, and 401(k). DESCRIPTIONThe Analyst I position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst I position supports innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts within the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Exhibit the ability to learn about the primary types of healthcare data and methods for approaching data assessments.Exhibit the ability to learn efficient SAS programming skills.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, conduct analysis plans, and cross reference data.Attend and participates in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: $70,000 - $75,000 - Depending upon experienceJob Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. OTHER QUALIFICATIONSCoursework completed in statistics and other quantitative coursesKnowledge of statistical programming in at least one software language.Experience working with relational databases.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst III in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst III position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst III position also offers the opportunity to mentor and supervise junior-level staff.HSAG offers:A comfortable work-life balance and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package that includes medical, dental, vision, tuition reimbursement and 401(k). DESCRIPTIONThe Analyst III position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst III position helps lead components of innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts in the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Lead small- to medium-sized analytic tasks or projects, while providing support to other analytic tasks or projects.Understand primary types of healthcare data and methods for approaching data assessments.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, develop and implement analytic plans, and cross reference data.Attend, participate, and assist in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: 85000 Based on ExpJob Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. A minimum of four (4) years of work experience.At least three (3) years of healthcare experience.At least three (3) years of statistics and/or quantitative analysis experience.OTHER QUALIFICATIONSExpert in the use of SAS software for statistical programming. SAS certification preferred.Proficient in the use of SQL.Experience working with relational databases.Experience contributing to report writing and formal written deliverables, including serving as the lead writer/major contributor to a formal written deliverable.Some proposal experience in a supporting role.Some experience mentoring junior-level staff.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Risk AnalystCollege Board - Risk ManagementLocation This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time positionAbout the TeamThe Information Security Governance Risk and Compliance (ISGRC) team at the College Board checks and certifies the College Board's Information Security Programs. Our mission is to provide our stakeholders with meaningful insights that continuously improve the risk posture across the organization.ISGRC partners work with business leads to perform necessary security reviews of policies, systems, contracts, and vendors to better understand and manage risk. The team also manages security policies, security awareness training, and industry-recognized certifications (ISO 27001, SOC2 and PCI-DSS).About the OpportunityAs a Security Risk Analyst, you will have the critical role of being responsible for evaluating and managing exceptions to IT security policies, for managing the Organization's Risk and Control Issues Register (Risk Register), and for developing reports and metrics.Your strong technical communication and negotiation skills will help you build relationships and collaborate with diverse stakeholders and reduce risk to the organization and ensure compliance.Under the direction of management, you will manage the Risk Register and perform security policy exceptions to help the College Board understand its critical risks.In this role you will:Manage the Risk Register (20%)Leads the management of the issues and risks and quickly escalates any untimely completion of audit actions.Works independently to communicate risks and works with others to problem-solve risks to tolerance levels based on data and evidence.Maintains data quality of Risk Register and executes any required data clean-up exercises.Understands College Board work to be able to drive Risk or Control Owners to ensure consistent application of policies and standards.Raises awareness about Risk & Control Issues, Policy exceptions, and available risk reduction options.Fosters a culture of risk awareness and compliance within the technology department and across the organization.Manage Policy Exceptions (65%)Independently analyzes policy exception submissions and provide risk assessment reports for critical service lines, applications, and infrastructure hosted on-prem and in the cloud.Evaluates and manage exceptions to IT security policies.Manages materials for the Exception Review Board and present exception information to executive leadership and senior team members.Maintains an up-to-date knowledge and understanding of IT security policies and principles.Maintains a customer-focused attitude in all interactions with customers and colleagues.Manage Metrics and Reporting (15%)Provides weekly and monthly reporting for the Risk Register and policy exceptions.Produces trending metrics and escalate exceptions.Performs other duties as assigned.About You5-7 years of experience managing or supporting IT Security Risk and Control Risk Register and processing policy exceptions.Strong understanding of risk management techniques such as: risk identification, risk scoring, risk mitigation, and risk tracking.The proven ability to lead conversations balancing risk and multiple business needs that result in positive outcomes with multiple stakeholders.The capacity to assess risk information and make risk recommendations independently.Strong organization and prioritization skills and the proven ability to manage multiple tasks simultaneously, both independently and as a member of the team.7-10 years of experience in information security; governance, risk, and compliance; and/or information technology projects.Excellent verbal and written communication skills.Experience with governance, risk, and compliance tools (e.g., RSAM, RSA Archer) preferred.Experience with information security and privacy frameworks such as ISO 27001, COBIT, NIST-CSF, NIST 800-53, GDPR etc.Current Information Security Certification (e.g., CISSP, CRISC, CISM, CISA, or related security certification) preferred or the ability to attain one within 6 months of hire.Bachelor's degree in computer science, cybersecurity, engineering, IT management or four years equivalent IT and security industry experience.For remote positions, ability to travel 4 times a year to our Reston, VA office.Authorization to work for any employer in the USAAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $72000 to $120000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1

VARITE is looking for a qualified Business Operations Analyst (Legal team) for one of its clients located in Indianapolis, IN. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.WHAT THE CLIENT DOES?It's a cloud-based software company that provides its customers with a platform to develop their own applications without following the tough steps that they used to follow in the legacy system.WHAT WILL YOU DO?Job Details: Title: Business Operations Analyst (Legal team) Location: Indiana - IndianapolisDuration: 12 monthsJob Description: The Legal Operations Shared Services team is an integral part of our Legal Operations team, focused on driving continuing operational efficiency for Legal department. The team is process and technology oriented, resolving a high volume of cases in support of our Legal and Corporate Affairs teams.The Legal Operations Analyst will manage and execute a variety of services that enable each of the legal practice areas to work in a more efficient and cost effective manner. This individual will use case management, reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements to free up attorney time and improve quality of the department's work product. Reporting to the Legal Operations Manager, this individual will be focused on providing excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.The ideal candidate for this role is results-oriented with a demonstrated history of making significant contributions and delivering time-sensitive business-critical services with a strong commitment to upholding work quality standards within a global operations or shared services organization. They should possess a keen interest in understanding how their role aligns with overarching objectives, a passion for enhancing customer satisfaction, and a genuine enthusiasm for optimizing processes and tools.Responsibilities* Manage a fast-paced queue of support requests and daily case related tasks of varying level of complexity that are a part of the team's varied service portfolio. Utilize established standard operating procedures and documented processes to drive all issues to resolution, prioritizing customer satisfaction and efficient task execution.* Develop a deep understanding of the technology, tools, business processes, and legal theory utilized to carry out the range of services within the shared services portfolio performed on behalf of and in collaboration with the various legal business units.* Take ownership of a designated subset of services within the portfolio becoming the subject matter expert and guiding team members on specific tasks by aligning with business objectives and monitoring performance of service tasks through the creation and interpretation of reports and dashboards.* Generate and monitor reports and dashboards for services and tasks to analyze data trends and ensure quality. Provide regular status updates to management at both a high level and detailed level on the assigned portfolio.* May assist senior team members with operational process flows and solution designs, as well as participate in operational enhancement efforts. Gain exposure to the fundamentals of the project and service lifecycle and contribute to process improvement projects as assigned.Required Qualifications* Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience would be a plus).* Perform well under pressure, work independently and as a part of a team in a fast paced environment. Flexible and able to quickly change course when the needs of the business and team shift direction or accelerate delivery.* Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.* Strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization* Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.* Outstanding oral and written communication skills; able to communicate and convey information effectively.* Demonstrates a high level of professionalism and discretion handling sensitive or confidential information.* Proficient to expert user-level aptitude in Microsoft Office and/or Google Suite.* Degree or equivalent relevant experience required.WHAT WE DO?VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in UK, USA, CANADA, and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.

Business Support AnalystReq number:R2424Employment type:Full timeWorksite flexibility:HybridJob SummaryWe are looking for a motivated Business Support Analyst ready to take us to the next level! If you have customer service and Google Drive skills, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Business Support Analyst to process applications while following guidelines, effectively and compassionately communicate (through the phone or via email), and maintain cases in a database to ensure benefits are accurately issued. This position will be 12-month contract and hybrid. What You'll Do Understand eligibility guidelines and the application approval processEfficiently review and process applicationsInvestigate flagged applications and follow up as necessaryMaintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policyWork with leadership to resolve escalated customer concerns and system problemsProvide courteous, timely, and accurate frontline customer service interactions and informationGreet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous mannerTrack customer interactions and inquiries and generate reports for managementEscalate complex or high-profile customer inquiries to supervisor for review and evaluationResearch information in order to provide answers to customer inquiriesAnswer inquiries over the telephone or in person concerning regulations or proceduresReceive and prepare replies to routine correspondenceOperate office machines related to specific area of workMake an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. Examine data matches to find inconsistent and/or duplicated dataKeep current on all changes in rules, regulations, and guidelines Makes recommendations to assistant director about procedures and methods to improve efficiency and effectivenessWhat You'll Need Required:Non-IT help desk experienceStrong customer service experienceAccuracy in data entryExcellent human relation skills with the ability to work with diverse constituencies and a variety of educational levelsExcellent organizational and time management skillsAbility to deal with confrontational situationsExcellent oral and written communication skillsAbility to work as a member of a teamProficient in Microsoft Office and Google DriveBasic math and accounting skillsSelf-directedPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst II in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst II position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst II position also offers the opportunity to mentor junior-level staff.HSAG offers:A comfortable work-life balance, including half-day Fridays and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package which includes medical, dental, vision, tuition reimbursement and 401(k). DESCRIPTIONThe Analyst II position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst II position helps lead components of innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts within the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Directly support multiple small- to medium-sized analytic projects.Understand primary types of healthcare data and methods for approaching data assessments.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, conduct analysis plans, and cross reference data.Attend and participate in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: 80000 - 90000Job Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. A minimum of two (2) years of work experience.At least two (2) years of healthcare experience.At least two (2) years of statistics and/or quantitative analysis experience.OTHER QUALIFICATIONSProficient in the use of SAS software for statistical programming. SAS certification preferred.Proficient in the use of SQL.Experience working with relational databases.Experience contributing to report writing and formal written deliverables.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!