Operations Research Analyst Salary in Indianapolis, IN

Division:Eskenazi HealthSub-Division:FQHCReq ID:20317Schedule:Full TimeShift:DaysEskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA StatusExemptJob Role SummaryThe Practice Management Analyst is accountable for supporting Eskenazi Health Center (EHC) operations in the areas of provider compliance, provider onboarding, provider and resident schedule templates, payroll, time off work, productivity, and reporting and analysis of data. This position reports to the Area Operations Director, Clinical Information Systems and will partner with AOD, CIS on day-to day operations as well as short and long term planning and strategic initiatives. The Practice Management Analyst works with all levels of leadership and management and is a valued partner in EHC strategic operations. Areas of focus may include operational practice management and physicians, residents and APPs within primary care.Essential Functions and Responsibilities• Establish and maintain relationships with EHC senior leadership, EHC operations team, health center leadership teams, and providers to support and enhance patient care and the practice environment. Service as a resource to in all areas of focus. • Serve as a liaison between EHC and EMG operational leadership for assigned areas of focus. Lead and facilitate organizational and strategic initiatives including management of site PTO calendar.• Services as a liaison between EHC, residency coordinators, and chief resident to coordinate residents' schedule templates, time off, and make up sessions.• Advocate on behalf of providers with departments throughout the organization to share information, identify opportunities for continuous quality improvement, resolve problems, and facilitate achievement of organizational initiatives.• Responsible for time keeping data entry for all providers within the primary care Federally Qualified Health Center (FQHC) division• Support the onboarding process of all new primary care providers.• Responsible for template schedule builds and maintenance for all providers and residents within the primary care Federally Qualified Health Center (FQHC) division• Coordinates with EPIC Optimizers for provider training.• Support revenue efforts through monitoring and analysis of schedule utilization.• Provide timely, thorough and well-written or verbal communication to providers, leadership and other stakeholders to enhance partnerships and achieve goals. • Partner with Director to establish a portfolio of standard operating data and reports for assigned providers and areas of focus to manage and direct operational performance. • Provide independent project management services for identified initiatives within the operations department. • Serves as a resource person for staff in regards to policies, procedures associated with areas of focus• Collaborates with senior leadership team to determine elements of operations and financial data utilized in assessing operations outcomes.• Detailed knowledge of practice workflow processes and ability to recognize needed changes and makes recommendations for change• Maintains knowledge of relevant JCAHO and HRSA standards and guidelines as well as clinical standards for federal programs and state licensure agreements. Collaborates in developing and assuring compliance with policies and procedures related to JCAHO, HRSA and other accrediting and licensing agency guidelines and requirements for all services at Health Center.• Supports procurement and maintenance of regulatory required documents for provider files. • Supports site leadership efforts in finding coverage for providers who are taking time off by submitting in signup genius the open opportunities.Job Requirements• Bachelor's degree or equivalent combination of education and experience in a health related field• 5 years of healthcare or research/data analysis experience may be accepted in lieu of bachelor's degreeKnowledge, Skills & Abilities• Critical thinking and analytical skills including the ability to identify trends, opportunities and variances• Excellent written and verbal communication skills with the ability to transfer knowledge to providers and stakeholders with varied backgrounds through strong presentation skills.• Highly capable in Excel• Time management skills to meet deadlines and manage multiple priorities• Ability to develop and maintain positive working relationships• Self-motivated with the ability to maintain high energy level• General understanding of practice management and operationsAccredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.Nearest Major Market: Indianapolis

DepartmentHEREDITARY GENOMICS DIVISION (IN-HGN-IUINA)Department InformationOne of the first human genetics departments in the country, the Department of Medical and Molecular Genetics at IU School of Medicine has a rich history of training geneticists and genetic counselors and providing genetic consultation and counseling services. The department contributes to the understanding of numerous genetic conditions through the integration of basic research in genetic and genomic mechanisms, translational research in disease models, and clinical trials in rare and common genetic diseases.Job SummaryThe Biomarker Assay Lab is a high-throughput, highly automated laboratory utilizing immunoassay platforms for analysis of research samples.Department-Specific ResponsibilitiesUnder the supervision of the Laboratory Director, manages laboratory staff. Maintains project timelines.Monitors data quality for the Biomarker Lab.Troubleshoots issues with processes, instruments, and analyses within the lab.Develops protocols for experiments.Monitors adherence to protocols. Assists with or performs laboratory experiments for which they have developed methods. Works closely with the Laboratory Director to ensure the quality of the data being collected and maintain operations within the lab.General ResponsibilitiesPerforms highly complex and intricate laboratory experiments.Leads protocol development, data analysis and report preparation.Maintains safety records and ensures safety/compliance procedures and protocols are followed.Hires, trains, and supervises lab staff and student employees; assures observation of safety policies.Maintains fiscal accountability of the program and approves all expenditures for the lab.May develop, prepare, and coordinate grant applications and grant-related activities to obtain funding for research projects and related work.May present research findings to staff, leadership, and external partners.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.EDUCATION / WORK EXPERIENCERequiredMaster's degree in science related field plus 3 years of research experience; ORBachelor's degree in science related field plus 6 years of research experience.PreferredLab bench and data analysis experience. Leadership experience.SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Highly thorough and dependable.Demonstrates a high level of accuracy, even under pressure.Possesses a high degree of initiative.Ability to influence internal and/or external constituents.Must have an understanding of scientific theory and practical knowledge methodology.PreferredDemonstrates comfort/experience with bench work.Working Conditions / DemandsThe role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationIU IndianapolisThis is an in-person position. Advertised Salary$59,000.00 - $69,000.00 per year based on experience and internal equity within the department. Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: AdvancedFLSA: ExemptJob Function: ResearchJob Family: Research AnalysisClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Grow your career. Drive innovation.At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.The Service Desk Level 1 Analyst will assist clients to leverage technology to solve business problems by being the first point of contact for all technology- related problems, escalating un-resolvable transactions to the next level. This position will ensure compliance with customers' technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Essential Functions:• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Confer with customers to provide information about products or services or obtain details of complaints.• Check to ensure that appropriate steps are taken to resolve customer's problems.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Use software tools to create and update tickets for each client call and email received.• Use knowledge base as appropriate to research issues and resolutions.• Monitors and communicates technical issues in a timely manner to leadership.• Maintain professional working relationship with coworkers.• Communicates knowledge documentation issues to leadership.• Follow up on aging tickets.• Other duties as assigned. Required Education, Knowledge, and Experience:• Must have a High School Diploma or GED.• 6 months of technical support experience or equivalent technical certifications.• Must be proficient in Microsoft Office and working in different operating systems. Preferred Experience and Certifications:• 12 months technical support experience.• CompTIA A+• Network+• HDI• MSCE or Industry Equivalent• Experience in troubleshooting internet browsers, smart phones & tablets a plus.• Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Abilities and Skills:• Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information.• Must be able to multitask.• Must be skilled in providing resolutions to problems.• Must have proficient typing skills.• Must be able to deescalate client situations. • Must have good verbal and written communication skills.• Must have effective interpersonal skills.• Must have strong customer service skills.• Must be able to work independently and as a member of a team.• Must be able to obtain information from all relevant sources and use information to identify solutions.• Must have a working understanding of Active Directory. Physical, Mental Requirements and Work Environment:• Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.• Must be able to work at your computer constantly throughout your work shift.• Must be able to work in an environment with moderate call center noise levels.• If working remotely you must maintain a reliable and useable internet connection.• If working remotely must maintain quiet office environment with no distractions. • Must be able to work in a fast-paced work environment. Conditions of Employment:• Must successfully pass pre-employment (post offer) background check and drug screen.• Must be able to pass a skills assessment.Equal Opportunity Employer - Disability and Veteran

DepartmentNEUROLOGY (IN-NEUR-IUINA)Department InformationThe Indiana University School of Medicine Department of Neurology, under the leadership of Professor and Chair Laurie Gutmann, MD, has a rich tradition in academic neurology with a national reputation in neurological education and neuroscience research. The department is located in the Indiana University Health Neuroscience Center, a state-of-the-art outpatient center that unites all the specialties that involve nervous system disorders: Neurology, Neurosurgery, Psychiatry, Physical Medicine and Rehabilitation, Neuropsychology and Neuroradiology. It is also home of the main outpatient Neurophysiology laboratory at IU Health. The adjoining IU School of Medicine Neurosciences Research Building enables clinicians, basic scientists and clinician-scientists to collaborate in an environment that is rarely achieved in academic medicine.Job SummaryA research analyst position is available in the laboratory of Makram Obeid, MD. The Obeid Lab focuses on investigating the mechanisms of epileptogenesis in immature animal seizure models. The primary goal is to identify molecular targets for novel treatment strategies that can prevent seizures and the accompanying neurodevelopmental behavioral deficits. The laboratory employs a variety of electrophysiological, behavioral, and molecular techniques to answer research questions.Department-Specific ResponsibilitiesPerforms small animal surgery.Handles rodents and performs rodent behavioral tests.Processes brains for histological and molecular studies (including western blotting, ELISAs, and PCRs).Performs data analysis.Performs lab equipment maintenance.Places orders.Oversees students.General ResponsibilitiesPerforms moderately complex experiments while following research techniques and procedures.Develops procedures and protocols in collaboration with leadership.Prepares research reports or analyses for projects.Maintains safety records and ensures safety/compliance procedures and protocols are followed.May provide guidance and support to junior-level staff in laboratory operations.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.EDUCATIONRequiredBachelor's degree in related fieldWORK EXPERIENCEPreferredRelated experienceSKILLSRequiredProficient communication skillsMaintains a high degree of professionalismDemonstrated time management and priority setting skillsDemonstrates a high commitment to qualityPossesses flexibility to work in a fast paced, dynamic environmentSeeks to acquire knowledge in area of specialtyWorking Conditions / DemandsThe role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CoreFLSA: ExemptJob Function: ResearchJob Family: Research AnalysisClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

DepartmentRADIOLOGY & IMAGING SCIENCES (IN-RADY-IUINA)Job SummaryDepartment-Specific ResponsibilitiesAssists with the development of novel radiopharmaceuticals for Positron Emission Tomography (PET).Performs in vitro biochemical assays (e.g. ELISA, Western blot, PCR, flow cytometry, mammalian cell culture, etc.) and animal studies (mostly rodents) to support evaluation and validation of novel PET radiopharmaceuticals or novel application of known PET agents.Assists the facility director with training of new personnel and data collection for collaborative research projects.Responsible for conducting the required experiments to meet strict FDA compliance requirements and for detailed documentation of processes and results.Maintains efficient laboratory operations.Performs other duties as assigned or directed in order to meet the goals and objectives of the laboratory and department.General ResponsibilitiesPerforms moderately complex experiments while following research techniques and procedures.Develops procedures and protocols in collaboration with leadership.Prepares research reports or analyses for projects.Maintains safety records and ensures safety/compliance procedures and protocols are followed.May provide guidance and support to junior-level staff in laboratory operations.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree in related field. SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Working Conditions / DemandsThe role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CoreFLSA: ExemptJob Function: ResearchJob Family: Research AnalysisClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Grow your career. Drive innovation.At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.The Service Desk Level 1 Analyst will assist clients to leverage technology to solve business problems by being the first point of contact for all technology- related problems, escalating un-resolvable transactions to the next level. This position will ensure compliance with customers' technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Essential Functions:• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Confer with customers to provide information about products or services or obtain details of complaints.• Check to ensure that appropriate steps are taken to resolve customer's problems.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Use software tools to create and update tickets for each client call and email received.• Use knowledge base as appropriate to research issues and resolutions.• Monitors and communicates technical issues in a timely manner to leadership.• Maintain professional working relationship with coworkers.• Communicates knowledge documentation issues to leadership.• Follow up on aging tickets.• Other duties as assigned. Required Education, Knowledge, and Experience:• Must have a High School Diploma or GED.• 6 months of technical support experience or equivalent technical certifications.• Must be proficient in Microsoft Office and working in different operating systems. Preferred Experience and Certifications:• 12 months technical support experience.• CompTIA A+• Network+• HDI• MSCE or Industry Equivalent• Experience in troubleshooting internet browsers, smart phones & tablets a plus.• Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Abilities and Skills:• Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information.• Must be able to multitask.• Must be skilled in providing resolutions to problems.• Must have proficient typing skills.• Must be able to deescalate client situations. • Must have good verbal and written communication skills.• Must have effective interpersonal skills.• Must have strong customer service skills.• Must be able to work independently and as a member of a team.• Must be able to obtain information from all relevant sources and use information to identify solutions.• Must have a working understanding of Active Directory. Physical, Mental Requirements and Work Environment:• Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.• Must be able to work at your computer constantly throughout your work shift.• Must be able to work in an environment with moderate call center noise levels.• If working remotely you must maintain a reliable and useable internet connection.• If working remotely must maintain quiet office environment with no distractions. • Must be able to work in a fast-paced work environment. Conditions of Employment:• Must successfully pass pre-employment (post offer) background check and drug screen.• Must be able to pass a skills assessment.Equal Opportunity Employer - Disability and Veteran

Grow your career. Drive innovation. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company. Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.Software Asset Analyst is responsible for accurate, detailed, and timely reporting of asset repository, contracts, and renewals. Specific duties will include monitoring and updating ticketing & spend management systems; reporting and root cause analysis of discrepancies in repository; inventory tracking and trend analysis on software and hardware; assist in daily, weekly and monthly inventory discrepancy research and resolution; work with third parties and other vendors concerning renewals, purchases, licensing, and contracts; negotiate with vendors and obtain quotes for new software purchases or renewals; assess process adherence and provide feedback to appropriate stakeholders on findings. Leading and organizing meetings or calls, taking accurate notes, and documenting the activities, actions, and assignments in the ticketing systems following this interaction. The Analyst must have the ability to develop and document operation processes and work instructions driving efficiencies and best practices. A subject matter expert related to software installation, licensing, and reporting, with the ability to do root cause analysis around data anomalies.Essential Functions: Software contracts renewal and acquisitionsServiceNow software entitlements assignments and functionalityResearch and discovery of software titles and licensing.Cost AnalysisAnalyze operational reports for data anomalies, discrepancies, and trend assessmentReview data for accuracy and completeness, identify gaps and drive change with appropriates teamsConsolidating and Co-termingResearch, exploration, and discovery of dataCoordinate lifecycle communications and planning with appropriate stakeholders (order, License/rights, install)Drive version control and application end of support awareness through research and analysisUnderstand database normalization and relationship dependenciesRoot cause analysis related to identified gaps and data trendsSupport engineering team in identifying application packaging needsReview existing process collateral and look for improvement related to software lifecycle management by the ITAM teamWork closely with other departments to ensure successful deployment of processes; providing communication when gaps are identifiedClient facing/engaging for review of IT Software Asset Management service delivery or process modifications based on environment changesCapable of organizing and leading team meetings Other duties as assigned by management. Required Education, Knowledge, and Experience: Associate degree or at least 3 years work experience in software management fieldWorking knowledge of ServiceNow, SAP Ariba, SCCM, MECM, or other repository and discovery toolsExperience in Microsoft office (Word, Excel, Project, PowerPoint, and Outlook)Software compliance reporting knowledgeSoftware knowledge related to usage, licensing, and entitlements in support of compliance reportingAbilities and Skills:Must be driven, self-motivated, and a strong team player with the ability to learn quickly and adapt to new solutions, programs, and ideasAbility to mentor and coach/train data administration team membersAbility to multi-task and work well under pressureAbility to work well in collaborative environmentClient engagement skillExpertise related to software publisher licensing requirementsTroubleshooting and root cause/analytical deep dive abilityStrong understanding of either hardware configuration or software install use and discoveryExcellent written and verbal communication skills necessaryStrong organizational skillsStrong attention to detail Conditions of Employment:Must pass background check.Must pass pre-employment drug test.Equal Opportunity Employer - Disability & Veteran

DepartmentPED-ADOLESCENT MED RESEARCH (IN-PADB-IUINA)Department InformationThe Herman B Wells Center for Pediatric Research conducts basic science and translational research within the Department of Pediatrics at Indiana University School of Medicine. The Wells Center houses more than 200 faculty investigators, staff, and trainees seeking answers to the most pressing questions related to childhood illness.With the collaboration between scientists and physicians, the center aims to increase knowledge of causes and mechanisms of serious pediatric diseases. Our goal is to develop innovative approaches to the diagnosis and treatment of sick children in Indiana and beyond.Job SummaryPediatric Adolescent Medicine Research seeks a research analyst to assist the Principal Investigator in conducting research experiments in cellular and molecular biology, tissue culture of primary cells and cell lines in monolayer and 3 dimensional raft cultures, retrovirus and lentivirus production, and live and fixed cell imagery requiring expertise in the application and adaptation of various research techniques and procedures.Department-Specific ResponsibilitiesCoordinates laboratory activities and monitors the progression of research projects.Supervises research technicians and student employees.Participates in protocol development, data analysis and report preparation. These duties include DNA, RNA, and protein purification, DNA cloning, PCR of DNA and RNA products, protein analyses, flow cytometry, cellular growth and senescence assays, tissue culture, three dimensional raft culture production and fixation, tissue culture transfections, transduction, and analysis.Responsible for general laboratory organization such as maintenance and management of protocols, reagents, sample logs, cloning logs, and databases of experiments, inclusive of data management as required by funding agencies, orders for the laboratory, budget management, and supporting manuscript and grant drafting with the Principal Investigator for the laboratory's research.General ResponsibilitiesPerforms complex and intricate laboratory experiments while following research techniques and procedures.Develops procedures and protocols in collaboration with leadership.Prepares research reports or analyses for projects.Maintains safety records and ensures safety/compliance procedures and protocols are followed.Provides guidance and support to junior-level staff in laboratory operations.May develop, prepare, and coordinate grant applications and grant-related activities to obtain funding for research projects and related work.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree in related field.PreferredMaster's degree in related field. WORK EXPERIENCERequired3 years related work experience.SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Highly thorough and dependable.Demonstrates a high level of accuracy, even under pressure.Working Conditions / DemandsThe role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.Additional Information$55,000 - $65,000 per year based on experience, skill level, education, and training. Work LocationIndianapolis, Indiana Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CareerFLSA: ExemptJob Function: ResearchJob Family: Research AnalysisClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

DepartmentPED-NEPHROLOGY BASIC RESEARCH (IN-PNFB-IUINA)Department InformationThe Herman B Wells Center for Pediatric Research conducts basic science and translational research within the Department of Pediatrics at Indiana University School of Medicine. The Wells Center houses more than 200 faculty investigators, staff, and trainees seeking answers to the most pressing questions related to childhood illness.With the collaboration between scientists and physicians, the center aims to increase knowledge of causes and mechanisms of serious pediatric diseases. Our goal is to develop innovative approaches to the diagnosis and treatment of sick children in Indiana and beyond.Job SummaryDepartment-Specific ResponsibilitiesProvides research expertise including bench work skills and data analysis. General ResponsibilitiesPerforms complex and intricate laboratory experiments while following research techniques and procedures.Develops procedures and protocols in collaboration with leadership.Prepares research reports or analyses for projects.Maintains safety records and ensures safety/compliance procedures and protocols are followed.Provides guidance and support to junior-level staff in laboratory operations.May develop, prepare, and coordinate grant applications and grant-related activities to obtain funding for research projects and related work.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree in related field.PreferredMaster's degree in related field. WORK EXPERIENCERequired3 years of related work experience. SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Highly thorough and dependable.Demonstrates a high level of accuracy, even under pressure.Working Conditions / DemandsThe role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.Additional Information$55,000 - $65,000 per year based on experience, skill level, education, and training. Work LocationIndianapolis, IndianaThis position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CareerFLSA: ExemptJob Function: ResearchJob Family: Research AnalysisClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

The Service Desk Level 1 Analyst will assist clients to leverage technology to solve business problems by being the first point of contact for all technology- related problems, escalating un-resolvable transactions to the next level. This position will ensure compliance with customers' technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Essential Functions:• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Confer with customers to provide information about products or services or obtain details of complaints.• Check to ensure that appropriate steps are taken to resolve customer's problems.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Use software tools to create and update tickets for each client call and email received.• Use knowledge base as appropriate to research issues and resolutions.• Monitors and communicates technical issues in a timely manner to leadership.• Maintain professional working relationship with coworkers.• Communicates knowledge documentation issues to leadership.• Follow up on aging tickets.• Other duties as assigned. Required Education, Knowledge, and Experience:• Must have a High School Diploma or GED.• 6 months of technical support experience or equivalent technical certifications.• Must be proficient in Microsoft Office and working in different operating systems. Preferred Experience and Certifications:• 12 months technical support experience.• CompTIA A+• Network+• HDI• MSCE or Industry Equivalent• Experience in troubleshooting internet browsers, smart phones & tablets a plus.• Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Abilities and Skills:• Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information.• Must be able to multitask.• Must be skilled in providing resolutions to problems.• Must have proficient typing skills.• Must be able to deescalate client situations. • Must have good verbal and written communication skills.• Must have effective interpersonal skills.• Must have strong customer service skills.• Must be able to work independently and as a member of a team.• Must be able to obtain information from all relevant sources and use information to identify solutions.• Must have a working understanding of Active Directory. Physical, Mental Requirements and Work Environment:• Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.• Must be able to work at your computer constantly throughout your work shift.• Must be able to work in an environment with moderate call center noise levels.• If working remotely you must maintain a reliable and useable internet connection.• If working remotely must maintain quiet office environment with no distractions. • Must be able to work in a fast-paced work environment. Conditions of Employment:• Must successfully pass pre-employment (post offer) background check and drug screen.• Must be able to pass a skills assessment.Equal Opportunity Employer - Disability and Veteran