Technical Support Analyst Salary in Indianapolis, IN

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

As a Retail Workforce Management Analyst, you will aid in the planning, configuration, and analyze the retail workforce management systems and labor models. This role involves in-depth analysis of workforce data, awareness of compliance/labor laws, advanced configuration and day-to-day management of the workforce management system/tools, and providing insights to drive effective decision-making. The Analyst will work closely with the WFM Manager, Store Operations Leadership, and Compliance to develop strategies that optimize workforce efficiency and productivity. This individual should effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:Supports the Workforce Management Software, which involves regular system maintenance and reporting.Supports the Development, Reporting, and Maintenance of Systems for multiple business units for JD North America (JD FINL and Macy's.)Partner with store operations, compliance, information systems, and people (HR) departments to gather information and requirements for workforce management system enhancements for multiple business units.Stay current with internal/external trends and best practices to optimize the system and maximize ROI for multiple business units.Maintains and updates labor model configurations.Analyze store staffing needs and works with Retail Management to balance this through the labor models and system configuration Configure the WFM tool to optimize schedules Supports other key initiatives and strategies through analytics that quantify results through a structured approach and rigorous analysis.Partner with the People & Compliance team(s) to stay current with state, county, and city wage predictive scheduling labor laws.Additional duties and projects as required.Required Education and/or ExperienceBachelor's degree (B.A.) from a four-year college or university; or 2 - 4 year related experience and/or training; or equivalent combination of education and experience. At least 2 - 4 years of additional experience in workforce management and retail.Required Computer and/or Technical SkillsShould have intermediate knowledge and abilities with WFM system, Google Suite and Microsoft Word, advanced knowledge and abilities with Microsoft Excel, SQL, and proficiency in report writing technologies.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearStand for up to 2 hours at a time periodicallyWalk or move from one location to anotherOccasionally may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 5 pounds regularly and up to 20 pounds occasionallyPunctuality and regular attendance consistent with the company's policies are required for the position.Average work week is 40-50 hours, which can vary depending on business need.The work environment for this position is a moderately noisy office setting. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.

Technical Support AnalystReq number:R2468Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Technical Support Analyst you will be responsible for providing support to our client's application or software issues within Linux servers, databases, and other critical systems.Job DescriptionWe are looking for a Technical Support Analyst to provide L3 support to our client. This position will be a full-time, 3 month contract (possibility of being contract to hire) and remote.This position will be Tuesday - Saturday, 12 am ET -8:30am ET.What You'll DoResolve process, application and software issues within Linux servers, databases and other mission-critical systemsCommunicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leadersTest fixes and perform post-resolution follow-ups to ensure problems have been adequately resolvedWrite technical procedures and documentation for the applications including operations, user guide, etc.Perform routine maintenance and updates on applications and serversUse knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possibleEnsure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolvedIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problemsWhat You'll NeedRequired:Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experienceUnix and Linux Command Line experience/knowledgeLevel 3 support experienceAbility to prioritize workExcellent analytical and problem-solving skillsExhibit punctuality and communicate effectivelyPreferred:Knowledge of databases (SQL Server)Exposure to C/C++Scripting and automationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Emmis Corporation, headquartered on Monument Circle in Downtown Indianapolis, has an opening for an Information Technology Analyst to be part of our Corporate IT team.  If you love technology, are well organized, ambitious, hardworking, enjoy helping others and are interested in working for a great company and team we encourage you to apply.This is an excellent, entry-level IT position for an ambitious person.  As part of our technology team, you will be exposed to many technologies and have the ability to grow and gain real world IT experience. Recent and upcoming college graduates with some professional IT experience while in school are encouraged to apply.  While this is a full-time position, for the right candidate, we will consider an initial part-time schedule that transitions to full-time if you will be finishing school this year.This is a full time, non-remote position based on-site in our downtown Indianapolis office.  This position will report to the Director, Network & Cloud Infrastructure.Duties include, but are not limited to:Overseeing end user hardware and software related technologies.Supports Emmis users in a fast-paced environment, providing outstanding customer service through professionalism, maturity, and timely responses. Responds to support requests received by phone, email and help desk tickets.  Provide tier 1 troubleshooting of all support issues.Manages computer hardware inventory and MECM/SCCM operating system deployment task sequences, building application packages for deployment to computers.Assists with managing endpoint security software, email security software.Supports Windows 10 workstations in a Microsoft Active Directory environment, with Microsoft Office, VPN access, Endpoint Security, Teams, Zoom and any other approved software by department including Adobe, SAP Business One, AutoCAD, Visual Studio, Python, Stata, R.Creates documentation of assigned technologies, projects, and responsibilities.To be considered, candidates are required to have the following skills:Exceptional customer service, written and verbal communication, troubleshooting and analytical skills.  Reliable with timely attendance.  This will allow the successful candidate to build a strong relationship with our users to be a trusted technical resource for them.Minimum one year of information technology experience.Experience supporting Windows 10 computers in an enterprise Active Directory environment.Lenovo and Dell computer hardware, mobile device (Android and iOS), and printer knowledge.Experience supporting Microsoft 365 technologies and applications.Available for occasional on call duties, travel to remote offices and after-hours work.Ability to support users at our remote locations or in person.Be able to lift and move up to 50 pounds.While not required, we would prefer candidates with some or all the following:Associates Degree or higher in Computer Science or related field; equivalent work experience will be considered.Experience with endpoint security, email security, and cybersecurity awareness training.Experience with VOIP, including Teams Phone System.Experience with Cisco and Fortinet networking.Experience with Microsoft Hyper-V.Experience with Windows Server.Experience with Microsoft Azure.Experience with Microsoft Azure AD/Entra ID.Technology certifications (Microsoft, Cisco, Fortinet, CompTIA).Please apply online at www.emmis.com. No phone calls please!Emmis Corporation is a highly entrepreneurial company with an award-winning culture and long history of using our sales and marketing expertise to build successful businesses. We are proud of our storied history in media and entertainment, professional sports, and digital content and technology, and we are enthusiastic about using this experience to accelerate growth and create value for our current portfolio of assets and investments in the next generation of companies.  Emmis owns Lencore, the world leader in high-quality sound masking solutions for offices and other commercial applications; Digonex, which provides dynamic pricing solutions for attractions, performing arts organizations, and other industries.  Emmis has an investment in Anzu, the most advanced intrinsic in-game advertising solution for PC, console, mobile, and cloud-based video games.  Emmis also owns one AM and one FM radio station in New York City. Our people are aggressive, knowledgeable, and deeply committed to each of the communities in which we operate.  Because employees are the key to our success, Emmis offers strong benefits and incentives, including health, dental and life insurance, 401k, generous vacation and holiday schedule, an on-site fitness center at our Indianapolis headquarters and many perks that come with working in our vibrant downtown.  For more information about Emmis, see our website at www.emmis.com.EMMIS CORPORATION IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description:Location: 9045 River Road, Indianapolis, IN 46240This is an onsite position, no relocation assistance is offered at this time.Position SummaryUSIC Salesforce Business Analyst is a key player in managing, solving, implementing, and supporting business improvements within the IT team. Business analysts help guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Think of the Salesforce business analyst like an interpreter. They’re the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results.Responsibilities Collaborate with business stakeholders by conducting workshops and interviews to elicit, analyze, and document detailed business requirements to understand current business processes, identify areas for improvement and implement Salesforce projects.Create relationships and build rapport with stakeholders.Articulate the benefits and risks to a solution’s feasibility, functionality, and scalability.Provide current best practice and third-party solution alternatives from the AppExchange.Work closely with technical teams to translate business requirements into functional specifications and design effective Salesforce solutions.Ensure data integrity and accuracy within Salesforce by implementing best practices for data management.Collaborate with necessary IT teams to determine the most appropriate technical strategy and designs to meet business needs.Collaborate with developers to ensure the successful implementation of customizations and integrations.Perform Salesforce administrator functions limited to declarative development (objects, flows, validation rules, reports, etc.) after approval of requirements.Conduct testing activities (unit testing) to validate that Salesforce solutions meet specified requirements.Support stakeholders to achieve timely UAT (User Acceptance Testing) Sign Off, by preparing and running Demos, preparing Test Cases, providing Training, resolving Bugs, and identifying Bugs vs Enhancements.Create user guides and documentation for training purposes.Assist in defining data migration and integration requirements.Offer ongoing support and troubleshooting assistance to Salesforce users.Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions.Monitor and track project metrics and provide status updates to Key StakeholdersMaintain comprehensive and accurate documentation of Salesforce configurations, customizations, and processes.Qualifications:1-2 years of experience as a Salesforce or IT Business Analyst, preferably in a consulting environment.Strong analytical and problem-solving skills.Strong understanding of Salesforce capabilities and limitations.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment.Product knowledge of Salesforce Sales and Service Clouds.Salesforce certification(s) such as Salesforce Business Analyst or Salesforce Certified Administrator (or able to obtain certification within the first month of the role).Four-year degree or relevant work experience.Visio and JIRA experience, a plus.We are an Equal Opportunity Employer. Veterans are encouraged to apply.

Risk AnalystCollege Board - Risk ManagementLocation This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time positionAbout the TeamThe Information Security Governance Risk and Compliance (ISGRC) team at the College Board checks and certifies the College Board's Information Security Programs. Our mission is to provide our stakeholders with meaningful insights that continuously improve the risk posture across the organization.ISGRC partners work with business leads to perform necessary security reviews of policies, systems, contracts, and vendors to better understand and manage risk. The team also manages security policies, security awareness training, and industry-recognized certifications (ISO 27001, SOC2 and PCI-DSS).About the OpportunityAs a Security Risk Analyst, you will have the critical role of being responsible for evaluating and managing exceptions to IT security policies, for managing the Organization's Risk and Control Issues Register (Risk Register), and for developing reports and metrics.Your strong technical communication and negotiation skills will help you build relationships and collaborate with diverse stakeholders and reduce risk to the organization and ensure compliance.Under the direction of management, you will manage the Risk Register and perform security policy exceptions to help the College Board understand its critical risks.In this role you will:Manage the Risk Register (20%)Leads the management of the issues and risks and quickly escalates any untimely completion of audit actions.Works independently to communicate risks and works with others to problem-solve risks to tolerance levels based on data and evidence.Maintains data quality of Risk Register and executes any required data clean-up exercises.Understands College Board work to be able to drive Risk or Control Owners to ensure consistent application of policies and standards.Raises awareness about Risk & Control Issues, Policy exceptions, and available risk reduction options.Fosters a culture of risk awareness and compliance within the technology department and across the organization.Manage Policy Exceptions (65%)Independently analyzes policy exception submissions and provide risk assessment reports for critical service lines, applications, and infrastructure hosted on-prem and in the cloud.Evaluates and manage exceptions to IT security policies.Manages materials for the Exception Review Board and present exception information to executive leadership and senior team members.Maintains an up-to-date knowledge and understanding of IT security policies and principles.Maintains a customer-focused attitude in all interactions with customers and colleagues.Manage Metrics and Reporting (15%)Provides weekly and monthly reporting for the Risk Register and policy exceptions.Produces trending metrics and escalate exceptions.Performs other duties as assigned.About You5-7 years of experience managing or supporting IT Security Risk and Control Risk Register and processing policy exceptions.Strong understanding of risk management techniques such as: risk identification, risk scoring, risk mitigation, and risk tracking.The proven ability to lead conversations balancing risk and multiple business needs that result in positive outcomes with multiple stakeholders.The capacity to assess risk information and make risk recommendations independently.Strong organization and prioritization skills and the proven ability to manage multiple tasks simultaneously, both independently and as a member of the team.7-10 years of experience in information security; governance, risk, and compliance; and/or information technology projects.Excellent verbal and written communication skills.Experience with governance, risk, and compliance tools (e.g., RSAM, RSA Archer) preferred.Experience with information security and privacy frameworks such as ISO 27001, COBIT, NIST-CSF, NIST 800-53, GDPR etc.Current Information Security Certification (e.g., CISSP, CRISC, CISM, CISA, or related security certification) preferred or the ability to attain one within 6 months of hire.Bachelor's degree in computer science, cybersecurity, engineering, IT management or four years equivalent IT and security industry experience.For remote positions, ability to travel 4 times a year to our Reston, VA office.Authorization to work for any employer in the USAAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $72000 to $120000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1

Description Data Warehouse Analyst Location: This position will work a hybrid model (remote and office). An ideal candidate must live within 50 miles of one of our Elevance Health PulsePoint locations listed here: Norfolk, VA; Indianapolis. IN; Atlanta, GA; Mason, OH; Chicago, IL. The Data Warehouse Analyst is responsible for partnering with internal and external business clients and IT to fulfill information needs and support business decisions. How you will make an impact: Maintains information policies and procedures to support current and future data information needs and ensures proper data definitions, ownership, use and integrity of data. Analyzes business user needs, documents information requirements, facilitates the identification of potential gaps in available data and collaborates with business areas to determine best means for acquiring the data needed. Collaborates with IT resources on the creation and maintenance of the content of the data warehouse, establishes and maintains general knowledge of data warehouse data structure design, definitions, capabilities, SQL, and data integrity issues, completes metadata assessment and reviews feedback to determine changes, ensures that data definitions are clear and current, and communicates changes to data definitions to all users. Collaborates with IT resources and data owners to define business objectives and definitions for databases including business rules, sources, purge archive criteria, and reload schedule. Minimum Requirements: Requires Bachelor's degree in related field and a minimum of 1 year experience in data analysis, data modeling, and working with automated data warehouse systems; or any combination of education and experience which would provide an equivalent background. Highly Preferred Skills, Experiences and Competencies: SQL coding to include creating views and stored procedures. Intermediate MS Excel and report development. Preferred Skills, Experiences and Competencies: Experience in Teradata, and SAS preferred. Additional technical skills in MS-Access and ETL preferred. Exposure to VBA Strong analytical and problem-solving ability strongly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Certificates and Licenses: none requiredResidency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C. NOTE: We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements. Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software. Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies. Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer. REQUIRED QUALIFICATIONS:High School Diploma OR Currently pursuing a BS/BA or MS/MA degree) OR Equivalent combination of education and experience System Requirements:Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS:Prior experience with K12/Stride Previous customer service work Previous experience in call-center environment Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquette Strong verbal and written communication skills Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) Ability to maintain a professional home office without distraction during our hours of operation Attend virtual training via web cam Expertise in PC and Internet applications and use Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Proficiency in web-based applications (Salesforce experience a plus) Consultative approach to customer service Strong problem solving and analytical skills with a solutions-oriented approach Ability to work both independently and within a team-oriented environment Resilient and contributes to fostering positive team morale Ability to prioritize effectively and manage competing priorities to deliver and drive results Ability to own and execute projects Ability to respond appropriately to feedback and guidance Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to travel 10% of the time (minimal if any e.g. team building activity) Ability to clear required background check Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Role : ServiceNow Lead Analyst Location : Indianapolis, IN Client: Eli Lilly and CompanyRoles & Responsibilities: Strong Technical leadership in one or more services in scope for this engagement Collaborate with the ServiceNow Product Owners and Process Owners on demand management, prioritization, enhancements, and operational support for listed services Understands Common Service Data Model (CSDM), CMDB architecture, its integrations with other sources, ServiceNow Discovery, Service Mapping designed by Customer and the importance of various CI attributes, data relationships, asset and CI tables and the dependencies between them. Supports the development and improvements for the data quality dashboard or ServiceNow CMDB health check reports (CMDB Health Dashboard) Reports the holistic high-level CMDB health metrics for Lilly Management (% accuracy across IDS, action completion reports etc.) Provide training, consulting, and guidance to the Technical Analysts and the local configuration managers (LCM) across Information and Digital Solutions (IDS) for data accuracy and quality Support the development of the guidelines and execution of data clean-up or refresh Escalate to Client, when there is no response or actions from LCMs/IDS partners, by the specified deadline Support the establishment of the timelines and deadlines for IDS partners to address the gaps and inconsistencies

SummaryThe Associate HRIS Analyst is responsible for supporting our Human Resources Information Systems (HRIS), technology and strategies with strong systems knowledge, departmental partnerships and being an advocate for the end user. With Workday & Ceridian being the primary systems to support, the incumbent aids in implementation, monitoring integrations, business processes, process improvement, feature enhancements, and reporting that lead to a more effective and efficient organization. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:Partners with the Manager of HR Technology and Enablement to monitor integrations, process improvement and employee experience. Remains current on HR systems' functionality and actively seeks ways in which to leverage them. Supports business process development, improvement, data management, releases, testing, maintenance within Workday/Ceridian (HCM, benefits, performance, recruiting, and talent) and other HR systems.Supports strong partnerships/collaboration with other departments to gather information and translate that into a business process/system functionality that both aligns with the needs of the business and keeps the end user experience in mind. Aids in the creation and maintenance of journey mapping for both the end user experience and system process. Provides support for our internal department and SMEs as it relates to systems, best practices, processes, access and reporting needs. Acts as an administrator for the HR systems. This includes troubleshooting and resolving technical issues.Works with team members cross functionally to identify ways to improve user experienceAnswers/responses to escalated questions, requests, education and errors from the HRIS inbox and other communication methods in a timely manner. Support in creating reporting needs for the organization.Aids in solving support cases within the case management system. Additional duties and projects as required.Required Education and/or ExperienceBachelor's or Associate's degree and 1 - 2 years of relevant experience, preferably in an HR or HRIS function, or equivalent combination of education and experience. Workday or Ceridian experience is a plus. Technical aptitude in systems management platforms and reporting tools, inclusive of Excel/Google Sheets, is desirable. Internal JD Finish Line experience strongly preferred and may override the above referenced requirements. Required Computer and/or Technical SkillsShould have basic to intermediate knowledge and abilities with Google Suite or Microsoft Suite; intermediate knowledge of Excel/Sheets. Experience preferred, but not required in Workday or Ceridian HCM, Business Processes and modules such as Recruiting, Performance Management, and Benefits. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearWalk or move from one location to anotherOccasionally may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 25 pounds occasionallyPunctuality and regular attendance consistent with the company's policies are required for the position.Average work week is 40-45 hours, which can vary depending on business need.The work environment for this position is a moderately noisy office setting.The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $50,000 - $55,000 (Depending on Experience); 10% bonus target. This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.