Product Analyst Salary in Indianapolis, IN

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job SummaryReporting to the Plant Finance Lead, you will perform moderately complex analysis for assigned financial area, identify and investigate issues related to assigned projects, and present recommendations to management. May perform business partnering, analytical analysis, business planning, monthly forecasting, metrics & scorecard development, and/or Period close. Minimum 3 years related experience.Position ResponsibilitiesLead weekly yield loss reporting process including completing inventory adjustments, trending yield performance and investigating large losses.Complete weekly labor report including variance analysisOwn the monthly forecast for Maintenance Spend and lead weekly meetings with MRO buyers to track spend to forecastLead weekly finance meeting to review results with operations & leadershipResponsible for analyzing monthly overhead spend by department and communicating changes to partners by providing specific, applicable and forward-looking commentary on the changes and guidance on potential riskAssist in the preparation and compilation of the annual operating plan for yield and overhead accountsLead the development of metrics, scorecards and reporting for assigned department.Participate in month-end/quarter-end close activities to ensure completion of assigned tasks and journal entries, including explanation of variances to plan.Provide comprehensive financial analysis and models for requests depending on the assigned department (product development, customer analysis, competitive analysis, pricing, etc.).Active involvement and participation in plant continuous improvement and CPS activitiesPosition QualificationsBachelors degree in Accounting or Finance required 3+ years of profession accounting of financial experience; 1-2 years of cost accounting experience preferredKnowledge of financial systems and general accounting conceptsStrong cross functional partnership ability across the organizationProficiency in MS Office applications (Word, Excel, PowerPoint, etc), with heavy emphasis on excel pivot tablesExperience with SAP or other software tools preferredAt this time, we require applicants for this role to be legally authorized to work in the United States without requiring sponsorship either now or in the future.Number of Days in Office: 5Relocation assistance is available for this position. Preference will be given to local candidates.#LI-GS1#LI-Onsite#LI-AssociateOur Benefits:We care about your total well-being and will support you with the following, subject to your location and role:Health: Medical, dental and vision insurance, company-paid life, accident and disability insuranceWealth: great pay, incentive opportunity, matching 401(k) and stock purchase planGrowth: online courses, virtual and classroom development experiencesBalance: paid-time off, parental leave, flexible work-schedules (subject to your location and role)Our Company:Conagra Brands is one ofNorth America'sleading branded food companies. We have a rich heritage of making great food, and a team that's passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye,Marie Callender's, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic, and emerging brands, including Angie's BOOMCHICKAPOP, Duke's, Earth Balance, Gardein, and Frontera.We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visitwww.conagrabrands.com.Conagra Brandsis an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. PDN-9bc561b0-8228-417e-9173-83a948461731

Position Title Review Analyst - FloodLocation Work From Home United StatesJob Summary Flood Review is responsible for ensuring sufficient flood insurance coverage and regulatory timing requirements on all loans closed or purchased where the property is in a flood zone. This is a regulatory requirement. The team handles complex and time sensitive flood issues often at the point of needing to fund a loan. This team must be able to establish the need for flood insurance and interpret regulatory guidance and investor requirements to determine sufficiency of coverage. Additionally, must be able to read, understand and obtain clarity, where needed, on flood insurance policies. This team provides guidance and information directly to sales, third party originators, loan officers and flood insurance providers to resolve complex flood questions and issues. This function is across multiple channels (Distributed and Direct Retail, Correspondent (Delegated and Non-delegated) and Broker), and loan operating systems (Mortrac, Loantrac, Encompass). Understand agency and Underwriting guidelines and requirements for National Flood Insurance Providers (NFIP) and private flood insurance policies. Safeguards the company against origination of loans outside of flood regulations. Exercise judgement on policies based on regulatory and investor guidelines. Effective communication skills with a high level of customer service Strong listening and problem solving skills Must possess demonstrated organizational skills and a strong attention to detail Sound judgment Ability to adapt to and accept change Ability to work independently as well as demonstrate the ability to work as a team Ability to multi-task and operate effectively in a high-paced environment Basic Computer Skills-word and excel Working knowledge of Underwriting Documents and Guidelines Knowledge on NFIP and private flood insurance requirements Excellent understanding of federal, state regulations and investor guidelines and implications of risk associated with non-adherence Able to quickly identify possible compliance issues Must be able to decipher industry and business trends that pose adverse risk to the Bank Must possess the ability to perceive issues, solve problems, and understand how this area fits into the overall mission of the BankPay Range: Local Minimum Wage - $18.62 - $24.00Job Responsibilities: Reviewing loans in a special flood hazard area with flood insurance with private or NFIP policies to ensure the policy meets all requirements as determined by investors (Regulatory and Agency), Legal and Compliance. In addition, reviewing the Notice to Borrower disclosure to confirm that the notice contains FEMA model language and is signed within the required time prior to closing and the Flood Determination to confirm the property is eligible for financing. Flood Review has zero tolerance for errors so extreme attention to detail is required.Responding to internal and external customer inquiries across all origination channels. This includes teaching how to read complex policies interpret regulatory guidelines, agency product requirements and determine sufficiency of coverage. Educate flood insurance providers on mortgage lending requirements. Extensive knowledge and understanding to explain and defend the banks policies in cases where the flood insurance policy is rejected.Job Requirements: HS Diploma, GED or Foreign EquivalentMinimum 2-3 years' experience in the Mortgage Industry or Insurance Industry handling high risk regulatory reviews.Strong written and verbal communication skillsAttention to detailProven customer service skillsSound judgmentProblem solvingAbility to work independently as well as demonstrate the ability to work as a teamBasic Computer Skills proficient with Microsoft Word and Excel

Job Description:Location: 9045 River Road, Indianapolis, IN 46240This is an onsite position, no relocation assistance is offered at this time.Position SummaryUSIC Salesforce Business Analyst is a key player in managing, solving, implementing, and supporting business improvements within the IT team. Business analysts help guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Think of the Salesforce business analyst like an interpreter. They’re the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results.Responsibilities Collaborate with business stakeholders by conducting workshops and interviews to elicit, analyze, and document detailed business requirements to understand current business processes, identify areas for improvement and implement Salesforce projects.Create relationships and build rapport with stakeholders.Articulate the benefits and risks to a solution’s feasibility, functionality, and scalability.Provide current best practice and third-party solution alternatives from the AppExchange.Work closely with technical teams to translate business requirements into functional specifications and design effective Salesforce solutions.Ensure data integrity and accuracy within Salesforce by implementing best practices for data management.Collaborate with necessary IT teams to determine the most appropriate technical strategy and designs to meet business needs.Collaborate with developers to ensure the successful implementation of customizations and integrations.Perform Salesforce administrator functions limited to declarative development (objects, flows, validation rules, reports, etc.) after approval of requirements.Conduct testing activities (unit testing) to validate that Salesforce solutions meet specified requirements.Support stakeholders to achieve timely UAT (User Acceptance Testing) Sign Off, by preparing and running Demos, preparing Test Cases, providing Training, resolving Bugs, and identifying Bugs vs Enhancements.Create user guides and documentation for training purposes.Assist in defining data migration and integration requirements.Offer ongoing support and troubleshooting assistance to Salesforce users.Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions.Monitor and track project metrics and provide status updates to Key StakeholdersMaintain comprehensive and accurate documentation of Salesforce configurations, customizations, and processes.Qualifications:1-2 years of experience as a Salesforce or IT Business Analyst, preferably in a consulting environment.Strong analytical and problem-solving skills.Strong understanding of Salesforce capabilities and limitations.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment.Product knowledge of Salesforce Sales and Service Clouds.Salesforce certification(s) such as Salesforce Business Analyst or Salesforce Certified Administrator (or able to obtain certification within the first month of the role).Four-year degree or relevant work experience.Visio and JIRA experience, a plus.We are an Equal Opportunity Employer. Veterans are encouraged to apply.

Business Analyst 2BCforward is looking for Business Analyst 2(REMOTE) Position Title: Business Analyst 2 (Remote)Location: Remote in IndianaExpected Duration: 7+ months.Payrate: 36$/hr. Estimated Start Date:ASAPWalk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):o Assist with reconciling our revenue vs eligibility. This will include reviewing the State eligibility system compared to our internal eligibility system.o Assist with claims review, with will include working with our claims team and claim system.o Reviewing Claims for Possible Recoupment (CPR) reports to identify which claims we can recoup from providers.o Financial Reporting Template (FRT) Review, which includes assisting to review claims we were not able to submit on our quarterly State report due to eligibility issues.o Reviewing 834 (eligibility) load errors when we receive State reports.o Assisting the team Eligibility E-mail inbox with others on our team to resolve inquiries.o Ad Hoc eligibility analysis.Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 221664 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationIndianapolis, IN (Onsite)Job TypeHealth CareExperienceNot SpecifiedDate Posted04/23/2024

Service Desk Analyst (Part-Time)Req number:R2398Employment type:Part timeWorksite flexibility:RemoteJob SummaryAs Service Desk Analyst, you will be providing Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat.Job DescriptionWe are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote and require working weekends.What You'll DoProvide General IT end-user support including:Utilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDStrong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work weekendsPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

VARITE is looking for a qualified Business Operations Analyst (Legal team) for one of its clients located in Indianapolis, IN. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.WHAT THE CLIENT DOES?It's a cloud-based software company that provides its customers with a platform to develop their own applications without following the tough steps that they used to follow in the legacy system.WHAT WILL YOU DO?Job Details: Title: Business Operations Analyst (Legal team) Location: Indiana - IndianapolisDuration: 12 monthsJob Description: The Legal Operations Shared Services team is an integral part of our Legal Operations team, focused on driving continuing operational efficiency for Legal department. The team is process and technology oriented, resolving a high volume of cases in support of our Legal and Corporate Affairs teams.The Legal Operations Analyst will manage and execute a variety of services that enable each of the legal practice areas to work in a more efficient and cost effective manner. This individual will use case management, reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements to free up attorney time and improve quality of the department's work product. Reporting to the Legal Operations Manager, this individual will be focused on providing excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.The ideal candidate for this role is results-oriented with a demonstrated history of making significant contributions and delivering time-sensitive business-critical services with a strong commitment to upholding work quality standards within a global operations or shared services organization. They should possess a keen interest in understanding how their role aligns with overarching objectives, a passion for enhancing customer satisfaction, and a genuine enthusiasm for optimizing processes and tools.Responsibilities* Manage a fast-paced queue of support requests and daily case related tasks of varying level of complexity that are a part of the team's varied service portfolio. Utilize established standard operating procedures and documented processes to drive all issues to resolution, prioritizing customer satisfaction and efficient task execution.* Develop a deep understanding of the technology, tools, business processes, and legal theory utilized to carry out the range of services within the shared services portfolio performed on behalf of and in collaboration with the various legal business units.* Take ownership of a designated subset of services within the portfolio becoming the subject matter expert and guiding team members on specific tasks by aligning with business objectives and monitoring performance of service tasks through the creation and interpretation of reports and dashboards.* Generate and monitor reports and dashboards for services and tasks to analyze data trends and ensure quality. Provide regular status updates to management at both a high level and detailed level on the assigned portfolio.* May assist senior team members with operational process flows and solution designs, as well as participate in operational enhancement efforts. Gain exposure to the fundamentals of the project and service lifecycle and contribute to process improvement projects as assigned.Required Qualifications* Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience would be a plus).* Perform well under pressure, work independently and as a part of a team in a fast paced environment. Flexible and able to quickly change course when the needs of the business and team shift direction or accelerate delivery.* Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.* Strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization* Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.* Outstanding oral and written communication skills; able to communicate and convey information effectively.* Demonstrates a high level of professionalism and discretion handling sensitive or confidential information.* Proficient to expert user-level aptitude in Microsoft Office and/or Google Suite.* Degree or equivalent relevant experience required.WHAT WE DO?VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in UK, USA, CANADA, and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.

3rd Shift Bilingual Service Desk Analyst (German/English)Req number:R2342Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Service Desk Analyst you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.Job DescriptionWe are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will be full-time contract and remote.What You'll DoProvide General IT end-user support including:Utilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDFluent in English and German languages (both written and oral)Strong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work Sunday through Friday 2:00 am to 10:00 am ESTPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

BR w/ MSP fee removed: ***HM open to contact?: NOSupplier FAQ'sAside from the job description, can you provide an overview of what a day for this contractor will look like? SEE JD BELOWPlease rank your preferred top skill sets: (For Example: tools, previous experience, technologies)Must have skills: SEE JD BELOWTeachable skills: SEE JD BELOWOptional skills: SEE JD BELOW How quickly are you looking to interview/hire?as soon as possilbe I understand this is approximately a 04/22/2024 to 04/21/2025 contract. Any possibility of extension or going perm? not at this point This role is located in Indiana - Indianapolis.Can this position be fully remote? noDoes this worker need to by any hubs? Indy Tower, 3x a week, 1 E Ohio, Indianapolis, IN 46204If the role requires the worker to be onsite? same as above Any specific time zones this candidate will need to work to accommodate? ET, but at end of month and end of quarter, we support Pacific time and take turns in a rotation being on call until midnight PT. How many interview rounds and will there be any assessments? Manager screening call, panel interview (4-6 separate 30 minute interviews) then additional second interview with hiring manager's boss (who will also be part of the panel interview) Any other critical details to note for our suppliers? question 6 about being on call for end of month and quarter until midnight pacific._________________________________Job DescriptionThe Salesforce Legal Operations Shared Services team is an integral part of our Legal Operations team, focused on driving continuing operational efficiency for Salesforce's Legal department. The team is process and technology oriented, resolving a high volume of cases in support of our Legal and Corporate Affairs teams.The Legal Operations Analyst will manage and execute a variety of services that enable each of the legal practice areas to work in a more efficient and cost effective manner. This individual will use case management, reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements to free up attorney time and improve quality of the department's work product. Reporting to the Legal Operations Manager, this individual will be focused on providing excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.The ideal candidate for this role is results-oriented with a demonstrated history of making significant contributions and delivering time-sensitive business-critical services with a strong commitment to upholding work quality standards within a global operations or shared services organization. They should possess a keen interest in understanding how their role aligns with Salesforce's overarching objectives, a passion for enhancing customer satisfaction, and a genuine enthusiasm for optimizing processes and tools.Responsibilities Manage a fast-paced queue of support requests and daily case related tasks of varying level of complexity that are a part of the team's varied service portfolio. Utilize established standard operating procedures and documented processes to drive all issues to resolution, prioritizing customer satisfaction and efficient task execution. Develop a deep understanding of the technology, tools, business processes, and legal theory utilized to carry out the range of services within the shared services portfolio performed on behalf of and in collaboration with the various legal business units. Take ownership of a designated subset of services within the portfolio becoming the subject matter expert and guiding team members on specific tasks by aligning with business objectives and monitoring performance of service tasks through the creation and interpretation of reports and dashboards. Generate and monitor reports and dashboards for services and tasks to analyze data trends and ensure quality. Provide regular status updates to management at both a high level and detailed level on the assigned portfolio. May assist senior team members with operational process flows and solution designs, as well as participate in operational enhancement efforts. Gain exposure to the fundamentals of the project and service lifecycle and contribute to process improvement projects as assigned.Required Qualifications Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience would be a plus). Perform well under pressure, work independently and as a part of a team in a fast paced environment. Flexible and able to quickly change course when the needs of the business and team shift direction or accelerate delivery. Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning. Strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization Experience creating dashboards and reports, and ability to apply insights to inform business decision-making. Outstanding oral and written communication skills; able to communicate and convey information effectively. Demonstrates a high level of professionalism and discretion handling sensitive or confidential information. Proficient to expert user-level aptitude in Microsoft Office and/or Google Suite. Degree or equivalent relevant experience required.Preferred Qualifications Experience with Salesforce platform, specifically Sales Cloud and Service Cloud is plus. Demonstrated participation in process improvement initiatives and/or project management experience Reporting and Analytics skills in Salesforce Reports and Dashboards, Einstein Analytics, or Tableau. Experience with data analysis and reporting; proven ability to analyze, present, and action on raw data (with emphasis on data integrity and accuracy) Experience with Apttus, Ironclad, or similar Contract Lifecycle Management tool a plus. A general fearlessness regarding the unknown, keen ability to focus, navigate, and function effectively through ambiguity

Role : ServiceNow Lead Analyst Location : Indianapolis, IN Client: Eli Lilly and CompanyRoles & Responsibilities: Strong Technical leadership in one or more services in scope for this engagement Collaborate with the ServiceNow Product Owners and Process Owners on demand management, prioritization, enhancements, and operational support for listed services Understands Common Service Data Model (CSDM), CMDB architecture, its integrations with other sources, ServiceNow Discovery, Service Mapping designed by Customer and the importance of various CI attributes, data relationships, asset and CI tables and the dependencies between them. Supports the development and improvements for the data quality dashboard or ServiceNow CMDB health check reports (CMDB Health Dashboard) Reports the holistic high-level CMDB health metrics for Lilly Management (% accuracy across IDS, action completion reports etc.) Provide training, consulting, and guidance to the Technical Analysts and the local configuration managers (LCM) across Information and Digital Solutions (IDS) for data accuracy and quality Support the development of the guidelines and execution of data clean-up or refresh Escalate to Client, when there is no response or actions from LCMs/IDS partners, by the specified deadline Support the establishment of the timelines and deadlines for IDS partners to address the gaps and inconsistencies