Testing Analyst Salary in Indianapolis, IN

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Description Cloud Cyber Security Analyst (Data Protection/DevOps) Location: This position will work a hybrid model (remote & office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The Cloud Cyber Security Analyst (Data Protection/DevOps) is responsible for providing services in support of data protection controls as part of the data protection monitoring services component of Elevance Health's various programs that operate both on premises and in various cloud platforms. This role reports under the Operations/DevOps function within Cyber Security Threat Management. A successful candidate will be experienced in business automation processes to include scripting and utilizing automated utilities to enable security controls and administer infrastructure and applications. How You Will Make An Impact: Configuring virtual [Linux] servers, AWS, GCP & Azure resources to complete database activity compliance. Troubleshoot, diagnose, and resolve DAM tool related errors, vendor software bugs, and/or functionality issues across a multi-cloud environment. Work with Elevance Health Cloud teams to set-up, resolve issues with or cover DAM requirements with cloud native resources. Assists in the development of automation and process improvement procedures. Track and report metrics associated with DAM technology tools. Perform Agile communication across a multiple cloud platform environment & support cloud platform resources and functionalities with Elevance Health teams and external resources Provides trouble resolution on complex problems and leads implementations for system and network security technologies. Perform DAM software installation & upgrade to latest versions, including a good understanding of a broad range of database configurations. Develops testing plans to ensure quality of implementation. Coordinates and prepares the reporting of data security events and incidents; provides system and network architecture support for information and network security technologies. Provides technical support to business and technology associates in risk assessments and implementation of appropriate information security procedures, standards and technologies. Represents major upgrades and reconfigurations in change control; design & analyze mix of vendor services meeting business and information security requirements; maintains relationship with key vendors. Leads lights on initiatives to consolidate equipment and/or implement business relocations; determine and perform complex configuration changes to meet business and information security requirements. Recommend and implement capacity increases; serve as the technical escalation for results of preventative maintenance routines. Minimum Requirements: Requires a bachelor's degree or equivalent combination of education and experience that would provide the knowledge to perform such work. Experience must include a minimum of 3 years experience in a support & operations or design & engineering role in any of the following areas: access management or network security technologies, servers, networks, Network communications, telecommunications, operating systems, middleware, disaster recovery, collaboration technologies, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background. Requires experience providing top-tier support for 3 or more of the information security technology areas: 1) Access Control, 2) Application Security, 3) Business Continuity and Disaster Recovery Planning, 4) Cryptography, 5) Information Security and Risk Management 6) Legal, Regulations, 7) Compliance and Investigations, 8) Operations Security, 9) Physical (Environmental) Security, 10) Security Architecture and Design, 11) Telecommunications and Network Security. Preferred Skills, Capabilities & Experiences: Technical security certifications (e.g. Systems Security Certified Practitioner) strongly preferred. BA/BS degree in Information System and Computer Science or related field of study strongly preferred. Understanding of CI/CD pipelines is a plus. Knowledge of Multi-cloud life cycle management and maintenance planning is preferred. General knowledge of engineering concepts of cloud platforms (e.g. AWS, GCP, Azure, GovCloud, OCI & DISA cloud) is a plus. Working knowledge of the following is preferred: Vulnerability Management, Capacity Analysis, Performance Monitoring and Cloud Infrastructure Rehydration. Experience in providing analytical reports using tools from MS Office is a plus. 3 years' cloud experience (DISA Cloud, DoD/Government Cloud, AWS, GCP, Azure certifications) is helpful. Knowledge of scripting in various languages (JSON, YAML, Terraform, BASH, PowerShell) is a plus. Experience with Imperva SecureSphere (version 12+) or Guardium similar tools is preferred. Experience with Symantec Data Loss Prevention (version 15.5+) or similar tools is preferred. Experience with SONAR, CASB, Netskope or similar tools is a plus. Experience with automation or scripting toolsets (e.g. Terraform, Ansible Automation Platform, Nagios, BigFix, etc.) is preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

Technical Support AnalystReq number:R2468Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Technical Support Analyst you will be responsible for providing support to our client's application or software issues within Linux servers, databases, and other critical systems.Job DescriptionWe are looking for a Technical Support Analyst to provide L3 support to our client. This position will be a full-time, 3 month contract (possibility of being contract to hire) and remote.This position will be Tuesday - Saturday, 12 am ET -8:30am ET.What You'll DoResolve process, application and software issues within Linux servers, databases and other mission-critical systemsCommunicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leadersTest fixes and perform post-resolution follow-ups to ensure problems have been adequately resolvedWrite technical procedures and documentation for the applications including operations, user guide, etc.Perform routine maintenance and updates on applications and serversUse knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possibleEnsure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolvedIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problemsWhat You'll NeedRequired:Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experienceUnix and Linux Command Line experience/knowledgeLevel 3 support experienceAbility to prioritize workExcellent analytical and problem-solving skillsExhibit punctuality and communicate effectivelyPreferred:Knowledge of databases (SQL Server)Exposure to C/C++Scripting and automationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Operations AnalystReq number:R2061Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Business Operations Analyst, you will be responsible for application administration, and system configuration, and may assist with the identification and documentation of ITIL service management processes. The Business Operations Analyst will work closely with other members of the IT Service Management support team, process SMEs, and business partners to ensure operational efficiency and contribute to ongoing strategic initiatives.Job DescriptionWe are seeking a Business Operations Analyst to serve as a point of contact for our business teams and will provide support for various IT Service Management systems and processes. This is a full-time, remote, and long-term contract.What You'll DoAdminister, configure, and maintain systems and/or processes that support IT Service Management and other business systems to ensure optimal functionality and performanceCollaborate with stakeholders to understand business requirements and implement solutions within various systemsAssist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirementsPerforms process analysis, process mapping, and root cause analysis to clarify business needs and challengesDocument and maintain business system documentation and records.Contribute to the development and maintenance of process documentation and training materialsAct as a point of escalation for complex issues, collaborating with team members to resolve challengesWhat You'll NeedRequired:Bachelor's degree and 5+ years of experienceExperience with content management systems, including configurations and administrationUnderstanding of ITSM applications and processesExperience with service management processesStrong problem-solving and analytics skills to assist with developing technology solutions that solve business problems quicklyCommunicate well both verbally and in writingTeam player, solid work ethic, flexible, able to change direction quicklyGreat organizational skills and attention to detail, ability to juggle and prioritize multiple tasks simultaneouslyPreferred:Experience with the ServiceNow platform, including configuration and administrationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Description:Location: 9045 River Road, Indianapolis, IN 46240This is an onsite position, no relocation assistance is offered at this time.Position SummaryUSIC Salesforce Business Analyst is a key player in managing, solving, implementing, and supporting business improvements within the IT team. Business analysts help guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Think of the Salesforce business analyst like an interpreter. They’re the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results.Responsibilities Collaborate with business stakeholders by conducting workshops and interviews to elicit, analyze, and document detailed business requirements to understand current business processes, identify areas for improvement and implement Salesforce projects.Create relationships and build rapport with stakeholders.Articulate the benefits and risks to a solution’s feasibility, functionality, and scalability.Provide current best practice and third-party solution alternatives from the AppExchange.Work closely with technical teams to translate business requirements into functional specifications and design effective Salesforce solutions.Ensure data integrity and accuracy within Salesforce by implementing best practices for data management.Collaborate with necessary IT teams to determine the most appropriate technical strategy and designs to meet business needs.Collaborate with developers to ensure the successful implementation of customizations and integrations.Perform Salesforce administrator functions limited to declarative development (objects, flows, validation rules, reports, etc.) after approval of requirements.Conduct testing activities (unit testing) to validate that Salesforce solutions meet specified requirements.Support stakeholders to achieve timely UAT (User Acceptance Testing) Sign Off, by preparing and running Demos, preparing Test Cases, providing Training, resolving Bugs, and identifying Bugs vs Enhancements.Create user guides and documentation for training purposes.Assist in defining data migration and integration requirements.Offer ongoing support and troubleshooting assistance to Salesforce users.Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions.Monitor and track project metrics and provide status updates to Key StakeholdersMaintain comprehensive and accurate documentation of Salesforce configurations, customizations, and processes.Qualifications:1-2 years of experience as a Salesforce or IT Business Analyst, preferably in a consulting environment.Strong analytical and problem-solving skills.Strong understanding of Salesforce capabilities and limitations.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment.Product knowledge of Salesforce Sales and Service Clouds.Salesforce certification(s) such as Salesforce Business Analyst or Salesforce Certified Administrator (or able to obtain certification within the first month of the role).Four-year degree or relevant work experience.Visio and JIRA experience, a plus.We are an Equal Opportunity Employer. Veterans are encouraged to apply.

As an Electronic Health Records Analyst IV, you will be responsible for implementing, maintaining, and configuring projects related to the support of the client's Health and Behavior Solutions team. This role involves working with a vendor solution from Oracle Cerner and collaborating with various stakeholders to optimize workflows within the EHR platform.Nice to Have Skills:Familiarity with clinical needs in the Corrections environment.Experience with the Cerner Electronic Medical Record.Experience in an Agile environment and System Development Life Cycle.Test script maintenance and Test automation.Experience working in a government or correctional environment.Ability to understand and document Business requirements.Change management systems experience.Knowledge of vendor-based application release cycle and ticket management.Business process mapping and process capture through Visio flow diagrams.Ability to identify integration points.Knowledge of reporting and dashboard maintenance.Experience in process improvements and I.T. systems integration.Ability to work with cross-functional teams.Experience in User Acceptance Testing (UAT), running regression tests on systems, and identifying, designing, and optimizing new and existing test cases.JIRA tool experience (nice to have).Experience with SQL and PL SQL.Familiarity with Good Documentation Practice.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Prior experience as a Business Analyst/Consultant with 5 or more years of experience in the field or related area.Ability to work independently and collaboratively in a team environment.Strong problem-solving skills and ability to prioritize tasks effectively.Legal entitlement to work in the United States.Key Responsibilities:Implement, maintain, and configure projects related to the client's Health and Behavior Solutions team.Work closely with stakeholders to identify areas of optimization and improved business processes for workflows within the EHR platform.Execute build and test activities required for effective EHR optimizations, including upgrades and reporting using Discern analytics and SAP Business Objects.Collaborate with cross-functional teams, including the Bureau of Technology Management, medical staff, and private vendors.Provide support and troubleshooting for application-related issues, engaging with users as needed.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

3rd Shift Bilingual Service Desk Analyst (German/English)Req number:R2342Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Service Desk Analyst you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.Job DescriptionWe are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will be full-time contract and remote.What You'll DoProvide General IT end-user support including:Utilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDFluent in English and German languages (both written and oral)Strong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work Sunday through Friday 2:00 am to 10:00 am ESTPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Support AnalystReq number:R2424Employment type:Full timeWorksite flexibility:HybridJob SummaryWe are looking for a motivated Business Support Analyst ready to take us to the next level! If you have customer service and Google Drive skills, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Business Support Analyst to process applications while following guidelines, effectively and compassionately communicate (through the phone or via email), and maintain cases in a database to ensure benefits are accurately issued. This position will be 12-month contract and hybrid. What You'll Do Understand eligibility guidelines and the application approval processEfficiently review and process applicationsInvestigate flagged applications and follow up as necessaryMaintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policyWork with leadership to resolve escalated customer concerns and system problemsProvide courteous, timely, and accurate frontline customer service interactions and informationGreet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous mannerTrack customer interactions and inquiries and generate reports for managementEscalate complex or high-profile customer inquiries to supervisor for review and evaluationResearch information in order to provide answers to customer inquiriesAnswer inquiries over the telephone or in person concerning regulations or proceduresReceive and prepare replies to routine correspondenceOperate office machines related to specific area of workMake an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. Examine data matches to find inconsistent and/or duplicated dataKeep current on all changes in rules, regulations, and guidelines Makes recommendations to assistant director about procedures and methods to improve efficiency and effectivenessWhat You'll Need Required:Non-IT help desk experienceStrong customer service experienceAccuracy in data entryExcellent human relation skills with the ability to work with diverse constituencies and a variety of educational levelsExcellent organizational and time management skillsAbility to deal with confrontational situationsExcellent oral and written communication skillsAbility to work as a member of a teamProficient in Microsoft Office and Google DriveBasic math and accounting skillsSelf-directedPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

SummaryThe HRIS Analyst is responsible for supporting our Human Resources Information Systems (HRIS), technology and strategies with strong systems knowledge, departmental partnerships and being an advocate for the end user. With Workday being the primary system to support, the incumbent aids in implementation, monitoring integrations, business processes, process improvement, feature enhancements, security administration and reporting that lead to a more effective and efficient organization. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:Partners with the Manager of HR Technology and Enablement to develop/maintain integrations, process improvement and employee experience.Provides insight, recommendations, develops processes and best practices as it relates to HR system(s).Remains current on HR systems' functionality and actively seeks ways in which to leverage them.Responsible for business process development, improvement, configuration, data management, releases, testing, maintenance, and implementation within Workday (HCM, benefits, performance, and talent) and other HR systems.Maintains vendor relations, feature releases and data management.Maintains current awareness of industry trends, techniques and best practices.Responsible for developing and enhancing strong partnerships/collaboration with other departments to gather information and translate that into a business process/system functionality that both aligns with the needs of the business and keeps the end user experience in mind.Aids in the creation and maintenance of journey mapping for both the end user experience and system process.Provides support for our internal department and SMEs as it relates to systems, best practices, processes, access and reporting needs.Acts as an administrator for the HR systems. This includes troubleshooting and resolving technical issues.Works with vendors to develop data imports, exports, and reporting; establishes recurring data feeds.Monitors HRIS integrations to ensure they are functioning properly and troubleshooting any issues.Works with team members cross functionally to identify ways to improve integrations.Supports and monitors quality control processes for maintaining data integrity and security of HRIS.Develops and maintains system documentation, processes and procedures.Answers/responses to escalated questions, requests, education and errors from the HRIS inbox and other communication methods in a timely matter.Additional duties and projects as required.Required Education and/or ExperienceBachelor's degree in related field and 2 - 4 years of related HRIS experience, preferably in the Workday system, or equivalent education and/or experience. Experience in systems management and reporting tools, such as MS Access and Excel is critical. Knowledge of HR processes and terminology. Internal JD Finish Line experience strongly preferred.Required Computer and/or Technical SkillsShould have basic to intermediate knowledge and abilities with Google Suite or Microsoft Suite; intermediate to advanced knowledge of Excel/Google Sheets. Experience with HCM, Security, Business Processes, Configuration and Basic Integrations. Experience preferred, but not required in Workday/Dayforce/UKG modules such as Recruiting, Expense, Performance Management, Payroll, Benefits, and Compensation Management.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearWalk or move from one location to anotherOccasionally may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 25 pounds occasionallyPunctuality and regular attendance consistent with the company's policies are required for the position.Average work week is 40-45 hours, which can vary depending on business need.The work environment for this position is a moderately noisy office setting.The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $60,000 - $65,000 (Depending on Experience); 10% bonus target. This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.

SummaryThe Associate HRIS Analyst is responsible for supporting our Human Resources Information Systems (HRIS), technology and strategies with strong systems knowledge, departmental partnerships and being an advocate for the end user. With Workday & Ceridian being the primary systems to support, the incumbent aids in implementation, monitoring integrations, business processes, process improvement, feature enhancements, and reporting that lead to a more effective and efficient organization. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:Partners with the Manager of HR Technology and Enablement to monitor integrations, process improvement and employee experience. Remains current on HR systems' functionality and actively seeks ways in which to leverage them. Supports business process development, improvement, data management, releases, testing, maintenance within Workday/Ceridian (HCM, benefits, performance, recruiting, and talent) and other HR systems.Supports strong partnerships/collaboration with other departments to gather information and translate that into a business process/system functionality that both aligns with the needs of the business and keeps the end user experience in mind. Aids in the creation and maintenance of journey mapping for both the end user experience and system process. Provides support for our internal department and SMEs as it relates to systems, best practices, processes, access and reporting needs. Acts as an administrator for the HR systems. This includes troubleshooting and resolving technical issues.Works with team members cross functionally to identify ways to improve user experienceAnswers/responses to escalated questions, requests, education and errors from the HRIS inbox and other communication methods in a timely manner. Support in creating reporting needs for the organization.Aids in solving support cases within the case management system. Additional duties and projects as required.Required Education and/or ExperienceBachelor's or Associate's degree and 1 - 2 years of relevant experience, preferably in an HR or HRIS function, or equivalent combination of education and experience. Workday or Ceridian experience is a plus. Technical aptitude in systems management platforms and reporting tools, inclusive of Excel/Google Sheets, is desirable. Internal JD Finish Line experience strongly preferred and may override the above referenced requirements. Required Computer and/or Technical SkillsShould have basic to intermediate knowledge and abilities with Google Suite or Microsoft Suite; intermediate knowledge of Excel/Sheets. Experience preferred, but not required in Workday or Ceridian HCM, Business Processes and modules such as Recruiting, Performance Management, and Benefits. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearWalk or move from one location to anotherOccasionally may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 25 pounds occasionallyPunctuality and regular attendance consistent with the company's policies are required for the position.Average work week is 40-45 hours, which can vary depending on business need.The work environment for this position is a moderately noisy office setting.The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $50,000 - $55,000 (Depending on Experience); 10% bonus target. This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.