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Incident Manager Salary in Dallas, TX

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Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! 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We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.We are open to hiring candidates to work out of one of the following locations:Dallas, TX, USABASIC QUALIFICATIONS5+ years of design/implementation/operations/consulting with distributed applications experience5+ years of technical engineering experienceU.S. CitizenPREFERRED QUALIFICATIONSExperience in a 24x7 operational services or support environmentExperience in internal enterprise or external customer-facing environment as a technical leadPractical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networksNetworking knowledge (DNS, IPsec, BGP, VPN, Load Balancing).Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)Experience with AWS services and/or other cloud offeringsInternal enterprise or external customer-facing experience as a technical leadAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.Safety ManagerJob Description:The HITT Safety Manager is responsible for the safety performance and safety development of their assigned business units and direct reports. This individual is a safety resource at the project, business unit and corporate levels. This individual regularly assesses the safety needs of their assigned business units or projects and utilizes their assigned resources to meet those needs. 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OSHA 500 preferredDegree and five years of experience or eight or more years of construction safety experience. Other professional experience/skills may act as a substitute.Shows comprehensive understanding of high hazard technical areas (cranes, fall protection, scaffold, excavation, electrical)Good written and verbal communications skillsAbility to assess and prioritize multiple business unit needs, tasks, projects and demandsAble to handle confidential informationAdapts to flexible and changing schedulesStrong analytical and research skills to define and solve problemsWorks well independentlyWillingness to respond to emergency or crisis conditionsAble to work under various environmental or site conditionsAble to navigate stairs, ladders and uneven floors or ground conditionsSets an example for safe work practices on and off of work sitesHITT Contracting, Inc. is committed to creating a diverse and inclusive environment. We are proud to be an Equal Opportunity and Affirmative Action Employer providing opportunities to all employees and applicants without regard to race, sex, national origin, religion, age, disability, veteran status, genetic information, sexual orientation, gender identity and any other protected status in accordance with applicable law. Women, minorities, individuals with disabilities, veterans, and LGBTQ+ individuals are encouraged to apply. HITT Contracting, Inc. promotes a drug-free workplace.
Liability Claims Program Manager
MV Transportation, Dallas
Job Description ResponsibilitiesMV Transportation is seeking a Liability Claims Program Manager to mitigate the organization's exposure to risk by assisting in formulating, developing, and coordinating all claims-related activities, as well as resolving claims through various mitigation techniques. This role will manage the TPA to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims. This role will focus on the operational effectiveness of claims management strategies. This role reports to the Director of Liability Claims and works with the risk management team to develop the claim program policies, and procedures for: reporting, investigation, and analysis; litigation management; resolution/outcome management; and the delivery of claim information.Responsibilities include:Liability Incident Reporting EvaluationCoordinate with operations on accident reporting, video review and follow up investigationManage escalation of Critical Incident Reports Claim Coordination and Operations SupportReview TPA files for proper set-up, coding and diaryConference calls with claim adjusters for ongoing strategiesReserve/settlement authority within defined levelRecommend litigation avoidance strategiesMonthly reporting of claim activityCorresponding with Operations on claim questionsCoordination of investigation details from operations as neededSpecial projects as neededTPA ManagementConduct regular claim reviewsEstablish KPI's for the TPA and report monthly on progress Perform monthly file audits and report on overall audit scoresWeekly one-to-ones with adjusters to discuss files and strategiesMaintain watchlist of serious incidents and monitor for development Reserve/settlement authority within defined levelRecommend litigation avoidance strategiesExecutive Team SupportProvide MV's Executive Team with reports capturing claim trends Present high exposure claims to MV's Executive Team for strategic planningLiability Litigation ManagementManage an inventory of large loss and litigated filesParticipate in litigation strategy callsReview and ensure litigation plans are updated regularly by defense counselAttend and participate in mediations as necessaryAssist with small claim suits when venue does not allow attorney involvementCoordinating distribution of litigation service papersSubpoena researchDiscus files with excess carriers as necessaryDiscovery request coordination as necessaryMaintain mediation and trial calendarQualificationsTalent Requirements:10+ years' experience with complex liability claims and or litigation at aTPAor risk management departmentTwo (2)+ years' experience managing a team of liability adjustersCurrent liability adjuster license requiredBachelor's Degree, Associate in Claims (AIC), Associate in Risk Management (ARM) or other claims, risk, or legal certifications preferredMV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.#CB
Cyber Security Manager
Glazer's Beer and Beverage, Dallas
At Glazer’s Beer & Beverage we pour our hearts into what we do “SELL BEER FOR A LIVING” !At Glazer’s Beer & Beverage, we provide a wide range of competitive benefits:Medical, dental and vision insurance401k matchingRoth Post-Tax Retirement PlanLife InsuranceEmployer-Paid DisabilityFlexible spending accountsPaid time offTuition reimbursementPaid Maternity Leave and Paid Parental LeaveWe are looking for a Cyber Security Manager to join the team. In this role, you will be responsible for developing and implementing the organization's Cyber Security roadmap, evaluating security threats, managing security systems, policies, and software, conducting regular assessments to ensure compliance, and overseeing awareness training initiatives and programs.Additionally you will be responsible for:Developing and implementing a cybersecurity strategy that aligns with the organization’s overall strategy and goals.Identifying and evaluating potential cyber threats and vulnerabilities and implementing measures to mitigate them.Develop and maintain an incident response plan.Coordinate responses to security incidents, breaches, and cyberattacks.Collaborate with IT teams to restore systems and data.Managing the organization’s security systems, including firewalls, intrusion detection systems, and antivirus software.Conducting regular security assessments and audits to ensure compliance with industry standards and regulations.Evaluate third-party vendor risk related to cybersecurity.Review vendor contracts and terms of service for security implications.Provide training and awareness programs to educate employees on cybersecurity best practices and how to identify and report potential security incidents.Act as liaison with MDR provider to respond to security incidents and lead the organization’s incident response effortsManage execution of internal IT and operational projects related to security while also participating as a project team member in other projects as needed.Communicate and act as a link between end-users and colleaguesCommunicate progress on priorities to management and teamCollaborate with other team members and stakeholders on solutions and designs that align with best practicesOther duties as assignedMinimum QualificationsFirm understanding and experience with group policy, delegated privileges, elevated privileges, and separation of dutiesExperience with Azure Sentinel configurationFamiliarity with Microsoft Purview, governance and DLP policy creationProficiency in Microsoft Defender and Secure ScoreFamiliarity with Knowbe4Experience with Meraki platformProficiency in identify and access management with Azure AAD and on-premise Active DirectoryAs the Distributor of Choice, Glazer’s Beer and Beverage embraces a culture where diversity drives innovative solutions for the success of our employees, retailers, and supplier partners. Our company strives to foster an inclusive and welcoming environment that reflects the unique communities we serve.“Glazer’s Beer and Beverage provides equal employment opportunities toapplicants and employees without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, protected veteran status, or disability.”http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.Please note that job application deadlines will vary by position. The ability to enter and submit an application in Ultipro will not guarantee that the position is still open and that your application will be reviewed and considered. If you have questions regarding a specific job application deadline, please [email protected](for internal candidates – contact the hiring manager).
Distribution 3PL Manager - Dallas Area
PetWise, Dallas
PetWise is the industry leader in innovative, safe, environmentally responsible pet products. We have a passionate team of pet lovers that is always striving to make a better, safer product that appeals to three audiences: retail buyer, pet parent and ultimately the pet. The 3PL Manager operates with minimal supervision and has a primary responsibility for coordinating and facilitating 3PL operations between the PetWise and our 3PL partner. This includes effectively communicating and scheduling requirements to ensure on-time delivery and service level commitments are met. Additionally, the 3PL Manager supports business development, improved efficiencies and management within the 3PL logistics team by monitoring service level commitments and addressing delivery change requests, complaints, damage, claims, compliance charges and invoicing discrepancies. Position reports to PetWise - Director of Logistics. Target compensation - $75-90K. Position works day to day in our Dallas-area 3PL location.Key Responsibilities:• Act as onsite eyes and ears for PetWise Novato team to ensure smooth and clear communication.• Issue resolution including collaboration with teams for root cause and solutions of issues.• Collaborate closely with DC to address any system and/or shipping issues. • Reconcile and audit outbound invoices from 3PL, identifying and resolving discrepancies accurately.• Respond promptly to all inquiries from PetWise team members, ensuring calls and emails are returned within a reasonable timeframe, typically same day. • Conduct research, generate reports, and resolve billing and service discrepancies in alignment with PetWise goals and objectives.• Ensure all vendor guides are current, and all minimum requirements are met by DC.• Work Closely with PetWise Claims Manager to work with DC on any DC caused claims with corrective action (and any necessary training) put in place immediately.• Compliance charge tracking in collaboration with PetWise resources to ensure corrective action and dispute resolution occurs in a timely manner.• Ensure accurate inventory practices and cycle counting is up to date.• Monthly reporting on KPIs, process improvements and ongoing project tracking.• Attend facility safety meetings and training sessions as necessary. Identify and mitigate hazards to actively promote the local 3PL safety program. • Report all near misses, safety incidents, accidents, and employee injuries in accordance with established procedures. • Review current key performance indicators (KPIs) in conjunction with 3PL and PetWise to ensure our metrics are accurate. • Address all escalations, complaints, issues promptly to efficiently resolve service-related problems. • Mandatory involvement in quality audits and adherence to established quality procedures. • Some responsibility in coordinating the activities of team members project work. Does not direct or oversee the employee's daily work activities. • Job contributes to decisions on the overall strategy and direction of PetWise distribution, inventory and logistics strategy. • Problems are highly varied, complex, and often non-recurring, requiring novel and creative approaches to resolution. Work is collaborative in nature and communication, accountability and on time requests are essential measurements of the individual's success.Qualifications:• High School diploma or equivalent required • Bachelor's degree and/or relevant 3PL logistics and transportation experience of 5-7 years accepted in lieu of formal education. Proficient in Microsoft Office suite, including Excel and PowerPoint.• Ability to work independently and collaboratively in a team environment.• Ability to document issues and resolutions in a clear and concise way • Competence of Microsoft Office programs with a high level of Excel skills • Proficiency in utilizing third-party software and PetWise systems.PHYSICAL REQUIREMENTS:Ability to stand, bend, stoop, sit, walk, twist, and turn.Ability to lift to 25 pounds occasionally.Must be able to work around strong odors & animal ingredients Ability to use a computer keyboard and calculator.The work environment is indoors, much of the time is spent sitting at a desk.ABOUT US:PetWise is an innovation-driven organization poised for growth that embraces the vision to delight its customers while outperforming its competitors. The Company is also committed to sustainability, has innovation in its DNA and is an industry leader in the development and branding of smart, stylish, and innovative pet products. The Company's has a highly diversified brand portfolio which includes: SmartyKat, goDog, Sherpa, TrustyPup, Treatly, FurHaven, Pawscout, and is a category leader in pet toys, cat products, beds, and travel accessories. PetWise embraces diverse and passionate people who thrive in dynamic environments, embrace continuous improvement and who uphold PetWise's values and, of course, LOVE pets.Founded in 1990 and headquartered in Novato, CA, with additional offices in Bellingham, WA, McAllen, Tx, Mundelein, IL; the Company has its product development, manufacturing and 3PL capabilities across the continental U.S. and Canada. They also procure some of its products overseas in Asia and Mexico. PetWise offers a fun, flexible, and pet-friendly working environment where employees are empowered to help design the future of the Company.For more information on PetWise, visit https://www.petwiseproducts.com/. SALARY RANGE:The annual base salary range for this position is $75K - $90K. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.
Customer Technical Support Manager
Centerbase, Dallas
About CenterbaseAt Centerbase, you'll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients.Our belief and commitment are built on 3 Centerbase core values: Own it with Action, Better Every Day, Win as OneSummaryThe Manager, Customer Support is responsible for all post-sales customer support activities. The Manager will drive innovation with people, process, and technology to create the best customer experience. Develop and manage Centerbase incident and service request management process. Additionally, the position will be responsible for the coaching, development, and management of our Support team. ResponsibilitiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Manage and oversee Customer Support Team including setting objectives, managing performance, and providing feedback as needed.Ensure Customer Support resource readiness to meet organizational objectives and growth by owning all aspects of post-sales support, working with other teams/departments as needed.Create/Modify support processes (especially incident, service request, and problem management processes), materials, KPIs, monitoring, and controls as needed. Provide regular status updates on support activities.Maintain Customer Support tooling - including Salesforce CRM, Service Cloud, and Centerbase Support Environments.Continually improve Customer Support service offerings. Understand strengths and opportunities and develop service improvements to maximize the impact Customer Support has on delivering excellent customer experiences.Leverage Salesforce and other technology to create efficiencies and reduce response timesEnsure customers gain value from product and services placing a premium on customer retention.Consult clients on best practice methodology as well as specific industry related practices to maximize value.Handle all customer escalations.Partner with Product and Development teams on systems issuesQUALIFICATIONS:Bachelor's Degree in Business Management, MIS, or Communications 5+ years managing client facing Support role for a SaaS based technology companyProficiency with Salesforce.com; ability to produce professional presentations, reports and analysis for management.Excellent oral and written communication, organization, and presentation skills with customer centric approachAnalytical business thought process with the ability to present a plan and create deliverables while building confidence and trust with clients.Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)