Position Scope:The Customer Service Lead is fully responsible for all Anika Inc customer orders, documentation, and other activities required to support commercial activities. This position interacts as well as takes the lead with internal departments to complete complex transactions on required timelines. Attention to detail and critical thinking are required skills. They will interact with high-value customers and the International sales team. Strategic Focus Areas:Assist in all manner of corporate communications on the company's behalf with customers.Be able to create, edit, proofread, and maintain documents within the Anika regulatory environment.Produce and analyze reports with Excel.A solid understanding of the importance of meeting shipment deadlines while managing multiple internal deliverables.Must be able to shift priorities effectively in a dynamic environment.Specific Tactical Responsibilities:Become intimately familiar with the Anika Order Entry System.Partner with the Logistics team on order processing and document creation.Work with the Anika Regulatory team to create a comprehensive Master Control document control system.Assist in the timely resolution of safety and quality issues raised by customers or staff.Support Anika's Medical Quality System and Safety and Health Program by following procedures and advising others.Job Complexity:The job requires the individual to work on problems of diverse scope. The position exercises broad judgment within generally defined practices and policies and influences others to resolve technical problems and meet schedules. Erroneous or mistimed decisions may cause critical delays or cost impacts and may have an immediate effect on the company's success. The position interacts internally with peers and management. Required Qualifications:5 years of experience in a customer service position.SAP experience.Ability to work independently.Must be competent in MS Office programs.Desired Experience, Knowledge, and Skills:Previous experience within the medical device/pharmaceutical industry.Demonstrated experience with Microsoft Office Suite and database systems.Strong analytical and organizational skills. Proactive problem definition and creative problem-solving skills Ability to define creative alternatives and recommendations. Provide high energy and a readiness to collaborate with internal resources.Demonstrated teamwork skills and results orientation.Ability to work autonomously, effectively manage time and deliver results on time. Excellent presentation skills, both written and in platform presentation format.

Senior Product Managers - Single Use Digital

Millipore Corporation, Bedford

Senior Product Managers - Single Use Digital Job Location: EMD Millipore Corporation, 80 Ashby Road, Bedford, Massachusetts 01730 Telecommuting is available for up to three (3) days per week. Employee must reside within commuting distance of Bedford, MA, as the role requires at least two (2) days of in-office presence per week. Up to 20% domestic travel per year and up to 10% international travel per year is required. This position is eligible for the EMD Millipore Corporation Employee Referral Program. Responsibilities: Develop a clear vision and strategic plan for portfolio growth including long-range product strategies, positioning, and evolution of portfolio, creating value for customers;Lead the company's digital transformation of SU design portfolio through creation and execution of the digital infrastructure roadmap, which will include both internal and customer facing tools (e.g., CRM, CPQconfigurator);Drive the product development roadmap, including business cases, market sizing, and forecasting;Lead successful product launches from concept through commercialization (NPI);Develop and execute Annual Operating Plans (AOP) focused on revenue growth, operating margin, innovation, and life cycle management;Work collaboratively and lead cross-functionally with R&D, commercial, and operations, including value chain and other key business partners, to drive business results;Formulate pricing strategy to maximize top and bottom-line goals;Actively monitor competitive activity, market trends, and the voice of the customer and translate these into winning strategies for new and existing products; andProvide support and training as a part of GTM plan to internal commercial organization and externally through conference presentations, webinars etc. Requirements & Qualifications: Employer requires a Bachelor's degree in biotechnology or a closely related field and at least five (5) years of progressively more responsible work experience in a Biopharma Customer Experience occupation or related role. In addition, the employer requires the following: Demonstrated ability with digital software product management gained through two (2) years of work experience; Demonstrated ability in conducting market research through biopharma customer interviews and preparing business cases for biopharma digital projects gained through two (2) years of work experience; andDemonstrated ability in understanding and managing diverse datasets of biopharma manufacturing processes gained through two (2) years of experience. All years of experience may be gained concurrently. Applicants can send resumes to EMD Millipore Corporation, 400 Summit Drive, Burlington, Massachusetts 01803 (Attn: Req#273884) or apply online https://www.emdgroup.com/en/careers/job-search.html?