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Customer Experience Manager Salary in West Palm Beach, FL

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The actual requirements of this position will vary.Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.Regular use of the telephone and email for communication is also essential.Sitting for extended period is common.No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.Good reasoning ability and decision-making is important.Able to understand and utilize management reports, memos, and other documents to conduct business.Primarily an office position. Occasional site visits and field project visits may be required. Travel to offices and projects in various locations around the country as needed. The following physical activities or abilities are commonly, but not always, associated with site visits. Be able to stand or walk on a project site for extended durations.When on project sites or if performing some types of work activity wear all required Personal Protective Equipment (PPE) including, but not limited to, earplugs, protective eyewear, gloves, hard hat, steel toed work boots, and high visibility safety apparel.Work EnvironmentThe job is primarily performed indoors in a traditional office setting and occasionally outdoors at construction sites.The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.Job Site environment, including, but not limited to, machines, tools, heavy equipment, chemicals, solvents, dust and fumes.Occasional exposure to extreme weather conditions.Uneven ground.Perks and BenefitsForgen offers a comprehensive benefits package including medical, dental, vision, a retirement plan, employer paid short-term disability, accident insurance, and more. We also reward our employees hard work with bonuses, vacation, and paid holidays. We believe in a flexible work environment work model for most non-craft positions. As an added bonus, we also offer an awards program, education assistance program, and a robust wellness program. DEI StatementDont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forgen, we are dedicated to building a diverse, inclusive, and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles here at Forgen, and Forgen is committed to hiring the best candidates for all positions.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.It is the policy of Forgen to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. Forgen is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers. Forgen does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. In order to provide the best experience for all stakeholders, we limit the number of agencies and recruiting vendors we partner with. If you would like to be considered for a particular search or added to our approved agency list, please complete and submit this form: Agency Request for Authorization - Perform SearchForgen, LLC and its parent and/or affiliated companies (together Company) take your privacy seriously. We want you to know how we collect, use, and disclose, your personal information. You can access our CCPA policy by clicking here.PI239635834
Project Manager Civil
Hays, West Palm Beach
Motivated to HIRE!! Project Manager - Multiple Openings (3) Project Manager (Site Development/Private) - $105k-$130kProject Manager (Roadway/Highway) - $110k-$130kYour new roleWe are currently partnered with multiple heavy civil construction companies that operate throughout the greater West Palm / Stuart / Ft. Lauderdale area looking to immediately hire an experienced Project Manager. They specialize on projects in the private, public, and municipal sector. If you're looking for a position with long term career opportunities, work life balance, growth potential, and a good company culture than apply today.What you'll need to succeed5+ year of related Project Manager experienceExperience with Earthwork, Underground Utilities, Grading, Clearing, Roadway, etc.Experience on Public, private, or municipal projects preferredEstimating experience a bonus (HCSS/Agtek)Salary $110k-$140k BOE, vehicle allowance, Great benefits, flexible PTO, and M-F work weekWhat you'll get in returnMonday - Friday work week!Great company cultureVehicle AllowanceCurrently offering above market salary, relocation assistance, 401k match, PTO, and benefit package.What you need to do nowLike to know more? Apply with your resume via this advert. If you think this position may not be for you, we have various other roles in the area for Project Managers, Estimators, and Superintendents.
Retail Manager, Operations
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Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us! Job Summary: The Operations Manager (OM) is responsible for managing the store warehouse, delivery organization, inventory processes, and other operational aspects of the store. He/she is also responsible for supporting the Store Director in the achievement of driving planned sales, margin, expense reduction, shrink reduction, and profit goals. In the absence of the Store Director, the OM will assume the Store Director’s duties. Responsibilities & Duties: Driving Sales & Operational Execution: Role models behaviors for all members of their assigned District Team. Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining American Freight cultural values across all team members. Manages the warehouse team to ensure proper staffing, achievement of labor plan, execution of backroom standards, support for sales staff and efficiency of the warehouse operations. Manages the delivery team to ensure program operates per company process, proper staffing, compliance with all delivery regulations, certification of all vehicles and drivers, efficiency and optimization of delivery services, proper use of customer routing and notification software, achievement of labor plan, and other delivery metrics. Responsible for execution of all daily store operational activities and ensures all Activity Planner tasks are completed and signed-off by the due date. Full accountability for minimizing shrink & damage expense by maintaining strong operational processes and asset protection controls in the facility. Maintains inventory accuracy by ensuring that accurate cycle counts are performed, scan receiving, and fulfillment processes are completed, manages online order fulfillment process; reconciles store unavailable bins and reviews and acts on other inventory reports as warranted. Oversees the shipping and receiving process to include all Purchase Orders, Transfer Orders, Reverse Flow process, and other product movement is handled correctly within the facility. Trains and coaches team to minimize product damages and employee accidents; assesses damaged inventory to determine salability; ensures all confirmed damage is properly marked-out of inventory. Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit. Assists in managing the overall customer experience, including online customer reviews; primary owner of the delivery, and customer pickup, experiences. Responsible for the process of staging Delivery/Customer Pickup merchandise, and for the systemic fulfillment of all delivered orders. Acts as the Manager on Duty.   Managerial: Takes ownership for implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery, and associate morale. Hires, trains, and coaches, a diverse, high-performing warehouse and delivery team Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices Manages training for all delivery and warehouse personnel. Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner. Partners with Corporate HR as needed. Manages warehouse and delivery labor expense to store financial plan. Manages building safety and security per company processes; primary store owner of facilities issues. Partners with Corporate Facilities Team and Corporate Asset Management as needed.   Administrative: Creates scheduling policies that keep the warehouse team staffed and delivery routes covered; assists with sales floor scheduling in the absence of the Store Director. Ensures store presentation standards are maintained to company expectations. Manages compliance for all warehouse and delivery personnel; ensures that all delivery drivers are fully compliant with all Department of Transportation (DOT) requirements. Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards. Ensures that the store operates in full compliance with applicable laws, regulations,and company ethic policies. Completes paperwork, within established guidelines, related to entering trucks and confirming pickup/delivery dates. Performs other duties as assigned. Is proactive in assuming responsibility for needs of the store/store team. Qualifications: Educational: High School Diploma or Equivalent required, bachelor’s degree preferred. Experience: Previous experience as a Warehouse Lead or Sales Lead; experience with retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards, is preferred. Ability to work a flexible schedule, 45 hours a week minimum, exclusive of meals and breaks, including evenings and most weekends. Must be able to lift at least 50 lbs. Excellent customer service and communication skills. Desire and ability to move forward within the organization.   Preferred Skills: Strong leadership, coaching, and associate development skills. Action oriented, with strong skills in execution. Computer literacy, with Excel/Word/Handheld Unit experience preferred. Strong drive for results. Ability to manage multiple priorities simultaneously. Knowledge of retail business and store operations. Experience with Physical Inventory Processes preferred. COMPENSATION: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $43,000 to $45,000 per year.   American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment. Store Operations
Customer Service Representative - West Palm Beach, FL
Oldcastle, West Palm Beach
Job ID: 493705Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials. Now offering up to $1,000 retention bonus.SummaryThis position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues. Essential Duties and Responsibilities Assist customer with product questions, ordering, order tracking, complaints and problems Enter orders into system for billing and delivery Prepare quotes and coordinates mailings of literature and samples Coordinate delivery schedules with dispatch Keep merchandise and sales brochures stocked on shelves Retrieve needed information for credit department Issue credits or debits accurately when applicable Answering incoming calls and managing voice mails Taking sales orders from sales representatives and customers by phone, radio, email and text message Assisting walk-in counter customers Receiving cash payments and running credit card approvals and check approvals Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes Printing and distributing e-mailed customer purchase orders Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.Requirements / Education / Experience Experience within the Paver or Masonry business a plus, but not mandatory High school diploma / equivalent or a comparable combination of education, experience or training in related field Proficient in Microsoft Office Suite Good with basic math Good organizational and problem solving skills Experience with multi-line phone system Attention to detail Strong phone and verbal communication skills along with active listening Ability to multi-task Physical Environment Ability to sit for extended periods of time Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard Bending and some lifting Extensive writing Extensive phone and radio use Tasks can be very repetitive Able to provide assistance to others in moving heavier or bulkier objects Slight lifting of ship tickets and overnight packages What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 21, 2024 Nearest Major Market: Palm Beach Nearest Secondary Market: Miami Job Segment: Outside Sales, Temporary, Sales, Contract
Sr Site Civil Project Manager
Insight Global, West Palm Beach
Qualifications:10+ years of successful site/civil engineering experience specifically in land development on both small and large projects Site/civil experience from concept to completion on a variety of project sites including the ability to design and oversee site layout, grading, drainage, infrastructure, etc Proven track record with strong client and business development Bachelor's Degree in Civil Engineering Professional Engineering License (PE)Preferred Additional Qualifications:Private Real-Estate Development experience Proficient with Civil 3D and/or AutoCADJob Overview:Insight Global is seeking a Senior Site/Civil Project Manager to support a large engineering client. The Sr Site Civil PM will have the opportunity to work on a diverse range of projects that shape the infrastructure of communities. Your expertise will be crucial in designing and permitting spaces that people use every day, from cozy residential neighborhoods to bustling commercial centers and everything in between. You'll be part of a dynamic team, working closely with office leadership to not only contribute to the growth of the firm but to your growth within the organization. You will be a key asset as you engage in business development activities. You'll be instrumental in forging new client relationships while nurturing existing ones, ensuring that our firm continues to thrive in a competitive market. You will lead our site/civil engineering efforts, guiding projects from the conceptual stage through to completion. This includes designing and overseeing the layout, grading, drainage, and infrastructure of various sites, as well as managing storm water design and hydrologic/hydraulic analysis. Your role will also involve preparing SWPPP and integrating various engineering disciplines to ensure comprehensive project development.