Hotel Manager Salary in San Jose, CA

Job Description Summary The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to theSonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Createprocesses and procedures to ensure the hotel is properly supplied with all guest amenities, all food andbeverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their jobfunctions.• Manage the front office and reservation functions to ensure the delivery of superior guest services, the securityof monies, credit card transactions and guest information.• Responsible to manage all approvals, billing, and collections of hotel's Accounts Receivables.• Prepare Month End Reporting for the preparation of hotel financial reports.• Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in allareas of the hotel. Establish, implement, and inspect that procedures to ensure all guest rooms and public areasare clean and in proper condition to meet guest expectations and brand standards.• Provide regular direction and manage hotel operations to establish and implement procedures to ensure routineinspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.• Manage both the daily execution of the breakfast, evening social and the pour food and beverage operation, toensure standards of operation and quality and guest satisfaction are maintained. Ensure the shoppeconvenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and orderreplenishments in a timely and efficient manner.• Ensure the proper process is in place to manage and report on department expenses. Work with the GeneralManager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeepingdepartments.• Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food,beverage, material, and equipment.• Monitor and control food and beverage costs and ensure procedures are followed to ensure the security andproper storage of food and beverage products, inventory, and equipment and to minimize waste.• Ensure the proper process is in place to manage and report on the human resources and benefits programswithin the Front Desk, Food and Beverage and Housekeeping departments. This includes the recruiting,onboarding, training, ongoing performance management, and offboarding of all associates of the threedepartments.• Ensure the proper process is in place to manage and report on the proper use, maintenance and location of allinformation technology hardware and software provided to the Front Desk, Food and Beverage andHousekeeping departments.• Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to managethe hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and theanalysis of hotel spending to identify efficiencies.• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.Respond to guest complaints or concerns in a prompt and professional manner.• Promote teamwork and quality service through daily communication and coordination with other shifts anddepartmental management.• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and toprospect for additional sales leads.• Enforce hotel standards, policies, and procedures are in place within the operations departments.• Act as "Manager on duty" as required.• Regularly sell hotel rooms through direct client contact.• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.• Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:• Bachelor's degree in Hotel Administration, Business Administration or related field preferred.• Two years of previous supervisory experience preferred.• Previous background from the extended stay industry preferred.• Ability to speak, read, and write fluent English; other languages beneficial.• Professional verbal and written communication skills.• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.• Problem solving, reasoning, motivating, organizational and training abilities.• Ability to prioritize and organize work assignments.• Experience with Microsoft Office and Opera systems preferred.• Ability to travel including some overnight travel is required.• Valid driver's license required.• Frequently standing up, bending, climbing, kneeling, and moving about the facility Additional Job Information/Anticipated Pay Range Pay range $60,560.00 - $66,560.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The elevated Signia by Hilton San Jose is searching for a Front Office Managerto join theFront Officeteam.Located across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. The hotel has 541 rooms and over 65,000 sq. ft. of meeting and function space, signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities.The ideal candidate will have at least one year of hospitality management experience with schedule flexibility. An experience with Union and Luxury operations is highly preferred.What will I be doing?As Front Office Manager , you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members #LI-VS1What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work . We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportiveparental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment.Salary Rate Range: The Salary Rate Range for this role is $70,000-$75,000 and is based on applicable and specialized experience and location. #L I-JL2

The Doubletree by Hilton Hotel San Jose is looking for a Front Office Manager to lead their front desk team to success! This is a perfect opportunity for someone that wants to take the next step into a managerial role in the hospitality industry.We are a full-service property with 505 guest rooms, less than five minutes from San Jose International Airport and ten from downtown San Jose. Shopping, restaurants, and more!What will I be doing?As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Drive property-designated vehicles to transport guests to and from local airport in the event that a shuttle driver is not available Recruit, interview and train team members What are we looking for? - Minimum 2 years Hotel leadership experience preferred - Experience managing a unionized workplace is a plus - Full availability to work varying shifts including weekends and holidays required- Valid Drivers licenseSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The BenefitsHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement**Available benefits may vary depending upon property-specific terms and conditions of employment Annual Salary Range: $70K-$73K#LI-MM3

As a Coordinator in the Sales, Catering and Events department, you will be responsible for assisting and supporting several Sales, Catering & Event Managers.What will I be doing?Specifically, your essential functions will be to perform the following tasks to the highest standards:• To organize, plan and prioritize your duties by developing plans and goals.• Timely communication to internal and external clients via telephone, email, written documents or in person.• Handling phone calls, e-mails and greeting clients for Sales, Catering and Events in a professional, courteous manner.• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.• Creating and communication of documents including but not limited to BEOs, group resumes, contracts, post event reports, menus, diagrams/floor plans.• Working with affiliate groups.• Assist with clients and deliver on the client's expectations.• Demonstrate knowledge of job systems, products, booking systems, and processes.• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.• Ensure high quality service by communicating and assisting others to understand the guest needs. • Participate in customer site inspections and assist with the sales process as necessary.• Other duties as necessary based on business needs• Regular attendanceWhat are we looking for? Minimum Years of Experience: one (1) year guest contact or customer experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc) Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate for this position is$25.00 to $27.50 and is based on applicable and specialized experience and location.

Hilton San Jose is on the lookout for a passionate Director of Sales & Marketing to spearhead our hotel's exciting new chapter! If you thrive in dynamic environments and have a knack for crafting unbeatable sales and marketing strategies, this is your moment to shine!As the Director of Sales & Marketing, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes.Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton's "commercial engine" and are essential to Hilton's ability to drive profitable growth. What will I be doing? The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance.This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals.In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy: Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient Work with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets Develop and execute departmental expense budget and forecasts Develop and maintain detailed and real-time knowledge of all competitor and market activity Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program) Leadership: Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales and marketing roles Lead, engage, and develop team members, including ongoing performance development and Career Development Plans Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to: Group Sales Business Transient Sales Leisure Sales Catering Sales Marketing Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations: Own performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans) In concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses) Liaise with Hilton Worldwide Sales, regional support and brand teams Build strong relationships with CVB, community influencers and 3rd party travel partners High level of engagement with customers from all sales segments Support of team's high-impact site visits and pre-convention meetings Support of sales managers sales travel into feeder markets #LI-SC1What are we looking for?To fulfill this role successfully, you should demonstrate the following minimum qualifications: Hotel Sales, Catering or Marketing Experience Leadership management Experience Ability to travel Experience in hotel management, or related industry, essential Highly professional presentations and communication (oral and written) skills Proficiency with standard Microsoft Office Ability to perform critical analysis It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Four-year college degree preferred Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportiveparental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) The annual salary range for this role is $150,000.00 - $160,000.00 and is based on applicable and specialized experience and location.

An Assistant Director of Sales is an extension of the Director of Sales and is responsible for managing a high-value group segment while mentoring select members of the team.Hilton is seeking experienced sales professionals, who want to grow into leadership roles and lead teams of their own.Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering and events management, call centers, and analytics functions. These functions are the core of Hilton's "commercial engine" and are essential to Hilton's ability to drive profitable growth.What will I be doing?The primary responsibilities of this position are to support the group sales team at your hotel/complex and support and participate in business strategies that are creative, dynamic and impactful towards achieving your hotels annual budget and crossover targets.As an Assistant Director of Sales, you will individually own and manage a key vertical market for your hotel as well as contribute leadership support to the commercial strategies for the sales team. One of your goals is to support the performance improvement of the sales team by helping them connect strategy and business processes. Business processes should be executed to impact revenue streams, including Rooms, Catering and Events. Key deliverables for this role are to support the deployment, team composition, and support the team's activities that are a "predictive and prescriptive" approach to drive performance.This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations - Understand the customer and the business leader's expectations. Adapt to a changing market. Strategy: Contribute to the hotel's Annual Multi-Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support. Actively engage with Hilton Worldwide Sales, Convention Bureau, and Intermediaries to retain existing customers and secure new business for the Hotel. Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. Develop, execute, and communicate a monthly, quarterly, and annual business plan for a designated market. Maintain up to date pipeline of business opportunities that will meet the short- and long-term business objectives for the designated market. Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. Conduct site inspections through expert story telling with prospective and existing customers based on their individual needs. Clear understanding of the competitive marketplace and the current state of the industry within the hotels geographic market. Leadership: Lead segments of daily and weekly business review and sales strategy meetings In collaboration with DOSM/DOS, contribute to the commercial strategy plan pertaining to sales, socialize and amend plan on a consistent basis. Contribute to the development of hotel's sales site visit strategies and approach Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools Lead enterprise and hotel level sales initiatives i.e., America's Week of Engagement, Global Week of Engagement, Sales Accelerators, Team Member Appreciation Week, etc. Support sales team members' activities while they are absent or are remotely based Contribute feedback to performance reviews for all sales managers and sales support Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals What are we looking for?To fulfill this role successfully, you should demonstrate the following minimum qualifications: Minimum Education: Bachelor's Degree preferred Minimum Years of Experience: Four (4) Years of Hotel Sales Experience with consistent track record of achieving annual production goals Additional Requirements: Ability to travel on short notice and adaptable to schedule changes Highly professional presentations and oral and written communication skills It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Affiliation with professional organizations with a tie to the travel industry Full-service hotel experience Proficiency in Delphi FDC Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!*The annual salary range for this role is $110,000 to $120,000 and is based on applicable and specialized experience and location.*#LI-CU1

The Hilton San Jose is looking to add a Food and  Beverage Manager to their team!  This dedicated, dynamic and organized individual will be responsible for directing and organizing the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.     The Hilton San Jose sits in downtown San Jose, directly connected to the San Jose McEnery Convention Center. Light rail links and The Tech Interactive are a short walk from our door. San Jose International Airport is four miles away and we’re 13 minutes from Levi’s Stadium, home to the San Francisco 49ers.    A Restaurant Manager is responsible for directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.   What will I be doing?    As a Restaurant Manager, you would be responsible for directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:  Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation  Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward  Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly  Ensure compliance with health, safety, sanitation and alcohol awareness standards  Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue  Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events  Recruit, interview and train team members    What are we looking for?   Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:  Hospitality - We're passionate about delivering exceptional guest experiences.  Integrity - We do the right thing, all the time.  Leadership - We're leaders in our industry and in our communities.  Teamwork - We're team players in everything we do.  Ownership - We're the owners of our actions and decisions.  Now - We operate with a sense of urgency and discipline  In addition, we look for the demonstration of the following key attributes:  Quality  Productivity  Dependability  Customer Focus  Adaptability  What will it be like to work for Hilton?      Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!    The annual salary range for this role is $80,000.00 to $95,000.00 and is based on applicable and specialized experience and location.  #LI-JL2

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Pay range $20.00 - $21.50/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

***Project Coordinator******Remote in AZ******12 Month Contract******Up to $24/Hr. on W2***About the role: Functional understanding and ability to work through coordination process to bring a hotel live on Auto Clerk PMS. Process includes speaking with hotels to provide them with information/deadlines to meet an agreed upon installation date. Gathers information so that hotel shell can be built. Assigns Online Training courses for branded hotels. Works with 3rd party Credit Card Processing Company to ensure smooth transition/installation of interface. Understanding of EMV setup process. Works closely with Training and On-Boarding team members to ensure hotel is accurately installed on PMS. Responsibilities:Creates and maintains documentation for end users and/or team on installation process.Owns the process to successfully onboard a hotel. Creates and maintains documentation, materials and tools. Assists in user training and support.May act as project manager for small projects as assigned. Protects the Company by handling business sensitive information with appropriate confidentiality.Plans and scopes length and difficulty of task.Identifies critical problems and directs effort accordingly.Resolves defined problems and separates and combines tasks for efficient workflow.Qualifications:Minimum 1 years' experience in Hotel Operations or Property Management Systems.Intermediate proficiency in Microsoft Office Suite.Basic project management skills including the ability to direct control and manage projects through completion preferred.Proven analytical, time management and written and verbal communication skills.Accountability, Problem Solving, LeadershipReceives operational guidance on duties, service standards and roles.

***Project Coordinator******Remote in AZ******12 Month Contract******Up to $24/Hr. on W2******MUST HAVE HOSPITALITY INDUSTRY EXPERIENCE***About the role: Functional understanding and ability to work through coordination process to bring a hotel live on Auto Clerk PMS. Process includes speaking with hotels to provide them with information/deadlines to meet an agreed upon installation date. Gathers information so that hotel shell can be built. Assigns Online Training courses for branded hotels. Works with 3rd party Credit Card Processing Company to ensure smooth transition/installation of interface. Understanding of EMV setup process. Works closely with Training and On-Boarding team members to ensure hotel is accurately installed on PMS. Responsibilities:Creates and maintains documentation for end users and/or team on installation process.Owns the process to successfully onboard a hotel. Creates and maintains documentation, materials and tools. Assists in user training and support.May act as project manager for small projects as assigned. Protects the Company by handling business sensitive information with appropriate confidentiality.Plans and scopes length and difficulty of task.Identifies critical problems and directs effort accordingly.Resolves defined problems and separates and combines tasks for efficient workflow.Qualifications:Minimum 1 years' experience in Hotel Operations or Property Management Systems.Intermediate proficiency in Microsoft Office Suite.Basic project management skills including the ability to direct control and manage projects through completion preferred.Proven analytical, time management and written and verbal communication skills.Accountability, Problem Solving, LeadershipReceives operational guidance on duties, service standards and roles.