Information Technology Specialist Salary in Phoenix, AZ

You miss 100% of the jobs you don't apply forVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CAPay/BenefitsAs a Desktop Field Services Specialist, you will:Must be willing to work Wednesday to Sunday work schedule. As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills. Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides incident status updates to management and end-users within the ticketing system (Remedy Force) Supports and maintains effective relationships with users Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting. Desktop imaging and deployment Upgrade workstations to Windows 10 & Windows 11 Ticketing system documentation and knowledge base article creation Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. This is a full-time opportunity.Pay Rate: $24.00 - $26.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 418667

Your future? Let's build it!Volt is immediately hiring for an IT Epic Support Tech (Remote)As a Support Tech you will provide technical assistance and customer service to support to providers, end users, and patients that are related to electronic medical record (EMR) applications.This is a full time opportunity.The ideal candidate will have: Associate degree or equivalent work experience or any equivalent combination of education, training, or experience One year of related work experience in customer service and/or in information technology systems support Prior work experience in healthcare environment and/or EMR--preferred Experience working with a ticketing system or Customer Relationship Management (CRM) tool--preferred Pay Rate: $20.00/hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 427025

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:We are looking for an expert in cryptocurrency who has extensive experience with blockchain forensic software for investigating anti-money laundering, complex financial crime, and/or trans-national organized crime. As a Cryptocurrency Investigations Specialist, Global Investigations - Financial Crime Intelligence and Investigations (FCII) organization you will be supporting the Global Financial Crime & Customer Protection program. In this role, you will support PayPal's Anti-Money Laundering and Compliance efforts by conducting complex investigations into illicit use of cryptocurrency, identifying financial crime patterns, and collaborating with internal and external partners (including law enforcement) to identify trends, emerging threats, and typologies.Job Description:Your way to impact Identify broader policy and product issues related to cryptocurrency activity by analyzing investigative leads and root causes.Research and review current and emerging trends involving cryptocurrency and other digital assets.Deliver verbal and written briefings to partners and leaders regarding current and emerging threats with cryptocurrency.Engage with internal and external partners in proactively identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.Your day to day Conduct comprehensive, high quality, end-to-end complex investigations that identify financial crime patterns, trends, and typologies in support of the Global Investigations team mission to mitigate risk to PayPal and its global users. Think critically and strategically and look beyond the initial facts presented to drive investigations to conclusion.Detect potentially suspicious activity through multiple platforms and jurisdictions.Respond appropriately to requests and fulfil time-sensitive regulatory filing obligations such as Suspicious Activity Reports(SARs)Operate independently while manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary.What do you need to bringUnderstanding of risk patterns and risk mitigation techniques and policies that detect, deter, and mitigate financial crimes.Advanced research and analytical skills, ability to assess and analyze large amounts of data with a high attention to detail, identify patterns/ trends, and create reports on critical information.Expert oral, written and interpersonal communication skills, ability to communicate complex information accurately, clearly and quickly to all levels of management.Knowledge of Federal Regulations (Bank Secrecy and USA PATRIOT Acts), and governing bodies such as Financial Crimes Enforcement Network (FinCEN) & US Department of Treasury's Office of Foreign Assets Control (OFAC), etc.Experience in Crypto-specific investigative work (preferred).Additional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Specialist, Carrier Procurement in Brokerage at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner. What your day-to-day will look like: Cultivate strong core carrier relationships while negotiating and securing carriers to move freight Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc. Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand Accurately maintain and update information in the company’s operating systems Conduct research in available databases for potential leads; make cold calls to prospects Track back-end billing and invoicing to ensure that carrier charges are accurate What you’ll need to excel: At a minimum, you’ll need: 1 year of procurement experience It’d be great if you also have: Bachelor’s degree or equivalent related work or military experience 1 year of transportation experience 2 years of sales or customer service experience The ability to exercise judgment and discretion while functioning independently within authorized limits In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

Penalty Review SpecialistBCforward is currently seeking a highly motivated Penalty Review Specialist for an opportunity in Phoenix, AZ, 85007!Position Title: Penalty Review SpecialistLocation: Phoenix, AZ, 85007Anticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 MonthsJob Type: HybridPay Range: $17/hr - $18/hr on W2Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Description:Primary Duties and Responsibilities: Examine and analyze data as presented by the customer applicant for consideration of abatement. Request clarifying information, evaluate both testimony and evidence to make findings of fact and render decisions in conformance with procedural standards, statutes, and tax laws.Utilize problem solving, critical thinking and decision-making skills to conduct analysis of information including financial records and historical data. On occasion educate taxpayers on filing requirements and recommend solutions to identified nonconformance.Prepare thorough files based on analyzed decisions for hearings and testify on behalf of the Arizona Department of Revenue. Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. Use automated accounting systems and applications to retrieve and review data files, analyze information, and analyze financial records in conformance to reporting and procedural standards.Detailed Duties and Responsibilities: Recommends and implements solutions to identified financial problems. Conducts analytical research of customer's explanation and documented evidence. Analyze financial records and historical data to make findings of fact in compliance with the Arizona Revised Statutes and tax laws to render a decision. Utilizes problem solving and critical thinking skills to determine compliance and noncompliance of penalties, liabilities or requirements. Requires data to be compiled and input using Google Suite programs and Tax Accounting System.Establishes and maintains effective communication with staff, citizens of diverse ethnic and economic groups, other governmental personnel, and others contacted in the course of the work. Prepares clear, concise and complete summaries and other written communication. Presents statements of law, fact, and argument clearly and logically. May represent the department at informal hearings. Ability to understand and apply statutes, laws and procedures governing filing requirements and assessment of penalty and interest.Ability to mathematically calculate tax, penalty and interest assessments according to department policies. Knowledge of and ability to learn various tax types, policies, procedures, sources of legal reference relating to local, state and federal law, and rules of evidence. Understands accounting and mathematical principles and the business environment and is able to apply analytical techniques. Good verbal and written communication. Able to work on multiple projects based on changing priorities.Able to work independently and/or in a team setting. Computer proficient. Efficiency in Google Suite and/or Microsoft Office products and other computerized systems. Particularly skilled with spreadsheets. Problem solving in variable situations requiring analytical, interpretive, evaluative, and/or constructive thinking within broadly defined policies and objectives.Other duties are assigned as related to the position. Follow established guidelines. Some college with major coursework in accounting, business, or a closely related field or two years of professional experience. Spanish speaking is a plus.Skills Required Google Suite and/or Microsoft Programs - particularly proficient in Sheets/Excel and Gmail. Research, analytical and critical thinking, problem solving. Skills Preferred Spanish Speaking Experience Required Understands accounting and mathematical principles, written and verbal communicationEducation Required Some college with major coursework in accounting, business or a closely related field or two years of professional experience Additional Information This position is Hybrid, mostly teleworkBenefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 223206 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationPhoenix, AZ (Onsite)Job TypeCustomer ServiceExperienceNot SpecifiedDate Posted06/04/2024

IT Support Specialist Needed!This medical technology company is looking for an IT Support Specialist for onsite support. You will provide support of all PC, Network, Server hardware and Software Applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, LANDesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. You will receive direction for more complex issues from Lead Administrators or management.What Will You Be Doing? Provides troubleshooting on technology equipment and deployments as needed. May participate in the testing and evaluation of new desktop packages and implements prototypes. Provides setup, deployment, and support of mobile devices. Monitors on-site IS Systems, including backups, UPS, and server/network equipment. Provide remote support for facilities and associates (VPN support). Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.). Engages with external vendors for support and services. Conducts end user training and learning sessions with associates. Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities. Maintains listing of spare inventory and electronic waste. Performs other duties as assigned. What Do You Need To Be Successful? High school diploma required; Associates or Technical school degree preferred 1-2 years' experience providing IS Support including network and application troubleshooting. Working knowledge of Lotus Notes and LANDesk technologies Ability to multi-task, troubleshoot, and adapt to changing environment Outstanding customer service skills!! Ability to travel up to 15% of time. This is a full time, estimated 6-Month contingent-to-hire opportunity in Swedesboro, New Jersey. The Payrate is between $22.00 and $26.00 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Job ID : 428388

Job DescriptionCompany Description:Tech Elevator is an intensive in-person and online education provider helping individuals and companies acquire in-demand technology skills for the modern workforce. Through our full-time and part-time coding bootcamps and company partnerships, we teach students and employees from diverse backgrounds to become software developers-while also helping them to build career-readiness skills and connections through our nationally recognized Pathway Program.At Tech Elevator, our mission is to elevate people, companies, and communities and, since 2015, we've been transforming lives through technology education. In 2020, we were listed as the 16th fastest growing education company in the US, and we've consistently led our industry in performance outcomes. We are also proud to be listed among Purpose Jobs 2022 Best Places to Work in Midwest Tech.For us, it's not just work; every team member contributes to a life changing program. We work hard to help our students uncover the best version of themselves, while working for a brand that empowers every employee to continually evolve and grow.About the Role:The Paid Media Specialist will appreciate the opportunity to offer strategic input and take ownership of critical paid media initiatives. S/he will work closely with key stakeholders across our organization and has a passion for growth-hacking new areas of an expanding business.Description:Tech Elevator is seeking a demand gen marketer to drive the growth of the Tech Elevator brand. The ideal candidate for this role will be extremely driven and goal-oriented, will thrive in a fast-paced environment, and has 3 - 5 years of experience.This passionate individual has executed fully integrated digital paid media marketing campaigns in a previous role (preferably agency), and understands the importance of a combined strategy of owned, earned and paid media. S/he produces excellent media plans, creative direction, and performance analysis, and knows how to turn data into actionable insights.ResponsibilitiesWork closely with the CMO to determine priorities that maintain team profitability and revenue growth-specifically growing incremental customers while driving cost to acquire efficiencies down.Responsible for hands-on optimization of paid display, paid social, and digital video campaigns across multiple lines of business and multiple platforms including Meta, Google Display Network, Google Discovery, YouTube, CTV, and/or OTTMonitor, analyze and optimize campaign structure to improve conversion rates, decrease cost per conversion action, increase ROI, grow volume and budgets, and reach business objectives.Work to meet and exceed channel-specific volume and efficiency goals and offer proactive strategic campaign recommendations.Regularly report on channels' performance and make recommendations for both scale and efficiency improvements.Work with the marketing team to ensure campaigns have message optimization and creative alignment.Identify and maintain proper account/campaign/adset/ad structure while adhering to channel-specific best practices.Copywriting of ads and landing pages as needed to improve user comprehension and increase conversion of target audiences.Grow new leads by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).Ideate, create, and support both consumer and B2B media campaigns; create templated campaigns for replication and efficiency.Tracks website activity and reports regularly on trends in Google Analytics / Tag Manager.Manage internal and external stakeholder relationships and expectations.Experience & Requirements3 - 5 years of full-time experience with proven results in paid media, lead generation, quantitative analysis, and management of third party platformsExperience with Google Ads, Meta Ads, LinkedIn Ads, YouTube Ads, and CTV (MNTN) platforms.A team player who is passionate about their contribution towards delivering great workAbility to gain useful consumer and brand insights using analytics platforms such as GA4 and various media channel analytics tools.A proven ability to deliver on strong writing and editing tasks.Outstanding verbal, written and interpersonal skills.Strong organization skills; ability to set goals and delivery on priorities.Ability to multitask effectively.Deep understanding of web metrics, digital analytics and the ability to generate, analyze and interpret data.Easily learns and adapts to new technology, software and responsibilities.Working Conditions:Remote positionOccasional evening and weekend hours as required for eventsOccasional travelCompensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $$41,865.00 to $95,368.80. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions.Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Under general supervision, perform customer research, perform analysis using available reports and dashboard provided, and execute standard operating procedures required for daily Sales support functions.Responsible for the timely completion of assigned issues, defined processes and procedures ensuring accuracy, completeness, and compliance with service-level agreements (SLA) and internal standards. Identify anomalies and make decisions based on rules and procedures to resolve. May review more complex issues that have been elevated for assistance. For more complex issues, elevate for assistance. Strong interpersonal, written, and oral communication skills. Frequently conducts basic moderate analysis to solve problems or answer questions.  Regular interaction with US based and regionally based sales professionals and their aligned customers. Requires the application of advanced specialized/technical skill sets relevant to the role and objective of the department. Works individually and leads teams with internal/external customer interaction. Leads diagnosis, review, analysis, interpretation of data/information creating innovative solutions.Essential FunctionsProvide quality service at an advanced level resolving complex customer issues for internal and external customers across the ship to collect cycle Engage and interact with Sales (as needed) to understand a customer's organizational structure including physical locationsUtilize computer technology to perform tasks associated with correcting the customer structurePerform defined procedures and processes with accuracy and completenessEnsure time commitments and deadlines are metConduct web-based research and leverage other internal analytical tools as needed to perform job dutiesVerify data and execute procedural check to ensure process consistency and data qualityUse appropriate communications methods to understand and share information with sales, leadership and broader teamPrepare reports, as required, that may include recommendations for areas of improvementPerform ad-hoc reporting and analysis, as defined in internal standard operating proceduresMinimum EducationBachelor's degree or four (4) years general business experienceMinimum ExperienceFour (4) years' experience working with Customer Success, Revenue Sciences and Customer Experience functions, Customer Hierarchy Tool, new account set-up, or customer/sales alignment.   Knowledge Skills and AbilitiesExcellent time management skills. Strong interpersonal skills as well as strong written and oral communication skills. Experience is specifically related to the department's specialty. A related advanced degree may offset the related experience requirements.Preferred Qualifications: Customer-facing or Sales experience. Provide quality service resolving complex customer issues across the ship to collect cycle. Ability to organize, plan & prioritize workload in a fast-paced environment. Strong verbal/written skills, active listening & ability to handle conflict. Highly motivated professional, driven to make an impact with customer and Sales. Working knowledge of FedEx invoicing, payment and claims solutions and customer issues. Curious mindset while being customer obsessed!Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: U.S. Pay Range: $5,364.26/month - $9,476.86/month New York Pay Range: $5,662.27/month - $9,476.86/month New York City Pay Range: $7,152.35/month - $9,476.86/month Colorado Pay Range: $5,662.27/month - $9,081.99/monthAdditional Details: Memphis, Pittsburgh, Harrison, Phoenix, Dallas, or Orlando. Remote considered. Multiple positions available. Relocation may be considered per business need.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected] have rights under Federal Employment Laws:Equal Employment Opportunity is the LawEEO is the Law SupplementPay Transparency PolicyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish)

IT Digital Specialist (Banking)Portland, OR (Remote- Preference is a local candidate)Direct Hire- Full Time$67-79K DOE and Education Ledgent Technology has once again partnered with a key employer in the Portland market here in OR for their open Digital Product Specialist role!WHAT THE CLIENT IS LOOKING FOR:Payment system experience would be huge - subject matter expert (Online)Banking experience is a hard requirement.3 years of experience in consumer and small business segments, including deposit and credit productsPOSITION PURPOSE• The Digital Product Specialist will be responsible for executing and implementing strategies effectively for digital and self-service products, including digital banking, mobile banking, automated voice systems, and ATMs.• This role aligns with our client's Strategic Flywheel and involves managing day-to-day operational tasks and enhancing the member experience through these channels.• The Digital Product Specialist will identify trends based on both internal and external data, implement innovative solutions, and adjust existing products to support the strategic direction of remote services for both consumers and businesses.• This individual will contribute to the creation of the annual business plan for digital products and support the Flywheel initiatives. They will manage the research, planning, and launch of new projects and programs that enhance this plan.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Enhance member experience by supporting all digital and self-service products including digital banking, mobile banking, automated voice systems, and ATMs.• Optimize digital service delivery, analyzing user experiences through metrics such as Net Promoter Score and Member Effort Score.• Oversee the introduction and implementation of new digital and self-service products, ensuring they align with the organization's quality standards.• Provide strategic input, manage digital product strategies, and implement effective digital service solutions.• Act as the primary contact for resolving issues related to digital products, fraud events, system outages, upgrades, and ensuring member satisfaction and efficient system operations.• Provide prompt resolution for issues escalated by staff, contributing to growth and retention of relationships.• Oversee and analyze user data related to digital and self-service products, supporting informed decision-making at the executive level.• Effectively manage project requirements, timelines, and budgets, ensuring they align with strategic goals.• Assess potential risks associated with digital product initiatives, providing recommendations to executive leadership for mitigation.• Participate in planning and implementation of digital product-related projects, serving as an internal resource on digital matters.• Manage relationships with digital product vendors, ensuring all digital products comply with legal and compliance standards.• Collaborate with marketing to promote digital services, driving profitability and member satisfaction.POSITION REQUIREMENTSQUALIFICATIONS• Skilled in researching and identifying opportunities to enhance digital and self-service products, improving the member experience.• Organized and proactive, demonstrating exceptional planning skills and attention to detail.• Creative and independent thinker, capable of analyzing digital product needs and implementing strategic solutions.• Experienced in leading digital banking projects and coordinating cross-functional teams for efficient project delivery.• Comprehensive knowledge of laws and regulations relevant to digital and self-service products.• Solid understanding of business operations, with the ability to solve problems and thrive in a results-oriented environment.• Excellent communication and interpersonal skills to engage with staff, members, and create profitable promoters.• Proficient in managing relationships with vendors and consultants, ensuring alignment with the organization's digital product initiatives.EDUCATION/EXPERIENCE REQUIREMENTS• Bachelor's degree in business administration or equivalent work/educational experience required.• 3+ years of experience with consumer and small business segments, including deposit and credit products.• Experience in supporting member accounts, managing payment activities, addressing escalation issues, and maintaining vendor relationships.• Experience with digital and self-service technology solutions in the financial industry.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Full Job Description Apply today to be one of our client's Call Center Agents with career growth opportunities! You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries. This position is fully remote. As a Call Center Agent, you will: Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client's brand reputation in a prompt manner Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology Communicate ideas to change the business have an eye for details and excellent follow-up Be an expert in the client's brand, products, and services to answer all customer questions Attract and retain customers by answering suggesting information other products and services to meet their needs. Keep records of customer interactions, transactions, comments, and complaints Contribute to team efforts by accomplishing related results as needed Education: High School Diploma or GED Equivalent Experience: Minimum of 2 years of experience working directly with customers 1 to 3 years in a call center environment preferred Skills/Knowledge: Proficiency in Microsoft Office Suite Innovative team player that is cooperative Exceptional communication skills both written and verbal Ability to prioritize multiple requests providing timelines Goal-oriented and emphasizes accountability for delivering results Have a passion for execution and success Job Type: Full-time Pay: $21.90 + Commission ($64,000 - $72,000) per year. Benefits: Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Monday to Friday Weekend availability Supplemental Pay: Commission pay