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Customer Experience Manager Salary in Marlborough, MA

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Sr. Product Manager (Upstream - Growth Segment)
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Company Overview:Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela's world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. 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HUMAN RESOURCES/ADMINISTRATIVE ASSISTANT
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Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, architects, scientists, and technical specialists. Apply today and join the company that is Leading with ScienceWe are currently seeking a Human Resource/Administrative Assistant to provide HR and Administrative support to multiple Tetra Tech locations in New England and New York. This position is located in our Marlborough, MA office, Monday through Friday, and fully in-office. Our Marlborough office is located in the Marlborough Technology Park. The Park offers wonderful amenities such as a café, gym, outdoor areas, and much more.Your Role:Administrative Assist with minor printing and binding requests. Call vendors for copier problems and call service provider as needed, when requested. Purchase, monitor, and stock office/kitchen/ PPE supplies. Receive, sort, and distribute incoming mail daily. Process and ship outgoing mail/packages per appropriate delivery method daily. Submit work order tickets to the property manager for needed repairs/maintenance. Set up and take down conference rooms as needed. Add and remove mailboxes as needed for new hires and terminated staff. Clean out/set up workstations with equipment and supplies as needed. Clean office kitchen refrigerators and microwaves as needed. Assist with administrative word processing, data entry and other administrative needs as requested. Human Resources Maintain accurate and up-to-date human resource files, records, and documentation. Assist with the onboarding of new employees. Process data changes for the entire life cycle of an employee into HRIS database. Assist with posting job openings and scheduling interviews. Answer employee questions about policies and procedures and refer employees to HR Manager as needed. Upload and transmit data files. Assist with coordination of career fairs. Perform other duties as required. Qualifications: Associates Degree in business, human resources or related field preferred 2-4 years of related HR and/or administrative experience Experience with MS Office (Word, Excel, Outlook, Access) and Adobe Acrobat Strong interpersonal communication and customer service skills Proven organizational skills with strong attention to detail Additional Information:You will be required drive on an occasional basis for business purposes, to do this, you will need a valid driver's license, pass a motor vehicle record (MVR) background check, and maintain a safe driving record.At Tetra Tech, health and safety play a vital role in our success. Tetra Tech's employees work together to comply with all applicable health & safety practices and protocols.The anticipated hourly rate for this position ranges from $20 to $23 per hour. Please note that Tetra Tech considers various factors in determining pay, including but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business Additional information on our benefits package can be found at Life at Tetra Tech - Tetra TechAbout Tetra Tech:Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 550 locations around the world. Our reputation rests on the technical expertise and dedication of our employees27,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:LinkedIn: @TetraTechCareersTwitter: @TetraTechJobsFacebook: @TetraTechCareersTetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.Please no phone calls or agencies.Additional Information Organization: 143 INE
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Environmental Management Manager
The TJX Companies, Inc., Marlborough
Energy Management ManagerThe Opportunity: Contribute To The Growth Of Your Career. In this role you will manage all activities within the Energy Management Department. Overseeing all HVAC equipment repair and maintenance processes and program standards for 3,600 TJX US locations as well as the Administration team who handles the day-to-day work order activities. Provides support and leadership development in alignment with TJX values and culture. Ensures customer service to all TJX store locations, manages resolution of complex and costly repairs, execution of inspection and maintenance contracts, and monthly financial reporting while taking into consideration the impact on associates and customer experience. Responsibilities:Promotes TJX CultureSupports Leadership / talent developmentPeople management includes hiring, performance reviews, ensuring team is being coached and supported for their specific career goals Directs daily activities regarding the resolution of service issuesProvides training and functional guidance on department and company proceduresAnalyzes productivity, customer service performance, and adherence to departmental procedures Resolves escalated issues or persistent problemsRuns proactive reports to help resolve reoccurring issuesManages the performance of all HVAC vendorsReviews vendor daily Service Channel updates to ensure timely and accurate reportingEstablish and maintain scalable processes that ensure optimal customer service performanceBuild relationships with operational partners across the businesscollaboration within team & cross-functionally and actively finds opportunities for improvementsanalytical and quantitative skills, including high level of attention to detail and ability to drive & lead changeManages the financial and strategic initiative of department budgets. Monthly financial reporting including accruals and capital forecasting Approves invoices in Oracle and ServiceChannel for Facilities- $50k approval level Annual Sarbanes Oxley testing with AuditorsWeekend/off-hour Emergency Support as neededWho We Are Looking For: You. Degree preferred or equivalent management experienceyears of Corporate Supervisory/Management experience preferredCall center experience preferredService Department/Office experience preferredManagement skillsCustomer service oriented HVAC experience a plusExperience with Service Channel a plusProven proficiency with Microsoft Office applications, including advanced Excel Agile mindset, ability to multitask in a fast paced environmentStrong listening, follow up and organizational skillsExcellent verbal and written communication skillsPrior experience leading others in a dynamic, fast paced environment a plusAbility to work with ambiguity, removing obstacles and maintaining focus in complicated situations to deliver results for self and teamProven track record prioritizing tasks and delivering results while handling multiple priorities in a constantly evolving environmentWe care about our culture, but we also prioritize your needs! Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.This position has a starting salary range of $90,200 to $115,200 per year.This position is eligible for an annual incentive. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Engineer II, Plant Engineering
ModernaTX, Inc., Marlborough
The RoleIn this role, you will be responsible for HVAC, GMP Facilities and Grey Utilities engineering and maintenance and Moderna's Manufacturing Building in Marlborough, MA. You will be the subject matter expert for Utility Systems throughout construction and will work directly with CQV team members to ensure that all commissioning and qualification efforts are coordinated with full knowledge and understanding of the utilities supporting each activity onsite. This position will provide engineering support for all site utilities and will lead investigations for any non-conformance events along side the Quality, IT and Manufacturing teams.Here's What You'll DoThe Plant Engineer will participate on project teams through all phases of engineering projects in the HVAC and utility areas including conceptual design, detailed design, equipment procurement, construction, installation, start up, commissioning, validation, and qualification of facilities and/or equipment.Collaborate effectively with Construction Team, CQV Team and Moderna End Users throughout each phase of construction to ensure proper turnover of systems, utilities, equipment and all associated documentation. Owner of the GMP utility and HVAC equipment and systems at the Marlborough site to include troubleshooting equipment to determine root cause of failure modes, owning Corrective/Preventative Actions and associated change controls, providing input into preventative maintenance plans, assessing change controls, and continuous improvement initiatives.Systems include but are not limited to; WFI, RODI, Compressed Air, Process Air, Nitrogen, Vacuum and HVAC. Provide a high level of customer support to the Facilities and Manufacturing teams, the Plant Engineer must develop a deep knowledge of the utility and HVAC requirements of each of the manufacturing areas.Troubleshoot and investigate system trends and alarms through use of BMS and CMS systems.The Plant Engineer must work in a safe manner at all times by adhering to all safety procedures and have a proactive safety mindset.Generate, review, and maintain lifecycle documentation associated with all systems from construction through daily operations. Here's What You'll Bring to the Table:A key requirement of this position is the ability to collaborate with cross-functional stakeholders to determine the best path forward to identified issues by balancing technical, compliance, and business objectives.The Plant Engineer needs to be able to drive results by owning and completing the subsequent projects including high quality technical writing within the required quality systems and meeting the project timelines to ensure the production schedule is not impacted.BS in Mechanical Engineering or Chemical EngineeringMinimum of 3 years professional experience required in engineering, facilities or operations.Familiarity with biotechnology operations, including GMP labs.Knowledge of cleanroom design, GMP HVAC and GMP utilitiesExcellent interpersonal and communication skills (verbal and written) are required.Expected to be able to present own work to peers and cross-functional managers and influence leadership decisions.Technical writing skills required.Must be able use his/her technical background to investigate issues using a structured problem-solving approach to determine true root cause and develop effective corrective and preventative actions.Must be able to be able to find true root cause and path forward for complex problems.Ability to interact well with other groups and must be able to take ownership of and follow through on assignments.Must be able to drive results on multiple complex assignments simultaneously with minimal required direction from his/her supervisor.Ability to represent Moderna's interests, objectives, and policies in a professional and responsible manner.Additional duties as may be assigned from time to timeA desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:Highly competitive and inclusive medical, dental and vision coverage optionsFlexible Spending Accounts for medical expenses and dependent care expensesLifestyle Spending Account funds to help you engage in personal enrichment and self-care activitiesFamily care benefits, including subsidized back-up care options and on-demand tutoringFree premium access to fitness, nutrition, and mindfulness classes Exclusive preferred pricing on Peloton fitness equipmentAdoption and family-planning benefitsDedicated care coordination support for our LGBTQ+ communityGenerous paid time off, including:• Vacation, sick time and holidays• Volunteer time to participate within your community• Discretionary year-end shutdown• Paid sabbatical after 5 years; every 3 years thereafterGenerous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents 401k match and Financial Planning toolsModerna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit optionsComplimentary concierge service including home services research, travel booking, and entertainment requestsFree parking or subsidized commuter passesLocation-specific perks and extras! About ModernaSince our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.Moderna is a smoke-free, alcohol-free and drug-free work environment.Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. (EEO/AAP Employer) -