Escalation Manager Salary in Louisiana, USA

DescriptionSummary:Uniformed position at all times. Armed Security Officer’s duties include being a visible deterrent to criminal activity, providing security for patients, Associates and visitors, protecting and patrolling hospital buildings, assets and premises as assigned. The Armed Security Officer is responsible for responding to all emergency codes, internal/external disaster events as needed and/or requested, conducting preliminary investigations of reported incidents, and performing other security related tasks as directed by a security supervisor/and or Manager. The Armed Security Officer must have flexibility in hours and be able to rotate between facilities including travel whenever necessary. CHRISTUS Approved uniforms must be worn in accordance with dress code requirements.Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Conducts frequent security patrols of the facilities and grounds as assigned. Identifies and reports trends related to security issues. Recommends actions. Takes initial information for an incident report, uses proper grammar, spelling, punctuation, notes only the facts, leaving out personal opinions and submits report in a timely manner (no later than the end of assigned shift).Responds promptly to all service requests relayed by supervisor, telephone, pass-on, e-mail, radio, cell phone and other correspondence in a courteous and expeditious manner.Responds to the collection, inventory and return of lost and found items, patient valuables, medication and personal property according to policy.Enforces all rules, regulations, policies, and procedures of CHRISTUS Health and the laws of the state in which CHRISTUS is doing business.Controls and enforces facility parking through the use of patrols, violation warning citations, towing, booting and explanation of rules as applicable. Assists clinical/non-clinical Associates with combative patients or visitors. Demonstrates competence to perform assigned client care responsibilities in a way that meets the age-specific and developmental needs of persons served by the department.Demonstrates proficiency and knowledge in the operation of the Attendant Console, Paging System, security radio/dispatch system, operations of the Digital Video Recorder (NVR) security monitors (CCTV) and the general overhead paging system.Must be proficient with the use of a PC to generate electronic daily activity security reports, incident reports, emails and other applicable electronic correspondence during the performance of duties.Promotes a safe environment by reporting safety hazards observed (broken water/sprinkler lines, burned out internal/external lighting, smoke/gas odors, tripping hazards, etc) during the performance of security rounds.Appropriately adapts assigned client assessment, treatment and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served. Demonstrated competence with hand gun, hand cuffs, baton, non-crisis intervention certification and two-way radios.Frequent exposure to aggressive behavior and emotionally charged situations.Occasional exposure to hazardous conditions such as fires, chemical spills, and flooding. Frequent exposure to heat and cold from external weather conditions. Long periods of walking, standing, stooping, and lifting.Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.Performs other duties as assigned.Requirements:High School Diploma or its equivalent required.Must be mentally alert at all timesMust have excellent written and verbal communication skillsMust be able to make immediate decisions with regard to laws, policies, and procedures. Must be able to handle multiple tasks and prioritizeMust be able to handle personal stress and possible violenceMinimum two (2) years of armed security experience (may substituted by Honorable Military Service) preferred.Law enforcement experience preferred.Healthcare security experience preferred.Active Level 3 Certification (Texas) required.For positions in the state of Texas, an active level three security officer commission with the Texas Department of Public Safety Private Security Bureau (TDPSPSB) is required. New hires in Texas who have completed the security commission course with (TDPSPSB) must obtain their security commission prior to date of hire.New hires in New Mexico who have completed the New Mexico Private Investigations Advisory Board level three training requirements must be eligible to process and obtain their security commission prior to date of hire.New hires in Louisiana may not wear their weapon on duty until they have completed 40 hours of training, and the CHRISTUS Vice President of Security has issued a letter of authorization to carry a CHRISTUS Health Security assigned weapon while on duty to the officer.Verbal De-escalation training must be completed within 60 days of hire.Must obtain Basic Life Support (BLS) within 60 days of hire from the American Heart Association.Expandable Baton training, defensive tactics training, firearms training, weapon qualification, and firearms retention training must be completed prior to letter of authorization to carry is issued.IAHSS Basic Security Certification must be completed within one year of full-time employment.Successful completion of all pre-employment and post offer assessments to include the Minnesota Multiphasic Personality Inventory -2 (MMPI-2-RF-PCIR); the California Psychological Inventory (CPI); the Police and Public Safety Selection Report (PPSSR); the Personal Experience Inventory (PEI) and a clinical interview by a third personal psychologist. Will be required to take random drug test screening.Valid Drivers’ licenseThe following FEMA Emergency Management Institute Courses must be completed (online or in seat): IS – 100.c, IS – 200.b, and IS – 230.d.n state of employmentWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Uniformed position at all times. Armed Security Officer’s duties include being a visible deterrent to criminal activity, providing security for patients, Associates and visitors, protecting and patrolling hospital buildings, assets and premises as assigned. The Armed Security Officer is responsible for responding to all emergency codes, internal/external disaster events as needed and/or requested, conducting preliminary investigations of reported incidents, and performing other security related tasks as directed by a security supervisor/and or Manager. The Armed Security Officer must have flexibility in hours and be able to rotate between facilities including travel whenever necessary. CHRISTUS Approved uniforms must be worn in accordance with dress code requirements.Responsibilities:Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Conducts frequent security patrols of the facilities and grounds as assigned.Identifies and reports trends related to security issues. Recommends actions.Takes initial information for an incident report, uses proper grammar, spelling, punctuation, notes only the facts, leaving out personal opinions and submits report in a timely manner (no later than the end of assigned shift).Responds promptly to all service requests relayed by supervisor, telephone, pass-on, e-mail, radio, cell phone and other correspondence in a courteous and expeditious manner.Responds to the collection, inventory and return of lost and found items, patient valuables, medication and personal property according to policy.Enforces all rules, regulations, policies, and procedures of CHRISTUS Health and the laws of the state in which CHRISTUS is doing business.Controls and enforces facility parking through the use of patrols, violation warning citations, towing, booting and explanation of rules as applicable.Assists clinical/non-clinical Associates with combative patients or visitors.Demonstrates competence to perform assigned client care responsibilities in a way that meets the age-specific and developmental needs of persons served by the department.Demonstrates proficiency and knowledge in the operation of the Attendant Console, Paging System, security radio/dispatch system, operations of the Digital Video Recorder (NVR) security monitors (CCTV) and the general overhead paging system.Must be proficient with the use of a PC to generate electronic daily activity security reports, incident reports, emails and other applicable electronic correspondence during the performance of duties.Promotes a safe environment by reporting safety hazards observed (broken water/sprinkler lines, burned out internal/external lighting, smoke/gas odors, tripping hazards, etc) during the performance of security rounds.Appropriately adapts assigned client assessment, treatment and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served.Demonstrated competence with hand gun, hand cuffs, baton, non-crisis intervention certification and two-way radios.Frequent exposure to aggressive behavior and emotionally charged situations.Occasional exposure to hazardous conditions such as fires, chemical spills, and flooding.Frequent exposure to heat and cold from external weather conditions.Long periods of walking, standing, stooping, and lifting.Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.Performs other duties as assigned.Requirements:High School Diploma or its equivalent required.Must be mentally alert at all timesMust have excellent written and verbal communication skillsMust be able to make immediate decisions with regard to laws, policies, and procedures.Must be able to handle multiple tasks and prioritizeMust be able to handle personal stress and possible violenceMinimum two (2) years of armed security experience (may substituted by Honorable Military Service) preferred.Law enforcement experience preferred.Healthcare security experience preferred.Active Level 3 Certification (Texas) required.For positions in the state of Texas, an active level three security officer commission with the Texas Department of Public Safety Private Security Bureau (TDPSPSB) is required.New hires in Texas who have completed the security commission course with (TDPSPSB) must obtain their security commission prior to date of hire.New hires in New Mexico who have completed the New Mexico Private Investigations Advisory Board level three training requirements must be eligible to process and obtain their security commission prior to date of hire.New hires in Louisiana may not wear their weapon on duty until they have completed 40 hours of training, and the CHRISTUS Vice President of Security has issued a letter of authorization to carry a CHRISTUS Health Security assigned weapon while on duty to the officer.Verbal De-escalation training must be completed within 60 days of hire.Must obtain Basic Life Support (BLS) within 60 days of hire from the American Heart Association.Expandable Baton training, defensive tactics training, firearms training, weapon qualification, and firearms retention training must be completed prior to letter of authorization to carry is issued.IAHSS Basic Security Certification must be completed within one year of full-time employment.Successful completion of all pre-employment and post offer assessments to include the Minnesota Multiphasic Personality Inventory -2 (MMPI-2-RF-PCIR); the California Psychological Inventory (CPI); the Police and Public Safety Selection Report (PPSSR); the Personal Experience Inventory (PEI) and a clinical interview by a third personal psychologist.Will be required to take random drug test screening.Valid Drivers’ licenseThe following FEMA Emergency Management Institute Courses must be completed (online or in seat): IS – 100.c, IS – 200.b, and IS – 230.d.n state of employmentWork Type:Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. Act as a thought leader and influence broadly across the customer and internal stakeholders Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs Responsible for project delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the program Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C-Level suite management Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. Manages projects within assigned program as needed Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction Ability to perform other relevant duties as assigned Skills Required Healthcare industry knowledge; payer knowledge is preferred Highly analytical and organized Excellent teambuilder Great negotiator and influencer Adept at conflict resolution Creative problem solver Outstanding planning, resource, and stakeholder management skills Ability to collaborate with and influence stakeholders across organizational boundaries. Able to see the bigger picture and sell the vision Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Effectively provides strategic escalation management across project portfolios Program-level budget management Experience with partner management or operations. Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline Experience the healthcare industry Experience in a fast paced, customer facing role 10 years of healthcare related program and/or project management experience C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios and programs PMP preferred Strong technical aptitude including proficiency in Microsoft Office applications MinUSD $110,000.00/Yr. MaxUSD $130,000.00/Yr.

Responsibilities of the Sr. PMCreate and track action item listsDocumentation of business processesEnterprise change management planning and supportFacilitate and lead various project management meetingsEnsure management artifacts are kept up to date and available to all stakeholdersPlan, manage and facilitate collaboration meetings with OCIO and critical DOI stakeholder groupsFacilitate "root cause" analysis and "red team" review meetingsFacilitate the acceptance and organizational change associated with alternative business processesFacilitate the development of a solutions architecture, and operational support planFormulation and updating and baseline of Work Breakdown Schedule (WBS) project schedulesIdentify project issues, manage and track to resolution or escalation for multiple, concurrent projectsImplementation and installation planning and execution and roll-outIncorporation of software development lifecycle (SDLC) and change management processes within project delivery cyclesLeading team members to deliver software development lifecycle documentationLeading and coordinating efforts in the development of pricing models for new services or new aspects of existing services and creation of service catalogsLeading technical staff in the development of support models for new services or new aspects of existing servicesManagement / Configuration Control and IT Workload ManagementOperating Plan Development and utilization: the contractor may be required to develop operating plan documents to provide a description of how production support services will be delivered.Perform business requirements and technical requirements development (i.e., Use Cases)Perform management reportingReengineering flows and process documentation.Requirements DocumentationTechnical Solution DevelopmentAssist with the execution of configuration management processes and procedures.Develop and track ongoing operational tasks related to supporting a directory services environment.Support for transition activities which will be orchestrated within the overall context of the Unified Messaging Section body of work.Tracking and reporting progress, as requiredLessons learned creation and facilitationAssist with conducting market research for technical solutionsAssist with the documentation, development, and version control of concept of operations documentsAssist with the preparation of business requirements and technical requirements documents development (i.e. Use Cases).Assist with the documentation of Risk Management PlansPrepare and deliver PowerPoint presentations to update senior management on latest developments and issuesPrepare meeting agendas, facilitate technical conversations during meetings and document action items.Assist with Technical Solutions DevelopmentIdentify and monitor project issues for management, resolution or escalationTrack and monitor activities on a daily basis to include risk identification and mitigation strategiesResource QualificationsProject Management Professional (PMP) certification with at least 5 years' experience in a Technical PM roleDemonstrated experience working with Directory Services InfrastructureFamiliarity with MS-Office automation products, including MS-Word, MS-Excel, MS-PowerPoint, and MS-ProjectKnowledge of requirements analysis and management;Ability to work collaboratively; Demonstrated experience and capabilities in high level report writing and oral presentations for executive level management.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About the team: CyberArk Support provides front-line technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical problems by interacting with them via web, phone, and email.About the position: Reporting to the Director of Technical Support, the Premium Support Manager will manage and lead the regional Premium Support Engineers team and will fully own the second line support in this region. The Premium Support Manager is part of the Support Leadership, responsible for the direction of the Support group in CyberArk.What you will do: Lead, manage, mentor, and ensure development of the regional Premium Support team in coordination with the regional Director and other team Managers Be responsible for support provided to all of CyberArk's Premium customers, by local team members, global teams, and other departments Manage business and technical escalations, together with other departments and regions, through to resolution Define, and measure team KPI's. Tracking team performance, and encourage continuous improvement Participate in the definition, planning, and execution of the team roadmap according to CyberArk's strategic targets. Includes defining processes, procedures, guidelines, and tools to improve the team's productivity, quality, wellbeing, and success Fully manage support related projects, inception to implementation. Working with other departments on such projects, and ensure their success Learn about the business and what drives competitive advantage Seek to understand the strategic planning process and how their work relates to the business overall. What you need to succeed: 3+ years' experience in enterprise level Support management leading 8+ Engineers Customer centric, leader by heart with heightened sense of empathy Experience in handling technical escalations Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure Experience in hiring, training and mentoring people for excellence Ability to define and design tools and processes Positive can-do attitude, both internally and in customer-facing situations. Excellent communication and organizational skills Excellent written and verbal English skills Proven technical skills Strong knowledge of Windows OS Capable of understanding the technical aspects of a complex systems Capable of researching and understanding third party software and APIs Strong ability to troubleshoot issues and provide resolution CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $105,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-SS1

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About this role: We are seeking a highly motivated and skilled Senior Channel Manager for Managed IT Services (MSP) who can surpass sales targets and develop an active pipeline with partners in the Western half of the US. The primary objective of the Senior Manager, MSP Partnerships is to drive CyberArk Software sales revenues through the Managed Services route to market, closely managing, developing, and executing on an agreed growth plan. The ideal candidate should have a proven track record of successfully generating leads and closing sales, and strong working relationships with global and regional Managed IT Service Providers. This position requires technical expertise and deep understanding in selling to Managed IT Services subscribers, Cloud, Cybersecurity, and SaaS products to medium and enterprise-sized businesses (SMBs).The Senior Manager, MSP Partnerships - West will be specifically responsible for building and expanding the MSP route to market across the west region of the US, aligning with our internal stakeholders, MSP partners and business unit functions through sales, partner success and marketing. CyberArk is uniquely positioned as undisputed leaders in our space and has amassed an enviable enterprise client base. The Channel and our partner eco-system are a key component of our growth plans and fully aligned to support our go-to-market strategy. This is a varied role and will require focus, channel relationship acumen and a solid understanding of how to engage and develop MSP partnerships.What you will do: Create MSP prospect pipeline including creating and implementing strategic account plans focused on attaining CyberArk-as-a service deployments by managed service providers. Develop strong senior leadership relationships with managed service providers to drive strategic focus on CyberArk products and solutions. Engage in a highly proactive outreach approach to prospect and named MSP accounts. Educate MSP partners of the benefits of a working partnership with CyberArk. Drive to embed CyberArk solutions into partner MSP platforms both to secure MSP supply chains and to create joint GTM value propositions - understanding MSP operating models is a must. Work with MSPs to use CyberArk solutions to secure and protect existing service delivery offerings through Service Design workshops. Develop joint intellectual property and joint offerings with strategic focus partners to exploit white space market opportunities in target sectors and verticals. Develop new MSP pipeline / revenue through target market focus, joint business, pipeline and forecast planning and execution. Key focus on new MSP onboarding end to end with the full realization of identity as a service route to market. Collaborate closely with sales and leadership on partner business opportunities and escalations. Pipeline management & forecasting across Partner co-sell opportunities. Use cross-functional teams of specialists to drive enablement and marketing activities for partner training and marketing execution activities. What you need to succeed: Demonstrable experience either in Privileged Identity software sales to MSPs or as a MSP Relationship Manager in a Software Security vendor with indirect sales and can demonstrate a strong track record of success. Good understanding of the Identity Security market and how CyberArk solutions apply to it across its product families. Strong ability to build and use relationships with partners as well as internal end customer field sales, SEs, inside sales, partner success and marketing teams. Planning and financial skills including business planning, pipeline management and forecasting. Understanding of MSP partner economics, business models and motivations for customer success. Experience in pipeline building with partners including planning, gaining senior sponsorship, delivering training, sales coaching, and timely execution/follow-up. Ability to present, sell and close within a sales environment at executive level. Ensure that all Partners within the designated territory reach and maintain the appropriate certification required to participate and contribute to the CyberArk Privilege partner program. Ensure appropriate and achievable business plans are in place to drive sales revenue of CyberArk solutions and ensure CyberArk maximizes the value-add from the relationship. Train Partner sales teams and be fully conversant on current broad and vertical messaging across the portfolio. Reinforce and ensure cadence on the Partner program criteria and drive all Partners to attain the skills levels required. Maintain a sales forecast across your Partners and have deal visibility of all unmanaged opportunities. Execute all the above for a named list of partners. How you will stand out from the crowd: Minimum 5+Yrs Channel experience and at least 5 years in managed services is a must. Strong understanding of managed services partner network within North America Strong and consistent sales track record Able to work to targets, prioritize workload, and manage own schedule. Understanding of the managed services GMT models and operating models specifically in multi-tenant environments Understanding and experience in service design methodology through product or service offer creation CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The salary range for this position is $120,000 - $175,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Full job descriptionOur client is searching for a safety-oriented Quality Manager in their Bossier City, LA plant. As a Quality Manager, you will be responsible for the implementation of a quality culture throughout the business, so every employee understands the requirements of our customers and can produce a quality product. The primary focus of the Quality Manager is to manage the quality control systems throughout the plants, including the quality certifications, process operating standards and corrective action implementation.What You'll Do:Provide leadership to the organization to help drive a proactive approach leading to improvements in design, manufacturing, suppliers, and customersPartner with Manufacturing Operations to solve quality problems while maintaining manufacturing efficiencies, meeting competitive business deadlines and increasing customer satisfaction levelsEnsure that internal processes and metrics are aligned to create highest product quality and highest customer serviceStrengthen quality systems and ensure Corporate and plant processes are implemented and adequately followedDrive improvements in all areas of operations, focusing on key performance indicators and key plant processesBuild strong relationships with customersSupport plant as necessary with root cause analysis, 8D, problem solving, lessons learned while driving consistent improvementsAssist plant with the deployment of corporate quality policies, auditing practices and ensuring adherence to company's Quality and Regulatory strategies in accordance with the established strategic planAssist plant with deployment and implementation of customer requirements and specifications as applicable; serve as escalation point for all customer issues for the respective accountsEnsure communication between operations & customers to ensure the delivery of the best productWhat You'll Need:7 years industrial experience in Quality Engineering/Quality Management in manufacturing, with operational background - hands on, plant level experience3 + years' experience in an oversight role leading teamsExcellent communication skillsAbility to develop strong relationships with customers and plant level teamsAbility to facilitate collaboration and communication with all operational teamsStrong presentation skills - both presentation development (Power Point) and presentation delivery

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityBachelor's degree (required), Master's/MBA degree (preferred) Deep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

Job Description Summary Provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers. Independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statements of Work, following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures. Essential Duties and Responsibilities Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to: Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support. Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications. Assists with tracking and maintenance of subcontractor SOWs in the PSA tool Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget. Initiates projects and kick-off, including:Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule. Ensures assigned resources are scheduled and prepared for assigned workMonitors project activity and captures required data accordinglyPerforms ongoing updates and completion to project specific documents per efined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues. Responsible for coordination of the project through closure. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.Supervisory Responsibilities None. Qualifications The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience//Technical Requirements/Certifications Equivalent combination accepted. Education Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferredProficient use of Microsoft Office applications - Excel, Word, PowerPoint, Outlook Work Experience Minimum 3 years' professional experience preferably with knowledge of project management practices.and/or in an IT Support role (eg. Service Desk, PC Desktop Support, etc.) Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher,or similar work requiring coordination of resources and service delivery) Certifications None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficialOther Skills and Attributes Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, ,project updates, escalations) Ability to recognize project improvement areas and adapts well to an ever changing environment. Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline. Strong planning and organization skills; detail oriented with attention to accuracy. Flexibility and willingness to embrace change in a high volume, fast paced environment. Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed. Maintains high integrity with strong ethics and business values.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $42,100 to $52,000Job Requirements

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers. The People Operations team in our National Support Center (NSC) is looking for a Hiring Team Lead at their Baton Rouge, LA office. Pay for this position is between $70,000 and $75,000 per year at this location. Job Overview: As the Hiring Team Lead, you will be responsible for ensuring a companywide smooth and compliant hiring process. You will contribute to strategies to improve the hiring experience, optimize the candidate selection process and help Hajoca become known as an Employer of Choice. You will also manage vendor relationships to ensure effective utilization of resources, serve as a point of escalation and support for the Hiring Team, and ensure that day-to-day operations within the Hiring Team are running smoothly. Core Job Responsibilities: Serve as a resource to People Operations management for improvement of the organization's hiring process, applicant tracking system and candidate attraction strategies by providing actionable recommendations and solutions. Work collaboratively with all vendors in the hiring space to ensure full utilization of the services available, timely contract renewals, and overall account management. Maintain a knowledge of industry trends and hiring related legislation and help to ensure the organization's compliance by providing education, tools and collaborating on automated system solutions. Collaborate with the marketing and communications team to build and cultivate an employer brand strategy and value proposition by creating marketing materials for field use and enhancing social media presence. Analyze recruitment data and metrics to evaluate the effectiveness of recruitment strategies and make data-driven decisions to optimize hiring processes. Develop and maintain relationships with hiring managers and others involved in the hiring process that will foster collaboration and open lines of communication between the hiring team and the field. Provide advisement on hiring related matters requiring escalation and consult with People Operations management or legal counsel as appropriate. Maintain job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Routinely review published company policies related to hiring and make recommendations for any updates needed. Ensure adherence to all departmental deadlines for recurring team tasks. Provide support and training opportunities for the Hiring Team and provide mentorship and support for day-to-day Hiring Team operations. Manage requisitions for assigned segments of the company and serve as a back-up for requisition management during team absences. Maintain job aids, process documentation and information resources for the hiring space and ensure that cross-training is kept current for all team tasks. Participate and contribute to key projects that enhance the hiring process. Perform other related duties and/or special projects as required and assigned. Basic Qualifications: Bachelor's degree in Human Resources, Business Administration or related field or equivalent work experience. 3+ years' experience in recruitment and hiring. Skills: Strong understanding of hiring processes and compliance with applicable employment laws. Experience as a team lead, mentor or supervisor of a hiring operations team Exceptional communication skills, both verbal and written, with the ability to engage effectively with candidates, hiring managers, vendors and senior executives. Analytical mindset with proficiency in recruitment metrics and data analysis Familiarity with applicant tracking systems (Ceridian Dayforce preferred) and other HR software applications Experience working with recruitment related vendors (Glassdoor, Indeed, etc.) and using social media to enhance recruiting strategies. Success creating companywide strategies for candidate attraction Ability to prioritize tasks, manage multiple projects simultaneously and adapt to changing priorities. Minimum Physical Demands: Sitting (in chair) Sits for extended periods of time (90)% Standing Remains in standing position for continuous periods of time (5)% Moving Moves/traverses considerable distances (5)% Lifting Occasionally, moves materials weighing up to 10 pounds Carrying Occasionally, carries materials weighing up to 10 pounds Strength level Low The following movements and senses are required in this job: Hand and finger dexterity, talking, hearing and vision. Environmental Conditions: The physical environment requires the employee to work in an air-conditioned and heated office. The health and safety of employees is a top priority at Hajoca. Hajoca provides safety training and protective equipment in compliance with the Occupational Safety and Health Act (OSHA), and other federal, state, and local laws. Employees are required to take proper health and safety precautions and follow all safety and health guidelines in accordance with Hajoca's workplace policies and operating procedures, as well as federal, state, and local requirements. The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. Other details Pay Type Hourly Min Hiring Rate $70,000.00 Max Hiring Rate $75,000.00 Apply Now Hajoca, 10705 Rieger Rd, Baton Rouge, Louisiana, United States of America