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Customer Experience Manager Salary in El Paso, TX

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This position is accountable for managing large customer engineered to order projects at the El Paso, TX sites to ensure the customer receives the best sales service possible and Schneider Electrics sales opportunities are maximized. The project scope typically incorporates complex equipment and can extend over multiple years.What will you do? 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We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.The candidate for this position will be responsible for analyzing customer data and implementing strategies to enhance our customers' experience and satisfaction. The ideal candidate has manufacturing experience with a customer-first mindset. The Customer Program Manager plays a vital role in supporting the overall customer experience.What will you do? Host customer visits and communicate operations performance for on-time delivery. Analyze customer data to uncover insights and identify areas of improvement in the customer journey. Collaborate with cross-functional teams, including marketing, sales, and product development, to drive customer-centric initiatives. Develop and implement strategies to enhance the overall customer experience, focusing on personalization and proactive engagement. Monitor customer feedback and sentiment through various channels and recommend actions to address any issues or concerns. Assist in the design and execution of customer surveys and feedback mechanisms to gather insights. Stay up to date with the latest digital technologies and tools to drive continuous improvement in customer experience. Focus on meeting project commitments, including communications with executive sponsors, stakeholders, and global reporting teams. Maintain effective working relationships with program/project key collaborators/partners and stakeholders. Maintain and establish new relationships with potential partners/supporters that may contribute to program/project success. What skills and capabilities will make you successful? Bachelor's degree. Proven experience in manufacturing. Proficiency in data management and analysis tools such as Excel, SQL, or Tableau. Customer-centric mindset with a passion for delivering exceptional experiences. What's in it for you? Schneider Electric offers a robust benefits package to support our employees, such as flexible work arrangements, paid family leave, 401(k) + match, and more. Who will you report to? Manufacturing Plant Manager.
Purchasing Manager, El Paso TX
WONG'S INTERNATIONAL (USA) CORPORATION, El Paso
Responsibilities:Negotiate and collaborate with suppliers to source electronics & Electro-Mechanical components;Monitor suppliers' capabilities and performance to make sure in alignment with Company requirements;Conduct RFQ and benchmarking, and perform effective cost-saving analysis;Work closely with Material Planning and Project team in Hong Kong and China to meet customers' requests;Maintain inventory levels for purchased parts to facilitate product lifecycle;Prepare administration document s required in daily operation of purchasing process;Prepare periodical reports for management.Requirements:Degree holder in Purchasing & Supply Chain Management, Engineering or related discipline;Minimum 10 years solid purchasing/sourcing experience in US with at least 5 years in supervisory role;Experience in sizeable EMS or multinational manufacturing companies are highly preferred;Knowledgeable in component and product with proven record in handling electronics projects;Effective negotiation and communication skills when liaise with external parties;Good command in written and spoken English.
Customer Care Professional
HGS - Hinduja Global Solutions, El Paso
• Customer Support for Financial Account.• Answer incoming calls from the Customers regarding theirinquiries, complaints, product or services offered by the client. • Provide information to customers about their accounts, credit card, etc.• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.• Deal with payments and help resolve billing disputes between American Express and its customers.• Deal with Fraud Claims and Presenting offers.What we offer:Bonus potentialBest in class medical, dental, vision benefitsRefer-A-Friend bonusesEmployee assistance programsWork at homeCareer advancementPeople focused environment where you'll make lifetime connections and friendshipsQualifications that we are looking for:At least 18 years of age or older.Strong English communication skills, oral and written, along with flexibility to work various shifts within our hours of operations.Possess good working knowledge with computers and computer applications.Possess good attention to detail, adaptable and dependable.Ability to work independently in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.MUST BE RESIDING IN EL PASO TEXAS or within 50 Miles Radius.MUST HAVE 1 year consecutive experience in a Contact Center/Call Center/BPO set-up.
Customer Call Center - Remote
Vitalant, El Paso
Description We are hiring immediately! Vitalant is currently seeking Donor Outreach Coordinators to be the front-line heroes to patients by scheduling present and past donors to make their next vital contribution through blood donation to the community.Our ideal candidate is looking to work in a team environment that offers autonomy and the ability to work productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment. As a Donor Outreach Coordinator, you will be responsible for achieving goals for recruiting current, lapsed, and new donors, and scheduling them to donate at an in-center location or area blood drive. Every day you'll be having fun making a measurable difference in your community.Full time - Work from home opportunity Schedule: Sunday - Thursday or Tuesday - Saturday Bi-lingual preferred! Earn an extra $1.00 per hour with a Spanish bilingual differential after training and passing assessment. Next start date: June 10, 2024To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents. They include: Medical, dental, and vision insurance Employee Assistance Program 401K retirement savings plan with up to 5% company match Tuition assistance up to 5K per year Free basic life and AD&D insurance Free short-and-long-term disability insurance HSA and FSA Paid time off Plus many other employee perks and programs! We're looking for someone who can: Enhance the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential. Work in a supportive team atmosphere and willing to assist peers to contribute to a positive work environment and goals. Retain donors by booking quality donation appointments, assisting in resolving customer service issues, and act as the liaison in cultivating a customer service friendly culture. Revolutionize the donor awe experience by using innovative messaging while ensuring the integrity of the donor's profile (e.g., demographics, deferral information, codes donor records appropriately, etc.). Code donor records appropriately based on the information provided by the donor, other parties, and management. Requirements High School Diploma or GED required One year of customer service experience preferred Call center experience preferred Summary About Us Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request. For more EEO information about applicant rights click here