Collection Manager Salary in Detroit, MI

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

Job ID: 494171Cadillac Asphalt, a vertically integrated CRH Americas Materials Company, joint venture company, energetically drives to continually be a leader in our markets in quality construction materials and value added services by employing innovative techniques and customer-centric practices. We believe that our employees are the reason for our success and we focus on their development and advancement opportunities as well as attracting new talent to our organization. We encourage you to learn more by visiting www.cadillacasphalt.com or our parent company at www.crhamericas.com.Key Responsibilities (Essential Duties and Functions) Responsible for working with hot mix asphalt (HMA) by raking, shoveling Crew member essential to application of asphalt on highways/private roadways/parking lots/driveways using handheld tools. Must partner with other crew members to pave roadways per plan specifications and if need be, to perform tasks of other positions as instructed by crew foreman to insure daily schedules/estimates are met. Shoveling (dirt, asphalt or stone) and sweeping associated with heavy highway construction. May be required to use power and/or hand tools needed to complete jobs within specifications. Must be able to adapt and work in extreme weather temperatures. Qualifications CDL license preferred. Education/Experience 1 or more years of road construction experience is preferred Work Requirements Strict Adherence to safety requirements, procedures and personal protective equipment (PPE) policies Knowledge/Skill Requirements Must understand and be able perform and meet density requirements including PWL. Physical Requirements This position requires time spent walking, standing, bending, lifting and sitting. Work Environment This position will work outdoors on a job site in extreme weather conditions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Cadillac Asphalt, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 3, 2024 Nearest Major Market: Detroit Job Segment: Laborer, General Labor, Labor, Engineering, Manufacturing, Operations

Location: Detroit, MIDescription: Judge Healthcare is seeking a Collection Site Project Manager to ensure collection-sites are set up and ran with excellence while maintaining safety protocols and implementing site procedures.Requires Travel to multiple collection sites within Detroit, MIThis opportunity is Full Time & Permanent! Job Description:Oversee the setup, execution and take down of multiple sample collection sites within the same geographical areaOversee site safety, security, and overall operations of the collection sites.Devise and implement site policies and procedures as required and in accordance with local and federal lawsBe the on-the-ground contact for client communications and logistics teamsInspect supplies, and inventories Handle emergencies appropriately according to established proceduresSupervise and evaluate staffInterview candidates; onboard and train new hiresHandle sensitive information with confidentiality, including digital record entryEnsure compliance with company or government regulationsQualifications: Associate Degree in Life Science or related fieldSite collection and management experienceAll interested candidates please send your resume to [email protected] or Apply Directly!Thank you! Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

I would like to set up a time to discuss the potential opportunity below:Role: Customer Service Quality AnalystLocation: Detroit, MI (Hybrid)Duration: 8 monthsJob Summary:Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis. Applies knowledge/skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently; works with team to solve complex problems.Key AccountabilitiesAnalyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.Identifies process breakdowns and makes recommendations on improvements.Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.Monitors and evaluates performance for customer contact interactions using designated systems and processes.Provides feedback and training to employees regarding work quality, processes, policies, procedures, and professionalism with customers.Inspects and monitors quality requirements in accordance with the company's Quality Management System manual, policies, procedures, and program specifications.Observes work operations for compliance with applicable quality and safety regulations.Minimum Education and Experience RequirementsHigh School Diploma or equivalent3 years' experience in a Customer Service-related field (i.e., telephone representative, billing analyst, RM&P, or in a meter reading field)Other Qualifications-PreferredBachelors' degreeOther RequirementsFamiliar with the use and application of various billing, collection systems for managing outside collection agencies.Ability to interpret various reports and recognize trends and offer solutions.Clear, concise communication skills.Computer proficiency including Microsoft Office and Windows.Occasional travel is expected for this position.Ability to work independently with innovation and initiative.Contractor would also be responsible forWeekly operational reporting.Weekly team huddle updates.Supporting our collection vendor campaigns, inquiries and requests for documents.Collaboration with accounts payable on collection vendor invoices.Investigating and resolving collection system defects.Collection process/data analysis.

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet - and exceed -- best practices. Our Optimal Outcomes Model (TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.Position SummaryAs a leader in Centria Autism's Applied Behavior Analysis (ABA) organization, the Director of Clinical Services will play a pivotal role in providing clinical case support and supervision to their local team of Supervising Clinicians. Their primary responsibilities will include leading a team of supervising clinicians in ensuring quality care is provided across process, performance, and outcome metrics for all clients through overseeing client data and performance metrics, data-based decision-making, delivering in-session coaching, resolving challenging cases, arranging additional supports, and removing barriers to enhance the performance of Supervising Clinicians. Additionally, they will implement performance improvement initiatives, conduct training for Supervising Clinicians and Behavior Technicians, and manage the onboarding and training process for new Supervising Clinicians. The Director of Clinical Services' collaboration with the Area Director of Clinical Services, Practicum Leadership, and possible management of a small caseload will contribute to the overall success of Centria's clinical services.Success MeasuresSuccess measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and ensuring all clients meet the clinical performance and progress standards while partnering with the Operations Team to ensure clinician caseloads are maintained at the defined standard. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.Duties and Responsibilities Driving Client ProgressUse internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence-based approaches.Offer comprehensive clinical case support and supervision to Supervising Clinicians by conducting case reviews, assisting with data-based decision making, and providing clinical recommendations and solutions.Engage in problem solving for challenging cases by making data-based decisions, delivering in-session coaching, arranging additional supports, and reducing barriers to enhance performance. Driving Clinical Quality through Performance Management and DevelopmentUse internal tools to review supervision practices and other performance metrics for their team of Supervising Clinicians to ensure alignment with internal performance standards, best practices, and evidence-based approaches.Evaluate and manage clinical performance of Supervising Clinicians by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.Execute performance improvement initiatives provided by the Clinical Excellence Department (CED) to enhance the overall clinical services and outcomes of our organization, adhering to predetermined timelines.Organize and lead group training for Supervising Clinicians, focusing on topics such as clinical skills development, effective supervision techniques, and adherence to organizational protocols.Facilitate group training for Behavior Technicians, covering essential topics such as ABA principles, behavior management strategies, and treatment plan implementation.Supervise the onboarding and training of new Supervising Clinicians, ensuring they receive comprehensive orientation, ongoing support, and mentorship. Collaboration and Escalation ManagementCollaborate with the Area Director of Clinical Services and Operations Director to recruit, interview, and hire Supervising Clinicians.Collaborate with the practicum leaders to provide supervision to practicum students serving as clinical supervisors, as needed.Collaborate with the Area Director of Clinical Services to address and escalate matters of compliance, credentialing, case assignment, and scheduling for resolution. Attend corporate meetings and training as scheduled.Attend Clinical Summits to earn CEUs and hear company updates. Customer ServiceConduct monthly customer service check-ins with caregivers to assess their satisfaction, address concerns, and obtain feedback regarding the services provided. Caseload ManagementIn collaboration with the Operations Director support case assignment for complex high acuity cases.Assist Operations Director/Field Staff Manager and advocate for maintaining team's clinical case load at 95% or higher of clinician's ATI targets.Depending on the size of the assigned team (if less than 8 Supervising Clinicians), manage a small caseload to contribute directly to client care and maintain clinical expertise. Community OutreachAttend and present at local conferences, support Centria marketing efforts where needed, and represent Centria by engaging with the local behavior analytic community. Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws. Responsibility to report violations of Company policies or the Code of Conduct.Pay Rate$85k -$105k per year with $52K Bonus PotentialQualificationsEducationBCBA Education QualificationsMaster's degree or higher from an accredited university in acceptance with BACB guidelinesCompletion of 8-hour supervision courseBCBA-D Education QualificationsDoctorate from an accredited university in acceptance with BACB guidelinesCompletion of 8-hour supervision courseLicense/CertificationBCBA License/CertificationBCBA certification from the BACB, in good standingActive state license, in good standing, when applicableBCBA-D License/CertificationBCBA-D certification from the BACB, in good standingActive state license, in good standing, when applicableWork Experience3+ years working with children and autism spectrum disorders2+ years of supervisory experience preferredCrisis management experience, preferredCompetency with implementing PFA/SBT and assent-based practices, preferredMinimum Competency RequirementsAbility to follow written instructionsAbility to use computers and computer/software programsAbility to communicate expressively and receptively in order to follow IPOS requirements, emergency procedures, and report on activities performedMust pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire, or enrollment in mentorship.Equipment and Technology RequirementsLaptopG Suite (Gmail, Drive, Docs, Sheets, Google Meet)ABA Platforms, preferrediPad, preferredKnowledge and SkillsStrong knowledge and understanding of ABA principles and evidence-based practices;Exceptional skills in data-based decision making related to reviewing and analyzing client data and performance metrics;Proven ability to deliver in-session coaching, feedback, and solutions for challenging cases;Experience curating and conducting trainings and workshops for clinical staff;Proficiency in electronic data collection and analysis systems;Ability to build strong relationships and effectively engage in one to one communication with parents/caregivers;Expertise in tracking and ensuring clinical outcomes, progress, and maintaining and high level of compliance;Proficiency in having difficult conversations and in delivering and receiving both positive and constructive feedback;Ability to seamlessly transition between strategic and hands-on responsibilities;Proven experience and understanding of customer service;Works well in a collaborative environmental and builds mutual trust and credibility at all levels of the organization;Effective written and verbal communication skills, with clients and with internal and external stakeholders;Demonstrated ability to work independently and self-motivated to achieve business goals;Proven leadership and team management skills;Excellent interpersonal skills;Superior skills in time management, observation, and data analytics;Strong work ethic with attention to detail, accuracy, and quality;Flexibility to adapt to changing priorities and organizational needs.Working ConditionsAdditional time or occasional shift in schedule may be required to complete the above work or meet company objectives.Physical DemandsWhile performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

*Only US Residents will be considered in the selection processThe role is responsible for the efficiency of the airport's operation, ensuring a service with quality and maintaining the established punctuality rates, as well as complying with the procedures and security regulations of the Company.ResponsibilitiesSupervise customer's check-in processes at counters, kiosks, boarding rooms, immigration and customs areas, following the established operating procedures to guarantee the departure on time of flights and maintaining customer service standardsSupervise compliance of security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee the integrity and safety of passengersGuarantee the communication and updating of procedures and guidelines on the operational processes to the personnel of the area, as well as supervising that they have the certifications and mandatory technical trainingsControl the compliance with the baggage allowance, including hand luggage at counter and boarding rooms to ensure the entry by collection of excess baggage when requiredQualificationsBachelor's in Administration, Business or related2 years of related work experience, must be familiar with Ground Operations processes with airlinesExcellent verbal, written, and interpersonal skills (english and spanish)Being able to prioritise, proven to be team leaderService oriented