Quality Assurance Salary in Boston, MA

Location: Boston, MASalary: Depends on ExperienceDescription: Our client is currently seeking a BEST Program Quality Assurance Test Manager Role: Program Quality Assurance Test Manager Location: Boston, MA 02108 Duration: 12+ Month, ContractQuality Assurance and Test Management: • Plan, execute, and lead testing efforts to ensure compliance with BEST PROGRAM requirements. • Collaborate with subject matter experts and the end-user community to validate defined user roles. • Identify complex test data needed to execute workflows and perform analysis. • Create and maintain test artifacts, including test scripts, test results, and defects. • Work with BEST PROGRAM SMEs and the Solution Integrator to understand application functionality. • Participate with Program teams during configuration recommendations and modifications. Quality Assurance and SDLC: • Assist the BEST Program QA and Test Lead in all aspects of the Software Development Life Cycle (SDLC) methodologies, including executing quality assurance best practices and implementing quality controls. • Perform advanced requirements evaluation for "testability". • Attend to details for day-to-day scrum board activities and stand-up meetings. • Participate in Quality Phase Gate Reviews as directed by the BEST Program QA and Test Lead, such as Entry and Exit checkpoints to evaluate work products and readiness assessment for the next phase activities. • Provide guidance on Software Deliverable Life Cycle (SDLC) tool usage by leading by example. • Create and adhere to quality controls such as checklists and templates. • Communicate quality deficiencies early to allow for corrective actions. • Identify process improvement recommendations based on lessons learned experiences. • Prepare knowledge transfer to the Commonwealth during the program transition phase. Methodologies: • Broad knowledge of SDLC methodologies and application of hybrid approaches. Automated Testing: • Hands on experience with automated test tools. • Closely adheres to an automated testing approach for creating, executing, and maintaining automated testing scripts. Integration and Data Conversion Testing: • Support the testing process to establish interface integrations and end-to-end testing. • Support iterative testing of data conversion scripts and files. • Review testing approaches, plans, and outcomes. Team Management: • Report directly to the BEST Program QA and Test Lead. • Participate in building a team of QA Testers, including identifying skill sets needed, conducting interviews, conducting comparative skill set analyses, and making hiring recommendations. • Provide team management based on test complexity, team expertise, test coverage, and evenly distributed work assignments. • Act as a gatekeeper for changes made to Commonwealth test environments.Specific Duties • Participate in the development of the BEST program test plans. • Execute the Commonwealth Test Plan against the configured Program solution. • Distribute test assignments to individual team members. • Mentor test team members during test execution and defect identification. • Assist in testing of interfaces, data conversion, performance, load, backup, and recovery. • Ensure test metrics are current for real-time reporting on program dashboards. • Monitor and advocate for resolutions of issues/defects in the Program Backlog. • Assist BEST Program QA and Test Lead in all test activities, including maintaining requirements traceability relationships and adherence to accessibility standards. • Report on testing and defect status throughout the project, including blocker identification and test cycle risks. • Champion cross-team collaboration and testing efficiencies, including SDLC tool usage and automated testing.Required Skills • Experience in planning and implementing testing across similar-sized projects. • Strong interpreting skills needed to validate detailed requirements. • Proficiency in all phases of testing, including unit, system integration, accessibility, regression, performance, and user acceptance testing. • Knowledge of software development life cycle methodologies, including Waterfall, Iterative, and Agile development. • Experience in developing and executing test plans and cases. • Experience reporting on testing and defect status throughout the project, at the team and sponsorship level. • Proficiency in using query languages, such as SQL. • Experience with test automation, including planning and creating automated scripts. • Excellent written and verbal communication skills. • Strong interpersonal skills and the ability to collaborate across multiple teams.Experience working with testing cloud-based applications with particular emphasis on Software as a Service (SaaS) delivery modes.Minimum Entrance Requirements • Bachelor's degree in computer science. • Five years' experience in managing software testing activities for a complex software implementation program similar in scale to BEST. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.Servomex, the world leader in gas analysis, is looking to expand our Quality Team. This is an exciting opportunity for a Quality Engineer to join our high performing team at our site in Woburn.The successful candidate will work closely with our manufacturing teams at our US Technical Center to build quality through all of what we do. Reporting to the Global Head of Quality, the Quality Engineer will drive improvements to the next level, with respect to accuracy, security, and safety. This will ensure the successful delivery of first-class products to our customers and continue to enhance our reputation.About the role: Drive manufacturing improvements by coaching manufacturing teams through problem solving activitiesAssist operations and local quality functions in tracking, documenting, and reporting quality assurance key performance indicatorsMaintain and drive Quality related KPIs (Key Performance Indicators)Liaise with suppliers to address quality issues with purchased partsManage and drive a resolution system for customer complaints and reported quality issues, to ensure closure in accordance with company guidelines and external regulatory requirementsDevelop manufacturing process controls, identifying, where necessary, any improvements that are requiredFacilitate and lead process and product improvement projectsInterpret, build upon, and comply with company quality assurance standardsAbout You: Essential Skills, Experience and Education:A Degree (or equivalent) in an engineering/electronics/manufacturing disciplineSolid and progressive experience within a quality (or closely related) role in a related manufacturing industry/sectorProven and demonstrated knowledge of quality assurance terminology, methods, and toolsAnalytical, problem-solving, and decision-making skillsExperience of New Product Introduction (NPI) within a manufacturing environmentDemonstrated and substantial experience and knowledge of implementing process controls and supporting and complying with best practicesDesirable Qualities: Experience and knowledge of Lean 6 sigma techniquesISO9001 Quality Management / AuditingExperience of working within an electronics environmentExperience in the facilitating of Lean eventsMinitabSAPLean Six Sigma Green / Black belt qualification/ PractitionerLocation: Woburn, MAJob Type: Full-time, permanentWork Schedule: Monday - FridayCompetitive Pay Benefits: Health, Dental, Vision, Life & Long-term Disability Insurance: available 1st of the month following employment.3 weeks of Paid time off11 paid holidays and 2 floating holidaysVolunteering day401(k) with company matchJob reference: JG-USTC- 423Servomex cares about the health and wellbeing of its employees, developing and maintaining a working environment which promotes and supports both physical and mental wellbeing; encouraging openness, flexibility and a healthy work-life balance. The Company is also committed to creating a culture of diversity, inclusion and equal opportunities, where every applicant is assessed fairly for employment based solely on merit, where every employee has the opportunity to fulfil their potential and where fairness, inclusion and equal opportunities exist throughout employment.About Us: An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.#LI-RH1A Virtual Tour of Servomex, USA.

Reporting to the Assistant Clinical Director (ACD), of CT the Quality Assurance Specialist facilitates the CT Quality Assurance program and provides appropriate education to the staff which includes assessing, planning, implementing, and evaluating both orientation and continuing education programs to enhance the quality of patient care services. The Quality Assurance Specialist facilitates QA programs and provides appropriate education to staff which includes assessing, planning, implementing, and evaluating orientation and continuing education programs. Ensures such programs are based on the principle of delivering care appropriate to all ages of the patients served in the department. Responsible for overseeing third party accreditation processes such as ACR, Joint Commission, etc. where applicable. Collaborates with department leadership to develop, implement, and evaluate learning opportunities. The individual must have proven problem-solving skills, to be able to provide leadership and training for staff.Collaborates with the ACD to maintain quality assurance to meet third party agencies, including but not limited to TJC, DPH, CMS, etc.Collaborates with staff, radiologists, and department leadership to ensure exam protocols, patient care processes, and image quality are optimized. Responsible for the development and delivery of staff and student education and training in both a patient care area as well as assisting with classroom/lectures.Collaborates with research teams to meet protocol requirements and appropriate staff educationAssists with the evaluation, plans, and helps conduct unit and staff/student specific training and education in the assigned area(s).Maintains appropriate education documentation including staff competencies and licensure Functions as a scanning technologist to maintain optimal direct patient care skills as well as maintain imaging skills.Demonstrates proficiency with imaging equipment, techniques, procedures, and inventory.Collects and analyzes quantitative and qualitative statistical data, conducts CT/CSIR procedures, maintains properly operating equipment, and works with vendors to resolve technical problems.Must possess analytical abilities necessary to acquire and effectively utilize knowledge of imaging processes, techniques and procedures and cross-sectional anatomy.The QA specialist will develop training and lead the education process for staff technologists and students to improve individual and department-wide performance.Collaborates with the clinical managers and lead technologist to orient new employees and coordinate training for all staff.Works with ACD assessing technologists through the competency program for new hires, new training, and all technologists annually.Performs all other duties as directed.Qualifications Active certification in Computed Tomography required in addition to ARRT certification as a Radiologic Technologist. Active CPR certification.Certified Imaging Informatics Professional Certification (CIIP) preferred, not requiredSuccessful completion of an accredited school of Radiologic Technology.Radiology R.T. (R) license in the state of Massachusetts.Associates Degree required.Bachelor's Degree preferred.Three to five years prior CT experience required to demonstrate proficiency in imaging equipment, techniques, and procedures.

Location: REMOTESalary: $180,000.00 USD Annually - $200,000.00 USD AnnuallyDescription: Our client is currently seeking a Director ,Clinical Quality Assurance The successful candidate will play a key role in ensuring compliance with Good Clinical Practice (GCP) standards across all clinical trials and programs. This job will have the following responsibilities:This role is accountable for the routine execution of Quality Assurance & Compliance duties related to the Company's clinical development programs, as well as overseeing the development, implementation, maintenance, and performance of the GCP Quality Assurance systems both within the company and external vendors.Act as an integral member of the Quality Management team and work cross-functionally with Clinical and other teams.Formulate and execute strategies and roadmaps with the company's Quality vision.Collaborate closely with the clinical study management team and the Quality team to provide expert clinical compliance information, address identified issues, and drive continuous improvement.Qualifications & Requirements:Bachelor's Degree and 12+ years' experience leading clinical quality assurance OR Master's Degree or PhD and 10+ years' leading quality assurance for a pharmaceutical or biotech company. (Required)Previous experience working in clinical operations is preferred. Proficiency in and ability to apply GCP in accordance with US standards.Extensive expertise in GCP regulations, quality systems, and regulatory requirementsHands-on clinical quality experience in dosage forms designed to target the central nervous system.Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: REMOTESalary: $130,000.00 USD Annually - $150,000.00 USD AnnuallyDescription: Our client is currently seeking a Quality Assurance Manager Quality Assurance Manager will be a pivotal role in ensuring the highest standards of quality and compliance throughout the product development lifecycle. This position involves overseeing and implementing quality management systems, processes, and procedures to meet regulatory requirements and industry standards. The Quality Manager collaborates closely with cross-functional teams, including Chemistry, Manufacturing, and Controls (CMC), Regulatory Affairs, and Quality Assurance and company's GMP suppliers, to drive continuous improvement initiatives and maintain a culture of quality excellence.ROLES & RESPONSIBILITIES:- Identify gaps and opportunities to develop further QMS, including writing and implementing SOPs and work instructions. Maintain electronic systems for training, document control, supplier audit schedule, and files. Review and approve GMP protocols for release and stability testing of company's combination products, analytical method validation protocols and reports, master and executed batch records, product specifications, etc. Experience with analytical testing of combination nasal spray products is preferred. Contribute to out-of-trend and out-of-specification investigations and review executed investigations, ensuring that all documentation, including root causes analysis and applicable CAPAs, are well documented and archived for easy retrieval in Company's electronic file storage system. QUALIFICATIONS:- Minimum of a B.S. degree or equivalent in chemistry, biochemistry, or similar discipline required; Master's degree in scientific discipline preferred. 5+ years in the Quality Assurance role working with internal GMP manufacturing or external GMP suppliers of drug substances, drug products, labeling and packaging, or a combination of the above. (Required) Preferred experience working with combination nasal spray products. Have at least 3-5 years of hands-on analytical chemistry in a GMP laboratory such as quality control or analytical development. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

GENERAL SUMMARY/ OVERVIEW STATEMENT: The Department of Anesthesia, Critical Care and Pain Medicine (DACCPM) seeks a responsible and well-qualified applicant for the position of Senior Quality Assurance Coordinator to join the Quality & Safety (Q&S) Team. This is a high-performance team with a legacy of excellence and the candidate is expected to have a similar history of outstanding performance. The Senior Quality Assurance (QA) Coordinator will directly report to the Senior Quality and Safety Administrative Manager and in close collaboration with the Quality & Safety Division Chief / Quality Chair The primary function of this position will be to support the QA arm of the Quality & Safety Team, which includes reviewing new reports, investigating and analyzing critical events, managing data, and leading root cause analysis for the DACCPM, determining appropriate patient, provider and reporting follow-up and needed support, identifying opportunities to improve future patient care and preparing and presenting reports for department meetings, participate in interdisciplinary and departmental quality improvement projects, identify impactful events to deploy peer support resources. In addition, the Senior QA Coordinator may be asked to assist with quality/process improvement efforts, educate departmental clinicians about patient safety science topics, and collaborate with physicians and staff on patient safety initiatives with direction from the department or in alignment with Enterprise Anesthesiology efforts. Given pending systems integration efforts, this role may evolve to also support some similar functions at Brigham and Women's Hospital.Given the sensitive nature of case details, patient information, and provider involvement, the ideal candidate must have exceptional interpersonal skills and ability to maintain confidentiality to the highest degree. The ideal candidate will have a nursing background and experience working in critical care, operating room, PACU or a comparable high acuity patient care setting. The candidate must be comfortable working with staff and content across multiple anesthesia sites.PRINCIPAL DUTIES AND RESPONSIBILITIES: Senior QA Coordinator Responsibilities1. Supervise QA Coordinator and Quality & Safety Analyst role. Participate in and direct the review and investigation of quality and safety reporting events. 2. Use QA data to drive strategic initiatives, education and teamworka. Coordinate identification of ideas for issue resolution and quality improvement projects based on QA events.b. Coordinate communication on QA activities and event follow-up with all department stakeholders. c. Manage and provide feedback to QA Reporters.3. Collaborative QA Reviewsa. Develop partnerships with Divisions Chiefs for QA investigations, interdisciplinary case reviews and QA driven process improvements. b. Serve as contact person and enhance QA education, collaboration and participation with off-site anesthesia locations: i. Mass General Waltham ii. Mass General North Shore Center for Outpatient Care (Danvers)4. Inform simulation team about QA lessons learned to develop simulation exercises. a. Apology and Disclosure trainingb. Medical error recoveryc. Team work trainingd. Implementation of Just CultureGeneral QA Coordinator Responsibilities 1. Investigate or supervise all quality review cases that relate to the delivery of clinical care, following established Center for Quality and Safety (CQS) protocols. Responsibilities include medical record reviews and interviews with hospital personnel, patients and families involved in these cases2. Collect and organize telephone, written, electronic and in-person reports involving potential quality issues3. Document findings and follow-up in QA database4. Maintain confidentiality and security of data5. Analyze, verify and interpret data6. Summarize and prepare reports of data and data collection procedures. 7. Conduct follow-up investigations relating to incidents, adverse outcomes, and equipment or service problems related to the delivery of clinical care 8. Prepare and present agendas, files, reports and presentations for QA Committee meetings, Departmental meetings, other hospital and MGB meetings and outside regulatory agencies 9. Coordinate with Risk Management administrators, the MGB Center for Quality and Safety, the Patient Advocacy Office, and the QI/QA coordinators of other sectors of the hospital and system. Also represent the department at various hospital committees including QPSC, PQAC, OB/GYN M & M, etc.10. Participate in and facilitate interdepartmental collaborative QA/QI investigations and responses11. Instruct anesthesia trainees (residents, fellows) in QA/QI methods and goals. Weekly time (2-3 hours) will be provided to the Chief Residents for residents to access the NOS RCA virtual education offering. 12. Teach and communicate to staff, residents and fellows strategies, guidelines and protocols resulting from QA investigations13. Attend, coordinate and design the monthly QA Committee Meetings and department and hospital meetings as required with the Department Quality ChairSKILLS & COMPETENCIES REQUIRED: A. Project Management • Ability to independently manage projects and data • Discretion and judgment to effectively prioritize work• Ability to meet deadlines while independently managing multiple concurrent tasks• Expected to proactively follow through or delegate on assigned tasks and provide periodic updates• Ability to independently troubleshoot problems and act to address critical issues in a timely and appropriate manner• Must be able to manage multiple concurrent projects and tasks• Familiarity with principals of continuous quality improvement in health care preferredB. Analytical Skills• Strong analytical skills to collect, process, and analyze data• Problem solving skills• Ability to design and refine special projects as requiredC. IT Skills• Experience preferred with Microsoft Word, Microsoft PowerPoint, and Epic• Proficiency with using Outlook• Demonstrated experience and proficiency with computers and learning new clinical documentation programs and other hospital softwareD. Professionalism• Ability to exercise the highest degree of professionalism, even in high intensity clinical settings• The candidate will be expected to dress professionally, be punctual, and be prepared to work with a positive attitude and a thoughtful and pleasant demeanor • Ability to maintain strict confidentiality• Use of tactful diplomacy in the handling of sensitive patient and provider issues• Ability to work effectively and courteously with physician and non-physician personnel• Strong customer service orientationE. Teamwork• Must have history of demonstrated success in working with physicians in a collaborative team setting• Ability to work collaboratively with other Q&S team members and all clinical and non-clinical members of the department• Ability to work effectively peer-to-peer and manage up• Strong team playerF. Organization Skills• Exceptional organizational skills and keen attention to detail• Ability to organize and update data in spreadsheets and databasesG. Communication Skills • Immaculate use English grammar for high profile written and verbal communication• Demonstrated successful experience with open-ended interviewing • Prior experience with composition of memoranda and research reports preferred• Ability to effectively escalate issues or concerns to appropriate level of leadership• Excellent telephone, email and in-person communication etiquetteWORKING CONDITIONS: Hybrid schedule - in office (mainly at MGH to start, potentially at other sites as well with time) as well as remote scheduleThe information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.Qualifications BSN is strongly preferred. Must have current licensure as a registered nurse in Massachusetts.Minimum of one-year licensed RN experience required.Required:• 5+ years' experience in surgical ICU, or PACU nursingPreferred: • Clinical practice must be within the last three years.• Advance degree or certification in Patient Safety and QualityEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Location: Boston, MADescription: Title: Salesforce Quality Assurance (QA) Lead Location: Boston, MA (Fully Remote - First day onsite) Duration: 8+ Weeks (Possibility of Extension)Hours Per Week: 37.5Responsibilities: The Salesforce QA Lead will be responsible for the end-to-end development and support of a detailed Quality Assurance plan (QA Plan) optimized to reduce and eliminate any existing security or privacy vulnerabilities in the Salesforce-based licensing system. The incumbent will execute this QA Plan, track progress, and report back to the ADC of Technology in a regular basis, until the project is completed. Review existing Pentest and other test results to determine best QA path to eliminating known and potential future security vulnerabilities in the Salesforce-based system. Incorporate Salesforce.com best practices into the proposed solutions. Develop detailed test plan and communicate to the other members of the team, including the ADC of Technology, existing Salesforce.com developers and administrators. Develop and execute comprehensive system test plans, conditions, test scripts, and test cases. Recommend and facilitate best fit solutions through accurate assessment of workflow, data, and other process-related problems. Test bug fixes within Salesforce to ensure performance success as per requirements and deploy them to production. Complete regular internal system audits and prepare for future penetration tests. Drive the creation and delivery of related QA documentation and training to document the test plan, test harness, configuration changes, and results. Document and track all activities within Jira. Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Support client's Mission, Ethics and Values in keeping the general operational standards of the client. Qualifications: You'll be a good fit for this role if you have experience: Four (4) + years of QA experience in large enterprise settings delivering solutions on the Salesforce platform, with experience in a government or state agency a plus. Mastery of software Quality Assurance / Testing methodologies, obtained via university degree or work experience. Ability to pick things up very quickly and turn them into action plans. Strong knowledge and hands-on experience using SQA tools (Test Rail & JIRA) and database querying tools. Knowledge and hands-on experience with: Salesforce.com Agile Scrum (QA lead, scrum master a plus) JIRA and other CI/CD tools Microsoft Office tools, including Excel, Word, PowerPoint, Teams and SharePoint Online Demonstrated ability to effectively document, track and drive the team toward QA goals and objectives. Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies - working in cloud and on-premises environments Highly organized and able to maintain detailed documentation on processes, standards, and projects. Exceptional time management and prioritization skills, with the ability to effectively multitask. Ability to work independently and collaboratively with technical and non-technical staff, as well as senior management and across Commonwealth of Massachusetts organizations. Strong written and oral communication skills with the ability to clearly communicate and provide technical support to both technical and non-technical audiences. Working on projects with external vendors. Many of our product teams are composed of both external vendors and internal team members. We will rely on you to advocate for the client with our vendors, directing them to ensure that the vendor's team is delivering high-quality software on time and according to agreed-upon functionality. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

DESCRIPTIONThis opening is for Echo Show team working on bringing Generative AI to Alexa devices.About the teamThis opening is for Echo Show team working on bringing Generative AI to Alexa devices.We are open to hiring candidates to work out of one of the following locations:Boston, MA, USABASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Experience in automation testing- Experience in manual testing- Experience as QA lead on medium to large sized projectsPREFERRED QUALIFICATIONS- Experience with at least one automated test framework like Selenium or Appium- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Center 3 (19075), United States of America, McLean, VirginiaPrincipal Associate, Cyber Risk & Analysis - Cyber External Client Assurance - Independent Assurance (SOC 2, ISO27001)The Cyber External Client Assurance (CECA) - Independent Assurance team centrally facilitates Capital One's commercialized products and services through their Commercialized Attestation goals (SOC 2). The associate in this role will partner across the organization to perform the following responsibilities: (1) Commercialized Attestation Scoping: Perform process and technology risk assessments to determine the optimal control mix for the products pursuing a Commercialized Technology Attestation engagement (SOC 2). (2) Issue Management: Evaluate control deviations and their impact on management's opinion over the design, implementation, and operating effectiveness of the controls in place to address the Commercialized Technology Attestation frameworks we pursue. (3) Evidence Collection: Facilitate evidence requests made by external auditors to support their independent attestation requirements.You will:Perform process and technology risk assessments to determine the optimal control mix for the products pursuing a Commercialized Technology Attestation engagement (SOC 2).Proactively identify changes in our products features and evaluate their impact on the controls needed to achieve any Commercialized Technology Attestations the product is pursuing.Monitor changes in attestation frameworks and how the changes impact the optimal mix of controls required for our products pursuing a Commercialize Technology Attestation.Ensure seamless design of our controls around emerging technologies as they are integral in supporting our Commercialized Technology Attestation engagement.Interpret and communicate/present appropriate control design to senior leadership.Influence leadership with recommendations for Controls and Process improvements on an ongoing basis.Evaluate control deviations and their impact on management's opinion over the design, implementation, and operating effectiveness of the controls in place to address the Commercialized Technology Attestation frameworks we pursue.Draft Management Responses that are presented within Attestation Reports.Partner with the product teams to answer any customer inquiries on issues listed within an attestation report.Facilitate evidence requests made by external auditors to support their independent attestation requirements.Provide advisory to control owners on ensuring the evidence they are submitted will meet the needs of the auditors.Partner with external auditors to establish evidence collection timelines/deadlines.The associate should be able to:Be well organized and able to manage multiple requestsDemonstrate strong ability to analyze information and data and leverage to support recommendationsWork in collaboration across multiple teams while maintaining business relationshipsDevelop and communicate quality recommendations to the programDemonstrate strong subject matter expertise and sound judgment to align appropriate risk levelWork with diverse contacts throughout Capital OneCommunicate technical issues to non-technical peopleDemonstrate strong problem-solving and conceptual thinking abilitiesDemonstrate capacity to think broadly but go deep into subject matter when neededBasic Qualifications:High School Diploma, GED or equivalent certificationAt least 4 years of technology experience in Internal Controls, Risk Management, or Audit or a combinationAt least 3 years of experience in identifying and assessing IT general, IT application, data movement and systems implementation controlsPreferred Qualifications:Bachelor's Degree5+ years of experience in Auditing and Control EvaluationCISA, CISSP, or CRISC certification2+ years of experience with Cloud technologies (AWS, Azure, or GCP)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $134,100 - $153,000 for Prin Assoc, Cyber Risk & AnalysisSan Francisco, California (Hybrid On-Site): $142,100 - $162,100 for Prin Assoc, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Position Title Commercial Loan Operations Operational Excellence & Quality Assurance ManagerLocation Work From Home United StatesJob Summary The Commercial Loan Operations Operational Excellence & Quality Assurance Manager (CLO OE/QA Manager) provides leadership and strategy for effective continuous process improvements and quality assurance programs to achieve operational excellence. The CLO OE/QA Manager will have excellent knowledge of Commercial Loan Operations procedures, workflow and control points to appropriately administer the Quality Assurance Programs. The manager is responsible for understanding the current process state, identifying efficiency opportunities, strengthening internal controls, managing risk, and developing, recommending, and leading cross-functional team members to drive process improvements. The manager will own the strategy to include conducting regular coordination, monitoring and review meetings to ensure that the strategic plan is being implemented accordingly and with the various business partners. The manager will be in charge of monitoring and resolving issues and establishing appropriate controls over the use of the core and ancillary systems by increasing operations efficiency and providing guidance to staff members. The manager will also develop and act as a conduit of change for the strategic operationalized, automated, and streamlined approach for the quality assurance program and overall operational excellence for the complex commercial lending area.Pay Range: $86,200.00 - $125,600.00 - $165,000.00Job Responsibilities: Facilitate Operational ExcellenceLead, plan, and execute Operational Excellence projects, such as process and system upgrades, enhancements, and/or implementationUtilize Lean Six Sigma techniques to evaluate current and future business processes for quality, efficiency and improvement.Identifies opportunities and develops strategies to implement process and/or system improvements.Review internal controls for sufficient design and effectiveness to properly mitigate risk.Identifies, documents, and communicates operational risk exposures and internal control weaknesses.Demonstrates a complete understanding of the commercial loan processes and (core) systems. Works with internal constituents, including Commercial Lending, Credit Administration, CEC, Salesforce/IT teams and Finance/Accounting, to ensure user needs are met effectively and efficiently.Ensures full compliance with the Bank's Policies and Procedures.Develops and maintains key KRI reporting and operational metrics for day to day activities and provide executive leadership reporting on overall functions within loan servicing.Staff Management and SupervisionOversees a team of 5-7 employeesProvides leadership, coaching, mentoring, and training of staff as neededSet team and individual goals and resolve personnel issues.Performs employee performance reviews and job evaluations.Participates on committees and special projects as assigned.Drive Performance and Change Management.Build culture of continuous improvement through effective communication and leadership.Provide subject-matter expertise support for change control and special projects.Participate as a key stakeholder on implementation of new and revised systems and/or processes, which have a significant impact on the department or functional area by evaluating changes for risks and potential efficiency.Collaborate with other internal teams to update policies/procedures as necessaryCommunicate well with all levels of management, including executive officers.Demonstrate a high level of creativity and critical-thinking to address problems decisively and develop effective solutions.Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.Job Requirements :High School Diploma, GED, or foreign equivalent required.Bachelor's Degree in Business, Finance, or related field preferred.Master's Degree in Business, Finance, or related field preferred.Bachelor's degree or 15 years of comparable work experience is required.10+ years of experience in banking or financial services in an operations, legal, consultant and/or other industry role.Preferred 8+ years specialized experience in finance, financial planning & strategy, and/or accounting analysis.Preferred 5+ years in one or more of the following: audit, implementation or strategic planning.Preferred 5+ years of proven experience managing people and/or high risk projects.Expert Level Required, 5+ years demonstrated ability to understand, document, and optimize/improve operations processes through a consulting/people, process, technology lens (prior consulting and/or operational experience preferred).Knowledge of Process Reengineering; Lean or Kaizen methodologies preferred.Demonstrated ability to create a high performance team that delivers results, strong compliance and control environment experience as well as a passion for winning.Demonstrated ability to recruit, manage and motivate staff.Demonstrated ability to learn new products, processes, and technologies and leverage in day to day.Industrious, Entrepreneurial, Driven Personality.Have an innate ability to understand, document, and visually represent very complex processes and systems, immediately and intuitively understanding how they work and how they can be improved for efficiency and effectiveness.Strong problem solving & strategic thinking skills with the ability to identify problems and recommend solutions.Exceptional written and oral communication including facilitation & summarization skills to drive action and results.Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation.Ability to work with, lead and consult with all levels in the organization.Adjusts positively to quickly-changing priorities and shifting goals.Strong ability to work with a sense of urgency in a fast pace environment.