Quality Supervisor Salary in Boston, MA

Step Up. Join Our Elite Force. Location: Boston, MA Shift: Full-Time: Shifts vary Pay $29 Must be 18+ High School Diploma/GED 6 months of customer service experience (security preferred) Valid Driver's License Must be able to obtain and maintain a DOD Security clearance ESSENTIAL FUNCTIONS Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. Assists in the submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various reports as required. Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations. May perform the duties of a Security Officer in accord with post orders and company policy. Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred. Competencies (as demonstrated through experience, training, and/or testing ): May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers. Knowledge of security operations with an emphasis on patrol, inspection and response services. Knowledge of supervisory practices and procedures. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. Ability to track and maintain schedule assignments. Ability to be an effective team member. Ability to maintain professional composure when dealing with unusual circumstances. Courteous telephone manner. Ability to adapt to various sites and changes in post procedures. Ability to write routine correspondence, including logs and reports. Good organizational skills. Strong customer service and results orientation. Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures. WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements. Directing and disciplining staff in a positive manner. May be required to work overtime without advance notice. Required ability to handle multiple tasks concurrently. Keyboarding, basic computer usage, and operating controls. Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. Close vision, distance vision, and ability to adjust focus. Regular use of vehicle for the performance of duties. On occasion may be required to perform stressful and physical activity. Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. May be exposed to or required to handle sensitive and confidential information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .About Us Paragon/SCIS has a legendary legacy standing tall in front of all critical assets of the United States of America. Protecting. Guarding. Serving.We have been protecting our nation throughout history. For more than 150 years, our means have evolved but our purpose to protect our nation has remained intact, touching millions of lives. From nuclear plants and government installations to specialized investigative services, we assure the country's safety and stability, relying on solid experience.We value diligence, professionalism, and honesty. We are proud to call ourselves Paragon/SCIS. Our company is a symbol of integrity; a reflection of each individual that composes it. We have built our reputation because accountability is in our blood. About the Team Paragon/SCIS is composed of over 14,000 employees, caring for one another and for the success of our clients and our company. Working on the same site together, we bond with our colleagues; every day, serving the same purpose with dedication and a vigilant eye.Our employees have diverse profiles: veterans, retired police officers, trained armed guards, professionals and experienced managers. Their background and strength of character are carefully vetted so when you join, you know that you have been selected and are amongst the best.From Armed Security officers to Mailroom Service Clerks and Fire Fighters, from Field Investigators to Site Supervisors, we all stand united to maintain order in the most critical infrastructures of our nation. With diligence, 24/7, we are the eyes and ears on the ground. We matter.Our work is demanding. We thrive in the midst of challenge. We are brave, organized, ready. And, we are rewarded for it with above market pay, comprehensive benefits and valuable training. We believe in the vital role that we play in society and the recognition we get from it fuels us.Our values are the foundation of our operations. They are summarized in three words: Integrity, Vigilance and Helpfulness.IntegrityA Paragon/SCIS employee is honest and therefore trusted to work unsupervised on the customer's premises and with valuables. Paragon/SCIS never compromises in its demand for integrity. Integrity also includes openly expressing one's opinion, reporting improprieties and not withholding information.VigilanceProfessionalism entails seeing, hearing and evaluating, and a Paragon/SCIS employee is always attentive. Professionals develop an intuition that helps us to notice things that others don't. Their vigilance is needed in order to stay aware of potential risks or incidents that are taking place on our customers' premises.HelpfulnessHelpfulness is about our employees always being ready to assist within the context of a particular assignment.

Step Up. Join Our Elite Force. Location: Boston, MA Shift: Full-Time: Shifts vary Pay $30 Must be 18+ High School Diploma/GED 6 months of customer service experience (security preferred) Valid Driver's License Must be able to obtain and maintain a DOD Security clearance JOB SUMMARY: Supervises guarding operations at multiple sites. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures as required by Branch. Responds to incidents and may provide service coverage as needed.Distinguishing Characteristics: Primary job function is supervision of Security Officers.ESSENTIAL FUNCTIONS: • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 1. Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner. 2. Meets with Branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel. 3. Participates in and coordinates with Branch management the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect. 4. Assigns and directs work; coaches employees and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to Branch management. 5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 6. Communicates and coordinates with Branch management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with Branch management and other Field Supervisors to discuss customer service, initiatives, personnel matters, and related issues. 7. Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary. 8. Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information. 9. Performs tasks and duties of a similar nature and scope as required for assignment.MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position.MINIMUM HIRING STANDARDS: • Must be at least 18 years of age. • Must have a reliable means of communication (i.e., pager or phone). • Must have a reliable means of transportation (public or private). • Must have the legal right to work in the United States. • Must have the ability to speak, read, and write English. • Must have a High School Diploma or GED. • Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Competencies (as demonstrated through experience, training, and/or testing): • May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers. • Knowledge of security operations and procedures. • Knowledge of supervisory practices and procedures. • Ability to provide positive direction and motivate performance. • Understanding of a variety of security and safety devices and controls. • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. • Ability to track and maintain schedule assignments. • Ability to be an effective team member. • Ability to maintain professional composure when dealing with unusual circumstances. • Courteous telephone manner. • Ability to adapt to various sites and changes in post procedures. • Ability to write routine correspondence, including logs and reports. • Good organizational skills. • Strong customer service and results orientation. • Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.WORKING CONDITIONS (Physical/Mental Demands): With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements. • Directing and disciplining staff in a positive manner. • May be required to work overtime without advance notice. • Required ability to handle multiple tasks concurrently. • Keyboarding, basic computer usage and operating controls. • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. • Close vision, distance vision, and ability to adjust focus. • May be required to use vehicle for the performance of duties. • On occasion may be required to perform stressful and physical activity. • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. • May be exposed to or required to handle sensitive and confidential information.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .About UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About the Team Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

The Quality Program Manager, RN Trauma/Burn Service will be accountable to strengthen the Trauma and Burn Centers' Performance Improvement and Patient Safety, by developing programs that are focused on education, outreach, and clinical research activities. S/he oversees and is accountable for ensuring collection, maintenance, analysis, and dissemination of quality, safety, research and compliance data findings. The Quality Program Manager RN must also be able to design, manage, and implement a variety of projects and improvement activities across multiple academic and operational departments. S/he will be directing and/or collaborating with a diverse range of internal and external contacts, ranging from pre-hospital providers, patients/families, care improvement consultants, nurses, surgeons, and other care providers and multidisciplinary specialists, as well as medical directors. This role is supervised by the Nursing Director of the Trauma/Burn Program. Performance Improvement and Patient Safety activities:Works closely with the Nursing Director of the Trauma/Burn Program to identify and develop programs to address opportunities for improvement, assess clinical care, provide ongoing resource/education for process improvement, monitor and facilitate compliance with pertinent regulatory standards. Is the content expert on improvement methodologies related to the Trauma/Burn patient population and imparts knowledge of improvement process to team leaders and the program teams. Assists the team leaders in identifying barriers to implementing improvement plans/processes and develops strategies to overcome these barriers. Develops the analytic and measurement strategies for all assigned projects including the identification of key metrics necessary for assessing the impact of change on processes of care to ensure ongoing success with improvement strategies. Leads the coordination and facilitation of performance improvement data collection, analysis, trending and benchmarking of data and outcomes. Maintains working knowledge of the National Trauma Data Standard (NTDS) and American College of Surgeons Trauma Quality Improvement Program (TQIP) data definitions and serves as a resource to the data coordinator team.Fosters clinical inquiry that includes journal article reviews; presentations; and the development of Evidence-based or Clinical practice guidelines for the trauma and burn patient populations.Acquires and maintains a current knowledge of the evidence-based practice for discrete trauma and burn patient populationsRegularly prepares for and attends the Trauma Performance Improvement and Patient Safety Committee, presenting relevant quality assurance and process improvement data.Based on ACS and program filters, prepares all confidential case summaries for monthly Peer Review.Regularly attends relevant Trauma Services meetings to provide recommendations based on data collection and professional input.Leads the development and review.Education/Outreach activities:Collaborates with staff educators in developing and supporting clinical nursing practice and innovation in the care of trauma and burn patients.Fosters clinical practice development through observation, conceptualization, and analysis of complex clinical problems related to trauma and injury with outputs that are as specific as evidence-based in-services, clinical practice guidelines, and trauma nursing grand rounds.Assists Professional Development Managers and unit-based educators in the development of competency standards specific to the population.Promotes education via lectures, in-services, abstracts, and presentations at local and national meetings as requested.Works closely with the program team, at times as the lead, on trauma-related education and programming for physicians, nurses, and pre-hospital providers. Current examples include ATLS, TNCC, ABLS.In collaboration with the Trauma and Burn Outreach Manager, monitors the effectiveness of the system of care for all trauma and burn patients, with a special emphasis on safe transitions for inter- and intra-facility transfers. Research activities:Works closely with the Nursing Director to promote quality outcomes through the identification of clinical topics and patient care issues in need of scientific inquiry. Examples include: identification and early intervention for elderly patients experiencing cervical spine injury; determining the effectiveness of non-invasive modalities in the management of pain for patients with multiple rib fractures.Fosters research activities related to assuring optimal outcomes for the trauma/burn population as principal investigator or co-investigator. These activities may include study conceptualization, design, and implementation of related research activities carried out within the trauma/burn program and in collaboration with members of the multidisciplinary team.Interprets clinical data in conjunction with co-investigators, statisticians, and other members of the research team as appropriate.Collaborates in the preparation of manuscripts for publication. Additional activities:Collaborates with the Nursing Director regarding clinical and administrative activities necessary to ensure successful verification by the American College of Surgeons for Level I Trauma and the American Burn Association. May be asked to assume lead roles in selected components of the verification process.Demonstrates leadership through promotion of caring practice, systems thinking, and responsiveness to diversity. At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Nursing are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Qualifications QUALIFICATIONSBachelors degree required (BSN); current Massachusetts RN licensure required.Masters degree in healthcare related field preferred.5+ years in emergency room and ICU nursing required.Database management and analysis experience preferred.TNCC certification within 6 months of hire required; TNCC instructor within 12 months of hire required.ATLS coordinator certification preferred.Experience in health care and patient safety quality measurement, reporting, and improvement.Previous leadership or project management experience, including statistical concepts and applications preferred.Experience working in a large and complex health care organization.Competence with MS Word, Excel, PowerPoint, required for this position; candidate must be able to produce presentation materials including but not limited to slides and spreadsheets.SKILLS/ ABILITIES/ COMPETENCIES REQUIREDKnowledge of current professional nursing theory, practice and skills with particular emphasis on the area of trauma and emergency surgery.A demonstrated ability to fully participate in the planning, design and implementation of guidelines, protocols and standards of care for trauma patients.Superior organizational and interpersonal skills with ability to work independently.Demonstrated effectiveness as a team member, team facilitator, and team leader.Ability to manage time and resources effectively to meet project deadlines.Ability to work independently and manage concurrent, time-sensitive projects is essential.Comfortable interacting with a vast array of administrative and interdisciplinary clinical staff, ranging from the Executive Directors of Quality to frontline care providers.High degree of professionalism, discretion, and confidentiality.Thorough knowledge of federal and institutional policies governing clinical research.Supervisory Responsibilities Hires, orients, and supervises program staff as needed.Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB; follows safe practices required for the position; complies with appropriate BWH and MGB policies and procedures; fulfills any training required by BWH and/or MGB, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Brigham and Women's Hospital is establishing a new, in-house Police & Security Department. As a Supervisor (Sergeant), you will lead a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community. GENERAL SUMMARY/OVERVIEW STATEMENT:Receiving general direction from the Operations Supervisor, incumbent ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for the day-to-day supervision of his / her assigned shift and shift personnel.PRINCIPAL DUTIES AND RESPONSIBILITIES:- Supervises on-site Security Officers (up to ~29 FTE) assigned to respective shift; recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.- Responsible for the supervision of up to ~12 FTE off-site Security Officers. - May be assigned to off-site facility and responsible for supervision of respective Security Officer FTEs as well as general oversight of facility security operations.- Exercises independent judgment in the implementation, application, and enforcement of laws, regulations, and hospital policies.- Assigns personnel to their daily scheduled duties, reviews all pass on information, logs, journals, forms and reports since last tour of duty to ensure continuity of services and provide appropriate follow up; monitors line staff performance ensuring adherence to Department / Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and special details.- Facilitates shift training of personnel. Assists with New Employee Orientation, On the Job Training and In-Service training of personnel and promotes their growth and development. Documents personnel training records and tracks completion, certification, re-certification and general compliance standards are updated as needed.- Performs all duties of Security Officer in addition to duties noted above.- Responsible for the performance of additional duties as assigned.- Performs all duties of a Security Officer in addition to duties outlined above.- If sworn as a Special State Police Officer, performs all the duties outlined in the BWH Security Officer II position in addition to the above.SUPERVISORY RESPONSIBILITY:- Supervises on-site Security Officers (up to ~29 FTE) assigned to respective shift; recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.- Responsible for the supervision of up to ~12 FTE off-site Security Officers. HOSPITAL WIDE RESPONSIBILITIES:Brigham and Women's Hospital I CARE StandardsThe I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care. C. I will Communicate my commitment to high quality performanceA. I will Appear and act as a professionalR. I will Respect all individualsE. I will Extend myselfQualifications QUALIFICATIONS:Education:High school diploma or GED required Associate's or Bachelor's degree in criminal justice or related field preferred Experience: A minimum of three years of experience in Security, Law Enforcement or Military requiredFive years of experience with two years of experience in a supervisory capacity in same preferred- Must submit to and pass an initial and annual criminal background check.- Must possess and maintain a valid Massachusetts Driver's License.- The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 strongly preferred. If licensed, must consistently meet all training and other requirements for continued licensure.- Must obtain and maintain required certifications in the following programs (training provided by department): o CPR/AED/First Aid o Narcan (Naloxone) Training o AVADE/HDTS De-Escalation Training o International Association of Healthcare Safety and Security (IAHSS) Supervisor Certification (Includes Basic, Advanced, and Supervisor certifications) within 1 year of hire.SKILLS/ABILITIES/COMPETENCIES REQUIRED:-Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios. -Must possess above average leadership, investigative, customer service, communication and risk assessment skills-Reliable and flexible-Must be able to prepare clear and concise reports and routine correspondence.-Strong risk analysis and organizational skills. • -Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.-Must be able to prepare clear and concise reports and routine correspondence.-Must be proficient with the operation of office equipment including computers and supporting word processing, spreadsheet, and database applications.-Must be able to read, write and speak English fluently. Fluency in more than one language preferred.WORKING CONDITIONS:- PHYSICAL ENVIRONMENT:- Exposure to potentially infectious materials. - Exposure to possible infectious diseases. - Exposure to blood and body fluids. - Exposure to loud noises and motor vehicle emissions. - Exposure to inclement weather conditions.PHYSICAL REQUIREMENTS:Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary. • Each supervisor must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually:3 Minute Step Test • Measures the heart rate in the recovery period following three minutes of stepping. • Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down in and your heart rate will be recorded after one minute of rest. Step, Bend, and Crawl • Measures mobility and coordination. • Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence. Stretcher Carry • Measures the ability to assist lifting a stretcher. • You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down.Pull and Drag • Measures upper body strength • Take firm hold onto the belts and drag the 150 lb. sled 10 feet across the room and reverse directions back to the starting position. Balance Walk • Measures balance. • Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step.Stair Climb • The stair climb measures the ability to climb stairs at a quick pace. • Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take aEEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.

GENERAL SUMMARY/ OVERVIEW STATEMENT:As a member of the Garden Cafe team, in the role as Food Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Direct supervision of the Food Service Employees.2. Motivates Garden Cafe Team to provide the best quality food and service to patients, guests and staff.3. Operates hospital computer system including use Infogenesis UD.4. Responsible for adherence to cash handling policies and procedures. 5. Responsible for directing and assisting in operational tasks to maintain quality assurance standards for sanitation and safety.6. Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors. 7. Contributes and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informal or by formal documented progressive discipline.8. Monitor and participate in, according to present criteria, sanitation and safety procedures-including HAACP program.9. Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times. 10. Participates in other duties assigned.Schedule hours: Saturday and Sunday 12pm-830pm - and HolidaysQualifications 1. The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, to be able to communicate with patients, hospital personnel, and co-workers. 2. Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.3. Must have computer skills and basic mathematics knowledge, including ability to work with money.4. Knowledge of Window, Word and Excel spreadsheet is strongly recommended.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and works well with others.2. Must have good hand-eye coordination. Overall body coordination. Good span of concentration.3. Ability to communicate with employees, staff members, patients or general public, to promote and maintain peaceful work conditions.4. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.5. Must be able to train, implement and enforce new or updated policies and procedures; must be able to motivate, evaluate and counsel employees.6. Must be able to talk on the telephone and in person to patients, guests and staff in a pleasant, respectful manner.7. Must be able to take and record food equipment temperatures accurately and appropriately.8. Must be able to inventory food, supplies and menus and make appropriate adjustments to reduce waste.9. Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines. HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

This is a remote role with occasional (roughly 1x/every other month) onsite team meetings in Somerville, MA. Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more. The Supervisor, Appeals and Grievances provides day to day supervision of the appeals and grievance coordinators and is ultimately responsible for the work product of this team. The Supervisor oversees all aspects of the Appeal and Grievance processes in accordance with the Massachusetts Division of Insurance and Executive Office of Health and Human Services (EOHHS) requirements, the Centers for Medicare and Medicaid Services (CMS), as well as the National Committee on Quality Assurance (NCQA) guidelines. The Supervisor will lead the efforts to coordinate daily operations which includes identifying/communicating any areas of risk and achieving maximum efficiency across all appeal and grievance processes.The Supervisor collaborates with the Director of Appeals and Grievances, as well as other senior and executive staff, to ensure optimum performance within the Appeals and Grievances Department, while ensuring compliance with all applicable performance standards and regulatory, contractual, and corporate policies and procedures. The Supervisor will be expected to work closely with the Director, Appeals and Grievances to identify industry-standard operational metric measure and compare benchmarks to individual and departmental performance. The Supervisor will be responsible for presenting the metric to the Director, Appeals and Grievances and proposing any solutions to identified areas of opportunity. In addition to supervising the day-to-day activities of the Appeals and Grievance Department, the Supervisor is an active, visible participant on many cross-functional teams which address strategic and business projects such as cost savings measures, infrastructure efficiencies, regulatory and contractual requirements, and break/fixes.Principal Duties and Responsibilities: • Facilitates regular bi-weekly one-on-one meetings and weekly team staff meetings with the Appeals and Grievances department.• Identifies the training needs of the coordinators and works with key stakeholders, including the Learning and Development Dept, Customer Service, Product, etc., to develop training guides and curriculum • Provide real- time oversight and education to the staff to ensure they are meeting their goals related to the intake, triaging, coordination, and documentation of all appeals and grievances, • Collaborates with the auditing team to identify and maintain quality control processes that ensure all standards for timely acknowledgement, resolution, and documentation standards are met consistently.• Represents the Appeals and Grievances Dept at the Customer Service Leadership Teams where cases are discussed and follow-up steps are identified; ensure the requirements of various organizations (NCQA, CMS, etc.) are represented. • Ensure timely appeal and grievance reporting to the Director, Appeals and Grievances for dissemination to regulatory agencies and contracted clients. • Collaborate with internal departments as necessary (Customer Service Center, Provider Network, Claims, Utilization Management, Pharmacy) to ensure the timely resolution of all appeals and grievances. • Meet regularly with internal customers to identify process improvement opportunities.• Collaborates with the Director, Appeals and Grievances on appeal and grievance reports and analysis to various internal stakeholders including, but not limited to, the Quality Improvement Committee, the Utilization Management Committee, and the Audit and Compliance Commit• Chair the Appeal Subcommittee and recommend cases for full review at the larger Appeals Committee.• Collaborates with the Director of Appeals and Grievances on all NCQA matters relating to appeals and grievances.• Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.• Escalates issues to the Department Director as needed.• Hold self and others accountable to meet commitments.• Ensure diversity, equity, and inclusion are integrated as a guiding principle.• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.• Build strong relationships and infrastructures that designate AllWays Health Partners as a people-first organization.• Other duties as assigned with or without accommodation.Qualifications Qualifications: • Bachelor's degree required or the equivalent combination of training and experience.• 5-7 years of health plan operations/appeals and grievance experience required. • At least 3 years' experience managing and training staff, ideally within an appeals and grievances department, whether in a formal or informal capacity required. • Advanced degree such as a master's or RN preferred. • Experience representing and solving the needs of staff including executive staff.• Experience setting up appeals and grievances workflows across new products and plans.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:As a member of the Room Service team, in the role as Room Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires supervising members of the Room Service team (Call Center Operator, Guest Service Attendant - GSA, Dish Attendants, and Cooks) and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State and Local sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Facilitates and coordinate the Room Service Team to deliver patient trays to no longer than 45 minutes and to assure collection of trays to start no later than 1 hour after tray delivery.2. Direct supervision of the Guest Service Attendants, Dish Room Attendants, Call Center Operators and Cooks.3. Motivates Room Service Team to provide the best quality food and service to patients, guests and staff.4. Assures the patient's tray is 100% accurate to the printed kitchen ticket from the call center. Takes appropriate corrective act on to assure patient, guest and staff receive the highest quality service. 5. Operates hospital computer system including use of Computrition diet office system. Alerts the Call Center Operator, Guest Service Attendant and clinical dietitian to dietary restrictions and allergies. 6. Assure all inventories to par prior to the start of each meal period. 7. Assures that dirty tray trucks available on each floor and that each truck available to accept dirty trays. 8. Responsible for adherence to cash handling policies and procedures. Does not accept gratuities to perform assigned work duties.9. Responsible for directing and assisting in operational tasks to maintain quality assurance standards for sanitation and safety.10. Makes weekly schedules for all employees who report to her/him and adjusts daily schedule due to last minute employee issues. Responsible to notify and seek out assistance from other supervisors and manager to assure adequate staffing.11. Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors. Assists in the managerial training of the dietetic intern.12. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements.13. Contributes and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informal or by formal documented progressive discipline.14. Monitor and participate in, according to present criteria, sanitation and safety procedures-including HAACP program.15. Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times. 16. Participates in other duties assigned.Qualifications 1. The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, to be able to communicate with patients, hospital personnel, and co-workers. 2. High school education and 1-2 years of work experience, preferably in food service or customer service. A basic supervisory course is strongly recommended.3. Knowledge of therapeutic diet orders.4. Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.5. Must have computer skills and basic mathematics knowledge, including ability to work with money.6. Knowledge of Window, Word and Excel spreadsheet is strongly recommended.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and works well with others.2. Must have good hand-eye coordination. Overall body coordination. Good span of concentration.3. Ability to communicate with employees, staff members, patients or general public, to promote and maintain peaceful work conditions.4. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.5. Must be able to train, implement and enforce new or updated policies and procedures; must be able to motivate, evaluate and counsel employees.6. Must be able to talk on the telephone and in person to patients, guests and staff in a pleasant, respectful manner.7. Must be able to take and record food equipment temperatures accurately and appropriately.8. Must be able to inventory food, supplies and menus and make appropriate adjustments to reduce waste.9. Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines. HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Central Processing SupervisorEvening, 3:00 PM to 11:30 PMMust be ASCP CertifiedThe Core Laboratory Central Processing Evening Shift Supervisor reports to the Technical Director of Pre/Post Analytics in the Core Laboratory. Central Processing consists of all laboratory functions prior to and after the testing process, including managing workflow and pre/post-analytical automation, specimen processing, specimen accessioning, reference lab interfaces and reporting, and customer service. Functionally responsible for coordinating the daily operation of the front office of the core laboratory. Oversees all Pre and Post analytic activity on the evening shift, in close conjunction with the day shift MT Operations Coordinator, reference lab staff, and other individuals who oversee areas that have an overlapping operating relationship with Central Processing. Ensures that all activities, processes and policies are carried out in strict compliance with governmental regulations, licensing agency standards, and hospital policies and procedures. Will be responsible for day-to-day general management including staffing, schedules, payroll, performance management, training, education, development of policy and protocol, compliance, and safety.Responsibilities:OperationsCreates and monitors systems/processes to ensure pre-analytic specimen integrity. Monitors workflow and productivity metrics to meet statistical goals. Responds to operational metrics that are out of acceptable limits with a focus on improvement and efficiency.Utilizes Qgenda scheduling software to ensure appropriate staffing to support and accomplish departmental goals and objectives in accordance with scheduling and timekeeping policies.Provides for proper orientation, training and in-service education of staff; assigns work and provides for cross training as appropriate; monitors and supervises work to ensure compliance with established procedures, policies and standards; monitors quality and quantity of work performed in the laboratories.Responds to and investigates safety reports, including follow-up. Tracks issues and creates systems to address/correct them.Manages workflow and workload to meet lab and department service goals. Responds to specific customer service issues.Periodically reviews and revises procedures in order to improve quality and productivity, and to comply with current regulatory standards. Recommend new processes and procedures to leadership.Manages staffing model and complement within budget (including overtime) to meet laboratory and department goals. Human ResourcesCoordinates the orientation of new employees and participates in training for new systems and technology.Ensures compliance with hospital and department requirements and competency with job requirements. Facilitates ongoing development of staff, assuring staff participation and competency.Develops staffing patterns and schedules staff to meet work demands of a 24 hour/ 7 days per week operation, including coverage of sick calls, vacations and extended leaves, and deploys staff as necessary within budgeted FTEs.Utilizes PeopleSoft functions to authorize and process status changes, evaluates and performs overall employee performance appraisals; performs all other functions constituting proper management of staff in accordance with established hospital and departmental policy and procedures. Assures that all administrative procedures are followed.Participates in interviewing and hiring staff for Central Processing. Delivers appropriate corrective action for assigned personnel, in collaboration with the Technical Director and Human Resources. Ensures that MGH Pay practices are followed and prepares weekly payroll and ensures it is entered correctly in the Kronos system.Regulatory/Compliance/SafetyAssists with overseeing regulatory compliance for Central Processing: participates in department preparation, identifies and remediates issues, participates in surveys and addresses all findings as needed.Identifies and leads process improvement and quality improvement initiativesMonitors workload, analyzes workflow, errors, and processing turnaround time to ensure specimen quality. Collaborates with Technical Director to define metrics and thresholds. Participates in ongoing quality assurance efforts.Establishes and enforces safety regulations for the laboratory to ensure that laboratory personnel receive maximum protection from hazardous laboratory materials and infectious agents. May function as a Safety Officer.Follows all safety (including infection control and hazardous material) policies and procedures. Notifies appropriate hospital departments of unsafe conditions. Successfully participates in safety education and competency activities. LeadershipBuilds and maintains ongoing working relationships with lab staff, clinical and physician staff to facilitate positive staff morale and optimal productivity and efficiency. Supports, promotes and demonstrates MGH customer service philosophy.Promotes and initiates active communication with leadership, staff, and other departments.Maintains close cooperation and liaison with other departments and administrative sections of the department and hospital to provide coordination of activities, which affect patient care. Participates in strategic process and systems improvement initiatives that support departmental goals targeting patient satisfaction, employee satisfaction, quality and safety, expense and revenue management, and regulatory compliance. Attends department-wide meetings; serves on committees; conducts meetings to maintain communications with subordinates relative to policy, practices and procedures.Conducts special projects under the direction of the Technical Director.Qualifications Qualifications:MT (ASCP) Bachelors Degree in Medical Technology or physical sciencesSignificant or specialized related experience (greater than 5 years)Minimum of one year of supervisory experience with a demonstration of leading non-exempt hourly staff preferred with documented customer service experience.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Must Haves:Must be comfortable working a second shift schedule from Monday-Thursday. Hours are 2:00pm-11:30pm.Minimum of 3-5 years of experience working within a pharmaceutical/life-sciences environment, with 1-2+ years of direct supervisory experienceExtensive GMP experience, including as a lead or trainerWorking knowledge of federal requirements for GMP manufacturing (21CFR 210,211)Expertise in cell processing and culture technologies for clinical materials production requiredExcellent computer skills including Word, Excel, Project, Outlook, equipment interfaces and electronic quality systemsDay to Day:A large pharmaceuticals company is hiring a Manufacturing Supervisor to sit in Boston, MA. The Manufacturing Supervisor is a critical first-line leadership role within Manufacturing. This position is responsible for direct management of personnel executing GMP operations. The incumbent will have strong leadership skills, GMP expertise, and commitment to patients.Responsibilities:Builds and develops an efficient team of direct reports capable of consistently producing clinical cellular product or intermediates according to cGMP standards. Includes hiring, orienting, training and coaching of personnel.Ensures cGMP compliance through direct oversight and education of team members.Shares responsibility of scheduling of personnel in coordination with other Manufacturing leadership.Manages direct reports' projects to achieve department and corporate goals, including managing timelines and leading group meetings.Leads, investigates, and collaborates with cross-functional stakeholders regarding quality systems, including quality events, deviations, CAPAs, change controls, and risk assessments.Creates, revises, and reviews controlled documents including Standard Operating Procedures (SOPs) and Batch Records for manufacturing.Receive and manage equipment alarms.Serves as a technical SME for the team, troubleshoots problems independently.Other duties and projects as assign as required to meet departmental requirements.