QA Specialist Salary in Boston, MA

Technical Specialist, HLAThe Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and performance improvement, and assists in ensuring optimal laboratory operations. In addition, this individual is very involved in the implementation of new tests. PRINCIPAL DUTIES AND RESPONSIBILITIES:Quality and SafetyManage regulatory compliance. • Monitor lab performance/regulatory compliance/final review of daily, weekly, monthly, annual surveillance documents. • Proposes remedial action plans and works with supervisor, technical director, lab director and/or division leadership to correct any failures.Manage laboratory accreditation.• Submit annual accreditation application to ASHI.• Report regulatory deficiencies to technical director and director.• Prepare lab and lab staff for inspections.• Work with inspector during inspections.Manage lab QA and safety programs.Coordinate and document competency assessments.• Ensure that staff undergo appropriate competency assessments in a timely manner.• Create and update competency assessments as needed.Plan and/or provide HLA specific continuing education for staff; ensure compliance with annual requirements.Maintains a safe work environment for employees by establishing and enforcing all relevant safety procedures.Human ResourcesCoordinate, document, and assist with training of new staff and of existing staff on new methods.Assist technical director with interviews and recommend candidates for hiring.Technical and OperationsCoordinate sample workflows in the lab on a day-to-day basis to ensure that all samples are received, accessioned, and ordered appropriately in the LIS.Manage laboratory quality control systems; assist in the development of the QC system and review systems, procedures, and reporting mechanisms for quality control of reagents, equipment, and test procedures. Manages lab equipment according to department policy including maintenance and service.Perform periodic review of QC data with lab Director, technical director, and technical staff.Ensure all sections of the Quality Plan continue to be followed and update as necessary including dashboard quality metrics. Coordinate proficiency testing, order surveys, enter test results, summarize PT reports for director review, investigate PT deficiencies, and present PT summaries to lab staff.Manage controlled document creation and updates with the input of the lab director, technical director, and/or senior technologist.Coordinate and monitor technical performance improvement reviews and conduct specific studies.Work with HLA director and technical director on performance improvement initiatives and long-term goals.Investigate, develop, and plan validation for new procedures, methods, products, and instruments.Evaluate and provide input into selection of new equipment and software.Identifies problematic or inefficient workflows and proposes solutions. Implements change as approved or directed.Complete monthly surveillance according to lab procedure including proficiency testing, and QC.Determines priority of work and provides input for prioritizing process improvement projects.ClinicalReview and report of test results as appropriate.Communicate and coordinate with clinical teams about testing status and sample needs.Perform bench work less than 20% of the time.On call responsibility that may include additional work in the overnight hours.FinancialInventory Management of supplies and reagents.Manage equipment inventory including inventory, replacement, PM scheduling, and maintenance.MeetingsAttend weekly Senior HLA staff meeting and consensus conference.Attend biweekly lab staff meeting; conduct meeting in the absence of the technical director.Attend transplant-related weekly meetings, as needed.Attend Pathology operations meetings in the absence of the technical director.OtherTeach medical technologist students, transplant coordinators, others as appropriate.Attend seminars and conferences when possible and review current literature in the field to ensure personal professional growth.Qualifications Education and Experience: Bachelor's degree in biological or chemical science or medical technology or clinical laboratory scienceCertified Histocompatibility Specialist (CHS) certification required (ACHI)Minimum of six years progressively responsible experience in a Histocompatibility (HLA) testing environment (at least 1-3 years in a lead/supervisory role is preferred).Preferred: • Two or more years of prior experience in a supervisory capacity or in a project management or quality role in a histocompatibility testing setting.• At least 1-3 years in a lead/supervisory role.• Demonstrated knowledge in all areas of a histocompatibility laboratory accredited for solid organ and bone marrow transplantation.• Competence with antibody screening and analysis. • PCR-based typing experience (rSSO, SSP, SBT, or NGS).• Troubleshooting experience with assays and equipment.• Demonstrated knowledge of flow cytometry equipment, assays, and analysis.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Come join our team and play a pivotal role in promoting and ensuring an environment where human subject research is conducted according to the highest standards! Our TeamOur Human Research Affairs Compliance and Education Office was established in June 1999 as the Quality Assurance/ Quality Improvement (QA/QI) Program within the Office of Human Research Affairs at Mass General Brigham. We provide education and support to our research community and conduct both routine and for-cause compliance audits of human subject research studies across all our institutions. We ensure compliance and optimal conduct of human research with relevant federal, state, and local regulations, Good Clinical Practice, and institutional policies. We collaborate closely with our clinical research investigators and staff, our Institutional Review Board Office (IRB), and Research Compliance offices. Our team is also responsible for oversight of Clinical Trials.gov registration and reporting by investigators across our system.Role OverviewThe Senior Education and Compliance Specialist will develop and implement quality system-wide human research education initiatives and serve as the Protocol Registration and Results System (PRS) administrator for ClinicalTrials.gov registration and results reporting for Mass General Brigham Investigators.This role is responsible for the knowledge and application of research regulatory requirements, quality assurance/quality improvement, and health sciences research to advance our organization's mission. This role requires comprehension of research study design, excellent judgment, and decision-making in applying federal requirements to novel research constructs and incorporating those into educational initiatives. The ideal candidate will have a passion for creating engaging and effective learning experiences, a strong understanding of instructional design principles, and the ability to work collaboratively with stakeholders and subject matter experts to develop high-quality training materials.This role will also interpret NIH, FDA, International Committee of Medical Journal Editors (ICMJE), and other federal requirements along with our organization's policies to make independent decisions regarding federal registration and results reporting of clinical trials critical for our compliance with federal law and regulations. Principal Duties and Responsibilities• Oversee the development and implementation of quality system-wide human research education initiatives through partnership and collaboration with representatives from our Member entities. • Support the development of strategy and handle implementation for current and future system-wide clinical research education programs• Assist in the management of our organization's Education Advisory Committee - working with our Research Compliance Office and clinical research representatives from each entity to create and coordinate programs and subcommittees.• Work with subject matter experts (SMEs) and conduct thorough needs assessments to identify learning gaps, objectives, target audience, and training requirements across all of our entities to meet the need for enterprise-wide clinical research education.• Use evidence-based practices to design, develop, and deliver instructional materials, including eLearning courses, instructor-led training, videos, and other multimedia content• Implement instructional strategies and knowledge transfer solutions for instructor-led, web-based, virtual classroom, mobile, online, and blended learning delivery• Create and edit multimedia elements, such as graphics, animations, and videos, to enhance the learning experience• Apply adult learning and design principles to create engaging learning activities, course content, material/multi-media• Develop storyboards, scripts, and outlines for training materials to guide the development process• Design innovative, engaging, and effective SCORM-compliant courses • Monitor the effectiveness of implemented education initiatives and develop and implement improvement strategies to enhance learner's experiences• Produce course outlines or other educational material based on program objectives to system-wide affiliates, investigators, etc.• Regularly assess education offerings at external academic research institutions to compare them with our organization's offerings.• Assist with the development, implementation, and maintenance of electronic systems to support ongoing Compliance and Education Office activities• Partner with our Digital Team to develop new and enhance existing modules and/or forms in the Research Electronic Data Capture (REDCap) system• Remain current with human research training requirements and trends in clinical research to ensure the human research education program meets the needs of our research community• Assist with the development and maintenance of the C&E Office department website and act as the Clinicaltrials.gov PRS Administrator• Assist with the development, production, and distribution of the C&E Office communications about C&E and HRA activities and education• Act as an education and compliance expert concerning ClinicalTrials.gov and the corresponding federal regulations, Institutional Review Board (IRB) requirements, and our policies and procedures. Develop and coordinate procedures and programs to enhance investigator understanding and compliance with ClinicalTrials.gov regulations and requirements.• Review new protocols and identify which protocols require registration in accordance with FDAAA-801, NIH, CMS, International Committee of Medical Journal Editors (ICJME), or other policies or regulations.• Work jointly with other departments such as IT to enhance existing ClinicalTrials.gov notification systems and develop reports/metrics/tracking mechanisms to review, and monitor records for compliance.• Design and implement a communication plan for facilitating researchers' compliance with ClinicalTrials.gov registration and reporting requirements. Notify investigators of non-compliance and raise persistent non-compliance to HRA leadership.• Identify gaps in knowledge; develop, implement, and evaluate educational programs and materials aimed at enhancing the efficiency and compliance of ClinicalTrials.gov registrations and results reporting at our institutions.• Generate and maintain internal policies and SOPs intended to forge institution-wide compliance with ClinicalTrials.gov. This will include the development of recommendations for corrective actions and ensuring appropriate follow-up.• Interact with appropriate entities or agencies to resolve ClinicalTrials.gov-related compliance problems.• Serve as a Liaison with NIH ClinicalTrials.gov team to support ClinicalTrials.gov across our organization• As appropriate, participate in the National Clinical Trials Registration Taskforce and other ClinicalTrials.gov conferences, meetings, and working groups.• Provide outstanding customer service to investigators and research teams in response to access requests, password reset requests, requests for training or assistance in updating records, requests for clarification, and resolution of problems.• Use/s Mass General Brigham's values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation, & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement, & Personal Growth, Teamwork & Collaboration• Other responsibilities as assignedQualifications Qualifications• BS required; Master's degree in related field preferred (e.g., M.Ed., MS, MSN, MSW, MPH, MPA, MSCI);• Minimum of 3-5 years of proven experience in a research setting with exposure to research protocols and knowledge of related regulations, along with knowledge of curriculum development, Learning Management Systems, and adult learning principles• Proficient in the full suite of Microsoft Office and the ability/affinity to learn new technology applications.• A combination of education and experience may be substituted for requirements.Skills, Abilities, Competencies• Possess strong interpersonal skills to effectively connect with cross-functional teams, including staff at all levels of the organization• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within internal and external individuals associated with our organization• Excellent verbal and written communication skills, including public speaking.• Strong analytical, critical thinking, problem-solving, and negotiation skills• Ability to effectively handle multiple, simultaneous projects and establish priorities• Ability to be flexible and adapt to shifting priorities• Ability to effectively conduct meetings, both formal and informal• Excellent time management skills• Requires minimal direction from leadership and possesses the ability to learn quicklyEEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Schedule: The PA/NP schedule may require long workdays while maintaining a goal of 40 hours/week on average. PA/NPs may be required to cover weekends, holidays and sick call on a rotational basis.The Cardiovascular Medicine Physician Assistant/Nurse Practitioner is a core member of the BWFH Department of Medicine and key constituent of the cardiology division and BWFH cardiology inpatient and consult teams. The PA/NP is primarily responsible for serving as the responding clinician for patients on the inpatient cardiology service and for performing inpatient cardiology consults. Candidates for the position should have a strong interest in acute care cardiology and, ideally, experience and training in clinical cardiology. The cardiology PA/NP will report to the BWFH APP and Physician Division Chiefs of Cardiology but will work very closely with the BWFH/BWH cardiology attending physicians to develop all necessary clinical skills in a highly collaborative and supportive environment.PRINCIPA/NPL DUTIES AND RESPONSIBILITIES: The PA/NP works closely with the cardiology physicians, inpatient physicians and advanced practice professionals, residents and nursing staff to develop and coordinate a plan of care designed to meet the physical, psychological and social needs of patients and their families. Strong interpersonal, organizational and communication skills are required. Knowledge of current literature, guidelines and a commitment to continued learning are also required. The mission, vision and core values of the Brigham and Women's/Faulkner Hospital (BWFH) are incorporated into all areas of practice. The BWFH cardiology PA/NP will also be an integral partner with the other BWFH advanced practice professionals. As a member of the BWFH Cardiology Division, the PA/NP shall be responsible for the following duties: • Closely collaborate with the cardiology inpatient attending physician to evaluate new and follow-up cardiology admissions and cardiology consults at BWFH• Participate in daily patient cardiology rounds to monitor patient care and formulate treatment plans in collaboration with the inpatient cardiology attending• Write initial H+P, consult and / or daily progress notes • Follow through on team recommendations for patient management in partnership with nursing staff• Occasionally assist the cardiology attending physician with supervising cardiology testing and procedures, including exercise and pharmacologic stress testing, cardioversion, and trans-esophageal echocardiograms• Interpret appropriate laboratory testing and other special examinations as requested • Serve as a resource to the BWFH care teams for patient care issues • Prepare succinct and accurate sign-out to facilitate the smooth transition of patient care to another cardiology covering APP or physician• Weekday and some holiday & weekend coverage; no night coverageGeneral DutiesWork collaboratively and function as an efficient member of the BWFH cardiology division • Assist in the coordination of care for patients with the primary care teams and other sub-specialists involved in the care of patients • Provide education to patients and families • Document in the medical record as appropriate and communicate observations/findings with attending physicians • Monitor environment of care and comply with regulatory agency standards • Ensure that his or her clinical practice is consistent with physician assistant and or APRN policies, procedures and standards • Participate in QA/QI projects as appropriateSupervisory/Managerial Responsibilities (Y/N): NIncludes Budgetary Responsibilities (Y/N): NSKILLS/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to principal duties described above. • Staff adheres to all C.A.R.E. StandardsMedical KnowledgeMedical knowledge includes an understanding of pathophysiology, patient presentation, differential diagnosis, patient management, surgical principles, health promotion and disease prevention. The PA/NP must demonstrate core knowledge about established and evolving biomedical and clinical sciences and the application of this knowledge to patient care in their area of practice. In addition, the PA/NP is expected to demonstrate an investigatory and analytic thinking approach to clinical situations. The PA/NP is expected to:Understand etiologies, risk factors, underlying pathologic process, and epidemiology for medical conditions Identify signs and symptoms of medical conditions Select and interpret appropriate diagnostic or lab studies Manage general medical and surgical conditions to include understanding the indications, agents and other relevant treatment modalities Identify the appropriate site of care for presenting conditions, including identifying emergent cases and those requiring referral or admission Identify appropriate interventions for prevention of conditions Identify the appropriate methods to detect conditions in an asymptomatic individualDifferentiate between the normal and the abnormal in anatomic, physiological, laboratory findings and other diagnostic data Appropriately use history and physical findings and diagnostic studies to formulate a differential diagnosis Demonstrate proficiency with BWFH computer systems as needed to independently perform daily tasks such as order entry, EMAR, lab tests and results, incident reporting etc.Consistently provide high quality and timely documentation including consult notes and progress notes. Abilities requiredMust be energetic, quality driven and have proven ability to be a productive member of a cohesive team of peers, dedicated to providing optimum patient care. Must exercise the highest degree of professional judgment under the direct supervision and guidance of a licensed physician. Must maintain a professional attitude towards patients and exercise such mature independent originality in solving problems not covered by existing guidelines, within legal limits, to meet the needs of the patients.Must maintain a professional attitude towards patients at all times and an excellent and collegial working relationship with other personnel involved in patient care.Must demonstrate understanding of procedures, policies and documentation required to ensure compliance with hospital standards of care. Qualifications For PA'sMust have successfully completed a Graduate Level, accredited Physician Assistant Program approved by AMA Board of Approval and Certification of PA programs. Must have 4 years of college level education and baccalaureate degree or equivalent. (BS/MS joint programs are also acceptable; BS with PA certificates are acceptable for graduates before 1995).Board Certification by the National Commission on Certification of PA/NPs is required. For APRN'sCompletion of a master's or post master's degree in acute care, adult or family NP program accredited by the Commission on Collegiate Nursing Education (CCNE) or the National League for Nursing Accrediting Commission (NLNAC) Current certification by the American Nurses Credentialing Center or an equivalent body. Current active licensure to practice in the expanded role in the state of Massachusetts.LICENSES, CERTIFICATIONS, and/or REGISTRATIONSNCCPA/NP certifiedLicense as a Physician Assistant in Massachusetts Maintain current DEA and Massachusetts Controlled Substance LicensesComplete 100 hours of CME according to national and state regulations during each 2 year period of employment.NP must have current Massachusetts Registered Nurse Licensure/ Advanced PracticeNP Certification in Basic Life Support for Healthcare Providers required NP must maintain updated continuing education requirement for certification and licensureMaintain current ACLS certificationComplete BWFH Professionalism Program within 3 months of date of hire.Complete BWFH Procedural Sedation Training, if determined necessary.EXPERIENCE:One year of relevant full time experience as a PA/NP in this specialty, preferred.Other previous Hands on patient care experience may be considered at the discretion of the Medical Director. EEO Statement Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Reporting to the Assistant Clinical Director (ACD), of CT the Quality Assurance Specialist facilitates the CT Quality Assurance program and provides appropriate education to the staff which includes assessing, planning, implementing, and evaluating both orientation and continuing education programs to enhance the quality of patient care services. The Quality Assurance Specialist facilitates QA programs and provides appropriate education to staff which includes assessing, planning, implementing, and evaluating orientation and continuing education programs. Ensures such programs are based on the principle of delivering care appropriate to all ages of the patients served in the department. Responsible for overseeing third party accreditation processes such as ACR, Joint Commission, etc. where applicable. Collaborates with department leadership to develop, implement, and evaluate learning opportunities. The individual must have proven problem-solving skills, to be able to provide leadership and training for staff.Collaborates with the ACD to maintain quality assurance to meet third party agencies, including but not limited to TJC, DPH, CMS, etc.Collaborates with staff, radiologists, and department leadership to ensure exam protocols, patient care processes, and image quality are optimized. Responsible for the development and delivery of staff and student education and training in both a patient care area as well as assisting with classroom/lectures.Collaborates with research teams to meet protocol requirements and appropriate staff educationAssists with the evaluation, plans, and helps conduct unit and staff/student specific training and education in the assigned area(s).Maintains appropriate education documentation including staff competencies and licensure Functions as a scanning technologist to maintain optimal direct patient care skills as well as maintain imaging skills.Demonstrates proficiency with imaging equipment, techniques, procedures, and inventory.Collects and analyzes quantitative and qualitative statistical data, conducts CT/CSIR procedures, maintains properly operating equipment, and works with vendors to resolve technical problems.Must possess analytical abilities necessary to acquire and effectively utilize knowledge of imaging processes, techniques and procedures and cross-sectional anatomy.The QA specialist will develop training and lead the education process for staff technologists and students to improve individual and department-wide performance.Collaborates with the clinical managers and lead technologist to orient new employees and coordinate training for all staff.Works with ACD assessing technologists through the competency program for new hires, new training, and all technologists annually.Performs all other duties as directed.Qualifications Active certification in Computed Tomography required in addition to ARRT certification as a Radiologic Technologist. Active CPR certification.Certified Imaging Informatics Professional Certification (CIIP) preferred, not requiredSuccessful completion of an accredited school of Radiologic Technology.Radiology R.T. (R) license in the state of Massachusetts.Associates Degree required.Bachelor's Degree preferred.Three to five years prior CT experience required to demonstrate proficiency in imaging equipment, techniques, and procedures.

Location: REMOTESalary: $60.00 USD Hourly - $70.00 USD HourlyDescription: Role Overview: We are seeking a Marketo Campaign Specialist to join our Marketing & Campaign Operations team. In this role, you will play a crucial part in the migration from Eloqua/Stensul to Marketo Engage. As the Subject Matter Expert, you will guide the team in building new campaigns within Marketo.Responsibilities:Provide training on Marketo Engage campaign build tools to Marketing & Campaign Operations employeesConduct quality testing on all campaigns built and executed by the Campaign Operations teamOffer troubleshooting support to ensure accurate email construction and campaign executionParticipate in weekly Training Office Hours to address Marketo user queriesDevelop or update Marketo training documentation as needed; define process documentationEvaluate Workfront intakes to verify availability of required assets in MarketoCreate Journeys and emails in Marketo using Marketo Design Studio and HTMLBuild Forms for use in AEM Web PagesGenerate email performance reports through Marketo reportingProvide QA support for Leadership Review meetings by presenting samples and confirming dataRequired Technical Skills:3+ years of experience in Marketing campaign developmentMarketo Business Practitioner Expert CertificationProficiency in HTMLMicrosoft Office Skills (Word, Visio, etc.)Familiarity with EloquaSoft Skills:Problem-solving mentalityCollaborative team playerEffective communication with Marketing and Product Managers Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

The CT Research Specialist will facilitate the CT Research program, integrating research studies into CT daily clinical operations. This team member will be responsible for reviewing research study manuals to determine feasibility of implementation and sustainability in the department. The team member will input research protocols into scanners, ensuring that research studies function within the limits of the CT clinical operations, and provide appropriate education to the staff on all research protocols/guidelines. Collaborates with the CT leadership team, CT physicists, Imaging Core Research Team, CT Quality Assurance Specialist, Technologists, Radiologists, PI's, and other staff to ensure exam protocols, image quality, and patient care are optimized to meet study and clinical needs. Driven by detailed data management, this team member will regularly report out to the CT leadership team on the current state of the research program and will also provide insight on the long-term goals and needs of the program.• Demonstrates proficiency in CT imaging equipment, techniques, and procedures for each scanner, all vendors and software platforms• Work with various clinical research coordinators (CRC's) and trial sponsors to obtain protocols and follow up of any protocol build questions as needed• Collaborates with CRC's to ensure protocols are streamlined with clinical standards where appropriate• Run phantom test scans to test protocols/sequences • Integrates research protocols across multiple scanners and disseminates pertinent information to the CT technologists and appropriate parties involved• Collects and analyzes quantitative and qualitative statistical data and work with vendors to resolve technical problems as it relates to research studies• Independently takes responsibility for learning and understanding new imaging techniques that will be critical for clinical research studies in the department• Functions as a scanning technologist to maintain optimal direct patient care skills as well as maintain imaging skills• Adaptability to work off hours in support of the program as needed• Participate on Departmental and Hospital committees• Other duties as assignedQualifications CT registered technologist required Active CPR certificationCompletion of an approved school of Medical Imaging Associates Degree required, Bachelor's Degree preferredThree to five years of prior CT experience required to demonstrate proficiency in CT imaging equipment, techniques, and procedures EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Temporary 20-hour position, not to exceed 5 months. Days. This position is to cover an employee leave and will end upon employee's return.The Palliative Care Advanced Practice Provider (APP) is a core member of the BWFH Department of Medicine and key constituent of the palliative care division. The APP is primarily responsible for serving as a palliative care consultant for inpatient hospital services- mainly medicine, critical care, and emergency department. Candidates for the position should have a strong interest in palliative care, and ideally, experience and training in palliative care. The palliative care APP will report to the BWHF division chief or palliative care to develop all necessary clinical skills in a highly collaborative and supportive environment. The APP works closely with the palliative care physicians, inpatient physicians and advanced practice professionals, residents and nursing staff to develop and coordinate a plan of care designed to meet the physical, psychological and social needs of patients and their families. Strong interpersonal, organizational and communication skills are required. Knowledge of current literature and a commitment to continued learning are also required. The mission, vision and core values of the Brigham and Women's Faulkner Hospital are incorporated into all areas of practice. The BWFH palliative APP will also be an integral partner with the other BWFH advanced practice professionals.As a member of the BWFH Palliative Care Division, the PA/NP shall be responsible for the following duties:Collaborate with the palliative care attending physician to evaluate new and follow-up consults at BWFHParticipate in daily patient rounds to monitor patient care and formulate treatment plans in collaboration with the palliative care attendingWrite initial consult and follow-up progress notesFollow through on team recommendations for patient management in partnership with nursing staffConduct and participate in family meetings and multidisciplinary treatment team meetingsOrder and interpret appropriate laboratory testing and other special examinations as requestedServe as a resource to the BWFH care teams for patient care issuesand for BWFH nursing in the development and teaching of palliative nursing practicePrepare succinct and accurate sign-out to facilitate the smooth transition of patient care Weekday and some weekend coverage; no night coverage. This position will require presence in the hospital 4 or 5 days per week.General Duties Work collaboratively and function as an efficient member of the BWFH palliative care divisionAssist in the coordination of care for patients with the primary care teams and other sub-specialists involved in the care of patientsLead serious illness and end of life discussionsLead conversations around goals of care decision making Provide education to patients and familiesDocument in the medical record as appropriate and communicate observations/findings with attending physiciansMonitor environment of care and comply with regulatory agency standardsEnsure that his or her clinical practice is consistent with physician assistant and or APRN policies, procedures and standardsParticipate in QA/QI projects as appropriateBrigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.Qualifications For PA's• Must have successfully completed a Graduate Level, accredited Physician Assistant Program approved by AMA Board of Approval and Certification of PA programs.• Must have 4 years of college level education and baccalaureate degree or equivalent. (BS/MS joint programs are also acceptable; BS with PA certificates are acceptable for graduates before 1995).• Board Certification by the National Commission on Certification of PA/NPs is required. For APRN'sCompletion of a master's or post master's degree in acute care, adult or family NP program accredited by the Commission on Collegiate Nursing Education (CCNE) or the National League for Nursing Accrediting Commission (NLNAC).• Current certification by the American Nurses Credentialing Center or an equivalent body.• Current active licensure to practice in the expanded role in the state of Massachusetts.• One year of relevant full time experience as a PA/NP in this specialty, preferred.• Other previous Hands on patient care experience may be considered at the discretion of the Medical Director.The PA/NP position on the team can be quite challenging, requiring both teamwork and individual initiative. A high level of patient care is required while working quickly and often multi-tasking. The PA/NP schedule may require long workdays while maintaining a goal of 40 hours/week on average. PA/NPs may be required to cover weekends, holidays and sick call on a rotational basisLICENSES/CERTIFICATIONS• NCCPA/NP certified.• License as a Physician Assistant in Massachusetts.• Maintain current DEA and Massachusetts Controlled Substance Licenses.• Complete 100 hours of CME according to national and state regulations during each 2 year period of employment.• NP must have current Massachusetts Registered Nurse Licensure/ Advanced Practice.• NP Certification in Basic Life Support for Healthcare Providers required.• NP must maintain updated continuing education requirement for certification and licensure.• Maintain current ACLS certification.• Complete BWFH Professionalism Program within 3 months of date of hire.• Complete BWFH Procedural Sedation Training, if determined necessary.Medical KnowledgeMedical knowledge includes an understanding of pathophysiology, patient presentation, differential diagnosis, patient management, surgical principles, health promotion and disease prevention. The APP must demonstrate core knowledge about established and evolving biomedical and clinical sciences and the application of this knowledge to patient care in their area of practice. In addition, the APP is expected to demonstrate an investigatory and analytic thinking approach to clinical situations. The APP is expected to:Understand etiologies, risk factors, underlying pathologic process, and epidemiology for medical conditionsIdentify signs and symptoms of medical conditionsSelect and interpret appropriate diagnostic or lab studiesManage general medical and surgical conditions to include understanding the indications, agents and other relevant treatment modalitiesIdentify the appropriate site of care for presenting conditions, including identifying emergent cases and those requiring referral or admissionIdentify appropriate interventions for prevention of conditionsIdentify the appropriate methods to detect conditions in an asymptomatic individualDifferentiate between the normal and the abnormal in anatomic, physiological, laboratory findings and other diagnostic dataAppropriately use history and physical findings and diagnostic studies to formulate a differential diagnosisDemonstrate proficiency with BWFH computer systems as needed to independently perform daily tasks such as order entry, EMAR, lab tests and results, incident reporting etc.Consistently provide high quality and timely documentation including consult notes and progress notes.Abilities requiredMust be energetic, quality driven and have proven ability to be a productive member of a cohesive team of peers, dedicated to providing optimum patient care.Must exercise the highest degree of professional judgment under the direct supervision and guidance of a licensed physician.Must maintain a professional attitude towards patients and exercise such mature independent originality in solving problems not covered by existing guidelines, within legal limits, to meet the needs of the patients.Must maintain a professional attitude towards patients at all times and an excellent and collegial working relationship with other personnel involved in patient care.Must demonstrate understanding of procedures, policies and documentation required to ensure compliance with hospitalEEO Statement Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

We're offering a generous $7,500 sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process!The Department of Radiation Oncology Main Campus is comprised of two hospital departments and one physician group: Brigham And Women's Hospital (BWH), Dana-Farber Cancer Institute (DFCI), and the Brigham and Women's Physicians Organization (BWPO). The Lead Radiation Therapist is a professional Therapist who shares in the management of a specific care area, accepting responsibility and authority in direct collaboration with the Chief Radiation Therapist. The Lead Radiation Therapist will assume responsibility for specific activities related to maintaining the overall quality control of treatments, and the orientation, education and supervision of Senior and Staff Radiation Therapists in the Department of Radiation Oncology. Specific responsibilities include development of unit programs and departmental policies. These groups of activities will be delegated by the Chief Radiation Therapist and are in the categories of clinical responsibilities, administrative responsibilities, and general responsibilities. The purpose of this position is to promote the philosophy and goals of the Department of Radiation Oncology through leadership, management and the professional development of the Radiation Therapy staff.Principal Duties and Responsibilities:Clinical Responsibilities1. Will be expected to perform radiotherapy on site at assigned departmenta. Brigham And Women's Hospitalb. Dana Farber Cancer Institute2. Responsible for daily patient care and education.• Appropriately involves the patient and their family in care and care decisions.• Maintains and demonstrates respect for patient confidentiality and modesty.• Explains all treatment and imaging procedures.• Arranges daily radiation treatment schedule.• Attentive to patient needs and concerns by continuous monitoring of the patient's physical and physiological response and reactions to treatment and refer patient for appropriate management as needed.Administers radiation therapy treatment accurately and safely, following departmental policy and procedure. Positions and immobilizes patients according to the treatment plan and effectively evaluates images according to standard guidelines.Demonstrates the ability to care for acute Inpatients.Demonstrates the ability to care for pediatric patients, including pediatric patients requiring anesthesia.7. Demonstrates appropriate knowledge of the principles of growth and development from all life stages, ranging from infancy to geriatric. In addition, s/he must possess the ability to assess patient relative data as deemed pertinent to age-specific needs and provide care as described in the department's policy and procedure manual.8. Demonstrates an understanding of the patient functional mobility assessment tool and mobilizes patients using appropriate mechanical assistive devices, such as ceiling lifts and lateral transfer devices, during the provision of patient care.Collaborates with care team members to resolve clinical problems.• Resolves difficult set-ups and instructs staff members and students in this area. 10. Manages the triage of emergent cases, coordinates all on call activities with the on-call therapist and negotiates scheduling of patients with other care team members.Other duties as assigned.Knowledge and Skills1. Demonstrates advanced knowledge for all procedures performed in assigned treatment area and participates and/or rotates, when requested, in one or more specialty areas and programs.a. Procedureso Align RT, including tattoo less workflowso Stereotactic CNS§ Stereotactic Radiotherapy (SRT)§ Stereotactic Radiosurgery (SRS)§ Complex stereo CNS cases - including Multi Meto Stereotactic Body Radiation Therapy (SBRT)o Cardiac SBRTo Total Marrow Lymph Irradiation (TMLI)o Adaptive Radiotherapy, including contouringo Craniospinal Radiotherapyo Extremity/Sarcoma Radiotherapyb. Specialty Rotations, will include these additional responsibilitieso Simulation§ Demonstrates knowledge and ability to operate CT scanner and CT scanner software. § Demonstrates knowledge and ability to complete tasks in the Treatment planning software (Eclipse)§ Demonstrates knowledge and ability to operate LAP Lasers§ Explains simulation procedure, including the administration of permanent tattoos for set up purposes.§ Assists and interacts with all departmental Radiation Therapists , demonstrating the ability to answer all questions and details pertaining to simulation to ensure quality treatment.§ Demonstrates the ability to create immobilization devices, bolus, and accurately document set up instructions.§ Demonstrates knowledge and ability to perform all aspects of both treatment and simulation. Assists treatment machines with difficult set ups. § Participates in the IV contrast program, including; Patient Screening, Peripheral IV placement, Injection of IV contrast agents via power injector.§ Demonstrates knowledge and proficiency in use of IV contrast Power injectors§ Administers Oral Contrast § Able to navigate and enter orders in the Hospital EMR (EPIC) § May be asked to participate in MR Simulation procedures.§ Assists in scheduling/rescheduling appointments, as needed.§ Assists other areas of the department during low volume periods.§ Demonstrates knowledge and proficiency in the use of Point of Care (POC) Testing via the i-STAT® analyzer for Creatinine results.Radiation Therapists performing waived point of care (POC) testing. Requires at a minimum a high school diploma or equivalent as described in the Federal Register, 42 CFR, Subpart M 493.1403-1495. (addendum added 2/2019)Radiation Therapists are responsible for obtaining blood specimens, performing creatinine tests using the i-STAT® analyzer, evaluating creatinine results as they are displayed by analyzer, downloading test results into the patients' medical record and verifying eGFR results prior to proceeding with contrast administrationo Total Body Irradiation (TBI)§ Responsible for scheduling all BMT new start and daily treatment appointments according to BMT protocol.§ Demonstrates knowledge of all back up procedures, including Linac based treatment delivery and Imaging.§ Works directly with CO60, a radioactive source and has knowledge of all safety and emergency protocols.§ Provides hospital holiday coverage if TBI cases are scheduled.§ Assists other areas of the department during low volume periods.o Brachytherapy§ Demonstrates knowledge and ability to perform all brachytherapy procedures, including: GYN Brachytherapy, Surface Applicator Brachytherapy, HDR/LDR TRUS, all Brachytherapy simulations.§ Provides coverage as needed for Brachy Procedures out of department: OR/AMIGO/MR Sim Coverage§ Assists in prepping for anesthesia cases and room turnover, equipment changes and room cleaning.§ Demonstrates knowledge of all brachytherapy tools and equipment.§ Demonstrates knowledge in the operation of the HDR Microselectron.§ Demonstrates the ability to perform, participate, and assist in Ultrasound guidance for procedures.§ May be asked to assist with the direct preparation of radioactive sources.§ Understands and practices protocols for sterile procedures.§ Assists other areas of the department during low volume periods.o MR Linac§ Helps screen patients and equipment for MRI safety§ Is Level II MRI certified § Assists in CT/ MR-LINAC simulations§ Assists in Adaptive treatment planning including: Treatment Delivery, Air overrides, contouring. Leads the therapist team in developing new and emerging techniques.3. Strives for continuous improvement and practices standardization of techniques.4. Responsible for the safe and accurate utilization of all aspects of the electronic medical record (EMR) and Record and Verify system.• Demonstrates the ability to teach and assist others in the proper use of the system.Possesses an advanced knowledge base and ability to accurately perform and teach all policy, procedure, and QA measures including New Start and Cone Down chart checks, weekly chart checks, scheduling, treatment procedures, image review guidelines, and billing procedures.6. Manages team during equipment failures and notifies patients as well as all functional areas of the department. 7. Responsible for the appropriate utilization and staff compliance of the Quality Assurance (QA) program on assigned unit to encompass all aspects of treatment, treatment delivery and quality patient care.• Performs daily QA measures to ensure proficient operation of all imaging and treatment equipment.• Performs daily shutdown procedures.• Accurately document treatment variances and inconsistencies using appropriate tools.• Practices and instructs staff on the proper use of the QA program of the designated treatment unit.• Utilizes correct procedure checklist as necessary for each procedure.• Participate in and appropriately documents the Time Out procedure for all treatments delivery information.• Maintains staff compliance and education on all departmental policies and procedures. 8. May be required to participate on the on-call team.9. Other duties as assigned.Administrative ResponsibilitiesDirectly responsible for the efficient daily operation of the assigned clinical treatment or simulation area. Coordinates the activities of the Senior and Staff Radiation Therapists to ensure safe and quality treatment delivery and maximum utilization of both equipment and personnel. Works with Chief Radiation Therapist and the Quality Assurance Specialist to develop, revise, implement and maintain policies and procedures pertinent to treatment, simulation, new programs and personnel.Assists Chief Radiation Therapist and Quality Assurance Specialist to assure therapist competence and compliance with mandatory annual competencies, including, but not limited to: Specific machine techniques and procedures, department policies and procedures, and other activities and techniques that arise as practices change.Participates as needed in the departmental Quality Improvement (QI) committee.• Assist with developing, collecting data and presenting QI initiatives pertinent to the departmental treatment and simulation activities. As directed by Chief Radiation Therapist, demonstrates the ability to work with other departmental teams, including, but not limited to: physicians, nurses, physics, to efficiently problem solve and implement solutions around treatment planning/delivery problems.Attends various departmental meetings, when requested.Acts as resource to the Chief Radiation Therapist with all staff evaluations.• New staff, probation period.• Annual evaluations for current staff.• Evaluates staff to appropriately retain and promote.• Evaluation and remediation of staff that is not functioning independently.Works with Chief Radiation Therapist to develop, document and execute comprehensive orientation plans for new therapy staff of designated work area. Assists Chief Radiation Therapist in the recruitment and interview process of potential new staff candidates.Works with Chief Radiation Therapist to ensure appropriate staffing at designated work area and provides direct coverage when necessary.• Direct coverage may be necessary on weekends and holidays in certain circumstances.• Coordinates and adapts to contingency plans, which are in response to variables which influence workload and/or schedule.Coordinates with the Clinical Radiation Therapy Program Director, the clinical assignment, instruction, and evaluation of Radiation Therapy students.• Responsible for the orientation of Radiation Therapy students.• Responsible for student log-ins, competencies, and oral competency exams.• Responsible for providing feedback for student evaluations.Assumes Chief Radiation Therapist responsibilities in the absence of the Chief Radiation Therapist, when requested.Other duties as assigned.GeneralMaintains and demonstrates cooperation and responsiveness to all staff members.• Works professionally and collaboratively with all members of the care team, including, Physicians, nurses, physics and dosimetry staff, medical assistants, practice assistance.• Models appropriate professional behavior, such as, but not limited to: courtesy, respect, constructive assertiveness, effective listening.• Utilizes professional problem solving and negotiation skills to manage conflict.Attends regularly scheduled Therapist staff meetings.• Demonstrates ability to lead meetings, when requested, and support various departmental meetings. Participates in professional activates by attending meetings, presenting at meetings, serving on committees, writing and/or presenting scientific papers.4. Actively seeks management focused and career growth educational opportunities.Works flexible shifts as directed by the Chief Radiation Therapist depending on patient volume and departmental needs.• Coverage may be necessary on weekends and holidays in certain circumstances.• Adapts to contingency plans, which are in response to variables which influence workload and/or schedule.Rotates to other treatment areas as directed by the Chief Radiation Therapist.7. May be required to travel to network satellite clinics as directed by the Chief Radiation Therapist.8. Attends regularly scheduled continuing educational activities.Maintains active membership in professional organizations.Other duties as assigned.Qualifications Basic Requirements:High School Diploma or equivalent with certificate in Radiation Therapy or Associate's Degree in Radiation TherapyMinimum of four (4) years of continuous clinical experience.• Valid Massachusetts State License in Radiation Therapy• Continued employment is contingent upon obtaining valid ARRT certification within 6 months of hire date• Valid BLS certificationPreferred: Bachelor of Science in Radiation TherapySkills/Abilities/Competencies Required:1. Must have proficient technical knowledge and skill set. This includes but is not limited to demonstrating efficient knowledge of all equipment operation, tools and procedures specific to assigned area. This also includes demonstrating the ability to effectively troubleshoot issues as they arise.2. Ability to establish and maintain effective interpersonal professional relationships with physicians, management, peers, patients, and their families.3. Must convey a positive attitude and present a professional appearance.4. Must have effective communication (both oral and written) skills sufficient to resolve conflicts, and relay information concisely to staff, patients, and other hospital personnel.5. Must have sufficient organizational skills.6. Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues and conflict.7. Demonstrate initiative and the ability to work independently.8. Demonstrate the ability and flexibility to effectively handle challenging and stressful situations and to balance and shift multiple priorities.9. Must have the ability to adapt to frequent interruptions and shifting priorities in a fast-paced environment.10. Must have interpersonal skills sufficient to interact effectively with patients who may be under physical and/or emotional stress.11. Must have to ability to handle sensitive and confidential patient information.12. Must be proficient in the use of the Radiation Oncology Information Systems and software and Hospital Information Systems that integrate with the Department of Radiation Oncology, including, but not limited to: ARIA, EPIC, ExacTrac, Eclipse, Align RT, Ethos.Working Conditions:1. Must be prepared to work overtime, holidays and weekends, as needed.2. Must be prepared to work and excel in a stressful, complex, and demanding team environment with varying workload, necessitating varying working hours.3. Works with ionizing radiation, radioactive isotopes, MR, computers, cancer patients, both adults and children, and their families.4. Exposure to human waste and disease.5. Physical demands include but not limited to:• Lifting and repositioning patients, using mechanical assistive devices.• Lifting and positioning immobilization devices and beam modifying devices.• Continuous standing.6. Subject to frequent stressful situations.Hospital Wide Responsibilities:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Work Life Balance: No holidays, flexible hoursMedical, Dental & Vision insurance: Starts day 1PTO: up to 30 days annually for new hires including hospital holidaysRetirement: A hospital funded pension plus a 403(b) with company matchCommuting: 50% discount on MBTA passes or parking options available for evening, night and weekend staffReporting to the MRI Quality Assurance Manager, the MRI Quality Assurance specialist will assist with the MRI Quality Assurance program by collecting data, implementing new protocols, provides appropriate education to the staff. Assist in facilitating programs are based on the principle of delivering care appropriate to all ages of the patients served in the department. Collaborates with the MRI Quality Manager, staff and radiologists to ensure exam protocols, patient care processes and image quality are optimized. Assist in third party accreditation processes such as ACR, Joint Commission, etc. PRINCIPAL DUTIES AND RESPONSIBILITIES: Demonstrates proficiency with a focus on but not limited to Cardiac, Vascular and Chest imaging, MRI imaging equipment, techniques, and procedures for each vendor and software platforms. This includes 20 plus scanners/ different platforms. Will assimilate any new MRI scanning equipment and software. Collects and analyzes quantitative and qualitative statistical data and work with vendors to resolve technical problems. Interfaces with approximately 100 plus technologists from all MRI imaging sites, Main Campus, Chelsea, Waltham, Danvers, Martha's Vineyard, and NantucketAssists facilitating ACR accreditation for all sites performing MRI exams and maintaining quality assurance standards to meet other third party agencies such as Joint Commission for all 17 scanners and any newly acquired scanners. Collaborates with MRI staff, radiologists, MRI Division lead radiologists (9) to ensure exam protocols, patient care processes and image quality are optimized. . Functions as a scanning technologist in order to maintain optimal direct patient care skills as well as maintain imaging skills. SKILLS & COMPETENCIES REQUIRED: Effective communication and interpersonal skills necessary in order to interact effectively with technologists, radiologists in order to execute a high quality MRI quality assurance program, enforce department policies and procedures, as well as to provide comfort and instruction to patients and their families Analytical skills necessary to collect and analyze quantitative and qualitative statistical data, conduct MRI procedures, maintain properly operating equipment, and resolve technical problems. Computer Skills such as power point and excel are requiredAbility to travel to/from and between imaging sites as required. Qualifications Required:Advanced ARRT Certification in Magnetic Resonance ImagingValid Driver's LicenseMust have 5 to 7 years minimum MRI scanning experience.Knowledge of diagnostic Magnetic Resonance principles and procedures at a level normally acquired through completion of two years post high school training at an approved School of Radiologic Technology. EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.The Senior Denials and QA Analyst, under the direction of the Executive Patient Access Services Director, is responsible for ensuring highest quality of work for Patients Accounts Services via daily management of Patient Access EPIC WQs and reporting, monitoring, analysis, and collaboration with department subject matter experts. This position also assists in the development, implementation and monitoring of new and existing qualitative and quantitative key performance indicators (KPI) for Patient Access Services. This position also works with departments to develop the appropriate processes, monitoring controls and reporting for quality assurance and to optimize operations. The Senior Denials and QA Analyst also develops or updates policies and procedure in these areas for reference materials and new hire onboarding. Depending on departmental needs the work will shift to different departments in Patient Access Services and the position will need to be able to prioritize and work on multiple assignments. This position will work approximately 50-75% on denials and appeals and will also assist in the development and implementation of key performance indicators related to prior authorizations and denials, appeals, and write offs for Brigham and Women's Hospital and Brigham and Women's Faulkner Hospital. The Senior Denials and QA Analyst will also review denial and write off trends and monitoring controls, and identify, develop, and assist in the implementation implements new processes to optimize operations in this area. The Senior Denials and QA Analyst also compiles and summarizes information and present results to Patient Access leadership, Revenue Operations and other Patient Access Services Department as needed. The Senior Denials and QA Analyst performs all these functions in a manner that complies with standards established by Hospital Administration, Medical Staff and outside regulatory and accreditation agencies.PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluationWorks toward goals and objectives established for Patient Access Services Has a sound understanding of the payor rules related to authorization and denials and appealsAssists in the management and implementation of projects and process improvement initiatives across Brigham Health Patient Access Services which may include a variety of operational areas including but not limited to Denials and Appeals , Inpatient Accounts, and Patient Financial Services. Works with PAS Leadership to develop new key performance indicators and monitor existing KPI's to ensure qualitative and quantitative metrics are achieved.Assist in compilation and reporting of KPI metrics for Patient Access Services as neededAssists in the development and monitoring of EPIC WQ's for Patient Access Services (including but not limited to Patient Accounts, Denials, and Admitting as needed).Works with Patient Access teams to develop EPIC Reporting and may assist in monitor reporting results to optimize operations as needed. Performs advanced data mining from Slicer /Dicer (Revenue, denials, write offs) and other data analytic tools to identify denial and write off trends and works with Revenue Operations, Practices, and the Budget Department to create daily, weekly, or monthly reports as needed.Communicates and collaborates with Patient Accounts, Case Management, Admitting, Revenue Operations , Payor Operations, the Central Billing Office and other apprpropriate hospital and phsycian departments to optimize operations and streamline processes for both BWH and BWF Patient Access ServicesEscalates issues identified during monitoring processes to leadership teams so that the appropriate corrective actions are taken Leads meetings related to quality assurance work performed and works with the Director to prepare comprehensive presentations.Assists the Denials and Appeals Specialist in the identification of root cause for denials and write off and work with the respective teams implement action plans to prevent the in the future.Assists in the development of policies and procedures to optimize operations related to prior authorization, denials, and write offs. Works with Physician Organization and Department Administrators to review issues and develop action plans to prevent denials and streamline operations as needed Assists in the development of functional specifications/requirements for computer systems, new computer programs and enhancements to existing systems related to Denials /Write offs and Revenue Operations and Quality Assurance. Assists the Executive Director of Patient Access with the maintenance, enhancements and/or upgrades related to system upgrades and implementationsOther ResponsibilitiesMaintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. All patient information must be kept private, confidential and secure. All lists, reports, files and documents must always be properly secured and stored. Interviews and examinations should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.Maintains effective working relationships and communicates regularly with Patient Access Services including but not Inpatient Accounts, Birth Registration, Admitting as well as Utilization Review, the Client Billing Office, Care Coordination, service areas and other departments as necessary to implement quality control measures. Adheres to Customer Service Standards by demonstrating professionalism, alertness, helpfulness, and receptiveness to all patients, visitors and other staff members.Employs discretion when leaving answering machine messages, or sending faxes.Performs special projects as assignedAdheres to the hospital's personnel policies and proceduresWORKING CONDITIONS: Describe the conditions in which the work is performed.Varying locations. Remote work, Assembly Row and BWH Main Campus. The primary location is will be Assembly Row Main CampusRemote work 2-3 days per week after training is completed. Please note that remote days may be less based on departmental needs (e.g., training other employees, special projects that require on-site work and collaboration)SUPERVISORY RESPONSIBILITY: List the number of FTEs supervised.Supervise other projects as needed.FISCAL RESPONSIBILITY: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.Promote institutional financial stability based on throughput and data integrity.Assists management with analysis related to operating and capital budgets as needed.Generates and implements new ideas for reducing costs.Qualifications QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Bachelor's degree or equivalent required 2-4 years experience in a hospital setting, experience with denials, prior authorizations, billing and reimbursement helpfulSKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Excellent interpersonal skills to interact effectively with all levels of staff, management and leadership. Must be able to collaborate in an effective interdisciplinary team approach.Technical knowledge of specific legal and regulatory requirements and an understanding of complex third party and medical assistance polices and procedures.Knowledge of computers and management information systems and the ability to provide specifications for program development, system enhancements and reports as needed.Advanced excel and power point skillsStrong analytical skills and problem solving kills to determine root cause, analyze data and trends related to both financial and operational data and key performance indicatorsIndependent judgment needed to deviate from standard policies, procedures and schedule when necessary.Effective, results-oriented skills. Excellent oral and written communication skills The ability to function independently, prioritize work within established policies, and work with multiple demands and prioritieGood judgment, tact, sensitivity and the ability to function in a stressful environment.The ability to maintain confidentiality regarding the patients, their medical histories, demographic and fiscal information, etc.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.