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Quality Control Manager Salary in Boston, MA

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Manager, Cyber Risk & Analysis- Technology Audit (Hybrid)
Capital One, Boston
Center 1 (19052), United States of America, McLean, VirginiaManager, Cyber Risk & Analysis- Technology Audit (Hybrid)Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.Capital One is seeking an energetic, self-motivated Technology Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on audits of critical technology functions including cloud-based technology implementations, application controls, and cybersecurity risks.Responsibilities: Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits. Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document auditee processes and procedures. Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions . Establish and maintain good auditee relations during engagements. Communicate or assist in communicating the results of some audit projects to management via written reports and oral presentations. Review and provide feedback on audit workpapers to achieve clear, organized and complete documentation to support work performed.Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results. Coordinate with others and proactively take on additional work. Deliver appropriate, succinct and organized information, tailoring communication style to audience. Effectively communicate information, issues and audit progress to teammates and audit leaders.Perform various aspects of engagement administration, including hours and budget tracking.Provide periodic on-the-job coaching and direct supervision over less experienced associates.Ideal Teammate:You are a critical thinker who seeks to understand the business and its control environment.You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.You possess a relentless focus on quality and timeliness.You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.Basic Qualifications:Bachelor's Degree or military experienceAt least 5 years of experience auditing information technology (operations, software delivery, access management, information security, cloud computing)At least 3 years of experience in auditing information security (application security, network security, cyber security, data protection), or cloud computing controls (design, operation, risk management, auditing) or a combinationAt least 3 years of experience leading a team to deliver initiatives, collection of work or a combinationAt least 1 year of experience in cloud computing and controls (design, operation, risk management, or auditing)At least 2 years of experience in managing audit engagements, project management or a combinationAt least 3 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or testing coding (writing, reviewing, or assessing)Preferred Qualifications:Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA)6+ years of experience with IT control frameworks1+ years of experience auditing emerging technologies3+ years experience in cloud computing (notably AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments2+ years of experience in risk and data management2+ years of experience performing data analysis in support of internal auditingAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Construction Project Manager | Academic and Hospital Projects
Michael Page, Boston
The Project Manager Heathcare/Academic projects will be responsible for:Project Planning and Execution:Develop comprehensive project plans, including budgets, schedules, and resource allocation.Coordinate and supervise all construction activities to ensure compliance with project plans, specifications, and contractual obligations.Implement and monitor project schedules, milestones, and deliverables to ensure timely completion of all project phases.Conduct regular site visits to assess progress, resolve issues, and ensure adherence to quality and safety standards.Team Management:Build and lead project teams, including architects, engineers, subcontractors, and vendors.Assign tasks and responsibilities to team members, ensuring clear communication of project objectives and expectations.Provide guidance, support, and motivation to team members, fostering a collaborative and productive work environment.Conduct regular team meetings to review progress, address challenges, and identify opportunities for improvement.Client and Stakeholder Relations:Serve as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction throughout the project lifecycle.Collaborate with architects, engineers, and other stakeholders to address design changes, scope adjustments, and project requirements.Manage project communications, including progress reports, change orders, and project documentation.Proactively identify and resolve any issues or conflicts that may arise during the project, ensuring effective stakeholder management.Budget and Cost Control:Develop and manage project budgets, ensuring financial goals are met and profitability is maintained.Monitor project costs, track expenses, and review change orders to control budget variances.Implement effective cost-saving measures and value engineering strategies without compromising project quality.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Project Manager Heathcare/Academic projects will have:Bachelor's degree in Construction Management, Engineering, Architecture, or a related field.Minimum of 5 years of experience in project management, specifically leading Healthcare or Academic construction projects.Strong knowledge of healthcare and academic construction processes, codes, and regulations.Proficient in project management software and tools (e.g., Primavera, Procore, Microsoft Project).Excellent leadership and communication skills, with the ability to effectively collaborate with multidisciplinary teams and stakeholders.Proven track record of successfully delivering complex projects within budget and schedule constraints.Solid understanding of construction contracts, risk management, and legal requirements.Strong problem-solving abilities and the capacity to make informed decisions under pressure.Attention to detail, with a focus on quality assurance and compliance.
Quality Navigator, Breast Imaging
Brigham & Women's Hospital(BWH), Boston
Reporting directly to the Clinical Manager of Breast Imaging with a dotted line to the Breast Imaging Leadership team, including the Division Chief, the Breast Imaging Quality Navigator is responsible for maintaining the highest levels of empathy, communication, and efficiency to provide exemplary patient guidance and direction through complex imaging and treatment pathways. The Breast Imaging Quality Navigator follows established department and hospital policies and procedures, works cohesively as a member of the Breast Imaging team and on behalf of the Breast Imaging Radiologists, seeks timely solutions to enhance the patient experience and takes a proactive role to ensure overall consistently efficient operations. The Breast Imaging Quality Navigator is a Breast Imaging subject matter expert and oversees the Medical Audit for the Breast Imaging Radiologists. Works clinically as needed. Performs breast imaging exams and procedures regularly and as needed.Works directly with patients, explaining and scheduling all recommended Breast Imaging exams and procedures. Manages biopsy and other requests from the Oncology/Surgery or other referring departments received through email or voicemail, promptly responding to all. Works with other Breast Imaging network Quality Navigators and administrative teams to assure accuracy of input data entry while overseeing pathology tracking and notification. Inputs Birads 0, 3, 4, 5 utilizing the appropriate mammography module. Follows up and tracks to completion according to regulatory compliance policy. Ensures pathology results are communicated to patients and referrers in a timely manner. Oversees patient letters for accuracy. Generates audit reports and oversee outcomes lists at the request of all Breast Imaging Radiologists and for annual site inspections. Works closely with the Breast Imaging network administrative teams to ensure the necessary documentation is acquired prior to the day of the scheduled procedure being performed (i.e. outside consults, physician orders, prior imaging, etc.).Assists with all Quality Control/Quality Assurance processes as needed to ensure continuous compliance with State and Federal regulatory guidelines. Assists in research and quality improvement projects.Responsible for properly utilizing safety practices (i.e. radiation protection, patient safety, and aseptic technique. Responsible for utilizing hospital and departmental information systems to maintain accurate patient and exam information, manage schedules, etc.Attends staff meetings, in-services and maintains appropriate CEU's in accordance with Massachusetts State licensure and ARRT requirements.Uses independent judgement, ingenuity and initiative under pressure in a variety of situations.Plan, compose, initiate and maintain complete procedure documentation, patient data, details of procedure and follow-up, as required.Performs other duties as required or requested.Qualifications Must be a graduate of an approved school of Radiologic Technology and possess current ARRT certification and a Massachusetts DPH license in Radiography and Mammography.Bachelor's Degree preferred OR in lieu of, extensive Breast Imaging experience demonstrating progressive levels of responsibility.Four (4) to Five (5) years' Breast Imaging experience in a hospital or ambulatory clinic setting.Breast Health Clinical Navigator Certification required within 1 year of employment. Certification continuation must be demonstrated annually through professional education and documented performance.
Quality Assurance Manager
The Judge Group Inc., Boston
Location: REMOTESalary: $130,000.00 USD Annually - $150,000.00 USD AnnuallyDescription: Our client is currently seeking a Quality Assurance Manager Quality Assurance Manager will be a pivotal role in ensuring the highest standards of quality and compliance throughout the product development lifecycle. This position involves overseeing and implementing quality management systems, processes, and procedures to meet regulatory requirements and industry standards. The Quality Manager collaborates closely with cross-functional teams, including Chemistry, Manufacturing, and Controls (CMC), Regulatory Affairs, and Quality Assurance and company's GMP suppliers, to drive continuous improvement initiatives and maintain a culture of quality excellence.ROLES & RESPONSIBILITIES:- Identify gaps and opportunities to develop further QMS, including writing and implementing SOPs and work instructions. Maintain electronic systems for training, document control, supplier audit schedule, and files. Review and approve GMP protocols for release and stability testing of company's combination products, analytical method validation protocols and reports, master and executed batch records, product specifications, etc. Experience with analytical testing of combination nasal spray products is preferred. Contribute to out-of-trend and out-of-specification investigations and review executed investigations, ensuring that all documentation, including root causes analysis and applicable CAPAs, are well documented and archived for easy retrieval in Company's electronic file storage system. QUALIFICATIONS:- Minimum of a B.S. degree or equivalent in chemistry, biochemistry, or similar discipline required; Master's degree in scientific discipline preferred. 5+ years in the Quality Assurance role working with internal GMP manufacturing or external GMP suppliers of drug substances, drug products, labeling and packaging, or a combination of the above. (Required) Preferred experience working with combination nasal spray products. Have at least 3-5 years of hands-on analytical chemistry in a GMP laboratory such as quality control or analytical development. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Construction Project Manager - Custom Homes - Boston
Michael Page, Boston
As the Construction Project Manager, you will:Establish the project control plan. Control the rate of production and quality on all projects, their associated cost and expected receipts.Establish base line and monitor construction schedules. Insure construction schedules are adhered and deadlines met.Secure building permits, licenses and occupancy certificates.Monitor/control construction through administrative direction of on-site Superintendent to ensure building the project on schedule and within budget. Investigate potentially serious situations and implement corrective measures.Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with client and Architect. Review job cost reports and maintain accurate and timely indicated cost reporting.Coordinate meetings with Owner's representatives, Architects/Engineers for obtaining approvals to jointly discuss procedures, progress, problems and scheduling.Assist in preparation of bid day information.Author and issue meeting minutes promptly.Schedule and assist in progress meetings with Trade Contractors and Construction Superintendents.Secure scheduling for equipment, material, shop drawing submittals and deliveries.Assume additional responsibilities or special projects as neededMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Construction Project Manager will have:Bachelor's Degree in Construction Management, Engineering, Building Construction Technology, or related field preferred3-5+ years of experience (as a PM) Custom residential project experience required Project experience in Boston is a plus Ability to plan, organize, and coordinate multiple projectsWorking understanding of Procore Strong communication and interpersonal skills
System Integration Program Manager, Tech Deploy Systems Integration
Amazon, Boston, MA, US
DESCRIPTIONAs a Tech Deployment System Integration (TDSI) Program Manager, you will play a critical role in ensuring the seamless delivery of integration services at the highest quality. You will work closely with upstream and downstream partner teams to coordinate, and organize deployments across the Amazon Fulfillment network, and maintain core KPIs. This role requires a combination of project management expertise, understanding of integration services, and the ability to thrive in a dynamic fast-paced, environment.Key job responsibilitiesCoordinate with stakeholders to ensure services are seamlessly delivered at the highest quality.Track dependencies with partner teams to provide transparency and help identify penitential blockers.Synchronize with resource managers, contractors, and TPMs, on schedules, assignments and labor planning.Validate site readiness and risk.Maintain continuity between the plan of record (PoR) and deployment portfolio.Develop and implement metrics to track the overall performance of deployments.Capture and maintain core deployment KPIs for deployments through standard mechanisms and toolsEnsure proper utilization of resources across the organization.Oversee completion of monitor and control activities for services, including lessons learned, actuals, surveys, costs, and quality.Consistently and clearly communicate between customers, product owners and engineers.Demonstrate decision-making and complex problem-solving skills by proactively gathering data, considering multiple perspectives, and implementing effective resolutions.Develop and maintain forecast models for deployments.Perform lessons learned/retrospectives on the program to further optimize.Ability to prioritize and meet tight deadlines.Analyze data to drive decision-making and implement effective resolutions.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | Boston, MA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of managing stakeholders in cross-functional project experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedulesPREFERRED QUALIFICATIONS- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 5+ years of defining and executing against program timeline & requirements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- PMPAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Manager Software Development
One Call Medical, Inc., Boston
Manager Software DevelopmentAre you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.Salary Range: $116100 - $191500 SalaryThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116100 - $191500 SalaryBenefits Summary: In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you. • Opportunities to work from home • Competitive wages with opportunities to earn annual merit increases • Paid development hours to use for professional and community development! • 18 days of Paid Time plus 8 company holidays, and 2 personal days per year • $1,000 Colleague Referral Program • Enterprise Recognition Program rewarding colleagues for their extraordinary work • Exclusive discounts on travel, activities, and merchandise via work discount program • Colleague Assistance Program that provides free counseling and financial services • Tuition Reimbursement Program including certifications • Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions • Medical, dental, and vision insurance • Pre-Tax FSA and HSA health savings accounts • 401(k) matching • Company paid life insurance • Company paid short term and long-term disability • Healthcare concierge • Pet Insurance• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. JOB SUMMARY:Responsible to plan and manage application & database development and client delivery activities for an assigned application portfolio that may include small and simple software applications, moderately complex software applications or components of large and complex software applications.Manager, Software Development First line management role. Works under general direction of middle or senior level management. Manages and mentors a team of Development employees. Establishes operational objectives and work plans, and delegate's assignments to subordinates. Senior and middle management reviews objectives to determine success of operation. Implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results. In some instances this manager may have subordinate supervisors. Typically requires 8+ or more years of experience in Software Development/or Delivery services and five or more years of management or supervisory experience.GENERAL DUTIES & RESPONSIBILITIES: Design and develop software product applications for market sale or large-scale proprietary software applications for internal use. Manage full software development lifecycle including testing, implementation, and auditing. Perform product design, bug verification, and beta support which may require research and analysis. Leads development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues. Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients. Assesses risk and manages activities affecting the production environment. Provides direct internal and external customer support for system availability and service delivery. Resolve critical issues and contribute to the business unit/area development. Manage the work efforts of managers/supervisors with responsibility for hiring, firing, performance appraisals, and pay reviews. Identifies and allocates technical resources (e.g., Software Engineers, Service Delivery Analysts) to client projects within Development. Includes a mix of FTEs assigned to the Production/Delivery organization and purchased resources from other lines of business. Forecasts resource needs based on an analysis of both portfolio and projected client spend. Maximizes both utilization and expense control of assigned team of resources' billable time. Ensures base applications meet appropriate quality standards. Adheres to the departmental application development and client delivery process standards. Provides input on product direction to product managers. Coordinates with industry compliance consultants and product managers to verify applications meet regulatory compliance. Ensures the proper application of technology. Ensures base applications meet appropriate quality standards.EDUCATIONAL AND EXPERIENCE REQUIREMENTS: Bachelor's degree in computer science preferred or the equivalent combination of education, training, or work experience. Typically requires 15+ years of related applications development experience with at least six years of leadership responsibility for large applications development functions.GENERAL KNOWLEDGE, SKILLS & ABILITIES: Knowledge of One Call Care Management products and services Skill in project management, organization, communications, analytical and people skills Skill in leading, supervising and managing effectively under pressure Ability to be comfortable interacting with executive level clients Ability to analyze client's business needs and determine related information services support Ability to maintain positive working relationship with client Ability to manage multiple projects, activities, and problem areas Ability to delegate projects to qualified subordinates as appropriate Ability to lead, direct and manage effectively Ability to operate independently Ability to exhibit solid decision-making and problem solving skills Ability to communicate effectively verbally and in writing.PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT: For roles located in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear. For roles located in the field, this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear. The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height). Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus The work environment utilizes florescent lighting; noise level is moderate. The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload. Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.Please be advised this job description is subject to change at any time.
Facilities Manager
Forrest Solutions, Boston
As Facilities Manager, you'll ensure the smooth operation and maintenance of all physical assets and infrastructure within our organization. Reporting to the Client Relations Director or the Vice President of Client Relations, you'll lead a team of maintenance personnel and collaborate with various departments to provide top-notch facilities services.At Forrest Solutions, genuine hospitality and exceptional customer service are at the core of everything we do. Our commitment is to consistently exceed expectations and ensure unparalleled client satisfaction. Are you ready to embrace this challenge?Shift: 8:00am - 5:00pm; Monday - FridayPay - Rate: $95,000 - $100,000/ annuallyEssential Job Functions:Facilities Management:Supervise building, equipment, and system repairs.Schedule and oversee preventive maintenance tasks.Address maintenance issues promptly.Monitor performance of maintenance staff and external contractors.Budget Management:Develop and manage facilities budget.Analyze and control expenses.Negotiate cost-effective contracts with vendors.Source and evaluate suppliers to maintain high-quality services.Process & Procedures:Enforce compliance with health and safety policies.Conduct regular inspections for potential hazards.Implement emergency response plans.Ensure compliance with regulations.Space Planning:Optimize workspace layout for efficiency.Collaborate with departments for changing needs.Plan for future expansions and relocations.Ensure compliance with building codes.Vendor Management:Establish and maintain relationships with service providers.Evaluate vendor performance and address issues.Review and negotiate contracts.Conduct periodic assessments for quality service delivery.Environmental Sustainability:Promote and implement eco-friendly initiatives.Explore energy-efficient solutions.Integrate sustainable practices into facility management.Stay updated on environmental regulations.Project Management:Plan and execute facility-related projects.Coordinate with stakeholders for project scope.Procure necessary resources and materials.Monitor project progress and address deviations.Team Leadership:Mentor and motivate facilities team.Conduct performance evaluations and provide feedback.Organize training sessions for skills enhancement.Learning & Development:Support DEI initiatives, fostering an inclusive work environment.Collaborate with HR to develop and implement DEI strategies.Promote cross-training and continuous development.Position Requirements/Experience/Education:Bachelor's Degree required; graduate degree preferred.Minimum 3 years' experience in Facilities Management.Leadership in client service.Strong leadership and people management skills.Proficiency in Microsoft Office.Ability to analyze and resolve problems.Maintains confidentiality.Pleasant and cheerful disposition.Occasional overnight travel may be required.Competencies:Client-first mentality.Accuracy and attention to detail.Ability to multitask in a fast-paced environment.Solid decision-making skills.Good verbal and written communication.Technologically proficient.Prioritizing, flexibility, adaptability.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Team Manager
Amazon, Boston, MA, US
DESCRIPTIONAmazon is an E-Commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being "the world's most customer centric company."Key job responsibilitiesManages team size of approximately 25 ML Data Associates.· Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.· Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals· Uses data to set/revisit operational goals and manage activities· Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics· Presents data in business meetings/reviews· Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams.· Coaches direct reports on demonstrating leadership principles in their role.· Assigns appropriate challenging work to employees to develop & prepare them for larger roles.· Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.· Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.· Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.· Holds team members accountable for performance based on metrics and adherence to rules and guidelines.About the teamAlexa Data Services (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.We are open to hiring candidates to work out of one of the following locations:Boston, MA, USABASIC QUALIFICATIONS• Bachelor’s Degree in a relevant field, such as Business Administration, Liberal Arts, Sciences, Computer Science, Engineering, Social Sciences, Visual and Performing Arts, or Communication. • Experience managing high performing teams of up to 20-25 direct reports • Strong proficiency in English across verbal, written, reading, and comprehension skills. • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Strong interpersonal, analytical and communication skills. • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Demonstrated passion for delivering a positive customer experience, and maintain composure in ambiguous and difficult situationsPREFERRED QUALIFICATIONS• Master’s Degree in a relevant field • Working Knowledge of Machine Learning • Familiarity with Large Language Models • Experience working in ambiguous roles Amazon is committed to a diverse and inclusive workplace. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Commercial Loan Operations Operational Excellence & Quality Assurance Manager
Flagstar Bank, N.A., Boston
Position Title Commercial Loan Operations Operational Excellence & Quality Assurance ManagerLocation Work From Home United StatesJob Summary The Commercial Loan Operations Operational Excellence & Quality Assurance Manager (CLO OE/QA Manager) provides leadership and strategy for effective continuous process improvements and quality assurance programs to achieve operational excellence. The CLO OE/QA Manager will have excellent knowledge of Commercial Loan Operations procedures, workflow and control points to appropriately administer the Quality Assurance Programs. The manager is responsible for understanding the current process state, identifying efficiency opportunities, strengthening internal controls, managing risk, and developing, recommending, and leading cross-functional team members to drive process improvements. The manager will own the strategy to include conducting regular coordination, monitoring and review meetings to ensure that the strategic plan is being implemented accordingly and with the various business partners. The manager will be in charge of monitoring and resolving issues and establishing appropriate controls over the use of the core and ancillary systems by increasing operations efficiency and providing guidance to staff members. The manager will also develop and act as a conduit of change for the strategic operationalized, automated, and streamlined approach for the quality assurance program and overall operational excellence for the complex commercial lending area.Pay Range: $86,200.00 - $125,600.00 - $165,000.00Job Responsibilities: Facilitate Operational ExcellenceLead, plan, and execute Operational Excellence projects, such as process and system upgrades, enhancements, and/or implementationUtilize Lean Six Sigma techniques to evaluate current and future business processes for quality, efficiency and improvement.Identifies opportunities and develops strategies to implement process and/or system improvements.Review internal controls for sufficient design and effectiveness to properly mitigate risk.Identifies, documents, and communicates operational risk exposures and internal control weaknesses.Demonstrates a complete understanding of the commercial loan processes and (core) systems. Works with internal constituents, including Commercial Lending, Credit Administration, CEC, Salesforce/IT teams and Finance/Accounting, to ensure user needs are met effectively and efficiently.Ensures full compliance with the Bank's Policies and Procedures.Develops and maintains key KRI reporting and operational metrics for day to day activities and provide executive leadership reporting on overall functions within loan servicing.Staff Management and SupervisionOversees a team of 5-7 employeesProvides leadership, coaching, mentoring, and training of staff as neededSet team and individual goals and resolve personnel issues.Performs employee performance reviews and job evaluations.Participates on committees and special projects as assigned.Drive Performance and Change Management.Build culture of continuous improvement through effective communication and leadership.Provide subject-matter expertise support for change control and special projects.Participate as a key stakeholder on implementation of new and revised systems and/or processes, which have a significant impact on the department or functional area by evaluating changes for risks and potential efficiency.Collaborate with other internal teams to update policies/procedures as necessaryCommunicate well with all levels of management, including executive officers.Demonstrate a high level of creativity and critical-thinking to address problems decisively and develop effective solutions.Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.Job Requirements :High School Diploma, GED, or foreign equivalent required.Bachelor's Degree in Business, Finance, or related field preferred.Master's Degree in Business, Finance, or related field preferred.Bachelor's degree or 15 years of comparable work experience is required.10+ years of experience in banking or financial services in an operations, legal, consultant and/or other industry role.Preferred 8+ years specialized experience in finance, financial planning & strategy, and/or accounting analysis.Preferred 5+ years in one or more of the following: audit, implementation or strategic planning.Preferred 5+ years of proven experience managing people and/or high risk projects.Expert Level Required, 5+ years demonstrated ability to understand, document, and optimize/improve operations processes through a consulting/people, process, technology lens (prior consulting and/or operational experience preferred).Knowledge of Process Reengineering; Lean or Kaizen methodologies preferred.Demonstrated ability to create a high performance team that delivers results, strong compliance and control environment experience as well as a passion for winning.Demonstrated ability to recruit, manage and motivate staff.Demonstrated ability to learn new products, processes, and technologies and leverage in day to day.Industrious, Entrepreneurial, Driven Personality.Have an innate ability to understand, document, and visually represent very complex processes and systems, immediately and intuitively understanding how they work and how they can be improved for efficiency and effectiveness.Strong problem solving & strategic thinking skills with the ability to identify problems and recommend solutions.Exceptional written and oral communication including facilitation & summarization skills to drive action and results.Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation.Ability to work with, lead and consult with all levels in the organization.Adjusts positively to quickly-changing priorities and shifting goals.Strong ability to work with a sense of urgency in a fast pace environment.